Ensures that
all associate training records are kept up to date.
Administrates,
coordinates and monitors the Hyatt Global Curriculum program.
Responsible
for the timely completion and submittal of training records and reports.
Supports the
hotel’s focus on care service by Learning and assisting others to train people
to provide exceptional service to the hotel's external customers (guests).
Provides the
appropriate level of professional, courteous and caring service to other associates
(internal customers) and other visitors to the division.
Assists with
the preparation and monitoring of the Training Budget, in close cooperation
with the Human Resources team ensuring targets are met and costs are
effectively controlled.
Ensures that
all hotel, company and local rules, policies and regulations relating to
financial record keeping, money handling and licensing are adhered to,
including the timely and accurate reporting of financial information.
Assists the
Director of Human Resources with the compilation and implementation of all
associate communications.
Ensures that
all in-house rules and regulations are communicated to associates and
implemented.
Markets the
need for training program to others, identifying and communicating the value
of training, exhibiting how training affects the bottom line.
Markets the
Training function by regularly communicating the outcome of training
initiatives.
Assists to
review the progress of the hotel's Training Plan and make recommendations where
necessary.
Assists Heads
of Department in identifying training needs within each department.
Assists to
co-ordinate and monitor the hotel's Training Plan and Calendar.
Assist to co-ordinate
the compilation and review of the hotel's Departmental Operations Manuals.
Assists with
the monitoring of departmental standards as defined in the Departmental
Operations Manual.
Responsible
for the security and maintenance of the hotel's Learning Room, Training
Equipment and Materials.
Ensures that
the recommended quota of Departmental Trainers is trained for each department.
Ensures the
maximum utilization of Departmental Trainers in each department.
Assists to
plan, implement and monitor, in conjunction with other members of the Human
Resources Division both General/Core and Management Training:
Assists to
implement and monitor the company's training materials, including Hyatt Global
Curriculum, Harvard Manage Mentor and other e-learning initiatives.
Monitors the
performance of the Trainees ensuring they are developed to their maximum
potential and efficiency.
Carries out
any other reasonable duties and responsibilities as assigned.