With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.   This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.  As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.   What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.   THE TEAM You will join the Food & Beverage Division, a dynamic and collaborative team responsible for all dining, beverage and event operations across the hotel. Reporting directly to Hotel Manager, you will lead a broad team including Assistant Directors, Director of Restaurant Operations, Director of Bar, Director of Event Operations, Outlet Managers, F&B Sales Manager and all Food & Beverage associates. Together, this team delivers exceptional guest experiences and ensures the commercial success of every outlet and event.   YOUR ROLE As Executive Assistant Manager – Food and Beverage, you will act as the division’s business leader and marketing strategist. You will oversee the performance, profitability, and service excellence of all F&B outlets and events, ensuring that each aligns with Rosewood’s brand standards and contributes to the hotel’s overall success. You will also assume operational leadership of the hotel in the absence of the Managing Director and Hotel Manager. In this influential role, you will collaborate closely with culinary teams, department heads, and executive committee members to elevate guest experiences and drive continuous improvement. HOW YOU’LL MAKE THE PLACE - Lead all Food & Beverage operations to ensure successful, profitable, and brand-aligned performance across outlets and events. - Drive guest satisfaction by ensuring associates consistently deliver exceptional service and by resolving guest concerns promptly. - Oversee financial management of the division, including business planning, forecasting, cost control, and yield optimization. - Develop and maintain strategic marketing plans that keep the hotel’s dining and beverage offerings competitive and innovative. - Monitor operational performance, especially during peak periods, and make adjustments to uphold quality and efficiency. - Build strong cross-departmental collaboration to support overall hotel success and operational excellence. - Provide leadership in recruitment, development, coaching, and performance management for all Food & Beverage teams. - Act as a brand ambassador, ensuring that company culture, values, and brand integrity are reflected across the division.   COULD THIS BE YOU? - You are a people-focused leader who naturally motivates, guides, and inspires large teams. - You thrive in multicultural environments and are internationally minded, with strong communication skills across cultures. - You bring solid leadership experience, including training, coaching, and developing team leaders. - You stay ahead of evolving market and consumer trends, with a passion for innovation in food and beverage concepts. - You hold a degree in Hotel Management or Business, giving you a strong foundation for strategic decision-making. - You have 5–10 years of managerial experience in hotel Food & Beverage and Kitchen operations, including 3–5 years at Director level. - You have experience in free-standing or lifestyle restaurant operations that complement your hotel background, will be a plus. - You have a proven track record with leading hotel companies known for strong business performance and high standards.   OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.   This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.  As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.   What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【岗位职责】 1、制定及执行饭店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 【岗位要求】 1、大专以上文化程度；2年以上同岗位国际联号酒店工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

【岗位职责】 1、 全面负责酒店筹开及经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 【岗位要求】 1、 大本以上学历，相关管理专业。 2、 从事五星级酒店工作五年以上，具有五年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

The Director of Sales and Marketing is the leader of the sales and marketing strategy for the hotel. This role leverages a deep understanding of the marketing and sales channels that drive business in order to maximize property sales from an occupancy, market share, profit, customer engagement, and overall best stay experience for our guests. This leader should have in-depth understanding of proactive and reactive sales strategy, and take initiative to create programs that maximize sales in relevant channels. The Director of Sales and Marketing monitors property participation in and yield from sales channels (e.g., Property Sales, Marriott.com, Online Travel Agencies, and other Intermediaries) and develops strong working relationships to proactively position and market the property. The Director of Sales and Marketing provides oversight to marketing and communication resources for the hotel, and is chiefly responsible for planning, building, and enabling their team to execute on its brand(s) marketing strategy. This leader takes care to ensure his/her team effectively promotes the hotel in traditional, online, and PR channels. This role serves as a key point of connectivity for the global sales strategy and the global brand marketing and ecommerce strategies; balancing the execution of these plans in a way that drives profit for the owners and awareness for the brand.

工作职责： 职位简介 作为财务及业务支持总监，您将监管酒店的财务运营并确保酒店资产的安全、定期汇报酒店的财务状况，围绕提升酒店的盈利能力提出您的建议。作为酒店所有财务及相关会计事务的主要联系人，与业主、内外部审计人员及监管机构进行接洽。  您的日常工作 员工团队 管理日常工作，确保合理规划和分配任务 通过指导和反馈，发展团队成员，提升其绩效，并设定绩效和发展目标，积极认可优秀表现 为团队提供培训，确保团队成员按照规定履职，达到我们的标准，并提供必要的工作工具 指导团队如何做出能够影响利润的决策 营造良好的工作环境，促进团队的健康发展，通过加强各部门之间的联系，塑造团队合作意识 宾客体验 帮助客人——如果客人提出需求或不满，需要协助，您应该热情地提供帮助 确保酒店具备有效的会计实践，并通过灵活的支付方式（如信用卡系统、客房收费）、库存控制以及解决账务纠纷为宾客提供良好的入住体验 财务回报 通过财务分析、数据趋势及市场信息来预测需求，发现运营与财务中的问题，采取有效举措以扩大财务回报 制定酒店年度运营预算，在预算审核过程中提供各种数据分析支持，帮助各部门主管发现节约成本、增加产能的机会 确保每月对所有会计账目进行对账和调节，并监督信贷扩展流程，催收过期账款 审查酒店定价，向总经理推荐相应的策略；参加销售策略会议 管理应付账款，平衡现金流并维护酒店在供应商中的信誉 针对投资项目，在投入资金之前先分析投资回报，并在项目结束时评估是否达到预期收益目标 通过控制库存（避免过多存货）、信贷和收款、垫付款、定金和汇款等扩大现金流 企业责任 根据公司政策和操作流程实施并维护可行的会计实践 确保财务管理程序和系统符合道德和法律规范 参与在本地广受认可的专业与行业组织 管理酒店合同（如：供应商租赁和/或服务协议） 任职资格： 会计或财务专业学士学位 / 高等教育资格/或同等学历 4～8年酒店会计或审计经验，至少一年助理财务总监或类似管理职位经验，或教育背景加相关工作经验达到同等水平 具备相关会计管理知识，如酒店店面租赁协商与租赁协议拟定；处理工资支付；执行资产管理职责；提供业务预测、进行置换分析、准备政府报告、进行纳税申报等 具有专业会计、财务职称或证书的候选人将被优先考虑 能说流利的中文，能使用英文作为工作语言

工作职责： • 协助总经理完成酒店所有与收入及市场销售相关的工作并完成总经理安排的相关工作。 • 全面负责对销售部，宴会销售部，收益管理与预订部，及市场传讯部的管理工作。 • 带领酒店商务团队完成相关关键指标，包括但不限于管理酒店的持续盈利能力,确保酒店的收益和利润，宾客满意度达标甚至超过标准要求。 • 制定酒店年度/季度/月度预算预测与工作计划，并有效的予以实施。 • 参与开拓和实施酒店和部门的政策规定。 • 制定开拓市场销售战略和促销计划，实时根据市场情况进行调整。 • 督导和推动市场销售计划的进展和实施。 • 为商务发展部设定清晰的工作目标，实施员工个人技能的发展，业绩的复核训导和培训。 • 监督和评估当前发起的市场销售活动以及市场动态。 • 管理部门内部的运作，保证部门固定资产及运营物品得到良好维护。 • 定期进行市场调查，掌握竞争对手信息。 • 为酒店设立价格策略和销售目标。 • 管理特别项目及其他相关的生意。 • 确保高效利用部门资源。 • 管理部门内部人力资源，包括选择招聘人员，培训部门员工，团队建设，员工表现评估等。 • 确保部门员工明确所赋予的职责。 • 在部门或酒店的利益受到危害时，立即采取纠正错误的措施。 • 管理客户关系及服务，包括客户需求、产品服务知识，销售的有效性交流技巧及客户反馈信息。 • 管理部门开支和预算。 • 准备部门每月相关开支的预测，并在规定日期上交给酒店。 • 按照酒店政策控制部门成本，避免浪费。 • 确保所有与系统相关的收益数据都保持精确性并完全遵照希尔顿国际标准。 • 确保部门文件，及相关资料的存档。 • 保持与集团内各营业部门的沟通，最大限度拓展销售机会。 • 在海内外社会各有关行业推广酒店。 • 积极参与希尔顿集团发起的销售活动。 • 针对目标市场组织促销差旅。 • 在海内外目标市场，保持良好的关系和沟通。 • 根据酒店、行业和公司的指引，回应需求、进行调整，执行任何合理的任务及额外职责。 • 坚持酒店安全制度、紧急情况处理规定和程序。 • 确保员工充分的理解并遵守员工手册内容。 • 如有必要 ，该部门有权更改或补充该职位描述。 • 完成任何其他合理的职责和被指派的职责。 • 以上内容属于该员工在试用期内的录用条件。 任职资格： • 热情好客：自愿全心全意为宾客提供无与伦比的绝佳体验。 • 正直诚信：时时刻刻为所应为。 • 卓越领导：力争在业界和所在社区都位居领导地位。 • 团队合作：所有工作中积极发扬团队合作精神。 • 责任意识：勇于为自己的行动负责并敢于做出决定。 • 即时行动：以刻不容缓的态度和纪律运营。 • 大学本科。 • 具有至少五年在国际连锁酒店的相关管理经验。 • 良好的中英文读写能力。 • 具备制订和执行营业预算及经营计划的能力。 • 具备高效地推广和将品牌定位在理想的水平的能力。 • 具备管理销售部的能力。 • 具备协助总经理和管理层达到酒店总体经营目标的能力。 • 掌握政治，经济和社会方面的知识及市场趋势。 • 具有良好的沟通技巧，良好组织及展示技巧。 • 具有领导，指导和发展员工的能力。 • 具备处理危机的知识和能力。 • 深刻理解北京本地的商务、旅游及会务客源市场，能有效制定本地化策略。 • 熟悉机场酒店的独特运营模式与服务特点。

Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International. COREWORK ACTIVITIES Managing Sales Activities · Manages the development of a strategic account plan for the demand generators in the market. · Manages the property's reactive and proactive sales efforts. · Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. · Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. · Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position. · Research competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. · Attends sales strategy meetings to provide input on weekly and overall sales strategy. · Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. · Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. · Serves as the sales contact forth General Manager, property leadership team, Group Sales and Area Sales leaders. · Serves as the sales contact for customers; serves as the customer advocate. · Serves as hotel authority on sales processes and sales contracts. · Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. · Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. · Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. · Supports the General Manager by coordinating crisis communications. · Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. · Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). · Participates in and practices daily service basics of the brand. · Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. · Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriates take holders. · Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. · Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. · Interfaces with regional marketing communications for regional and national promotions pull through. · Performs other duties, as assigned, to meet business needs. Building Successful Relationships · Develops strong partnerships with local organizations to further increase brand/product awareness. · Develops and manages internal keys take holder relationships. · Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. · Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. · Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. · Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Leadership · Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. · Develops sales goals and strategies and verifies alignment with the brand business strategy. · Executes the sales strategy in order to meet individual booking goals for both self and staff. · Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance. · Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential. · Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements. · Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. · Creates effective structures, processes, jobs and performance management systems are in place. · Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results. · Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. · Maintains an active list of the competition’s best salespeople and executes a recruitment and acquisition plan with HR. · Supports tools and training resources to educate sales associates on winning catering solutions. · Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. · Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates. · Transfers functional knowledge and develops group sales skills of other discipline managers. · Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. · Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. · Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. MANAGEMENT COMPETENCIES Leadership · Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. · Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. · Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. · Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution · Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. · Driving for Results - Focuses and guides others in accomplishing work objectives. · Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships · Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. · Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. · Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability · Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. · Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise · Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. · Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. · Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. · Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. · Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals. · Sales Opportunity Analysis - Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies. · Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management). · Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures. ·Basic Competencies - Fundamental competencies required for accomplishing basic work activities. · Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). · Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. · Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. · Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. · Writing - Communicates effectively in writing as appropriate for the needs of the audience. Adhereto all company policies and procedures. CANDIDATE PROFILE Education and Experience Required: · 2-yeardegree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years' experience in the sales and marketing or related professional area. · 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related major; 2 years' experience in the sales and marketing or related professional area. Preferred: · 4 year college degree. · Demonstrated skills in supervising a team. · Lodging sales experience. Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

工作职责 全面负责餐饮部的经营管理工作，完成酒店下达的各项任务指标。负责制订餐饮部长短期工作计划和经营预算并组织实施，全面督导餐饮各部位工作正常运转。建立及保持良好的部门间员工关系，给与员工培训和发展。根据市场需求不断推出新产品，确保为客人提供优质高效的产品及服务。 通过市场调研及考察，能够精准进行本酒店的餐饮市场的研究及定位。 依据年度工作计划，配合市场营销部、公关部，分不同季节制定有关餐饮活动年度推广计划，并按期实施。 根据市场需求，推进行政总厨研发新菜品，关注菜品销售及成本数据，并随时调整方案。 不断尝试餐饮销售不同渠道和市场的推广，随时关注集团推出的餐饮产品建议，并确保落地。 根据餐饮部经营计划和预算，听取各部门工作完成情况的汇报，对各部门经营状况评估。 主持建立和完善餐饮部的各项规章制度及服务程序与标准，并督导实施。 检查管理人员的工作情况和餐厅服务规范及各项规章制度的执行情况，发现问题及时采取措施，出色地完成各项接待任务。 负责下属部门负责人的任用及其管理工作的日常督导，定期对下属进行绩效评估。 根据饭店要求，参加酒店晨会，接收领导安排的临时工作任务并安排落实，根据会议上安排的工作做好工作计划与部署安排。 组织周例会，听取汇报并检查工作情况，控制餐饮部各项收支，制定餐饮价格，监督采购和盘点工作，进行有效的成本控制。 配合财务部，指派分管部门管理人员组织部门资产及运营物品的盘存。 重视安全和饮食卫生工作，认真贯彻实施《食品卫生法》，开展经常性的安全保卫、防火教育培训及考核，确保宾客安全和餐厅、厨房及库房的安全。 根据《世纪金源食品安全操作手册》的相关要求检查营业部门、厨房食品登记表、检查表，确保食品安全，经常开展餐饮区域的食品卫生抽查工作。 安排并带领各分管部门管理人员进行库存与消耗情况盘点，食品安全规范检查，工程类、卫生类项目检查整改，对抽查出的问题指定责任人，限期整改落实。 监督设备、设施的维修保养，使之处于完好的状态并得到合理的使用，加强日常管理，防止事故发生。 定期同餐饮部经理、总厨师长研究新菜点、推出新菜单并有针对性地进行各项促销活动。 组织和实施餐饮部员工的服务技能和烹饪技术培训工作，提高员工素质，为公司树立良好的形象和声誉。 关注员工团队的基本建设，熟悉和掌握员工的思想状况、工作表现和业务水平，不定期开展相应的提高业务能力的培训，关注培养选拔人材，通过组织员工活动，激发员工积极性。 根据各部门上报的培训计划，不定期抽查分部培训过程是否符合集团及公司培训体系要求，对部门培训方法的实用性，有效性提出合理意见。 根据各部门管理人员的工作状况或工作结果，在有必要的情况下，及时给予业务指导以及合理化的意见或建议，对于需要协调或者超出分管部门权限的事项，帮助解决。 建立良好的对客关系，主动征求客人的意见和建议，积极认真地处理宾客的投诉，保证最大限度地满足宾客的餐饮需求，提高餐饮服务质量。 做好餐饮部与其他各部门之间的沟通、协调和配合工作。 根据集团考勤制度检查管理人员出勤情况。 检查各分部管理人员在岗履职情况，部门员工是否符合仪容仪表规范、岗位职责及服务流程的要求。 检查各分部近期工作完成情况，根据实际情况给予相应的指导和帮助。 查看集团以及内部光合，查阅文件或通知，查阅过程中，如有疑问及时跟相关部门进行沟通或问询，确保理解每一项文件内容或通知事项。 整理工作计划以及通知事项，接收领导安排的临时工作任务并安排落实，根据领导安排的工作做好工作计划与部署安排。 任职要求 具有本科及以上学历，如条件优秀者可适当放松学历要求，三年同岗位或五年以上五星级酒店餐饮部经理工作经验。 具有迎合市场需求的创新产品研发能力。 熟悉餐饮市场环境并对酒店餐饮市场精准定位有一定的研究。 针对各类数据敏感，具有一定的数据分析能力。 掌握常用办公软件的使用，具备一定的外语水平。 具有较强的餐饮推广或策划能力，并具有酒店预算管理知识。 具有较强的组织能力和领导能力，能够调动和发挥属下各级管理人员的积极性。

主要职责： Main responsibilities: 全面负责环球影城大酒店的餐饮运营管理工作，主要职责包括但不限于： Be fully responsible for the operation and management of Food & Beverage of The Universal Studios Grand Hotel. The main responsibilities include but are not limited to: -  以企业家的理念经营发展酒店，始终寻找机会创造更多业务。 The department is driven in an entrepreneurial manner, looking for opportunities to generate more business at all times. -  以成本效益为导向领导餐厅运营，确保厨房持续提供高品质的出品；与餐饮服务团队和厨房团队进行绩效分析，并推动高额营收与利润增长。 Lead restaurant operations with a focus on cost efficiency, ensure Culinary team constantly deliver high quality products; conduct performance analysis with Food & Beverage service team and Culinary team and drive significant revenue and profit growth. -  管理客户服务的发展和实施策略，使用给定的定量工具监控并不断提高质量和客户满意度，并寻找机会不断改善对客服务。 Manage the development and implementation of guest service strategies. Monitor and constantly improve quality and guest satisfaction with the given measurement tools and seek opportunities to continually improve guest service. -  维持高水平的产品和服务知识储备，以向客人展示和销售服务。 Maintain a high level of product and service knowledge to explain and sell services and  facilities to guests to manage the sales and promotion of products and service. -  协同财务部门准备/合并部门的年度预算，负责部门的盈利及损失。 Prepare/consolidate the yearly budget for the division in cooperation with the Finance Department and be responsible for the profit and loss performance for the division. -  协同市场部，为餐饮部制定年度营销计划，包括竞争对手分析和全球趋势分析，推进酒店餐饮运营和主题活动策划。 Prepare a yearly marketing plan for the division in cooperation with the Sales & Marketing Department including competitor analysis and a revision of global trends, and develop the hotel's Food & Beverage events. -  确保餐饮服务团队和厨房团队都充分了解市场需求和趋势，鼓励，培育，收集和实施创新和新思想，并确保其产品和服务满足市场需求。 Ensure that Food & Beverage service team and Culinary team are fully aware of market needs and trends,  innovation and new ideas are encouraged, fostered, collected and implemented，and that their product and service meet the demands. -  严格遵守并执行所有与酒店运营相关的法律法规、行业规范及内部规章制度，包括但不限于酒店的防火安全政策、食品安全管理标准、知识产权（IP）保护规范、信息安全与数据隐私政策，以及品牌运营的各项标准与流程，确保酒店运营的合规性、安全性与品牌一致性。 Strictly abide by and implement all laws, regulations, industry standards and internal rules and procedures related to hotel operations, including but not limited to the hotel's policy on fire and safety, food safety management standards, intellectual property (IP) protection regulations, information security and data privacy policies, as well as all brand operation standards and procedures, to ensure the compliance, safety and brand consistency of hotel operations. -  与人力资源部合作，识别符合公司值观的内外部人才，并通过培训和在职指导支持职业发展。 Identify internal and external talents that match the company’s values and support career development by training and on-the-job guidance, in conjunction with Human Resources Department. -  作为酒店行政管理委员会的核心成员，在总经理缺席或授权的情况下，全权代表总经理行使管理职责，确保整个酒店的正常运转及宾客满意度。 As a core member of the hotel's Executive Committee, be fully in charge of hotel management on behalf of General Manager in the absence or with the authorization of General Manager to ensure smooth operation of the entire hotel and guest satisfaction. 任职要求： Qualifications： -  任国际品牌酒店同等或相似岗位经验不少于2年    At least 2 years' experience in same or similar position in international brand hotels -  具备北京市场酒店及度假型酒店工作经验更佳    Working experience in Beijing Market and resort hotels is preferred -  具备分析数据并制定合适市场销售策略的能力   Ability to analyze data and establish appropriate sales and marketing strategies -  具备管理酒店目标的领导力   With leadership in managing the goals and objectives of the hotel -  具备在跨国环境中工作和沟通的能力   Ability to work and communicate in an international environment -  良好的沟通技能和较强的抗压能力   Good communication skill and be able to take work pressure

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮酒水的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、大学以上文化程度；3年以上同岗位国际五星级酒店工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、宴会的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned.

工作职责 协助餐饮总监的经营管理工作，完成饭店下达的各项任务指标。 负责餐饮部长短期工作计划和经营预算的落实，确保为宾客提供优质高效的餐饮服务。 负责年度工作计划的实施，在市场营销部、公关部的协助下，按时间节点完成本年度的餐饮活动推广计划。 不断尝试餐饮销售不同渠道和市场的推广，随时关注集团推出的餐饮产品建议，并确保落地。 根据餐饮部经营计划和预算，对各部门经营状况评估，并向餐饮总监汇报。 时刻关注对客服务，客人反馈，网络评分等，为打造优秀服务口碑营造良好氛围。 负责餐饮部的各项规章制度及服务程序与标准的督导与实施，监督餐厅服务规范及各项规章制度的执行情况，发现问题及时采取措施，协助餐饮总监完成各项接待任务。 根据要求参加饭店晨会，根据会议上安排的工作做好工作计划与部署安排。接收领导安排的临时工作任务并安排落实。 参加周例会，听取汇报并检查工作情况，控制餐饮部各项收支，制定餐饮价格，监督采购和盘点工作，进行有效的成本控制。 配合财务部，指派分管部门管理人员组织部门资产及运营物品的盘存。 根据《世纪金源食品安全操作手册》的相关要求检查所管营业部门的厨房食品登记表、检查表，确保食品安全，并对对所管餐饮区域的食品卫生情况进行抽查。 安排并带领分管部门管理人员进行库存与消耗情况盘点，食品安全规范检查，工程类、卫生类项目检查整改，对抽查出的问题指定责任人，限期整改落实。 抓好设备、设施的维修保养，使之处于完好的状态并得到合理的使用，加强日常管理，防止事故发生。 定期同厨师长研究新菜品、推出新菜单并有针对性地进行各项促销活动。 组织和实施餐饮部员工的服务技能、技术培训工作，提高员工素质，为公司树立良好的形象和声誉。 抓好员工队伍的基本建设，熟悉和掌握员工的思想状况、工作表现和业务水平，开展经常性的礼貌教育和职业道德教育，注意培养选拔人材，通过组织员工活动，激发员工积极性。 根据所管部门上报的培训计划，抽查分部培训过程，确保符合集团及公司培训体系要求。对部门培训方法的实用性，有效性提出合理意见。 根据所管部门管理人员的工作状况或工作结果，在有必要的情况下，及时给予业务指导以及合理的意见或建议；对于需要协调或者超出分管部门权限的事项，帮助解决。 建立良好的对客关系，主动征求客人的意见和建议，积极认真地处理宾客的投诉，保证最大限度地满足宾客的餐饮需求，提高餐饮服务质量。 做好餐饮部各部门之间的沟通、协调和配合工作。 根据集团考勤制度，检查所管人员的出勤情况。 检查所管分部门人员在岗履职情况，部门员工是否符合仪容仪表规范、岗位职责及服务流程的要求。 检查所管分部近期工作完成情况，根据实际情况给予相应的指导和帮助。 查看集团内部光合，查阅文件或通知，查阅过程中，如有疑问及时向餐饮总监进行沟通或问询，确保理解每一项文件内容或通知事项。 任职要求 大学专科以上学历，酒店管理、烹饪等餐饮相关专业学历优先考虑。 至少2年以上同岗位五星级酒店工作经验。 具备酒店餐饮部经营管理和其他行业的知识。 具有良好的沟通、协调能力。 具有英语会话能力，能够用英语同客人沟通。 具有强烈的事业心和责任感，高尚的职业道德，良好的纪律和敬业乐业的精神。

职位描述   作为希尔顿花园酒店总经理负责管理酒店管理团队和酒店整体目标从而为宾客和会员提供一个良好的体验, 并同时保证酒店盈利水平和宾客的满意度。 服务于这个希尔顿品牌将会如何？ 希尔顿花园酒店在全球多个迷人目的地设立了酒店，在体现当地别具风情的文化和历史特色的同时，以现代时尚方式充分展现希尔顿引以为豪的悠久传统。希尔顿可为宾客提供精致宜人的环境和体现希尔顿服务精神的个性化关怀，全力打造无以伦比的非凡体验。 如果您能充分理解个性化关怀的重要性，并了解如何通过最具特色的客户服务提供同样最具特色的不同体验，那您也许正是我们正在努力寻找以加入希尔顿花园酒店团队的优秀人才。在希尔顿花园酒店，我们郑重承诺在宾客所入住的每一个杰出酒店提供丰富多彩的难忘体验。 我的具体职责是什么？ 作为希尔顿花园酒店总经理负责管理酒店管理团队和酒店整体目标从而为宾客和会员提供一个良好的体验，总经理同时还需要保证酒店盈利水平和宾客的满意度。具体来说, 您将要以最高标准来负责及执行以下工作: 管理酒店的持续盈利能力、确保酒店的收益和宾客的满意度达标甚至超过标准要求 领导指挥酒店的所有关键性事宜，包括资本项目，宾客服务以及酒店翻新 确保所有的决策对于酒店和集团都是利益最大化 提供可实现的酒店预算并且为酒店设置短期和长期的战略目标 为酒店员工组建有效的领导团队 领导指挥酒店所有的商务计划 符合甚至超过希尔顿品牌服务标准 确保成本得到控制同时收益机会有效发现并达成 管理和开发的酒店管理团队,以确保希尔顿全球职业发展和继任计划有效执行 定期与部门主管举行简报和沟通会议 应对审计，确保酒店能持续改进    职位要求   我们寻找什么样的人才？ 希尔顿酒店集团旗下品牌酒店及度假村的总经理始终要以宾客的利益为重并与其他团队成员密切合作若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准： 有相似标准的酒店总经理\酒店经理\行政副经理\运营总监或市场销售总监的经历 酒店管理及相关的学位 具有很强的商业头脑以及随着经验不断增加的盈利能力 有相似规模酒店的经验预算管理,收益提案,结果预测的经验 杰出的领导能力 良好的沟通能力及技巧 深入了解酒店/休闲/服务行业 如果你有以下能力或经验会让你更胜任此职位: •  有相似标准的酒店总经理经验 我能享受哪些福利待遇？ 您的福利待遇将包括具有竞争力的薪酬福利和休假权利、员工可以成为希尔顿荣益会员，并借此享受我们全球各地酒店的优惠房价，以及由希尔顿酒店集团及合作伙伴所提供产品和服务的折扣。我们热切希望能为您详细说明希尔顿酒店集团这一全球性酒店企业可提供的众多丰厚待遇。 立即了解有关希尔顿酒店及度假村 --- 可在杰出酒店提供非凡体验的卓越品牌的更多信息。

【岗位职责】 1、全面负责中餐厅厨房的日常运营及管理工作，确保菜品质量、出品标准及食品安全符合酒店要求； 2、制定中餐菜单，研发创新菜品，定期更新菜式以提升顾客满意度及市场竞争力； 3、监督厨房工作流程，优化操作规范，提高工作效率并控制成本； 4、负责厨房团队的人员管理，包括招聘、培训、排班及绩效考核，打造高效专业的厨师团队； 5、严格把控食材采购、储存及使用，确保原材料品质及成本控制； 6、协调与其他部门的沟通合作，确保餐饮服务的高效运转； 7、落实卫生安全标准，确保厨房环境及操作符合国家相关法规及酒店要求； 8、处理突发问题，及时解决顾客反馈的菜品或服务问题。 【岗位要求】 1、具备丰富的中餐烹饪经验，精通粤菜、川菜或其他主流菜系，熟悉高端酒店厨房运营模式； 2、出色的菜品研发能力，能够结合市场需求创新菜式； 3、优秀的团队管理能力，能够有效激励和培养厨师团队； 4、熟悉厨房成本控制及预算管理，具备较强的经营意识； 5、了解食品安全法规及卫生标准，具备严格的执行能力； 6、具备较强的抗压能力及应变能力，能够在高强度工作环境下保持高效； 7、良好的沟通协调能力，能够与其他部门紧密合作； 8、职业素养高，责任心强，注重细节及品质。

岗位职责 1.全面负责酒店会议、宴会、团队业务销售管理，制定销售策略与业绩目标，提升会议营收与市场占有率 2.拓展政企、外企、协会、旅行社等核心渠道，维护大客户关系，主导商务谈判与签约，建立长期合作 3.调研市场动态、竞品价格与场地优势，定期输出分析报告，优化销售方案、定价策略与推广计划 4.管控销售预算，审核报价、合同与回款，把控业务风险；定期复盘业绩数据，调整销售动作 5.策划执行会议主题营销活动，联动线上线下渠道推广，提升酒店会议品牌影响力 任职要求 1.大专及以上学历，市场营销、酒店管理、旅游管理相关专业优先 2.有3年以上星级酒店/高端会议中心会议销售经验，熟悉MICE市场运作 3.具备丰富企业、协会等大客户资源，有大型会议操盘与签约成功案例 4.精通商务谈判、客户开发、团队管理，具备强目标感、抗压能力与统筹协调能力 5.形象气质佳，沟通表达流畅，具备良好职业素养与服务意识

Provide advice to senior management on all aspects of engineering support, environmental controls and the operational efficiency of the property. 向有关工程方面的所有高层领导提供建议，环境控制及所有机器设备的正常运转。 Ensure the effective financial management of the engineering department by setting maintenance budgets, capital works programs and engineering plans and ensuring that performance against there are regularly monitored and reviewed. Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management. 为做好工程部财务的有效管理，需制订好设备维修预算、资金的运转程序及工程计划，并按其实际履行情况进行定期监督与审查。严格控制设备维修成本，提前做好部门成本预算并提交给管理层。 Ensure the effective financial management of the Capital Plan by setting realistic capital budgets, cash flows, capital works programs and equity asset plans and ensuring that performance against these are regularly monitored and reviewed. Responsible for the general cost control aspects of each project, the preparation and submission of budget estimates to management and their successful implementation. 确保制订的资金预算，现金流量，资本工作方案与资产净值计划的合理的财务管理，并按其实际履行情况进行定期检查、审核。负责各个工程项目的总成本控制，本部门的成本预算并提交给管理层。 Take control of Capital Project planning, in liaison with management, to ensure capital funding is effectively allocated and budgeted in accordance with company directives and philosophy. 负责工程项目计划资金的控制，确保资金的有效分配及资金的预算是严格按照公司的规定而执行的。 Plan, implement and administer a five-year Capital Plan, which is updated annually against Marriott Hotels Group Divisional Capital funding allocations. Liaise closely with the Director of Finance and the Director of Engineering to meet these criteria. 每年更新的计划、贯彻与五年资金计划是按万豪集团的资金分配而执行。随时与财务总监保持联系，以求达到标准。 Provide input as required into the formulation of the annual Strategic Equity Asset Plan (Owned properties). 根据要求，提供年度资产计划策略。 Ensure Executive Committee awareness of the Capital Program within the property by conducting regular updates at each meeting. Attend and present to the board of directors as and when required. Attend the morning briefing meeting daily and update staff on progress. 从制度上确保在每次会议上行政委员会都知晓财经方面资金项目的最新情况。随时应董事会要求时出席会议。参加每日的早间简报例会，检视并促进员工的工作。 Plan, implement and administer an energy management program by establishing energy reduction objectives, the maintenance of records and regular reporting of performance against these objectives. 以建立降低能源消耗为目标，通过对能源消耗记录的分析，以及对不利于降低能耗情况的定期报告的处理，来制定、贯彻实施一个能量消耗监控管理方案。 Ensure standards and requirements are effectively met for each project undertaken by liaising regularly with Hotels Group Technical Services Department. Ensure quality standards are achieved for each project undertaken and defects are completely resolved prior to issuing final accounts. 确保每个工程项目的进行是按照集团标准与要求而执行，定期与集团的技术服务部联系。确保每个项目的质量已达到要求，并且所存在的错漏已及时得到解决。 Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures for each project. Ensure that any tests and inspections required on equipment are carried out and records maintained. Ensure all building codes and relevant ordinance requirements are met and all building department requirements and submissions are submitted and final approval is achieved. 要定期按照政策和安全保障制度来进行检查，以确保每个项目都能够严格地遵守所有的法令法规，以及规范与条例标准。确保对设备的任何测试和必要的检查，都得到贯彻实施，并及时地更新记录。所有的建筑规范以及相关的法令要求都要得到满足，并且必须符合所有的建筑部门要求和规范，以确保终验的通过。 Ensure a technically competent project team by selecting qualified consultants and selecting contractors based on previous experience, quality and price. Carry out regular work sampling during the project and proactively feedback to the contractor and consultant team and senior management. 通过选择合乎资格的顾问，以及根据以前的经验、质量和价格来选择合适的承包商，来保证建立一支技术上完全胜任的项目组。在项目进行过程中，通过定期的工作抽样检查，并且及时地，具有前瞻性地反馈给承包商、顾问团对以及高级管理机构。 Ensure the staff awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion. 确保员工具有酒店节能管理的意识，通过进行节能定期教育、培训方案及对设备运行方面更加节能高效方式的运用实现。 Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems. Evaluate, control and record energy usage and implement and upgrade energy conservation systems. 通过确保对酒店大楼环境控制及能耗系统的有效管理为酒店的盈利做出贡献。评估、控制并记录能源消耗，实施并升级节能系统。 Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs. Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient fashion. 确保在任何有技术服务需求，只要有可能，都应迅速反应以达到客人满意标准的要求。确保客人的安全及舒适，任何服务需求都应以礼貌、迅速的方式予以处理。 Ensure a technically competent engineering staff by selecting, training and developing a motivated, well-qualified maintenance team. Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel. 通过挑选、培训并培养有能动性、资历良好的员工组成的维保小组确保在技术上胜任维保工作，承担部门内样品的定期研究，评估员工工作表现及工作量。 Maintain the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management. 通过与建筑师、内装设计师及管理层的沟通联系完成工程方面的升级改造工作以保持酒店实物资产的状态。 Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program. Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building. Ensure that preventative maintenance schedules are in operation and regularly upgraded. 通过实施贯彻预防性维修保养计划确保所有机电系统及设备有效运转。通过对酒店进行连续性检查而密切监督实物资产及设备的状态。确保预防性维修保养时间表正常运转并定期升级。 Contribute to a high standard of quality control within the hotel by actively participating in the hotel’s Quality Assurance Program. 积极参与酒店‘质保体系’使酒店内部质量控制保持在高标准基础之上。 Ensure the cost effectiveness and technical efficiency of all services performed by outside contracts by close supervision. Ensure all work is carried out in accordance with contracts, leases, services agreements and warranties. 确保外包合同提供的所有服务质优价平。确保所有工作按照合同、契约、合约及质保书等履行。 Ensure the quality of all work completed by both employees and external contracted staff adheres to the standards of good engineering practice. 确保无论是酒店员工或是外包人员完成的所有工作质量都达到良好的工程方面之标准。 Contribute to the effectiveness of management decision making by representing the engineering department at all executive and staff meetings and by ensuring regular liaison with heads of other departments. 在需要时，代表工程部出席管理层会议及员工会议，并确保与其它部门经理保持经常性的沟通以达为管理层提供有效的决策性意见。

工作职责： 1. 全面统筹公司人力资源战略规划，根据企业经营发展战略制定并实施人力资源中长期规划和年度计划。 2. 建立和完善人力资源管理体系，包括招聘、培训、绩效、薪酬、员工关系等模块的制度与流程建设。 3. 组织开展组织诊断与组织效能提升工作，优化组织结构与岗位设置，推动组织变革与人才发展。 4. 主导关键岗位人才引进与梯队建设，组织实施高层次人才招聘与核心人才保留策略。 5. 推动企业文化建设，提升员工敬业度与组织凝聚力，构建积极健康的职场氛围。 6. 指导下属团队完成日常人力资源管理工作，提升团队专业能力与服务水平。 7. 配合公司高层进行干部管理与领导力发展，支持管理层决策并提供专业人力资源建议。 任职资格： 1. 本科及以上学历，人力资源管理、工商管理、心理学或相关专业优先。 2. 具有6年以上人力资源相关工作经验，其中至少3年以上团队管理经验，具备大型企业人力资源管理经验者优先。 3. 熟悉国家劳动法律法规及地方性政策规定，精通人力资源各模块实务操作。 4. 具备优秀的战略思维、组织协调能力和沟通影响力，能够独立推动跨部门项目落地。 5. 具备较强的数据分析与问题解决能力，能基于业务需求提供人力资源解决方案。 6. 职业素养良好，保密意识强，工作严谨，具备高度的责任心和团队领导能力。

岗位职责： 1.通过对顾客提供高质量的服务，良好的团队精神； 2.监督中厨房、宴会厨房员工的工作，控制所有设施及成本，增加餐饮部的利润； 3.负责所有中餐的准备、烹饪及装饰工作的监督 ，以达到优良的质量标准； 4.检查存货及成品及所有食品的准备情况； 5.清楚所有食品的配料、技巧、烹饪方法及设备等方面的知识； 6.研究当地餐饮市场，极积开创新菜。 岗位要求：       1.精通粤菜烹饪，并且在同等星级酒店管理岗位工作经验3年及以上；  2.有丰富的技术及行政管理经验；  3.懂得成本核算，食物原料及食品营养、食品安全等知识；  4.对粤菜和淮扬菜系研发创新有独到见解；

岗位职责 1、协助市场销售总监开发市场销售计划和预算准备工作，负责完成酒店的会议、展会等销售目标和酒店的总营业目标； 2、制定会务销售的市场推销计划、并完善会务销售部工作程序和标准； 3、分析当前和潜在的营销趋势，规划各种活动增加营收与市场份额，确保完成全年的预算任务。 4、安排布置并督导下属人员的正常工作； 5、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段 6、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 岗位要求 1、大专以上学历，从事相关或同等职位3年以上经验； 2、具有酒店会务销售岗位工作经验，能结合行业特点开展整体市场营销工作，具备团队合作精神； 3、对大型会务的组织及执行有丰富的经验，有优质客户积累； 4、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力；

岗位职责： 1.负责餐饮厨房日常的经营管理工作； 2.负责餐饮厨房服务品质的维持与提升策划，以及菜单的制定； 3.督导和检查各厨房出品质量，并用量化标准进行审核； 4.主持召开餐饮厨房经营例会或专项业务会议，对业务工作进行协调、检查； 5.督导检查下属部门原材料及各项成本控制； 6.根据季节差异、客人情况研究制定特别菜单； 7.确保厨房的食品安全符合市场监管部门要求和规范； 8.研究当地餐饮市场，极积开创新菜； 9.完成领导安排的其他工作任务。 任职条件： 1.2年及以上行政总厨工作经验，或具有5年及以上中高端酒店厨师长工作经验，以厨房负责人身份至少筹备过一家中高端星级酒店。 2.具有中餐、全日餐厨房工作管理经验及菜品研发能力； 3.熟悉并掌握食品安全政策法规； 4.具有较强的培训能力和带队伍能力，并注重培训和人才发展； 5.对数字敏感，具有成本管控意识，能够推动收入和利润增长，合理控制好食品成本； 6.具有较强的沟通和协调能力，对烹饪抱有热情； 7.同等条件下，具有高级厨师资格证优先。

岗位职责： 体系与制度建设： 1.理解与分析公司战略，参与本部门所辖范围内战略规划的制定 2.建设本部门相关管理体系，拟定支撑本部门相关制度文件，并监督实施 3.监督、指导下属单位制定、执行相关管理制度等文件，以加强对下属企业的监督管理 4.监督、指导、优化本部门工作流程、方法 业务管理： 1.统筹、管理餐饮部、客务部、市场销售部、业务部的相关工作 2.依据公司总经理的工作方针制定部门的年度收入预算与运营计划，并组织安排具体实施计划并达成预算。 3.按照公司的服务流程及规章，加强对员工的培训、培养以及监督管理，树立全员品牌意识、营销意识、服务观念，维护企业利益，不断提高服务标准，建立一支优质高效、有竞争力的经营团队。 4.负责建立与完善运营相关的系统与工作标准，及各项管理制度的贯彻执行。确保部门之间良好合作关系，发现矛盾与问题及时协调与处理。 5.分析市场动向、特点和发展趋势，设立市场目标，持续关注市场动态和技术变革，提出创新的营销理念和战略，以拓展公司的市场份额。 6.执行领导安排的其他工作,以确保酒店职能顺利运作、严格遵守道德准则. 其它： 内部组织管理与团队建设工作 任职要求： 1.本科以上学历 2.具备公司同行业工作经验10年以上，2年以上同等岗位工作经验，有市场销售、策划推广经验者优先。 3.具有较强的组织协调能力，能够在多任务环境下有效工作。