岗位要求 1.有志在酒店行业发展的应届毕业生/实习生； 2.对担任酒店管理人员具有高度期望； 3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

【岗位职责】 1、负责粤菜热菜的烹饪制作，确保出品质量稳定 2、根据菜品标准把控食材用量和成本控制 3、研发新菜品并制定标准化操作流程 4、保持厨房设备清洁及维护保养5、协助厨房日常管理工作 【岗位要求】 1、5年以上粤菜烹饪经验，精通各类粤式烹饪技法 2、能独立完成各类粤式热菜的制作 3、熟悉粤菜食材特性及烹饪原理 4、具备菜品创新能力 5、有团队协作精神，能适应高强度工作

- 年龄在20-55周岁之间，性别不限，身体健康，无传染性疾病。 - 学历不限，具备良好的沟通能力和服务意识。 - 能够吃苦耐劳，手脚麻利，有责任心和耐心。 工作能力要求 - 熟悉客房清洁流程，包括床品更换、卫生间清洁、地面擦拭等（有相关经验者优先，无经验可培训）。 - 能正确使用清洁工具和清洁剂，了解基本的安全操作规范。 - 具备一定的时间管理能力，能在规定时间内完成客房清洁任务。 其他要求 - 服从工作安排，配合团队完成日常保洁及临时调配任务。 - 无不良嗜好，品行端正，爱护工作场所财物。 - 有酒店、民宿等相关客房保洁经验者优先录用。

职位名称：服务专职管家 年龄要求：22-35岁 要求：165cm以上，，普通话流畅，有餐饮服务及茶艺服务经验优先。工作态度端正，听从领导安排，形象气质良好，沟通表达能力强，懂商务接待礼仪。 待遇：工资5500-7000，月休4天，法定假日补休 福利：包吃包住

管理芳菲苑房的运作，确保本部的厨房卫生和厨房安全。Manage the FANGFEI LOUNGE kitchen operation, ensure kitchen health and safety. 【岗位职责】 1.计划控制整个厨房食品制作及成本人员的安排；Plan, direct, control and co-ordinate activities of all kitchen personnel engaged in preparing and cooking food to ensure efficient and profitable food service; 2.安排指定各个厨房的菜单及检查订购食品；Plan and approve menus for the various kitchens, sub-sections；check and approve requisitions of food items based on planned menus; 3.对食品定量及质量估计，验收食品；Estimate food consumption and requisitions of food stuffs and kitchen supplies; inspect delivery of perishable food items; 4.复查菜单，分析决定配方，人员控制和餐饮总监及成本控制员决定菜肴的售价；Review menus, analyze receipts, determine food, labor, and overhead costs and prices of menu items; confer with Food and Beverage Director and Cost Controller on pricing of menu items; 5.制定市场单及食品质量和数量；Prepares market list indicating type of food item, quality and quantity; 6.计划整个的食品制作，预计客人数及配备食品，制定菜单及本地和外国客人的要求；Plan overall food production; consider forecast, probable number of guests, supply and availability of food items, popularity of various dishes, regency of menu, local and international clientele and competition; 7.计划多余的食品再循环利用；Plan and approve recycling of leftover food; 8.根据宴会提供的定单准备食品；Prepare food according to the order provided by the banquet 9.确保所有食品的准备服务是根据酒店的标准业务；Ensure that all food prepared is served according to hotel standards and practices; 10.控制成本至最小的破损，保持足够的食物及剩余财产的控制；Control cost by minimizing spoilage, maintaining adequate inventory of food, utilizing food surpluses and portion control; 11.检查所有厨房设备确保他们运作正常， 哪些设备需要修理，多余的部分归还；Check all kitchen equipment making sure they are in good working condition, follow-up equipment that needs repairing or additional spare parts, replacement or disposal; 12.对厨房设备，部分所需要的食品开始打采购单；Initiate purchase requisitions for kitchen equipment, spare parts or food items needed; 13.检查所有厨房设备的清洁，食品项目部分的需要；Check and follow up cleanliness of all kitchen equipment, spare parts or food items needed; 14.制定厨房工作时间表，控制人员安排； Prepare the schedules of all kitchen staff; control those schedules making sure all kitchens are covered properly; 15.巡查厨房卫生及检查食品的制作过程；Make inspection trips through kitchens and other areas, to observe conditions, methods and progress of preparation production; 16.其它上级安排的工作。Other assigned tasks. 【岗位要求】 1.好的沟通技巧；Good communication skills; 2.较强的组织能力；Good organization skills; 3.具备优秀展示技巧；High energy level with presentation skills; 4.流利的英语说、写能力；English Fluent in both writing and speaking; 5.2年同等职位五星级国际酒店及特色餐厅相关工作经验。2 years’ experience in the same position in a 5 stars hotel.

【岗位职责 Job Responsibilities】 全面负责酒店财务部总出纳工作，确保资金收付、保管、结算的准确、安全与高效，保障酒店现金流顺畅。Oversee all cashier operations within the Finance Department, ensuring the accuracy, security, and efficiency of fund collection, custody, and settlement to maintain smooth hotel cash flow. 制定并严格执行现金、银行存款及票据的管理制度与操作流程，确保符合财务规范与内控要求。Develop and strictly implement management systems and operating procedures for cash, bank deposits, and negotiable instruments, ensuring compliance with financial regulations and internal control requirements. 负责日常资金盘点与银行账户核对，编制相关资金日报表，确保账实、账账相符。Be responsible for daily cash counts and bank account reconciliations, prepare relevant daily fund reports, and ensure alignment between records and physical assets, and between different accounts. 统筹安排营业收入的收取、核对与存入，监督各收银点工作，确保账款及时、准确入账。Coordinate the collection, verification, and deposit of operational revenue, supervise the work of all cashier points, and ensure timely and accurate recording of income. 管理与监控酒店备用金，办理各项费用报销、款项支付业务，审核支付凭证的合规性与完整性。Manage and monitor the hotel's petty cash, handle various expense reimbursements and payment transactions, and review the compliance and completeness of payment documents. 负责与银行的外联工作，办理开户、销户、结算业务，并维护良好的银企关系。Handle liaison with banks, manage account opening/closing and settlement services, and maintain good bank-enterprise relationships. 配合完成月度、年度资金预算的编制与执行分析，协助进行现金流预测。Assist in the preparation and analysis of monthly and annual capital budget execution, and support cash flow forecasting. 确保所有出纳相关工作符合国家财务、税务及反洗钱相关法律法规与酒店政策。Ensure all cashier-related work complies with national financial, tax, anti-money laundering laws and regulations, as well as hotel policies. 完成上级领导交办的其他工作任务。Complete other tasks assigned by senior management. 【岗位要求 Job Requirements】 财务、会计等相关专业大专及以上学历，持有会计从业资格或相关证书。College degree or above in Finance, Accounting or related fields, with an accounting qualification or relevant certification. 具备三年以上高星级酒店或相关行业总出纳、主管出纳工作经验。Minimum 3 years of experience as a Chief Cashier or Senior Cashier in a high-star hotel or related industry. 熟悉酒店营收审计流程、收银系统及财务软件操作，精通现金、银行结算业务及法规。Familiar with hotel revenue audit processes, POS systems, and financial software operations. Proficient in cash and bank settlement operations and relevant regulations. 具备高度的责任心、诚信品德与风险意识，工作细致严谨，能确保资金安全。High sense of responsibility, integrity, and risk awareness. Meticulous and rigorous work attitude with the ability to ensure fund security. 具备优秀的数字敏感度、沟通协调能力与团队合作精神，能承受一定工作压力。Strong numerical acumen, communication and coordination skills, and team spirit. Ability to work under pressure. 具备良好的学习能力与服务意识，能积极配合财务部及其他运营部门的工作。Good learning ability and service orientation, capable of cooperating effectively with the Finance Department and other operational departments.

【岗位职责】 1、与其他部门紧密合作，积极主动地沟通VIPs及其特殊需求，团队需要，离店和随时发现客人的需求。 Positively collaborates and communicates proactively with other departments regarding VIPs, special requests, group needs, check outs and other guest needs that might arise. 2、 打印和熟悉VIPs到达情况后，准备欢迎礼物，引领VIPs进房间，同时在房间内为其办理入住。Prints and reviews the VIP arrival list daily and assists in preparing and distributing welcome amenities, and escorts VIPs to their rooms and check them in. 3、对客人的各种需求和要求作出个性化回应，同时加注个人的推荐和个性化的服务来达到客人的高满意度。Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. 4、全面掌握酒店的现行项目，推广，设施和服务方面的信息，并以MGM酒店大使的身份给客人推荐。Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to the MGM grand. 5、跟当地活动，餐厅，大事件很和旅游景点建立良好关系，更好地为客人提供新的现行的信息，同时提供方向指南。Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests. 6、为客人做预定，并建立和帮助沟通他们的行程表。Make reservations for guests and create and communicate their itineraries. 7、 作为酒店的大使，提供考虑周到、个性化的服务来达到并超越客人的期许，让他们快乐而知返。Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest’s expectations and ensures their return business. 8、 协助大堂礼宾员及前台完成当日工作职责。Assists in completing the duties of the Lobby Concierge and front desk. 9、必要时为酒店其他部门提供帮助。 Assists the hotel in providing lateral service to departments in need. 10、在指定的公共区域内尽职尽责完成工作。 Performing ownership duties of public areas as assigned. 11、 所有工作分配都要服从宾客体验经理的安排。All other assignments as delegated by the Guest Experience Manager. 【岗位要求】 1、好的沟通技巧。Good communication skills. 2、有组织，可以从事多项任务，注重细节有善于解决问题的技能。Organized, can multi-task, good problem solving skills and detail-oriented. 3、流利的英语说、写能力。 English Fluent in both writing and speaking. 4、应具备在相当规模酒店1年的相关工作经验。1 year in a similar size hotel.

【岗位职责Job Responsibilities】 1、全面统筹房务部（前厅部、客房部、康乐部）整体运营管理，确保服务品质、运营效率与经营指标达成。Oversee the overall operation and management of the Rooms Division, including Front Office, Housekeeping and Recreation Department, ensuring the achievement of service quality, operational efficiency and business objectives. 2、制定并落地部门发展战略，确保品牌服务标准、服务理念与品牌核心价值高度统一。Develop and implement departmental development strategies, ensuring brand service standards, service philosophy and core brand values are highly aligned. 3、编制并执行房务部年度预算、经营计划、服务标准与操作规范，监控预算执行与成本管控。Formulate and execute the annual budget, business plan, service standards and operating procedures of the Rooms Division, monitor budget implementation and cost control. 4、督导服务质量与对客体验，持续提升宾客满意度，确保各项指标符合酒店品牌标准。Supervise service quality and guest experience, continuously improve guest satisfaction, and ensure all indicators meet hotel brand standards. 5、优化运营流程、服务动线与管理体系，提升运营效率，合理控制人力及运营成本。Optimize operational processes, service flow and management systems to enhance efficiency and effectively control labor and operational costs. 6、负责部门人才梯队建设，包括人员招聘、培训发展、绩效考核、激励机制与团队文化建设。Be responsible for the establishment of the departmental talent pipeline, including recruitment, training and development, performance management, incentive mechanism and team culture building. 7、妥善处理重大客诉及各类突发事件，维护酒店声誉与宾客体验。Properly handle major guest complaints and emergencies to maintain hotel reputation and guest experience. 8、加强与餐饮、销售、工程、安保等各部门协同合作，保障酒店整体运营高效顺畅。Strengthen coordination and cooperation with F&B, Sales, Engineering, Security and other departments to ensure efficient overall hotel operations. 9、完成上级领导交办的其他工作任务。Complete other tasks assigned by senior management. 【岗位要求Job Requirements】 1、奢华酒店品牌同等工作经历，或高潜力副职人选。Relevant working experience in a luxury hotel brand, or high-potential Deputy candidates. 2、有丰富的度假酒店工作经验，在应对繁忙时期的运营状况时能够突显职业素养。Extensive experience in resort hotels, with strong professionalism in managing peak operational periods. 3、关注品牌特色项目并服务于客户群体，在客评方面取得过卓著的成效。Focus on brand signature experiences and guest services, with a proven track record of outstanding guest review scores. 4、擅于把控部门的利润率，在季节性服务周期中能够很好地调配人手，发展及培养人才，稳定团队。Strong ability to manage departmental profitability, effectively deploy manpower during seasonal cycles, develop and retain talents, and maintain a stable team. 5、具备优秀的沟通协调、对客服务与危机处理能力，拥有较强的创新思维、服务意识与丰富的房务全面管理经验。Outstanding communication, guest service and crisis management skills, with strong innovative thinking, service awareness and comprehensive Rooms Division management experience.

岗位职责： 1.负责厨房的日常工作，保证出品质量符合酒店标准； Responsible for the daily work of the kitchen, guarantee product quality in accordance with hotel standards; 2. 组织和督导各种热厨食品加工达到高效率，保证食品质量；Organization and supervision of various hot kitchen food processing activities to achieve high efficiency and ensure the quality of food; 3. 检查厨房出品的加工制作方法、成品质量及装饰符合厨师长要求；Check that the hot kitchen product processing method, the quality of finished product, and decoration of conform to the requirements of the chef; 4. 制作或指导制作一些零点菜单，对一些员工进行具体业务指导，保证员工的整体素质；Make or assist to make some a-la-carte menus for some specific business staff and ensure the whole quality of employees; 5. 检查库存及原料的使用情况，材料不足时，要及时采购；Check the inventory and the usage of raw material, material shortage, to purchase in a timely manner; 6.检查设备情况，保证正常运作，防止事故发生；Check the equipment, proper operation, prevent accidents; 7. 检查厨房操作间的卫生和员工的卫生；Check that the hot kitchen operations according to health and safety rules; 8.保证厨房设备和用具正确操作； Ensure that kitchen equipment and utensils are handled and used properly; 9. 确保落实酒店的成本控制政策和程序；Ensure that hotel cost control policies and procedures are followed; 10. 了解热厨菜品的制作方法，并且能熟练的完成；Understand the method of making the hot kitchen dishes and be able to prepare them; 11. 严格遵循食品安全规定和要求；Strictly follow food safety regulations and requirements; 12. 完成上级交代的其他事务。Other tasks as required. 任职要求： 1. 有能力进行人员管理；Ability to handle personnel essential; 2. 懂得成本控制；Cost oriented; 3. 良好的组织能力；Good organization skills; 4. 中专学历；Vocational School background; 5. 3年星级酒店工作经验。3 years experience in a hotel of international standards.

在当班期间负责监督管事部的运营和清洁工作，确保餐饮物资达到卫生标准；遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 岗位职责 1.在经理缺席时负责主持交班会，确保了解酒店的各项活动和运营要求； In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known; 2. 在当班期间管理厨房设备使用前的准备工作；During the shift, oversees the preparation of kitchen equipment for use; 3. 负责接收和存储厨房物品的管理工作；Supervises the receiving and storage of kitchen goods; 4. 监督厨房设备的清洁和存放；Supervises the cleaning and storage of kitchen equipment; 5. 监督厨房的清洁工作；Supervises the cleaning of the premises; 6.参与监督清洁厨房和设备的工作； Engages in and supervises the cleaning of kitchen and equipment; 7. 保持良好的个人卫生并在小组中执行卫生标准；Maintains high levels of personal hygiene for self and enforces hygiene standards for team; 8. 监督管事部的各项职责，使部门成本控制在合理范围内；Supervises all functions of the Stewarding operation to achieve the optimum departmental costs; 9. 与员工和酒店其它部门建立并保持积极的工作关系；Establishes and maintains effective employee and inter-departmental working relationships; 10. 协助确定库存的最多和最少量，控制所有材料和设备的标准存货量；Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment; 11.与会计部门员工一起監督盘点库存； Supervises the counting of inventories in coordination with employees of the accounting division; 12.联系工程部员工安排预防性的维护维修。 Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs. 岗位要求 1.食品服务许可或当地政府规定的有效的卫生或健康上岗证； Food service permit or valid health/food handler card as required by local government agency; 2. 具有解决问题，推理，号召，组织和培训能力；Problem solving, reasoning, motivating, organizational and training abilities; 3. 1年相关经验或与此相当的教育和相关工作经验结合的背景。1 years related experience or an equivalent combination of education and experience.

岗位职责： 1. 每天检查菜品材料预备是否充分；Daily check that food preparation is sufficient; 2. 服从上级的安排，制作菜单需要的所有菜品；Obey the arrangement of the superior, organize all the food they need to make their menu; 3. 检查工作柜、工作冰箱，防止储存的食品霉变；Check work cabinet, refrigerator, prevent mildew stored food; 4. 安全使用，保养本岗位的各种设施设备，并保证其安全使用；The safe use and maintenance of various facilities of the post and ensure there safe use; 5. 严格按照操作规范进行工作，并且监督其他人；Adhere strictly to the working practice and supervise others; 6. 严格按照酒店的标准制作菜品；Adhere strictly to the standards of the hotel dishes; 7. 熟悉本部门的专业知识标准和卫生规定；Be familiar with professional knowledge of the department's standards and the hygiene rules; 8. 做好厨房清洁卫生，整齐整洁，清净卫生；Do a good job in the kitchen sanitation, keeping it neat and tidy; 9. 将剩余的食品合理储存，并将加工好的原料放入冰箱；Proper storage of food and keep processed raw materials in the fridge; 10. 能按质按量完成上级交代的其他工作。Ensure adequate order quantity and other work as required. 任职要求： 1. 好的沟通技巧；Good communication skills; 2. 高中及中专学历；Technical secondary school and high school; 3. 1年酒店的工作经验。1 years’ experience in a hotel.

【岗位职责】 1. Guest satisfaction 客人满意  Ensures forwarding and receiving of all informationpertaining to the department in order to maintain set standards and achieve guest satisfaction. 确保接收与跟进有关本部门的一切信息，以便维持设立的标准和获得客人的满意。  Receives, records, and transmits guest requests accurately. 准确地接收、记录及传达客人的要求。  Makes suggestion to the Executive Housekeeper on the improvement of guest service. 向行政管家提出改进对客服务的建议。  Maintain current Hotel information to be able to provide information to guests. 了解酒店的信息以便为客人提供信息服务。 2. Administration 行政工作  Attends meetings and training sessions as required. 根据要求参加会议和培训课程。  Adheres to Housekeeping standards and procedures and enforces same. 与客房部的标准和程序保持一致。  Implements department procedures and policies as needed. 根据需要贯彻执行部门的程序和政策。 3. Operation 部门运作  Responsible for entering accurate room status into computer daily and investigate discrepancies. 负责将正确的房态输入电脑并分析房态差异。  Understands the hotel’s facilities, products and services. 了解酒店的设施设备、产品及服务。  Implements department procedures and policies as needed. 根据需要贯彻执行部门的程序和政策。  To responsible for manage room key . 负责管理客房钥匙。  Submitting same to Duty Manager noting any discrepancies and file copy. 向值班经理递交房态差异表并复印存放。 4. Communication 沟通与交流  Keep open communication with Housekeeping colleagues. 与客房部同事保持畅通的沟通。 5. Safety & Hygiene 安全与卫生  Maintains working area and equipment in a proper state of cleanliness and repair. 对工作区域进行维护，并保证设备处于洁及维护的良好状况。  Keep the work area and material clean and tidy. 保持个人工作区域和材料的干净和整洁。  Performs other duties as maybe assigned by Executive Housekeeper from time to time. 完成行政管家交办的其他工作。 【岗位要求】 1. Neat and pleasant appearance. 仪表整洁 2. Articulate. 表达力强 3. Good Health. 身体健康 4. Simple English speaking. 简单的英语口语 5. High School. 高中 6. 1 year as Room Attendant in a similar size hotel. 7. 应具备在相当规模饭店1年客房服务员的经验 8. Self-starter. 主动 9. Team-builder. 团队精神 10. Goals oriented. 目标明确 11. Tactful and sensitive to employee needs. 能体察员工需要 12. Positive role model. 以身作则 13. Computer knowledge. 计算机知识 14. Ability to work long hours. 能适应长时间工作

【岗位职责】 1、审计每日收入数据，支持报告和凭证、确保每日及每月收入和付款及时调节、确保所有收入被记录和报告、确保所有礼券或免费券根据政策得到控制、审查所有宴请账单及高职用餐，以确保所有被授权和签署并有合理的解释、检查免费房被合理批准、审计电话自动挂账报告以确保所有电话收入已被挂账、审计宽带链接报告以确保所有因特网收入被挂账、确保相关前台人员和零售点报告被打印，审计并按日期存档、核对挂入每日报告中的交易，包括但不限于信用卡，城市分类帐，员工折扣，支出，折扣及减免，杂费，作废，停车场收入及房间安全钥匙、准备折扣和减免汇总表及减免凭证、在电子信用卡机和销售点系统之间每日调节信用卡收入、协助准备准备每日收入报告给财务总监、确保所有特许/租赁收入被调节，并被正确记录、审计每日总出纳员的报告、检查房价差异报告以确保所有价格变动，升级等被合理批准、检查并确保每天两次打印房间差异报告，任何不合理差异需及时报告、在相关报告中记录收银员现金多余/不足，并同零售点经理或前台经理跟进相关事宜、与相关部门跟进一切差异，未完成的工作或丢失的信息、确保所有支出凭证拥有合理批准，签名和支持、与营收/预订团队跟进，以确保任何放弃预订的项目被查阅并收费、审计每日餐饮报告并核对在总出纳员报告中出纳员的交款额、确保所有餐厅和酒吧的账单被正确记账、确保所有宴会收入被记入、在电脑系统出现故障全面熟悉酒店手工操作紧急计划，以确保所有手工处理程序遵照执行。 2、维护足够的文档、进行每月备用金的盘点、进行前台保险箱的审计、及时并有效地处理所有要求和询问、收入审计主管分配的其他工作、灵活的工作时间,特别是在月末、执行一切额外的工作,以确保酒店职能顺利运作. 【岗位要求】 1、始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求、承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响、自我激励和承诺,主动承担所有工作并抓住机会学习新的技能或知识,从而提高个人业绩。 2、对改变的要求能够灵活,快速并积极响应,包括要求的任何任务、通过展示对同事的合作和支持,以团队目标为追求,保持以团队为重点、提供意见和建议,以提高酒店的运营/环境程序。 3、积极推销酒店的服务和设施给客人和酒店的供应商。 4、执行所有义务和责任以确保工作中自身和他人安全。 5、通过积极的态度提供礼貌和无障碍服务给客人和下属员工,始终保持愉快的工作环境

作为酒店岭南文化体验的核心载体，文化大使需以深厚的岭南文化底蕴、亲和幽默的个人魅力，为宾客提供沉浸式文化服务。通过茶山导览、传统活动互动、生活美学分享等形式，传递岭南园林的雅致哲学与湖畔生活的闲适情趣，打造“可体验的岭南府邸”品牌形象，在日常工作中能协助礼宾部经理处理客人日常的咨询问答和相关的帮助。 岗位职责： 1. 确保遵循品牌承诺并始终提供优异的对客服务。 2. 熟悉掌握酒店的产品知识、服务标准及酒店政策。 3. 主动迎接与送别宾客，建立个性化沟通，记录宾客偏好（如VIP、房型、饮食禁忌、特殊需求等）。 4. 保持与顾客和同事之间良好的合作关系。 5. 以协助和灵活的态度与其他前厅部同事密切合作，关注酒店的整体成功和客人的满意度。 6. 确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。 7. 确保将所有客人意见转达给礼宾部经理，以便继续跟进。 8. 始终确保迅速、准确和高效的电话和留言服务。 9. 确保全部的顾客留言，信件和包裹的正确迅速地分类及分发。 10. 确保店内店外特殊会议和促销活动的信息准确。 11. 确保熟知酒店、餐厅及其他旅游信息。 12.确保保持高标准的个人形象和仪容仪表。 13. 为客人提供“开门迎福”仪式（结合广府吉祥话与传统叩门礼）。 14. 身着改良岭南服饰（如香云纱元素工装），在公共区域与宾客自然互动，主动分享建筑细节中的文化典故。 15. 分享岭南雀鸟文化及饲养技巧。 16. 带领宾客探访茶山，讲解茶文化历史，参与采茶、制茶体验环节。 17.针对家庭客群设计亲子互动游戏，如醒狮头彩绘、咸水歌教唱等。 18. 配合拍摄文化短视频（如“文化大使的一天”系列），展现酒店特色。 19. 收集宾客文化体验反馈，优化活动内容。 20.完成上级安排的其他工作。  任职要求： 1. 良好的沟通技巧。 2.  有组织，可以从事多项任务，注重细节有善于解决问题的技能。 3.大专或大学。 4.熟悉广府民俗、岭南园林美学、传统养生文化，能即兴吟诵粤语童谣或西关谚语者优先。 5. 外向开朗，具备“老广式”幽默感（如善用生活化比喻化解尴尬），感染力强。 6. 掌握基础太极/八段锦动作，能教学入门级课程。 7. 了解茶艺流程或鸟类养护知识。 8. 普通话/粤语双语流畅，英语基础沟通能力。

【岗位职责】 1、全面负责西餐厅日常运营管理工作，包括餐前准备、餐中服务及餐后收尾工作 2、制定并执行西餐厅服务标准与流程，确保服务质量符合品牌要求 3、负责西餐厅员工排班、培训及绩效考核，提升团队专业水平 4、监督食品出品质量，定期检查餐具摆放及餐厅卫生状况 5、处理客人投诉及突发事件，维护酒店声誉 6、控制餐厅运营成本，管理物料申领及库存 【岗位要求】 1、具备西餐厅服务或管理工作经验，熟悉西餐服务流程 2、掌握基础的西餐礼仪及酒水知识 3、具备良好的团队管理能力和沟通协调能力 4、能适应早晚班及节假日工作安排 5、工作细致认真，具备较强的服务意识和应变能力

【岗位职责】 1、掌握楼层服务员布巾需求数量。       2、按照楼层需求数量，进行布巾补充的准备。 3、按照楼层布巾需求数量，将布巾整齐地补充到楼层服务间布巾架。 4、将楼层使用过的浴袍，和服，拖鞋收集起来，带到洗衣房。 5、帮助布巾室的员工分拣破损布巾。 6、服从和完成上级交给的任务。 【岗位要求】 1、能够承担重体力劳动工作。 天津海河悦榕庄酒店是公正的雇主。凡符合条件的应聘者，不论种族、肤色、性别、宗教信仰、年龄及国籍均会被考虑。

1、负责酒店员工食堂大锅菜出品； 2、负责处理厨房的运作及行政事务； 3、执行饭堂主管下达的各项工作任务和工作指示； 4、对厨房的出品、质量和食品成本承担重要的责任； 任职资格： 1、身体健康、精力充沛，二年以上食堂厨师工作经验； 2、具有强烈的责任心，拥有较高的烹饪技术，熟悉厨房设备的操作使用。

岗位职责 负责健身房、游泳、KTV等娱乐设施日常运营、设备检查及安全巡查，保障正常安全使用。 策划、执行会所娱乐活动，贴合会员需求及高端氛围。 提供健身房、游泳、KTV等娱乐设施使用指导、解答咨询，收集反馈优化服务。 排查安全隐患，协助处理突发安全事宜，做好相关物资管理。 服从上级安排，配合各部门支援，优化服务流程。 任职资格 学历专业：大专以上学历，酒店管理、旅游管理专业优先； 年龄形象：20-35岁，形象佳、身体健康，无不良嗜好，女士160cm以上，男士172cm以上； 经验：1-2年高端场所娱乐、健身相关经验，熟悉健身、游泳设施运营； 职业素养：责任心、执行力强，职业素养良好，注重细节，严格遵守公司规章制度；  必备技能：具备基础活动策划执行能力，持有救生员、健身相关证书者优先； 其他：具备基础活动策划执行能力，持有救生员、健身相关证书者优先，可灵活主动支援相关岗位； 热爱海洋生活方式，认同游艇会文化，热爱运动娱乐行业。

· Provide the master and implement relevant policies and laws and regulations  · 掌握和执行国家有关方针、 政策和法律法规； · Fully responsible for the hotel's financial management, including accounting, cost control, budget preparation, and execution supervision; · 全面负责酒店财务管理工作，包括会计核算、成本核算及控制、预算编制及执行监督等    · Review daily financial revenues and expenditures to ensure the accuracy and compliance of accounting processes, and complete the preparation and submission of financial statements on time; · 审核日常财务收支，确保账务处理的准确性和合规性，按时完成财务报表的编制与报送； Responsible for tax filing, tax planning, and communication with tax authorities to ensure tax compliance; · 负责税务申报、税务筹划及与税务机关的沟通协调，确保税务合规 · Establish and improve financial management systems and internal control processes to prevent financial risks; 建立健全财务管理制度及内部控制流程，防范财务风险； · Controls all balance sheet accounts by preparation of monthly account reconciliations and actionsaccordingly · 通过编制月度对帐单并进行相应的帐目调整，控制资产负债表的所有科目 · Prepare month end journals · 编制月末各类帐目 · Prepare balance sheet record and identify and reconcile all items there in · 编制资产负债表，并进行必要的对帐工作

1. Focus on constant improvement of training Manuals and SOP’s. 具有持续性的人员培训和标准与程序的提高和改善。 2. Can be utilize during inventories. 可以被要求进行盘存工作。 3.Preparation menus as per request, in timely fashion. 及时的按要求准备菜单。 4. Purchase and control of produce. 采购和控制产品。 5.Monitor food quality and quantity to ensure the most economical usage of ingredients. 监控食品的质量和数量确保节约原材料。 6. Monitors the overall food operation and ensures that food items are being prepared in atimely and correct manner. 监控整个食品操作并确保食品按时和正确地操作。 7. Controls、monitors and is responsible for the optimum food cost to yield the maximum amount of outlet profit and maximum guest satisfaction. 控制、监控和负责获得的成本控制以获得各部分的收益和客人满意度。

·Participate in the formulation and implementation of housekeeping policies and regulations. Update the workflow indaily work, improve the work efficiency of the department. 参与制定并执行客房部的相关政策及规定，在日常工作中保持工作流的持续更新，提高部门的工作效率。 ·Draw up the annual budget of the department and ensure the department operating expenses are controlled within the budget. 制定部门的年度预算，并确保部门的经营费用控制在预算之内。 ·Organize and formulate department work procedure and work evaluation. 组织编制部门工作程序及工作考评。 · Supervise staff to comply with the rules and regulations, leads by example to work strictly in accordance with the specified operating procedures and service standards. 督导客房部的员工遵守规章制度，同时以身作则，严格按规定的操作流程和服务标准工作。 ·Supervise the cleaning and maintenance of guest facilities, public areas and back office (per the property’s actual situation)and be responsible for the work outcomes. 监督住客设施、公共区域及后勤区域(根据物业实际情况)的清洁和维护，并对工作结果负责。 · Coordinate with the Sales Department, guarantee the best occupancy rate, ensure that apartments and equipments are clean. Strictly control the number of maintenance rooms and urge the timeliness of maintenance. 配合销售部门，保证客房出租率和客房设备设施清洁方面的完好,严格控制维修房的数量和督促维修时效性。 Required Skills    技能要求 ·Familiar with relative professional knowledge, housekeeping management, service procedure and quality standards. 熟悉并掌握客房部专业知识、客房管理、服务流程和质量标准。 ·Sense of initiative, ability to obey, team spirit, enthusiasm of serviced Apartment /hotel. 具有主动性和服从精神，有良好的团队精神，并热忠于服务公寓/酒店的服务事业。 ·Strong ability to organize and coordinate, flexibility,ability to execute, good language expression capability, and information management skills. 具有组织协调能力、应变能力、执行能力，以及良好的文字表达能力和信息管理能力。 ·Strict compliance with procedure, good communication skills, ability to solve problems and deal with emergencies. 严格按照程序做事且具有良好的沟通能力，能解决问题，处理突发事件的能力。

• Responsible for market development to increase and retain customers. 负责市场开发，增加并保留客源。  • Establish and maintain good customer relationships to increase sales revenue. 建立并维护良好的客户关系以增加销售额。 • Complete the entire sales process, including sales tracking, scene investigation, price negotiations, contract preparation and signing. 完成全程的销售流程，包括销售跟踪，现场勘查，价格谈判，合约准备与签订。 • Serve customers, understand their needs and try to satisfy their requirements. 服务客户，了解需求并尽量满足客户的要求。  • Create and participate in various sales events to enhance customer relationships. 设计并参与各项销售活动来增强客户的关系。 • Prepare and analyze sales reports. 准备，分析销售报表。按时完成公司要求的销售相关系统的更新。 Experience 经验  • More than 3 years hotel / service apartment sales experience，with strong sales management capabilities . 3年以上酒店 / 服务公寓销售工作经验，具有较强销售管理能力。

1. To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues. 通过和管理层建立良好的工作关系来支持酒店的管理战略。 2.Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service). 积极参与酒店内的管理核心项目。（固定资产，装修改造，培训和对客服务） 3. Actively support the CD by ensuring that Front Desk members are fully trained and committed to upselling. 确保前厅部的员工接受规范的促销培训并致力于更好的推销产品，以此来积极支持商务发展部的工作。 4.Ensure that costs are controlled in a detailed and structured manner. Analyze costs on a monthly basis and prepare action plans (Cost per occupied room, food cost; beverage costs; payroll including overtime; other expenses; other outsource labor or services). 具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。 5.To jointly develop and maintain the closest possible understanding of revenue  from the CD to ensure the greatest level of alignment between revenue and cost. 共同开发维护和关注来自商务发展的收入，以确保收入与成本之间的高水平。 6.To manage all the direct reports  in a professional and motivating fashion. 用专业的和激励的方法管理直接管理范围内的团队。（如：厨师，管家，总工程师） 7.Conduct regular Operations meetings including all direct reports. 组织定期的营运会议包含直接管理范围内的分部门。 8.Ensure a fully trained team of departmental trainers is in place with departmental training action plans, rolling 3 month training plan . 确保在各部门里有一位接受过部门培训员培训的员工，为部门制定培训计划，推出季度培训计划。 9.Ensure all team members are fully trained in job skills and customer service based on departmental service standards and records are maintained. 确保每位员工根据部门服务标准接受系统的工作技能培训和对客服务标准，记录要保留。 10.Ensures that work schedules/rosters are written according to hotel needs and compliance to labour laws. 确保排班表是根据酒店的需求制定的并遵循了劳动法。 11. Front office background  prefered  前厅工作经验背景优先

OTA Channel Optimization & Review Management
Maintain and optimize policies across major OTA channels, evaluate, analyze, and monitor performance to achieve hotel occupancy and revenue growth targets. Develop and promote tailored products aligned with key seasonal/event-driven opportunities. Oversee online review management to enhance brand reputation and customer satisfaction. ·对各大OTA渠道政策维护及优化，效果评估、分析、监测以达到酒店产量提升目标，结合重要节点进行产品策划与推广，负责线上评论维护。 Based on the annual brand strategy, develop annual, quarterly, and monthly marketing plans for stores, including but not limited to offline key brand initiatives and online communication campaigns, and prepare corresponding budget allocations accordingly. Effectively drive plan execution and take full responsibility for outcomes and data performance. ·结合品牌年度策略，拟定门店年/季/月度营销规划，包括但不限于线下重点品牌行动、线上传播规划等，并结合计划进行相关预算编制；有效推进规划执行，对结果与数据负责。 Leveraging local culture and brand identity, actively seeking and promoting collaborative initiatives between stores and cross-category brands to deepen their unique character and experiential differentiation. ·结合在地文化与品牌特质，积极寻求并推动门店与跨界品牌的联动合作，进一步强化其独特调性与沉浸式体验。 Deeply understand the brand's tone and unique characteristics, and work closely with the headquarters brand team to manage social media operations at the city and store levels (e.g., Xiaohongshu, WeChat groups, short video platforms, Dianping, etc.). This includes content planning and creation, account maintenance, fan engagement, and maintaining an active presence across all platforms. ·深度理解品牌调性与特色，与总部品牌部紧密合作，负责城市和酒店层级的社交媒体矩阵（如小红书、社群、短视频、大众点评等）运营工作，包括内容企划与创作、账号更新维护、粉丝互动等，持续保持平台活跃度。 Assist the brand headquarters in building strong media relations, monitor public sentiment in a timely manner, establish a prompt reporting mechanism with the headquarters, and maintain brand and store reputation. ·协助品牌总部发展良好的媒体关系，及时关注舆情，与总部形成及时汇报机制，保证品牌与门店美誉度。 Design and produce hotel and marketing collaterals, gifts, etc. per brand standards; gradually build store brand asset libraries (including but not limited to photos, videos, 360° space displays, service process demos, etc.) and ensure copyright compliance. ·根据品牌标准，设计制作酒店和市场推广相关的宣传物料、礼品等；逐步建立酒店品牌素材库，包括但不限于照片、视频、360°空间展示、服务流程演示等多元素材，对版权合规性负责。