Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department 完成食品消耗量报告，并为餐饮管理和财务部复印各种文件。 Keys revenue journal and distributes to Outlet Mangers and management 编制收入报告，然后分发给餐厅经理和管理层。 Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure cancelled dockets are recorded accordingly 管理餐厅使用的收据，确保收据号的连贯性，登记收据，取消的收据均记录在案。 Controls all food and beverage sales by: 通过以下手段控制餐饮销售： Correct recording of guest checks on a timely basis 及时正確记录客人的支票 Performs spot checks on outlet checks used 对餐厅的支票应进行定点抽查 Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager 所有空头支票，更正和未结算的支票由餐厅的领班或经理审批 Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded 监督自助餐的管理，特别是對现金结算的账单应防止重复使用，确保营业收入的记录。 Ensure banquet controls are being adhered to 确保执行有效的宴会管理 Reconciles total outlet sales to total charges 核对餐厅总销售额与总收入是否相符 Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges.  All rebate credits must be in accordance with Finance Policy.  The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily 确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣，杂费及垫付款项应备有总结清单，每天提交给财务经理和总经理审批 Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place 对所有涉及优惠券，证书和凭单的活动均应妥善管理，施行安全措施。 Audits daily collection of the General Cashiers Summary against the bank in slip 审核每日总出纳的汇总表与存款单是否一致。 Audits and reconciles advance payments and ensures payments have been applied 审查核对预付款项，确保付款到位。 Works with General Cashier to check all float totals regularly and keeps control on registers in outlets 与总出纳一起定期检查备用金总额，并保存各餐厅收款机记录。 Reconciles revenues on a daily basis via back up page 核對每日收入是否与备份相符。 Performs various special projects as requested and assigned by management 按管理层要求和安排执行各种特殊项目。

Prepares and cooks food according to standard procedures, recipe cards, photographs and given instructions. Assists the Director of Chinese Operation in training associates. ·          根据工作标准、备料单、照片及上级指示准备食物，协助总厨兼营运总监培训员工。 Participates in product development and in controlling the smooth operation of the kitchen. Prepares and cooks food in all areas of the kitchen as and when directed. ·          参与提供食品发展，保证厨房运作的顺利进行。当接到指示时厨房的所有区域都要进入工作状态。 Participates in the control of associates. Participates in associate’s development. ·          协助管理员工，为员工发展提供帮助。 Participates in the control of food quality, food taste, food presentation, and food requisition. ·          参与食物的质量控制，提高产品的菜色和味道。

·         Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction ·         确保接听和转达所有与部门相关的信息，确保既定标准并取得客户的满意。 ·         Responsible for entering accurate room status into computer daily and investigate discrepancies ·         负责每天将客房情况准确的输入电脑并调查各种异常情况。 ·         Maintains and update administrative data ·         维护和更新行政数据。 ·         Monitors lost property ·         监管失物相关事宜。 ·         Monitors Housekeeping Store Room, carry out monthly inventory. ·         管理客房仓库，执行月度盘点。 ·         Maintains working area and equipment in a proper state of cleanliness and repair ·         确保工作区域和设备得到良好的清洁和修缮。 ·         Report guest complaints to Executive Housekeeper or delegate immediately ·         及时向行政管家或其代理人汇报客人的投诉情况。 ·         Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards ·         遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生规范。 ·         Is multi-skilled as a Room Attendant as well as other areas of Housekeeping ·         成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。 ·         Adheres to Housekeeping standards and procedures and enforces same ·         遵守并执行客房部的规范和工作程序。 ·         Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front Office and Engineering ·         与客房部员工以及其它关联部门，特别是前厅部和工程部保持良好的关系。

·        Assist all the outlets manageradministrative functions ·        协助所有出口经理管事行政事务 ·        Ensure the HRdepartment administration as a whole function. ·        确定部门的事务功能 ·        Check on the HRdepartment administration under control ·        在控制下检查人力资源部的行政功能 ·        Give the necessary informationto all managers to follow up the HRM ·        在人力资源经理的指导下提供所需的信息给各出口经理 ·        Arrange all the necessary dailyoperation requirement to meet with the DFB deadline ·        安排每日必需的事务 ·        Ensure the HR Officetidy and cleanliness ·        确保人力资源部办公室干净与整洁 ·        Assists to upkeep the accurateand correct record of the department’ files and information in hard copy and incomputer system ·        协助保存人力资源部的文件文档，以硬件和软件的形式保存 ·        Checks the correctness of theinformation on the forms and requisitions before forwarded to HRM forsignature ·        事先检查需送去给人力资源经理签字的文件 ·        Takes minutes for departmentalmeetings, and other meeting, which required so. ·        完成日常会议记录和其他会议记录 ·        Assists to organize staffmeeting when situation requires so. ·        协助组织员工会议 ·        Provides relevant informationto identify employees’ needs ·        提供员工所需的相关信息 ·        Assists to communicate withinternal and external relationship ·        协调内部与外部的工作关系 ·        Assists to trace the annualemployee appraisal for journal employee ·        协助年度员工评估 ·        Maintains effective internalcommunication with Department Heads, supervisors and all employees ·        维持好与部门经理，主管及员工的沟通 ·        Provides correct and accurateinformation to employee as required ·        提供正确的信息给员工 ·        Assistant the HRM tofollow up all the necessary issue in regard to promotion ·        协助人力资源经理跟进必需的事件 ·        Handle or disturb the concernedincoming and out-going mail, fax, call and email ·        处理收发邮件、传真、电话和电子邮件 ·        Raises the purchaserequisitions for office supplies. ·        为办公室所需物品下采购单 ·        Asst. and handles daily workrelating to DFB’s schedule and daily planning. ·        协助处理总监每日的事务和安排的工作时间表 ·        Take massage and screen thetelephone to DFB ·        留言和审查总监的来电 ·        Set up and maintain asystematic filling system ·        建立和维持有系统的文件管理 ·        Collates, binds and disturbreports. ·        处理和校对报告 ·        Drafts and types letters, memosand faxes. ·        草稿、信、备忘录和传真 ·        Updates and submits variousreports as necessary ·        更新和提交所需报告 ·        Check the daily submit ion andremind the concerned to deliver in time or dateline ·        检查每日的事务，提醒工作完成及时 ·        Check and remind the concernedemployee to attend the training or meeting ·        检查和提醒员工按时参加会议和培训 ·        Asst. in service or event whenis necessary. ·        如有必需，协助服务和宴会

Prepare all administration documents requiredby the Banqueting sales and service team 准备宴会销售和服务队伍需要的所有文件。 Attend to telephone, fax, email enquiries in atimely manner 及时回复电话，传真和电子邮件的询问。 Maintain a correspondence data base (manual andelectronic) 维护通信录 (人工输入或电子的)。 Co-ordinate all familiarizations and siteinspections as required 按要求协调场地视查等工作。 Sell the hotel facilities and services withemphasis on the banqueting facilities 销售酒店的设施与服务，重点是销售宴会设施。 Meet with clients and attend to the details oftheir events (including weddings; business meetings, small conferences;internal meetings and external meetings, etc) 会见客户并注意客户的活动中的具体细节 (包括婚礼，商务会议，小型会议，内部和外部会议等)。 Prepare Banquet Event Orders (BEO) 准备宴会工作单(BEO) Liaise with interfacing departments to provideexceptional service for guests: 与酒店的其它部门配合为客人提供卓越的服务。 Executive Chef and Food and Beverage Managerfor menu and floor plan lay out within budgets 与总厨和餐饮经理協商在预算内提供菜单和场地设计的事宜。 Reservations Manager for space allocation ofrooms 联系预订经理有关会议室场地分配的事宜。 Attend sales meetings and service briefings 参加销售会议和服务说明。 Provide input for hotel web design relating toBanqueting 为和宴会相关的酒店网站设计提供建议。 Assist with direct mail campaigns 协助直邮销售工作。 Maintenance and management of booking data base 维护和管理预订数据库。 Assist with promotions and familiarizationswhere requested 必要时协助宣传促销活动。 Organize Trade shows, functions and exhibitionswhere applicable and advised by Superiors 按照上级领导的建议组织安排贸易展，活动和各种展览。 Assist with tender submissions 协助投标工作。 Work with other ICHG properties and assistsuperiors including regional sales personnel to sell their properties 与洲际酒店集团的其它酒店通力合作，协助上级领导，包括協助地区的销售人员推销酒店。 Liaison with advertising agency whereapplicable 需要时与广告公司进行联系。 Stock control of collateral 市场宣传品存货的控制工作。 Maintain and update promotional flyers 管理和更新市场宣传册。 Maintain stock of printed material 管理印刷材料的库存。 Assist with the preparation of new products andservices 协助新产品和服务的准备工作。

·         Prepare all administration documents required by the Hotel sales team ·         按酒店销售团队的要求准备各种行政文件。 ·         Attend to telephone, fax, email enquiries in a timely manner ·         及时答复通过电话、传真和电子邮件进行的问询。 ·         Co-ordinate all familiarizations and site inspections as required ·         按要求协调所有宣传活动和现场考察事宜。 ·         Attend to all sales department mail and maintain a correspondence data base ·         处理所有销售部的邮件并维护通信数据库。 ·         Assist with promotions and familiarizations where requested ·         按要求协助促销和宣传活动。 ·         Organize Trade shows, functions and exhibitions where applicable and advised by Superiors ·         可视情况在上级的建议下组织商展、活动和展览。 ·         Assist with compilation of annual budgets, business plan and regular action plans ·         协助编订年度预算、业务计划和日常工作计划。 ·         Work with other IHG properties and assist superiors including regional sales personnel to sell their properties ·         与洲际酒店集团的其它酒店合作，并对上级提供协助，包括对地区销售人员的销售工作提供协助。 ·         Co-ordinate and maintain supply of corporate gifts and promotional items ·         协调并保持企业礼品和促销用品的供应。 ·         Assist with the preparation of new products and services ·         协助对新产品和新服务的准备工作。 ·         Assist with the planning and development of promotional strategies and marketing plans for the hotel ·         协助酒店促销策略和市场计划的策划。 ·         Work in line with business needs ·         依照业务需求开展工作。

Monitors competitors activities and assists in marketing intelligence 监督竞争对手的活动并协助监察市场动态。 Refers sales leads to appropriate personnel within the InterContinental Hotels Group 在洲际酒店集团的范围内将销售线索提供给适合的人员。 Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business 根据在销售策略中既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。 Develop and maintain a regular pattern of sales calls, meeting with principals of target market 设立和保持定期的销售拜访模式，与目标市场的主要人物会面。 Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business 根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 Builds profile within local market place through attendance at various events and local market place 通过参与当地市场的各种活动在当地市场上树立良好形象。 Analyses sales mix and likely impact on hotel goals 分析销售综合计划和可能对酒店目标产生的影响。 Implement direction from Director of Sales and Marketing and Regional Managers 按市场销售总监与地区经理们的指示执行相关工作。

·         Supervise the implementation of housekeeping standards and procedures in relation to ·         监督客房部各项标准和工作程序的执行。 ·         Recommended changes to these standards and training needs on an ongoing basis ·         就这些标准和培训需求提供持续性的改进建议。 ·         Maintain a current and thorough knowledge of all housekeeping systems ·         对客房部所有系统有最新和完整的知识。 ·         Open and close the shift and ensure effective shift hand over ·         负责管理接班和交班工作，以确保交接班过程的有效进行 。 ·         Perform Room allocations ·         分配客房 ·         Perform Room inspections ·         检查客房 ·         Prioritise arrival rooms ·         排列抵店客人客房的优先顺序。 ·         Liaise with Front Office for guest and hotel requirements ·         配合前台满足酒店和客人的要求。 ·         Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) ·         协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 ·         Manage all special requests made by guests ·         处理客人所有的特殊要求。 ·         Ensure consistency within the department ·         确保部门内工作的一致性。 ·         Management of lost property for the hotel ·         管理酒店的遗失财物。 ·         Ensure you have complete knowledge of room types, layouts and facilities ·         确保具有客房类型，设计和设施的全面知识。 ·         Complete stock takes as required ·         按要求完成库存盘点工作。 ·         Maintain stock levels ·         维持存货水平 ·         Conducts shift briefings to ensure hotel activities and operational requirements are known ·         进行交接班说明，确保了解酒店的工作和运营需求。

·         In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。·         Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。·         Supervise cash handling and banking procedures监督现金的处理和存放程序。·         Prepare daily banking and cash flow reports编制每日存款和流动资金报告。·         Establish and instruct staff in cash security procedures制定并指导员工执行现金安全制度。·         Deal with irregular payments处理异常的付款情况。·         Supervise the maintenance of service equipment监督服务设备的维护保养。·         Monitor standards of guest facilities and services监督客用设施和服务的标准。·         Control stock and monitor security procedures控制存货和监督保安成序。·         Assist with menu and wine list creation协助菜单和酒水单的设计工作。·         Supervise functions监督各项职能。·         Supervise outlet service监督餐厅的服务。

• Deliver service of high standard and in accordance with departmental standards and procedures. • 按照部门的规范和程序提供高标准的服务 • Establishes and maintains effective employee working relationships. • 与员工建立并保持良好的工作关系 • Grooming is impeccable and in accordance with ICHG personal   presentation standards. • 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 • Take appropriate action to resolve guest complaints. • 正确处理客人的投诉 • Provide current knowledge of the services and facilities offered   by the Hotel, in order to provide reliable information to guests. • 熟知酒店服务项目和设施情况，以便向客人提供可靠的信息

【岗位职责】 1、全面负责酒店日常运营管理工作，确保各部门高效运转 2、制定并执行年度经营计划，完成营收及利润指标 3、督导服务质量标准落实，处理重大宾客投诉及突发事件 4、控制酒店运营成本，优化人效与能耗管理 5、组建管理团队，实施员工培训与绩效考核 【岗位要求】 1、大专及以上学历，酒店管理或相关专业优先 2、5年以上星级酒店管理经验，3年以上同岗位任职经历 3、精通前厅、客房、餐饮等核心部门运营流程 4、具备出色的成本管控与数据分析能力 5、年龄35-45周岁，能适应高强度工作压力

【岗位职责】 1、负责酒店大堂日常运营管理，确保宾客接待服务 2、处理宾客投诉及突发事件，提供即时解决方案并跟进后续反馈 3、督导前台、礼宾等一线服务团队，定期开展服务技能培训 4、协调客房、餐饮等部门，优化跨部门服务流程 5、分析宾客满意度数据，制定服务质量改进方案接待及重要活动统筹执行 【岗位要求】 1、大专及以上学历，酒店管理、旅游管理相关专业优先 2、3年以上高星级酒店前厅管理经验，熟悉Opera系统操作 3、具备优秀的突发事件处理能力及客户投诉化解技巧 4、普通话标准，能处理涉外宾客需求 5、身高要求：女性163cm以上，男性175cm以上 6、需持有酒店职业经理人资格证或相关培训证书

岗位职责： 1、严格按照菜式规定，烹制各种菜肴，保证出品质量。 2、掌握各菜系特点，掌握各种烹调技能，懂得各种调料的运用，保证菜肴出品色、香、味俱全。 3、开餐时用最短的时间出品优质合格的菜肴。 4、开餐前后做好本岗位卫生工作，准备好各种配料和调料，做好设备、用具的清洁和维护。 5、负责保存好剩余的调味品。 6、完成厨师长和主管交待的任务； 任职要求 1.星级酒店炒锅或宴会炒锅1-3年经验 2.热爱厨师行业 福利待遇： 1.公司为员工提供社保 2.包食宿，宿舍条件好（高配WIFI、洗衣机、淋浴间等） 3.伙食一日三餐，营养搭配 4.公司员工相处和谐，氛围好 5.晋升公开透明化，晋升空间大

【岗位职责】 1、负责酒店日常应收账款的核算、对账及管理工作，确保账务准确无误； 2、定期与客户进行应收账款的核对，及时跟进并处理异常账款； 3、编制应收账款相关报表，定期向上级汇报账款回收情况及风险预警； 4、协助财务部门完成月度、季度及年度的结账工作，确保财务数据的及时性和准确性； 5、配合审计工作，提供相关财务数据及凭证； 6、完成上级交办的其他财务相关工作。 【岗位要求】 1、具备基础的财务知识，了解应收账款管理流程； 2、熟练使用Excel等办公软件，具备一定的数据处理能力； 3、工作细致认真，责任心强，具备良好的沟通能力； 4、能够承受一定的工作压力，适应快节奏的工作环境； 5、有酒店行业财务工作经验者优先考虑。 6、具有财务初级证书。

【岗位职责】 1、负责酒店客房、会议、餐饮等产品的销售工作，完成公司下达的销售指标； 2、开发并维护客户资源，拓展新客户市场，建立长期稳定的合作关系； 3、分析市场动态及竞争对手情况，制定并执行销售策略，提升酒店市场份额； 4、跟进客户需求，提供专业的销售方案，协调内部资源确保客户满意度； 5、定期提交销售报告，反馈市场信息及客户需求，协助优化销售政策； 6、参与酒店营销活动的策划与执行，提升品牌影响力。 【岗位要求】 1、具备较强的市场开拓能力和客户管理能力，有酒店行业销售经验者优先； 2、优秀的沟通与谈判技巧，能够独立完成销售任务； 3、具备团队协作精神，能够高效协调内外部资源； 4、抗压能力强，适应快节奏工作环境，能够接受一定程度的出差； 5、对酒店行业有热情，愿意长期从事销售工作。

【岗位职责】 1、直接向行政总厨负责,并能不断向餐饮部指出新的餐饮主向的工作计划。 2、保证所有的厨房正常工作。 3、检查厨师的仪容仪表及个人卫生。 4、确保所有采购食品的质量。 5、建立各种控制体系（卫生、成本等）正常运作。 6、极积开创新菜，制订早餐厅的菜单、自助单及特殊菜单。 岗位要求 1、同岗位工作经验3年以上。 2、有丰富的技术及行政经验，熟悉西式中式早餐烹调。 3、能够适应早班。

岗位职责 1.查看交班记录，了解上一班的移交事项，并负责处理； 2.熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4.熟练总台各项专业业务和技能，搞好对客服务； 5.熟练掌握店内信息，提供准确的问讯服务； 6.负责为下榻酒店的宾客办理入住登记手续； 7.负责客房钥匙的管理和发放工作并严格遵守验证制度； 8.制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1.大专以上文化程度，流利的英语口语； 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

【岗位职责】 1、负责酒店电力系统的日常巡检、维护及故障排除，确保电力设备安全稳定运行； 2、定期检查配电房、发电机、照明系统等电气设备，做好维护保养记录； 3、及时响应并处理突发电力故障，保障酒店正常运营； 4、协助完成酒店电力设备的安装、调试及改造工作； 5、严格执行安全操作规程，确保作业过程符合行业标准及酒店安全规范； 6、配合其他部门完成相关电力需求，如会议、活动等临时用电保障； 7、负责电力耗材的申领、使用及库存管理，控制成本； 8、参与酒店节能降耗措施的制定与实施，提出合理化建议。 【岗位要求】 1、中专及以上学历，电气工程、机电一体化或相关专业； 2、持有有效电工操作证（高压/低压），具备2年以上酒店或相关行业电工工作经验； 3、熟悉酒店电力系统架构，能独立完成常见电气故障的排查与维修； 4、掌握电气设备安装、调试及维护技能，了解强弱电基础知识； 5、年龄25-45岁，身体健康，能适应倒班及紧急抢修工作； 6、具备较强的安全意识，熟悉电气安全操作规程及消防知识； 7、责任心强，工作细致，具备良好的团队协作与沟通能力。

【岗位职责】 1、各类冷菜/热菜的烹调制作，根据卫生标准严格操作安全生产，保证食品的质量。 2、严格遵守每个工作流程，妥善保管各种原材料，合理用料，降低消耗成本。 3、负责对专用工具、砧板、容器等消毒工作，同时也要保持冰柜、烤箱等清洁卫生。 4、检查每日餐后的原料消耗，及时申购、补充。 【岗位要求】 1、为人正直，有责任心。 2、身体健康，能吃苦耐劳。

Co-ordinates all hot and cold food preparation including banquets when necessary 协调热菜冷菜的出品包括宴会厨房的 Prepares sauces, soups and hot entrees for service and special functions ensuring that all stations are set for forecasted covers根据预算人数做好备餐工作 Demonstrates recipe knowledge for all soups, sauces and entrees making suggestions to improve quality and eliminate waste展示所有菜品的配方，关于如何提高菜品质量给予意见 Assures that all kitchen personnel and servers are aware of specials, plate presentations and prices保证厨房的人员和服务员清楚的指导所出菜品的特色、出品的展示以及价格 Assist personnel in checking all coolers and storage areas for cleanliness, quantity and quality of food products and to assure proper plate presentation and requisitioning procedures are followed. 协助检查工作区域的卫生、食品的质量 Prepares work checklist and organises workstations for each shift, maintaining high levels of productivity and sanitation at all times.为每个班次准备工作清单，保证出菜的效率性 Consults with Supervisor regarding menus, controls the portioning and rotation of foods to contain food costs while maintaining the standards of Brand Hotels.与主管讨论菜单以及食品的成本，保证出品的质量以及成本达到集团品牌的标准  Works with other departments to efficiently operate restaurant kitchen 与其他部门合作并保证餐厅厨房的有序运行 Maintains current and seasonal recipes for menu items保证餐厅的菜品具有时令性 Aware and informed about hotel events which impact restaurant and food inventory知晓酒店的生意情况从而安排厨房的运行情况 Attends Banquet Event Order (BEO) meetings when clients will utilize restaurant for meals or events出席宴会沟通会 Responds quickly and accurately to requests for special accommodations (allergies, non-menu dishes) for guests, groups, and events对于敏感的客人的需求有快速准确的回应，以达到满足客人需求。

Ensures high quality, excellence and value in work processes and outcomes by exceeding standards. Adheres to Radisson Blu Brand standards, policies and procedures. 确保工作程序遵守丽笙品牌的标准、政策及操作规程，高质量、高效率完成超越 Strictly follow Radisson Blu Brand Standards, policies and procedures. Ensure high quality, excellence and value in work processes and outcomes by exceeding standards. 严格遵照丽笙品牌标准政策和操作规程。确保高质量、出色、有价值的工作方法和结果 Provides technical support to the PR Manager in regards to designs of all collateral and advertisement. 为公关部经理提供所有宣传品和广告的设计方面的技术支持 Be creative and able to utilize different resources to achieve creativity 有创意并高效地利用多种资源完成创作 Supervision on product result and ensure the better quality delivered timely 监督产品结果并确保高质量和高效、及时交付 Responsible for all process of design work including design, formatting, output film and printing 负责所有的设计工作包括设计、排版、影印和印刷/制作 Design the online marketing materials according to request of PR manger 负责在线市场宣传资料   Play an Active Photographer Role 新颖视角完成拍摄任务 Responsible for hotel PR shots 负责酒店公关活动的摄影 Complete pictures editing work with design software 运用设计软件编辑图片 Update and maintain the inventory of Hotel images and photography 更新和维护酒店图片库

Participates in thedevelopment and implementation of business strategies for the hotel which arealigned with Carlson’s overall mission, vision values and strategies 参与开发和实施的业务策略是符合卡尔森酒店的总体使命、价值观和战略愿景 Develops and implements strategies for achieving individual sales goals实现个人销售目标Mainly responsible for the business andcommunication between our hotel and government or enterprise or publicinstitution.主要负责与政府及企事业单位的业务来往与沟通。Achieves market share and revenue goals by working with the Director ofSales and Marketing on individual and team goals within assigned marketsegments通过与市场销售总监合作，从而达到市场份额和收入目标,在个人和团队的目标中细分市场份额Develops data and recommends programs to meet clients' needs通过推荐计划，从而满足客人的需求 Prepares proposals and contracts that are geared to maximize profitwhile satisfying client needs准备商业计划和合同,为满足客户需求的同时，做到利润最大化 Solicits files on a timely basis to confirm business 及时确认业务 Uses outside sales calls, prospecting, hotels tours and hosting ofclients to solicit new business通过销售拜访、旅行社和其他公司客户来开拓新业务 Contacts in-house customers to retain and grow existing business, repeatbookings or referrals to other Carlson Hotels 保持与现有客户的良好关系，并推荐到其他卡尔森集团的酒店。 Reviews individual and team goals on a weekly basis; recommends andtakes appropriate actions to achieve objectives in key result areas每周回顾个人和团队的目标，并采取适当的行动来实现目标 Ensure all materials used are in accordance with brand standards确保销售部所有物品都是符合集团标准的。

On the day of arrival, ensure all special requests arefollowed up, for example,mini bar, rollaway, special requests 确保所有当天的特殊要求的跟进，例如小酒吧，饭店以及特殊的要求 Ensure all information is prepared in advance for theguest. 确保提前为客人准备好所有信息 Check arrivals and transportation details ensuringbookings aremade. 检查旅客及交通详情，以确保做好预定 Obtain departure details from the day prior. 在前一天取得离店详情 Send out thank you letters 发送感谢信 Send out newsletters 发送简报 Send out comment cards. 发送意见卡   General areas ofresponsibility 工作职责 Greet Hotel guests and visitors promptly and courteously. 及时，礼貌的迎接酒店的客人 Communicate Hotel product knowledge and philosophies tovisitors andguests. 与客人沟通酒店服务信息 Provide hands on support to reception and concierge asrequired. 对前台和礼宾部的要求提供支持 Be responsible for the complete guest satisfaction andcheck inprocedure for groups. 负责客人满意度以及团体的入住手续办理 Keep abreast with Hotel product knowledge, activities,banquets,function and special events motivating guests to utilise Hotelfacilities andservices. 随时了解酒店的产品知识，活动，宴会，功能和大事件，鼓励客人运用酒店的服务与设备 Ensure work area is kept neat and tidy. 确保工作区域保持整洁 Ensure security of cash drawer and accuracy with personalcashiering. 确保现金抽屉的安全以及收支准确 Communicate effectively with Concierge on guest needs,and changes toschedules. 有效的与门童沟通有关客人的需求，以及更改日程表 

【岗位职责】 1、负责客房部日常文书处理及档案管理工作 2、统计客房物资消耗情况并制作报表 3、处理客房部与其他部门的沟通协调事务 4、协助安排客房清洁及维护的工作排班 5、记录并跟进客房维修申请及完成情况 6、管理客房部用品库存及申购流程 【岗位要求】 1、具备基础办公软件操作能力（Word/Excel） 2、有良好的数据统计与文档处理能力 3、具备基础的沟通协调能力 4、工作细致认真，有责任心 5、能适应酒店行业的工作节奏