·
Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
·
Assists in the preparation and updates of individual Departmental Operations Manuals.
·
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
·
Ensures that all guest contact culinary Associates deliver the brand promise and provide exceptional guest service at all times.
·
Ensures that Associates also provide excellent service to internal customers in other departments as appropriate.
·
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
·
Maintains positive guest and colleague interactions with good working relationships.