岗位职责 Job Responsibilities 负责管理所有在线平台，包括IHG网站内容、OTA内容、携程等，以增加收入和转化率。 Responsible for managing all online platforms, including IHG website content, OTA content, Ctrip, etc., to increase revenue and conversion rates. 您的日常工作 Daily Responsibilities 确保遵循所有IHG临时促销活动 Ensure compliance with all IHG temporary promotions 提供竞争对手产品信息，包括价格、促销和优惠 Provide information about competitors' products, including prices, promotions and offers 利用客户互动和公开可用的工具来监控竞争对手与酒店及客户组合相关的活动，并按照酒店程序与关键利益相关者分享相关信息 Use customer interactions and publicly available tools to monitor competitors' activities related to the hotel and its customer mix, and share relevant information with key stakeholders in accordance with hotel procedures 就不断变化的市场条件，包括竞争和市场趋势向管理层提供反馈 Provide management feedback on changing market conditions, including competition and market trends 参加和参与培训课程，并在适当情况下，根据需要组织日常简报和其他会议 Participate in and attend training courses, and organize daily briefings and other meetings as required and where appropriate 在所有OTA账户中建立网络关系 Build network relationships in all OTA accounts 处理和管理客户的查询或问题 Handle and manage customer inquiries or questions 积极主动地负责所有IHG推广，以提升宾客体验 Proactively responsible for all IHG promotions to enhance guest experience 确保在提供的销售系统中准确及时地更新所有相关活动的准确记录，以便将来参考和控制 Ensure that all relevant records of activities are updated accurately and in a timely manner in the sales system provided for future reference and control 更新账户和联系人资料，附加账户计划，确保信息“实时”以便采取行动 Update accounts and contact profiles, add account plans, and ensure that information is "real-time" for action 提高酒店和品牌在当地社区的知名度和声誉 Increase the visibility and reputation of the hotel and brand in the local community 我们对您的要求： Job Requirements 市场营销、商业或酒店管理学位，以及4-6年酒店或相关服务行业的销售经验 Marketing, business or hotel management degree, and 4-6 years of sales experience in a hotel or related service industry 深入掌握销售原则和技巧 Learn sales principles and techniques in depth 有效的沟通和谈判技巧 Effective communication and negotiation skills 对酒店产品、价格和营销计划有深入了解 Have a deep understanding of hotel products, pricing and marketing plans 优秀的电脑操作技能 Excellent computer skills 能够与客户和其他利益相关者建立牢固的关系 Ability to build strong relationships with customers and other stakeholders 销售系统方面的知识和经验 Knowledge and experience in sales systems

岗位职责 Job Responsibilities 负责管理所有在线平台，包括IHG网站内容、OTA内容、携程等，以增加收入和转化率。 Responsible for managing all online platforms, including IHG website content, OTA content, Ctrip, etc., to increase revenue and conversion rates. 您的日常工作 Daily Responsibilities 确保遵循所有IHG临时促销活动 Ensure compliance with all IHG temporary promotions 提供竞争对手产品信息，包括价格、促销和优惠 Provide information about competitors' products, including prices, promotions and offers 就不断变化的市场条件，包括竞争和市场趋势向管理层提供反馈 Provide management feedback on changing market conditions, including competition and market trends 在所有OTA账户中建立网络关系 Build network relationships in all OTA accounts 处理和管理客户的查询或问题 Handle and manage customer inquiries or questions 积极主动地负责所有IHG推广，以提升宾客体验 Proactively responsible for all IHG promotions to enhance guest experience 确保在提供的销售系统中准确及时地更新所有相关活动的准确记录，以便将来参考和控制 Ensure that all relevant records of activities are updated accurately and in a timely manner in the sales system provided for future reference and control 更新账户和联系人资料，附加账户计划，确保信息“实时”以便采取行动 Update accounts and contact profiles, add account plans, and ensure that information is "real-time" for action 提高酒店和品牌在当地社区的知名度和声誉 Increase the visibility and reputation of the hotel and brand in the local community 我们对您的要求： Job Requirements 市场营销、商业或酒店管理学位，以及1-3年酒店或相关服务行业的销售经验 Marketing, business or hotel management degree, and 1-3 years of sales experience in the hotel or related service industry 优秀的电脑操作技能 Excellent computer skills 能够与客户和其他利益相关者建立牢固的关系 Ability to build strong relationships with customers and other stakeholders

岗位职责 Job Responsibilities 您将确保客房始终处于最佳状态——我们制定了标准，但需要您来执行，才能为宾客提供独特而难忘的入住体验  You will ensure that the rooms are always in top condition —— We set the standards, but it is up to you to execute them to provide guests with a unique and memorable stay experience 您的日常工作 Daily Responsibilities 帮助宾客——如果有人需要牙刷或向您问路，您应该热情提供帮助  Help guests —— If someone needs a toothbrush or asks you for directions, you should be enthusiastic to help 及时向主管汇报客房服务进度，并在需要维修时立即提醒他们  Report the progress of room service to the supervisor in time and remind them immediately when maintenance is needed 安全意识——始终遵守我们既定的安全规程，并在需要时佩戴防护设备   Safety awareness —— Always follow our established safety procedures and wear protective equipment when needed 条理有序——维护各种用品和便利设施，并尽量减少浪费   Orderly —— Maintain supplies and amenities and minimize waste 物还失主——并记录任何遗失和发现的财物 The owner of the property is still —— and any lost or found property is recorded 精神饱满——穿着工作服，展现自豪感 Be mentally full —— Wear work clothes to show pride 其它临时职责——需要全员出动完成任务的特殊时刻  Other temporary duties —— Special moments when all staff are required to complete the task 监测和控制用品和便利设施，并尽量减少客房部各方面的浪费  Monitor and control supplies and amenities and minimize waste in all aspects of the housekeeping department 按照既定程序报告、上交和/或记录所有丢失和找到的物品 Report, surrender and/or record all lost and found items in accordance with established procedures 发挥团队精神，按照酒店程序与其它部门沟通，确保卓越的品质和服务  Exemplify team spirit and communicate with other departments in accordance with hotel procedures to ensure excellence in quality and service 可能需要定期协助大清洁项目  Regular assistance may be required for major cleaning projects 可能需要负责夜床服务  May be responsible for night bed service 我们对您的要求： Job Requirements 这份工作属于体力劳动，一天中的大部分时间您都需要站立工作，所以身体健康很重要  This job is manual work, and you need to stand most of the day, so it's important to be healthy 身强体健——偶尔需要抬起或推/拉50磅（23公斤）的重物  Strong body —— Occasionally need to lift or push/pull 50 pounds (23 kg) of weight 您可能需要弯腰和膝盖着地完成一些工作 You may need to bend over and get on your knees to do some work 能读会写——拥有基本的读写技能和数学知识   Can read and write —— Have basic literacy skills and mathematical knowledge 接受灵活排班——您可能需要在夜间、周末和/或节假日工作  Accept flexible shifts —— You may need to work at night, on weekends and/or holidays

岗位职责 Job Responsibilities 干净整洁的餐具是提供优质餐饮服务的基础。作为管事员，您将负责确保所有餐具、厨具的清洁卫生和妥善保管，为厨房高效运转提供有力支持。 Clean and tidy tableware is the foundation of quality catering service. As a caretaker, you will be responsible for ensuring that all tableware and kitchen utensils are clean, hygienic and properly stored, providing strong support for the efficient operation of the kitchen. 您的日常工作 Daily Responsibilities 完成清洁、设备维护等工作，确保操作符合标准。 Complete cleaning, equipment maintenance and other work to ensure that the operation meets the standards. 确保厨房和餐饮区域的卫生标准达到最高水平，为宾客提供安全、健康的用餐环境。 Ensure that the hygiene standards of the kitchen and dining areas are up to the highest level, providing guests with a safe and healthy dining environment. 准备厨房设备的清洁和准备工作，确保菜品制作过程高效且符合卫生要求。 Prepare kitchen equipment for cleaning and preparation to ensure that food preparation is efficient and hygienic. 严格遵守当地的卫生、安全法规以及品牌标准，确保合规运营。 Strictly comply with local health, safety regulations and brand standards to ensure compliance. 负责废品分类和处理，落实环保要求，减少对环境的影响。 Responsible for waste classification and treatment, implement environmental protection requirements, reduce the impact on the environment. 维护厨房设备，定期联系工程部进行预防性维护，延长设备使用寿命。 Maintain kitchen equipment and contact engineering department for preventive maintenance regularly to extend the service life of equipment. 优化库存管理，协助确定最低和最高库存量，进行盘点工作，确保物资记录准确，减少损耗。 Optimize inventory management, assist in determining minimum and maximum inventory, conduct inventory, ensure accurate material records, and reduce loss. 我们对您的要求： Job Requirements 身强体健——有时您需要抬起或推/拉50磅（23公斤）的大件物品，并可能需要弯腰和双膝着地  Be physically fit —— Sometimes you'll need to lift or push/pull a large object weighing 50 pounds (23 kg) and may need to bend over and get on your knees 能读会写——您需要掌握良好的阅读、写作技能和基本数学知识  Read and Write —— You need to have good reading, writing skills and basic math skills 弹性时间——这份工作需要在夜间、周末和假日翻班工作  Flexible hours —— The job requires rotating shifts at night, weekends and holidays 遵守规定——遵循当地有关食品处理和酒精售卖的法律，您应该达到最低年龄下限，并能流利使用当地语言  Follow local food handling and alcohol sales laws, you should be at least the minimum age and fluent in the local language 善于表达——沟通能力佳，热情洋溢，富有亲和力  Good at expression —— Good communication skills, enthusiastic and friendly

岗位职责 Job Responsibilities 您对美食和摆盘的热情、对传递美味的专注，将使每位宾客的入住体验趋于完满 Your passion for food and presentation, and your focus on delivering delicious food will make every guest's stay experience complete 您的日常工作 Daily Responsibilities 维持后厨空间的清洁、保持极高的制作标准，将您的专业透过菜品逐一体现，让酒店宾客回味无穷 Keep the kitchen space clean and maintain a high standard of production, so that your professionalism can be reflected through dishes, so that hotel guests will have an endless memory 爱护您的厨房——维护各种用品和设备，并尽量减少浪费  Love your Kitchen —— Maintain all kinds of supplies and equipment and try to reduce waste 如发现任何设备不安全、用品不足或发生安全事故，请向您的上级主管或值班经理汇报  If any equipment is found unsafe, supplies are insufficient or safety accidents occur, please report to your superior supervisor or duty manager 遵守我们的安全程序，佩戴必要的防护设备，协助打造安全的工作环境  Follow our safety procedures, wear necessary protective equipment, and help create a safe working environment 保持非比寻常的洁净度——符合或超过当地洁净和卫生法律规定  Maintain an extraordinary level of cleanliness —— Comply with or exceed local cleanliness and sanitation laws 需要时协助清洗和其他后厨工作  Assist with cleaning and other kitchen work when needed 帮助解答疑问或提出建议，为宾客提供更好的体验  Help answer questions or make suggestions to provide a better experience for guests 穿着制服，展现自豪感  Wear a uniform and show pride 在需要全员出动时，能够承担其他临时职责   Be able to take on other temporary responsibilities when all staff are needed 我们对您的要求： Job Requirements 身强体健——有时您需要抬起或推/拉50磅（23公斤）的大件物品，并可能需要弯腰和双膝着地  Be physically fit —— Sometimes you'll need to lift or push/pull a large object weighing 50 pounds (23 kg) and may need to bend over and get on your knees 能读会写——您需要掌握良好的阅读、写作技能和基本数学知识  Read and Write —— You need to have good reading, writing skills and basic math skills 弹性时间——这份工作需要在夜间、周末和假日轮班工作  Flexible hours —— The job requires night, weekend and holiday shifts 遵守规定——遵循当地有关食品处理和酒精售卖的法律，您应该达到最低年龄下限，并能流利使用当地语言   Follow local food handling and alcohol sales laws, you should be at least of the minimum age and fluent in the local language

岗位职责 Job Responsibilities 指导厨房事务并准备精美餐点，为宾客打造难忘的体验。您还需要始终确保餐点质量、厨房维护和库存均符合高标准，确保厨房时刻顺畅运行。  Guide kitchen operations and prepare exquisite meals to create memorable experiences for guests. You will also be responsible for ensuring that food quality, kitchen maintenance and inventory meet high standards to ensure smooth kitchen operation. 您的日常工作 Daily Responsibilities 员工团队 Employee team 指导厨房的日常事务，计划和分配工作 Guide kitchen operations, plan and assign work 通过辅导和提供反馈培养团队并提高绩效，为员工制定绩效和发展目标，表彰表现优异的员工   Develop teams and improve performance through coaching and feedback, set performance and development goals for employees, and recognize outstanding performers 为团队的发展创造一个良好的工作环境；紧密团结各部门，培养“一个团队”的意识   Create a good working environment for the development of the team; closely unite all departments and cultivate the sense of "one team" 与其他部门保持日常的沟通与协调，从而提高团队工作效率和服务质量与酒店所有部门的领导沟通，了解厨房需求，确保及时响应  Maintain daily communication and coordination with other departments to improve team work efficiency and service quality. Communicate with leaders of all departments in the hotel to understand kitchen needs and ensure timely response 宾客体验 Guest experience 鼓励宾客提出反馈，以提高宾客满意度   Encourage guests to provide feedback to improve guest satisfaction 回答宾客有关菜肴和厨房服务的问题  Answer guests' questions about dishes and kitchen service 与VIP宾客就菜单进行商讨并作相关跟进 Discuss the menu with VIP guests and follow up 企业责任 Business accountability 确保我们的餐点始终符合最高标准 Make sure our meals are always up to the highest standards 洞悉市场，关注竞争对手的活动和行业创新，发展出一套您独有的厨房理念   Understand the market, keep an eye on competitors' activities and industry innovations, and develop a set of your own kitchen ideas 确保食物和饮品的安全以及安全储存，始终保持库存充足，并尽量减少浪费   确保所有厨房设备和环境的清洁卫生，且正常运行   Ensure the safety and safe storage of food and drink, always maintain adequate inventory and minimize waste. Ensure that all kitchen equipment and environment are clean and in good working order 始终遵守政府法规和公司的政策与程序   Always comply with government regulations and company policies and procedures 确保酒店设置食品安全系统，积极参与并通过年度审计 Ensure that the hotel has a food safety system in place and is actively involved in and passes annual audits 其他临时职责——需要全员出动完成任务的特殊时刻  Other temporary duties —— Special moments when all staff are required to complete the task 我们对您的要求： Job Requirements 拥有烹饪领域的学位或证书   Have a degree or certificate in culinary arts 至少2年厨房经验 At least 2 years kitchen experience 至少一年的管理工作经验，或教育背景加烹饪/厨房运营经验达到同等水平  At least one year management experience, or educational background plus cooking/kitchen operations experience to the same level

岗位职责 Job Responsibilities 每日的银行业务，包括从保险箱中收取现金信封，开启，核数，并进行总体结算 Daily banking operations, including the collection of cash envelopes from safes, opening, counting and general settlement 您的日常工作 Daily Responsibilities 按要求处理零用现金，每周进行对账 Handle petty cash as required and reconcile weekly 准备月度账目的出入和结算，然后呈交给相关的业务经理 Prepare monthly account entries and settlements, and present them to the relevant business manager 按要求签发和回收银行合同，并按月准备酒店银行账目总表 Issue and recover bank contracts as required, and prepare hotel bank statement monthly 每日进行补足出纳备用金的工作 Make daily replenishment of cashier's reserve 与各部门领导就现金使用的问题进行协调 Coordinate with department leaders on cash use issues 与收入审计员协调工作 Coordinate with the income auditors 监控酒店的外汇兑换汇率，并依照集团的财务制度进行必要的调整 Monitor the foreign exchange rate of the hotel and make necessary adjustments in accordance with the financial system of the group 我们对您的要求： Job Requirements 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力 It fully represents the ability of the hotel, brand and company to interact with customers, employees and third parties 熟练使用微软办公软件 Proficient in Microsoft Office 良好的写作技巧 Good writing skills

岗位职责 Job Responsibilities 坚守岗位和观察各种设备的运转情况。负责掌握消防设备的标准操作和定期检查正常运行状态。维护客人和酒店资源的安全。 Stick to the post and observe the operation of various equipment. Responsible for mastering the standard operation of fire fighting equipment and checking the normal operation status regularly. Maintain the safety of guests and hotel resources. 您的日常工作 Daily Responsibilities 对消防各项设施设备进行有效的管理和维护 To effectively manage and maintain fire fighting facilities and equipment 直接向工程安保主管或经理报告值班期间的发生的异常情况，并通知邻近岗位保安人员进行协防 Report the abnormal situation during duty to the engineering security supervisor or manager directly, and notify the security personnel in adjacent posts to assist in the defense 在与内部及外部客人每一次互动的时候都争创积极的酒店形象 Strive to create a positive image of the hotel with every interaction with internal and external guests 协助客人，并按其要求引领客人去酒店内的相应位置 Assist guests and guide them to the corresponding location in the hotel as required 保持对酒店内特殊计划及活动的认知，如客人有需要时可识别并进行回复 Keep awareness of special plans and activities in the hotel, such as identifying and responding to guests' needs 保持对酒店当前信息的认知，以便将相关信息提供给客人 Keep abreast of current information about the hotel so that it can be provided to guests 坚持洲际集团行为准则 Adhere to the IHG code of conduct 坚持酒店行为手册、政策及程序 Adhere to hotel codes of conduct, policies and procedures 坚持工程安保部政策及程序 Adhere to engineering security policies and procedures 我们对您的要求： Job Requirements 良好的沟通能力 Good communication skills 学历：高中文化或职业培训 Education: High school education or vocational training 经验：1年相关工作经验，或具有与此相当的教育与工作经验结合的背景。 Experience: 1 year relevant work experience, or a background combining education and work experience equivalent to this.

岗位职责 Job Responsibilities 保持酒店顺畅运行对宾客体验至关重要。作为技工，您将需要保持一切井然有序、有条不紊。工作内容既包括简单的修理，也包括运用前瞻性思维为第二天做准备。您将以专注和自豪的态度来处理每一项任务，从而为我们提供高标准的支持。   Maintaining smooth operations in the hotel is crucial for guest satisfaction. As a technician, you will need to keep everything well-organized and systematic. Your responsibilities range from routine repairs to using forward-thinking approaches to prepare for the next day. You will approach each task with focus and pride, ensuring we receive top-notch support. 您的日常工作 Daily Responsibilities 维修或更换酒店的各种零部件，整修客房设施；掌控维修任务的完成情况，使酒店保持卓越状态且运转良好  Repair or replace various parts of the hotel, renovate guest room facilities; control the completion of maintenance tasks to keep the hotel in excellent condition and in good operation 整理物资，确保设备运转良好，为酒店第二天的运营做好准备  Organize supplies and ensure that the equipment is in good condition for the hotel to operate the next day 维护高安全标准——遵循指导方针，及时向主管报告事故、危险情况或不安全设备  Maintain high safety standards —— Follow guidelines and report accidents, hazards or unsafe equipment to supervisors in a timely manner 始终留意可改进的领域——遵循预防性维护日程表，始终确保一切高效运转  Always look for areas for improvement —— Follow a preventive maintenance schedule to ensure that everything is running efficiently 亲切友好，为宾客提供帮助  Be kind and helpful to guests 及时向主管或值班经理汇报进展，告知即将短缺的物资  Report progress to supervisor or duty manager in a timely manner and inform them of the materials that will be short 穿着工作服、整洁大方、亲切有礼  Wear work clothes, neat and decent, kind and polite 在团队需要时，随时准备好承担额外职责 Be ready to take on additional responsibilities when the team needs it 我们对您的要求： Job Requirements 工作经验——至少拥有1年维护或维修工作经验  Work experience—— At least 1 year maintenance or repair experience 高中文凭或相关职业培训  High school diploma or relevant vocational training 熟悉Microsoft Office、建筑管理软件和/或其他汇报工具，如ESCAP, HotSos、Opera、Lutron、Bartech或Inncom  Familiarity with Microsoft Office, construction management software and/or other reporting tools such as ESCAP, HotSos, Opera, Lutron, Bartech or Inncom 除熟练运用建筑设备和手工工具外，还需具备基本的管道、电气和预防性维护规程方面实践知识   In addition to being proficient in construction equipment and hand tools, basic practical knowledge of piping, electrical and preventive maintenance procedures is required 身强体健——一天中的大部分时间您都需要站立工作，而且经常需要弯腰和双膝着地  Be physically fit —— You spend most of the day standing at work, often bending over and kneeling on your knees 沟通能力佳，热情洋溢，富有亲和力 Good communication skills, enthusiastic and friendly

岗位职责 Job Responsibilities 迎接宾客入座、推荐美食和饮品，并帮助确保服务及时到位且超越标准。您可以根据宾客的独特品味为他们打造专属体验，让用餐过程与美食一样在他们心中留下美好回忆。 Welcome guests to their seats, recommend food and drinks, and help ensure that the service is delivered on time and beyond standard. You can create a unique experience for each guest according to their unique taste, so that the meal process will leave a good memory in their mind just like the food. 您的日常工作 Daily Responsibilities 让每一餐都成为视觉的盛宴、味蕾的狂欢。坚持我们的高标准，再融入您自己的特有风格，为每位宾客打造难忘的美食体验  Make every meal a visual feast and a taste carnival. Adhere to our high standards, and then integrate your own unique style, to create an unforgettable food experience for each guest 爱护餐厅与酒吧——维护各种用品和设备，并尽量减少浪费  Love the restaurant and bar —— Maintain all kinds of supplies and equipment, and try to reduce waste 发现任何设备不安全、用品不足或发生安全事故时向上级主管或值班经理汇报  Report to the supervisor or duty manager if any equipment is unsafe, supplies are insufficient or safety accidents occur 遵守我们的安全程序，佩戴必要的防护设备，协助打造安全的工作环境  Follow our safety procedures, wear necessary protective equipment, and help create a safe working environment 保持非比寻常的洁净度——符合或超过当地洁净和卫生法律规定 Maintain an extraordinary level of cleanliness —— Comply with or exceed local cleanliness and sanitation laws 需要时协助清洁工作和其他餐厅与酒吧工作  Assist with cleaning duties and other restaurant and bar duties when required 帮助解答疑问或提出建议，为宾客提供更好的体验  Help answer questions or make suggestions to provide a better experience for guests 穿着工作服，展现自豪感  Wear a work uniform and show pride 在需要全员出动时，能够承担其他临时职责   Be able to take on other temporary responsibilities when all staff are needed 我们对您的要求： Job Requirements 身强体健——有时您需要抬起或推/拉50磅（23公斤）的大件物品，并可能需要弯腰和双膝着地  Strong body —— Sometimes you need to lift or push/pull a large item of 50 pounds (23kg) and may need to bend over and kneel on the ground 能读会写——您需要掌握良好的阅读、写作技能和基本数学知识  Read and Write —— You need to have good reading, writing skills and basic math skills 弹性时间——这份工作需要在夜间、周末和假日翻班工作  Flexible hours —— The job requires rotating shifts at night, weekends and holidays 遵守规定——遵循当地有关食品处理和酒精售卖的法律，您应该达到最低年龄要求，并能流利使用当地语言  Follow the rules —— Follow local food handling and alcohol sales laws, you should be of minimum age and fluent in the local language 善于表达——沟通能力佳，热情洋溢，富有亲和力  Good at expressing —— Good communication skills, enthusiastic and friendly

岗位职责 Job Responsibilities 您是宾客办理各项手续时可以依赖的对象，客人信赖您在当地攻略方面的意见，您还可以营造温馨的氛围，让宾客感觉宾至如归。  You can rely on guests when they go through the formalities, and guests trust your advice on local travel. You can also create a warm atmosphere so that guests feel at home. 您的日常工作 Daily Responsibilities 热情欢迎宾客，开启令人难忘的宾客体验  Enthusiastically welcome guests and start an unforgettable guest experience 当面或在电话中识别并问候IHG One Rewards优悦会会员和再次光临的宾客  Identify and greet IHG One Rewards members and returning guests in person or by phone 接受和管理宾客预订、推荐增值销售机会，并向宾客告知提升住宿体验的方式  Accept and manage guest reservations, recommend value-added sales opportunities, and inform guests of ways to improve their stay experience 处理现金和信用卡交易  Process cash and credit card transactions 迅速为宾客办理入住和退房手续——核对身份证件、递交房卡 Quickly check in and check out for guests —— Check id cards, submit room cards 先行一步, 用心服务——记录宾客的喜好并据此提供服务，处理他们的信息、请求、问题和疑虑 Take the first step and serve with heart —— Record guests' preferences and provide services accordingly, process their information, requests, questions and concerns 成为所有宾客可以信赖的求助对象，就各种问题为宾客提供帮助，例如账单问题、本地信息等，并在必要时参与管理  Be a trusted source of help for all guests, providing assistance with various issues such as billing, local information, etc., and participate in management when necessary 始终保证安全。遵守我们的安全规程，报告所有事故并佩戴所需的防护装备  Always ensure safety. Follow our safety procedures, report all incidents and wear the required protective equipment 担任品牌的形象大使，并为此感到自豪  I am proud to be the brand ambassador 对每天安排的计划和活动了熟于心  Be familiar with the daily schedule and activities 在同事需要帮助时，能立即承担其它临时职责  Be able to take on other temporary responsibilities when colleagues need help 我们对您的要求： Job Requirements 沟通技巧——宾客可能会向您提出顾虑或赞赏，您需要能够轻松应对 Communication skills —— You need to be able to handle concerns or compliments from guests with ease 您解决问题的能力将把问题转化为机遇，给每一位宾客留下美好的回忆  Your problem solving ability will turn the problem into an opportunity and leave a good memory for every guest 能读会写，电脑熟练：您需要掌握良好的阅读、写作技能，以及基本的数学和计算机知识 Read and write, computer skills: You need to have good reading and writing skills, as well as basic math and computer skills 弹性排班——这份工作需要在夜间、周末和节假日轮班工作  Flexible schedule —— The job requires night, weekend and holiday shifts 工作经验——理想情况下，您应至少拥有一年的前台或客服领域工作经验  Work experience —— Ideally, you should have at least one year of front desk or customer service experience 身强体健——有时您需要抬起或推/拉50磅（23公斤）的大件物品，并可能需要弯腰和膝盖着地 Strong body —— Sometimes you need to lift or push/pull a large item of 50 pounds (23 kg) and may need to bend over and knees to the ground

岗位职责 Job Responsibilities 按照年度市场销售计划管理销售工作和活动，完成并超越酒店的预算和销售战略目标。 Manage sales operations and activities according to the annual market sales plan, achieving and exceeding the hotel's budget and sales strategic objectives. 您的日常工作 Daily Responsibilities 监督竞争对手的活动并协助监察市场动态。 Monitor competitors' activities and assist in tracking market trends. 在洲际酒店集团的范围内将销售线索提供给适合的人员。 Sales leads are provided to the right people Within the IHG, 根据在销售策略中既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。 According to the established goals in the sales strategy, sell to new, existing and potential customers, and negotiate with them to agree the most suitable price to obtain the maximum profit. 通过客户管理，向现有的客户提供服务。 Provide services to existing customers through customer management. 销售酒店的所有设施。 Sales of all hotel facilities. 设立和保持定期的销售拜访模式，与目标市场的主要人物会面。 Establish and maintain a regular sales visit pattern to meet key people in the target market. 指导和进行市场调研和分析。 Guide and conduct market research and analysis. 根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 Develop and maintain contact with business contacts, conference planners, tourists, convention bureaus, travel agencies, tourism operators, airlines, corporate clients, government departments and other guests according to the operational needs of the hotel. 通过参与当地市场的各种活动在当地市场上树立良好形象。 Establish a good image in the local market by participating in various activities in the local market. 对客户进行拜访、招待客户。 Visit and entertain customers. 策划并实施使客人熟悉环境的现场考察活动。 Plan and implement field visits to familiarize guests with the environment. 需要时出差对酒店进行推销，发展潜在的业务机会。 When necessary, promote the hotel to develop potential business opportunities. 与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。 Maintain regular contact with intercontinental hotel group members and regional booking offices in the region. 监测现有业务，并在销售策略会上提出建议以扩大业务。 Monitor existing business and make recommendations at sales strategy meetings to expand the business. 岗位要求 Job Requirements 自信具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Confidence represents the ability of a hotel, brand and company to interact with customers, employees and third parties 具有解决问题，推理，号召，组织和培训能力 Ability to solve problems, reason, appeal, organize and train 精通微软办公软件 Proficient in Microsoft Office software 良好的写作技能 Good writing skills 最好具有市场营销，酒店管理，商业管理或相关领域的学士学位或大专学历 A bachelor's degree or college diploma in marketing, hotel management, business administration or related fields is preferred 2年相关工作经验，或与此相当的教育与工作经验结合的背景。 2 years relevant work experience, or equivalent educational and work experience.

岗位职责 Job Responsibilities 协助销售总监管理所有销售工作与活动，包括直销、销售询价、销售管理和销售团队管理。 Assist the sales director to manage all sales work and activities, including direct selling, sales inquiry, sales management and sales team management. 您的日常工作 Daily Responsibilities 协助制订与收入计划相关的工作计划，以确保收入计划目标得以实现。 Assist in developing work plans related to the revenue plan to ensure that the revenue plan objectives are achieved. 对现有的和可能性的市场/趋势进行分析，协调各种活动，以通过增加的业务量和提高的价格来保持并增加收入。 Analyze existing and potential markets/trends and coordinate activities to maintain and increase revenue through increased business volume and higher prices. 与当地的、国内的和国际市场上的航空公司、旅行社、商行、私人俱乐部和行业协会保持联系，以发展新客户及保持老客户。通过个人销售拜访、电话和书面交流等与策划者、企业客户销售人员、奖励购买者、航空公司、旅游批发商等保持联系。 Maintain relationships with local, domestic and international airlines, travel agencies, businesses, private clubs and industry associations to develop new clients and retain existing ones. Engage with planners, corporate sales representatives, incentive buyers, airlines and tourism wholesalers through personal sales visits, phone calls and written communications. 设计并实施特别项目，通过如下手段取得更高的效率： Design and implement special projects to achieve greater efficiency through: 提高平均房价 Raise average house prices 增加入住率 Increase occupancy rates 增加淡季的业务量 Increase the volume of business during the off-season 管理大客户 Manage key customers 协调所有促销材料的制作。 Coordinate the production of all promotional materials. 进行市场调研并提供指导。 Conduct market research and provide guidance. 监视竞争对手的活动。 Monitor the activities of competitors. 与地区和公司的销售队伍保持紧密联系，确保酒店得到公司适当的考虑、指导和支持。 Maintain close contact with regional and corporate sales teams to ensure that the hotel receives appropriate consideration, guidance and support from the company. 计划并实施前往主要市场地区进行销售。 Plan and implement sales to key market areas. 参加大型旅游活动，促进酒店的销售工作。 Participate in large-scale tourism activities to promote hotel sales. 会见在酒店下榻的大型活动组织者的客户，以保证客户的满意度。 Meet with clients of large event organizers who are staying at the hotel to ensure their satisfaction. 建立邮寄名单并不断更新。 Establish a mailing list and update it. 组织和参加酒店的大型与销售和公关相关的活动。 Organize and participate in large-scale hotel sales and public relations related activities. 和上级领导一起进行编制和管理部门预算。 Work with senior leaders to prepare and manage departmental budgets. 岗位要求 Job Requirements 自信的沟通者，具有卓越的人际沟通能力 Confident communicators have excellent interpersonal communication skills 善于运用商务语言和工具 Good at using business language and tools 具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 The ability to represent the hotel, brand and company in their dealings with customers, employees and third parties. 具有解决问题，推理，号召，组织和培训能力 Ability to solve problems, reason, appeal, organize and train 精通微软办公软件 Proficient in Microsoft Office software 良好的写作技能 Good writing skills 具有营销，市场或相关领域的学士学位 Bachelor's degree in marketing, marketing or related field 3年相关工作经验或类似的管理经验，或与此相当的教育与工作经验结合的背景 At least 3 years relevant work experience or similar management experience, or equivalent educational and work experience

岗位职责 Job Responsibilities 作为客房部服务员，需依照酒店对清洁和外观的标准为公共区域提供保洁服务。 As a housekeeping staff, you are required to provide cleaning services for public areas according to the hotel's standards for cleanliness and appearance. 您的日常工作 Daily Responsibilities 熟悉酒店所有公共区域 Familiar with all public areas of the hotel 确保及时完成日常保洁工作 Ensure daily cleaning is completed in time 有效地处理应急事件 Effectively handle emergency events 与客房部主管沟通关于化学清洁用品使用的事宜，汇报发现的问题并提出相应的整改建议 Communicate with the room supervisor about the use of chemical cleaning products, report the problems found and put forward corresponding rectification suggestions 掌握酒店各类特殊活动信息以便发现并满足客人需求 Keep track of all kinds of special activities in the hotel to find and meet the needs of guests 熟悉酒店情况，向客人提供相关信息 Be familiar with hotel conditions and provide relevant information to guests 乐于帮助客人，并按照客人的要求陪同其到达酒店内的指定地点 Be willing to help guests and accompany them to the designated place in the hotel according to their requirements 向上级领导汇报客人的重大投诉 Report major complaints from guests to superior leaders 安全正确地使用保洁设备 Use cleaning equipment safely and correctly 合理保持保洁用品的存货量 Maintain reasonable inventory of cleaning supplies 尽可能对资源进行回收再利用 Recycle resources as much as possible 我们对您的要求： Job Requirements 身强体健——偶尔需要抬起或推/拉50磅（23公斤）的重物 可能需要弯腰和膝盖着地完成一些工作能读会写——拥有基本的读写技能和数学知识 接受灵活排班——您可能需要在夜间、周末和/或节假日工作 Strong body and health —— Occasional lifting or pushing/pulling of 50lbs (23kg) May require bending over and kneeling to perform some tasks Read and write —— Have basic reading/writing skills and math knowledge Flexible schedule —— You may need to work at night, weekends and/or holidays

岗位职责 Job Responsibilities 协助客房经理监管客房、公共区域和洗衣房的各项事务，确保实现和维护高标准。  Assist housekeeping manager in the supervision of guest rooms, common areas and laundry to ensure the realization and maintenance of high standards. 您的日常工作 Daily Responsibilities 员工团队  Staff team 指导员工日常事务，计划与分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，解决各类员工矛盾，提高员工绩效  Guide employees in daily affairs, plan and assign work, set performance goals for each employee. Provide guidance, counseling and regular feedback to employees, solve various conflicts among employees, improve employee performance 按照政府要求和安全法规教育和培训全体员工。确保员工接受适当的培训，保证为他们配备完成工作所需的各种工具和设备  Educate and train all employees in accordance with government requirements and safety regulations. Ensure that employees receive appropriate training and are provided with the tools and equipment they need to perform their jobs 通过与其它部门领导进行日常沟通和协作促进团队协作、提高服务质量  Promote team cooperation and improve service quality through daily communication and collaboration with other department leaders 可能需要在高峰时段协助客房员工工作，并协助大清洁项目  May be required to assist housekeeping staff during peak hours and assist with major cleaning projects 宾客体验 Guest experience 检查公共区域、客房/套房、设备、床单是否干净整洁，状态良好，向团队成员提出改进建议   Check public areas, rooms套房, equipment and sheets to see if they are clean, tidy and in good condition, and make suggestions for improvement to team members 承担客房全部例行职责，包括但不限于整理床铺、吸尘打扫等，确保宾客满意  Assume all routine responsibilities of the guest room, including but not limited to making beds, vacuuming and cleaning, etc., to ensure guest satisfaction 处理宾客投诉和特殊要求，让宾客百分百满意  Handle guest complaints and special requests, make guests 100% satisfied 满足宾客、贵宾和回头客的特殊需求和要求 To meet the special needs and requirements of guests, VIPs and repeat customers 财务回报 Financial rewards 帮助制定部门运营预算和财务计划。监控预算、控制费用，重点是提升工作效率  Help to develop departmental operational budgets and financial plans. Monitor budgets and control costs, with a focus on improving work efficiency 维持适宜的库存水平，控制每间客房的消耗品与人力成本（例如：床上用品、浴室布草的再利用和洗衣房运营等） Maintain appropriate inventory levels and control consumables and labor costs per room (e.g. reuse of bedding, bath linen and laundry operations) 企业责任 Business accountability 及时、高效订购各种所需物资和设备，减少浪费，促进“绿色”环保（如：循环使用容器、节约清洁剂等）  Order all kinds of materials and equipment in a timely and efficient manner to reduce waste and promote "green" environmental protection (such as recycling containers, saving cleaning agents, etc.) 可能需要负责维护关于安全保管拾遗物件的规程  May be responsible for maintaining procedures for safe custody of found items 完成其它分配的任务 Complete other assigned tasks 我们对您的要求： Job Requirements 高中、中等学历或同等学历； High school, secondary education or equivalent; 1年客房部主管工作经验，需参加过管理岗位的培训或有管理工作经验。 One year working experience as room department supervisor, who has participated in management training or has management experience.

岗位职责 Job Responsibilities 销售市场总监将为酒店制定和实施销售和市场营销策略以及战术计划，并确保其落实到位，监督策略和计划的实施结果，达到市场占有率目标，确保实现营收与客房销售目标。  The Marketing Director will develop and implement sales and marketing strategies and tactical plans for the hotel, ensure their implementation, monitor the results of the strategies and plans to achieve market share goals, and ensure the achievement of revenue and room sales goals. 您的日常工作 Daily Responsibilities 执行会议、企业及散客的销售及跟进接待工作。 Conduct meetings, sales and follow-up reception for enterprises and individual customers. 掌握内外商务、散客市场动态，组织销售人员走拜访，审核销售代表的走拜访计划及拜访记录。 Keep abreast of internal and external business and individual customer market trends, organize sales staff to visit, review sales representatives' visit plans and visit records. 制定市场推广战略和促销活动。 Develop marketing strategy and promotion activities. 通过发展并实施销售市场推广策略达到收益目标。 Achieve revenue goals by developing and implementing sales marketing strategies. 分析市场机会，制定具体目标，发展并有效实施策略和计划。 Analyze market opportunities, set specific goals, and develop and effectively implement strategies and plans. 根据酒店的住房及会议情况，评估市场机遇，并协助其他部门宣传和推广促销活动。 Assess market opportunities based on hotel accommodation and conference conditions, and assist other departments in publicity and promotion of promotional activities. 评估、掌握市场动态和趋势。 Assess and grasp market trends and trends. 制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 Make sales targets and how to take remedial measures for the difference between actual sales targets and actual sales targets. 根据客户的需求，不时向客户更新酒店优惠政策。 Update hotel preferential policies to customers from time to time according to their needs. 针对特殊客户群体制定特殊的市场销售方案。 Develop special marketing and sales plans for special customer groups. 有效管理时间并提高工作效率。 Manage time effectively and increase productivity. 分配销售市场、划分客户类型。把时间管理概念有效灌输给销售、宴会的同事。 Divide the sales market and customer types. Effectively instill the concept of time management to colleagues in sales and banquet. 维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 Maintain customer relationship, understand customer needs, master service skills and sales communication skills, and do a good job in customer feedback. 通过对酒店销售人员的培训、引导，提升住房率，给酒店带来收益。 Through the training and guidance of hotel sales staff, the occupancy rate can be improved and the hotel can bring profits. 通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 Through the training and guidance of sales staff, formulate corresponding rules to maximize the potential of team sales, establish a sense of honor and enhance loyalty. 能够为客户呈现良好的酒店介绍及描述。 Be able to present good hotel introduction and description to customers. 我们对您的要求： Job Requirements 5年以上酒店销售相关工作经验； At least 5 years working experience in hotel sales; 具有良好的相关社会资源及服务商体系； Have a good relevant social resources and service system; 具备高度的自信心，工作的热情和主动权； Have a high degree of confidence, work enthusiasm and initiative; 具有较强的社交和业务开拓能力，公关能力强； Have strong social and business development ability, strong public relations ability; 具有优秀的沟通技巧和人际交往能力； Excellent communication skills and interpersonal skills; 优秀的中英文写作、口语、阅读能力。 Excellent writing, speaking and reading skills in English and Chinese.

岗位职责 Job Responsibilities 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 Supervise the customer relations department staff to ensure that guests are always treated with courtesy and full attention and attention, so as to achieve maximum guest satisfaction 您的日常工作 Daily Responsibilities 监督前台人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 Supervise the work of front desk staff to ensure that Youyue members always get full discounts and regular customers and other VIPs are also given special attention 在贵宾到达前对贵宾房进行检查 Check the VIP room before the VIP arrives 亲自迎接贵宾 Welcome VIP 对高效的常客客史档案系统维护实施监管 Supervise the maintenance of efficient customer history archives system 向优悦会会员和常客致欢迎信 Send a welcome letter to the members and regular customers 发展优悦会会员 Develop members 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 Handle customer complaints and submit them to relevant departments if necessary, and follow up on corrective actions 对客户关系部的成本情况进行编写、分析和控制 Prepare, analyze and control the cost situation of the customer relationship department 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 Participate in and plan regular cocktail parties and social events with VIPs and guests to further enhance the quality of service 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 Check the guest orders, check the room allocation for guests and VIPs, check the facilities and special requests 评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施 Assess the appearance, discipline and productivity of all employees and directly supervise them. Take direct corrective actions if necessary 组织和召开前台人员会议，以加强交流和保证业务的顺利进行 Organize and hold front desk staff meetings to enhance communication and ensure smooth business 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前台员工准备高效的工作计划，安排节日和假日 Prepare efficient work plans for front desk staff and arrange holidays and holidays based on hotel occupancy and forecasts, as well as large group activities, especially in the case of early or late arrival and departure 我们对您的要求： Job Requirements 具有酒店行政管理，酒店管理或相关的学士学位或大专水平 Bachelor's degree or college level in hotel administration, hotel management or related 拥有至少2年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此相当的教育和相关工作经验结合的背景 At least 2 years front office or hospitality service experience, including management experience in a hotel of similar size and complexity, or equivalent educational and relevant work experience

岗位职责：  1、负责直营酒店项目筹建期间全面工程管理，包括筹建过程专业监督，保证按进度，保质量，控制成本的完成建设任务。 2、优化和改进内部流程与营建工程标准提供技术输入、建议和支持并进行迭代工艺技术标准;  3、与开发及运营团队密切合作，完成前期项目勘测，提交勘测报告、风险预估表等，并配合成本输出项目测算。  4、参与编制工程相关招标文件，主导推进招标工作流程。  5、上级交代的其他任务   任职资格:   1、 大专及以上学历，5年以上相关连锁酒店行业工程工作经验。   2、 至少独立完成过二个以上直营中高端酒店管理工作。   3、 对项目管理，工期管理，质量管理，安全管理，结构安全，机电尝试，弱电知识具备专业知识   4、 具有良好的沟通能力

从事烧烤菜品研发 【岗位职责】 1、负责烧烤食材的腌制、穿串、烤制等全流程工作，确保出品质量稳定 2、根据营业需求准备每日所需食材，合理控制原材料损耗 3、维护烧烤区域的卫生清洁，严格执行食品安全操作规范 4、定期研发新菜品，优化烧烤口味和呈现方式 5、正确使用和维护烧烤设备，及时报告设备故障情况 6、配合前厅服务人员，根据顾客需求调整烤制火候和口味 【岗位要求】 1、熟悉各类烧烤技法（炭烤、电烤等），掌握火候控制要领 2、了解常见肉类、海鲜、蔬菜的腌制配方和烤制时间 3、具备基础的食品安全知识和卫生操作意识 4、有团队协作精神，工作细致认真，责任心强 5、有创新意识，能根据顾客反馈不断优化烧烤工艺

央企招聘厨师 1.工资 8000元 /月，客餐有额外补助 2.中餐厨师，菜系不限 3.家在济南优先 4.日常工作内容： ①5人左右工作餐（早中晚）以及客餐 ②买菜、洗碗以及厨房卫生 5.工作时间：周一至周日，法定节假日放假 6.福利： ①探亲路费报销：一年两次往返 ②包吃住，住宿环境好 7.工作地点：济南历下区 8.年龄要求：50岁以内 9.责任心强，吃苦耐劳，注重卫生，安全意识强，团队合作精神佳 有意请联系：13841263487

岗位职责： 1、确保到店宾客都及时受到关注，及时响应宾客需求；确保重要客人都受到特别关注； 2、监督并引导接待、预定工作，在高峰时期，协助前厅部各岗位的工作； 3、协助迎接客人，安排客人至房间并送重要客人离开； 4、监管员工服务质量，处理宾客投诉； 5、促进酒店内房间及设施的销售，提升员工销售技巧，助力销售业绩增长； 6、查看帐单，关注客人信誉度； 7、分析并批准折扣，分析房价差异报告，对房间的收入进行控制； 8、熟悉酒店在紧急情况发生时的对应方案，在紧急情况时及时采取正确措施； 9、上级安排的其它工作任务。 任职资格： 1、拥有在相似规模酒店3年前台接待或宾客服务经理等相关工作经验，包括管理经验； 2、较好的英语表达能力及良好的沟通协作能力； 3、具有酒店行政管理、酒店管理或相关领域的学士学位。 酒店地址：成都市青羊区西玉龙街168号 联系人：唐女士 联系方式：028-83328666-8506/18180877490 邮    箱：recruiting.chengdu@dorsetthotels.com 有意向可于工作日10:00-17:00至酒店人力资源部参加面试

岗位职责： 1. 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。 2. 保持库存现金限额并保证每日对所收现金进行准确报告。 3. 为酒店客人的旅行支票兑换现金，并协助进行外汇兑。 4. 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管或经理。 5. 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。 优先考虑： 1. 良好的英文口语表达能力。 2. 相貌端正，气质佳。 3. 熟手优先（opera系统）。 酒店地址：成都市青羊区西玉龙街168号 联系人：唐女士 联系方式：028-83328666-8506/18180877490 邮    箱：recruiting.chengdu@dorsetthotels.com 有意向可于工作日10:00-17:00至酒店人力资源部参加面试

岗位职责： 1、帮助客人提拿物品，关注客人，对客人提供快速、礼貌的帮助。 2、按标准送报纸、留言、包裹、邮件到客人房间。 3、为客人提供个性化服务。 任职要求： 1、形象端正，性格开朗活泼，乐于助人。 2、有较强的服务意识，有志在酒店业发展。 酒店地址：成都市青羊区西玉龙街168号 联系人：唐女士 联系方式：028-83328666-8506/18180877490 邮    箱：recruiting.chengdu@dorsetthotels.com 有意向可于工作日10:00-17:00至酒店人力资源部参加面试

1：把握机遇为雅诗阁创造最大销售收益。 2：负责市场开发，增加并保留客源。 3：建立并维护良好的客户关系以增加销售额。 4：完成全程的销售流程，包括销售跟踪，现场勘查，价格谈判，合约准备与签订。 5：服务客户，了解需求并尽量满足客户的要求。 6：设计并参与各项销售活动来增强客户的关系。 7：准备，分析销售报表。