Produces food of high quality according to standard recipes
按照标准菜谱制作高质量的食品
Assists with the preparation, presentation, decoration and storage of all foods.
协助进行菜品的制作、装盘、装饰和存储工作。
Communicates politely and display courtesy to guests and internal customers
与客人和内部客户礼貌、友好的交流。
Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards
指导厨房帮手,包括厨师、厨房服务员和管事的工作。
Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
与上级交流疑难问题,客人或内部客户的意见以及其它相关信息。
Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
Attends and participates in daily briefings and other meetings as scheduled
按计划参加并参与每日例会及其它会议。
Attends and participates in training sessions as scheduled
按计划参加培训活动。
Prepares in advance food, beverage, material and equipment needed for the service
事先准备服务所需的食品、饮料、材料和设备。
Cleans and re-sets his/her working area
清洁并整理工作区域。
Implements the hotel and department regulations, policies and procedures including but not limited to:
实施酒店和部门的规定、政策和工作程序,包括但不限于:
House Rules and Regulation
酒店的规则和规定
Health and Safety
健康和安全
Grooming
仪容
Quality
质量
Hygiene and Cleanliness
卫生和清洁
Performs related duties and special projects as assigned
执行被分派的相关任务和特殊项目。
Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction.
确保 接听和转达所有与部门相关的信息,以保持既定标准并取得客户的满意。
Receives, records, and distributes various reports.
接收 、记录并分发各种报告。
Receives, records, and transmits guest requests accurately.
准确接听 、记录并传达客人的请求。
Responsible for entering accurate room status into computer daily and investigate discrepancies.
负责每天将客房情况准确的输入电脑并调查各种异常情况。
Maintains and update administrative data.
保持和更新管理数据。
Maintains working area and equipment in a proper state of cleanliness and repair.
确保工作区域和设备得到良好的清洁和修缮。
Report guest complaints to Executive Housekeeper or delegate immediately.
及时向行政管家或其代理人汇报客人的投诉情况。
Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards.
遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准。
Attends meetings and training sessions as required.
按要求参加会议和培训活动。
Is multi-skilled as a Room Attendant as well as other areas of Housekeeping.
成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。
Adheres to Housekeeping standards and procedures and enforces same.
遵守并执行客房部的各项标准和工作程序。
·In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。
·Endeavor to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
·Supervise cash handling and banking procedures
监督现金的处理和存放程序。
·Prepare daily banking and cash flow reports
编制每日存款和流动资金报告。
·Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
·Deal with irregular payments
处理异常的付款情况。
·Supervise the maintenance of service equipment
监督服务设备的维护保养。
·Monitor standards of guest facilities and services
监督客用设施和服务的标准。
·Control stock and monitor security procedures
控制存货和监督保安成序。
·Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
·Supervise functions
监督各项职能。
·Supervise outlet service
监督餐厅的服务。
·Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
·Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
Under the guidance of the Director of Engineering or his delegate ensures that the Hotels equipment is operated in accordance with IHG standards to ensure maximum efficiency and guest satisfaction
在工程总监或其代理的指导下,确保酒店设备按照洲际酒店集团标准运作,以确保实现最大化的效率和客人满意度
Reports daily by log book to the Director of Engineer of all irregularities during his shift and steps taken to rectify the problems highlighted
通过日志薄向工程总监每日汇报当班期间所有非常规事件以及纠正问题所采取的行动
Determines optimal operating efficiencies and take necessary corrective measures when variance from standards are excessive through logs and utility data
决定最优的操作效率,并在日志和公共设施数据显示与标准差异过大时采取必要的改善措施
Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel
参加酒店范围内的各类维修和保养工作,包括酒店的新增和延伸设施或由酒店提供维修保养
的任何其他物业
Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system
对现有的系统提出改进建议,从而优化该系统的运作效率和经济节约
Coordinates and attends/distributes all work orders directly to his staff for action on a daily basis, giving priority to guest complaints
每天协调并参加/向员工直接分配实施所有的工作定单,优先处理客人投诉
Prepare engineering department required spare parts list
准备工程部必要零部件清单
Prepares PM annual plan and a monthly Maintenance Status Report
准备项目管理年度计划和每月的维修情况报告
Ensures that the water treatment and water treatment testing is being carried on
确保实施水处理和水处理检测
Ensures implementation of IHG policies and procedures for:
确保在以下方面实施IHG政策和程序:
- Maintenance schedules.
维修计划表
- Energy conservation and control
能源节约与控制
- Water and sewage quality control
水与污水的质量控制
- Fire prevention and other life safety programs
火灾预防和其他生命安全计划
- Effective plant preventive and routine maintenance
机房有效的预防性和常规保养
- Operation and control of Plant and equipment
机房及设备的运作和控制
- Energy management systems and procedures
能源管理系统和程序
- POMEC logs and utility consumption
POMEC日志和公共设施消耗
- Inspection and staff supervision
视察和员工管理
Overall supervision of all shift personnel during his/her shift
当班期间对所有当班员工的监督和管理
Works with Superior and Human Resource department to ensure the departmental performance of staff is productive. Duties include:
与上级和人力资源部一起,确保部门员工的工作绩效和生产力。职责包括:
- Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
根据部门标准和程序实施工作培训,并记录每个员工的进展情况
- Trains and develops the assigned Employees in order to improve their skills and quality of work.
培训和发展指定的员工,以提高他们的工作技能和质量。
- Provide input for probation and formal performance appraisal discussions in line with company guidelines
根据公司的指导准则,为试用期和正式工作表现评估的讨论提供意见
- Ensure new staff attend Corporate Orientation within first month of hire
确保新员工在聘用后第一个月内参加公司的入职培训
- Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
对员工进行辅导、咨询和违法酒店政策和部门程序时的纪律处分,提供有建设性的反馈意见,以改善工作绩效
- Ensures that house rules are followed and obeyed
确保遵守和奉行内部的规定
- Ensures punctual attendance and adherence to duty schedules by all subordinate staff.
确保所有下属员工准时参加和遵守工作日程表
Coordinates with related department for the PM/PMM/FPMM schedule and work execution
与相关部门协调PM/PMM/FPMM日程安排和工作执行
Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior
必要时或在上级的指导下与酒店客人和外部承包商沟通和合作
Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities
必要时与其他部门沟通和合作,为宴会、促销活动和节庆活动提供额外或专门的服务
Ensures smooth and continuous functioning of required equipment for the total hotel building and its interior, thus achieving maximum efficiency and guest satisfaction
确保酒店整体建筑及其内部必要设备的平稳、持续运作,从而实现最高的效率和宾客满意度
Job Requirements:
岗位要求:
有洲际酒店集团背景优先
Those with experience in IHG will be given priority.
·Prepares kitchen equipment for use
准备厨房设备以便使用
·Assembles and prepare ingredients for menu items
为菜单上的项目安排准备原料
·Prepares simple food items
准备简单的食品
·Prepares food for service
准备食品为客人服务
·Portions and plates food
将食品切片并置于盘子上
·Assists with checking and receiving goods
协助检查和接收货物
·Store goods
储存货物
·Maintain storage areas
管理储存区
·Clean and store equipment
清洁和储存设备
·Clean premises
清洁房屋
·Handle waste and linen
处理垃圾和布草
·Maintain a hygienic kitchen
保持厨房卫生
·Cleans kitchen and equipment
清洁厨房和设备
·Maintain high standards of personal hygiene
保持高度的个人卫生
·Attends to all briefings
参加所有说明会
·Participates in training
参加培训活动