岗位职责： 1. 与前台密切合作，确保任何时间内房态正确。 2. 负责客房的日常运作，按照系统调配保洁员的工作，制定当天的工作计划。 3. 灵活使用智能手机，会使用拍照上传功能，熟悉客房小程序和APP。 4. 每天仔细检查所有的房间，包括退房，住客房，确保清洁质量及物品补充，摆放达到要求，设施设备状况良好。 5. 根据项目的运营标准，随时对客房的设施设备及公共区域的各项物品进行检查。 6. 督导部门整体工作质量及工作效率。 7. 确保项目内所有区域高标准的清洁。 8. 库房的管理，收货，入库，登记。 9. 每月进行各项物品盘点。 10. 确保部门成本及各项费用能得到良好的控制。 要求： 1. 3年及以上相关工作经验。 2. 熟悉客房的专业知识，熟练使用电脑。 3. 熟悉客房的库房管理，服务流程和质量标准。 4. 具有组织协调能力，应变能力。 5. 年龄40岁以下。 6. 国际联号工作经验优先。 7. 语言要求：普通话-熟练。

In short, this role is Hotel Operation+ Sales & Marketing +Community Building rolled into one. 简而言之，这个职位集酒店运营、销售与营销、社区建设于一身。 Stey’s assistant community manager is the #2 of the property incharge, he/she works closely with Community Manager to ensure the smoothoperation of the property. This role will not only have the responsibility tomake sure things are in order on a day to day basis (operation) , but equallyimportant, Assistant Community Manager is committed at fostering the vibrancyof the community (community building) , as well as promoting the project topotential customers （sales&marketing）. Stey 的助理社区经理是酒店的 2 号负责人，他/她与社区经理密切合作，确保酒店的顺利运营。助理社区经理的职责不仅是确保日常工作（运营）的井然有序，同样重要的是，他/她还要致力于促进社区的活力（社区建设），并向潜在客户推广项目（销售和营销）。 Here are the major responsibilities: 以下是岗位主要职责   Oversee smooth andpersonalized hospitality is provided to Steyers by community associates 监督社区员工为所有住户提供顺畅和个性化的接待服务   Understand every detail ofthe project and assist the community manager in overseeing, maintaining, andhandling procurement and other related tasks in the daily operations of thecommunity. 了解项目的每一个细节，协助社区经理对日常社区的运营做监管、维护、采购等相关的工作   Train junior team members,so that they can one day be as proficient at their job as you are. 培训团队成员，让他们有朝一日能像你一样精通本职工作。   Build a close relationshipwith Steyers, this is achieved by knowing what they like and don’t like, theirpet peeves, so that they feel understood and pampered. 与住户们建立密切的关系，通过了解他们喜欢什么、不喜欢什么、最讨厌什么等方面，从而让他们感到被理解和宠爱。   Work with community managerto host different events, for the goal of enriching Steyer’s social experiencewith us and their attachment to the community. 与社区经理合作举办各种社区活动，目的是丰富长租客户与我们的社交体验，增强他们对社区的归属感。   Actively promoting thecommunity to external parties whether it is an individual or a company, inorder to attract new Steyers as either long term tenants or hotel guests. 积极对外宣传社区，无论是个人还是公司，以吸引新的长期租户或酒店客人为目的。   Contribute to the socialmedia contents posted by Stey, such as providing materials for Wechat, Weiboand Instagram. 为 Stey 发布的社交媒体内容提供素材，如为微信、微博和Instagram 提供素材。 Activelyobserve and think during work, to help Stey improve. 在日常运营过程中能够积极的思考，为更好的运营我们的社区提出想法和建议。 What arethe requirements to get a job like this? 这个岗位有什么要求？   You have worked inhospitality industry with a customer-facing job for at least 3 years+. 您在酒店业从事前台值班经理工作至少 3 年以上。 Extraordinary interpersonal skill and great personality, 非凡的人际交往能力和出色的个性。   Ability to communicate inEnglish with a lot of confidence, we value verbal communication skill much morethan how proficient your grammar is. 能够自信地用英语交流，我们更看重英文口头交流能力，而不是读写的熟练程度。   Enjoy being around withpeople, and have a genuine interest in learning more about them. 享受与客户相处的乐趣，并真正有兴趣了解客户   Possess curiosity to allthings unfamiliar, always keen to grow yourself both professionally andpersonally. 对所有不熟悉的事情都有好奇心，总是热衷于在职业和个人方面的成长。

公司简介 Stey，源自瑞典，是一个颠覆传统的共享居住品牌。我们不仅打造社区型精品公寓与 设计酒店，更致力于重新定义未来城市生活的样貌。通过融合北欧极简设计美学与 前沿智能科技，Stey以独特的灵活转租模式，构建了一个充满活力、多元文化的国际 社群，重新诠释了人与人之间真实而有趣的连接。 目前，我们在北京已经成功落地三个标杆项目，并正加速拓展中国及海外主要市场。 加入Stey，成为这场城市生活革命的“头号玩家”，成为我们全球版图扩张的见证者 与参与者，现在正是最好的时机。 总体来说，这个岗位人员需要深耕过OTA渠道开发管理，了解以OTA渠道为主的价格（OTA方提供的各种价格、OTA捆绑产品价格等），有以OTA为主进行价格策略的经历和经验，偏前端，需要对企业客户进行拜访。此外，还需协助digital部门完善收益模块。 POSITION SUMMARY/DESCRIPTION The Revenue Manager is responsible for the total reservations and revenue operations of Stey properties. The position will ensure the maximization of revenue for all aspects of the operation. Furthermore, all reservations related tasks will be handled and the Revenue Manager will oversee both Hotel and Long Stay Tenant revenues and all contracting aspects. Candidates should be familiar and fluent in major hotel revenue management technology platforms, as a significant part of the job will beinteracting with Stey’s digital development team, sharing knowledge to optimize Stey’s own revenue management platform, which is currently in development. Stey is a fast growing operation, but our limited property count in China (currently three properties) means that the Revenue Manager will also assume responsibilities for distribution and OTA channel management, including liaising with Stey’s digital team to identify and troubleshoot any issues with OTA integrations and listings. In essence the role will: • Implement revenue management operations, procedures, and best practices. • Identify new revenue opportunities. • Provide daily, weekly, and monthly reporting. • Optimize and expand distribution partnerships. • Act as overall business development consultant for each Property/Community Manager. • Act as Revenue Management expert in communication with the Digitalteam. • Challenge and influence properties to improve service level and operational standards. • Embed and support a revenue management culture in all properties. • Visit each property regularly. AVAILABILITY MANAGEMENT • Use yield planners and selling matrix for room sales • Monitor yield system and validate that the yield actions are consistent with both property and market conditions • Maintain a consistent selling strategy across all systems • Proactive availability management, recommending necessary strategy changes • Prepare and recommend future strategies to the Management team COMMERCIAL  AWARENESS • Keep up todate with global, local, and environmental issues impacting Beijing and thehotel • Check competitor strategy on a regular basis reviewing rates andavailability • Managerelationships with comp set staff and RMs to ensure Stey has the best possibleaccess to information on market conditions REVENUE ANALYSIS • Analyzehistorical property performance and pick-up data for use in demand forecastingand strategy • Analyzeyield information to identify potential new business, markets and trends • Maintain arolling three-month outlook and monitor actual versus forecast for planachievement on pick-up, forecasting, etc. • Complete andanalyze the month-end reports • Analyze andsupply data for the preparation of the annual plan (budget) • Identify andanalyze new business opportunities MAINTENANCE OF SYSTEMS & PROCEDURES • Maintainaccuracy of all reservations and other data • Conductquality control checks on all revenue management systems to ensure dataaccuracy • Ensure thatall the rates are loaded on all rate databases • Remain fullyconversant with the uses & applications of all systems relating to revenuemanagement • Ensure allspecial activities are followed up on in a timely manner and results of suchrecorded RESERVATIONS • Handle allbookings in the Stey PMS • Ensureappropriate follow up on bookings • Communicatewith potential Guests and Tenants • Handle allinquiries – Phone, email, WeChat OTHER • Manage all contract and communication for distribution channels • Work closely with each Community Manager in all aspects of property operations. • Provide reports as required by senior management

In short, this role is Hotel Operation+ Sales& Marketing + Community Building rolled into one. Stey’s assistant community manager is the #2 of the property in charge, he/she works closely with Community Manager to ensure the smooth operation of the property. This role will not only have the responsibility to make sure things are in order on a day to day basis (operation) , but equally important, Assistant Community Manager is committed at fostering the vibrancy of the community (community building) , as well as promoting the project to potential customers （sales& marketing）. Here are the major responsibilities, but there are so much more   Oversee smooth and personalized hospitality is provided to Steyers by community associates    Train junior team members, so that they can one day be as proficient at their job as you are.   Build a close relationship with Steyers, this is achieved by knowing what they like and don’t like, their pet peeves, so that they feel understood and pampered.   Work with community manager to host different events, for the goal of enriching Steyer’s social experience with us and their attachment to the community.   Actively promoting the community to external parties, whether it is an individuals or a company, in order to attract new Steyers as either long term tenants or hotel guests.   Contribute to the social media contents posted by Stey, such as providing materials for Wechat, Weibo and Instagram. What are the requirements to get a job like this?   You have worked in hospitality industry with a customer-facing job for at least 3 years+, but this is not a must. If you have extraordinary interpersonal skill and great personality, it can definitely make up for the lack of relevant experience.   Ability to communicate in English with a lot of confidence , we value verbal communication skill much more than how proficient your grammar is.   Enjoy being around with people, and have a genuine interest in learning more about them.   Possess curiosity to all things unfamiliar, always keen to grow yourself both professionally and personally.   Recruiting only Ladies

Essentially, you are your own boss.  从本质上说，你就是老板。 Imagine doing a job as if you were running your own business, where you get to decide and be responsible of key issues such as “who are the customers”, “how to keep them coming and loving the product”, “what kind of team do I want to build” , and essentially, “how to make sure the business is healthy and profitable?” This is in fact what being a Community Manager at Stey is all about, you are so much more than an hospitality operation manager, you are the GM of your property, you take care of every aspect of the business as it was yours. 试想，当你在经营自己的企业时，你可以决定并负责关键问题，如“谁是适合我们的客户”、“如何让他们选择并热爱我们的产品”、“我想建立什么样的团队”，以及“如何确保企业的健康运营并持续盈利？”这实际上就是Stey社区经理的意义所在，你不仅仅是一名酒店运营经理，你还是整个项目的老板，你需要像对待自己的企业一样照顾项目的方方面面。   You and I both know a JD could not cover everything this job entails, so let’s not get too hung up on having a traditional Job Responsibility checklist, but instead just know that these are the areas that you will need to master in if you want to excel in this role.  岗位职责不可能涵盖这份工作所需的一切，所以我们不太拘泥于传统的岗位责任清单，而是要让你知道，如果你想在这个职位上表现出色，这些都是你需要掌握的领域。 l  Operation: The basic, whatever you need to do to ensure not only there is no complaints, but people have only good things to say about the place. l 日常运营： 最基本的酒店运营管理，无论如何进行日常的运营管理，都要确保没有客诉，并且每一位来访的客人都可以留下好的评价。 l  Community: How to ensure we create a strong community identity and attachment among Steyers? What is something you offer at your community that is hard to be replaced. l 社区建立： 如何使我们的长租客户对自己所在的Stey项目建立强烈的社区认同感和归属感呢？您的社区提供了哪些东西是难以替代的？ l  Facility Management: By nature there will be wear and tear in the building, although you don’t have to actually hammer things, but it comes down to you to ensure repairments are done in time, and all safety requirements are met. l 物业设施管理： 项目上的设施设备总会有日常损耗，虽然你不必亲自动手处理，但是必须确保它们得到及时的维修，并满足所有安全的要求。 l  Revenue and Finance: How to maximize your revenue, do we increase the prices? What should be the balance between long term Steyer V.S short term hotel guests? Are there any costs that can be trimmed? l 收入与财务： 如何实现项目收入最大化，出租率高的时候我们是否要提高价格？如何平衡长租客户和短租客户的数量？如何控制项目成本？ l  Sales & Marketing: What can we do to attract new Steyers to the building? Do we need to do more events in the neighborhood or do we put more focus on spreading good word of mouth recommendations? A good Community Manager actively seeks to find untapped customer pool. l 销售和市场宣传： 我们可以做些什么来吸引新的长租客户加入社区？我们是否需要在社区内举办更多活动，还是更注重传播良好的口碑？优秀的社区经理会积极寻找尚未开发的客户群。 l  Team training and building: It’s not enough to be excellent on your own, the goal is to build and train your team so that everyone is as good (and in some area, perhaps even better) as you are. This is the only way that you can move on to open more Stey, or simply just having a restful and undisturbed vacation day.  l 团队培训和建设： 仅靠自己的努力是不够的，你的目标是建立和培训你的团队并让每个人都和你一样优秀（在某些方面，也许甚至更好）。只有这样，你才能够继续在Stey完成职务上的晋升，又或者最基本的，可以保证你度过一个安逸、不受干扰的假期。   Job requirements? We promise educational background is the least of our concern. 招聘要求   l  Work experience wise, 5-7 years of hospitality industry is preferred but not a must. If you have worked in lifestyle brands that speaks the same group of customer as Stey (Let’s say Apple, Lululemon , Starbucks) and holding a manager position where you have full responsibility on operation performance, then why not? l 工作经验方面，有 5年酒店业工作经验者优先，但不是必要条件。如果您曾在与 Stey 拥有相同客户群的生活方式品牌（如苹果、Lululemon、星巴克）工作过，并担任过经理职位，全权负责运营业绩，何不立刻加入我们？ l  Personality trumps everything, our Community Manager must be a people-person; without you turning into a social butterfly, you should be able to connect with people from all walks of life. l 你的性格胜过一切，我们的社区经理必须善于与人沟通；在你不变成社交花蝴蝶的情况下，你应该能够与各行各业的人建立良好的联系。 l  Have a genuine understanding and passion about providing “exceptional hospitality”. Because small details and extra steps make all the difference, our Community Manager should also pursue to be just a little “EXTRA” when it comes to hospitality. l 对 "服务行业 "有真正的理解和热情，因为微小的细节和额外的步骤都会产生不同的效果，所以我们的社区经理在待客方面也应追求 "卷"。 l  Ability to speak English with a lot of confidence –Don’t really care much about your TOEFL or TOEIC score, we expect our Community Manager to be able to carry out a good conversation beyond weather, nearby attractions and airport drop-off/pickup. l 能够自信地讲英语-我们并不太在意你的托福或雅思成绩，但我们希望我们的社区经理能够跟客人在任意话题下进行良好的英文对话。 l  A good team player, because when you are a community manager, most of the times it is about making your whole team shine, and less about having on the spotlight to yourself. l 良好的团队合作精神，作为社区经理，大多数时候要做的是让整个团队大放异彩，而不是让自己成为聚光灯下的焦点。   Company Description   Stey is a new solution to urban living, offering modern urban professionals a smarter, more connected and exciting way of living. Stey delivers efficiency, flexibility and freshness via modern technology. Combining traditional hospitality with the smartest digital solutions, we have created an innovative balance of home, co-living space and hotel.  Stey 是城市生活的全新解决方案，把美好的东西融入生活的细枝末节，将私人住所与共享社区空间融为一体，为现代城市专业人士提供了一种更智能、更令人兴奋的生活方式。Stey将传统的热情好客与最新的数字解决方案相结合，提供家居，酒店，共享生活空间和灵活转租模式的创新融合。

【岗位职责】 1、根据公司总体目标和发展战略，制定营销策略和计划，提升市场占有率，实现公司的经营目标及可持续增长 2、负责项目整体运营，客户关系维护，及时处理客诉，积极响应客户诉求，提升服务水准和客户满意度 3、设计并参与营销活动，提升公司项目的知名度，增强客户粘性 4、提交月度、季度、年度项目报告及项目数据汇总 5、根据各时期的实际状况，提出改进和提高物业管理工作水平的意见措施 6、发生紧急事件时，立即上报公司并组织相关责任人员进行处理，执行应急方案制定的措施 【任职资格】 1、 本科及以上学历，酒店管理、市场营销等相关专业优先 2、 5年以上服务式公寓或高端连锁酒店运营管理经验 3、 具备流畅的英语沟通表达能力 4、 具备优秀的管理能力、沟通协调及商务谈判能力，逻辑思维清晰，有较强的学习能力、洞察能力、分析能力 5、 具有较强的抗压性，工作认真严谨，具有处理紧急突发事件的能力 6、 熟练运用Word、Excel、PPT等工具软件 7、 可接受加班和出差

【岗位职责】 学习部门工作细则和流程； 以学习方式，参与部门运作； 在每个工作阶段针对日常运营提出合理化建议； 执行上级安排的其他相关工作。 【岗位要求】 1.大专及以上院校在校生 2.有志在酒店行业发展的应届毕业生/实习生； 3.对担任酒店管理人员具有高度期望； 4.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

岗位职责： 1、根据市场具体情况，做出预测及市场细分，开拓客户及维护老客户； 2、提出和参与制定销售计划并实施落实； 3、依据具体情况与工作重心，制定并及时调整各种销售策略； 4、完成上级下达的销售任务； 5、对销售过程进行有效的日常管理，监控销售指标的完成进度，定期随访客户。 任职要求： 1、热爱销售工作，外出开发大客户； 2、大专及以上学历; 3、1年以上酒店工作经验； 4、良好的沟通理解能力、交际能力； 5、能够适应较强工作压力和强度； 6、良好的团队协作能力。 工作地点：重庆雅诗阁来福士服务公寓

【岗位职责】 1.做好总台日常的接待工作。包括：接待、问讯、电话及网络预订、团队预订、排房、登记入住、电脑输入、打印各种报表、代客留言、委托服务、登记客人押金信息，结算客人消费收入等。 2.销售时负责房间供应量的有效控制。 3.保证提供优质、人性化、高标准、迅捷的接待服务。 4.对在店客人的隐私及其他信息与安全负责。 【任职要求】 经验：具有星级酒店工作经历的尤佳。 知识：熟悉了解总台服务操作规程和标准。 能力：能按规范独立完成工作及为客人提供优质服务。能够进行熟练的打字和电脑操作, 熟悉掌握预订工作内容、预订程序和操作方法。熟知酒店各项优惠政策,熟悉客房的类型、位置、价格、协议公司的情况及每天客房租用情况。具有一定的销售技巧。 外语：熟练掌握一门外语为佳。

主要工作职责 · 直接向客房部经理负责，承担客房楼层、公共区域管理责任。 · 每天掌握客情房态，负责当天人力安排和调配。 · 督导客房服务员日常工作，安排所辖区域的大清洁计划和周期卫生计划，确保出租客房状态的完好。 · 每天巡视各区域服务工作，检查清洁卫生，设施设备维修保养，安全设施，并做好记录，确保达到规定的标准。 · 客人到店前，负责检查处理客房的清洁准备工作。客人结账离店前，把好客房设备设施的检查工作关，发现遗忘物品，督促交回失主或上交。 · 善于与客人沟通，将客人的特殊要求及时传达给相关区域的服务员，确保服务质量。 · 处理客人提出的一般性要求和投诉，调查投诉时间，并采取措施加以改进，有异常情况和特殊事件及时向上级报告。 · 熟练掌握操作程序与服务技能，负责客房服务员、特别是新员工的培训，。 · 协同部门负责楼层各类物品的存储、消耗统计和管理。 · 向部门提出合理建议和具体意见，促进部门的管理。 · 负责督促和检查安全防火工作，确保部门每个员工对应急措施熟悉了解，会同安保部确保所有消防道畅通无阻，消防器具完好无缺，保证客房和客人的安全。 · 协调客房部工作，参与其它部门的有关协调。 · 检查服务员仪容仪表和礼仪礼貌。 · 完成上级交办的其他任务。 福利： 双休，固定13薪，每年绩效奖金1-3个月，六险一金，餐贴，每年固定调薪，高温费，年假，每旅游等 工作地点：苏州工业园区东延路46号苏州馨乐庭东延路服务公寓

1.    具有星级酒店背景的工作经验，具备处理酒店整体财务经营情况、经营预测和预算的全盘思维 2.    严格遵守所有管理程序和政策，遵守法定税收规范。制定并维护内部财务控制管理体系，以充分确保所有交易均按照酒店管理层的一般和特定授权签署并符合会计准则 3.    对公司业务进行会计监督，定期或不定期开展财务规范化检查 4.    确保酒店财务相关账簿、记录和账目等均得到准确记录和保管 5.    监督和确保应收账款、应付账款、运营审计和收银职能等的顺畅执行，进行现金预测及资金管理 6.    确保酒店各种税金的申报以及其他税务相关事宜 7.    执行酒店银行账户的管理以及合同台账的管理 8.    检查审计程序正确完整的执行，以及各类免费和折扣得到相应的批准，调查并报告审计运行中出现的差异 9.    审核确认系统中所有的交易编码正确及有效，负责各大合作平台的日常账务管理和核对 10. 遵守公司的信贷制度，确保所有挂帐的账户都通过相应的信贷控制程序 11. 沟通所有与挂账有关的收款和信贷事宜，及时催收应收账款，确保信贷操作顺利而高效 12. 审核日常客房账务是否被正确以及及时的操作，及时编制每日收入报表等相关运营报表 13. 查询各渠道付款流水与银行进帐金额一致 14. 编制月度及年度现金流预测 15. 负责财务预算决算管理工作，组织预决算编制，合理分析预算结果 16. 审核合同中相关财务、税务条款并给出合理性可行性建议 17. 拟定运营中相关财务政策，完善财务制度并逐步落实推进 18. 应依照统一标准对所有财务报告进行管理，并维持财务流程的标准化，向集团财务中心及时有效的呈报财务报表

Brief Introduction 职位简介  Assist the chief Chef and provide food and beverage service to customers. 协助主厨， 为客人提供餐饮服务。 Major Responsibility 主要工作职责  Under the direction of supervisor and food specifications, prepare a variety of food and ensure the quality and safety of the food. 在上级的领导下，按菜式规定，烹制各种菜式，保证出品质量、卫生安全。  Being familiar with the information concerning the name, source, specification, price, rate and seasonal demand of the food. 熟悉各种原材料的名称、产地、特点、价格、起成率、淡旺季供应需求等信息。  Assist the Chief Chef in checking the quality and quantity of the food, report to the supervisor in case of problem. 协助主厨检查购进货源的鲜活、质量、数量必须符合要求，发现问题及时向上级汇报。  Carry out supervisory responsibilities for the kitchen’s daily sanitation and cleanliness. 负责厨房日常卫生工作。  Cook the staff meal. 员工餐的烹制。  In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work. 遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。  Ensuring all service guarantees and commitments are met. 完成领导交办的其他工作。 Requirements 资质要求  Secondary specialized diploma or above, or relevant diploma; 中技以上文化程度，或相关专业毕业；  Good understanding of different kitchen procedures and good mastering of the food preparation and quality control; 熟悉厨房各区块流程和作业要求， 掌握配菜的各种操作技术的质量要求；  Good at eastern and western cooking; 擅长中、西式烹饪料理；  Good understanding of food safety regulations; 了解食品卫生法；  Be able to work independently according to the working regulations and quality specifications, have equivalent technique level; 能按工作规范和质量标准要求独立进行工作，并有相应的技术等级；  Responsible, hard working, positive and good communication; 有责任心，能吃苦耐劳、工作主动性强，有一定的沟通能力；  Good team spirit. 良好的团队合作精神。