在洲际酒店集团的政策和程序下，配合和协助餐厅经理及副经理的工作，负责餐厅运作及管理方面的工作。 岗位职责： 1.为所有的客人提供热情友好的欢迎。 2.答复和处理电话种客人的疑问。 3.在桌子已经摆放好的情况下, 引领客人到桌子就座。 4.在餐厅高峰期协助餐厅的运作。 5.对菜单中的所有的食品的酒水有个彻底的熟悉的了解。 6.时刻保持接待台和周围工作区域内干净整洁。 7.与客人建立和谐的关系, 保持良好的客户关系。 8.维持和更新餐厅客人的历史资料。 9.保持预定本的清晰和更新最近信息。 10.协助对餐厅设备进行季度, 半季度, 年度的盘点。 11.监督餐厅音乐的选择播放是否合乎餐厅音乐的标准。 12.保证在开餐时间之前所有楼面服务员以及餐前准备餐台就绪, 并做好迎接客人的准备。 任职要求： 1.高等教育学历，具备酒店行业工作经验，在国际连锁酒店工作经验者优先。具有一定餐饮产品知识及服务技能。 2.此职务要求有能力完成下列活动: 善于处理快节奏的营业周转 主动性 良好的沟通技巧, 人与人之间的交往技巧, 良好的仪容仪表和举止 具备基础的电脑知识

在洲际酒店集团的政策和程序下，配合和协助餐厅经理及副经理的工作，负责餐厅运作及管理方面的工作。 岗位职责： 1.与经理、主管商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。 2.遵守服务程序，保证餐厅的各个区域都符合服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。 3.检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。 4.在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。 5.协助餐厅经理进行就职培训，及在职培训。 6.完成任何其他合理的职责和被指派的职责。 任职要求： 1.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 2.持有当地政府规定的食品服务许可证或有效的健康或食品上岗证。 3.具有解决问题和培训的能力。 4.酒店管理，餐饮或相关专业的大专学历。 5.2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具领班经验优先考虑。

工作主要内容为帮助厨师抓菜，切一些葱段，胡萝卜等配菜，以及一些后厨杂活，管理一部分冻品，工作时间下午三点至凌晨三点，饭店类型为小龙虾和烤串店，要有工作经验的成手师傅，要求男性，有宿舍，包吃住，宿舍距离饭店大概3公里多点，可以接受的联系我，试用期3天，开实习工资一天100，试岗成功后可独立操作了正常算工资，每个月1号发工资，不拖欠，有500押金，离职提前一个月告知老板，离职后退还500押金，没有工作经验的愿意干，也可以，有人带，独立操作之前都算实习工资，试岗时间不满一天不结算工资，试岗不成功不提供住宿

【岗位职责】 1、 保证用具的洁净卫生，负责布草的送洗、点数与记数工作。 2、 负责场所内物品的摆设，做好服务前准备工作。 3、 补充所缺的出售品。 4、 熟悉各项服务项目，了解其价格，掌握服务方式。 5、 按所规定的服务程序与规格，为宾客提供服务。 6、 将各类用过的物品分类送至指定的地点摆放，并及时补充。 【岗位要求】 1、大专以上学历，有相同岗位工作经验3年以上。 2、熟悉康乐部的服务特点和服务项目。 3、较强的酒店产品推销能力。

岗位职责 1.为客人提供餐饮服务，熟知菜单、食品及其它方面的知识，向客人推荐食品及饮料。 2.为会使用餐饮预定及结账系统，为客人提供专业礼貌的服务 3.保持工作场所及餐具家具等室内物品的齐全、干净、整洁。 4.保管餐厅常用餐具及设备。 5.根据用餐需要和服务标准来摆放餐具。 6.结束服务后，要清理桌面及所有餐厅区域，保持干净整洁。 岗位要求 1.从事餐饮服务工作经历者优先考虑。 2.对工作认真踏实，工作态度端正，能吃苦耐劳。 3.掌握必需的食品、酒水知识，有一定的中西餐服务技能。 4.身体健康，仪表端正。 5.招收应届毕业生

工作地点：湖南省益阳市安化茶马古道景区 任职要求： 1.1-3年销售经验，文旅行业背景优先；有客户资源或成功销售案例者加分 ; 2.沟通力强，抗压性高，服务意识突出；适应出差及弹性工作（如节假日/展 会）; 3.具备客户开发、谈判及渠道运营经验（OTA/旅行社/企业客户）；擅长数据 分析优化策略，熟悉线上推广（如社交媒体获客）; 4.能够熟练使用wps等基本办公软件。

1.市场战略规划 制定公司年度/季度市场策划方案，明确品牌定位、目标人群及推广策略； 分析行业趋势、竞争对手动态及消费者需求，为决策提供数据支持。 2.营销活动策划与执行 主导线上线下整合营销活动（如新品发布、促销活动、品牌联名等），统筹方案策划、资源协调及落地执行； 监控活动效果，优化投放策略，确保ROI（投资回报率）达标。 3.品牌管理与传播 负责品牌形象建设，制定品牌传播计划（广告、公关、社交媒体等）； 管理品牌视觉体系（VI/SI），审核对外宣传物料（文案、视频、设计等）的调性一致性。 数字营销与新媒体运营 规划并执行数字化营销策略（SEO/SEM、信息流广告、KOL合作等）； 管理企业新媒体矩阵（公众号、抖音、小红书等），提升用户活跃度与转化率。 4.市场调研与数据分析 组织市场调研，分析用户画像、消费行为及市场容量； 监控销售数据、流量转化及广告效果，定期输出分析报告并提出改进建议。 5.跨部门协作与资源整合 联动销售、产品、运营等部门，推动营销策略与业务目标协同； 对接外部合作方（媒体、广告公司、MCN机构等），整合优质资源。 6.预算管理与成本控制 编制市场费用预算，合理分配资源，严格管控执行成本； 评估投放渠道性价比，优化预算使用效率。 团队管理与人才培养 领导市场策划团队，明确岗位分工及KPI考核标准； 培养团队创意策划、数据分析及执行能力，提升整体专业水平。

MAJOR FUNCTION 主要功能 : Responsible for testing including “log keepingbooks”/certification. 负责消防系统的测试，包括“检查日志”和相关证书。 Conducting Fire Safety Training of all hotel staffto the appropriate level. 向所有的酒店员工提供消防安全培训，以达到规定的要求。 Supervising hotel fire and smoke compartments,including all escape ways 监管酒店的消防和烟雾感应装置，包括所有的逃生通道。 Monitoring of hotel performance against therequirements of the Fire Safety Plan, reporting deviations & recommendingcorrective measures needs. 监督酒店运营符合“消防安全预案”的要求，报告违规行为，并提供改正措施。 JOB SPECIFICATION 職位要求 : Profile of Competency工作能力 Good physical and mental health身心健康 Investigative and report writing skills调查和撰写报告的技巧 Good Police or Military background with 2-3 years 有2到3年警务或军队经历 Experience in security and fire safety industrywith 3 years3年安全和消防安全的工作经验 Effective communication skills良好的沟通能力 Responsible and motivated有责任感，工作积极 Leadership qualities and supervision有领导和监管能力 A good team player良好的团队合作

Under the guidance and supervision of the Floor SUPERVISOR within the limits established Beijing Marriott Hotel Northeast Hotel, Housekeeping Department policies and procedures; maintain the cleanliness, orderliness and sanitary condition of assigned Floor rooms and its surrounding Public Areas, including service areas, linen pantry and supply storeroom, lift lobbies and backstairs. 在楼层领班的指导下共同建立酒店、客房部的政策和流程维持清洁保养、井然有序的状态包括公共区域服务区域工作间和储藏室电梯间和后通道。 a           Collect and sign for section card key and get reports from the Floor Team Leader, ensure complete information is on hand before starting the day’s job including special information such as allocated VIP and group rooms. 领取钥匙后签字并且在开始上班之前拿到所需要的信息比如当天的要到达的贵宾及团队。 b          Clean and provide services to all assigned rooms including the refrigerator: 清洁并提供所有楼层服务以及补充冰箱    Ensure proper procedures in cleaning/ servicing/ turning down beds are strictly followed 确保一切清洁、服务、开夜床的程序严格遵守。    Observe proper bed making as instructed according to approved procedures 检查床是否按照正确的程序以及交道的方法来做。    Observe proper procedure in cleaning bathroom/ toilet with the use of the right chemicals. 检查是否用正确的程序来清洁卫生间、马桶是否用正确的清洁剂来清洁。    Replenish all guest amenities and stationeries consumed by guest according to standard set up. 补充所有客用备品以及贝客人消耗的文具用品按照标准放在规定的位置。    Dust all furniture, fixtures and fittings to ensure they are free from dust. 清洁家具灰尘确保所有固定地方及死角没有灰尘。    Vacuuming daily carpets and upholstery properly. Spot shampoo carpet and upholstery, to maintain its clean appearance. 每天吸尘以及正确使用家居装饰保持地毯和加剧的清洁。    Refrigerator glasses should be clean, spotless and free from dust. 冰箱里的玻璃杯必须保持清洁无污点并远离灰尘。 Hang properly, inside the wardrobe, and guests clothing found in the room为客人挂好衣物    Water potted plant wherever necessary需要时给植物浇水    Maintain upkeep of flower arrangement in the rooms. Request for replacement if necessary.需要是维护或更换鲜花    Set temperature in rooms, as instructed.根据指令调节温度    Remove stale/rotten fruits in the rooms.将坏的水果去出扔掉    Immediately report to the Floor Team Leader any missing or damaged furniture, fixture and equipment. 如果有遗失的家具、固定资产和设备立即报告领班。    Carry out spring cleaning program assigned by the Floor Team Leader, especially during low season. 落实领班分配的额外需要清洁的房间尤其在淡季    Clean widows according to procedure.根据制度清洁窗玻璃    Shampoo carpet, as instructed.根据指令清洗地毯    Polish marble flooring according to schedule. Vacuum, brush and sop shampoo corridor carpets, wipe and Polish Corridor wood works, polish metal fixtures in the corridors. 大理石地面抛光吸尘清洗走廊地毯走廊木制品和金属物品的表面擦灰    Maintain cleanliness of lift lobbies (guest elevator landing area), and standing ash ums frequently during tour of duty. 维持客人电梯口的清洁在路时清洁立式烟缸。    Bring down rubbish and empty bottles to waste disposal area. 清空瓶子并将垃圾扔到指定区域 c           Remove room service trays and trolley from rooms. All rooms trolleys and trays left in the rooms or corridor are to be removed to the service pantry IMMEDIATELY, for collection by room service staff. Instruct Housekeeping Order Taker to inform Room Service for collection as soon as noticed. 移走房内或走廊上客房送餐的盘子和车子并打电话给办公室文员通知服务员立即收走 d          Forward all lost and found items to the Floor Team Leader. All items found in the rooms must be reported IMMEDIATELY to the Order Taker:将客房内客人遗留物品告知领班并且立即报告给文员    Report to the Floor Team Leader and Housekeeping Order Taker immediately for valuable items found. 立即报告领班和文员客人遗留有价值的东西    Fill in all information in the Lost and Found report. 将客人遗留物品的信息写清楚    Valuable items should be surrendered to Housekeeping Office right away and normal items before going to lunch or at the end the shift duty. 值钱的物品要立即交到办公室别的东西可以在吃饭或者下班时带下来 e             Check and report refrigerator: 检查并报告冰箱内物品    Check for guest consumption daily. 检查每天客人消耗品    Complete the refrigerator list and report consumption to Order Taker according to approved procedure. 根据程序报告给文员客人的消耗物品    All refrigerator consumed items must be replenished in the rooms wile room attendants are carrying out room cleaning. 在清洁客房时补充所有消耗品    Check rooms and call AYS for laundry pick up and monitor delivery of laundry by AYS runner: 检查房间并报告AYS洗衣    Call LDY immediately for laundry collection before 12:00am daily. 打电话给洗衣房收在12点之前送洗衣服    Ensure laundry dry cleaning list has been completed by guest before calling AYS for collection. 确保送洗的衣服是客人填好单子的    Hang guest laundry in the closet properly and put necessary forms on dresser table to inform resident of the delivery. 挂好客人的衣物在衣柜并且设置卡片告诉衣服已经送回    Ensure used laundry list and laundry bags are replenished. f               Prepare room attendant report: 填写员工报表    Ensure rooms are checked properly and that discrepancies are properly marked down in the report. Inform the Floor Team Leader. 确保房态差异被检查好并做好记录通知领班 g              Carry out turn down service according to approved procedure: 根据要求做好晚床 h                    Take rooms  status check and fill in the room report: 检查房态和填写工作单    Help maintaining security by reporting any suspicious looking characters on the floor: 协助安保并报告可疑人物    Check and stack clean linen received from linen room to pantry. Damaged and stained linen must be returned to linen room. Inform the Floor Team Leader. i             Report repair and maintenance required in the guest room immediately to the Order Taker to ensure that everything in the room is functioning according to the standards set by the rooms. Inform the Floor Team Leader immediately. 保修房内的工程给文员和领班 j             Keep linen room, supply racks and service area clean, orderly, tidy and sanitary:保持布草客用品架子和服务区清洁整齐和干净    Service toilet to be kept clean, sanitary and free from foul/ bad odor at all times.    保持工作间内厕所干净卫生无异味 k           Prepare report/ hand-over and submit together with key to the Floor Team Leader before going off duty. 下班前交钥匙和报表给领班 l             Room attendant will do the following public area cleaning on the floors:     清洁走廊的程序    Vacuum corridor carpet 走廊吸尘    Dust and wipe oval table and art work.家具和木制品擦灰    Dust and wipe consul table, two table lamp shades, and remove and dust smudges on the mirror. 桌子擦灰灯罩擦灰镜子无手印    Dusting of all picture frame/ art works on the wall. 画框和工艺品擦灰 Be aware of Floor emergency, safety and pest control procedures. Maintain personal grooming as per Hotel and Floor standard to project and efficient, professional, neat and tidy appearance to guest and set an example to colleagues.           被告知楼层紧急事件安全和杀虫程序。保证个人仪容仪表整洁专业。

【岗位职责】 1、负责为顾客提供专业的面部护理、美容服务，包括但不限于清洁、敷膜等基础护理项目2、根据顾客皮肤状况，推荐适合的护理方案及产品，完成销售指标 3、熟练掌握店内仪器设备操作，确保服务流程规范、安全 4、维护客户关系，定期跟进服务效果，提升顾客满意度及复购率 5、保持工作区域整洁，严格消毒工具，遵守卫生管理制度6、参与店内培训及技能提升课程，学习新技术与新项目 【岗位要求】 1、年龄18-40岁，形象气质佳，具备良好的服务意识与沟通能力 2、1年以上美容行业工作经验，持有美容师资格证书优先 3、熟悉面部护理流程，能独立完成基础美容项目操作 4、具备基础销售能力，对业绩目标有责任心 5、吃苦耐劳，适应排班制工作（含周末及节假日） 6、无职业禁忌症（如过敏体质等），身体健康

岗位职责 1.按照酒店规程清扫客房，及时补充客房用品，控制物料消耗。 2.发现房间设备损坏，地毯、墙纸污迹应做好记录，及时通知客房中心。 3.严格执行安全制度，确保客房安全。 4.及时反馈宾客信息和意见。 5.在早班不在时协助楼层完成对客服务工作和相关后勤保障工作。 6.完成领导交办的其它工作任务。 岗位要求 1.初中以上学历。 2.有1年以上客房工作经验或相关经验。 3.能进行简单英文对话。 4.身体健康，相貌端正。 5.接受过正规客房服务培训。

【岗位职责】 1、为顾客提供专业的面部护理、美容服务，确保服务流程规范、手法专业。 2、根据顾客的皮肤状况及需求，定制个性化的护理方案，并推荐合适的美容产品或项目。 3、维护客户关系，定期跟进顾客护理效果，建立并完善客户档案，提升顾客满意度及复购率。 4、负责美容仪器、工具的清洁、消毒及日常维护，确保使用安全与卫生。 5、参与店内晨会及培训，及时掌握新产品、新技术信息，并按要求完成工作报表。 6、协助店长完成店内日常事务，包括但不限于库存管理、客户接待及店面清洁等工作。 【岗位要求】 1、年龄18-40岁，形象气质佳，皮肤状态良好，具备基础的美容知识及手法技能。 2、持有美容师资格证书者优先，1年以上美容院或相关行业工作经验者优先考虑。 3、具备优秀的沟通能力与服务意识，能耐心倾听顾客需求并提供专业建议。 4、工作认真负责，吃苦耐劳，具备良好的职业素养与团队协作精神。 5、学习能力强，愿意接受新技术、新产品的培训，并灵活运用于实际工作中。

岗位职责 1.熟悉部门工作细则和流程； 2.以项目方式，参与相关的公司管理工作； 3.需每个工作计划阶段针对公司日常管理上交书面化建议； 4.执行公司安排的其他相关工作。 岗位要求 1.有志在酒店行业发展的应届毕业生/实习生； 2.对担任酒店管理人员具有高度期望； 3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

岗位职责 1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2.查看交班记录，了解上一班的移交事项，并负责处理。 3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5.熟练掌握店内外信息，提供准确的问讯服务。 6.负责为下榻酒店的宾客办理入住登记和退房手续。 7.制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1.大专以上文化程度。 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4.相貌端正，身体健康。

岗位职责 1.疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2.服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3.保证酒店和宾客的生命财产安全。 4.保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5.加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 6.一般性纠纷和事故立即按程序处理，并及时请示汇报。 7.—旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 岗位要求 1.处理事情要迅速，果断、准确。 2.具有较好的协调能力，懂得一定安全保卫知识。工作时间 12小时一班 两班倒

岗位职责 1、负责客人的到店、离店登记、问讯等服务； 2、根据要求合理安排房间，办理客人住宿； 3、填写前台各类报表准确无误，并及时录入前台操作系统； 4、接受电话订房及到店订房； 5、做好各项工作的交班，确保清楚。 6、推销温德姆会员奖赏计划及VIP卡。 7、推销酒店客房，增加酒店营业收入。 8、处理酒店账务，做好账务处理工作。 任职资格 1.高中以上学历，五官端正，形象气质佳 ； 2.有较强的对客服务意识，语言表达能力强，善于沟通； 3.认真负责，具备良好的服务意识及沟通应变能力。 工作时间：月休6天 8小时 三班倒

1.主管前厅的全面性工作，负责制订前厅的各项业务指标和规划。 2.做好对下属员工的考勤、考核、培训和评估工作； 3.控制好各市场客源的收益管理，确保前厅收益达到最佳； 4.OTA管理，网评提升、OTA后台维护，房价、房态的控制与管理； 5.熟知并掌握国家有关涉外户籍管理工作法规确保旅业登记的合格率，国外护照、港澳台等需亲自审核上传，避免出错； 6.掌握每天旅客的抵离数量及类别；负责迎送、安排重要客人的住宿；主导策划和参与VIP的接待和欢送工作； 7.随时了解财务政策和程序及相关更新内容；关注前台反映跑账、漏账、应急外宿等特殊问题，特殊情况及时负责处理。 8.收集客人对客房、餐饮以及其它服务项目的意见，处理客人投诉，每月进行宾客意见统计与分析。 9.带领并督促前厅员工进行业务培训，提高员工素质，并具体指导员工各项工作，提高员工的工作积极性； 10.负责监督营业报表，并进行营业数据统计分析。

【岗位职责】 1、按照下达的任务单，组织面点师制作各种面点产品。 2、检查本组员工仪容仪表及个人卫生。 3、注重质量，严格把好面点制作质量关。 4、协助厨师长拟定点心成本及控制毛利率。 5、提出面点新品种及推销方案报厨师长审定。 6、负责本组员工的考勤工作。 7、根据员工特点搞好技术指导和业务培训。 【岗位要求】 1、XXX学历以上，熟练的专业英语交流能力。 2、具有西饼房相关管理工作经验XXX年以上。 3、熟悉西式面包制作，有一定的创新意识 。

【岗位职责】 1、 根据部门经理制定的销售方针，具体执行对该市场旅行团的销售工作。 2、 掌握报告所管辖地区的旅游市场动态，根据市场、旅行社的变化和全年淡旺季及酒店的客房预订状态。 3、掌握本地区及国内外商务、散客市场动态，定期向部门经理提出销售调研报告 4、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标 5、在所负责的市场区域内，监视和报告市场及竞争者的情况 6、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进 7、按计划走访客户，了解客户对酒店的意见，增强与宾客的的沟通，建立良好的客户关系。 8、 每月向销售部经理汇报当月的销售情况并提出下月的工作计划 【岗位要求】 1、 高中以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2、萧山本地户籍优先。 3、了解合同法、企业法、旅游法以及有关涉外法规。 4、 有较强的语言表达能力。

Job Description The Four Seasons Hotel Suzhou is looking for Assistant Director of Finance who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: Responsibility for ongoing enhancement of their skills and performance Recognition of personal accountability for their own actions and the outcomes of those actions An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Commitment to supportive teamwork and open communication Main Responsibilities The Assistant Director of Finance is assisting the Director of Finance in the administration of all financial aspects of the hotel's operation. To ensure that all local and corporate policies and procedures are observed, and responsible for safeguarding the hotel assets and financial resources contributing towards maximizing hotel profitability. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills.   At least 3 years of relevant work experience in the hospitality industry or sizable firm with a focus University degree – major in accounting or finance preferred Self-driven and a strategic resourcing professional  Able to work independently and under pressure in a fast pace working environment Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills Good command of both written and spoken Chinese and English Familiar with SUN/Birchstreet system preferred Join us and Enjoy… An opportunity to build a life-long career with global potential and a real sense of pride in work well done Best-in-industry training Complimentary stays at Four Seasons properties (based on availability) with discounted meals Incentive bonus/ competitive salaries Employee service awards Annual employee party/ social and sporting events

我们期待的你： 是在校生 有持续学习能力 热情阳光，自信不社恐 热爱服务行业，喜欢与人打交道 实习时长不少于六个月 具备良好的中、英文口头及书面表达能力 优先考虑有拍照摄影、视频剪辑、微信制作经验的同学

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Four Seasons Hotel Suzhou is a luxury island retreat fully commanding a 30 acre (12 hectare) private island on the scenic Jinji Lake. Set to open in the second half of 2023, the Hotel will have over 200 well-appointed rooms, suites and private villas, lush gardens, indoor and outdoor pools offering a lifestyle that is uniquely Suzhou and uncompromising service that is uniquely Four Seasons. Job Description The Four Seasons Hotel Suzhou is looking for Guest Relations Manager who shares a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: • Commitment to supportive teamwork and open communication • Responsibility for ongoing enhancement of their skills and performance • Recognition of personal accountability for their own actions and the outcomes of those actions • An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Job Summary • Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. • Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved with Housekeeping. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups accordingly to the guest preferences and requests. • Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Works closely with Security to ensure guest and staff safety is a priority. • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone in a timely manner. • Ensure all glitches are recorded accordingly. Handles all glitches based on facts and investigate all glitches accurately. To be neutral at all times maintaining professionalism. • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. • Walked all VIPs room prior to their arrival ensuring all preferences and request are provided accordingly. Worked closely with Room Service and Housekeeping team. • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. • Performs Night Audit correctly and ensuring reports are distributed as required. Ensures all rates checks and high balances are monitored and follow up accurately. Prepares discrepancy reports and keep the Front Office Manager informed of all activities during the night shift. • Routine rounding of the hotel environment including Front & Back of the House, Food & Beverage outlets and public spaces to ensure everything is in working condition. Reports any damages or repairs work on a timely manner and follow up the work has been completed. Ensures that employees grooming are up to standard. Keep Department Head well informed of any area of concerns. • Complies with Four Seasons’ Work Rules and Standards of Conduct as set forth in Employee Handbook. • Works harmoniously and professionally with co-workers and supervisors. • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking. • Can answer guest calls and direct them appropriately in the absence of a Communications Operator. • Ensure all guest information is entered into PSB “Police Station Bureau” system correctly on a timely manner and registration of guest information is completed accordingly. All guest passport or ID is being scanned and updated. Outside guest/ visitors are registered into the PSB visitor booklet • Participate with local PSB meeting and ensure all matters related to guest registrations are entered correctly. Maintained a proper relation with the PSB officer working closely with them. • Worked on public holidays, shifts and additional shifts when deemed necessary based on hotel occupancy and business requirement. • Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture. Ability to understand the Policy & Procedure and operating manuals. Requirements We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. • At least 2~3 years of relevant work experience in the International Luxury Hotel. • Self-driven and a strategic resourcing professional. • Able to work independently and under pressure in a fast pace working environment. • Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. • Good command of both written and spoken Chinese and English. • Mandarin Speaking and Work authorization in China is a must. Join us and Enjoy… • An opportunity to build a life-long career with global potential and a real sense of pride in work well done • Best-in-industry training • Complimentary stays at Four Seasons properties (based on availability) with discounted meals • Incentive bonus/ competitive salaries • Employee service awards • Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://www.fourseasons.com/careers/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

职位概括 根据工作标准、备料单、照片及上级指示准备食物，协助厨师长培训厨房员工。参与提高出品质量，保证厨房工作运作的顺利进行。当接到指示时厨房的所有区域都要进入工作状态。协助管理厨房员工，为厨房员工发展提供帮助，参与食物的质量控制，提高产品的特色和味道。 职位要求 协助厨师长管理厨房的正常运作，保证食物和产品的高质量。 参与培训和发展员工。

职位概括 根据工作标准、备料单、照片及上级指示准备食物，协助厨师长培训厨房员工。参与提高出品质量，保证厨房工作运作的顺利进行。当接到指示时厨房的所有区域都要进入工作状态。协助管理厨房员工，为厨房员工发展提供帮助，参与食物的质量控制，提高产品的特色和味道。 职位要求 协助厨师长管理厨房的正常运作，保证食物和产品的高质量。 参与培训和发展员工。 丰富的厨房的技能。