【岗位职责】
1.按照部门的规范和程序提供高标准的餐饮服务。
Deliver Food and Beverage service of high standard
and in accordance with departmental standards and procedures。
2.为销售,饮品创新和利润制定部门的规范和程序。
Develop departmental standards and procedures to
promote salesmanship, beverage creativity and profit
3.与上级领导交流有关疑难,客人意见和其它相关信息。
Communicates to his/her superior any difficulties,
guest comments and other relevant information
4.召开每日例会和参加计划好的餐饮部会议。
Delivers daily briefings and attends other Food and
Beverage meetings as scheduled
5.按照部们的月度活动日历提供制定的培训课程。
Delivers prepared training sessions in line with a
departmental monthly calendar
6.正确处理客人的投诉,根据部门要求做好服务准备。
Take appropriate action to resolve guest complaints,
Prepares for service by ensuring the department’s
7.根据酒吧存货量领取酒吧物品。
Requisition bar items according to bar stocks
8.为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
Training
bar attendant, wait help and bus help in basic beverage knowledge and beverage
service
9.填写酒单并在每班结束后交给经理。
Complete spillage report and submit to manager at the Conclusion of each shift
【岗位要求】
1、具有大专以上文化程度2年以上同岗位相关工作经验;
2、形象气质良好,了解酒水相关知识;
3、熟悉高端酒吧运营管理和服务标准及工作流程;
4、有较高的处理突发事件的应变能力及对客沟通能力;
5、热爱服务工作,工作踏实、认真,有较强的事业心和责任感。