Is accountable to the GM – Hotel Operations in the overall running of thehotel by participating in the decision-making related to the hotel policy,philosophy, directions, goals and objectives and by taking appropriate actionfor their implementation as directed.
通过参与与酒店政策、理念、方向和目标相关的决策，并根据指示采取适当的行动，对酒店整体运营负责。
2. Oversees the performance ofthe Rooms Division (exercising supervision over the EAM in charge of Rooms, theFront Office Manager, the Executive Housekeeper, the Guest Services Manager,the Security Manager， F&B, Kitchen, S&M, HR & Training,Finance and Engineering Departments. Provides guidance and assistance in theexecution of their responsibilities and helps them set their respective departmentalobjectives.
监督客房部门的表现（对负责房间的EAM，前台经理，行政管家，客户服务经理，安全经理，餐饮，厨房，S＆M，人力资源和培训，财务和 工程部门。在履行职责时提供指导和帮助，帮助他们设定各自的部门目标。
3. Directs and controls allsubordinate Rooms, F&B and Engineering associates to ensure that allday-to-day operational matters are handled on time and guest expectations aremet.
指导和控制所有下属客房，餐饮和工程员工，确保按时处理所有日常运营事宜，并满足客人的期望。
4. Oversees the quality,consistency and presentation in the outlets under his/her responsibility toensure that they conform to the requisite standards of the hotel and meet orexceed customer expectations.
监督其负责的网点的质量，一致性和陈述，以确保它们符合酒店的必要标准并达到或超过客户的期望。
5. Oversees the servicestandards of all outlets under his/her responsibility to ensure that theyconform to the requisite standards, meeting or exceeding customer expectations.
监督所有部门的服务标准，确保其符合必要的标准，达到或超出客户的期望。
6. Co-ordinates in conjunctionwith the Sales & Marketing Department the preparation and implementation ofannual packages or special promotions regarding guest rooms and F&Bactivities.
与销售部协调，准备和实施有福安客房和餐饮活动的年度套餐或特别促销活动。
7. Ensures the implementationand maintenance of operations equipment and linen par stocks in the concerneddepartments and oversees inventory taking and control.
确保有关部门的设施设备及物品库存的维护，并监督库存盘点和控制。
8. Assists in the preparationof the hotel’s annual budget; more specifically prepares, monitors and controlsthe budgets of the Rooms Division, F&B and Engineering Departments.
协助准备酒店的年度预算，更具体地准备、监控和控制客房部、餐饮部和工程部门的预算。
9. Participates in thepreparation of the annual business plan in the approved corporate format,including explanations, comparison analysis and variances.
参与编制年度业务计划，包括解释、比较和分析差异。
10. Reviews operational reports daily.
每天审查运营报告
11. Maintains and efficient administration bypreparing and submitting operational reports on time.
通过编制和提交业务报告进行有效管理。
12. Reviews the property statuswith the individual department heads under his/her responsibility to ensurethat the quality and service standards are maintained throughout.
审查各个部门主管的财务状况，以确保始终保持服务质量的标准。
13. Reviews the guest ratings and follows upaccordingly to correct problem areas.
评估客人评级并相应跟进问题。
14. Monitors the guests’correspondence for the hotel and ensures that any problems/shortcomings arequickly identified and resolved, with feedback given to the guest accordingly.
监控客人对酒店的通信，并确保快速识别和解决问题，并相应地向客人提供反馈。
15. Actively and regularlyinteracts with guests, associates and management colleagues, individualsoutside the hotel, but not limited to current and potential clients, owningcompany representatives, suppliers, competitors and other members of the localcommunity.
定期积极与客人、员工和管理层同事进行互动，包括但不限于现有的和潜在的客户、业主公司代表、供应商、竞争对手和当地社区的其他成员。
16. Ensures that the hotel is managed and runin compliance with all governmental requirements.
确保酒店的管理和运营符合政府的所有要求。
17 Is responsible for theimplementation and co-ordination of all related aspects within the Group’sBalanced Score Card (BSC) Program.
负责本集团积分卡（BSC）计划所有相关行动的实施和协调。
18. Ensures that associates areselected, trained, evaluated and rewarded in compliance with the hotel’sAssociates Management System.
确保根据酒店的员工管理系统选择、培训、评估和奖励员工。
19. Reviews all managers’ performance underhis/her responsibility at least once every year.
至少每年审查一次管理人员在职责范围内的表现。
20. Coaches, counsels, disciplines anddevelops subordinate associates.
训练、管理、评估和发展下属及同事。
