为酒店销售团队提供协调和管理服务，以协助酒店以及洲际酒店集团内的所有酒店创造收益。  1、具有市场销售，酒店管理，商业管理或相关领域的大学学历或职业证书。  2、2年相关工作经验，或与此相当的教育与工作经验结合的背景。  3、扎实的英文基础，沟通能力强。

职位概述 主要处理宴会厨房烹调菜式，协助头炉工作。 财务回报 按照标准菜谱制作职位菜品，确保菜品质量 做好本职位菜品质量，避免二次加工，能源的节约控制 员工团队 与主管交流疑难问题，接受和分析客人的意见和相关信息 与其他分部门员工建立并保持良好的工作关系 按计划参加各种培训和会议 宾客体验 确保其出品菜品质量良好 针对客人关于菜品提出特殊要求给以合理的响应，确保宾客感到满意 企业责任 确保中厨房，包括宴会厨房设备运行良好，安全和清洁，若有任何维修需求，应立即通知工程部并跟踪 参加餐饮部的市场营销和促销活动，随时留意本地竞争对手动向和行业趋势 遵守国家法规，当地的卫生、安全法规和酒店规章制度

职位描述 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。 • Provides functional assistance and direction to all departments. 为所有部门提供功能性帮助及指导。 • Cooperates, coordinates and communicates with other hotel departments as required. 按照要求，保持与其他部门的合作及交流。 • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel 确保到酒店的客人都受到及时关注。 • Responds to guest needs and resolves related problems 对客人需求作出反映，解决相关问题。 • Supports and assists Front Office personnel and all departments at peak periods. 在高峰时期，协助前厅部工作人员及所有部门工作。 Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention. 为重要客人和优悦会员准备有总经理签名的欢迎卡，确保他们都受到特别关注。 • Inspects front of house and back of house regularly for cleanliness. 定期检查酒店前后区域的清洁。 • Assists Guest Relations in greeting.rooming, and sending off VIP guests. 协助客户关系主任，迎接客人，安排客人到房间并送重要客人离开。 • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 对员工的行为、穿着、个人卫生进行监督。 • Promotes inter-hotel sales and in-house facilities. 促进酒店内房间及设施的销售 • Coordinate with Security under any Emergency situation, being a part of Emergency Fire Team 在安全紧急情况下和安保部保持良好的协作关系并且能成为紧急消防团队中的一员 • Assist Club Lounge and Loyalty team when the manager, to make sure provide the best service 在行政楼层和宾客关系经理不在的时候要负责她们的工作确认他们会为客人提供最完善的服务 • Checks and Assistant the P.S.B procedure 查看和协助宾客登记信息程序 • Checks billing instructions and monitors guest credit 查看账单，关注客人信誉度。 • Analyses and approves discounts and rebates. 分析并批准折扣/扣减。 • Analyses the rate variance report to ensure rooms revenue control 分析房费差异报告，对房间的收入进行控制。 • Takes action with the Property Management Systems (PMS) in emergency situation. 在紧急情况时，对酒店管理系统采取措施。 • Fully conversant with all hotel emergency procedures. 熟悉酒店在紧急情况发生时的对应措施。 • Ensures front line staff complies with FIT marketing techniques and maximize sales. 确保一线员工掌握销售技巧，尽量提高销售。 • Perform other duties as maybe assigned by superiors 完成上级布置的其他工作 备注：已有夜班值班经理

招聘实习生部门及相关职位： 1、前厅部                    行李员、行政酒廊接待员 2、餐饮厨房                全日制自助餐厅厨师、地中海扒房厨师 要求： - 热爱酒店行业 - 态度端正，吃苦耐劳 - 实习期6个月及以上（应届毕业生领取毕业证后可转为正式员工）

To maintain a high customer service focus by approaching your job with the customersalways in mind. 在服务工作的整个过程中，时刻保持高度的客户服务意识。 To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。  To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。  To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。  To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。  To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能够积极的向客人及供应商推荐酒店的服务及设施

1.客户提供评估和科学的健身咨询，帮助客户明确锻炼目标，负责客户的健身指导和安全防护； 2.为客户提供专业、科学的健身计划，并按公司要求，完成私教课并有效保管私教客户资料； 3.维护健身房内客户锻炼的秩序，健身器械的日常维护与清洁工作； 4.需要跟着老教练学习健身知识以及训练方法； 5.完成领导交办的其它工作。 职位要求要求： 1.全日制大专及以上学历，运动医学、康复学相关专业，持有康复治疗师资格证书优先 2.具有2年以上大型健身房及康体运动中心工作经验者优先； 3.专注于健身行业，想长期往健身行业发展

Co-ordinate the maintenance of all recreational facilities and equipment 协调康乐设施和设备的所有保养工作。 Coordinate the delivery of all recreational guest services 协调所有对客康乐服务。 Responsible for the safety of all guest services 负责所有对客服务的安全。 Manage all staff in this department 管理部门内全体员工。 Manage the sale and promotion of departmental products and services 对部门的产品及服务的销售工作进行管理。 Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明，确保了解酒店的工作和运营需求。 Manage all special requests made by guests 处理客人所有的特殊要求。 Ensure consistency within the department 确保部门内工作的一致性。 Management of lost property for the hotel 管理酒店的遗失财物。 Assist with the development of new products and services 协助新产品和服务的开发工作。。 Assist with the evaluation of sales and marketing activities 协助对销售和市场活动的评估。 Anticipate economic business level fluctuations and makes action plans 预测业务水平并制定工作计划。 Comply with all Hotel and corporate guidelines ( signage guidelines, safety guidelines, etc) 遵守酒店和企业指导方针（如标识指导方针安全指导方针等）。 Deliver high quality service to guests 向客人提供高品质的服务。 Adhere to departmental cleaning and maintenance programs 遵守部门清洁和保养规定。 Attends meetings and training sessions as required. 根据要求参加会议和培训课程。 Complete other responsibilities as assigned. 完成指派下来的其它任务。

Co-ordinate the maintenance of all recreational facilities and equipment 协调康乐设施和设备的所有保养工作。 Coordinate the delivery of all recreational guest services 协调所有对客康乐服务。 Responsible for the safety of all guest services 负责所有对客服务的安全 。  Manage all staff in this department 管理部门内全体员工。  Manage the sale and promotion of departmental products and services 对部门的产品及服务的销售工作进行管理。 Access sales and marketing data 使用市场销售数据。 Assist with the development of new products and services 协助新产品和服务的开发工作。 Assist with the evaluation of sales and marketing activities 协助对销售和市场活动的评估。 Anticipate economic business level fluctuations and makes action plans 预测业务水平并制定工作计划。  Comply with all Hotel and corporate guidelines (eg  signage guidelines, safety guidelines, etc) 遵守酒店和企业指导方针（如标识指导方针安全指导方针等）。  Deliver high quality service to guests 向客人提供高品质的服务。 Adhere to departmental cleaning and maintenance programs 遵守部门清洁和保养规定。 Attend and input at management meetings as required 按要求参加管理层会议并参与讨论。 Works with Human Resources on manpower planning and management needs Works with Director of Finance in the preparation and management of the Department’s budget.

1. Responsible for the production, production, cost control and personnel management of Western dim sum. 负责西式面包的制作、出品、成本控制、人员管理等工作。 2. Strong ability to make Western-style bakery products.  具备较强的西式饼房制品制作的能力。 3. Familiar with the working process of western bakery and the production methods of various products. 熟悉西式饼房的工作流程和各种制品的制作的方法。 4. Directs and controls all subordinate kitchen staff to ensure that all day to day operational matters are handled on time and guest expectations are met.  指导和控制所有下属员工,确保所有厨房的日常运营事务的处理方式在时间和客人的期望得到满足； 5. Ensures that food is stored, prepared and secured hygienically and safely. 确保食物储存、准备和安全卫生和安全； 6. Ensures that food is prepared and cooked according to specific recipes and wastage is minimised. 确保食物是根据特定的制备和烹调食谱和损耗降到最低； 7. Assists in maintaining standards of hygiene and cleanliness in all kitchen and related areas.   协助维护和清洁的卫生标准在所有厨房及相关领域；

1.Prepares, cooks, serves and stores dishes: 进行菜肴的制作、烹饪、上餐和存储工作： 2. Communicates politely and display courtesy to guests and internalcustomers 与客人和内部客户礼貌、友好的交流 。 3.Establishes and maintains effective employee working relationships 与员工建立并保持良好的工作关系 。 4.Prepares in advance food, beverage, material and equipment needed forthe service 事先准备服务所需的食品、饮料、材料和设备。 5.Cleans and re-sets his/her working area 清洁并整理工作区域。 6.Hygiene and Cleanliness 卫生和清洁

Prepares all dim sum items for daily operation 准备每日所需的点心,以确保运作顺利进行 Checks and prepare all mise-en-place in section. 检查和准备所在部门的全部食品准备工作

Handles all reservation correspondence and inquiries quickly, efficiently and accurately.  能快速有效地处理预订要求。 Ensures that all reservation details are accurately entered into the computer in a timely manner. 确保所有预订信息都被规范，及时地录入系统 Regularly update the database ensuring accuracy of details. 随时更新数据确保准确 Ensures that contract rates and allotments in the computer are up-to-date and current. 确保合同价及保留房实时有效 Monitors the hotel room inventory, maximising the yield. 监督房态，使收益最大化  职位要求 1-2 years working experience with same position in Brand Hotel 一至两年同等岗位品牌酒店工作经验。 Excellent English language skills 优秀的英语交流及运用技能。 Good telephone manner 良好的电话礼仪。

1.熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)。 2.迎接宾客，引导宾客到预订台位或宾客满意的台位。 3.随时注意听取宾客的意见，及时向上级反映。 4.给宾客提供个性化服务员。 5.掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 6.向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。

Sign in for attendance in full uniform, uniform must be cleaned and presentable. 身着全套制服签到，制服应干净整洁。  Assist to supervisor and supervise the department operation. 协助主管并监督日常工作。 Supervise and delegate duties to all staff within the job scope and to prepare their work schedules. 准备员工工作计划，在职责范围内管理并委派工作给员工。  Handle all complaints and requests immediately and tactfully. Make sure the guests are satisfied with the service before they leave the hotel. Request assistance from supervisor if complaints and requests cannot be handled. 迅速巧妙地处理客人的投诉和要求，确保客人离开酒店前对酒店提供的服务感到满意，如果无法妥善处理客人的投诉和要求应请求主管的帮助。 Should be alert and attendant while guest are swimming. Should not live the guest in any case alone. 客人游泳时提防并注意客人的安全，任何情况下不能把客人单独留在游泳池。  Should inform immediately to management in case of any incident occur around swimming pool. 泳池范围内发生任何突发事件要立即通知管理层。 Make sure that guest should be saved if he/she is drowning or face any trouble. 在客人遇到麻烦时确保他/她的安全。 Should be able to provide first aid to guest . Should call for emergency help immediately. 给客人提供急救服务并立即拨打紧急救助电话。 Conduct daily inspections of swimming pool. 每日检查游泳池。  Make sure that swimming pool are hygienically cleaned. 确保对游泳池进行消毒清洁。 Maintain a daily logbook where it should record all necessary follow-ups for the next shift. Note in logbook all complaints unusual activities and attitude of the Leisure Club staffs for the information of recreation manager / supervisor. 保管每日信息本并记录下一班应跟办的事项，客人投诉，不寻常的行为，以供康乐经理/康乐主管参考。  Report all maintenance to the Engineering Dept. and check maintenance work to be done or not. 向工程部汇报所有维修问题并检查维修是否已经完成。 Control consumption of Guest supplies/amenities and sees to the adequate stocking of cleaning supplies. 控制客用品消耗，检查清洁用品是否有足够存量。 Must be thoroughly familiar with the duties of every employee in his area. 必须非常熟悉每个员工所负责区域的工作职责。  Report any malfunctioning of equipment to Superior. 向上级报告所有机器设备故障。 Perform common duties and other duties as assigned by Management. 执行其它由管理层分派的工作。

Receives, sorts, counts, stores and issues all uniform according to established procedures 依照既定工作程序对所有制服进行接收、分类、读数、存储和发放。 Assists in inventory taking 协助进行制服盘点工作。 Assists in repairing uniform 协助修补制服。 Reports damages and loss uniform to supervisor 向主管汇报制服的损坏和丢失情况。  Maintains uniform and equipment in proper state of cleanliness and repair 保证制服和设备的清洁与修补（修缮）。  Maintains records of uniform issues and discard register 保持对制服发放和丢弃的记录。  Complies with Hotel’s health, safety and hygiene policy and adheres to conduct personal grooming and hygiene standards 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准。

Club Millesime Supervisor is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Club Millesime. 负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保索菲特会所在预算的范围内得以高效运作。  The Club Millesime Supervisor is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel 负责迎接酒店的VIP客人，并且保证他们感觉舒适，受到欢迎。 Maintain daily an accurate record in the Club Millesime logbook of items and incidents which may be of concern to management and/or which may require further attention. 对于宾客服务簿上的事件以及管理层要求进一步跟踪解决的事情有详细准确的纪录。  To assist as required/requested with the solving of any guest’ complaints/upsets and make record on logbook accordingly. Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis. Effectively handle and resolve and guests complaints and to seek help if needed. 按照要求，解决客人的投诉、抱怨，并作相应的纪录。确保达到客人的满意，在一定的时间内跟踪解决，高效处理客人的投诉，如有需要，寻求上级的帮助。  Have a complete knowledge of the hotel facilities and services, including room types, room rates, relative features and facilities, food and beverage outlets and all Front Office Sections. 对酒店的设施及服务，包括房间类型、房价、相关特色及设施，餐饮促销、前厅部的各个部门都有一定的了解。 1Check the daily arrival list. Special arrival list for VIP’s, repeat guests and fits. 检查每日预抵客人名单，特别留意一些重要贵宾和常客的特殊安排。  Ensure glassware and chinaware for breakfast and “Happy Hour” are well stocked and equipment is well maintained. 确保早餐和“欢乐时光”所需要的玻璃器皿、瓷器和其他设备好好保存。 To be fully aware of the selling strategy for the day. 了解当天的销售状况。 To be fully aware of and actively promote hotel promotion programs if any and up sell them at all times. 了解酒店的促销计划并积极参加，并随时推销他们。 Oversee the daily movement of guest activities and be able to resole any guest complaints and to establish an amicable relationship with guest, clients and customers of the hotel. 了解客人的每日活动，解决客人的投诉，与客人、客户和顾客建立友好的关系。  To ensure guest retention program extend to loyalty customer on a consistent basis. 确保回头客政策能持续地延伸到每个忠实客人的身上。 Ensure that “shift reports” are printed and “Traces” are followed up accordingly. 保证班次报表能按时打印，并且跟踪报表能相应的跟踪执行。  Coordinates meal breaks. 组织好员工的用餐时间。 Handles problems and seeks assistance of Club Millesime Manager to when necessary. 帮助员工处理问题，如需要可向索菲特会所经理寻求帮助。  Maintains all equipment in good working order and trains new employees on equipment utilization. 所有设备必须保持在良好的工作状态下，并教给员工如何正确使用。 Is thoroughly familiar with all Emergency Procedures as specified by hotel. 十分熟悉酒店所有的应急工作程序。 Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通过最恰当的途径，尽可能向客人提供最优质的服务和最新、最准确的信息。 Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 为酒店保持良好的声望并帮助酒店增加收入。 Perform other related duties & special projects as assigned by the supervisor. 随时执行上级分配的其他相关任务或特殊项目。

Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked 主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。  Maintain a willingness to please attitude and give undivided attention to any approaching guest 保持令人愉悦的态度并专心接待每位到来的客人。  Adhere to guest checking in and checking out procedures pertaining to baggage handling 在与行李相关的问题上，遵守客人入住和退房工作程序。 Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members 在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。  Assist arriving and departing guests by opening and closing car and taxi doors 为来店和离店的客人开关汽车及出租车门。 Maintain a spotless Porte Cochere and Drive way 保持车辆门道和车道的清洁。 Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.  将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。  Be familiar with the layout of the hotel and memorize the preferred route for escorting guests  熟悉酒店布局并记下护送客人的最佳路线。  Be familiar with the lift workings and emergency stairs 熟悉电梯和疏散楼梯的使用。 Provide information to guests about the hotel facilities and services 向客人提供关于酒店的设施和服务的信息。  Provide guest services and guidance 向客人提供服务和引导。 Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests 熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。 Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning 保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。 Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty 上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。 Help other employees in department, replacing them temporarily when necessary  帮助部门内其它员工，如有必要则暂时代理他们的工作 。 Keep the baggage room clean and in order before going off duty on each shift 每次交班前均保持行李室的整洁。 Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain 当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。 Use the Duty Log to document matters of importance 使用工作日志来记录重要事项。 Operate Communicates equipment  操作通信设备。 Arrange transport and coordinate luggage 负责安排交通并协调行李事宜。  Manage the key system securely  对钥匙系统进行安全管理。

In the absence of a Manager, conducts shift briefings to ensure hotelactivities and operational requirements are known 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。 Endeavour to resolve all complaints during shift and logs all complaintsin log book for further follow up 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 Supervise cash handling and banking procedures 监督现金的处理和存放程序。 Prepare daily banking and cash flow reports 编制每日存款和流动资金报告。 Establish and instruct staff in cash security procedures 制定并指导员工执行现金安全制度。 Deal with irregular payments 处理异常的付款情况。 Supervise the maintenance of service equipment 监督服务设备的维护保养。 Monitor standards of guest facilities and services 监督客用设施和服务的标准。 Control stock and monitor security procedures 控制存货和监督保安成序。 Assist with menu and wine list creation 协助菜单和酒水单的设计工作。 Supervise functions 监督各项职能。 Supervise outlet service 监督餐厅的服务。 Works with Superior on manpower planning and management needs 和上级领导一起进行人力规划和管理需求。 Works with Superior in the preparation and management of theDepartment’s budget 和上级领导一起编制和管理部门预算

Organize uniform room and keep it tidy at all times. 整理收拾制服房，保持一贯的整洁。 Issues uniforms. 分发制服。 Numbers uniforms and store them per department. 给制服编号，并按部门分类。 Repairs or alter uniforms. 缝补或更改制服。 Inspects all clean uniforms. 检查所有干净的制服。 Monitors and keep an inventory of uniforms. 管理并记录更新制服盘点情况。 Leases with tailor for repairing clothing for guests. 与裁缝沟通关于客衣的缝补情况。 Assists in stock inventories. 协助库存盘点。 Helps in laundry section as and when required. 随时协助洗衣房的运转。 Responsible for repairing items such as drapes, sheers, bed dust ruffles, other linen, etc. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 负责缝补厚重的隔光帘布、纱帘布、床罩花边及其他布草等。

Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls. 快速高效的转接所有来电。 Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs. 诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间方位等。 Ensure the  Supervisor or  Manager is kept fully aware of any relevant feedback from either customers or other department. 将客人和其他部门的意见和建议及时反馈给主管或经理。 Check all the equipment in Magic Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline centre clean and tidy to ensure that all the staff may work in a comfortable environment. 时刻关注部门各项设施设备的运转是否正常，如传呼系统，语音留言，FCS 系统等。保证关爱热线的清洁干净，为员工提供一个相对舒适的工作环境。 Reviews VIP arrival and ensures proper handling of VIPs and groups. 关注VIP预抵及团队客人. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 积极的工作，友好的为客人提供服务。 Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。 Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。 Play a active role in achieving or exceeding the departmental performance test targets set up by the Hotel management which has direct connection with and influence on the individual performance test. The individual performance test target refers to the Hotel performance test policy and procedures. 在完成或超额完成酒店下达的各项经营考核指标中起积极作用，该经营考核指标与个人绩效考核挂钩。个人绩效考核办法参见酒店绩效考核制度。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual 依照洲际酒店及度假村前厅部工作手册中规定的工作程序，确保所有客人进行交接班说明工作，确定了解酒店活动和运营要求和抵店和离店时均有服务人员为其提送行李，甚至为其储存。 Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements. 详细了解每天客人 进行交接班说明工作，确定了解酒店活动和运营要求抵店和离店的情况，重点留意贵宾、优悦会会员和团组的活动。  To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly 与宾客关系主任密切合作，以确保贵宾和优悦会会员的行李得到迅速派送。 To assist the Doorman and supervise on traffic control along the driveway during peak hours 在高峰期对门僮进行协助，并监督对车道的交通控制。 Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty.  Similarly, staff appearance should remain clean, smart and tidy at all times. 进行每日例会，以确保所有着装服务人员了解最新情况并得到正确指导，并保证工作开始前所有员工的穿着均符合规定、干净整齐。同样，员工的外表也应随时给人以干净、精明和整洁的印象。 Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs) 负责（通过发现培训需要）对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训。 Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas 确保所有员工了解并熟知酒店设施及周边区域的情况。 Ensure that the surrounding areas at the lobby level and main entrance are clean  确保大厅和正门周边区域的清洁。 Supervise the Parking Valets in handling guests’ vehicles properly 监督停车场服务员对客人车辆合适处理。 Prepare newspaper orders and co-ordinates with news vendor for early delivery.  Supervises Bellman for newspaper delivery 负责报纸预订工作，并与报纸供应商协调早晨送报事宜。监督应接服务员送报情况。  Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly 确保所有设备（手推车等）保养良好并得到准确记录。 Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures 熟知紧急情况疏散和防火工作程序，并确保所有穿著酒店工服装的员工了解这些程序。

Ensure at all times maximum guest satisfaction through personal recognition to all guests along with  members, VIPs, and repeat guests,  and prompt cordial attention from arrival through departure 确保最大限度上满足客人的需求，会员及重要贵宾从到达至离开酒店期间，为客人提供个性化服务，使客户满意。 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 随时以友好的态度与客人打招呼，为客人提供帮助，尽量称呼客人的姓名。 Meets and escorts arriving VIPs and bids farewell upon their departure. 迎接并陪同抵达的重要客人办理入住，在客人离店时应向客人道别。 Provides courteous and efficient service and if possible complies with every guest request. 如果有可能对每位客人提出的每一个要求都要提供礼貌和高效率的服务和帮助。 Greets guests in a courteous and friendly manner. 礼貌友好的问候客人。 Escorts guests from the main entrance to the reception counter for registration. 从正门陪同客人到前台登记。 Shows guests up to their rooms and explain the facilities the hotel provides. 引领客人到房间并向客人介绍酒店的设施。 Offer to do their flight reconfirmation, changes or new bookings. 为客人提供机票再确认，更改或预订机票的服务。 Promotes the hotel outlets and offers to make reservations for them. 推销酒店的餐厅并为他们提供预订服务。 Adheres to policies established by the hotel. 遵守酒店建立的制度。 To be thoroughly conversant with the computer system at the Front Office. 精通前厅的电脑系统。 Provides guest service and comply if possible with every guest’s requests. 如果有可能对每一位客人提出的每一个要求提供服务和帮助。 Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival. 检查并确保为重要客人所预分的房间已经就绪，所有客房所需相关用具已于客人抵达前布置完毕。 Ensures that the lobby and work place is kept clean at all times. 确保大堂和工作区域始终保持整洁。 Assist in taking room reservations, if a guest approaches the Front Desk or calls up. 如果客人路过前台或打电话预订房间，要帮助客人。 Works closely with the front desk staff to ensure a smooth check in. 同前台员工密切合作以确保客人入住登记办理顺畅。 Provides information on the city to the guests. 向客人提供本市的有关资料。 Reads and signs the logbook and notice board for the latest news and follow-ups. 阅读工作日志并签字，注意板面上的最新信息并尽快解决落实。 Adheres to hotel policies and procedures. 遵守酒店的制度和工作程序。 Attends meetings and training programs (if any). 参加会议和培训。 Reports immediately any guest complaints to the Duty Manager 及时向值班经理报告客人的投诉。 Issues fruits baskets and other amenities 赠送果篮或其它用品。 Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times. 必须能够向客人提供酒店各种附属功能，旅游、票务，航班、公交、客船、火车时刻表及概述，所在城市特别事件及酒店组织的特殊活动。必须随时给予客人足够重视。 Meets all repeated guests and VIPs upon arrival. 必须迎接抵达的所有常客及重要人物。 Checks with the reservation correspondence to make sure that all guest’s requests are granted. 核查预订信息以确保客人所有要求均可满足。 Assumes other duties as delegated from time to time. 随时承担被委派的其他工作。 Ensure all Airport pick-ups are being taken care of. 确保照顾到所有需要接机的客人。 Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通过最恰当的途径，尽可能地向客人提供最优质的服务和最新、最准确的信息。 Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 为酒店保持良好的声望并帮助酒店增加收入。

Ensure manage theequipment and hygiene efficiently according published policy and procedure. 根据建立的政策和程序，确保始终有效的管理餐厅的设备和卫生。 Assist manage inoperation. 在操作中始终协助督导进行管理。 Exchange the positionflexible. 对餐饮部或酒店其他部门的岗位进行灵活的调换。 Delegate associatetask and check regularly. 给下属布置任务并定期检查他们的表现。 Establishes andstrictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 严格遵守所有的运行设备、供应品和存货是同等量的，确保餐厅有足够的设备。 Assists in conductingmonthly inventory checks on all operating equipment and supplies. 协助每月对所有设备和存货进行检查。 Assist to controlnecessity and stock items and operate the equipment carefully 协助控制必需品，存货，并小心操作所有的运营设备和供应品。 Ensure each outlet areequipped cleaning equipment. 确保每个餐厅能提供清洁、干净的运营设备。 Assist stewarding efficientand smooth in operation, ensure adhere to Hyatt standard at all times. 协助餐务部做流畅并有效的操作，确保始终能达到凯悦的标准。 Ensure food supplyarea tidy, clean and dry. 确保提供生产食物的区域是清洁并且干燥的。 Manage overnightcleaning in the kitchen area food and beverage area. 管理晚上的厨房、食物和饮料区域的清洁工作。 Ensure cleaning atheart of house area, remove the garbage according to the standard published. 确保后台的清洁安排并根据建立的标准清理垃圾。 The minimum goals inoperation is achieve Department Operations Manual. 营运最基础的标准是为了达到营运手册的服务标准。 Assist operation whenin busy period. 在繁忙的时候，协助运作。 Conduct and attenddepartment briefing accordingly. 在每日上班前，对员工做指示。 Liaise with kitchenand related department in the daily operation. 在日常的营运中，要和厨房及其他营运部门进行沟通。 Recommend to outletmanager in operation and procedure. 学习、评估营运/程序并向餐厅经理建议应该改进的地方。

In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时负责交班说明，确保了解酒店的各项活动和运营要求。  During the shift, oversees the preparation of kitchen equipment for use 在当班期间管理厨房设备使用前的准备工作。 Supervises the receiving and storage of kitchen goods 负责接收和存储厨房物品的管理工作。 Supervises the cleaning and storage of kitchen equipment 监督厨房设备的清洁和存放。 Supervises the handling of kitchen linen 监督厨房布巾的处理工作。  Supervises the cleaning of an hygienic kitchen 监督厨房的卫生。  Engages in and supervises the cleaning of kitchen and equipment 参与监督清洁厨房和设备的工作。 Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的个人卫生并在小组中执行卫生标准。 Supervises all functions of the Stewarding operation to achieve the optimum departmental costs 监督管事部的各项职责，使部门成本控制到最低。  Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation 监督管事部的各方面职责，使满意度达到最高水平。 Establishes and maintains effective employee and inter-departmental working relationships 与员工和酒店其它部门建立并保持积极的工作关系。 Assists the Chief Steward in developing training plans, develops training material in accordance with IHG guidelines and implements training plans for the Stewarding employees. 协助管事部经理制定培训方案，按照洲际酒店集团的纲要制定培训材料，为管事部员工和餐饮部其它员工执行培训。 Assists the Chief Steward in setting Stewarding goals and developing strategies, procedures and policies 协助管事部经理设定管事部的目标和制定策略，程序和规定。  Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment 協助确定库存的最多和最少量，控制所有材料和设备的标准存货量。 Supervises the counting of inventories in coordination with employees of the accounting division 与会计部门员工一起監督盘点库存。 Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs 联系工程部员工安排预防性的维护维修。 Works with Supervisor in manpower planning and management needs 和上级领导一起进行人力规划和管理需求。  Works with Supervisor in the preparation and management of the Department’s budget 和上级领导一起编制和管理部门预算。