岗位职责 1.确保所有的维修和预防维修计划都在该班内按时执行。 2.接受，分配并且跟进所有的工作单核维修单。 3.处理技术图纸，以及备货的记录和库存。 4.故障查找，操作，修理并且保养,确保区域内所有设备的清洁和正常工作。。 5.在保证安全运行和营业格调的前提下，力图节省能耗，注重环境保护的新概念。 6.督导重要维修及增改工程施工，控制质量与进度。 7.协助外施工单位在本酒店的施工，保证工程质量。 岗位要求 1中专以上文化程度；2年以上同岗位工作经验。 2.必须掌握机电工程设备的基础知识。 3.能充分领会工上级的经营意识，能组织和指挥本岗位工作计划的实施，确保工程部的正常运转。 4.有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5.身体健康，精力充沛。

工作职责 1.   接收并分派任务单。 2.   保证都能准时参加并严格遵守职责安排时间表 3.   早晨现场检查，保证遵守个人仪容仪表和卫生标准 4.   支持并推动可能提升程序效率及减少能源和设施成本的方案   任职要求 技能要求 1. 具有良好沟通能力 2. 具有解决问题能力 学历 1. 具有工程相关职业证书 经验 1. 1-3年工作经验

只要您对旅游酒店服务行业有热情，并有志于在这一行业发展，我们诚邀您加入我们专业活力的团队，我们提供系统全面的培训，以及丰富多彩的员工活动。

· To ensure that guests arrived at the hotel welcome and greetings, grasp the time to communicate with guests. Be back in the right way for guests' complaint should be, by establishing good relationship with guests and get feedback, improve customer satisfaction. 确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回 应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。 · Routine inspections at the front desk and public area, if find any problem to take action immediately. 对前台和公共区域进行例行检查，若发现任何问题马上采取行动。 · Guests check billing instructions and credit situation, according to the hotel credit policy operation, ensure to safe way to dispose of all transactions. 核查账单指令和宾客信用情况，按酒店信用政策操作，确保以安全方式处理所有交易. · Provide team members with PBX process training, as the hotel's main contact person in case of an emergency; With local fire, police, emergency departments, Relevant personnel to establish and maintain good working relationship. 为团队成员提供PBX流程培训，在紧急情况下担任酒店的主要联络人；同本地消防、警务、应急部门相关人员建立和维护良好的工作。 · Hotel staff will be trained as IHG Rewards club related knowledge and the latest promotions. 对酒店员工培训优悦会相关知识和最新促销活动。

Assist the front office manager to handle daily affairs staff, plan and assign work, set performance targets for each employee. Provide employees with teaching, coaching and giving feedback on a regular basis, to help to solve the contradictory between various employees, improve the performance of the team members. 协助前厅部经理处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。 Assist the front office manager to implement education and training for all staff, to ensure that all work conform to the state, provinces, and local laws and safety regulations. To ensure that employees receive the appropriate training to ensure for their equipped with a variety of tools and equipment needed to complete the work. 协助前厅部经理对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保员工接受适当的培训，保证为他们配备完成工作所需的各种工具和设备。 To ensure that employees with the operating system, security and cash handling process, service and standard about the proper training. 确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。Hotel staff will be trained as IHG Rewards club related knowledge and the latest promotions. 对酒店员工培训优悦会相关知识和最新促销活动。 Ensure that the front desk staff for guests to provide quick, professional and personalized service. 确保前台员工为宾客提供快捷、专业和个性化的服务 To ensure that guests arrived at the hotel welcome and greetings, grasp the time to communicate with guests. Be back in the right way for guests' complaint should be, by establishing good relationship with guests and get feedback, improve customer satisfaction. 确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回 应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。

1.保持一个标准的仓储量，并能满足楼层的需要。 2.负责客用品的回收和发放工作并使之保持一致。 3.根据库存量相应的准备采购申请单，并呈交行政管家审批。 4.定期抽查楼层工作间的物品对比，以确保准确性。 5.收到货物后，抽查其数量和质量。任何质量和数量的不符都要向行政管家汇报。 6.作好所有收到和发出货物的登记工作，并不断进行更新。 7.精确记录月度消耗量及储备量，并于每月初将汇总报告交与行政管家。 8.每日检查仓库，保持仓库的卫生。 9.检查收到物品的过期日期，在过期的2到3个月前，所有的物品都要及时处理。 10.确保仓库物品清洁，摆放有序。下班时移交钥匙。

【岗位职责】 确保执行酒店政策方针和公司的品牌标准。 在工作中和下属员工沟通，维护已确定的政策和方针。 在用餐期间确保及时纠正错误的餐位。 保持操作台的干净和整齐。 和厨房保持有效的沟通。 在培训中借助餐厅主管及经理。 良好的工作氛围和下属员工良好的工作关系。 在团队中展现个人精神和严守时间。 问候客人，处理评论和问题，无论何时都要在用餐中提高销售关注收入。 向客人推荐菜单的食品和酒水，适当的为客人点单和服务食品和酒水。 维护良好的客户关系和提高个人的修养。 接受餐厅经理安排的其它工作。 为客人服务酒水和食品。 全面的食品和酒水知识。 熟练运用客人维护技能。 【岗位要求】 全面的餐饮服务经验和时尚的管理主义。 至少1年以上的餐饮服务基层工作经验。 良好的仪容仪表。 积极主动。 团队有良好的沟通才能，监督和刺激员工的积极性。

1.对负责采购的每项物品的进货渠道、质量要求、价格等非常清楚 2.采购申请单认真审核，认真负责货比三家 3.参与市场调查 4.根据供应商报价，落实采购订单 5.及时采买所需要物品

岗位职责 1、及时催收应收账款，以确保信贷部的操作顺利而高效。 2、确保所有挂账的账户都通过相应的信贷控制程序。 3、对于信贷申请，提供必要信息。 4、审核每日客人余额的报表，并采取必要的程序进行收账。 5、根据酒店有关程序进行收账。追踪，执行账龄报表。对于不能收回的账款与相应的客户协调。确保没有由于疏忽而未收的账款。 4、完成上级交办的其他工作。 岗位要求 1、有财务相关工作经验或财务相关专业毕业，应届生即可； 2、会使用office办公软件。 3、爱岗敬业，严谨踏实，有良好职业操守，责任心强，工作细致手脚麻利，做事有条理。 4、有良好的学习能力，善于处理流程性事务，执行能力强； 5、能承受较大工作压力，有良好的沟通能力和团队精神。

1、进行有效的交接班简报工作，以明确酒店活动和运营要求 2、在当班期间监督前台运营情况，包括: 维护客户信息、维护当地活动的信息 3、统计入住情况 4、监督团队预订情况 5、协助解决严重投诉问题 6、在当班期间监督收银的活动，包括:现金处理和银行业务程序、 处理非正常的付款情况 7、就信用政策和设备对员工进行指导培训 8、就现金安全程序对员工进行指导 实施应收帐款控制 准备财务报告 9、对收银系统实施监管 与上级领导一起进行人力规划和管理需求的讨论

岗位职责 1、全面负责酒店计算机管理系统，确保系统正常运行。 2、负责与其他电脑使用部门之间的协调工作。 3、负责及时解决电脑系统中出现的故障和问题。 4、制定电脑室管理条例及在酒店紧急状态下的应急措施等。 5、检查酒店电脑系统数据备份，确保数据的安全和有效的保存。 6、设立酒店电脑系统的档案，并负责档案的管理。 7、掌握电脑业的发展动态，为酒店电脑系统的管理提出有效的建议。 岗位要求 1、大专以上学历，具有1年以上星级酒店电脑部管理经验。 2、熟知酒店各项电脑管理系统的原理。 3、具有较强的分析和解决专业问题的能力、预警能力、做正确事的能力和语言文字表达能力。 4、秉公办事，坚持原则，不断创新。 5、工作细致、严谨，具有较强的工作热情和责任感。 6、一定的组织管理协调能力。

Plan and execute sales strategy, finish the budget with sales manager 与销售经理一起计划并执行销售策略，完成预算。 Sell all hotel facilities. 销售酒店的所有设施。 Conversion of sales leads 转化销售线索。 With senior staff to handle customer or potential customer business. 与高职位员工一起处理客户或可能成为客户的业务。 According to the monitoring data reception and refused to set up business. 根据建立起来的监测数据接收和拒绝业务。 The environment makes guests are familiar with on-site inspection activities. 执行使客人熟悉环境的现场考察活动。 Keep regular phone sales model. 保持定期的电话销售模式。 To participate in the meeting. 参加例会。 Required to report and record in the sales work. 按要求汇报销售工作和战绩。 To participate in the customer visit. 参加客户拜访。 Assist sales manager to distribute materials and direct mail advertising. 协助销售经理分发宣传品和直邮广告。 Suppliers and business, conference and exhibition planner, visitors or conference and exhibition travel agents, travel agents, airlines, companies, government departments and other closely related with the hotel business establish and keep in touch. 与业务供应方，会展策划人，游客或会展旅行代理，旅行社，航空公司，公司，政府部门及其它与酒店业务密切相关方建立和保持联系。 Work in accordance with the needs of the business. 依照业务需求开展工作。

To monitor the activities of competitors and help monitor market dynamics. 监督竞争对手的活动并协助监察市场动态。 According to the target in the sales strategy, to new, existing and possible customer for sales, and to negotiate the best price to gain maximum profit. 根据在销售策略中既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大的利润 Set up and maintain a regular sales call model, to meet with the main character of the target market. 设立和保持定期的销售拜访模式，与目标市场的主要人物会面。 To visit customers. 对客户进行拜访。 Entertain clients. 招待客户。 Need to travel to the hotel to promote, develop potential business opportunities. 需要时出差对酒店进行推销，发展潜在的业务机会。 Monitoring the existing business, and put forward the proposal to expand business in the sales strategy 监测现有业务，并在销售策略会上提出建议以扩大业务。

In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。 Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 Supervise cash handling and banking procedures 监督现金的处理和存放程序。 Prepare daily banking and cash flow reports 编制每日存款和流动资金报告。 Establish and instruct staff in cash security procedures 制定并指导员工执行现金安全制度。 Deal with irregular payments 处理异常的付款情况。 Supervise the maintenance of service equipment 监督服务设备的维护保养。 Monitor standards of guest facilities and services 监督客用设施和服务的标准。 Control stock and monitor security procedures 控制存货和监督保安成序。 Assist with menu and wine list creation 协助菜单和酒水单的设计工作。 Supervise functions 监督各项职能。 Supervise outlet service 监督餐厅的服务。 Works with Superior on manpower planning and management needs 和上级领导一起进行人力规划和管理需求。 Works with Superior in the preparation and management of the Department’s budget 和上级领导一起编制和管理部门预算。

Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 Replenishes guest supplies 补充客用品。 Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 Reports damage or malfunction in hotel rooms to superior 向上级汇报酒店客房内的损坏或故障情况。 Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮。 Maintains a section room report 完成区域客房报告。 Maintains a daily room checklist 完成每日客房检查工作单。 Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务。 Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品。 Report guest complaints to superior immediately 及时向上级汇报客人的投诉。 Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动。 Records room status in allocated section accurately 准确记录在划定的区域内的房间情况。 Complies with hotel’s health, safety and hygiene policy 遵守酒店的健康、安全和卫生政策。 Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准。 Attends meetings and training sessions as required 按要求参加会议和培训活动。 Creates and maintains floral arrangements 制作并保持插花。 Carry out valet services when required including delivery of linen or processing laundry orders 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。  

Responsible for the operational efficiency of all frontdesk areas during shift and the service delivery of those areas. Provide timelyand professional check-in/check-out services in accordance with establishedscripting and standards. 负责管理所有前台单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。 -     Supervise cashiering activities duringshift including:        在当班期间监督收银活动，包括:      Cash handling and bankingprocedure现金处理和银行业务程序       Dealing with irregularpayments处理非法支付情况        Instructing staff in creditpolicies and facilities就信用政策和设备对员工进行指导       Instructing staff in cashsecurity procedures就现金安全程序对员工进行指导       Carry out debtor control实施应收帐款控制       Prepare reports准备财务报告       Supervise the cashiering system 对收银系统实施监管 -       Conducts shift briefings toensure hotel activities and operational requirements are known 进行有效的交接班简报工作，以明确酒店活动和运营要求 -       Monitor staff performance andcoach them accordingly. Resolve the problem timely, draft action plan and trackthe result. 监督前台员工之工作表现，相应给出反馈意见，对发现的问题及时纠正并制定相应培训计划，提出改进方案并确保实施。 -       Make sure the section conductall SOP, P&P and brand standards with training if necessary. 保证部门运营符合集团要求(集团运营手册、集团政策与程序、集团标准运作程序)必要时进行培训。 -       Supervise front officeoperations during assigned shift including 在当班期间监督前厅部运营情况，包括: -       Maintenance of guestinformation。 维护客户信息 -       Maintenance of informationabout local eventso 维护当地活动的信息 -       Compile occupancy statistics 统计入住情况 -       Supervise group bookings 监督团组预订情况 -       Assisting with seriouscomplaints 协助解决严重投诉问题

此职位为智选假日酒店招聘 ·          督导前厅部、客房部和Great Room的整体工作。 ·          督导上述各部门的工作人员，确保在繁忙时段为客人提供及时，礼貌的服务。 ·          确保员工，特别是直接为客人提供服务的工作人员，熟悉优悦会会员，能够识别出常客及其它贵宾，并对这些特殊客人格外关照。       ·          协调酒店运营部内各部门之间的相关信息的沟通，并指导与其它部门，特别是财务部、销售部、酒店维护与保安部之间的信息交流。 ·          保持与部门负责人的工作商谈，以改进业务。 ·          负责管理规范标准的整体责任，确保各项设施和设备的外部清洁，正常运转，并得到妥善维护。 ·          计划并实施对所管区域的定期检查。 ·          保持酒店运营部员工的行为、装束、卫生、制服穿着、仪容仪表的标准。 ·          每月召开营运工作会议，内容包括对营运中发生的问题进行详细分析，并通过优化流程来改进营运绩效及宾客的整体满意度。 ·          协助管理酒店的收益增长并通过充分利用系统工具，及相关工作制度，推进收入最大化。 ·          完成营业收入预算，控制劳动成本和支出，在职责范围内获取最大的利润。 ·          与相关部门沟通贵宾和其他重要客人的抵店和离店的相关信息，包括其它特殊的客人需求。 ·          促进姐妹酒店间的销售并积极推销集团内的其他姐妹酒店。 ·          督导和管理运营物资及设备，与供应商保持密切联系确保库存供应。 ·          从收益支出、利润、业绩表现和预算的差异等方面对房务部的运营进行监测和管理。 ·          与所有的部门一起落实人力规划及与MST项目有关的团队成员的证书事宜。 ·          主持每月心语报告的会议，将最新的报告分享给酒店的全体员工。 ·          督导优悦会会员的发展情况，并且将最新的推广活动介绍给全体员工。 ·           组织酒店运营部各部门的培训开展工作。

Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards. 负责管理所有前厅区域的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。 -       Supervise cashiering activities during shift including: 在当班期间监督收银活动，包括： Cash handling and banking procedure 现金处理和银行业务程序 Dealing with irregular payments 处理非法支付情况 Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导 Instructing staff in cash security procedures 就现金安全程序对员工进行指导 Carry out debtor control 实施应收帐款控制 Prepare reports 准备财务报告 Supervise the cashiering system 对收银系统实施监管 -       Supervise front office operations during assigned shift including: 在当班期间监督前厅部运营情况，包括： Maintenance of guest information 维护客户信息 Maintenance of information about local events 维护当地活动的信息 Compile occupancy statistics 统计入住情况 Supervise group bookings 监督团组预订情况 Assisting with serious complaints 协助解决严重投诉问题

-      Conduct effective shift briefings to ensure hotel activities and operational requirements are known        进行有效的交接班说明工作，以明确酒店活动和运营要求 -       Maintain detailed knowledge of the activities of the day and alert to any potential problems         详细了解当日活动情况并留意各种潜在问题 -       Consult Log Book for information/request left by outgoing shift         查阅交班人员的工作日志，寻找相关信息和要求 -       Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed         遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理 -       Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures          在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日 -       Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards          保证供应足够的表格和手册，并确保其质量达到酒店标准 -       Works with Superior on manpower planning and management needs          与上级领导进行人力规划和管理需求。 -       Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests         按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资进行管理 -       Record incoming registered mail, telegram, parcel, in appropriate file         在相应的档案上对寄给客人的挂号信、电报、包裹和进行记录 -       Night staff check mail, message of expected guests against the system/computer and expected arrivals          夜班人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收 -       Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events         详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息 -       Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy         按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理 -       Assist guests with all inquiries, both hotel and non-hotel related         协助客人各种与酒店相关或无关的问询

-      Handles all appointmentrequests for superior and schedule accordingly         有效的、及时的完成上级所分配的任务 -      Maintain and updates files and create a proper filling system         维护和更新文件并跟进 -      Types correspondence and ensureaccuracy of grammar, composition and format         以正确的形式写文件 -      Handles incoming and outgoingcalls according to hotel standards        以酒店的标准接听或拨打电话 -      Clears IN/OUT trays for division and distributes to addresses concerned         清理和分发相关文件 -      Ensures all correspondences,faxes, messages, emails are responded in a timely manner / disseminatedaccordingly         及时的查看并答复邮件，信件或传真，有必要时转发给相关人员 -      Handles all appointmentsconcerning the superior(s) and keeps track of his / her daily schedule andengagements         替上级合理的安排时间表及约会 -      Ensures all arrangements aremade prior to meetings (booking of function room, set ups, meeting materialsetc.)         确定事前预定的会议（预定会议室，摆台及会议所需物品） -      Takes minutes for the meetingas required; ensure to disseminate minutes to all concerned         每天记录会议内容并发送给相关人员 -      Ensures security and upkeep ofall department confidential files         保存部门的秘密文件并确保安全

Supervise day-to-day operation of stewarding department.  Responsible for total maintenance and sanitation in all food production service areas.  Control storeroom orders and issue all china, silver and glass.  Ensure all food and beverage outlets have sufficient equipment to perform adequately. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  监督管事部门每日的运营。负责维护整个食品服务区的卫生状况。控制储藏室的发货及分发瓷器，银器和玻璃器皿。确保所有餐饮营业场所有充足的设备进行工作。遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 -       Works with Executive Chef in the preparation and management of the Department’s budget         和行政总厨一起编制和管理部门预算。 -       Assists the Director of Food and Beverage and the Executive Chef in settings Stewarding goals and developing strategies, procedures and policies         协助餐饮总监和行政总厨设定管事部的目标和制定策略，程序和规定 -       Conducts inventories in coordination with employees of the accounting division         配合会计部门员工进行盘点库存 -       Determines the minimum and maximum stocks and controls the par-stocks of all material and equipment         确定库存的最多和最少量，控制所有材料和设备的标准存货量 -       Controls and analyzes, on an on-going basis, the level of the following:         持续行的控制和分析以下各方面： -       Costs         成本 -       Breakage         破损量 -       Quality of support provided to other sections         为其它部门提供我支持工作的质量 -       Condition and cleanliness of facilities and equipment         设施设备的状况和清洁度 -       Guest satisfaction         宾客满意

-       To be wholly in charge of all design and artwork required of the hotel under the supervision of the Public Relations Manager. 在公关经理的督促下完成酒店的设计和美工申请 -       Responsible for all the hotels art requirements. 负责酒店的各项美工申请 -       Keep a file of reference materials related to the design of all hotel publications and promotional materials, both local and overseas. 保管国内、外酒店关于公关资料和推广资料设计的素材 -       Prepare layout of all hotel publications well ahead of schedule for preparation to Public Relations Manager. 按规定时间内准备好酒店宣传刊物的设计和排版 -       Handles all photo taking for banquet functions and for special events for PR coverage 为酒店的公关活动和大型宴会拍照。 -       Up date photos of hotel facilities and services. 负责更新酒店设施和服务的照片 -       Assists in the preparation of English / Mandarin Press Releases. 协助准备酒店中英文简介 -       Develop black & white photos for press releases if laboratory is available. 根据酒店图库的需要为酒店的新闻稿拍摄照片 -       Assists in cutting newspaper clippings both in Mandarin and in English. 协助完成中英文剪报 -       Control films/slides both black & white and color. 负责管理酒店的菲林片和幻灯片 -       Control Public Relations photo files and library. 负责管理公关部的照片和图库 -       Assists in contacting Chinese press. 协助酒店的媒体宣传工作 -       Capable of conceptualizing and developing graphics. 具有创新性的设计概念 -       Experience on PC graphics software. 熟练运用设计软件 -       Appreciate consistency of graphic style and typography. 掌握一定设计和印刷的辩识能力 -       Have at least a working knowledge of and be able to type accurately in English as well as be aware of editorial style 有一定的美术编辑技巧，能进行准确的英文编辑 -       Conscientious, reliable and self-motivated and be able to fulfill demands with minimal supervision. 对工作尽责、可靠、充满活力。并能履行一定的管理职责 -       Design and execute visual of artwork for approval of Public Relation Manager. 根据公关经理的要求完成一些视觉设计工作 -       Execute final artwork. 具有独立完成设计工作的能力 -       Handle all basic photography work required in the hotel. 根据酒店需要能独立完成图片处理工作

-   Supervise cash handling and banking procedures     监督现金的处理和存放程序。 -   Prepare daily banking, cash flow reports and sale report     编制每日存款和流动资金报告。 -   Establish and instruct staff in cash security procedures      制定并指导员工执行现金安全制度。 -   Deal with irregular payments      处理异常的付款情况。 -   Control stock and monitor security procedures      控制存货和监督保安成序。 -   Works with Restaurant Manager in preparing and the management of the department’s budget      和上级领导一起编制和管理部门预算。 -    In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known      在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。 -    Assist with menu and wine list creation      协助菜单和酒水单的设计工作。 -    Supervise outlet functions      监督各项职能。 -    Supervise outlet service      监督餐厅的服务。 -    Works with Restaurant Manager on manpower planning and operational needs      和上级领导一起进行人力规划和管理需求。 -    Conduct weekly training as assigned by Restaurant Manager      进行餐厅经理指定的每周培训。 -    Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up      在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 -    Supervise the maintenance of guests HEO and outlet equipment      监督服务设备的维护保养。 -    Ensure standards of guest services as per standard guideline      监督客用设施和服务的标准。 -   Seek guest feedback for improvement      寻求客人的反馈意见并进行改进 -   Personally meet and farewell a minimum of 80% of your customers      亲自迎送80%以上的客人。

-       Assist formating and manage the department budget along with the supervisor.         协助上级一起编制和管理部门预算。 -       Assist drafting the human recourse scheme and management requirement along with the supervisor         协助上级一起制定人力资源规划和管理需求。 -       Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department         完成食品消耗量报告，并为餐饮管理和财务部复印各种文件。 -       Keys revenue journal and distributes to Outlet Mangers and management         编制收入报告，然后分发给餐厅经理和管理层。 -       Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly         管理餐厅使用的收据，确保收据号的连贯性，登记收据，取消的收据均记录在案。 -       Controls all food and beverage sales by:         通过以下手段控制餐饮销售： -       Correct recording of guest checks on a timely basis         及时正确记录客人的支票 -       Performs spot checks on outlet checks used          对餐厅的支票应进行定点抽查 -       Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager         所有空头支票，更正和未结算的支票由餐厅的领班或经理审批 -       Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded         监督自助餐的管理，特别是對现金结算的账单应防止重复使用，确保营业收入的记录。 -       Ensure banquet controls are being adhered to         确保执行有效的宴会管理 -       Reconciles total outlet sales to total charges         核对餐厅总销售额与总收入是否相符 -       Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges.  All rebate credits must be in accordance with Finance Policy.  The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily         确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣，杂费及垫付款项应备有总结清单，每天提交给财务经理和总经理审批 -       Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place         对所有涉及优惠券，证书和凭单的活动均应妥善管理，施行安全措施。 -       Audits daily collection of the General Cashiers Summary against the bank in slip         审核每日总出纳的汇总表与存款单是否一致。 -       Audits and reconciles advance payments and ensures payments have been applied         审查核对预付款项，确保付款到位。 -       Works with General Cashier to check all float totals regularly and keeps control on registers in outlets         与总出纳一起定期检查备用金总额，并保存各餐厅收款机记录。 -       Reconciles revenues on a daily basis via back up page          核对每日收入是否与备份相符。 -       Performs various special projects as requested and assigned by management          按管理层要求和安排执行各种特殊项目。