1． 主要职责： （1） 在项目拓展团队负责人的带领下，积极寻找适合物业并洽谈，配合做好集团化合作相关工作，确保完成项目发展的个人业绩及团队指标； （2） 负责具体实施跟进单店项目及集团化项目的意向合作，开展项目考察、项目分析、尽职调查、风险评估、项目谈判、合同签约等工作； （3） 负责建立并维护有效项目信息渠道，保持与客户的良好关系，维护好公司的对外形象； （4） 负责项目拓展过程中相关方案、招投标、项目推进、谈判策略、合同签约等工作的具体汇编及执行工作 （5） 完成上级交办的其他各项常规性或临时性工作，协调好部门与部门之间的关系。 （一） 具体条件 1． 大学专科及以上学历，室内设计、品牌营销或酒店管理专业优先； 2． 具有同等或相近规模酒管公司拓展相关岗位连续任职时间不少于3年的从业经验，市场销售背景且经验丰富的、项目拓展业绩突出的优先考虑； 3． 了解酒店行业、品牌管理输出的业务知识，了解旅游、经济等相关的政策法规；具有一定的业务谈判能力、沟通协调能力；具有一定的数据分析和整理能力，能够进行合作文案、投标文件的汇编； 4.  爱岗敬业、能够承受较强的工作压力，能接受出差或外派任职。

岗位职责 1、 保证用具的洁净卫生。负责布草的送洗、点数与记数工作。 2、 负责场所内物品的摆设，做好服务前准备工作，保证所有的器皿无斑无迹，准备营业所需物品。 3、 补充所缺的出售品。 4、 熟悉各项服务项目，了解其价格，掌握服务方式。 5、 按所规定的服务程序与规格，为宾客提供服务。 6、 将各类用过的物品分类送至指定的地点摆放，并及时补充。 7、负责收银，考勤等工作。 岗位要求 1、熟悉电脑办公软件。 2、熟悉康乐部的服务特点和服务项目。 3、较强的酒店产品推销能力。

Ready to spread the word about our exceptional guest experiences? We’re searching for a Sales & Marketing Director with the strategic nous to help us beat our room night sales goals. Night after night. A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Managing daily sales activities and coaching your team to deliver to their full potential ● Hitting all personal and team sales goals to help us maximise profitability ● Creating and implementing sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales   ● Producing and reviewing monthly reports to monitor performance  ● Leading marketing efforts to up-sell guests on hotel services, offerings, and amenities What We need from you: ● Bachelor’s degree / higher education qualification / equivalent in marketing or related field  ● Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team ● Strong knowledge of local businesses and business trends required  ● Must speak local language(s)  ● Other languages preferred What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.  Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing  framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.   So, join us and you’ll become part of our ever-growing global family.

作为财务及业务支持总监，您将监管酒店的财务运营并确保酒店资产的安全、定期汇报酒店的财务状况，围绕提升酒店的盈利能力提出您的建议。作为酒店所有财务及相关会计事务的主要联系人，与业主、内外部审计人员及监管机构进行接洽。 您的日常工作 员工团队 管理日常工作，确保合理规划和分配任务 通过指导和反馈，发展团队成员，提升其绩效，并设定绩效和发展目标，积极认可优秀表现 为团队提供培训，确保团队成员按照规定履职，达到我们的标准，并提供必要的工作工具 指导团队如何做出能够影响利润的决策 营造良好的工作环境，促进团队的健康发展，通过加强各部门之间的联系，塑造团队合作意识 宾客体验 帮助客人——如果客人提出需求或不满，需要协助，您应该热情地提供帮助 确保酒店具备有效的会计实践，并通过灵活的支付方式（如信用卡系统、客房收费）、库存控制以及解决账务纠纷为宾客提供良好的入住体验 财务回报 通过财务分析、数据趋势及市场信息来预测需求，发现运营与财务中的问题，采取有效举措以扩大财务回报 制定酒店年度运营预算，在预算审核过程中提供各种数据分析支持，帮助各部门主管发现节约成本、增加产能的机会 确保每月对所有会计账目进行对账和调节，并监督信贷扩展流程，催收过期账款 审查酒店定价，向总经理推荐相应的策略；参加销售策略会议 管理应付账款，平衡现金流并维护酒店在供应商中的信誉 针对投资项目，在投入资金之前先分析投资回报，并在项目结束时评估是否达到预期收益目标 通过控制库存（避免过多存货）、信贷和收款、垫付款、定金和汇款等使现金流最大化 企业责任 根据公司政策和操作流程实施并维护可行的会计实践 确保财务管理程序和系统符合道德和法律规范 参与在本地广受认可的专业与行业组织 管理酒店合同（如：供应商租赁和/或服务协议） 我们对您的要求 会计或财务专业学士学位 / 高等教育资格/或同等学历 4~8年酒店财务或审计经验，至少一年财务总监或类似管理职位经验，或教育背景加相关工作经验达到同等水平 具备相关财务管理知识，如酒店店面租赁协商与租赁协议拟定；处理工资支付；执行资产管理职责；提供业务预测、进行置换分析、准备政府报告、进行纳税申报等 具有专业会计、财务职称或证书的候选人将被优先考虑 能说流利的中文，能使用英文作为工作语言

Ready to spread theword about our exceptional guest experiences? We’re searching for a Sales &Marketing Director with the strategic nous to help us beat our room night salesgoals. Night after night. A little taste ofyour day-to-day: Every day isdifferent, but you’ll mostly be: ● Managing daily sales activities andcoaching your team to deliver to their full potential ● Hitting all personal and team sales goalsto help us maximise profitability ● Creating and implementing sales plans thatdrive measurable incremental occupancy, increase average rates, increasevolume, food and beverage and banquet sales   ● Producing and reviewing monthly reports tomonitor performance  ● Leading marketing efforts to up-sell guestson hotel services, offerings, and amenities What We need fromyou: ● Bachelor’s degree / higher educationqualification / equivalent in marketing or related field  ● Four or more years of experience in ahospitality or hotel sales and marketing setting with direct supervisoryexperience over a sales team ● Strong knowledge of local businesses andbusiness trends required  ● Must speak local language(s)  ● Other languages preferred What you can expectfrom us: We give our peopleeverything they need to succeed. From a competitive salary that rewards allyour hard work to a wide range of benefits designed to help you live your bestwork life – including a full uniform, impressive room discounts and some of thebest training in the business.  Our mission is towelcome everyone and create inclusive teams where we celebrate difference andencourage colleagues to bring their whole selves to work. IHG Hotels &Resorts provides equal employment opportunities to applicants and employeeswithout regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, protected veteran status, or disability. We promotea culture of trust, support, and acceptance. Always welcoming differentbackgrounds, experiences, and perspectives.  IHG gives everymember of the team  the room they need to belong, grow and make adifference in a collaborative environment. We know that to work well, we needto feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health,lifestyle, and workplace.   So, join us andyou’ll become part of our ever-growing global family.

职位简介 人力资源总监将负责推动人力资源各项计划，如招聘、雇佣、薪酬、福利、员工关系和培训项目，确保酒店团队成员的行为合规。您还将致力于创建积极向上的团队文化，同时确保酒店宾客获得独特的体验，为品牌注入活力。此外，您还需为酒店总经理和领导团队提供人力资源相关的辅导。 您的日常工作 员工团队 • 制定促进团队协作的计划，为所有团队成员营造积极的工作环境。支持并管理年度员工满意度调查 • 为经理级别的员工提供人力资源原则方面的教育和培训，提高产出和绩效 • 欢迎新团队成员，并为其提供入职培训 • 负责维护并更新所有员工的档案与记录，确保所有信息准确无误 • 确保遵守招聘标准和适用的法律法规 • 与外部各方建立良好的关系 • 计划和分配人力资源部员工的工作。根据酒店或公司的规定和政策，对员工工资、工作规程或其它与人力资源相关的事务提出的建议或初拟方案。 宾客体验 • 运用创新方法来激励、鼓舞员工为宾客提供独特体验 • 主动与宾客互动，听取反馈，建立良好关系，以便了解员工提升宾客满意度的渠道 • 与部门经理协作共同制定各类举措，以达到服务标准并持续提升宾客体验 财务回报 • 协助制定人力资源预算并按预算开展 • 监管员工编制与人力配置标准以管理成本 • 降低因雇佣关系引起的财务风险 • 了解并分析本地薪资福利水平，确保酒店提供的待遇具有同业竞争力 企业责任 • 提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动 • 确保遵守相关劳动法规及酒店或公司的政策与流程 • 对工作中发生的问题进行调查和研究，了解事实情况，及时发现对酒店或公司可能造成危害的潜在风险，并通过各类员工关系项目来推动问题的解决 • 收集并管理离职面谈、人员流动统计、旷工报告等数据，分析人员变化趋势、培训需求和存在的管理问题                                                          • 若酒店有工会组织，可能需要管理劳工关系事务，并代表酒店参与相关问题的调停、仲裁及合同协商工作   我们对您的要求   • 学士学位/高等教育资质或同等学历 • 4年人力资源相关经验 • 具有管理经验者优先考虑 • 有人力资源专业职称者优先考虑 • 能够在尽可能大的范围内保持所有人力资源事务的保密性 • 能说流利的中文，能使用英文作为工作语言

1.The Commis chef isresponsible for preparing, cooking and presenting food as per his giveninstructions according to the established standards. 厨师按照标准提供食品。 2.Cooks,prepares and bakes food for guests and associates as per the standard recipes. 按照食品准备，烹饪食品。 3.Helpthe other in the kitchen member to ensure the normal operation of a day on timeto the guest's satisfaction. 帮助其他在厨房的成员确保一天的正常准时运作达到客人的满意度。 4.Ensurefood preparation and put in production according to the standard. 确保食品准备和摆放在生产中按照标准。 5.Ensurefood storage, preparation, for safety and be hygiene standard. 确保食品的储存，准备，获得安全卫生。. 6.Ensurefood preparation processing according to the specific formula and reduce loss. 确保食品的准备加工按照具体的配方，缩小损失。 7.Maintainstandard clean and health of all the kitchen and related area. 维持标准的清洁和卫生在所有的厨房和相关区域内。 8.Ensurepreparation work and preparation program correct. 确保准备工作和准备的程序正确工作有效地促进和谐和团队合作。 岗位要求 1.More than 1 year working experience in the same position. 1年以上同岗位工作经验。 2.familiar with the hotel's customer service requirements. 熟悉掌握酒店对客服务的要求。 3.professional and responsible, civilized behavior. 有事业心和责任感，行为举止文明礼貌。

Primary Responsibilities 主要职责   Analyze and Manage the VOG Performance 分析并管理“宾客之声”表现 ·         Leads and supports all Guest Experience initiatives at the property. 领导及支持酒店所有客户体验方案及措施。 ·         Driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience. 在酒店推行以客人为中心的文化理念，让所有人才意识到并理解客户体验的重要性。 ·         Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders (at a minimum once a week). 每天回顾宾客之声上的表现以及客人的反馈意见，定期识别评论趋势并分析出需要改进的地方，与相关负责人分享跟进（至少每周一次）。 ·         Conduct Guest Experience Management overview induction for new hires and thorough induction on Guest Experience for all new HODs/Managers within the first month of employment. 组织新入职人才做客户体验管理的入门简介，并确保在一个月之内为新入职的部门总监/经理进行全面介绍。 ·         Reviews and communicates the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders. 有效地与所有相关人员回顾并沟通好品牌保证计划以及所有新的品牌/质量举措。 ·         Champion the internal communication of guest experience related matters and updates to all Ambassadors in the hotel. 支持全酒店人才的所有与客户体验事务和更新相关的内部沟通。 ·         Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback. 直接与客人沟通以获得客人的直接反馈，并寻找更多新的途径来获取在店客人的反馈。 ·         Ensure the relevant teams and stakeholders respond to all Guest feedback, e.g. VOG GSS, and consumer-generated content on various social media sites or travel sites (100% of the negative reviews/feedback, but none of the positive reviews/feedback except for those on GSS and TripAdvisor). 确保相关团队人员回应所有的客人反馈，例如：宾客之声，客户满意度调查，及各种社交媒体网站或旅游网站上客人填写的内容（需回复100%的消极评论/反馈；但不要回复任何积极评论/反馈，除了GSS和猫途鹰上的）。 ·         Reviews and communicates best practices implemented in other hotels in the network, follow-up on implementation at the property when relevant. 回顾及分享集团中其他酒店的最佳操作，在本酒店中借鉴执行并跟进。   Provide Guests’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 ·         Ensure all guest procedures, including ALL/VIP are being met or exceeded on a daily basis for all ALL/VIP guests. 确保在日常接待中提供给包括雅高心悦界会员和贵宾在内的所有宾客任何所需的服务或超出其期望的服务。 ·         Coordinate the Arrival, Stay and Departure experiences for the guests, including ALL/VIP guests, to ensure a seamless experience. 在包括雅高心悦界会员和贵宾在内的所有宾客的抵店、入住和退房期间，协调以确保为客人提供完美的入住体验。 ·         Liaise with all key departments to gather the correct information relating to each VIP and high profile ALL guest. 联系所有的相关部门，准确地收集每一位入住的贵宾和高级雅高心悦界会员的信息。 ·         Communicate relevant information and special requirements to all departments to ensure the expectations of guests, including all ALL/VIP, are exceeded. 将宾客的信息和特殊需求传达给所有相关部门，确保达到并超出包括雅高心悦界会员和贵宾在内的所有宾客的期望。 ·         Works directly with the Front Office operations to ensure a seamless experience for all guests, including ALL/VIP. 确保与前厅各运营部门一起，为包括雅高心悦界会员和贵宾在内的所有宾客提供完美的入住体验。 ·         Create Daily and Weekly reports highlighting the upcoming arrivals and in house VIP’s and ALL guests. 建立每天和每周的工作报告，重点突出即将到访和已经入住的雅高心悦界会员和贵宾。 ·         Review all VIP and high profile ALL guest arrivals for the next ten days on a daily basis 检查未来十天内所有即将到店的贵宾和雅高心悦界会员。 ·         Coordinate with Front Office and Housekeeping to ensure VIP and ALL preferences are consistently met. 与前厅和客房部人员进行协调，以确保自始至终满足贵宾和雅高心悦界会员的服务需求。 ·         Assist VIP and high profile ALL guests with preparation of activity itineraries and ground transportation when applicable. 在适当的时候帮助贵宾和高级雅高心悦界会员宾客准备地面交通和日程安排。 ·         Ensure Front Office and Accounting colleagues are aware of special billing arrangements. 确保前厅和会计部人才了解如何对账单进行特殊排版。 ·         Perform pre-arrival communication to VIP and ALL guests when applicable to ensure the correct information is obtained and communicated to departments prior to arrival. 适当时可在贵宾和雅高心悦界会员到来前进行联系，以确保获得正确的信息并及时传达给相关部门。 ·         Contact with each VIP and ALL guest during their stay and assist with any needs that arise. 在贵宾和雅高心悦界会员入住期间进行沟通协调，满足他们所提出的需求。 ·         Ensure all ALL/VIP folios are correct and delivered the night prior to departure; schedule check out services with Guest Services team. 确保所有贵宾和雅高心悦界会员的账单是正确的，在宾客离店的前一个晚上转交给夜班的相关人员；并安排客户服务人员为客户进行退房结算。 ·         Review all ALL/VIP guest incidents and ensure proper follow up is completed with the relevant departments. 审查全部贵宾和雅高心悦界会员发生的事件，确保相关部门完成后续工作。 ·         To provide continuity of management in regards to emergency response and crisis handling – ensuring that team members and guests are aware of the situation and appropriate responses.  提供应急反应和危机处理时的管理任务，确保人才和宾客了解当前状况并做出适当的反应。 ·         Personalized engagement with guests whenever/wherever possible, to build up close relationship with guests, and leads the Front Office team to personalize the guest stay experience as a role model. 随时随地与客人展开个性化的互动，成为带领前厅部团队为客人提供个性化的入住体验的榜样。 ·         Ensure guests’ needs be anticipated, guests’ preferences be collected, and the needs and preferences be met during current stay and future stays. 确保客人的需求被预知、喜好被收集、并且这些需求和喜好在今后会始终被得到满足。 ·         Ensure hotel operation supporting systems, such as PMS/Royal Service Manager/InTouch/iConcierge be fully utilized to embrace guest experience. 确保各类酒店管理系统和软件得到充分的使用以提高宾客体验。 ·         Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 寻求客人满意度反馈，并根据我们的使命宣言和人才赋权的理念来解决问题。   Management and Leadership of the Guest Relation Team 管理及领导宾客关系团队 ·         Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。 ·         Provides guidance and motivation to the Guest Relation Team. Establishes and communicates on a daily basis with the team. A strong commitment to Colleague Satisfaction. 指引并激励宾客关系团队，与团队建立实时的沟通，并且对人才满意度负责。 ·           Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. 完成如组织并出席会议、撰写报告和备忘录以及与工作职能有关的其他职责的一整套行政职责。 ·         Ensures clear communication within departments to provide seamless service to all guests. 确保部门内的沟通顺畅以便为宾客提供无缝且高效的服务。 ·         Identifies training needs, submit training plan and follow-up to ensure compliance and efficiency of training activities. 确认培训需求，提交培训计划，并跟踪培训进展以及确认培训效果。 ·         Controls the duty roster for guaranteeing quality as well as considering the highest personnel cost efficiency. 在保证服务质量的同时，通过对排班的管控以达到效率最大化的目的。 ·         Drafts and evaluate work flows to improve and optimize organization. 对工作流程进行制定和评估以达到优化提升的目的。 ·         Use the performance review process on regular basis to identify and develop talent for growth management performance issues, using a coaching styles. 以辅导的方式和定期绩效评估相结合，以达到认知和发展人才的目的。 ·         Carry out disciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。   Involvement as a Member of the Front Office Leadership Team 参与前厅部运营和管理 ·         Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction。 协调前台、行政楼层、礼宾部和总机等部门的工作，以确保运营顺畅及客人满意度。 ·         Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest. 进行每日巡视以确保LQA在对客服务中被遵守和执行。 ·         Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。 ·         Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial. 主动关注并参与如客人投诉等待解决问题的跟进和处理。 ·         Implement ALL member enrollment strategy, to maximize room revenue & guest loyalty. 实施雅高心悦界会员招募计划，以最大化收益和客人忠实度。 ·         Ensures that all Front Office related Hotel Policies and Procedures are adhered. 确保与部门相关的酒店各项政策与程序都被严格执行。 ·         Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。 ·         Presence in the Front Office and lobby area at critical guest flow time. 客流高峰期间在前厅及大堂区域协助部门运营。 ·         Involvement in guest complaint handling, whenever the situation required, adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。 ·         Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 ·         Maintains ‘Safe Food & Hygiene Standards’ are implemented within Front Office at 100%. 确保《食品安全与卫生标准》被百分之百的执行。 ·         Maintains all information security standards compliance of Front Office at 100%. 确保所有信息安全标准都被百分之百的执行。 ·         Ensure cleanliness and appearance of lobby and related areas. 确保大堂及相关区域的清洁和外观符合品牌标准。 ·         The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 ·         Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。   Main Complexity/Critical Issues In The Job主要复杂/关键工作事项   ·         The ability to manage projects, while being hands-on and detail-oriented, acting as a catalyst for making things happen. 具有管理项目,在实践和注重细节的同时起到催化剂的作用以成事的能力。 ·         Coordinate, communicate and get buy-in from the different stakeholders at various levels. 协调、沟通和获得酒店不同级别的相关人员的支持。 ·         The ability to influence stakeholders and support implementation of MAPs. 对相关人员产生影响力并支持管理行动计划的执行。 ·         The ability to create and lead a guest-centric culture. 具有创造并引领以客人为中心的文化的能力。 ·         Act as a role-model and inspire behavioral change. 作为榜样来激励其他人改进他们的行为。 ·         Management of the guest service experience / personalization. 确保个性化服务以提升客人体验。 ·         Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。   Profile概述   Knowledge and Experience知识和经验   ·         Diploma or Degree preferably in hospitality or related field 酒店管理或相关专业的本科或专科学历 ·         Minimum three (3) years relevant experience in a managerial position of Front Office in a renowned international hotel brand(s) 在知名国际酒店内从事至少三年前厅管理岗位的经验 ·         PMS and Office software knowledge 熟悉并掌握Opera酒店管理系统和各类办公软件 ·         Excellent oral and written skills in Mandarin and English 优秀的中英文听说读写能力 ·         Familiar with ALL processes or other loyalty programs 熟悉雅高心悦界或其他忠诚会员计划 ·         Familiar with VOG processes or other guest satisfaction programs 熟悉宾客之声或其他宾客满意度系统 Experienced in guest experience management, understands and can use reporting      RPS, etc. 熟悉宾客体验管理体系，并可熟练使用报表工具对宾客满意度进行分析

Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates. 对工作有积极的态度，有自我约束力和工作主动性，为所有的同事树立良好的工作榜样。  Arrangements for timely completion of the tasks superiors 按时完成上级领导安排的各项任务 Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section. 遵守员工纪律和行为规范并帮助同事提高技能。  The work of obedience to superior leadership 服从上级领导的工作安排  To promote the Accor loyalty program to the guest according to the yearly target. 根据年度指标向客人推荐雅高集团忠诚计划方案  To promote the Accor customer survey program to the guest according to the monthly target 根据月度指标向客人推荐雅高客户满意度调查系统

岗位职责/职位描述 Primary Responsibilities主要职责  Understand east China market and have east China market resources  了解华东市场并有华东市场资源  Monitors competitors’ activities and assists in marketing intelligence. 监督竞争对手的活动并协助监察市场动态。  Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business. 根据在销售策略中既定目标，向新的、现有的、潜在客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。  Services existing business through management of account bases. 过客户管理，向现有的客户提供服务。  Sell all facets of the hotel. 销售酒店的所有设施。  Manage the corporate head office and the preferred hotel history for that company. 管理公司总部档案和了解公司优先使用的酒店记录。  Develop and maintain a regular pattern of sales calls, meeting with principals of target market. 设立和保持定期的销售拜访模式，与目标市场的主要人物会面。  Provides direction on, and conducts market research and analysis. 指导和进行市场调研和分析。  Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business. 根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。  Builds profile within local market place through attendance at various events and local market place. 通过参与当地市场的各种活动在当地市场上树立良好形象。  Conduct client interviews. 对客户进行拜访。  Entertain clients. 招待客户。  Plan and conduct familiarization tours and site inspections. 策划并实施使客人熟悉环境的现场考察活动。  Travel when required to promote the hotel and develop potential business. 需要时出差对酒店进行推销，发展潜在的业务机会。  Maintain regular contact with the Accor hotels in your region and the regional reservation office. 与所在区域内的雅高酒店集团成员和区域预订办公室保持定期联系。  Monitors existing business and inputs into sales strategy meetings to maximize business. 监测现有业务，并在销售策略会上提出建议以扩大业务。  Grows existing business and establishes and pursues leads which will develop business. 发展现有业务，并建立和寻找发展业务的机会。  Interfaces with operations on a timely basis. 及时与运营部门进行沟通。  Initiates and prepares tenders for business. 启动和筹备业务招标工作。  Assesses sales and marketing data. 评估市场销售数据。  Assists with the preparation of new products and services. 协助新产品和服务的准备工作。  Assists in the evaluation of sales and marketing activities. 协助评估市场销售活动。  Analyses sales mix and likely impact on hotel goals. 分析销售综合计划和可能对酒店目标产生的影响。  Implement direction from Director of Sales & Marketing and Regional Managers. 按市场销售总监与地区经理们的指示执行相关工作。  Liaison with advertising agency. 与广告机构保持联系。  Stock control of collateral. 宣传品的库存控制。  Collateral input. 设计宣传品内容。  Execute advertising/creative briefs in a timely manner. 及时进行广告设计的说明工作。  Works with superior on manpower planning and management needs. 和上级领导一起进行人力规划和管理需求  Works with superior in the preparation and management of the Department’s budget. 和上级领导一起进行编制和管理部门预算。  Ensure that account information confidentiality. 确保客户资料高度机密性。  Complete all kinds of activity sales target. 完成各项即时性销售任务。  Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项  Plans and manages sales calls according to Account Management procedures adhering with Accorhotel standards on an annual, monthly, weekly and daily basis. 以雅高酒店的标准通过客户管理程序规划和管理年度、月度、每周和每日销售拜访  Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel. 处理所有潜在客户的咨询，包括会议、实地考察、娱乐项目、谈判和撰写合同，并参加推广活动和酒店组织的活动。  Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up. 参加由现有的或新的潜在客户的销售活动，通过电话拜访和参加酒店的商业活动并跟进。  Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets. 与现有的客户保持良好的关系并征求所有现有的个人、团队，会议每天晚上需要的房间数，以达到酒店的销售目标。  Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Accorhotel Hotel standards and in order to meet guest satisfaction. 根据雅高酒店集团的标准，组织重要客户的到访，欢送和提供给予他们入住期间的任何帮助，以达到客户的满意。  Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction. 在各部门的协助下计划，协调与监督以确保客户的特殊要求得到帮助，确保客户的满意。  Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities. 保持与客户之前的双向沟通，确保客户及时了解酒店的最新发展情况，并及时了解公司变化、市场事件、市场趋势、客户对于酒店及竞争对手活动的反馈。  Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio. 保持随时更新记录和电话结果，潜在客户、生产率、竞争者资料和房价历史等。  Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken. 制作每天和每周销售报告，并初步确认预订及生意损失，并采取纠正措施。  Reporting sales activity and result in daily or weekly sales meeting. 参加每日或每周销售例会并汇报销售成果及提出建议  Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function. 完成整套的行政职责例如，会议，处理相关的指定账户，每月的销售活动报告，和其他相关职能的其他职责。 Knowledge and Experience知识和经验  Minimum of 2 years Sales management experience 至少2年的酒店销售经验  A strong understanding of overall hotel business 有很强的星级酒店市场及生意拓展理念  Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches 具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法  Must have the ability to understand local markets that affect the business of the hotel 必须有能力了解，影响酒店业的当地市场情况  Strong oral and written communication skills 较强的口头和书面沟通能力  Ability to communicate at all levels 优秀的与各个阶层的沟通能力  Ability to train and develop new team members 能力的培养和发展团队新成员  Computer skills (word processing, spreadsheet, and presentation software) 计算机技能（文字处理，电子表格和演示软件）  Language skills: English and Mandarin Chinese 语言技能：英语和中文

LanghamHospitality Group (LHG) is a global hotel company with properties located inmajor cities and four continents under The Langham Hotels and Resorts, CordisHotels and Resorts and Ying'nFlo brands. It is the hospitality arm of GreatEagle Holdings, a leading property development company in Hong Kong. This rolewill be based in Xi'an, China. You will be leading a passionate & talented F&B Team to drive formaximizing long-term financial growth of the hotel, delivering high standardsin guest experience & colleague engagement in alignment with the cultureand values of Langham Hospitality Group. Key Responsibilities: Execute the Hotel’s strategicobjectives in F&B Division Full accountability for the successful implementation of the F&B strategies and achievement of goals Develop an operating culture with a mindset towards performance, quality, lean operating techniques, andbottom line results. Tirelessly drives continuous improvement in all areas ofF&B operations Recruit, mentor and develop talent in F&B Division Participate and lead F&B initiatives to provide a forum for identifying best practices and reviewingfinancial results to highlight successes and identify and rectify areas in needof improvement Ensure compliance with all LHG brand standards Provide timely forecasting and financial re-projections as required Work together with Executive Chef and Marketing to launch F&B promotion campaigns and events to maximizerevenue. Qualifications: Luxury Hotel experienceworking in China Bachelor degree is a must  Pre-opening experience is a must  Currently in the capacity of Director of F&B Fluent written & spokenfor both English and Mandarin Strong interpersonal skills Ability to present clear,concise and meaningful information to different stakeholders Ability to analyze,interpret, understand and present financial data Ability to solve practicaland complex problems

招聘人数:1人 1.清楚所有食品的配料、技巧、烹饪方法及设备等方面的知识。 2.在餐饮部经理的指导下，负责菜单的准备1作,并考虑以下各项当地需求、市场需求、竞争情况 3.负责所有中餐的准备、烹饪及装饰工作，以达到最高的质量标准 4.检查所有食品的准备情况，发现问题，马上纠正。 5.检查存货及成品 6.根据餐饮部经理的要求，监查购入货物的品质 7.送交采购部每天所需的采购单 8.检查所有员工的考勤 9.监督员工的仪容仪表 10.面试应聘者，挑选合试的人员，向餐饮部经理申请批准，以及对员工进行表扬，熟悉环境及停职等方面的工作。 11.建立和保持内部良好的人际关系 12.制定正式的培训计划并指导厨房员工的培训。

1、将每日所有交易输入城市挂账账目； 2、准备每日房间,餐饮和与其他运营部门相关城市挂账账目的扣减、准备和调整信用卡交易，提交银行代表每日收取的存款单； 3、所有城市挂账费用与收入审计每日报告一致，所有备份文件有存档； 4、根据账单计划或安排，准备所有城市挂帐对账账单，在邮寄给客户前，所有对账单/发票必须经过应收账主管审核； 5、根据销售部/宴会需要或者前台客人需要准备发票； 6、负责保管所有城市挂账/信用卡收费完整和更新的备份文件； 7、灵活的工作时间,特别是在月末、及时,有效,友好地处理所有要求和询问、执行一切额外的工作,以确保酒店顺利运作。

1.协助客房部管理人员进行日常管理, 为所有客房主理提供培训，辅导和咨询。客房部主管监督和指导客房楼层工作区域每天的运作情况 ，确保这些区域维护良好和保持干净。 2.负责监管和协调客房部的工作情况。确保各个方面的管理是专业与 有效的。 3.对客房主理分配任务，实施“一职多能”原则，并定期检查其绩效 检查房间，完整报告验证状态；报告干净的套房/房间到酒店前台，或更新到自动化房间管理系统。 4.确保所有每日将要抵达的特别客人房间，特殊要求的客房，长住客房间进行检查并符合酒店的标准进行摆设。 5. 与客房部副经理一起定期按酒店清洁标准进行检查。 6.支持客房部经理在所有工作区域实施服务和房间标准。监督地毯和窗帘的有效预防清洁计划，床垫转动等。 7.建立并严格遵守所有运营设备，用品，库存物品的库存标准，并确保所有地区设备齐全。

岗位职责: 1.在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 2..要负责处理宾客的问题和投诉。 3.要负责重要宾客的迎领工作。 4.巡视酒店大堂，主动为有需要的宾客提供服务、解答问题。 5.做好前台的酒店客人的入住及退房办理工作。 任职要求： 1.大专以上学历，前厅部工作经验3年以上。 2.仪表端庄，热爱酒店工作，钻研业务，反应敏捷。 3.注重细节，工作有责任心，敢于承担责任，执行力较强。 4.有上进心和良好的学习能力和抗压能力。

岗位职责 1.熟悉预订资料，了解客情。 2.熟练掌握店内外信息，提供准确的问讯和推荐服务。 3.负责为下榻酒店的宾客办理入住登记和退房手续。 4.熟练掌握前台的各项专业技能。 岗位要求 1.大专以上文化程度，英语良好。 2.性格开朗、沟通能力好，具有较强的服务意识、销售意识和责任感。 3.相貌端正，身体健康。

岗位职责： 1、有良好的烹饪技术，能独立完成工作，沟通协调能力强。 2、熟悉国家有关食品卫生安全及质量管理体系的内容和要求。 3、参与提高食品质量，提高产品的菜色和味道，保证厨房运作的顺利进行。 4.提供高标准的服务并提出建议，保证高效率且有利润的厨房运作等。 任职资格： 1、烹饪相关专业毕业优先考虑。 2、对厨房出品的成本负责，有良好的成本控制意识。 3、有良好的食品安全卫生意识。

岗位职责 1、接受线上、线下客户对酒店的预订需求，并予以妥善解决。 2、接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。 3、熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。 4、落实“预订未到宾客”的名单和每日团队取消情况。 5、调节和控制房间预订、销售。 岗位要求 1、具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神； 2、有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力； 3、专科以上学历，普通话标准，谈吐礼貌； 4、熟练掌握基本办公软件操作，打字熟练； 5、具有星级酒店相关工作经验者优先；具有优良的服务意识和敬业精神。

1、分析短期和长期预测，分析集团库存和价格趋势，包括入住率、目标、产品线和战略销售目标。 分析和监控营销渠道、重点及其他客户的生产。 2、支持酒店并保持所有主要分销渠道的价格平等。 3、根据需要更新所有分销渠道，并限制价格或库存。 4、接收所有确定的和初步协商的团体预订，并向市场销售总监和总经理提供每项预订将如何影响入住率、平均房价和客房利润的合格分析。 5、探索并提供不同市场组合，在不增加成本的情况下刺激额外收入。 6、每周通过各类渠道对竞争进行监控和分析，以确定销售策略和新兴趋势。 7、每周召开一次收入管理会议，对当前120天的预订期进行评估，以确定合适的价格和可用性控制。出了上周的结果与决策的概要，并引导对未来问题的讨论。 8、负责维护任何有助于收益管理的软件程序。 9、监督和评估针对预订部、销售部或会议服务的内部激励计划的有效性。然后向市场销售总监及总经理提供清晰的回报分析。 岗位要求： 1.至少两年以上品牌酒店收益经理岗位工作经验，国际联号酒店优先考虑。 2.具有良好的同行业酒店的销售信息收集及收益分析能力。 3.熟练掌握收益管理原理和实践，了解酒店行业的最新趋势。 4.具有一定的英语听说读写能力。

岗位职责 1. 负责酒店饼房的西点制作，面包、蛋糕等。 2. 按时高效完成上级领导交派的其他任务。 任职资格 1. 职高及以上学历，受过烹饪和酒店服务专业培训，一年以上同岗位工作经历。 2. 工作积极主动，注重团队合作。有较强的执行能力和抗压能力。 3. 熟悉西点工艺流程

1.迎接宾客，引导宾客到预订台位或宾客满意的台位。 2.客满时，负责安排好后到的宾客，使宾客乐于等位。 3. 随时注意听取宾客的意见，及时向上级反映。 4. 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 5.掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。 6.向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。 7.可实习4-6个月以上。

【岗位职责】 1、熟悉客房部楼层运作模式，负责楼层日常工作安排和督查。 2、检查和管理楼层设施，掌握楼层客房的状况，随时掌握楼层客房入住情况。 3、关注宾客动态，处理临时发生的问题，处理一般性投诉，有重大问题向部门经理汇报； 4、及时了解预定情况，了解客情，熟悉酒店VIP宾客。 【岗位要求】 1.高中以上毕业学历或同等以上。 2.有2年以上同星级楼层管理工作经验。 3.熟悉客房部专业知识，熟练使用电脑，熟练使用办公软件。 4.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位职责 1、按计划检修客房，检修公共区域，根据客房损坏情况排出先后次序。 2、负责酒店的所有给排水系统的正常运转和保养维修。 3、参与蒸汽管路系统的改造和维修保养。冷热水管路的维修保养。 4、负责各区域厨房内的煤气管接口、阀门的检查保养。 5、负责对所有下水、污水道进行维护及疏通。 6、主动向领班汇报工作中的问题及完成情况，及时记录当天维修日志。 7、除及时完成本职能组负责的各维修任务外，应服从主管、经理的指派，帮助其它工种努力完成相关的维修工作。 8、遵守操作规程及酒店规章制度。 岗位要求 1、初中以上文化程度， 2、有同岗位工作经验3年以上。 3、学习态度良好、动手能力较强。 4、有相关资格证书者优先考虑。

岗位职责  1、健全各种问讯资料，协助经理做好日常接待工作，主持前台班次全面工作。  2、督导迎送服务，贯彻执行服务程序，督导问讯应接服务的进行，满足客人合理要求。  3、有效地解决客人投诉和本部门的有关问题，搞好与酒店其他部门的协调及联系。  4、负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。  5、检查每日的报表是否有误，并及时纠正。  6、建立体质良好的宾客关系，努力增加客房销售。  7、合理安排部门员工的工作，管理、调配本部门使用的各项消耗品，严格控制成本，及时传达上级的指令。  8、掌握预订情况和当天客情，做好客房收益管理。 岗位要求 1、大专以上学历；形象气质良好，有较强的语言表达能力，协调沟通能力，应变能力，团队合作能力强；英语良好，具有五星级酒店前厅工作经验。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。