【岗位职责】 1、负责厨房日常运营管理，包括食材采购、成本控制、菜品研发及菜单制定； 2、监督厨房卫生及食品安全标准执行，确保符合相关法规要求； 3、合理安排厨师团队工作，协调各岗位分工，提高出餐效率； 4、定期培训厨房员工，提升团队专业技能及服务意识； 5、处理厨房突发问题，如设备故障、人员调配等，保障正常运营。 【岗位要求】 1、具备扎实的烹饪技能，熟悉各类菜系制作流程及标准； 2、有一定厨房管理经验，能有效协调团队工作； 3、了解食品安全法规及厨房卫生管理要求； 4、责任心强，具备较强的抗压能力及问题解决能力； 5、对菜品创新有热情，能根据需求调整菜单。

Maintain all plants, furniture and fixtures in top conditions for all responsible areas to provide a fresh, safe and tidy environment to hotel guests. 保持各区域的所有植物，家具和器具状况良好，为客人提供崭新、安全、整洁的环境。 Train subordinates to use machine and the application of chemical according to instruction and guidelines. 培训下属使用机械设备，根据说明书使用化学品。 Conduct daily cleanliness inspections of function rooms, outlets, public areas, W.C. and offices. 每日检查功能厅，餐厅，公共区域，洗手间和办公室的卫生。 Report all maintenance to the Engineering Dept. and check maintenance work to be done or not. 通知工程部所有需维修的问题并检查维修工作是否已完成。 Is prepared to implement assigned tasks during emergencies such as fires, power cuts and bomb threats. 在紧急情况如火灾、停电和炸弹恐吓时随时准备执行分派的任务。 Ensure that PA staffs are familiar with in-house facilities for the purpose of assisting guests. 确保部门所有员工熟悉酒店内各种设施以便协助客人。 Participate in attendant’s tasks to ensure professional and efficient service are provided. Check and supervise the cleaning of attendant according to schedule and instruction given. 确保员工提供专业高效的服务，根据指定的标准检查和监督其工作。 To offer courtesy service and handle all guests’ query and request with hotel standard. Complete other duties as assigned. 提供礼貌的服务和处理客人的要求和疑问，完成其它指定任务。

征选擅长文化活动企划,并且具有创意活力执行力的工作伙伴. 我们是五星级文化园林酒店品牌形象的塑造者. 以一座十万平米绝美湖景与江南园林的酒店空间为基地 每年设计举行各类有趣又具有文化意涵的活动 吸引来自世界各地的旅人,为他们带来美好的江南住宿体验. 我们每年寻找即将消失的文化技艺,筹办相关展览使之再现世人眼前 我们每年举办灿烂辉煌的中秋灯会，使住客体验古时盛世的浪漫灯节 我们在园林中安排昆曲，品茶评弹与音乐雅集，把中国式的风雅重新点亮起来. 不管您擅长的是文案或企划，或是平面设计或策展 不管你娴熟影像摄影剪接或是公关导览解说 都欢迎您加入我们， 薪资不差，年龄性别不限. 工作伙伴都很真诚有趣　团队气氛融洽 重点是我们不提倡加班　假期很弹性 其他福利我们见面再谈！

岗位职责 1.在餐厅中，培训、维持和执行所有的服务标准； 2.确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意； 3.和员工建立有效的沟通，以争取他们的信任和尊重。 4.直接或通过日志本与下一班次的主管或经理进行沟通。 5.积极推动部门与部门之间的关系。 岗位要求 1.必须有两年以上的餐厅管理经验； 2.有较好的服务精神和沟通技巧。

1、从事相关岗位工作至少一年以上； 2、团结同事，配合领导，高效率完成工作； 3、热爱酒店服务行业； 4、有过相关销售工作经验者优先考虑。 有救生证或教练证优先考虑~

岗位要求 1、有相关餐厅管理工作经验； 2、较好的服务精神和沟通技巧； 3、配合部门人员安排和餐厅突发状况的处理； 4、协助经理完成部门各项指标的制定与实施；    

岗位职责 1、负责为SPA客人提供专业的美容服务； 2、定期简历宾客及常客档案，了解客户的爱好、要求及皮肤的特性，以便更好的提供服务； 3、负责保管美容及按摩工具，对工具、美容用品的采购提出建议。 岗位要求 1、限女性，皮肤好，仪表大方，熟悉美容产品和手法； 2、有美容院及大型会所工作经验者优先考虑； 3、良好的语言表达能力，善于沟通，服务意识强，工作耐心细致； 4、吃苦耐劳，爱岗敬业，良好的个人素质，较高的职业素养和道德； 5、性格开朗乐观，积极向上，团队协作能力强。

岗位职责 1、待客主动、热情、礼貌，工作讲究效率、责任心强。 2、按摩技术熟练,职业道德良好，根据宾客的心理和生理要求提供最佳服务。 3、坚守工作岗位，多巡查，密切注意观察宾客动态，确保宾客的生命和财物安全。 4、向宾客介绍各种服务设施的使用方法及注意事项，爱护设备，做好温度、水位的控制工作。 5、协助服务员搞好按摩房的卫生工作，保持按摩房的整洁、优雅、宁静。 岗位要求 1、有相同岗位工作经验1年以上。 2、良好普通话听写及会话能力。 3、肤色健康，形象端正。 4、具有独立工作的能力。

岗位职责 1、能够独立负责对团体业务的接待能力。 2、有对该地区市场趋势、客源分析的能力。 3、根据管辖地区业务特点和客源流向，制定销售目标计划的能力。 4、规划年度销售计划，做好全年系列团队和季节性团队的预订工作。 岗位要求 1、从事销售行业相关工作经验2年以上。 2、有较好的语言表达能力，具备起草工作计划及业务工作报告的能力。 3、 能熟练使用电脑及其他现代办公自动化软件系统。

1、热爱酒店行业，吃苦耐劳； 2、服从主管工作安排； 3、能够独立完成菜品烹饪及出品； 4、有同岗位工作经验者优先考虑。

1、从事相关工作至少一年以上； 2、团结同事，配合领导，高效率完成工作； 3、热爱酒店服务行业； 4、有从事过相关销售工作经验者优先考虑

岗位要求 1）男女不限，中专及以上学历，形象良好； 2）有较好的语言表达能力及沟通能力； 3）工作踏实，具有较强的服务意识并熟练操作电脑。 4）接受夜班（最晚到晚上12点，每天8小时） 5）接受应届毕业生及实习期半年以上的实习生 工作内容 负责为客人提供高效快捷的接待服务，并优质完成每日日常工作。 康乐部拥有多项休闲康体娱乐设施 （游泳池、健身房、桑拿、足疗、SPA、KTV、羽毛球、乒乓球、台球、棋牌室、儿童游乐园及户外皮划艇、篮球场、网球场等）

Handle all internal and external telephone calls for guests and hotel departments, providing warm and friendly assistance to all callers for Niccolo Suzhou. Providing efficient telephone services based on established hotel standards to ensure that optimum services is provided to hotel guests. 处理苏州尼依格罗酒店客人及部门之间的内外线电话，为来电者提供热情友好的帮助。根据酒店服务标准为酒店客人提供高效的服务。 Responsible for inputting and handling incoming room reservations of Niccolo Suzhou Hotel, providing clients with accurate and relevant information about these two hotels’ services, facilities and rates. 负责输入和处理苏州尼依格罗的客房预订，关于酒店服务、设施和价格为客户提供准确和相关信息。 Master and execute the hotel standard greetings with warmth and friendliness for all internal and external telephone connections of both Niccolo Suzhou. 精通苏州尼依格罗酒店电话礼仪标准，热情友好地接听所有内外线电话。 Be prompt to pick up all telephone calls within 3 rings with readiness to assist in taking messages, transferring calls or answering to hotel enquiries. 三声铃响之内接听电话，帮助客人留言，转接电话以及回答客人关于酒店问询。 Report any equipment or system defects or conflicting guest situations to the shift leader for immediate rectification. 有任何关于设备或者系统方面的问题以及客人的冲突要及时报告给主管，以便及时解决。 Ensure all ‘Wake-up’ calls are correctly recorded and executed as per guest requests. 保证所有的叫醒要求能够准确记录并提供准时叫醒服务。 Be familiar with the extension numbers of Niccolo Suzhou Hotel departments and managers in order to provide timely transfer of telephone calls accordingly. 熟悉苏州尼依格罗酒店各部门的分机号码以便准确快速的转接电话。 Ensure good telephone etiquette is observed at all times; Speak clearly and unhurriedly at all times and listens carefully when speaking over the telephone to ensure no miscommunication throughout each conversation. Repeat all messages to callers to confirm accuracy of the message at all times. 随时保持良好的电话礼仪，讲话清晰，语速适中，在通话中认真倾听，避免误解。所有留言都需要重复客人的内容，保证留言的准确性。 Coordinate with the Front Office and Housekeeping departments to follow up on the confirmation and mailing of lost and found items for guests. 与前厅部，客房部配合跟进客人物品遗留的确认和邮寄工作。 Maintain close communication and coordination with the Front Office and Food & Beverage departments to actively address guest needs and assist in following up on guest-related matters. 与前厅部，餐饮部保持紧密沟通和配合，积极应对客人的诉求，协助跟进处理客人事宜。 Enter reservations requests, amendments and cancellations properly, promptly and into Cambridge PMS. 在系统里正确，迅速地输入预订请求,修改和取消预定。 Carry out other tasks assigned by your superiors. 完成上级交待的其他工作。

Customer Service宾客服务 ·           Ensure the delivery of brand promise and provide exceptional guest service at all times. 确保遵循品牌承诺并始终提供优异的对客服务。 ·           Provide excellent service to internal customers in other departments as appropriate. 在适当的时候为其他部门的内部客人提供优质服务。 ·           Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 ·           Maintain positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的互动接触。 ·           Establish a rapport with guests maintaining good customer relationships. 与客人建立并保持良好的客户关系。   Operational  营运 ·           Ensure that minimum brand standards have been implemented. 确保贯彻执行酒店所有品牌标准。 ·           Embrace all the standards of Niccolo Hotels Global expectations. 遵循执行全球尼依格罗酒店期望。 ·           Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 ·           Ensure that Restaurants, Bars & Events colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 以支持和灵活的态度和“团队协作”的精神与其他部门合作。 ·           Present menu to guest, answer guest inquiries and offer food, beverage and service suggestion. 向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。 ·           Make order according to the procedures set and serve guests food and drink. 按照程序点餐，为客人服务食品及饮料。 ·           Fully conversant with all aspects of the Infrasys System. 完全了解电脑系统的各方面。 ·           Ensure all Restaurants, Bars & Events items, equipment and other facilities are maintained according to department operation manual. 根据部门营运指南确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。 ·           Record the guest order and provide products and services, without undue delay. 记录客人点菜并及时提供产品和服务，不得无故延误。 ·           Familiar with restaurant menu and wine list. 熟悉并对餐厅菜单和酒单有相当的了解。 ·           Upsell the drinks to increase revenue. 促销饮品以提高营业收入。 ·           Report all difficulties and problems to captain, shift leader or assistant manager, having them follow through to make sure problems are resolved satisfactorily. 向餐厅领班、主管、副经理报告所有困难及问题，以便解决和跟进。 ·           Ensure par stock level of all items and guest supplies according to hotel requirement. 保持所有酒水和客人供应品的标准库存量。 ·           Ensure well prepare before the meal according to requirement and operation need. 确保根据要求和运作需要做好餐前准备工作。 ·           Ensure that the outlet is kept clean and organized, both at the front as well as the back of house. 清洁并重新摆设餐台和餐桌。 ·           Prepare and serve the cocktail based on the request. 根据要求准备及服务鸡尾酒。 ·           In the special promotion or activity, assist the setup and decoration at restaurant. 在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。 ·           Ensure that all drinks are kept in a suitable temperature. 确保所有饮品在适合温度下的妥善储存。 ·           Ensure that all cups are clean and light. 确保所有杯具的光亮、洁净。 ·           Assist in the bar and keep accurate inventory records. 协助对酒吧的盘点并保持准确的盘存记录。 ·           Replenish beverage for the bar. 补给酒吧饮品。 ·           Exercise cashier function according to requirement. 按照要求执行收银员职能。 ·           Verify cash received ensuring only genuine money been collected. 核对收取的现金，确保无伪钞。 ·           Verify all credit cards presented by guest before to validity of the card. 核对所有客人信用卡，确保所有信用卡均在有效期。 ·           Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling. 严格遵守财务部发出的关于收银及现金处理的政策和程序。   Personnel 人事 ·           Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics. 支持、证明并加强尼依格罗酒店价值观和文化的特点。   Other Duties  其他职责 ·           Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel's policies concerning fire, hygiene, health and safety. 理解并严格遵守员工手册中的规章制度以及关于消防、卫生、健康和安全的酒店政策。 ·           Ensure high standards of personal presentation and grooming. 确保高标准的个人形象和仪容仪表。 ·           Respond to changes in the Restaurants, Bars & Events function as dictated by the industry, company and hotel. 根据行业、公司和酒店对于餐饮及宴会职能要求的变化做出反应。 ·           Exercise responsible behavior at all times and positively representing the hotel and Wharf Hotels. 在任何时间表现负责的行为，并以积极的形象代表酒店管理团队和九龙仓酒店集团。 ·           Attend training sessions and meetings as and when required. 参加培训课程和会议。 ·           Carry out any other reasonable duties and responsibilities as assigned. 执行分派的任何合理任务和职责。

Ensuring that the restaurant returns a budgeted profit through tight cost and stock control.  Direct supervision of colleagues is necessary, while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Niccolo hotels, saving cost and guest satisfaction. 通过成本及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和本酒店的规章制度以确保为客人提供符合标准的完美服务, 减少成本以及赢得客人的满意度。 Administration行政 Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。  CustomerService宾客服务 Ensure the delivery of brand promise and alwaysprovide exceptional guest service.确保遵循品牌承诺并始终提供优异的对客服务。 Provide excellent service to internal customers inother departments as appropriate.在适当的时候为其他部门的内部客人提供优质服务。 Handle all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Maintain positive guest and colleague interactionswith good working relationships.与客人和同事保持基于良好工作关系的互动接触。 Spend time at conferences and banquets (during peakperiods) to ensure that they are managed well by the respective colleagues andfunctions to the fullest expectations.在宴会厅和会议室区域花时间巡视（高峰时段）以确保员工很好地管理宴会区域并使各个宴会项目达到最佳满意度。 Establish a rapport with guests maintaining goodcustomer relationships.与客人建立并保持良好的客户关系。 Financial  财政制度 Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。 Focus attention on improving productivity levels andthe need to prudently manage utility/payroll costs within acceptable guidelinesensuring optimum deployment and energy efficiency of all equipment.关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。 Assist to ensure that the outlet is operated in linewith maximizing profit while delivering on the brand promise.确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 Assist in the inventory management and ongoingmaintenance of hotel operating equipment and other assets.协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Operational  营运 Ensure that minimum brand standards have been implemented.确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。 Ensure that Conferences and Banquets colleagues workin a supportive and flexible manner with other departments, in a spirit of “Wework through Teams”.确保会议宴会部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Work closely with other Outlet Managers in asupportive and flexible manner, focusing on the overall success of the hoteland the satisfaction of hotel guests.以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Ensure that Restaurants, Bars & Events colleagueswork in a supportive and flexible manner with other departments, in a spirit of“We work through Teams”.以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Have a thorough knowledge and understanding of all Restaurants,Bars & Events items in the menu and the ability to recommend Restaurants,Bars & Events combinations and up sell alternatives.对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Ensure that the outlet is kept clean and organized,both at the front as well as the back of house.在每次用餐结束后清理台面或餐桌并重新摆台。 In the absence of Assistant Outlet Manager, conductdaily pre-shift briefings to colleagues on preparation, service, and menu.在助理经理不在时，给员工进行日常关于餐前准备、服务及菜单的例会。  Assist to liaise with the Culinary and BeverageDepartment on daily operations and quality control if appropriate.针对每日营运和质量控制，协助与厨房及酒水部门密切沟通。 Be a hands-on supervisor and be always present inthe Outlet, especially during busy periods.做一个有执行能力的主管并时常出现在部门，特别是部门繁忙时。 Ensure par stock level of all items and guestsupplies according to hotel requirement.按照要求维持所有物品和客用品的标准库存量。 Carry out any other reasonable duties andresponsibilities as assigned.执行分派的任何合理任务和额外职责。

To be responsible for the proper operation, repair & maintenance of LV equipment & system. 负责低压电力设备及系统的操作、维修及保养工作。 Strictly follow the “SAFETY RULES AND REGULATIONS” when work carried out. 进行维修时，严格遵守安全规章制度。 To carry out the preventive maintenance for equipment, and upkeep them in good working condition. 能够对酒店设备进行预防性保养维修，使之保持良好的工作状态。 To familiarize the specification, operation, electrical diagram and repairing procedure of individual electrical equipment and appliance. 熟悉每一电气设备及用具的性能、操作、电气图表及维修程序。 To assist and perform new work, repair and maintenance for the oil paint and decoration work of carpentry, furniture andmason.协助及执行木器、家具、泥水及油漆及装饰的新建工作，维修及保养工作。 To assist in solving any problems on carpentry, painting and mason of hotel facilities.协助解决木器、家具、泥水及油漆及装饰的新建工作，维修及保养的有关问题。 To attend emergency calls, e.g. fire alarm, lift breakdowns and pipe bursting. 如有紧急事故，需立刻前往。例如火警，升降机故障和水管破裂等。  Hold electronic and mechanical basic skill. 掌握弱电与机修基础技能。 To familiarize the specification, operation of below equipment and system, 熟悉以下设备的性能、操作： Laundry equipment, such as press, flat ironer, washing machine, tumbler, dry cleaning and air-compressor etc; 洗衣房设备--夹机、平烫机、水洗机、烘干机、干洗机、空压机等； Kitchen equipment, such as electrical/gas oven, dish washing machine, bakery machine, soup kettle, coffee machine etc; 厨房设备—电、气、炉灶、洗碗机、烘机、汤炉、咖啡机等； Water supply and sewerage; 给排水系统—管网的布局； Plumbing equipment: domestic water pump, sewer pump, fire pump, etc; 给排水设备:生活水泵,污水泵,消防泵等； Raining water system network-piping work; 雨水系统； To carry out above system and equipment preventive maintenance and repair. 对上述设备进行预防性保养维修使之保持良好的工作状态。 To install and test new equipment. 新设备的安装与调试。 To keep patrol and record gas/ water daily consumption. 巡查并记录每日燃气用量及用水量。 To prepare shift duty roster for duty technicians of concerned sections. 为所属需要轮班的技术人员，预备 / 制定轮班职务时间表。 To comply with the safety regulations. 遵照当地的安全守则而进行。 To assist colleagues of other sections to perform daily maintenance and repair work. 协助其它部门的同事，执行每日的保养及维修工作。 To carry out any other reasonable duties and responsibilities as assigned.执行分派的任何合理任务和额外职责。

Analyses RB&E reports.分析餐饮报告。 Calculates RB&E costs.核算餐饮成本。 Compares invoices, requisitions, sales & prepare reports showing cost VS sales.对比发票、采购申请、销售并编制成本与销售报告。    Spot checks on purchasing, receiving, storing, issuing functions and bar inventories.抽查采购、收货、库存、发货工作的执行情况，及酒吧库存量。 Conducts monthly food & butcher tests to determine yields.每月对食品及粗加工进行测试来测定产出量。 Work with the executive chef and beverage manager to prepare Food & Beverage standard recipe cost detail.与行政总厨和酒水部经理共同制定标准食品成本和标准酒水成本。 Pre-cost all restaurant and banquet menus of all purchases and prepared items. Develop information to pre-cost all food items purchased. And recalculate direct cost base on market quotation at least 6 months. 计算所有餐厅及宴会菜单所需采购成本，建立所有食品采购成本的信息。 Compares menus VS food cost VS sales price.比较菜单的食品成本与售价。 Controls portion and minimizes- wastages and pilferages.合理控制出品分量，将浪费和失窃情况降至最低。 Conducts market survey.进行市场调查。 Security in storage of goods.确保物品的存储安全。                                                                Checks delivery goods from VENDOR against purchasing record and received.核对供应商所送达的货品与采购订单是否一致。            Produces monthly F&B costs report by outlet and analyses variances.编制各餐厅每月餐饮成本报告并对差异进行分析。 Checks stores requisitions and receipts against stock records.检查出库申请和库房收货，以查证库房记录是否正确。         Maintains par stock level and reviews regularly.保持标准库存量并定期审核。 Conducts monthly stock checks of each store.安排每月库存盘点。 Conducts quarterly OE stock checks of store and operation department.每季度对营运物品在库房及各相关营运部门库存数量进行盘点。 According to Capital Assets Management, up to date the Capital Assets checklist every month and conducts annual Capital Assets checks of each department. Afterward, take responsibility for annual Capital Assets report to hotel management.依据酒店资产管理制度每月更新酒店资产明细目录并负责开展每年的固定资产盘点工作，有责任将每年固定资产盘点结果呈报酒店管理层。 Investigates and reports any irregularities or excessive costs.监督并汇报一切不正常或超标准成本。 Makes recommendations on cost reductions.针对如何降低成本提出合理化建议。 Highlights slow-moving stock items and complete monthly slow moving item report to chief accountant and finance controller review.关注损耗慢的存货项目并每月编制损耗慢存货报表报送总会计师和财务总监审阅。 Conducts purchase price comparisons.进行采购价格比较。 Conducts periodical purchase price comparisons of food & beverage items as well as operating supplies with other hotels.定期将食品及物品采购价格与其他酒店作比较。 Supervises receiving.监管收货情况。 Ensures Daily Receiving Records as prepared.确保根据要求完成每日收货记录。 Goods and services received are in line with quantities, qualities and prices ordered and agreed.确保验收货品和服务的价格、质量及数量符合已审批的采购申请单要求。 Periodically, review and confirm the procedures for receiving merchandise.定期地对收货程序进行检查及评估。 Performs other duties as designated.完成其他所派给的任务。 Profitability and popularity analyses of menus and beverage lists.分析餐单及酒水单的利润率及受欢迎程度。 Comparative Restaurant, Bars & Events sales and costs summary among other hotels.与其他酒店比较餐饮销售及成本。 Complies with internal control standard and Controller’s Checklist.执行内部标准控制制度和总监检查清单。 Ensures all internal control measures are strictly adhered to at all times.确保各项内部控制衡量措施的严格执行。 Observes the operation of cash bars functions.监控现金酒水吧的运营情况。 Reconcile the monthly purchase log.核对每月的采购账目。

Operational  营运 Have general knowledge of food technique. 据有常规的烹饪技能和知识。 Ensure mise-en-place is completed prior to service. 确保所有的准备工作已经在开餐之前准备到位。 Supervise and take active part in cleaning the Bar’s kitchen chillers to ensure that is clean and safe for operation. 积极主动的监督酒吧厨房冻库卫生以确保厨房营运的卫生和安全。 Be familiar with kitchen equipment. 熟悉厨房的设施设备。 Complete other duties as assigned. 完成其它分配的工作。 Ensure that minimum brand standards have been implemented. 确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。 Embrace all the standard of Wharf Hotels Global expectations 遵循执行全球九龙仓酒店期望值。   Other Duties  其他职责 Exercise responsible management and behaviour at all times and positively representing the hotel management team and Wharf International. 在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和九龙仓国际。 Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety. 理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。 Ensure high standards of personal presentation and grooming. 确保高标准的个人形象和仪容仪表。 Respond to changes in the Restaurants, Bars & Events function as dictated by the industry, company and hotel. 根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。 Attend training sessions and meetings as and when required. 需要时参加培训课程和会议。 Carry out any other reasonable duties and responsibilities as assigned. 执行分派的任何合理任务和额外职责。

· Have general knowledge of food technique. 据有常规的面包制作技能和知识。 · Ensure mise-en-place is completed prior to service. 确保所有的准备工作已经在开餐之前准备到位。 · Supervise and take active part in cleaning kitchen chillers to ensure that is clean and safe for operation. 积极主动的监督厨房冻库卫生以确保厨房营运的卫生和安全。 Ensure that the suppliers are picked up in time. 确保供应商及时的到货。 · Be familiar with kitchen equipment. 熟悉厨房的设施设备。 · Complete other duties as assigned. 完成其它分配的工作。 · Ensure that minimum brand standards have been implemented. 确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。 · Embrace all the standard of Niccolo Hotels global expectations 遵循执行全球尼依格罗酒店期望值。 · Exercise responsible management and behaviour at all times and positively representing the hotel management team and Wharf Hotel International. 在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和马哥孛罗国际。 · Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety. 理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。 · Ensure high standards of personal presentation and grooming. 确保高标准的个人形象和仪容仪表。 · Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel. 根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。 · Attend training sessions and meetings as and when required. 需要时参加培训课程和会议。 · Carry out any other reasonable duties and responsibilities as assigned. 执行分派的任何合理任务和额外职责。

Conduct daily shift briefings to disseminate information pertaining to arrivals for the day, new operations procedures, special attention guests, hotel promotions update, training schedules and other related matters to ensure all Guest Relations agents are prepared with updated information before the start of each shift. 召开每日交班会，确保所有员工在接班前做好准备，并知晓酒店最新信息,如：当日预到，新操作流程，特殊关注客人，酒店最新促销活动，培训日程安排及其它相关信息。 Provide assistance and directions to all hotel patrons. Is well known to city guides, restaurants, artists and other people of interest to our guests. 为客人准确提供酒店各营业点信息，熟练为客人推荐城市指南，餐厅，艺术场馆等客人感兴趣的地点。 Supervise the shift operations at the Guest Relations to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Guest Relations. 督导宾客关系每一个班次运作，确保每个客人需求得到有效满足，为客人提供热情友好的服务氛围。 Handle all room allocations for individual and group guests to ensure rooms are ready for check-in upon guest arrival according to their requests indicated upon room reservation. 按照客人预订要求，为散客和团队客人分配房间，确保所有房间在入住前已准备好。 Monitor all VIP guests welcome process, ensure all guests are well taken care of during their staying. 督导VIP客人接待过程，确保客人在店期间得到妥善照顾。 Effectively handle all guest requests, especially pertaining to room and rate requests at the Guest Relations, to maximize room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests. 有效处理客人要求，尤其在前台涉及到房间和房价。在满足客人需求的同时做到客房收益最大化，并帮助员工做决定和处理客人争执。 Be well versed with all Guest Relations procedures and be able to assists guests during heavy check-in and check-out periods 精通前台程序，在办理入住和退房的高峰时间段协助员工。 Check to ensure timely completion of assignments and duties by Guest Relations Agents and that all shift tasks are completed by the end of each shift. 检查前台员工及时分配任务和班次工作，确保每一个班次结束时员工已完成所有工作。 Responsible for training of Guest Relations Agents, monitoring their performance to ensure all Agents are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary. 负责前台员工培训，检查员工表现，确保所有员工遵守酒店政策程序，并向员工提供反馈，必要时进行跟进和再次培训。 Monitor and ensure proper set up of payment methods for all guests, supported by credit card imprints, deposits or authorized company/travel agent document, relieving any unnecessary financial risks for the hotel. 督导并保证客人有合理的支付方式，如：信用卡预授权，现金押金或者公司和旅行社担保凭证，减少酒店不必要的财务风险。 Carries out any other reasonable duties and responsibilities as assigned. 执行分派的任何合理任务和额外职责。

Customer Service宾客服务 ·         Ensure the delivery of brand promise and provide exceptional guest service at all times. 确保遵循品牌承诺并始终提供优异的对客服务。 ·         Provide excellent service to internal customers in other departments as appropriate. 在适当的时候为其他部门的内部客人提供优质服务。 ·         Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 ·         Maintain positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的互动接触。 ·         Establish a rapport with guests maintaining good customer relationships. 与客人建立并保持良好的客户关系。   Financial  财政制度 ·         Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. 关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。 ·         Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. 确保遵守品牌承诺以追求利润最大化为原则进行部门运作。 ·         Assist the Outlet Assistant Manager to achieve the monthly and annual personal target and the outlet’s revenue. 协助部门副经理达到月度和年度个人目标和部门营业收入。 ·         Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。 ·         Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 ·         Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. 确保使用新技术和设备，简化工作系统提高工作效率。   Operational  营运 ·         Ensure that minimum brand standards have been implemented. 确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。 ·         Embrace all the standard of Niccolo Hotels Global expectations. 遵循执行全球尼依格罗酒店期望值。 ·         Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 ·         Ensure that Restaurants, Bars & Events colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 以支持和灵活的态度和“团队协作”的精神与其他部门合作。 ·         Have a thorough knowledge and understanding of all Restaurants, Bars & Events items in the menu and the ability to recommend Restaurants, Bars & Events combinations and up sell alternatives. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 ·         In the absence of Outlet Manager, conduct daily pre-shift briefings to colleagues on preparation, service and menu. 在经理不在时，给员工进行日常关于餐前准备、服务及菜单的例会。 ·         Make order according to the procedures set answer guest inquiries and offer food, beverage and service suggestion. 按照程序点餐，回答客人问询并为客人提供关于食品、饮料及服务的建议。 ·         According to the Department standard, the food of the guest is presented to the guest perfectly and delivered to the guest's room on time. 按照部门标准，将客人的食品完美呈现给客人,按时送到客人房间。 ·         Assist to liaise with the Culinary and Beverage Department on daily operations and quality control if appropriate. 针对每日营运和质量控制，协助与厨房及酒水部门密切沟通。 ·         Perform the function of cashier and responsible for Infrasys cashiering procedure. 严格遵守财务部发出的关于收银及现金处理的政策和程序。 ·         Verify all credit cards presented by guest within validity of the card. 核对所有客人呈交信用卡，确保所有信用卡都在有效期内。 ·         Verify cash received ensuring only genuine money been collected. 核对收取的现金，确保所收现金都是真钞。 ·         Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods. 做一个有执行能力的主管并时常出现在部门，特别是部门繁忙时。 ·         Ensure par stock level of all items and guest supplies according to hotel requirement. 按照要求维持所有物品和客用品的标准库存量。   Personnel 人事 ·         Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics. 支持、证明并加强尼依格罗酒店价值观和文化的特点。

Managing and Administering Training 管理和管理培训 Coordinates property compliance training programs     协调酒店合规培训项目 Uses effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.     使用有效的培训方法，确保同事对客人满意度有很好的理解，并能展示客人满意度技能。 Administers and delivers core training initiatives in compliance with corporate training and development standards.     根据公司培训和发展标准，管理和提供核心培训计划。 Managing Talent Development programs 管理人才发展计划 High Photo shooting, video shooting, PS skills, high sense of style. Can take clear and high quality photos, videos with contemporary chic.     高拍照、视频拍摄、PS技能，高格调感。可以拍摄清晰，高品质的照片，视频与当代别致。 Drives Niccolo Values and Red RingLeadership Philosophy in all training and development activities.     在所有培训和发展活动中贯彻尼依格罗价值观和红环领导理念。 Developing Training Program Plans 制定培训计划 Develops and maintains an annual and monthly training calendar.    制定并维护年度和月度培训日程表。  Partners with operational leaders to assess if colleagues demonstrate effective technical and leadership skills.    与业务领导合作，评估同事是否表现出有效的技术和领导技能。 Selects, trains and develops an internal training cadre to support delivery of technical skills training programs.    选拔、培训和发展内部培训干部，以支持技术技能培训项目的实施。 Evaluating Training Program Effectiveness 评估培训计划的有效性 Aligns current training and development programs to effectively impact key business indicators.     协调当前的培训和发展计划，有效地影响关键业务指标。 Ensures all training and development activities are strategically linked to the organization’s mission and vision.      确保所有培训和发展活动与组织的使命和愿景有战略联系。 Tracks key business indicators (C  ES/ReviewPro/GES/Revenue/GOP) to determine the effectiveness of current training and development programs.     跟踪关键业务指标（CES/ReviewPro/GES/Revenue/GOP），以确定当前培训和发展计划的有效性。

招聘财务副理，主要负责总账&应付 ASSISTANT MANAGER – General Ledger & AP 主要职责 Main Duties 总账General Ledger 确保所有支出和申请都附上所需文件及通过流程和认证的反映数量、质量和价格的货物和服务的收据作为证明。 Ensures all disbursements and claims are supported by all necessary documents, processed and certified for receipt of merchandises or services in quality, quantity and prices. 维护和记录全部总账账户。 Maintains and records all general ledger accounts. 确保所有分类账与总账一致。 Ensures that all sub-ledgers agree with general ledger. 检查并核实全部每月记账凭证。 Checks and verifies all monthly journals. 按照指派准备每月的记账凭证。 Prepares monthly journal entries as assigned. 输入并过账每月所有已批准的凭证。 Posts all monthly-approved journal entries. 准备和维护所有会计科目明细和分析。 Prepares and maintains schedules and analyses for all accounts. 准备所有银行存款余额调节表。 Prepares bank reconciliation statements 按财务部总监要求，协助准备法定调查和特殊的统计报告。 Assists in the preparation of Statutory Surveys and special statistical reports as assigned by the Director of Finance 确保所有记账凭证和相关的财务报表的正确保存，以便今后参考。 Ensures all journals and related financial reports are properly filed for future reference. 协助内部控制程序的实施，并精简覆盖所有酒店活动的内部控制程序。 Assists in implementing and streamlining the internal control procedures covering all activities of the hotel. 应付账款 Accountant Payable 理解并贯彻凯悦集团在应付账款管理上的职责范围，以便建立高效系统，跟踪应付账款并形成有效的现金流管理。 Understands thoroughly Hyatt International objectives in managing Accounts Payable function so as to provide an effective system to track Accounts Payable for effective cash flow management. 收集、在单据上盖日期章并归档所有被批准的采购文件的复印件（申购单，采购单，发货单，签过的收货记录等）为将来的报销做准备。 Obtains, date-stamps, and files copies of all documents that support authorized purchases (PR’s, PO’s, Delivery Notes, signed Receiving Tickets, etc) for future matching to invoices. 处理每天的发票；即将发票与收货记录和被批准的相关支持文件相匹配。 Processes daily invoices, i.e. to match them to their supporting authorization's and receiving records. 对比日常采购单与被批准的申购单之间的数量，单价等细节。 Compares details of quantities, unit costs, etc on regular purchase orders to those on authorized purchase requests. 根据市场报价单定期抽查食品和酒水项目的采购单，根据每天收货差异报告审查价格和数量的差异情况。 Spot checks periodically internal purchase orders for food and beverage items against their appropriate market lists. Audit price and quantity variances as per daily Receiving Variance Report. 准备付款单据，与相关说明文件一起上交，以便批准和签字。 Prepares payments and submits them, with their supports attached, for final approval and signature. 为了应对紧急支付，发出并记录一些手工支票。 Raises and records manual checks for urgent payments. 已收到货品和服务，但没有收到发票的，要准备预提。 Prepares monthly accruals for goods and services received but not invoiced.

§  根据凯悦会议宴会标准回答所有电话询问、处理电邮询问、制作提案和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。 To follow all HyattEvents Standards for answering phone enquiries, handling email enquiries,preparing proposals and contracts, conducting Hotel Tours, planning Events,creating Event Confirmations, Event execution and Event follow-up. §  充分、正确地使用Delphi。 To fully andcorrectly use Delphi . §  根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。 To maintain completerecords of all sales agreements, contracts and quotes for the hotel as perHyatt’s Policies & Procedures. §  与会议宴会销售团队一起，负责将所有电话询价转变成直接收入。 Together with yourEvent Sales Team, to be primarily responsible for converting all incomingleads. §  回答所有来电询问，并在收到电子邮件的两小时内确认该电邮询问。 To answer incomingtelephone enquiries and acknowledge emailed enquiries within two hours ofreceipt §  如果需要，处理紧急的电话询价，转换为会议宴会当天的直接收入。 Where required, tohandle last minute leads from enquiry to conversion to the day of the event. §  实施电话销售活动，以发现新的商业机会。 To undertaketelemarketing activities to identify new business opportunities where required. §  在将会议宴会电话询价转换为直接收入方面，遵守相关凯悦标准。 To follow the HyattStandards in relation to the conversion of Event leads. §  始终履行凯悦品牌承诺，提供优越的客户服务。 To deliver the brandpromise and provide exceptional client service at all times. §  为其它部门的内部客人提供礼貌而专业的服务。 To provide courteousand professional service to our internal customers in other departments. §  在会议宴会销售团队与客人签订合同并收取定金之后，与会议宴会策划团队一起主要负责策划和执行会议宴会。 Together with yourEvent Planning Team, to be primarily responsible for planning and executingevents after the Event Sales Team have received a signed contract and depositfrom the client. §  如果需要，处理紧急的电话询价，转换为执行活动。 Where required, tohandle last minute leads from enquiry to conversion to execution §  寻求个人“重复业务”联系，将电话询价转换为执行活动。 To look afterpersonal ‘repeat business’ contacts from enquiry to conversion to execution §  遵守与会议宴会相关的凯悦标准。 To follow the HyattStandards in relation to Events. §  始终履行凯悦品牌承诺，提供优越的客户服务。 To deliver the brandpromise and provide exceptional client service at all times   §  为其他部门的内部客人提供礼貌而专业的服务。 To provide courteousand professional service to our internal customers in other departments