监督和指导销售和市场活动的各个方面。 职责包括监督促销策略和营销计划的规划和发展；监督并协助销售和市场计划的制定和实施；管理销售和市场团队，并报告计划的有效性。 积极与区域销售和集团办公室进行直接和日常的互动。

§  做行业竞争对手的现存的和新的会议和宴会产品及理念的情况调查。 To conduct extensive competitor surveys on current and new Events/ Banqueting product & concept. §  通过直接的销售活动、电话和书面的沟通，确保酒店的高知名度。 To ensure a high level of exposure for hotel through direct sales solicitation, telephone contacts and written communications. §  协助市场推广部总监审核和评估宴会销售活动的高效性，做出必要的调整以达到或超越年度市场推广计划中宴会销售的相关部分。 To assist the Director of Marketing to review and evaluate the effectiveness of catering activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan. §  执行凯悦国际营运手册的营运标准，使酒店在宴会创意领域成为毫无争议的潮流创导者。 To implement the operational standards as per Hyatt International Operation Manuals, establishing the Hotel as the undisputed trendsetter in Catering creativity. §  计划和进行对现有和潜在客户的销售拜访，以开拓新的宴会业务机会。 To plan and make sales calls to companies which are our current and potential clienteles to explore into new events business opportunities. §  全面负责宴会销售部门的收益和费用预算。 To be responsible for the overall Events Department’s revenue and expense budget. §  协助准备部门预算并定期更新，与销售总监和餐饮部行政总监密切合作确保完成目标并及时控制预算。 To assist with the preparation and regularly update of the departmental budget, in close cooperation with the Director of Marketing and EAM – Food & Beverage ensuring targets are met and costs are effectively controlled. 为了吸引和留住优秀的人才，为员工打造无与伦比的体验，深圳柏悦酒店将为你提供以下全面的福利方案。 薪资： 1.提供具有市场竞争力的薪酬 2.年度调薪 3.绩效激励/奖金 福利： 1.10天起带薪年假，工作每满一年增加多一天 2.每年全球凯悦酒店免费住房12晚 3.免费提供设施完备，拎包即可入住的员工宿舍 4.免费提供制服及洗涤 5.HyCare员工认可奖励项目 职业发展： 1.全球凯悦旗下酒店调动机会 2.国内/海外交流培训项目 3.凯悦在线学习平台“My Learning” 4.凯悦职业发展进修项目、全方位的服务技能及领导力培训课程 身心健康： 1.丰富多彩的员工活动及节日福利 2.周期性组织运动俱乐部活动 3.免费使用专业心理健康软件 4.自选补充健康福利保险计划

基本职责 区域工程副总监负责开业酒店的工程项目及改造项目的审计、支持和管理。向酒店工程部收集能源、材料消耗信息，进行综合、分析，向酒店提出改进方向和建议。推行集团统一的各项标准和行动计划，跟踪最新的工程管理的产品和技术并在酒店进行有效的运用。全面掌控筹建酒店的工程进度。参与预开业酒店的检查。培训、培养和发掘有潜力的酒店工程管理人才。 职责和义务 1. 对已开业酒店进行不少于一年一次的现场工程审计，包括工程、装饰的维修、维保状况，遗留问题等。向酒店总经理和工程总监提供审计报告。 2. 每月一次收集已开业酒店的能源消耗数据，对所有数据进行整合，进行横向和纵向的比较，指出能源消耗出现的问题，将意见反馈给相关酒店。 3. 组织一年一度的工程年会。包括年会的时间、地点、参与的人员确认、会议的进程安排、获奖酒店的表彰等。 4. 与酒店重要的设备供应公司保持联系，跟踪最新的技术和设备，实施集团范围的产品升级、节能改造及技术培训。 5. 对已开业酒店的重大工程事故、安全事故等进行调查和原因分析，向集团管理层提供调查报告和改进措施。 6.参与酒店工程部人事安排的意见，有计划地培养、发掘酒店的工程管理人才，为酒店工程管理人才提出职业发展计划，提升服务意识和忠诚度。 7. 全面掌控筹建酒店的工程进度，按计划巡视工地现场，协助业主方推进各项设计工作及施工进度，及时提供各项设计方案审核意见及工地现场的工程缺陷，确保酒店按计划开业。 8. 对预开业的酒店进行不少于两次的开业前检查。分析预开业酒店的工程月报，协助预开业酒店解决重要问题，支持和协助预开业酒店的工程培训和人员支援调动。 9. 协助已开业酒店的工程和装修改造，评估改造时间、费用及实施措施，提出专业性的指导意见并尽量降低对酒店运营的影响。 10. 与酒店前期技术服务项目工程师保持密切的联系，随时反馈酒店使用中的设计和运营问题，以便不断提升酒店前期服务的针对性和技术水平。 11. 协助并参与前期技术服务团队提供对新酒店的前期技术服务。 工作要求 1. 工程或建筑相关专业。 2. 至少15年的相关酒店工程管理经验，如果有项目管理经验更好。 3. 很强的领导力，做事果断，有很好的团队精神。 4. 熟练使用电脑软件word, excel, AutoCAD等 5. 能熟练使用英语进行交通和书写。 6. 了解和掌握最新专业知识。 7. 愿意经常出差。

1、负责酒店自有品牌的产品矩阵(产品线)短期、中期的规划; 2、制定新品开发计划，打造产品概念和差异化的卖点; 3、了解掌握国内、外同行业的新产品及发展趋势，制定符合品牌发展目标的品牌发展规划，规划产品线架构等; 4、准确分析顾客消费需求，把握品牌市场定位及产品风格，对产品卖点进行深入挖掘; 5、协助运营部门对产品的风格、商品描述、图片设计及文案设计等提出建议。

JOB SUMMARY  Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company. Comply with all company policies and procedures.    CANDIDATE PROFILE   Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.   CORE WORK ACTIVITIES  Leading Rooms Team • Champions the brand’s service vision for product and service delivery. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Monitors and promotes room rates, specials, and promotions at the residence.   Managing Profitability • Analyzes service issues and identifies trends. • Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Reviews and audits expenses.   Managing Revenue Goals • Monitors Rooms operations sales performance against budget. • Reviews reports and financial statements to determine Rooms operations performance against budget. • Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. • Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.  Ensuring and Providing Exceptional Customer Service • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Interacts with guests to obtain feedback on product quality and service levels. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Ensures that employees understand expectations and parameters for Room duties. • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.   Managing and Conducting Human Resources Activities • Interviews and hires employees. • Ensures employees are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. • Identifies talents of direct reports and their teams, and assists with their growth and development plans.

【岗位职责】 1、深入了解业务，对平台酒店大数据进行分析，寻找潜在的收益机会，并实现新增收益。 2、负责监测、分析、挖掘平台经营和销售业务数据，并定期形成分析报告，帮助决策层及时准确了解经营状况 3、对数据进行监控、分析，建立日常监控和预警机制，提供决策支持。 4、负责外部信息采集，熟悉各项目上下游产业，就行业发展趋势、竞争对手进行分析研究，为公司经营决策提供参考 5、基于对用户数据的分析及用户行为的深入理解，结合业务，建立数据挖掘、最优化线上的价格和促销以及相关收益产品。 6、负责平台酒店各项目产品的收益风险管理，保证收益最大化 【岗位要求】 1、5年以上数据分析/收益管理工作经验，奢华酒店项目经验优先； 2、英语口语及书面表达能力优秀，英语可作为工作语言； 3、具备较强的经营分析能力，熟练掌握数据挖掘与经营分析的相关知识，精通多种数据分析工具； 4、具备较强的统计分析能力、沟通能力、分析与解决问题的能力。

Administration 行政 To ensure that meetings are well planned and results-orientated 确保安排好以结果为导向的会议。 To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized 对于销售和成本方面，随时更新与财务业绩(预算与实际)，并确保销售额和利润最大化。 To maintain all hotel records and forms as prescribed by Sofitel hotel management and policies 按照索菲特酒店管理规定和政策，维护所有酒店记录和文件。 Financial and Revenue Responsibilities 财务及收入职责 To ensure that each outlet is managed by a Manager/ Management Team who are totally accountable for their profitability 确保每个部门都是由经理/管理团队管理完全负责他们的盈利能力。 To set, in close conjunction with each Outlet Manager, Annual operating budgets, be part of the F&B business plan 密切结合每个部门经理制定餐饮营业计划的一部分，年度运营预算。 To monitor all costs and recommend/institute measures to control them 监控所有成本和提出/研究出控制成本的措施。 Conceives and develops products, concepts or changes which generate incremental revenue 构想和开发产品，概念或做出变化，总体提高收入。 Guest Service Responsibilities 对客服务的责任 Consistently monitors and adheres to Sofitel operating standards and service culture 持续监管和遵循索菲特酒店操作标准和服务文化。 Takes every opportunity to be a “sales person” and promote special events, promotions and facilities 争取每一个机会成为一名“销售人员”，对推动特别活动，促销活动和设施。 Stays focused to key priorities and manages time well 保持专注于关键优先事项和管理好时间。 Responds effectively to emergencies and changes 对于突发事件和变化，立刻做出有效的反应。 Management Skills 管理技能 Sets high standards and establishes demanding but achievable goals 制定高标准，并建立可以实现高标准目标的要求。 Motivates performance, gives helpful feedback, reviews processes 激励人心的表现，,提供有用的反馈，评审过程。 As a leader, communicates a clear vision of Sofitel Culture, values, standards and objectives through your own attitude, approach and behavior 作为一个领导人，需要通过你自己的态度，方法和行为传达一个清晰的索菲特文化愿景，价值观，标准和目标。 As a developer identifies Ambassadors development needs, ensures appropriate follow up 作为一名开发人员明确大使发展需要，确保适当的跟进。 Participates in schedule training and development programs provided by the hotel to improve self and department standards 参与酒店安排的培训和发展计划来改善自我和部门标准。 Builds a strong team which works well together and which is mutually supportive 建立一个强大，合作，相互支持的团队。 Sets priorities and organizes own work and work of others effectively 有效地，有组织地制定好自己工作和别人工作的优先顺序。 Leads team to maximize productivity, without over stretching Ambassadors current ability to meet the job demand 使团队效率最大化，但是不过度拉伸大使目前没有能力去满足工作的需求。 Miscellaneous 其他 To prepare, along with his outlet teams, a yearly Marketing Plan for each outlet, this is on the basis of the yearly business plan 和他的部门团队准备每个部门的年度营销计划，作为年度营业计划基础。 To ensure that an effective marking approach is applied to all outlets in his Food and Beverage Operations 确保一个适用于他所有餐饮运作部门的有效营销方法。 To continuously seek ways to assist management in the outlet to maximize revenues and profit 想法设法，协助管理餐厅部门的收入和利润最大化。 All Ambassadors may be assigned to other duties in the hotel as and when required by business levels 所有大使都要求体现酒店节能意识并有效地操作节约成本的程序。

SCOPE Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. Main responsibilities  Involvement in budget preparations and responsible for profit & loss. Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. Conduct interviews with potential candidates. Manage all operational tasks including their delegation and follow-up. Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. Manage all operational tasks as well as their respective delegation and follow-up. Carry out disciplinary actions in line with company procedures. Re-evaluate work flows to improve and optimize organization. Implement and evaluate procedures and policies. Ensure clear communication within departments. Verify that all information requested by the local police authorities are adhered to and prepared accurately. Organize regular departmental meetings. Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. Conduct daily walk through to ensure quality standards. Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. Set short term and long term measurable objectives to continually improve service levels. Responsible for maintaining 90% scoring for KEA inspections.  Ensure the GRI result achieves 96.2% and GSS result achieves 5.35. KEES (Kempinski Employee Engagement Survey) results are 4.7 and above. Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. Manager on Duty weekdays and weekends. Rooms Division responsibility in their absence. Pre-Opening tasks and responsibilities where applicable.

§ Assists in the recruitment and selection of all Food and Beverage employees. Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees. §.Ensures that each Head of Department plans and implements effective training programmes for their employees in coordination with the Training Manager and their Departmental Trainers. § Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. §  Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations. §  Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. §  Conducts annual Performance Development Discussions with Heads of Department and to support them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their employees. §  Ensures that all employees are up to date with the availability of seasonal and new products on the market. §  Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. - 7年以上相关工作经验 - 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 - 工作自觉主动、负责任 - 性格开朗，能从容应对压力 - 具有良好的团队合作精神，全力支持并协助他人工作 - 出色的沟通及表达能力 - 愿意接受轮班工作 - 英语熟练 - At least 7 year similar working experience - Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards - Acts on own initiative and takes responsibility for own work - Have a bright and cheerful disposition，can contend with pressure - Has team spirit, willing to provide assistance and helpful - Has good communication & interpersonal skills - Accepts to take shift work - Proficiency in English

Job Description： 1. Developing strategy, tactics, sales plans and profit targets 2. Assists in producing the Annual Revenue Plan 3. Assists in producing, implementing and monitoring action plans to ensure Revenue Plan objectives are achieved 4. Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate 5. Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local and international markets.   6. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications 7. Create and implement special programs to achieve greater profitability Requirements: 1. Minimum 2 years working experience in a 5 star hotel in a similar position 2. Experience in developing strategic business plan 3. Ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company 4. Problem solving, reasoning, motivating, organizational and training abilities 5. Proficient in the use of Microsoft Office 6.Good communication skills

监管并管理财务部门的日常工作； 确保并负责对所有费用和各项账目的准确性，且确保它们被及时记录在案； 确保所有资产负债表的业务被正确地入账和调节； 审查每周银行调节表/月度资产负债表调节的调节及分析； 完全熟悉希尔顿会计科目表并准确使用； 确保会计记录遵守当地法律法规； 确保月末关账流程的完成并及时准备所有需要的财务报告给财务总监审查； 确保每月及年末关账的及时及准确性； 确保所有政策和程序遵循财务标准（SPI）； 明白酒店内部控制程序和SOX的要求，并通过定期的审计确保酒店遵守上述两项的要求； 协助完成指定的预测和预算； 根据管理层和业主的要求，准备每月财务报告和明细表； 完全熟悉财务部门内受其管理的其他团队成员的责任及程序； 协调内部及外部审计流程； 进行薪酬审计，若助理财务总监独立于薪酬流程； 确保酒店遵守政府的税法，按时交税； 联络并代表酒店与政府机构处理当地税收，物价管理局，外汇，银行，养老金等问题； 与当地保险公司联络有关当地保险事宜； 熟悉,并不断更新与财务有关的酒店及希尔顿的财务政策； 关注本酒店银行存款余额，避免透支情况的发生； 能够在财务总监不在酒店的短时期内行使财务总监职能； 动手并积极参与部门内的工作，确保所有工作及时更新，且在必要时协助团队成员； 协助财务总监提供商业和财务信息以协助决策过程； 确保员工评估及发展计划按时完成，并积极发展团队成员的技能和行为； 监督财务部门员工的培训； 协助部门休假，并在团队成员缺席时，安排职位顶替； 确保所有的内部控制程序是被严格遵守，与财务总监沟通任何可预见的弱点； 保持足够的和最新的的档案系统； 灵活的工作时间，特别是在月末和年末； 及时，有效，友好地处理所有的要求和询问； 确保正确的工作实践及该工作区域的安全不受危害，使得意外的风险和员工赔偿费用最小化；

Primary Responsibilities 主要职责 : ·          Produces the Annual Revenue Plan in conjunction with Executive Committee, Sales and Marketing Budgets and forecasts 依据行政管理层与市场销售部总预算制定年度营收计划 ·          Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved 制定并执行与确保营收目标达成 ·          Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate 分析现在与未来市场趋势，整合销售活动以保持并增加营收 ·          Manages key accounts 管理主要大客户 ·          Oversees the selling and servicing of group business 负责监督销售和服务团队业务 ·          Co-ordinates the development of all promotional material 协调发展各项宣传材料 ·          Provides direction on and conducts market research 提供政策导向，并进行市场调研     Qualification:      招聘要求：        1. University Graduate or Diploma and/or Degree or equivalent in the Hospitality Industry     酒店管理、市场营销或相关专业，大学本科以上学历     2.Minimum 5 years experience in similar capacity with international chain hotels     在星级酒店销售部,拥有丰富的销售经验及客户资源，从事销售行业5年以上者优先录用     3.Ability to work under pressure with team and independent     能够承受压力与团队良好合作     4.Strong at drive and lead team at daily sales work     高效能力带领团队     5.Familiar with Beijing market and complete understanding of Key Account Management     熟悉北京酒店销售市场以及重要客户的管理     6.Good sense of  sales in terms of Corporate and MICE     对公司及会议有很好的销售认知

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Marketing Communications Manager is responsible to develop, implement, monitor and evaluate the hotel’s marketing communications strategy, including advertising, promotions, public relations, graphics and collateral, so as to support the marketing objectives for the hotel and maximise the hotel’s positive exposure in local, national and international markets. Ideally with a university degree or diploma in Communications. Minimum 2 years work experience as Communications Manager or Assistant Marketing Communications Manager. Good problem solving, writing, administrative and PR skills are a must.

Main Functions To be responsible for the management of all aspects of the restaurant, room service & lounge functions: operations and administration, in accordance with hotel standards. To ensure guest service levels according to food and beverage brand standards. To direct, implement and maintain a service and leadership philosophy which serves as a guide to respective staff. To maintain the cleanliness and organization of the entire restaurant area including storage area, guest area, entrance area as well as all other front and back of house areas.  maintain complete knowledge of: a)     core and departmental brand standards for room service, Restaurants and lobby lounge b)    dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code c)     all liquor brands, cocktails, beers and non-alcoholic beverages as well as assigned glassware and garnishes d)    particular characteristics and descriptions of every champagne/wine by the glass and major wines on the wine list e)     all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices; daily menu specials and unavailable items f)     operating the Micros POS and all Micros related policies and procedures g)    correct maintenance and use of equipment, to use equipment only as intended h)     all hotel services/features and local attractions/activities to accurately respond to guest inquiries i)      daily arrivals/departures, VIP’s, scheduled in-house group activities, locations and times j)      all departmental and divisional policies and procedures

- 5年以上酒店销售相关工作经历 - 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 - 合理高效地安排员工工作，同时积极培养员工的质量意识 - 善于寻求新方法改进工作绩效 - 以身作则，帮助并带领员工 - 出色的语言组织能力，清楚流利地阐述观点 - 善于解决问题，调节冲突，有效分析所有相关信息，以得出正确结论 - 具备良好的相关财务知识，关注财务状况，积极采取措施有效节约成本 - 愿意接受不定班次工作 - 精通英语，熟练运用口头和书面英语 - 具有丰富的客户资源 - At least 5 years similar working experience of Sales in hotels - Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards. - Structures work activities effectively, helps to build staff’s quality consciousness - Keeps on seeking new methods to improve work performance - Sets role-model for staff; guides and assists the staff - Has effective language abilities and clearly expresses opinions and information - Solves problem; reconciles conflict and analyses all relevant information for correct decision-making - Has sound financial knowledge and familiar with the financial situation, initiates effective measures to save cost - Accepts to adopt irregular working hour - Proficiency in English, in both oral and written - Possesses rich customer resources

北京四季酒店 概要 我们在寻找驻店经理，需要你对工作具有热情，热爱你所从事的职位。 我们聘用勤奋上进的员工作培训，在一个能令他们尽展所长的工作环境下, 让他们发挥出类拔萃的工作表现。我们的企业文化孕育了成功的事业，并给予多方面的回报。我们希望员工能够: 拥有良好的团队合作精神，并畅所欲言的沟通 持续的提高他们的工作技巧和表现 能够意识到自己行为所代表的责任及会导致的后果 充分了解自己行为会对客人、同事以及公司的形象产生的影响 加入我们 我们的信念，首重于如何互相对待，彼此树立榜样, 在与宾客，商业伙伴和同事间的交往之中，我们致力寻求互相沟通谅解的方式，也希望能夠得到别人同样的对待 北京四季酒店向员工提供和客人一样的关怀，四季酒店从 1998 年起。获“财富”杂志评为一百家最理想的工作机构之一 工作职责 1.强烈的商业思维，提供战略指导 2.出色的客户服务技能、客户体验和业主关系管理 3.良好的决策能力和解决问题的能力 4.强烈的责任感，推动并实现财务成果 5.足智多谋、灵活机动、随时准备改变，以适应不同情况，并承担繁忙的酒店运营工作 6.以出色的领导技能管理团队，始终保持参与的态度，推动宾客参与，并与宾客和合作伙伴建立关系 7.熟悉当地市场，推动创新餐饮理念和营销策略的发展 8.商业思维，强烈的创收意识，寻求新的/大胆的机会 工作要求 1.大学本科以上学历。 2.至少五年国际酒店工作经验。 3.熟练的英语阅读、书写及口语能力。 4.维系与跟踪客人的良好关系。 5.对员工的指导及发展技巧。 6.良好的组织能力。 7.业绩记录良好，最好具有餐饮背景和中国工作经验。 加入我们你能够享有： 建立一个长期的、全球性的职业发展机会 优秀的行业培训 免费入住四季酒店，餐饮折扣优待 红利分享及优厚的工资 雇员服务奖 年度员工派对/社交和体育活动 想要了解更多，请登录以下网站并关注我们： 四季酒店官网职位空缺：http://jobs.fourseasons.com/ 四季酒店领英网站：https://www.linkedin.com/company/four-seasons-hotels-and-resorts 四季酒店微信号：北京四季HR

Managing Recruitment and Hiring Process ·          Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. ·          Establishes and maintains contact with external recruitment sources.  ·          Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. ·          Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. ·          Oversees/monitors candidate identification and selection process. ·          Provides subject matter expertise to property managers regarding selection procedures. ·          Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool. ·          Performs quality control on candidate identification/selection. Administering and Educating Employee Benefits ·          Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. ·          Prepares, audits and distributes unemployment claim activity reports to property management. ·          Attends unemployment hearings and ensures property is properly represented. ·          Ensures that department has the available resources on hand to administer employee. Managing Employee Development ·          Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ·          Ensures employees are cross-trained to support successful daily operations. ·          Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate. ·          Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. ·          Ensures attendance by all new hires and participation of the leadership team in training programs ·          Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Maintaining Employee Relations ·          Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). ·          Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. ·          Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner ·          Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. ·          Partners with Loss Prevention to conduct employee accident investigations, as necessary. ·          Communicates performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices ·          Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. ·          Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. ·          Ensures medical records are maintained in a separate, secure and confidential medical file. ·          Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). ·          Communicates property rules and regulations via the employee handbook. ·          Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. ·          Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. ·          Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. ·          Manages Workers Compensation claims to ensure appropriate employee care and manage costs.  ·          Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef de Cuisine is responsible to manage the assigned kitchen as an independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet. Minimum 2 years experience as Chef de Cuisine or Sous Chef in a hotel or restaurant of good standards; preferably with experience in luxury international brands.   Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.

进行广泛的竞争对手调查，相当熟悉及了解本酒店产品知识； 持续考察地区、国内、国际的市场趋势，了解竞争酒店的销售策略，确保本酒店的销售具备前沿性和竞争力； 通过电话、合同及书面沟通，保持酒店的高知名度； 充分了解酒店设施、特点及服务； 运用Envision数据库筛选及设定客户公司和政府部门，制定适当有效的销售策略，扩大酒店的市场占有份额； 根据需要款待相关公司和政府职能部门，接待其来酒店考察； 负责市场销售企划中相关的宴会销售企划； 在宴会销售人员不在时负责宴会工作； 等等。

Major Functions 主要职能 Responsible for the efficient operation of all food and beveragesanitation, to include Marriott Café, JW Cru Grill, Loong Bar Lobby Lounge, Banquets,Executive Lounge, all Kitchen food preparation areas, B-1 Level, dry and wetgarbage rooms and the cleanliness of the loading bay. 负责所有餐饮有关部门卫生的清洁及消毒工作, 包括咖啡厅,扒房,龙吧酒廊, 大堂酒吧, 宴会厅, 行政酒廊, 所有厨房的食品准备区域, 地下一层, 干湿垃圾房及收货平台。 Specific Duties 具体职责 1.        Directlyresponsible for the Sanitation of all Culinary & Front of House operationalareas. 直接负责所有烹饪及客服区域的清洁消毒工作。 2.        Maintain China,Glass & Silver inventory, labour & supplies costs within Budgetedguidelines. 在预算规定内维护瓷器,玻璃器皿及银器的盘点, 劳动力及供应商品的成本问题。 3.        Maintain clean& sanitized food preparation areas including all production equipment. 保证食品加工区域的生产设备清洁及卫生。 4.        Responsible for theproper cleaning & storage of all dishes & serving equipment. 负责所有餐碟及服务设备的正确清洁及存放。 5.        Responsible for thesupervision of all trash removal to be dispose in garbage rooms. 负责所有的废弃物统一回收到垃圾房。 6.        Responsible formaintaining the cleanliness of floor, wall, ceiling and exhaust hoods for allfood preparation areas. 负责维护所有食物准备区域的地面, 墙壁, 天花板及排风管道的清洁。 7.        Responsible for theweekly cleaning & dish room supplies order. 负责每周清洁及洗碗房的配件申购。 8.        Maintain China andsilver level accordance with guidelines set by Director of Food &Beverage.  Participate in monthly andquarterly China Inventory. 维护餐饮总监设定的瓷器和银器的级别. 参与每月及每季度的瓷器盘点。 9.        Enforce Marriott’s43-point Sanitation Checklist by having all Kitchens inspected on a monthlybasis. 通过所有厨房每月的重点检查，增强万豪43点卫生检查清蛋。 10.     Constantlyspot-check equipment for sanitation, safety and proper working condition. 坚持做好设备清洁消毒, 安全和正确的工作状况的检查。 11.     Attend BEO andother related meeting, as appropriate. 固定参加宴会统筹会议及其他相关会议. 12.     Ensure dailySanitation inspections are made and follow –up 确保制定日常卫生检查并做好跟踪工作. 13.     Accurately forecastbusiness demands on a weekly basis to ensure efficient staffing. 根据每周营业状况正确的预测营业需求，从而安排有效率的人员配备. 14.     Responsible for allaccounting and billing procedures within Stewarding operations. 负责在管事部范围内所有有关的财务及帐单. 15.     To ensure theawareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s. 确保了解和执行万豪的营运服务标准及酒店本地营运服务标准. 16.     Enforce operationalStandards that are reviewed periodically, updated and improved. 确保营运标准周期性地被巩固, 更新及执行. 17.     Responsible tomaintain the overall welfare of our Associates by providing them with thetraining and resources to take care of our guests. 通过培训员工和提供资源来维护所有员工的福利使他们关照我们的客人. 18.     To ensure theefficient scheduling of supervisors and associates. 保证主管以及员工的班表安排及时有效 19.     To be responsiblefor the accurate supervision of the associate time control and payroll systemsby working with Accounting and HRD. 和财务及人事部负责控制员工劳动时间和工资系统. 20.    To develop andimplement Supervisor & Associate training plans on a monthly and quarterlybasis in conjunction with HRD. 联合人事部经理每月和每季度一同发展并执行主管和员工的培训计划。 21.     To implement adepartmental daily “15 Minute” training program. 完成部门每日15分钟培训项目。 22.    To be responsiblefor the execution of Associate reviews, ensuring appraisals in a professionaland timely manner. 负责员工检查的巩固和执行, 确保评估的专业性和及时性。 23.     To supervise allaspects of Associate management including hiring and discipline in conjunctionwith the Executive Chef. 协同行政总厨监管员工管理的所有方面，包括招聘及培训员工. 24.    To trainsubordinate supervisors in effective “coaching and counselling” and the correctprocess of progressive discipline. 用一种有效的“谈话及记录”方式以及正确的渐进式惩处方式培训主管。 25.    To conduct aneffective monthly Associate meeting with minutes and P&A forwarded to theGM, F&B and HRD. 每月召开月度员工大会并做好会议记录, 转发总经理, 餐饮总监及人事总监 26.    To practice “opendoor” policy to all Associates. 对所有员工执行开门政策 27.     Periodically planoutside Associates activity to promote teamwork. 定期安排外出员工活动，从而提高团队合作精神. 28.    To be responsiblefor maintaining outlet safety at all times. 任何时间负责维护部门安全. 29.    To be responsiblefor asset management of all outlet property and facilities. 负责所有部门和设施的资产管理。 30.     Conduct apreventative maintenance inspection on a monthly basis. 每月开展预防性维修检查。 31.     Promote positiveinter-departmental relations through candid communication and cooperation. 通过坦率的沟通和协调，促进各部门间的关系. 32.     Ensure allAssociates follow all job safety regulations and all hazards are reported toLoss Prevention and Engineering. 保证员工遵循所有工作相关的安全准则并将潜在问题报告保安部及工程部。

完成每月及年度的个人销售指标 Achieves the monthly and annual personal target contributing to the Sales revenue. 协助准备年度销售企化方案。 To assist with the preparation of the annual sales plan. 协助整理月销售报告和评估。 To assist the monthly sales reporting and reforecast. 协助管理销售资金来源和控制部门的费用。 To assist the sales resources and funds and control departmental costs. 始终不断的检阅本地市场，国内市场，国际市场的发展趋势，以及竞争对手的销售侧重点，以确保我们酒店的销售在市场中保有竞争性和领导地位 Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. 协助所有的销售策略，战术和行动的落实，遵从销售锦囊方式, 创造一个强大的而且训练有素的销售团队, 从而完成销售目标。 To assist all the sales strategy, tactics, and action implementations, complying with the Smart Selling approaches, in order to create a strong and disciplined sales team, and to achieve the sales goal. 积极地参与销售会议,开发和调整销售账户以及制定价格策略。 To actively participates in sales meetings, developing and adjusting sales account and pricing strategy. 要按照行业，公司，酒店的规定，反应在市场销售变化。 To respond to changes in the Sales function as dictated by the industry, company and hotel. 确保系统性的，有效的拜访被分配到的客户。及时的向销售副部总监报告所发现到的公司信息和生意机会 Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to Associate Director of Sale. 发展潜在的客户群体，并利用Envision系统的数据库安排相应而有效的销售战略计划，从而提高酒店在市场上的占有率 Pre-qualifies and targets prospects, utilising Envision database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. 通过直接销售,电话联系和书信方式协助酒店创造高度影响。 To assist in creating a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication. 协助监督销售部员工的出勤情况和仪容仪表，确保他们按照酒店仪容仪表规定，正确穿着工作制服以及保持高标准的个人形象和个人卫生 Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 通过适当的培训，训练与指导，尽量有效的提高每一个员工的技能与能力 Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 协助开展员工年度绩效发展讨论，并帮助他们设定专业发展目标 Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals. 帮助并协调进修及培训发展部经理和部门服务教练，为员工安排和执行有效的培训项目 Assists to plan and implement effective training programmes for associates in coordination with the Learning and Development Manager and Departmental Service Coach. 保证销售职员严守时间和高质量外表的观念, 依照酒店和部门仪容仪表的标准确保职员穿着正确的制服和保持高标准的个人外表和卫生。 To ensure the punctuality and appearance of all Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 通过提高个人技巧、能力，适当的训练，指导和教育，使销售人员达到最大的工作效力。 To maximize the effectiveness of every Sales associate by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 与竞争对手酒店，相关的组织部门包括当地旅行社或旅游承办商保持良好的合作关系Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents. 担负其它的合理责任和职责任务。 To carry out any other reasonable duties and responsibilities as assigned.

招聘健身中心经理或副经理，要求： Greeting andintroduce our service to guest.对光临健身中心的客人问好并介绍健身中心的服务项目。  Handle complaintsand provide prompt feedback to guests and staff.处理投诉后及时给员工和客人反馈。  Perform requiredchecks and inspections throughout facility according to the checklist, ensuringall   standards are being adhered to.进行必要的检查以确保所有运转正常。  Be constantly awareof activity in the club to ensure that unsafe and/or disruptive behavior doesnot take place.杜绝俱乐部内的不安全隐患。  Ensure the club isin a safe and clean condition at all times.确保俱乐部环境整洁，安全。  Keep Rooms Directorinformed of events that take place in the club. 及时向房务总监汇报部门内所发生的一切事件。  Control inventoryof guest supplies and resale items in the reception desk.对客用品及销售产品进行控制和管理。  Provide RoomsDirector with a monthly report of guest comments and recommended actions on   such comments.向房务总监汇报客人意见，建议及我们所作出的反应与行动。  Able to handleguest requests in relation to the Centre in a friendly, efficient and courteousmanner at all times.始终以友好、礼貌、高效率的态度处理客人提出的有关健身中心要求。  Assess workoperation and prepare plans to implement change when required评估工作表现，并在必要时制定调整计划  Carry out exitinterviews实施员工离职面谈  Adhere to thehotel’s security and emergency policies and procedures拥护饭店安全制度、紧急情况处理规定和程序  Sell the hotel and Marriott products and services using up-sellingand suggestive selling techniques用促銷和建议性的销售技巧销售饭店和万豪的产品与服务  Discipline staff,when applicable 明确和制定本部门各岗位所需人员的编制计划  Can give penaltyadvice to staff when necessary.有必要时对员工进行纪律处分。  Training all staff员工培训。  Upon arrivalensures all recreational areas in good order, and that all scheduled staff arein place as per duty roster.在开使营业前确保所有休闲区域情况正常，所有员工按照工作时间表就位。  Ensures allswimming pools are clean, safe, and supervised.确保游泳池干净，安全，有救生员监督。  Ensures adequatesupplies of Gym / Pool towels to both Westin Work Out and Pool area.确保有足够的毛巾供应给健身房，游泳池。  Ensures both poolattendants have adequate supplies of 1st Aid kit, sports equipment receipts and        pool towel control sheets.确保泳池有急救药箱。有健身设施的报告以及毛巾使用情况登记表。  Checks the groomingand uniform standards of all recreational staff.检查所有员工的仪容仪表以及工服是否符合标准。 Maintains ready of action plan and products.维持有计划的活动。 Refers to allsporting activity and fitness centre reservations, and plans accordingly withthe staff concerned.根据所有运动和健身的设施计划员工发展。 Makes regular ofall recreational areas throughout the day, checking on guest safety andcomfort, the good order and cleanliness of equipment’s, attendance of allstaff.一天当中要经常了解所有休闲区域的工作情况。检查客人是否安全舒适，所有员工工作秩序是否正常，器械是否清洁了。 At the end of theday, check all pool furniture are well arranged, accounted for and that reportsare filled-in accordingly.在一天结束时，检查所有家具设施是否完好摆放，并且填写工作报告。 To createassociates in all kinds of tasks and goals（Gss, TripAdvisor PT Revenue）制定所有员工年度的各项绩效任务和目标（Gss, TripAdvisor PT Revenue） Check the Marriottinternational brand standards Immediately report to All facilities RoomsDirector检查部门集团标准，并及时反馈给房务总监并达到部门各项设备设施标准

岗位职责： ·     确定所分配的客户潜力，依照IHG酒店业务拓展标准操作程序制定客户计划。 ·     发展分配给的客户群，完成设定的目标并使收益最大化。 ·     收集当前和预期客户/联系人的信息，以获得更多的业务。 ·     有效控制销售支出。 ·     同时使用客户互动和公共可用工具来监督与酒店和客户行业相关的竞争对手活动，并按照酒店程序与重要相关部门分享相关信息。 ·     向管理层提供市场状况变化的反馈，包括竞争和市场动向。 ·     适当时,使销售经理参与销售拜访和销售会议。 ·     与上级领导交流他/她所遇到的问题及其它相关信息。 ·     按要求组织培训课程、每日例会及要求的其它会议。 ·     主持对业务拓展团队的目标的阶段性正式审核。 ·     主持年度业绩审核，按照IHG标准和品牌规范为团队的每位成员制定主要绩效目标和个人发展计划。 ·     通过对团队成员的定期审查，依照IHG和酒店的标准和期望来评估绩效，并在适当时采取行动。 ·     如果问题不能在适当级别得到解决时，作为客户和业务拓展团队成员的升级点来解决问题。 任职要求： 拥有市场、商业或酒店管理的大本或大专学历为佳。最好具有一年团队管理相关经验或同等工作经验，并且至少2年酒店或相关服务业的销售经验。 应具备以下技能： ·     具有组建和指导销售团队的经验与知识 ·     对销售原理和技巧有深刻认识。 ·     具备有效的沟通和谈判技能。 ·     拥有酒店产品、价格和市场计划的全面知识。 ·     出色的电脑操作技能（包括微软办公软件）。 ·     具备与客户和其他相关部门发展牢固关系的能力。 ·     拥有销售系统（即Delphi，Opera等）的知识和经验者优先考虑。

岗位要求 1.酒店管理、市场营销及相关专业本科及以上学历； 2.3年以上酒店销售部相关工作经验，有奢华酒店工作经验优先； 3.具有良好的相关客户资源； 4.具有较强的社交和业务开拓能力，公关能力强； 5.具有优秀的沟通技巧和人际交往能力； 6.良好的中英文写作、口语、阅读能力。