PRINCIPAL RESPONSIBILITIES主要职责 1. Plan and manage sales calls and telemarketing to all government and sub-bureaus, Consulates, Embassies and Chambers of Commerce according to account management procedures on quarterly, monthly, weekly and daily basis. 根据客户管理程序，按季度，月度，周和日常时间计划和管理所有政府和分局，领事馆，大使馆及商会的销售拜访和电话拜访。 2. Maintain good relationships with key government accounts and solicit daily room night production of individuals, groups and conference business from the existing and new government related bureaus in order to achieve sales targets and maximize revenue. 与主要政府客户群保持良好关系，在已有和新的政府相关部门客户中争取个人，团队和商务会议生意。从而达到销售目标并使收入最大化。 3. Handles inquiries from government related bureaus that may involve meeting, site inspection, negotiation and contract writing. 处理来自政府及相关分局的要求，包括会议，现场参观，协商和合同撰写。 4. Follow-up on all enquiries and leads involving government sectors until business is secured. 跟进所有在政府市场范围内的询问和线索，直到生意确定。 5. Conduct Hotel inspections for Government or Official functions coordinators. 为政府或政府活动协助人开展酒店参观活动。 6. Entertain key Government officials regularly to obtain updated market intelligence and maintain relationship. 经常与政府官员交际以获得最新市场动向并保持关系。 7. Represent the Hotel in Government invited functions. 代表酒店应邀参加政府活动。 8. Monitor competitors’ activities pertaining the Government segments. 关注竞争酒店的活动以洞悉政府市场。   9. Organise VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the Hotel standards, in order to meet guest satisfaction. 安排贵宾到店，欢迎事宜并在他们在店期间根据酒店标准提供卓越服务，从而令客户满意而归。 10. Keep two-way communications between government bureaus and hotel, ensuring clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in government sectors, the related events, market trends, customers feedback and competitor activities. 保持政府分局和酒店两者的紧密联系，保证不断为客户酒店的发展信息，并为高级管理层更新相关信息，包括政府部门、相关的事件,市场趋势、顾客反馈和竞争对手的活动。 11. Keeps the Senior Management updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保持高级管理层更新销售进步和预订的信息，密切讨论特殊的事件或非正常的发展，建议有必要的销售策略，增加市场竞争力。   12. Account Management客户管理 Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented. 发展和保持朗廷最优实践策略来保证目标明确和执行合适的销售活动。 Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. 帮助销售团队发展客户，包括发展计划，细化目标，时间规划和销售方法以支持客户销售策略的制定。 Liaises with LHG and GSO/GSAs specifying the accounts contribution to the business, revenue targets and agree activities. 与LHG和GSO/GSAs紧密联系，具体说明客户在商业，收入目标和达成活动上的比例划分。 Accurately identifies the level of influence and decision making power of contacts in the customer organisation and uses these to secure business. 准确识别客户联系人的影响力和决策力，并利用这些来巩固业务。 Develop customer accounts to increase market / customer share- all revenue streams-locally, nationally and globally. 发展客户数据库，增加市场/客户份额-所有的收入来源-本地，国际，全球。   13. Market Intelligence市场分析能力 Monitors and maintains competitor set activity including Financial Performance, SWOT Analysis, Key accounts/Market Share and Marketing Programs. 关注和持续了解竞争酒店的活动,包括财政表现,SWOT分析,主要客户/市场份额和市场活动。   14. Customer Relationships客户关系 Establishes, enhances and maintains productive quality working relationships with key internal and external customers. 与主要的内部和外部客户开展，加强和保持有效的工作关系。 Keeps Hotel information relating to customer requirements, interests and market activities up to date. 保持与客户要求，兴趣，和市场活动相关的酒店信息及时更新。 Reviews customer base to determine new opportunities for account penetration. 浏览客户数据库，发展新客户。 Contributes ideas to improve the products and services offered. 提供想法来提高产品和服务。   15. Team Leadership团队领导 Direct, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met. 指导，监督和评价团队和自身的表现，保证销售收入达标。 Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met. 同意，阐明和执行各级团队的最佳销售实践方法和程序以确保业务目标的实现。 Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary. 与团队讨论并同意制定部门和个人目标，浏览和更新业务中的变化，必要时调整执行方法。 Communicates regularly and on time verbally and non-verbally, providing individuals with prompt and specific feedback on performance. 经常并及时进行口头或非口头的沟通，为员工个人表现提供及时和具体的反馈。 Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs. 创造能推动和鼓励员工发挥自己最佳能力的氛围，将冲突最小化。   REQUIREMENTS 职位要求 1. Education教育学历 Diploma or University degree is preferred. 大专或本科文凭优先。 2. Experience经验 Minimum 3 years relevant experience and managerial responsibilities in a 5 star hotel, previous experience in a similar position would be a plus. 最少3年相关工作和五星级酒店管理经验，之前担任过相似职位者优先。 3. Job Skills/Knowledge工作技能/知识 Excellent communication, interpersonal and co-ordination skills. Independent & ability to work under pressure. Well organized and a good planner with an enquiring mind. 具备极佳的沟通，交际和合作技巧。能独立工作和承受压力。具钻研精神，善于计划和组织。 4. Computer Skills电脑技能 Familiar with MS Office and Delphi Sales & Catering system. 熟悉微软办公软件和Delphi Sales & Catering系统。 5. Language Skills语言能力 Excellent written and verbal in Mandarin, good command in English. 具备优秀的普通话口语和书面沟通技巧，英语读写流利。

负责机修方向 PRINCIPAL RESPONSIBILITIES 主要职责 ·The duty engineer is the principal when he is on duty, he is in charge of the basic operation and maintenance work of Engineering department. 值班工程师当班时，是当班的负责人。负责工程部的基本运作及维修保养工作。 ·Ensures that hotel rules are followed and obeyed. 确保遵循酒店规章。 ·Ensures punctual attendance and adherence to duty schedules by all subordinate supervisors. 确保按时出勤并使所有下属主管都遵照值班表工作，根据总监要求巡查有关重要机房及公共区域。 ·Ensures that personal grooming and hygiene standards are being observed by doing spot checks in the morning. 通过早上随时抽查，确保员工仪表卫生良好。 ·Ensures all engineering employees follow the Engineering Standards and Procedures as issued from time to time. 确保所有工程部员工遵循不定期发出的工程标准及程序。 ·Responsible for the proper organization and functioning of the energy management function of the Engineering Department. 负责工程部门能源管理功能的适当的组织及实施。 ·Analyses and monitors energy costs and expenditures for the department. 分析并监督部门能源成本及费用。        ·Maintains an equipment and machinery record system for the property, do the hand-over work in accordance with Langham Hotels Group rules. 保留酒店设备及机器记录,按朗廷酒店集团的规定做好交接班工作。 ·Prepares on-duty Log and conducts shift briefings to ensure hotel activities and operational requirements are known. 作好当班记录，进行交班情况说明以确保酒店情况及运营要求被告知给接班人。 ·Recommends to the Director of Engineering, new policies and procedures for a more economical operation and maintenance program. 向工程总监建议新政策及程序以获取更经济的运营及维修保养方案。 ·Participates in the preparation of the annual engineering department budget. 参与年度工程部预算的准备。 ·Provide unique and high quality service for our guests forwardly. Interacts and cooperates with Hotel guests and outside contractors as directed by his superior. 主动向酒店客人提供独特、高品质的服务。按其上级指令与酒店客人及外包商进行互动与协商。 ·Cooperates and communicates with other sections in the Engineering department. 与工程部内部的其它小组进行合作及交流。 ·Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. 如有必要与其它部门进行互动及合作，为宴会、促销及活动提供额外及特殊服务。 ·Assists in Engineering contract analysis. 协助工程部合同分析。 ·Assists every concerned technician with maintenance and repair when required and carry out trainings on rules, regulations, operation standards etc. for the subordinates. 必要时协助各工种进行维修保养工作，对所属员工做好行为准则技能操作规范等进行培训。 ·Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member. 按部门标准及程序进行岗位培训，并为每一参加培训的员工建档。 ·Provide input for probation and formal performance appraisal discussions in line with company guidelines. 按照集团指导方针进行员工在试用期及正式录用工作表现评估。 ·Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance. 指导、建议并训练违反酒店政策及部门程序的员工，提出建设性反馈意见以提高工作质量。 ·Recycles where-ever possible and enforces cost saving measures to staff. 尽可能使用任何可被回收之物，并在员工中加强成本控制措施。 ·Occupational Health and Safety Responsibilities. 职业保健及安全职责。 ·Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 表现出职业保健及安全职责方面的政策及程序的意识，确保在职业保健指导方针下安全地进行所有程序并确保下属也是按此规程进行操作。 ·Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 关心并知晓遵守职业、保健及安全方面的政策、法规及程序的职责。 ·Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 熟悉酒店安全、急救及消防、紧急应变程序，安全谨慎地操作设备。 ·Log security incidents and accidents in accordance with hotel requirements. 按照酒店要求记录安全事故及事件。 ·Be responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment. 有责任坚持清洁标准并创造安全无事故的环境。 ·Immediately resolve guest problems. 对客人所遇到的问题负责并立即解决。 ·Diagnose problems and thoroughly analyses information to guide decision making. 诊断问题并全面分析决策导向的信息。 ·Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments. 在同事、主管、团队人员及部门间显示出合作与信任。 ·Communicate well to ensure effective shift hand-over. 良好的沟通以确保有效交班。 ·Develop potential of others through training, coaching and development opportunities. 通过培训、指导及发展机会培养其它有潜力的员工。 REQUIREMENTS 职位要求 Education 教育学历 ·Vocational Certificate in Engineering or equivalent. 工程职业证书或相当的证书。 Language Skills 语言技巧 ·Good Mandarin and English language skills. 良好的普通话和英语技能 Job Skill/Knowledge 工作技能/知识   ·Good communication and writing skills. 良好的沟通和写作技能。 ·Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，激励，组织和培训能力。 ·3 year of relevant experience or an equivalent combination of education and experience. 3年相关工作经验，或具有与此相当的教育与工作经验结合的背景。

岗位职责 1、根据酒店人力资源规划制定相关部门的招聘策略、招聘计划； 2、负责相关领域的人力资源市场分析，有效管理及优化招聘渠道，维护并拓展有效招聘渠道、积极开展有效的招聘活动，并与各渠道联络人维系良好的合作关系； 3、负责相关部门的具体招聘工作，包括人才寻访、面试、录用安排； 4、参与招聘体系建设及相关的优化、创新项目； 5、协助人力资源总监编制年度人员编制计划； 6、参与对接校企合作，负责实习生工作； 7、所有空缺岗位及时发布到各招聘渠道，确保招聘相关广告符合集团及酒店的岗位要求； 8、妥善管理候选人简历及个人信息，能够主动建立有效的数据系统来管理候选人信息； 9、能够定期对部门的面试官进行面试技能、面试程序及相应系统使用的培训； 10、其他相关工作。 【岗位要求】 1、大专以上学历，3年以上人力资源工作经验，其中招聘工作经验至少1年以上； 2、熟悉招聘业务流程以及各种招聘渠道； 3、熟练掌握两种以上人才测评或面试技巧； 4、思维敏捷，富有工作激情，具较强的沟通能力与抗压能力。

SUMMARY:                工作概述：     Guest Service Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Hilton Hotels and Resorts and Hilton Wuhan, Riverside. 宾客服务经理在前厅部经理的领导下提供监督、指导和领导前厅部并使其与希尔顿酒店集团和武汉世茂希尔顿酒店所制定的目标，服务和质量标准相一致。   Overseas and direct all aspect of day to day public area operations. Proactive and quick to assess area which needs attention and decisive action. Should always be firm but fair treatment among peer and subordinates. Ensures effective communication among all Front Office personnel and other department. Ultimately, the Guest Service Manager  must be an active liaison between management and the guest. 总揽并督导办公区域的日常运作，必须积极主动并及时地判断出需要特别注意及需采取行动的区域。要公平对待同级和下级，确保和前厅部内部及与其他部门保持有效的沟通。同时，宾客服务经理需协调管理层与客人之间的关系。   CHARACTERISTICS REQUIRED 资质要求   1.      Presentable.          外貌端正 2.      Communication skills, ability of solving problems.          沟通良好，有一定解决问题的能力 3.      Good Health.          身体健康 4.      Articulate.         语音清晰 5.      College graduate.          大学专科以上学历   6.      Hotel Management, English etc. is preferred.          酒店管理、英语等相关专业优先考虑 7.      Willing to work long hours.          能够适应长时间工作 8.      Minimum of 4 years experience at front office department.           至少有4年前厅部的工作经验 9.      At least 2 years experience in same position in similar capacity in 5 Star Hotel          至少2年五星级酒店相同职位工作经历

【岗位职责】 1、负责规划酒店的市场发展策略，把握酒店在行业中的发展方向，完成公司在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 【岗位要求】 1、学历要求：市场营销或相关专业大专以上学历，广告、市场营销、新闻、酒店管理等相关专业优先； 2、工作经验及年限：五年以上企业市场管理工作经验； 3、培训：战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训； 4、专业技能：对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系； 5、通用技能（计算机/语言等）熟练使用办公软件； 6、职业素养及胜任能力要求：高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力； 7、有银川本地销售工作优先。

Airi热爱旅行。她上班的时候不会带着她的地图册，但她却会将同样的活力和热情带到工作中来。天津梅江中心皇冠假日酒店寻找像Airi这样的人才，能够在其岗位上表现出色，言行得体，随机应变，为客人建立信任。 天津梅江中心皇冠假日酒店是由天津滨海友谊投资有限公司投资、由最具全球性的英国洲际酒店集团管理的一家高端商务酒店。酒店是天津市唯一360度全湖景酒店，酒店周边2公里范围内拥有20万平米国展中心，80万平米的森林公园，3000万平米的富人住宅区，15万平米的商业公建配套，尽揽100万平米的湖景，座靠地铁6号线出口，距离机场仅25分钟车程。酒店于2014年9月盛大开业，我们欢迎才华横溢的您一起加入我们的致胜团队，和我们一起创建“客人的挚爱的杰出酒店”。 我们正在寻找热情友善、形象专业的员工加入我们的团队。

1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2.大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。