Financial Returns 财务汇报
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Monitor budget and control
costs and expenses with a focus on food and beverage cost monitor, labor
management and breakage/spoilage/loss control.
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正确维护和更新重点通过监控食品酒水成本，控制人力成本，控制破损、丢失、报废和各项费用。
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Assists in the identification
of market needs for both hotel guests and the local market.
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协助分辨酒店住客和当地市场的市场需求。
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Assists in monitoring and
analyzing the activities and trends of competitive restaurants, bars and other
hotel banqueting departments.
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监督和分析竞争者的活动和趋势。
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Assists Chinese Restaurant
Manager and the Banquet Sales Manager in the planning and implementation of
effective marketing plans to ensure maximum revenues and profits.
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协助中餐厅经理和宴会销售经理规划和实施有效的市场销售计划，以确保最高的利润。
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Participates in the preparation
of the hotel's revenue plan and marketing programs.
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参加酒店收入计划和市场销售项目的准备工作。
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Monitors local competitors and
compare their operation with the restaurant operation.
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关注本地竞争者，与他们的中餐厅作比较。
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Drive Chinese Restaurant and
local FIT Chinese banquet revenue.
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促进中餐厅及本地常客预定及小型宴会的收入。
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Develop and implement
Promotions Calendar for F&B products in restaurant.
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发展并执行餐厅食品饮料的促销计划。
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Conduct up selling.
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指导增盈销售。
People 员工团队
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Manage day-to-day staffing
requirements, plan and assign work, and establish performance and development
goals for team members. Provide mentoring, coaching and regular feedback to help
manage conflict and improve team member performance.
·
处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。
·
Educate and train team members
in compliance with federal, state and local laws and safety regulations. Ensure
staff is properly trained and has the tools and equipment to carry out job
duties.
·
对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保为员工提供适当的培训，保证为他们配备完成工作所需的各种工具和设备。
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Ensure staff is properly
trained on systems, security and cash handling procedures, and service and
quality standards.
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确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。
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Works with direct supervisor and Human Resources to
ensure the departmental performance of staff is productive. Duties include:
·
与上司和人力资源部合作确保部门员工有良好的工作表现，职责如下：
·
Assists in planning for future staffing needs.
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协助计划未来所需要的员工。
·
Assists in recruiting in line with company
guidelines.
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协助根据公司要求的招聘工作。
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Provides input for probation and formal performance
appraisal discussions in line with company guidelines.
·
根据公司的规章制度进行试用期及转正的鉴定。
·
Coaches, counsels and disciplines staff, providing
constructive feedback to enhance performance.
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培训及训练员工，并提供有建设性的反馈信息以提高工作成绩。
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Regularly communicates with staff and maintains
good relations.
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定期与员工沟通，保持良好的关系。
Guest Experience 宾客体验
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Assists in coordination and implementation of all
F&B printed materials including the hotels newsletters, posters, flyers,
email marketing as well as other promotional collateral.
·
帮助所有餐饮印刷资料的协调和实施，包括酒店通讯、海报、单页、营销邮件以及其他促销宣传品。
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Fully in charge of Chinese Restaurant and banquet
department, including wedding, birthday party, personal celebration/dinner and
banquets.
·
完全负责中餐厅和宴会的运营，包括婚宴、生日聚会、私人宴请及各式宴会。
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Taking full responsibility of FIT small scale
Chinese function booking, coordinate with sales and banquet department to
deliver quality service to guests.
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负责小型宴会性质的私人宴请，协调销售部与宴会厅，确保为客人提供高质量的服务。
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Share recommendations and guest comments to Chef
and direct report to reflect current customer profile.
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同厨师长和直接上司分享建议和客人的意见以便建立客户档案。
·
Maintain good relationship with frequent guests,
VIPs and potential accounts.
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维持与中餐厅常客、VIP客人以及潜力客户的良好关系。
·
Manage special event concepts.
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负责特别活动的管理。
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Anticipate market changes and review operations
when necessary.
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预见市场变化并在必要时回顾运作程序。
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Conduct competitor analysis
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进行竞争对手的分析。
·
Manage customer database and utilize effectively.
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管理客户档案并合理运用。
·
Liaise with Sales & Marketing during tender
process to obtain new accounts; Food and Beverage specific.
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用正式的程序同销售部保持联络获得新的客户和餐饮部的细节。
·
Analyze food and beverage statistics through point
of sale system.
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通过POS系统进行食品和饮料的统计分析。
·
Assists in the management of outlets and banquets
when necessary.
·
在餐厅和宴会需要的情况下协助管理。
·
Conducts daily briefings, Food and Beverage
Meetings and other meetings as needed to obtain optimal results.
·
进行每日的会议，餐饮部会议和其他会议，已达到最佳的效果。
·
Attends and participates to other meetings as
required by the administrative calendar.
·
出席各种行政会议。
Responsible Business 企业责任
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Ensures that all associates have a complete
understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene
and Safety.
·
确保员工对酒店的防火，卫生以及安全制度有着深刻的理解并严格执行。
·
100% adhere to FSMS policy; ensure food safety and
hygiene policy.
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确保所严格执行食品安全卫生的标准。
·
Ensure Best Practice is complied in the outlet.
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确保最佳节能方案在餐厅的执行。
·
Recycles wherever possible.
·
再进行循环利用资源。
·
Ensure staffs participate in hotel activities
concerning responsible business.
·
确保员工参与酒店发起的企业责任的各项活动。
General Duties 一般职责
·
Cooperates and coordinates with
colleagues and outside agencies whenever necessary.
·
在任何必要的时候，与同事和外部机构进行合作和协调。
·
Interacts with other
departments to provide additional or specialised guest services.
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与其他部门互动，提供额外或特殊的宾客服务。
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This job is the top of Chinese
restaurant job, report to Director of Food and
Beverage at a large luxury or resort hotel. T
·
此岗位为中餐厅的最高职位，需向餐饮部总监汇报。
