工作职责： • Cooperate with the Sales and Marketing Department to generate new business opportunities. 与市场销售部合作，挖掘并创造新的业务机会。 • Establish and strengthen relationships with existing and new customers to secure future bookings. Activities include in－house promotions, telemarketing, and active participation in restaurant operations during peak hours. 建立并维护与新老客户的良好合作关系，为后续预订奠定基础。相关工作包括店内促销、电话销售，以及在餐厅高峰期积极参与现场运营工作。 • Develop community relationships to expand the customer base and capture more restaurant sales opportunities. 深耕社区资源，拓展客户群体，挖掘更多餐饮销售契机。 • Manage and develop relationships with key internal and external stakeholders. 管理并深化与核心内外部利益相关方的合作关系。 • Collaborate with the Marketing Department to boost hotel occupancy rate and organize promotional activities. 与市场营销部协同合作，提升酒店入住率，策划并开展各类促销活动。 • Take initiative in public areas around the hotel to engage with guests and develop additional business. 主动在酒店周边公共区域与客人沟通接洽，拓展额外业务。 • Jointly develop, plan and implement all relevant food and beverage promotions with the Operations and Communications Departments. 与运营部、沟通部门协作，共同策划、制定并落地所有餐饮相关促销活动。 • Serve as an ambassador for the food and beverage club program, support the sales team by promoting sales, collecting customer feedback from the program, and communicating relevant information. 担任餐饮俱乐部计划形象大使，推动计划销售，收集客户反馈，为销售团队提供沟通与支持。 • Explore opportunities for hosting social banquets such as birthday parties, private gatherings and networking events to maximize profits. 挖掘生日派对、私人聚会、商务交流活动等各类社会宴会承办机会，实现餐厅利润最大化。 • Work closely with the Marketing Communications Department to promote food and beverage－related activities near the hotel. 与市场传媒部紧密配合，在酒店周边区域推广餐饮相关活动。 • Cooperate with colleagues from the Marketing Department to visit potential customers and drive restaurant business growth. 协同市场营销部同事拜访潜在客户，助力餐厅业绩提升。 • Attend social banquets to explore more new business opportunities. 出席各类社会宴会，挖掘更多新业务合作可能。 • Utilize sales negotiation skills and creative sales capabilities to generate additional restaurant business. 运用销售谈判技巧与创新销售能力，开拓餐厅额外业务。 • Implement and support the operation of booked business. 执行并保障已预订业务的顺利落地运营。 • Understand and raise awareness of competitors‘ promotional activities. 关注并了解竞品促销活动，提升团队竞争意识。 • Have a general understanding of competitors‘ strengths and weaknesses, economic trends, market supply and demand, and master corresponding response strategies. 全面掌握市场竞品优劣势、经济发展趋势、市场供需关系等情况，制定有效应对策略。 • Seize the best opportunities for the hotel based on the current market situation and hotel development needs. 结合市场现状与酒店发展需求，为酒店抢抓最优发展机遇。 • Handle daily sales procedures to maximize restaurant profits. 统筹日常销售流程管控，实现餐厅利润最大化。 • Understand the target customer groups and service expectations of the hotel by learning about their business demands. 深入了解酒店核心客户群体的业务需求与服务期望。 • Serve as a customer service role model for the restaurant, set an example of excellent customer service and build positive customer relationships. 争做餐厅客户服务标杆，树立优质服务典范，营造良好客户关系氛围。 • Provide standard customer service during guests‘ stay, assist customers and ensure their satisfaction, so as to improve guest satisfaction and loyalty. 在客人入住期间提供标准化客户服务，协助解决客人问题，保障客人满意度，提升客户忠诚度。 • Serve customers to promote the growth of restaurant business. 以优质客户服务带动餐厅业务增长。 • Talk with customers informally during their dining or before their departure to collect feedback on food and beverage quality, service standards and overall satisfaction. 在客人用餐或离店前等非正式时段与客人交流，收集餐饮品质、服务水平及整体满意度反馈。 • Assist in providing restaurant service during peak periods and ensure high－quality service for guests from check－in to check－out. 在餐厅运营高峰期协助提供服务，保障客人从入住到离店全程享受优质服务。 • Set a positive example for customer relationship management. 为客户关系维护树立正面榜样。 • Interact with customers to obtain feedback on product quality and service standards. 主动与客户互动沟通，收集产品质量与服务水平相关反馈。 • Provide services that exceed customer expectations for satisfaction and retention. 提供超越客户预期的服务，提升客户留存率。 • Serve customers by understanding their needs and recommending appropriate products and services to meet and exceed their expectations. 精准洞察客户需求，推荐适配的产品与服务，满足并超越客户期待。 • Cooperate with the host team to control and manage the restaurant reservation system and maintain the restaurant customer database. 与咨客团队协作，管控餐厅预订系统，维护客户数据库。 • Perform other duties related to restaurant sales. 承担其他与餐厅销售相关的工作职责。 • The department reserves the right to change or supplement this job description as necessary. 部门有权根据实际工作需要，修改或补充本岗位职责说明。 • Complete any other reasonable duties and assigned responsibilities. 完成上级交办的其他合理工作任务。 任职资格： • High school diploma or vocational secondary certificate, with 2 years of working experience in Food and Beverage Department, Sales and Marketing Department, Customer Service or other related professional fields. OR: 2－year college degree in Business Administration, Marketing, Hotel and Catering Management or related majors, no working experience required. 高中文凭或职中证书，在餐饮部、市场销售部、客户服务或相关专业领域拥有2年工作经验。或者：2年制大学学历，工商管理、市场营销、酒店及餐饮管理及相关专业，无工作经验要求。 • Professional Conduct － Possess a good behavioral style, earn respect from others, convey confidence, and leave a positive first impression on customers. 专业素养——具备良好的行为风范，能赢得他人尊重、展现自信，为客户留下优质的第一印象。 • Adaptability － Maintain a consistent high level of performance under pressure, when facing work challenges or experiencing changes. 适应性——在压力环境、工作遭遇挑战或发生工作变动时，始终保持稳定的高效工作表现。 • Result－Oriented － Set high execution standards for oneself and others, define responsibilities for work goals, effectively manage oneself and team members to achieve goals, and take proactive actions to meet guests‘ needs. 结果导向——为自身及他人设定高标准执行要求，明确工作目标责任，高效管理自我与团队以达成目标，主动响应客户需求。 • Team Building and Contribution － Lead and participate as a team member to promote the achievement of common goals. 团队协作与贡献——以团队成员身份开展工作，主动协作、引领推动共同目标的达成。 • Interpersonal Relationships with Colleagues － Build open and trusting relationships, interact well with others, jointly pursue organizational goals and maintain positive working relationships. 同事关系——建立公开、信任的同事关系，高效协作配合，共同追求组织目标，维系良好职场关系。 • Customer Relationship － Develop and maintain customer relationships based on customer needs and consistent service actions. 客户关系——立足客户需求，以始终如一的服务行动，建立并维护稳固的客户合作关系。 • Technical Acumen － Understand and implement professional skills and knowledge in specific functional areas, guide and manage daily business operations accordingly, and put forward innovative solutions to work challenges in specific activities. 专业技术敏锐度——精通特定业务领域的专业技能与知识并熟练运用，以此指导和管理日常业务运营，针对专项工作挑战提出创新性解决方案。 • Simplified Sales Responsibilities － Ensure efforts are focused on achieving sales targets, maximize business efficiency and interaction by managing and establishing customer profiles. 销售职责简化——聚焦精力达成销售目标，通过管理与建立客户档案，实现业务效能与客户互动价值最大化。 • Support Food and Beverage Operations － Communicate with customers during their stay at the hotel, identify and take appropriate actions based on customer feedback, and take responsibility for customer satisfaction and loyalty. 支持餐饮运营——在客人入住酒店期间主动沟通交流，针对客户反馈及时落实优化举措，对客户满意度与忠诚度负责。 • Basic Computer Skills － Proficient in operating basic computer hardware and software （e.g., personal computer operation, word processing software, web browsers, etc.）. 基础电脑技能——熟练操作基础电脑软硬件（如个人电脑操作、文字处理软件、网络浏览器等）。 • Reading Comprehension Ability － Understand written sentences and paragraphs in work－related documents. 阅读理解能力——能够准确理解工作相关文件中的书面语句与段落内容。 • Writing Ability － Conduct smooth written communication in accordance with customer requirements. 写作能力——能够根据客户需求，完成顺畅的书面沟通工作。