岗位职责： 1、职位为高级客房主管，客房经理储备；执行房务总监的工作指令，向其负责和报告工作 2、合理安排人力，组织和指挥员工严格按照工作规范和质量要求，做好客人迎送和服务以及客房及环境的清洁卫生工作 3、掌握客房状态情况，及时更新房态 4、严格控制成本费用，负责管区内财产、设备和物料的使用管理，教育和督导员工做好维护保养和报修工作 5、认真做好员工的服务宗旨教育和岗位业务培训，保证优质、规范服务 6、坚持服务现场的督导和管理，每天抽查管区内各类客房，发现问题及时指导和纠正 7、落实部门安全管理制度，带领员工认真做好各项安全工作，确保管区内的客人和财产安全 8、做好与其他管区和部门的联系、沟通和协调工作 9、了解员工思想状况，关心员工生活和工作，抓好管区文明建设 任职要求： 1、具备高中以上学历； 2、客房工作经验2年以上； 3、具有良好的沟通技巧和专业技能； 4、优秀的沟通协调能力； 5、具备优秀的客房做房技能培训经验

SCOPE 工 作 范 围 Completion of the class of supervision, management, work tasks, ensure the safety of the hotel of the shift. 完成本班的监督、管理、工作任务,确保本班次酒店安全 PRIMARY RESPONSIBILITIES 工 作 职 责 1. Completion of the class of supervision, management, work tasks, ensure the safety of the hotel of the shift. 完成本班的监督、管理、工作任务,确保本班次酒店安全 2. Chair the meeting of before-working and daily work summary to ensure that the latest information and current working situation can be introduced into all guard. 主持召开班前会及每日工作总结会，确保向所有保安员介绍最新的相关信息及当天工作情况。 3. Arrange human resources of department effectively, to meet the daily operating safety need of plan and prediction. 有效地安排部门人力资源，以满足计划中和可以预见的日常运营安全需求。 4. Coordinate with arranging meal and rest time of guard on the premise of operating standard. 在不影响运营标准的前提下协调安排保安员用餐及休息时间 5. Do-it-yourself, assist first-line security guard directly during the high-peak of hotel, improve the whole service standard. 亲力亲为，在酒店高峰时间段直接协助一线保安员，提高整体服务水准。 6. Respond immediately to any security and safe problem (such as accidents) in the post. 在保安员岗位发生任何保安和安全问题（如事故和意外事件）立即做出反应。 7. The performance of staff should be provided guidance and assistance when necessary, arrange staff change the post according to operating need. 观察员工的表现并在必要时给予指导和协助，根据运营需求安排员工换岗。 8. Manage all the key areas based on director’s instructions during the period of on-duty. 确保在值班期间根据部门经理的指示对所有重点区域进行管理。 9. Ensure that all the security guard and new staff are familiar with all emergency system (such as fire security alarm system) and equipment (fire extinguisher, etc.) 确保所有保安员和新进员工熟悉所有应急系统（如消安防报警系统）和设备（灭火器等） 10. supervise the daily using situation of all departments’ keys, check keys with DOS on a regular basis. 负责酒店钥匙系统的日常管理，监督各部门钥匙的日常使用情况，定期配合防损经理进行钥匙盘点。

MAJOR RESPONSIBILIES 责任概要 : To supervise Front Desk associate to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction. To ensure that Front Desk operations is working in a professional manner always. Will perform Front Desk associate and cashier responsibilities and duties when assigned, and assume assist front desk manager’s responsibilities when needed. To train Front Desk associates on a daily basis, on-the-job and during 15 minutes training. Assist the GSM in all areas to ensure a correct and smoothly-operating department. 监督、领导前台员工共同遵守酒店的规定，程序，守则和标准，全力使得我们的客人感到全心全意地满意服务。保证前台任何时间一切运转顺利，并且在员工下班之前协助员工顺利关帐，协助经理顺利的完成每日工作。与此同时，要对员工进行培训，包括每天的服务精神基本须知和15分钟工作培训，而且要协助宾客服务经理顺利的完成工作。 SPECIFIC DUTIES 工作任务 : 1. Staff Management 员工管理  Hold a pre-shift meeting with associate prior to reporting to stations. 每班例会，确保运作的稳定及标准。  Be prepared for each daily activity（VIP & House Use & Comp Room） and review any variations with manager and associate. 与员工和经理一起准备日常的工作内容 (重要客人 & 自用房 & 免费房)，共同分享信息及任何信息改变。  Work shifts are covered with adequate staffing, ensure correct staffing during peak periods and during high occupancy. 在酒店旺季和高出租率的情况下，确保有足够的员工工作，并做到合理安排  Ensure all associates are aware of role and responsibilities and operate within their guidelines. 确保所有员工在酒店的规定下有意识和责任感共同运转前台工作  Consistently document variations in associates performance and counseling in such cases. 如有员工违规，给于适当的警告  Ensure associate is properly groomed and uniformed at all times. 员工的仪容仪表保证一直最佳状态  Ensure department cleanliness is maintained at all times. 保持部门卫生清洁  Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing. 每个有能力的员工都可以有进一步发展的合理要求。  Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel. 确保每个员工具有高水平和高效率的服务，给予客人最大的满意  Maintain close control and inventory, supplies and equipment on hand. 确保库存设备完善，充足。  Prepare and post weekly schedules in accordance to guest needs and associate availability. 根据客人和内部员工的需求制定并公布每周计划。  Conduct frequent hospitality audits to ensure the associate are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place. 引导员工能够在部门内部呈现最适合的状态。保证拥有良好的服务准则。  Maintain a complete and accurate set of logs (pass-on, management roaster, emergency procedures, etc) 保存一套完整准确地工作日志。（工作进度，管理细则，紧急事件处理方法等等）  Maintain a good working relationship with the associate and other departments. 与员工与其它部门间维持良好的工作关系。  Determine the requirements for, and the follow-up on, special groups or VIPs. 确定客人的要求并及时跟进，尤其是对团队和VIP客人。  Constantly stress to the associate that they are the most effective tools in merchandising the hotel. Establish a “sales pitch” for the associate to use when assisting guests. 时常督促员工，因为他们才是酒店经营的最有效的工具，为员工制定一套销售技巧以便于为客人提供服务。  Ensure all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guest receive appropriate follow up in a timely and professional manner. 确保每一位遇到问题的客人都能得到令他们满意的答复，并以专业的态度及时跟进做出合理的补偿。  Establish effective communication with associates to gain their trust and respect. 与员工进行良好的沟通以获取他们的信任和尊敬。  Maintain fair and consistent counseling and disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy. 保持公平一致的心态和处理准则以实现万豪承诺的公平对待的政策。 2. Train 培训  Ensure all associates are safety conscious and trained in safe work practices. 确保所有员工的安全意识并通过培训使他们养成安全操作的习惯。  Implement an effective training program for new and current associates using records, menus and appropriate reference manuals. 对新入职和在职员工在使用报表，列表和手工操作等方面进行有效的培训计划  Implement proper training program and control the training of the associate to top efficiency and in accordance with Marriott policies 执行合理的培训计划并通过培训提高员工的工作效率以实现万豪的政策。  Encourage problems solving by associates through proper training and empowerment. 通过适当的培训鼓励员工独自处理问题。  Provide job descriptions and an updated training manual. 为员工提供工作职责描述和最新的培训手册。  Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures. 在酒店火灾预防，事故报告，安全操作以及管理职责等方面有丰富的知识。确保所有员工在有关的方面得到合理的培训。  Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. 掌握各种关于在市内举办活动的完整准确的信息，餐厅，运动会等。  Facilitate departmental training modules. Continually monitor, evaluate and revise training content to reflect changes in the process and address the needs identified by associates and your manager. 组织部门间的培训。持续监督，评估以及修改培训内容来反映出员工和经理在处理过程中提出的改变。  Follow up regularly with GSM regarding the Front Desk process and the performance of their department responsibilities along with the department’s function. 关于部门的职责职能以及在前台的操作程序定期与宾客服务经理进行沟通。 3. Administrative 行政管理  Hold monthly department meetings. 每个月定期召开部门会议。  Establish goals and objectives to improve the department. 制定目标和计划来提升整个部门。 4. Additional Responsibilities 补充职责  Responsible for the efficient and professional running of the Front Desk, including relationships with other departments. 保证前台专业高效的运行，包括与其它部门间的关系。  Ensure smooth check-in and check-out of all guests, through properly handling guest accounts. 通过正确合理操作客人信息确保顺利地为所有客人办理入住、离店手续。  Deal with any guest requests and problems and satisfy their needs within acceptable guidelines. 处理每一位客人的要求与问题并且在可接受的范围内给予令客人满意的补偿。  Lead by example: Provide a gracious and aggressive hospitality towards all customers. Be highly familiar and adhere to all policies, procedures and standards. 举例说明：时刻保持亲切富有朝气的态度对待每一位客人。熟知集团内部所有的政策，操作守则以及品牌标准。  Recommend to the Management changes in procedures likely to improve the standard of services. 适当的向领导提出可能提高服务标准的建议。  Responsible to up sell the hotel rooms and facilities and achieve the highest possible occupancy. 尽可能推销酒店房间和设施已达到最大的销售比率。  Keep update and necessary information of Hotel and city to answer or provide services to inquiry guests. 随时更新有关酒店和城市内的各种信息以便于为有需要的客人提供服务。  During peak hours, be at the Front Desk to ensure efficient and smooth service is provided to all customers. 在营业高峰时期，确保在前台高效顺利地为所有客人提供服务。  Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments. 创造积极向上的氛围，与其他同事和部门保持良好的关系。  Be problem seeker and solver. 做一个善于发现和解决问题的人。  Bank out cashiers at the end of each shift according to the blind drop procedures. 在每个班次结束时按规定检查帐目的交接。  Be prepared to work the night shift when needed. 随时做好上夜班的准备。  Review discrepant rooms regularly. 定期检查差异房。  Ensure that all Marriott Rewards guests, VIP guest and repeat guests are identified, recognized, pre-blocked and amenity are arranged is brought to the room. 确保所有的万豪礼赏会员，VIP客人以及再次入住的客人都被熟知，提前准备好房间和特别准备的礼品。  Review credit report and take appropriate action to resolve all problems 检查会员积分报表，遇到问题采取合理的解决办法。  Ensure that master account do not carry any unusual outstanding balances. 确保总账中没有任何的异常帐目。  Complete work or special projects as assigned and make sure to meet due dates. 在规定的期限内完成相应的工作和计划。  Work together with associate on the same level, train and retrain on aggressive hospitality skills, technical skills and communication skills. 与员工一同参加有关服务技能，操作技能以及沟通技巧的培训。  Check the information board, daily event sheet, be up to date and informed about daily operations. 查看当天的信息并下达到员工。  Have knowledge about sales strategy, packages, promotions, discounts and know how to handle these and how they relate to other departments. 掌握酒店内有关销售策略，优惠活动，打折的信息并要知道如何处理和与其它部门进行沟通。  Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of the hotel. 熟练掌握酒店有关操作方面的知识，如酒店房间，房型，礼品，酒店内提供的服务等等。  Develop knowledge about frequent guests and their special requests and needs. 熟知酒店的常客和他们的特殊要求和需要。  Also, be familiar with cultural differences to meet all different customer needs. 同时要熟悉不同的文化习俗以便接待不同文化背景的客人的需要。  Have PMS and MARSHA skills. 要掌握PMS 和MARSHA的操作技能。  Be knowledgeable about etiquette and protocols. 拥有关于礼仪方面的知识。  Be familiar with all emergency plans and can act upon them. 熟悉一切紧急情况处理预案并能够掌握操作要领。  At all times strive to represent Marriott in the most professional, courteous manner. 永远以礼貌专业的态度努力宣传万豪文化。  Any other duties as may be assigned from time to time. 承担其他实时被分配的职责。 JOB SPECIFICATION职位要求 : Profile of Competency 工作能力: At least 3 years working experience of senior receptionist，at least 2 years of Front Desk Supervisory experience 3 年以上前台工作经验包括2年以上前台主管经验 Demonstrated excellent communication and hospitality skills. 具备优秀的沟通能力及酒店管理能力 Language 语言能力: Demonstrated good communication skills in English. Mandarin preferred. 熟练标准的英语和普通话 Education 教育: Graduated from College or Vocational School. 大专以上学历

MAJOR RESPONSIBILIES 责任概要 : To provide leadership and direction for the AYS Department, for training, motivating and managing the AYS staff. The manager will ensure that each associate has sufficient resources to perform his or her job well and constantly seek to improve the methods to meet the guest’s need. The manager will manage daily operational tasks in and efficient and regular manner by coordination the shift operations in accordance to the corporate and LSOP’s and emphasizing guest hospitality. The manager will direct associates to work together as a professional team for hotel. 为部门提供大的领导方向，为员工提供培训，激励和管理。确保员工有充足的资源来出色的完成工作，并坚持不懈地寻找能更好满足客人需要的方法。通过班次任务的调整，与当地服务标准一致，强调殷勤好客等方式，使部门正常高效的运作. 部门经理将专注于引导员工形成一支专业的团队为酒店提供服务。 Supervision of all activities pertaining to AYS&RSVN department in order to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit. 监督为您服务中心及预订部的所有活动，以达到最高的可能入住率的目的，最大限度地提高房间的收入和利润 SPECIFIC DUTIES 工作任务 :  To coordinate functions of supervising, assigning tasks and monitoring work load of each agent to ensure smooth operation of reservations office. 协调功能的监控、任务分配、监控工作以保证预订办公室运行平稳。  To provide guidance and assistance to reservations agents in special requests or problems that may arise in the department. 提供指导和协助预订代理商在特殊要求或可能出现的问题。  To handle staff scheduling and administrative report requirements. 处理人员的调度和管理报告的要求。  Executing AYS training from the manuals. 根据培训指南执行AYS的培训。  Maintained work area is cleanliness and staff working is efficiency. 维护工作区域的整洁和员工工作的高效。  Maintain the inventory and stationery use and consume of all AYS equipments. 维护AYS 的库存和文具的使用和消耗。  Prepare and post weekly schedules in accordance to guest needs and staff availability，include system, telephone etiquette, room service menu，make reservation and so on 根据客人和员工的需求准备每周的培训计划，包括系统，电话礼仪,客房送餐菜单和做预定等。  Resolves system problems and can operate the system manually. Can lead the smooth work through a down time. 解决系统问题并能够操作系统。在系统停机期间能够有效领导使平顺工作。  Ensure the staff are conducting themselves in the manner appropriate for the department; Ensure Service Excellence Standards are in place 确认员工是在做出合乎部门需求的自我管理行为，确认正在提供杰出的服务。  Work shifts are covered with adequate staff, activity and review any variations with the team daily. Ensure the team operate within guideline and the pertinent information is passed on time. 每班次安排适当的人手，了解整个团队每天的任何变化。确认团队的运作是在大方针下，相关的信息在被准时地传达。  Monitor the report of GXP and Mobile Guest Service daily to ensure it achieves goals set by Marriott. 每天监测GXP 和Mobile guest service的报表数据保证达成集团设置的目标。  Well know about Brand Standard Audit and make sure that all behaviour of service is based on BSA. 全面了解品牌标准审计，确保所有服务行为都符合品牌标准。  Complete self-audit once every week, and submit the report to FOM. 每周至少完成一次内部BSA 测试，并提交报表给FOM。  Supervise the staff and handle any associate situation 督导员工，处理各种环境下遇到的问题.。  Produce, distribute and analyze reports on a daily, weekly, and period basis 制作,分发并分析每天，每周和定期基本的报表。  Monthly check the Furniture, Fixtures & Equipment List. Make sure all fixed assets are in good condition. Report immediately if any loss or damage. 每月检查部门固定资产清单，以确保所有物品使用正常。如果有任何破损需要立刻报告  Identify and develop leadership qualities among staff in order to guide them towards a path of career enrichment with hotel and reduce withdrawal rate. 领导管理员工，引导员工在酒店的工作中取得成绩，并降低部门离职率。  Any other duties as may be assigned from time to time. 承担其他实时被分配的职责。 Profile of Competency 工作能力: Minimum 3 years of relative area work experience; minimum 1 years of management experience. 至少3年相关领域工作经验；至少1年管理经验 Knowledge of F&B, Problem-solving tools, Techniques, Training tools 餐饮知识，问题处理，技能技巧，培训知识等 Ability of Foundations of Leadership 领导管理能力

Planning, organizing, coordinating, staffing, and known well all culinary operations. The chef de partie must develop long-range plans while resolving daily challenges across the entire spectrum of the department. The chef de partie must thoroughly understand the basic management principles for each component of the culinary operations. 计划、组织、配合、安排员工, 熟悉所有厨房营运. 西厨主管在每天处理日常工作时, 同样要有对所有分部门的长远发展计划. 西厨主管必须对各分部门的食品和酒水营运方面的基本原则有全面的了解. MAJOR RESPONSIBILIES 责任概要 : 1. Directly responsible for all daily social culinary areas, ensuring a smooth running, profitable operation within the framework of the Hotel. 直接对整个食光厨房所有区域负责, 保证一切正常, 并有利酒店营运 2. Maintain the hotel’s culinary concepts and standards for food preparation & presentation. 维持酒店对厨房的食品准备和摆盘标准 3. Maintain food cost by ensuring that proper preparation, inventory, requisition, food parts and control systems are in place in all food operations areas. 在保证正确的出品,库存和需求的前提下控制好食品成本 4. Enforce the Marriott food preparation and presentation guidelines to ensure consistent quality culinary offerings to our guests. 坚持万豪集团的领导方针和营运标准, 保证出品质量 5. Maintain food safety & protection. All food in working areas should be in compliance with food handling techniques, to include dating, proper storage, rotation, etc. Maintain basic food safety & sanitation in accordance with the company policies. Maintain Marriott Brand Standard (control form A1, A2, A3 are filled up on a daily basis. 保证食品卫生并且安全, 在工作区域内所有食品使用和储藏都必须严格按照食品要求, 包括日期, 储藏. 每天基本食品安全卫生必须根据集团政策, 遵守万豪的品牌标准(每天必须填写A1, A2, A3表格) 6. Enforce Marriott’s 49 point Sanitation checklist by having all culinary areas inspected on a monthly basis. 每月对厨房区域进行执行万豪49点卫生检查 7. Achieve departmental budget goals by maintaining efficient cost expenditure. 有效的控制开支以达到部门预算目标 8. To accurately forecast business demands on a weekly basis to ensure efficient staffing & food production. 以每周为一阶段真实的预测营运需求来保证有足够的员工和食品 9. To supervise the completion of the wage progress report on a weekly basis and critique discrepancies. 监督每周考勤报告，并对差异进行处理。 10. Assist the chef de cuisine in food promotion, menus, pricing. 协助西厨厨师长进行食品推广, 菜单推广及定价 11. Together with chef de cuisine to create new dish and recipes, including picture taking which should be displayed in the respective kitchen. 与西厨厨师长共同创造新菜和研究新配方, 包括对成品菜拍照并陈列到各个厨房 12. Prepares market list, indicating type of food items quality and quantity. 填写采购单，注明食物的名称质量和数量。 13. Controls costs by: 控制成本：  Minimising spoilage. 尽量减少腐败。  Maintaining adequate inventory of food. 维持足够的库存食物。  Utilising food surpluses. 利用剩余原料。  Controlling portion. 控制份量。 14. Complete tasks delegated from the chef de cuisine 完成西厨厨师长安排的任务 15. To notify the chef de cuisine of any unusual occurrences in the food production area 通知西厨厨师长在食品加工时出现的异常 16. Brief chef de cuisine on kitchen operations during his absence. Making use of daily diary 西厨厨师长不在时向行政总厨报告营运情况，记录厨房日志。 SPECIFIC DUTIES 工作任务 : 1. Responsible to maintain the overall welfare of our associates by providing them with the training and resources to take care of our guests. 安排适当的培训和并提供客人所需要的原料 2. Ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s. 保证执行所有万豪集团的SOP和当地的LSOP 3. To enforce operational Standards that are reviewed periodically and then updated and improved. 坚持定期回顾营运标准并更新和改进 4. To ensure the efficient scheduling of management and associates. 保证有效安排并管理人员 5. To be responsible for the accurate supervision of the associate time control and payroll systems by working with accounting and HRD. 负责准确监督员工工作时间并同财务部和人事部完善工资体系 6. To develop and implement manager, supervisor & associate training plans on a quarterly basis in conjunction with HRD. 与人力资源总监合作每季度制定并执行经理, 主管和员工的培训计划 7. To implement a departmental daily “15 Minute” training program and conduct it. 安排并执行部门每日15分钟培训计划 8. To assist in the execution of culinary management & associate reviews, ensuring appraisals in a professional and timely manner. 协助厨房和员工的管理, 回顾并进行专业的评估 9. To supervise all aspects of associate management including hiring and discipline in conjunction with the chef de cuisine. 同西厨厨师长联合共同管理员工的所有方面, 包括聘用, 惩罚 10. To train subordinate cook and training in effective “coaching and counseling” and the correct process of progressive discipline method. 有效培训下属厨师和实习生 11. To practice “open door” policy to all Associates. 对所有员工采取公开政策 12. Periodically plan outside Associates activity to promote teamwork. 阶段性带领员工进行户外活动, 增强团队合作精神 13. To be responsible for maintaining outlet safety at all times. 随时保持各部门安全 14. To be responsible for asset management of all outlet property and facilities. 管理所有分部门的财产, 设备 15. Conduct a preventative maintenance inspection on a weekly basis. 每周进行预防性的设备检查 16. Promote positive inter-departmental relations through candid communication and cooperation. 通过公平公正的沟通与合作, 建立与酒店其他部门的良好合作关系 17. To respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner and communicate this issue immediately to Executive Chef. 正确回应客人的需要应该在24小时内回复并立即报告给行政总厨 18. Ensure all Managers and Associates follow all job safety regulations and all hazards are reported to Loss Prevention and Engineering with appropriate documents. 保证所有经理和员工遵循安全工作条例并通过书面形式报告所有安全隐患 Profile of Competency 工作能力: Minimum 4-5 years kitchen experience and at least 1years international brand hotel ADD chef de partie experience. 至少4-5年工作经验及1年国际品牌全日制厨房主管经验 Strong organization skills excellent western hot or cold food skills; 强大的组织技巧及完美的西厨热菜或者冷菜制作技巧 possesses the ability to perform all functions in the daily social kitchen operation 在西厨房的运营中履行职责 Food and Beverage culinary management experience with demonstrated leadership 餐饮管理经验 Extensive knowledge of food handling and sanitation standards 全面的食品加工及卫生标准知识

MAJOR FUNCTION 主要功能 : Complete the assigned culinary task in a safe and professional manner. Be responsible for the daily production of high-quality food for a given station or outlet. 以专业和安全的方法完成工作任务。为每日餐厅提供高质量的食品。 Maintain sanitation standards to optimum conditions. Utilize at all times Marriott recipes, use records and production charts. 将卫生标准维持在最佳状态。运用所有万豪的烹饪配方和产品图。 MAJOR RESPONSIBILIES 责任概要 : 1. Follow the posted schedule and report at workstation on time. 根据排班表准时出勤。 2. Follow set up and break down procedure that was set by the kitchen management. 服从厨房相关的布置程序。 3. Maintain good quality and presentations by follow the use record and recipes. 依照配方表和烹饪说明保持食品的高质量和出品。 4. Follow safety and energy conservation procedure. 执行安全和和节能规程。 5. Report any hazard condition to supervisor or manager. 一旦发生事故或险情立即报告主管或经理。 6. Follow food protection techniques, to include keep hot food at 60 ℃, cold food at 4 ℃ or below, cover, dating and rotation. 执行食品安全卫生程序，包括热食温度保持在60摄氏度以上，冷食温度保持在4摄氏度以下，密闭保存等。 7. Assist attendant to complete the assigned tasks. 协助服务员完成工作。 8. Be able to operate kitchen equipment and tools. 能够使用厨房设备和工具。 9. Perform any reasonable request made of management which is not life threatening or against the law. 在不违法的前提下，完成管理层的指示。 SPECIFIC DUTIES 工作任务 : 1. Maintain food quality and service in accordance with standardized company recipes and procedures. 依照酒店的标准和程序，保持高质量的食品和优质的服务。 2. Keep the executive chef informed of all pertinent information regarding the preparation kitchen, through the sous chef or chef de partie. 通过厨师长或厨师主管向总厨汇报相关厨房工作。 3. Keep all production charts properly filled out and use all charts as per SOP. 根据运作标准，确保所有相关记录表格都填写无误。 4. Conduct daily taste panel with the first cook 和第一个厨师一起进行每日的味觉测试。 5. Attend all associate meeting, and come up with suggestion for solving problems 出席所有的员工会议，并为解决问题提出建议。 6. Strictly practices and enforces the “clean as you go” policy. 严格遵守并执行“及时清理”政策。 Profile of Competency 工作能力:  Minimum 2- 3years experience working in a similar position of a sizeable organization. 至少2-3年以上工作经验 Basic cooking skills. 基本的烹调技能 Neat in appearance and well groomed. 整洁的仪表 Able to work with little supervision. 较强的自我管理能力 Able to lift heavy objects. 能胜任体力工作 Must work quickly and safety. 能迅速安全的工作 The consciousness and ability of continuous innovation. 具有不断创新的意识和能力

Processing and keep track of all contracts and licenses, maintain a good and efficient filing system. 妥善保存和跟踪酒店合同及执照，确保一个良好有效的系统档案存档。 Responsible for the correct processing of payroll to ensure all staff are paid correctly per letters of contract and on a timely basis. 负责员工工资表的正确处理，确保员工工资根据合约正确、及时的发放到位。 Provide accurate payroll reports to management regarding hotel payroll costs and headcount 为酒店管理层提供一份正确的关于工资成本和员工人数的列表。 To liaise with Human Resources Department to ensure payroll records are accurately maintained and to ensure confidentiality at all times. 与人力资源部保持密切的联系，确保所有员工工资发放的正确性，同时保证在所有情况下保证工资的机密性。 To safekeeping, collect received cash, checks, etc. and to distribute petty cash payment in accordance with hotel’s policies and procedures, business needs local banking regulations and practices. 安全的存放和收集收到的现金、支票等，并及时的根据酒店的相关制度、业务需求、银行制度来分发报销。 The General Cashier is responsible for the timely and accurate deposition of cash on a daily basis. 总出纳必须对每日现金余额的准确性负责。 Profile of Competency 工作能力:  Previous experience in Payroll department. 有在相关工作的经验  Basic accounting knowledge. 基础会计知识  Follow instructions carefully and able to provide feedback. 能遵照指示并且有反馈  Promotes Teamwork. 团队合作精神  Displays a confident and professional manner.  拥有自信专业的态度  Deals efficiently with complaints and queries from clients and associates.  能有效率的处理来自客人和同事的抱怨和疑问  Demonstrates strong personal organization and time management skills.  有较强的个人组织和时间管理能力  Observes confidentiality.  遵守保密原则

弱电主管1人 Handle the professional system and assist the maintenance to the hotel each system. Solve the breakdown timely. Ensure the proper operation of the each system and the relevant equipments. 主要负责本专业系统及协助酒店各系统的维修保养，及时处理设备故障。确保每个系统正常运行，以及相应设备正常工作。 MAJOR RESPONSIBILIES 责任概要 : Assist Building Services  Engineer to finish daily job assignments to ensure the reliable operation of All of the hotel system, including the safety operation of all electromechanical equipments. 协助楼宇设备工程师完成每天工作分派，确保酒店所有系统可靠运作，以及所有机电设备安全运行。 Ensure the proper operation of the system equipments, practice timely preventive maintenance and repair. Manage the purchase of standby and improve engineer’s working efficiency. Be able to carry out the routinely maintenance and prevention to the ordinary equipments. Be able to organize and lead the engineers to accomplish the check to complicated equipments and system. 负责系统运行正常；做到及时预防和正确维修。管理好备品备件的补仓和员工的工作效率。可独立完成一般设备例行保养及维修，并能组织并带领技术员协助完成较为复杂设备或系统的检修。 Assist the maintenance and Prevention work to the hotel each system, familiar with the function, position, and safety devices of the relevant equipments. Be able to offer solutions and suggestions to the problems. 协助参与每个系统的维修保养，并能熟悉其中相关设备的作用、位置、以及安全装置等。能提出问题的解决方法和改进建议。 Certificate expected: Intermediate certificate Vocational skills certificate 中级以上职业技能证书

• To be responsible for all guest service activities in the executive floor and provide supervision in executive lounge with objective, performance and quality standard established by Marriott International to drive elite member satisfaction score. 服务行政楼层客人，按照万豪国际酒店的标准，客观、友好、高质量地为行政楼层的客人提供管理服务来提高精英会员的宾客满意度。 • Responsible for hiring, training and development of all associates working for the executive floor area.  负责行政楼层区域员工的招聘、培训、及其职业发展。

1.掌握当日客情及餐饮活动。 2.参与各项前台的工作。发现并上报工作中出现的问题。 3.掌握当天到店及离店的重要宾客，回头宾客。 4.在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。 5.与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。 6.做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。 7.在前台及大堂接待及迎送住离店的宾客。 8.协助宾客办理登记入住及离店手续。 岗位要求 1.有良好英文沟通能力。 2.具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。 3.注重细节，工作有责任心，敢于承担责任，执行力较强。 4.有上进心和良好的学习能力和抗压能力。

1、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 2、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 3、负责安排管事部员工的工作班次。 4、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 5、负责对下属员工的考勤考核工作，督导员工做好安全工作。

1.负责对酒店客房、餐饮和公共区域装饰装修日常维修和计划检修保养工作； 2.熟悉酒店内不同区域所使用的各种装饰、家具材料的类别、型号、颜色及工艺特点； 3.负责对酒店内所有家具、门窗、五金、锁具的维修； 4.定期巡视检查管理区域内，包括：玻璃幕墙、墙面、地面、门窗、闭门器、锁具、吊顶、石材等设施状况，发现问题及时维修； 5.在客用区工作时，做好防护措施，防止噪音、灰尘、气味和污物影响客人； 6.按照计划完成对酒店客房、公区的土建、装修、装饰、家具、配饰等保养维护，确保其完整性、完好率； 7.认真、快捷、保质保量完成日常维修工作单，完成工作单之后，请申请者验收; 8.做好各种维修及消耗材料记录，将需要购买的材料报给综合领班或工程师，保证常用材料和零配件的备用量； 9.有义务在维修前和维修后，与使用部门做好沟通，尽量错开住客高峰时段，并做好现场遮盖、成品保护工作，减小因维修工作带来的影响范围; 10.积极参加部门组织的各项专业知识与技能培训，做到一专多能； 11.做好本专业与其它专业部门的沟通协作工作； 12.每日未完成的工作及时汇报、说明，并做记录。 13.服从分配，完成上级领导交办的其他工作

1.负责变配电室和各设备机房内低压电气配电箱、控制箱及电气线路的巡视、检查、维修和保养工作； 2.负责楼层强电竖井内电气设备及公共区域内照明设施等相关的低压电气设备的巡视、控制、保养、维修； 3.熟悉酒店强电系统，包括开关位置及控制区域，控制原理、技术特性。随时掌握电气设备运行状况，及时发现设备隐患，按规定有效处理和记录； 4.熟练掌握各类电气设备操作、维修保养规程，依据维修保养制度的内容要求，对强电设备、照明系统进行维修保养，并达到质量要求。 5.根据计划按时完成设备的保养、检修、清洁等工作，保证设备处于安全正常运行状态，保证设备完好率； 6.执行主管工程师的指令，积极完成本专业日常维修保养工作； 7.运值人员按时巡视检查配电设备，密切监视电气设备的温度、声音变化、异常气味等情况，并认真记录相关数据，做到勤巡视、勤检查、勤调节，及时发现设备存在的问题，确保设备正常运行； 8.电气设备出现故障应及时处理，当无法处理时，应立即向主管汇报情况，并服从主管和领班的安排调动，积极进行抢修，直至工作完成； 9.监控和掌握每天能源使用情况，有责任义务对能源消耗进行监督与控制； 10.及时向主管工程师提出所需零配件的材料清单，保证常用材料零配件的必要库存量； 11.保持机房、值班室内的卫生清洁，保持设备的干净整洁； 12.服从分配，完成上级领导及总经理交办的其他工作。

岗位职责 1、按照部门的规范和程序提供高标准的餐饮服务。 2、正确处理客人的投诉。 3、根据酒吧存货量领取酒吧物品。 4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。

有五星级酒店相关餐饮经验优先； 做好早餐，下午茶和鸡尾酒的开餐和收餐工作； 确保食物和饮品供应充足，协调好食物饮品的进 出； 熟悉餐饮服务服务礼节，提供专业和标准的餐饮 服务； 做好宾客的入住和退房手续等。

岗位职责 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务

岗位职责 DUTIES 1、负责办理员工的入职和离职手续； Responsible for the entry and departure procedures of employees; 2、负责员工更衣柜钥匙的发放，并管理员工更衣室； Responsible for staff locker key distribution, and management of staff locker room; 3、负责员工ID卡发放，做到准确无误； Responsible for employee ID card issuance, so that accurate; 4、制作员工个人档案； Make employees' personal files; 5、更新人事档案数据库资料； Update personnel file database information; 6、负责部门各类单据文件的收发、存档、草拟、打印及传递； Responsible for sending and receiving, archiving, drafting, printing and delivery of various documents; 7、加班及补休记录的核对、员工绩效成绩的核对及录入； Check overtime and compensatory leave records, check and input employee performance; 8、考勤系统的维护及更新； Maintenance and update of attendance system; 9、负责安排、准备、提醒总监的日常会议及行程； Responsible for arranging, preparing and reminding the director of daily meetings and schedules; 10、负责领取及管理人力资源部的文具、书籍、仪器、设备、固定资产等； Responsible for receiving and managing stationery, books, instruments, equipment and fixed assets of the human resources Department; 11、协助人员招聘工作、面试接待工作。 Assist personnel recruitment, interview and reception work. 岗位要求 REQUIREMENTS 1、具有良好的沟通、分析和管理能力； Has good communication, analytical and administrative skills; 2、善于与人互动； Enjoys interacting with people; 3、懂得电脑操作，能较熟练地进行中英文打字； Understand computer operation, can be more proficient in Chinese and English typing; 4、有一定的写作能力和应变处理问题的能力； Have a certain writing ability and the ability to deal with problems; 5、有责任心、严守机密，认真仔细，讲求实效、身体健康、精力充沛、五官端正。 Responsible, strict confidentiality, careful, practical, healthy, energetic, regular features.

【岗位职责 Job Description】 1． 负责对指定设备的正常运行和维修保养。    Responsible for specified equipment’s normal operation and maintenance. 2． 负责日常的机械设备和厨房的修理工作。     Responsible for mechanical and kitchen equipment maintenance work. 3． 准确记录、保管设备运行记录表。 Accurate records of the equipment operation record chart. 4． 将更换下来的零、部件交还工程部库房。 Return the replacement parts to the engineering store. 5． 随时将日常异常情况汇报至机械维修工主管或值班工程师。    Keep daily exception reports to the supervisor or duty engineer.   6． 保持工作区的整洁。 Maintain a clean and tidy work area. 7． 上班时间衣着制服。 Wear a uniform at work. 8． 遵守安全操作规程及规章制度。 Abide by the safety operation standard. 9． 遵守饭店其它规章制度。    Abide by the other hotel system. 【岗位要求 Job Requirements】 1.高中以上文化程度;2年以上同岗位工作经验。  High school education or above; At least 2 years working experience in a similar position. 2.有强烈的事业心和责任感，行为举止文明礼貌。 Have a strong sense of career ambition and responsibility, and behave in a civilized manner.   3.身体健康，精力充沛。 Be healthy and energetic.   4.有相关工作证件。 Have relevant work documents. , air conditioning, and domestic hot water supply

【岗位职责 Job Description】 1.  建立并保管设备检修、保养的资料档案，及时检查各种设备运行的报表数据，定期整理上报。 Formulate and keep the data file about equipment maintenance. Check all kinds of equipment operation report data in time, and report regularly. 2.  及时完成值班工程师交办的各项任务，完成后及时汇报。 Timely complete the tasks assigned by the duty engineer, after finishing the report to the duty engineer on time. 3.   负责对指定设备的正常运行和维修保养。     Responsible for specified equipment normal operation and maintenance work. 4.  关心员工工作、生活和学习，深入了解员工的思想状况，积极倡导和培养员工之间和班组之间的团结合作精神。  Take care of staff’s work, life, and study. In-depth understanding of employees’ state of mind. To do good team building work. 5.  为本班组员工做准备工作计划及分配维修保养工作。 Prepare a working plan and distribute the maintenance work. 6.  对所属维修项目进行追踪检查。   Follow-up inspection of the maintenance project. 7.  根据要求和操作制度操作相关设备。 According to the standard to operate the equipment. 8.  遵守安全操作规程及规章制度。      Abide by the safety operation standard. 9.  遵守饭店的其它指示和规章制度。   Abide by the other hotel system. 【岗位要求 Job Requirements】 1.高中以上文化程度;2年以上同岗位工作经验。  High school education or above; At least 2 years working experience in a similar position. 2.熟悉掌握酒店对客服务的要求，以及水暖空调系统、给排水系统和辅件的基础知识。 Familiar with the hotel's customer service requirements, as well as the basic knowledge of water heating and air conditioning systems, water supply and drainage systems, and accessories.   3.掌握水暖空调系统及设备、一般水力机械、各种阀门等的结构和功用，并具有较强的实际操作能力。 Master the structure and function of water heating and air conditioning systems and equipment, general hydraulic machinery, various valves, etc., and have strong practical operation ability.   4.有强烈的事业心和责任感，行为举止文明礼貌。 Have a strong sense of career ambition and responsibility, and behave in a civilized manner.   5.身体健康，精力充沛。 Be healthy and energetic.   6.有相关工作证件。 Have relevant work documents.

SUMMARY:     工作概述:                     The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery and shoe shine, in a friendly and caring manner according to NUO’s policies and NEA guest journey standards.   这一职位负责为酒店客人提供个性化服务，例如：叫醒服务，报纸递送，擦鞋，员工需要报以热心积极和符合诺金服务要求的高品质服务标准。   RESPONSIBILITIES:   工作职责:     ·  VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed. 迎接VIP客人并提供专业的打包和安置行李服务 ·  All guest requests are executed highly professional and efficiently. 高效高质量的满足客人的所有要求  · Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one. 为酒店客人提供各种相关服务，为客人留下难忘的愉快经历 ·  Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the NUO and NEA standards. 为客人办理入住和离店手续，并以热情友好，符合诺金服务标准的工作态度接待和处理客人入住中的事宜。 ·  Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  为客人办理入住分配房间。尽可能的满足客人对房间的特别要求，必要的话协助客人填写入住登记单。使用有效地建设性的销售技巧促销房间和酒店其他服务。确认客人的付款方式，遵循已有的信用卡使用的规则和现金付款的方式。 ·  Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets.  Replenish them on a daily basis until the guest's departure. 每日与客房服务合作，准备鲜果拼盘并送达给VIP客人房间，直至客人离店。

岗位职责 1. 执行前台的工作，确保向客人提供最佳的服务，并与客人建立起良好的顾客关系。 Responsible for Reception work, ensure best service was provided and good relationship was build with customers.  2. 做好酒店客人入住的准备工作，高规格地为宾客办理登记入住手续。 Well prepared for guest arrival and deliver high quality registration process.  3. 认真听取客人的意见建议，接受客人的投诉，并及时反馈。 Listen to guest suggestion and comment carefully, take guest complain and response timely.  4. 掌握当天客情及预订情况，及时做好相关准备。 Well known of on-day condition and reservation status, making related preparation promptly.  5. 检查长住客人的报表，和客人保持紧密的联系。 Check long-stay guest report and build closely relationship with customers.  6. 熟记常驻客人姓名，努力提供针对性服务。 Well known the name of regular guest and effort to provide individual service.  7. 在行政酒廊向客人提供必要的服务。 Provide necessary executive floor service to customers.  8. 关注客人的特别需要，并及时进行协调，以便最大限度地提升客人的满意度。 Attention to guest special request, coordinate promptly to maximize guest satisfaction.  9. 迅速、准确的回答客人的问讯（包括介绍店员人服务信息、市内观光、天气、交通情况等）。 Quickly and accurately answer guest's question (including service information, city tour, weather forecast and traffic situation etc.).  10. 如遇有宾客生病应及时协助处理，向上级及时汇报 Offer promptly assistance for customer's sickness, report to manager without delay.  11. 配合其他部门，做好各类客人、团队、会议的接待工作，按照诺金的服务标准，提供“一站式”服务。 Coordinate with other department for all kinds of guest, group, conference's check in work, provide "one stop" service according to NUO service standard.  12. 迎接及带领重要宾客到他们的房间，并介绍房间设施。 Welcome and escort VIP guest to their room and introduce room facilities.  13. 准确熟练地收点客人现金、支票，打印客人各项收费账单，及时、准确地为客人结账，并根据客人的合理要求开具发票。 Professionally receive cash, check from guest and count accurately. Print out billing and receipt for guest need and ready to assist guest for bill settlement. Issue Invoice (Fapiao) for reasonable requirement.  14. 每天收入现款、票据必须与账单核对相符。 All posting and transactions must be checked before cashier close, cash and receipt match with the report.  15. 每天整理“离店帐未平”客人账务。 Check out room with unbalance bill need to be checked and follow up.  16. 注意收集各种宾客意见，并及时反馈。 Attention to every customer's comment collection and give feedback promptly.  17. 完成上级交办的其他工作任务。 Complete the other tasks assigned by superiors.

协助餐厅经理确保根据确定的经营理念高效管理餐厅,始终提供周到、专业、高效和灵活的服务 To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 确保使用新技术和设备，简化工作系统提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 协助行政总厨/行政副总厨提出富有创意的建议和想法。 Assists in conducting monthly inventory checks on all operating equipment and supplies. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 确保餐厅的前、后区域的洁净有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. 确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. 根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

确保为客人提供高水准的服务，根据酒店标准问候抵店客人，为住店客人/餐饮客人/店外客人提供相关礼宾服务，迎送离店客人. 提供所有行李协助。 Serve the guests in the most hospitable manner, all guests arriving to the hotel will be welcomed. Bid farewell to all departing guests in the most courteous and professional manner. Provide all Concierge related services to in-house guests, F&B patrons and visitors. Provide luggage deliveries and assistances. 确保持续地为酒店客人提供高水平的服务 Ensure that standards are maintained at a superior level on a daily basis. 为客人处理投诉，确保客人的满意度 Resolve guest complaints; communicate with guest immediately and ensuring guest satisfaction. 长期的知识储备 Maintain complete knowledge of: 1.酒店的设备以及服务，各个运营的部门的营业时间 All hotel features/services, hours of operation. 2.酒店餐厅的食品信息，价格范围，着装要求，以及就餐环境 All hotel restaurant food concepts, menu price range, dress code and ambiance. 3.所有酒店的客房类型，布局，以及客房内设施 All hotel room types, numbers/names, layout, amenities and locations. 4.每日团队客人行程安排，会议名称以及抵店 Scheduled daily group activities, names and location of meeting/banquet rooms. 5.酒店地区的景点，活动，以及为客人安排假日活动 Local events, attractions, holiday schedules. 6.提供行李搬运，存取服务 Assist with luggage loading/unloading/storage 7.为客人提供出租车叫车服务 Assist with Taxi needs 8.为进出酒店客人提供开门服务 Assist with doors at main entrance 协助客人存取行李 Assist guests in locating and retrieving lost luggage. 协助客人以及酒店部门收发包裹邮件 Distribute all guest and departmental mail.        行李服务 Luggage Delivery 

1.优秀的中英文书面及口头表达能力。 Good command of oral & written communication, in both Mandarin and English 2.遵照相关程序为所有抵达的客人提供接引及登记服务。 Registers and escorts all arrivals according to established procedures. 3.保持与其他部门及外包公司的必要联系以确保为客人提供最优质的服务。 Liaises with other departments and necessary outside contracts to ensure excellent service delivery. 4.确保在酒店系统里的每个预订都输入完整并且正确的数据。 Ensures all data is entered completely and correctly into the hotel systems in accordance with each reservation. 5.兑现酒店客人的旅行支票及帮助客人进行外币兑换。 Assists with currency exchange. 6.夜班时，查看夜班报表，准备早班报表，检查第二天离店客人的账单以确保下个班次的离店手续顺利进行，检查所有VIP预抵客人的房间，如有问题及时汇报给值班经理/夜班经理。 When on night shift, checks night reports, prepares the morning report, checks billings of all due-outs on the following day to ensure effective check-out procedure of next shift, checks all VIP Arrivals rooms and report any defects to Duty Manager/Night Manager. 7.充分理解并展示酒店的政策和程序，确保所有的工作程序在酒店的指导方针下安全进行。 Demonstrates Awareness of hotel policies and procedures and ensure all procedures are conducted safely and within hotel guidelines. 8.关注客人的投诉，问询及要求，在前台主管或值班经理无法提供协助的情况下做出正确的判断。 Attends to guest’s complaints, inquiries and requests, referees problems to Lifestyle Host Supervisor/Duty Manger if he/she is unable to assist and inform after the fact if needed. 9.时时关注财务政策及会计程序的更新并与其保持一致。 Keeps informed of all modifications to accounting policies and procedures.