Key Accountabilities
Demonstrate and maintain up to date knowledge of all Peninsula Hotels’ facilities, rates & promotion
Process reservation bookings via incoming calls, emails and wholesalers in accordance to the policy & procedure
Collaborate with internal departments to ensure important requests from guests are well communicated (e.g. handling transportation bookings, restaurants and spa bookings)
Maintain accurate guest profile and apply relevant booking history for future reservation
Participate in Suite up-selling programme
General Requirements
Minimum 1 year of Reservation, Front Office or Call Centre experience
Good operating knowledge of Opera (PMS)
Clear communication skills and telephone etiquette
Fluent in English and good command of Cantonese and Mandarin would be advantageous