您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。协助确保安团队中保安服务的运作顺畅、高效。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Assist in ensuring the smooth and efficient operation of security services within the security team. 最好拥有安保领域的专职学历或认证；至少两年大型机构的安保助理经理或资深主管工作经验；具有良好的实践、经营及充分的行政管理能力者优先。 Ideally with a professional diploma or certificate in Safety and Security. Minimum 2 years work experience as Assistant Security Manager, or Senior Security Officer in larger operation. Good practical, operational and adequate administrative skills are an asset.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。监管应收账款、贷方、票据托收及所有相关领域。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. You will be required to supervise and oversee the accounts receivable, credit, bill collection and all related areas. 最好拥有财务、贸易或酒店/旅游管理领域的本科或专科学历；至少两年大型机构的会计师或会计员工作经验；必须具有良好的解决问题、行政管理和人际交往能力。 Ideally with a relevant degree or diploma in Finance, Commerce or Hospitality/Tourism management. Minimum 2 years work experience as Accountant or Accounting Clerk in larger operation. Good problem solving, administrative and interpersonal skills are a must.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。遵循餐厅经营理念及凯悦酒店集团标准管理餐厅厨房的指定区域，始终如一地提供高品质餐饮产品和礼貌、专业、高效而灵活的服务。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.  The Chef de Partie is responsible to supervise the assigned station / section of the outlet kitchen, in order to prepare a consistent, high quality product and ensure courteous, professional, efficient and flexible service that supports the outlet’s operating concept and Hyatt International standards. 基本掌握厨房卫生实践及职业健康与安全标准知识/良好的客户关系技能。 Basic Knowledge of kitchen hygiene practices and occupational health and safety standards / Good Guest Relations Skills

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。协助确保洗衣房的运作顺畅、高效。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.  The Attendant-Laundry/Uniforms is responsible to contribute to the smooth and efficient running of the Laundry Department. 最好拥有酒店或旅游管理领域的本科或专科学历；至少两年酒店运营的工作经验；必须具有良好的解决问题、行政管理和人际交往能力。 Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 最好拥有酒店或旅游管理领域的本科或专科学历；至少两年酒店运营的工作经验；必须具有良好的解决问题、行政管理和人际交往能力。 Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。协助餐厅经理确保餐厅的管理高效且符合预定的理念，并始终如一地提供礼貌、专业、高效而又灵活的服务。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.  The Team Leader - Outlet is responsible to assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times. 最好拥有酒店或旅游管理领域的本科或专科学历；至少两年酒店运营的工作经验；必须具有良好的解决问题、行政管理和人际交往能力。 Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

您的职责是为顾客提供始终如一的卓越服务。遵循酒店标准及财务目标协助厨房工作，为餐厅的整体成功做出贡献。 You will be responsible to provide an excellent and consistent level of service to your customers. The Demi Chef de Partie is responsible to assist in the kitchen, contributing to the overall success of the outlet, in accordance with the hotel’s standards and financial goals. 基本掌握厨房卫生实践及职业健康与安全标准知识/良好的客户关系技能。 Basic Knowledge of kitchen hygiene practices and occupational health and safety standards / Good Guest Relations Skills

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。协助确保工程部门的运作顺畅、高效，为所有其它运营部门提供有力的支持。 You will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Engineering is responsible to assist in the smooth and efficient running of the Engineering Department in support of all other operating departments. 拥有正式资格证书或工程领域的学历，至少两年酒店或具有中央控制系统的大型楼宇/综合建筑物的工作经验。有锅炉证和低压电工证优先。 Holder of an official trade certificate or diploma in engineering, with minimum of 2 years work experience as engineer in hotel or in a similar large building/complex with central plant. Possession of a boiler operator certificate and low-voltage electrician certificate is preferred.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。通过对厨房运营和行政管理进行计划、组织、指导和控制协助厨师长管理指定厨房的营运，使之成为成功的独立利润中心，确保客人满意度最大化。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.  The Sous Chef is responsible to assist the Chef de Cuisine in managing his / her assigned kitchen operation as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing, and controlling the Kitchen operation and administration. 最少两年酒店或高级餐厅的副厨师长或四年主管厨师的工作经验，最好是国际性豪华酒店品牌；有厨房操作或管理资格证书者更佳；必须全面掌握厨房卫生实践及职业健康与安全标准知识；熟练掌握基本的 MS Office 和 菜品配方维护系统者优先。 Minimum 2 years work experience as Sous Chef or 4 years as Chef de Partie in a hotel or large restaurant with good standards; preferably with experience in luxury international brands. Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 遵循餐厅经营理念及凯悦酒店集团标准管理餐厅厨房的指定区域，始终如一地提供高品质餐饮产品和礼貌、专业、高效而灵活的服务。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.  The Chef de Partie is responsible to supervise the assigned station / section of the outlet kitchen, in order to prepare a consistent, high quality product and ensure courteous, professional, efficient and flexible service that supports the outlet’s operating concept and Hyatt International standards. 至少两年酒店或高级餐厅的主管厨师或四年厨师领班的工作经验，最好是国际性豪华酒店品牌；有厨房操作或管理资格证书者更佳；必须全面掌握厨房卫生实践及职业健康与安全标准知识；熟练掌握基本的 MS Office 和 菜品配方维护系统者优先。 Minimum 2 years work experience as Chef de Partie or 3-4 years as Demi Chef de Partie/Commis in a hotel or large restaurant with good standards; preferably with experience in luxury international brands. Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。协助餐务部经理管理餐务部，使之成为高效、高产的成本中心，在预期业务量上，保持餐饮部后场区域整洁有序、为所有厨房、餐厅和宴会提供洁净的运营设施。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.  The Assistant Manager - Stewarding is responsible to assist the Stewarding Manager in managing the Stewarding Department as an efficient, and productive cost centre, by maintaining an organised and clean back-of-house area in Food and Beverage and by providing all kitchens, outlets and banquets with clean operating equipment, based on expected business levels. 最好拥有酒店或餐厅管理领域的本科专科学历或学徒经历；至少两年酒店或大型高级餐厅的餐饮部、厨房或餐务部副理或领班工作经验。 Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management. Minimum 2 years work experience as Assistant Manager in F&B service, kitchen or stewarding, or as Team Leader in a hotel or large restaurant with good standards.

您的职责是为顾客提供始终如一的卓越服务。确保为客人提供符合凯悦标准、专业而又谦恭的服务。 You will be responsible to provide an excellent and consistent level of service to your customers. The Waiter/Waitress is responsible to serve Food & Beverage to guests in the assigned Place of Work, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction. 最好拥有酒店或旅游管理领域的本科或专科学历；至少两年酒店领域的工作经验；必须具有良好的客户服务、沟通和人际交往能力。 Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。协助餐饮部经理按照餐厅的经营理念及凯悦酒店集团的标准来管理指定餐厅，使之成为成功的独立盈利中心，并在严格按预算范围经营的同时，最大程度地提高顾客满意度，并确保餐厅盈利。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.  The Assistant Manager - Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet. 最好拥有酒店或旅游管理领域的本科专科学历或学徒经历；最少两年酒店或大型高级餐厅的餐厅副经理或小组组长/领班工作经验。 Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management. Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 最好拥有酒店或旅游管理领域的本科或专科学历；至少两年酒店领域的工作经验；必须具有良好的客户服务、沟通和人际交往能力。 Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 最好拥有酒店或旅游管理领域的本科或专科学历；至少两年酒店运营的工作经验；必须具有良好的解决问题、行政管理和人际交往能力。 Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

岗位职责全面负责客房部的日常运营管理，确保客房清洁、服务、设施达到4钻酒店标准。 制定部门工作计划、服务流程及管理制度，优化工作效率与服务质量。 监督客房清洁、布草更换、物品补给等工作，定期检查房间卫生及设备状态。 管理客房部员工（包括楼层服务员、PA、布草房等），负责培训、排班及绩效考核。 控制部门成本，管理客房用品库存，减少损耗。 处理客人投诉及特殊需求，提升客户满意度。 协调与前厅部、工程部、安保部等其他部门的协作。 执行酒店安全及卫生标准，确保符合行业规范（如消防、防疫等）。 任职要求 1. 教育背景 大专及以上学历，酒店管理、旅游管理或相关专业优先。 2. 工作经验 5年以上酒店客房部工作经验，其中至少2年同岗位（经理/副经理）管理经验，4钻或国际连锁酒店背景者优先。 3. 专业技能 熟悉客房部全流程操作及行业标准（如客房清洁SOP、布草管理、消杀规范等）。 熟练使用酒店管理系统（西软）及办公软件。 具备成本控制意识和数据分析能力。 4. 个人素质 出色的沟通协调能力，能高效处理客诉及团队问题。 责任心强，注重细节，对卫生和服务质量有高标准要求。 具备抗压能力，适应弹性工作时间（含节假日值班）。 5. 语言能力 普通话流利，英语口语良好（能应对外宾需求）。 6. 其他 持酒店职业经理人相关证书（如CHA）者优先。 年龄一般要求30-45岁，形象端正。 加分项 熟悉环保节能措施或智慧酒店管理系统。 有开业筹备或星级评定时客房部经验。

岗位职责 全面管理： 协助总经理负责全面管理酒店所有厨房（中餐、西餐、宴会等）的日常运营、人员调配及成本控制。直接管理行政总厨、各厨师长及各档口的工作。 制定标准化操作流程（SOP），确保食品安全及厨房5S管理达标。 菜单设计与创新： 主导季节性菜单研发，结合本地市场与酒店定位，设计高毛利招牌菜。 定期推出创新菜品（每月至少3-5道），提升客户满意度。 成本管控： 监控食材采购、库存及损耗，确保餐饮毛利率达到酒店要求（如≥35%）。 优化厨房人力配置，降低运营成本。 团队建设： 培训及考核厨师团队（15-30人），提升专业技能与服务意识。 解决员工纠纷，维护团队稳定性。 跨部门协作： 与采购部、餐饮部、销售部协同，策划美食节、婚宴等主题活动。 任职要求 1. 硬性条件： 学历：持有高级中式/西式烹调师资格证（二级或以上）。 经验：8年以上厨房工作经验，其中3年以上湖北省四星级（或同等级）酒店行政总厨或厨师长经验。有宴会、自助餐、高端餐饮项目统筹经验。 技能：精通至少两大菜系（如粤菜+楚菜），熟悉分子料理等现代烹饪技术。熟练使用厨房管理系统（如KMS）、成本核算软件。 2. 软性素质： 具备极强的领导力与抗压能力，能适应高强度工作。 对食材品质敏感。 3. 合规要求： 持有效健康证、食品安全管理员证。 无食品安全事故或劳动纠纷记录。 薪资福利 薪资范围：2.0-2.5W 福利：社保、带薪年假、免费工作餐、职业培训。 应聘材料 个人简历（需详细列明菜品创新、成本节约等量化成果）。 职业资格证书、健康证扫描件。 曾主导的菜单设计案例（PDF或图片）。 招聘流程：简历筛选→实操试菜（需现场制作3道招牌菜）→高管面试。

【岗位职责】 1、通过训练领导和激发团队员工。 2、考察团队成员的训练需求，积极地培训员工, 让员工保持水平一致, 参加培训。 3、控制酒店员工的流失率。 4、作为团队的导师，提高员工水平，促进他们完成所设立的目标。 5、确保员工手册，相关劳动法，HR指南的一致性，如有违反，纪律处分。 6、根据酒店酒店PDR标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。 7、及时更新员工档案，掌握员工进步、成功和失败的状况，鼓励更正。 8、为部门计划和培训高潜能成员，促进他们提高工作水平。 9、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 10、简单易懂的训练新员工，使其尽快达到胜任工作的最低标准，明白他的目标。 11、对雇用和解雇员工负责, 确定所有的位置都有合适的人选。确保部门成员的水平一致。 12、获得并分析员工意见调查、客人满意度调查和神秘客人调查的结果，与团队分享并跟办需要提高的地方。 13、为顾客提供热情服务，让他们有回家的感觉。 14、核对宾客完整的预定及详细信息，确保付款方式安全有效。 15、将客人送至客房，介绍客房布局，确保行李及时寄存等。 16、采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理回访客人，确保客人对解决方法满意。 17、维护顾客档案和信息，确保有效的预定。 18、每日问候VIP客人，确保VIP客人的个性化服务待遇。 19、和销售，预定和商业发展团队共同为客人提供服务。 20、确保为会员顾客提供优质专业的服务，发展客人加入会员。 21、按照客人的预定或喜好安排房间，控制房间。 22、确保宾客档案信息及时录入公安报告系统。 23、遵循酒店酒店品牌标准 24、掌握酒店酒店的基本概况 25、了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 26、确保前台和其他部门间的沟通交流，特别是客房部，餐饮部 【岗位要求】 1、保持和供应商的良好关系。 2、保证向酒店内部和外部客人提供高质量的服务。 3、维护酒店设施设备的正常运转。 4、保持工作环境整洁。 5、达到绿色酒店的要求。 6、编辑更新工作标准和程序。

一、岗位概述 职位名称：客房总监（兼管前厅部） 汇报对象：酒店总经理 下属部门：客房部、前厅部 工作性质：全职 二、核心职责 1. 战略管理 制定并实施客房部及前厅部年度运营战略 统筹两部门预算编制与成本控制 建立并优化跨部门协作机制 2. 运营管理 客房部管理：监督客房清洁、布草、PA等全流程服务 制定客房服务标准及质检体系 管理客房物资采购与库存 前厅部管理：督导前台接待、礼宾、总机等服务 优化入住/退房流程及VIP接待方案 监控房态及收益管理 3. 质量管理 建立服务质量评估体系 定期进行神秘客人检查 处理重大客户投诉 4. 团队管理 负责两部门人员招聘与培训 制定绩效考核方案 培养部门接班人计划 三、任职要求 1. 基本条件 年龄35-45岁 大专及以上学历（酒店管理专业优先） 10年以上高星级酒店工作经验 5年以上部门总监/经理管理经验 2. 专业能力 精通西软等酒店管理系统 熟悉收益管理原理 掌握现代酒店数字化运营手段 具备开业筹备经验者优先 3. 管理能力 能同时统筹多个部门运营 出色的跨部门协调能力 具备战略规划与决策能力 4. 个人素质 极强的抗压能力 敏锐的市场洞察力 优秀的商务谈判技巧 5. 语言要求 流利普通话 四、优先条件 有国际酒店集团管理经验 参与过酒店星级评定 持有CHM等专业认证 五、薪资福利 完善的福利体系 五险+免费食宿 六、工作地点 湖北蕲春 注：本职位需接受不定时工作制，能适应高强度工作压力。 需要调整任何细节或补充其他要求，请随时告知。

1.良好的沟通及表达能力。 2.责任心强，有一定的团队精神。 3.对自己有一定的期望和要求。 4.有志在酒店行业发展的应届毕业生/实习生。 5.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

Establish good communication and good will with informal leaders and relevant members of local community 同酒店所在社区的非官方领导和相关人士进行全面沟通，建立酒店的良好声誉 Coordinate and organize the day to day operations of the department including planning and controlling 协调和组织本部门的日常运营工作，包括计划和控制 Manage the develop and implementation of departmental standards 承担制定和执行部门工作标准的管理工作 Ensure all patrolling, inspection and escort duties are performed to a high standard 确保按照高水准执行所有的巡视和检查工作 Monitor and maintain all product and performance standards and ensure action is taken when standards are not met 密切关注并保持既定行为准则目标，如未达标，应采取相应措施 Ensure firearms and other weapons are not carried by staff when on duty 值勤时确定员工不携带武器及其它凶器。 Supervise emergency drills 监督指导紧急情况演习 Oversee the security department including layout of security personnel and their detailed and regular training 监督保安部日常工作，包括保安人员的部岗及日常训练 Perform leadership training for all senior security personnel 对所有高级保安人员进行领导能力方面的培训 Check and analyze all incoming reports to formalize action plan 分析检查所有报案记录并制定行动计划 Maintain the loyalty and discipline of all security personnel 保持所有保安人员的纪律性和忠诚度 Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures 确保所有保安人员及酒店所有员工遵守各项安全法规 Establish good cooperation with hotel’s senior staff with other hotels 与其他酒店的高层员工建立良好的合作关系 Coordinate with the local investigator in crimes & accident handling and investigating 协助地方当局调查处理犯罪及事故案件 Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.) 为特殊活动制定保安工作计划（如研讨会、大型会议、政府要客、婚庆等） Works with Human Resources on manpower planning and management needs 和人力资源部一起进行人力规划和管理需求。 Works with Director of Finance in the preparation and management of the Hotel’s budget. 与财务总监一起编制和管理酒店的预算。 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉有关财产安全、紧急救助、消防和其他危机事件的处理方案，并能够安全谨慎地使用设备。 Initiate action to correct a hazardous situation and notify supervisors of potential dangers 制定处理危机情况的工作方案，并提示上级领导存在潜在的隐患。 Log security incidents and accidents in accordance with hotel requirements 按照酒店要求有效记录安全事故事件。

Check and count all goods to be received per approved purchase order or daily market list. 根据采购申请单或每日食品订货单核实和清点验收的货品。 Ensure that goods are in order, of good quality and according to the established specifications 确保所有所收的货品符合采购订货要求、质量良好且符合具体规格要求。 To reject all goods which do not meet the specifications 退还不符合验收标准的货品。 To move accepted products to storage areas immediately to minimize employee theft and deterioration of product quality 尽快将验收合格的货物移交仓储区域，减少和避免员工偷盗以及货物腐烂变质等。 To ensure proper documentation on all goods delivered to the hotel as well as those returned to the suppliers. 保存酒店所有收货物品及退还货品的相关凭单。 To summarize and record all goods purchased by the hotel on a daily basis 每天对酒店采购的货品填写收货记录汇总。 To ensure the cleanliness of the Receiving Bay by liaison with Store helper or Stewarding Staff whenever cleaning is required. 根据需要联系仓库搬运工或管事部员工清洁收货通道，以确保收货台的清洁。 To be well versed in all descriptions and types of operating equipment for the Hotel, including maintaining catalogues, sample pictures of such items for reference. 熟悉精通所有酒店经营设备的型号和规格等内容，包括保存好产品目录，样品图片以及产品的其他相关资料 Performs other duties as required 履行其他规定的职责。

Develop and write standard recipes 积极发展于手写菜单配方的标准。 Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends and make recommendations for appropriate adjustments to kitchen operations accordingly 确保全面了解的产品知识，不仅包括食品成分、设备、供应商、市场、当前动向，提出一些适当的建议，并对厨房的运作作出相应的调整。 PEO PLE 员工团队 Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards 指导厨房帮手，包括厨师、厨房服务员和管事的工作 Establishes and maintains effective employee working relationships 与员工建立并保持良好的工作关系。 Attends and participates in daily briefings and other meetings as scheduled 按计划参加并参与每日例会及其它会议。 Attends and participates in training sessions as scheduled 按计划参加培训活动。 GUEST EXPERIENCE 宾客体验 Produces food of high quality according to standard recipes 按照标准菜谱制作高质量的食品 Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 与上级交流疑难问题，客人或内部客户的意见以及其它相关信息。 Prepares in advance food, beverage, material and equipment needed for the service 事先准备服务所需的食品、饮料、材料和设备。 Implements the hotel and department regulations, policies and procedures including but not limited to: 实施酒店和部门的规定、政策和工作程序，包括但不限于： House Rules and Regulation 酒店的规则和规定 Health and Safety 健康和安全 Grooming 仪容 Quality 质量 Hygiene and Cleanliness 卫生和清洁 Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions. 抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。 RESPONSIBLE BUSINESS 企业责任 Promote hotel and brand recognition within the Community. Initialtively participate positively in local co mmunities’ activities. 提升酒店与品牌在本地的知名度，员工积极参与本地社区活动。 Ensure to obey the relevant local labour laws and hotel policy & procedure. 确保遵守相关劳工法规及酒店或公司的政策与流程。 Assist to investigating and research guest bad comments and complaints, find out the truth and the pot ential risk in time, solved the problems through various employee relations project. Serious problems re port to superior in time. 对工作中发生的所有问题进行调查和研究，了解事实情况，及时发现对酒店或公司可能造成的潜在风险，并通过各类员工关系项目来促进问题的解决。在遭遇重大问题时及时向上级汇报。 Ensure the kitchen is maintained and meeting the hygiene standard at all times and safe food handling practices and hotel food safety system are followed. 随时保证厨房卫生达到最高的标准,了解、执行并遵守酒店食品安全系统和国家安全食品处理条例。 Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 了解职业卫生及安全政策和程序，建立意识并确保所有程序运作遵循此指导方针来安全进行。

与员工建立并保持良好的工作关系。 Attends and participates in daily briefings and outlet meeting 参加和参与每日的例会和其它计划好的会议。 Attends and participates in training sessions as scheduled 参加和参与计划好的培训课程。 Ensure music is on at standard level / volume 确保音乐是按照餐厅的标准进行播放。 Ensure lighting is on at standard level 确保灯光是按照餐厅的标准进行开关以及照明。 Trays and tray jacks are cleaned and effectively used 有效的利用托盘和托盘架 Coffee and tea is served hot and in accordance with standard 咖啡茶的服务与标准一致 GUEST EXPERIENCE 宾客体验 Outlet equipment is clean and in good working condition 设备干净 Equipment is cleaned, sorted and stored in designated area 设备分类且存放好 Glassware is cleaned and polished and stored in designated area 玻璃器皿擦亮 Flatware is cleaned and polished and stored in designated area 擦亮餐具 China is cleaned and polished and stored in designated area 清洁瓷器 Waiter stations are prepared according to standard 准备好服务台 Cutlery is placed for buffet and table service is cleaned and polished 摆放好自助餐桌上的餐具 Tables are pre- set and re-set after each meals 摆设好餐台 Reservations are read and familiarized 阅读并熟悉预订 Special occasions and promotion are read and familiarized 准备好特别活动 Guests are greeted and seated with a smile 迎宾并安排客人就坐 Daily specials are explained and upsold 说明并推销每日特价 Food orders are processed accurately 准确的下餐单 Food orders are taken quickly 快速的为客人写餐单 Used ashtrays are clean regularly. Change with every 3 butts 定时清理用过的烟灰缸，标准不超过 3 个烟头。 Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。 Converse with Guests about wines promotion, advising the types and styles of wine, taking wine orders and serving wine 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒 Promoting and up-selling of signature food and beverages to guests 向客人推销部门招牌食品以及饮品。 Take appropriate action to resolve guest complaints 正确处理客人的投诉。 RESPONSIBLE BUSINESS 企业责任 Ensure to obey the relevant local labour laws and hotel policy & procedure. 确保遵守相关劳工法规及酒店或公司的政策与流程。 Assist to investigating and research guest bad comments and complaints, find out the truth and the potential risk in time, solved the problems through various employee relations project. Serious problems report to superior in time. 对工作中发生的所有问题进行调查和研究，了解事实情况，及时发现对酒店或公司可能造成的潜在风险，并通过各类员工关系项目来促进问题的解决。在遭遇重大问题时及时向上级汇报。 Participate positively in local communities’ activities. 积极参与本地社区活动。 Grooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 Maintain responsibility of cleanliness of all menus and drink menus 保持所有菜单和饮料单的清洁。 Maintain current information on all general activities of the hotel 了解当前酒店所有的活动。 Performs related duties and special projects as assigned 承担相关的职责和安排的特别项目。