JOB RESPONSIBILITIES 工作职责   Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. 区域销售计划的制定与执行：根据本区域内各目标客户群的需求分析及公司年度销售计划，分解并制定本区域销售人员具体的销售目标；组织下属执行销售政策及策略，指导下属的销售业务技能，检查、监督销售计划的完成情况，出现偏差及时纠正，保证实现本区域的市场占有率和销售目标；   Responsible for prospecting new accounts. 负责寻找潜在客户   Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. 负责所有关键地域市场的分配,，其中可能包括，但不仅限于欧洲市场。   Conduct site inspections. 指导实地考察。   Adhere to the Corporate SOP’s. 遵守公司相关的标准操作规程。   Follow up of tentative bookings in the assigned markets. 跟进指定市场的初步预订   Detailed knowledge of competitor set. 详尽的掌握竞争对手的情况   Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. 详细的了解所有酒店提供的服务和酒店其他相关信息和数据   Responsible for timely contracting from the client base responsible for. 负责及时地与客户群体签订合同。   SMART contracting to ensure optimum yielding during annual rate negotiations. 运用SMART原则，在年利率的协商中确保最佳收益率   Attend trade shows, sales blitz, workshops, etc. in the assigned markets. 参加制定市场的商业展示会、促销大战、研讨会等活动。   Assist  the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. 协助销售总监/市场销售总监对年度销售的计划和执行进行规定。   Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. 协助销售总监/市场销售总监，为年度预算的准备提供重要客户的统计和预测数据。   Execute sales actions within set cost budget structure. 确保销售活动的执行在既定成本预算结构范围内。   Document all sales actions in SFA (S&C). 记录所有在SFA（销售自动化）中的营销活动。   Update OPERA contact database at all times. 更新OPERA系统连接数据库。   Cross sell other Kempinski Hotels 与其它凯宾斯基酒店进行交叉销售。   Understand, and follow the Company Sales Vision. 理解和遵循公司销售目标   Participation in Duty Manager rota. 参与值班经理值班表的制作   Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. 理解和遵循公司销售目标。参与值班经理值班表的制作。理解并严格遵守规员工手册和酒店在消防、卫生、健康和安全等方面的政策和规章制度的。   Ensure that all potential and real hazards are reported and rectified immediately. 确保所有潜在和现存的障碍，及时报告和采取纠正措施。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.  根据酒店和业务需要，可随时增加相应的职责和任务。

Primary Responsibilities ● Be responsible for management fee calculation and revenue booking ● To generate A/R invoices from the system (management fees, IT fees, training fees, TA fees etc.) and send with necessary supporting documents to all of hotels in a timely manner (including TARS, Loyalty fee details) ● To process TARS credit and check capture pictures by PMS from hotel to make sure all of records have reasonable explanation ● Be responsible for outstanding AR collection by communicating with operation departments and calling with hotels ● Be responsible for cash application in Sun 6 system ● Overdue debts must be identified and provided for as the risk of non-payment increases ● Be responsible for reviewing the credit related terms in the hotel management contract, assessing the credit risks and providing constructive review opinion ● Be responsible for monthly AR ageing report preparation ● Be responsible for payment reminder preparation Knowledge and Experience ● Bachelor’s degree in accounting/finance /credit with around 3-4 years working experience in AR/credit management ● Prefer to have credit management experience in hotels or service industries; prefer to have experience in management fee calculation ● Prefer to have experience in Sun 6 system ● Proficient in using Excel; prefer to have experience in using Excel Macro ● Fluent in reading and writing in English ● Personality: open minded, logical thinking and willing to communicate with hotels to collect money

【岗位职责】 1、制定酒店公关及媒体宣传计划。 2、组织新闻界和商界人士参观饭店。 3、向市场销售总监定期提交拜访总结报告。 4、代表饭店参加所有官方活动。接待饭店所有的重要人物及宣传。 5、处理负面新闻，进行危机公关。 6、收集市场和竞争对手信息，每周向市场销售总监提交报告。 【岗位要求】 1、本科以上文化程度；5年以上同岗位工作经验。 2、优秀的语言表达能力，能够在公关活动中进行富于感染力的演讲。 3、较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。 4、了解电子商务，大众传播，平面创意和具有创新性的写作与编辑能力。 5、个性积极主动，工作认真负责。

1、制定酒店公关及媒体宣传计划。 2、代表酒店参加所有官方活动。 3、本科以上文化程度；奢华品牌同岗位工作经验。 4、良好的中英文表达能力。 5、较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。 6、了解电子商务，大众传播，平面创意和具有创新性的写作与编辑能力。

1.Brand.com ●Analyse website user behaviours, site performance, traffic, source of referrals, etc., and act accordingly. ●Ensure website content (pictures and text) is always up to date in all languages available, according to corporate standards and as per the CMS and content guidelines (on Kempinski.com and gha.com). ●Monitor and assist the Revenue Manager/Director in ensuring rate parity throughout all electronic distribution channels. ●Liaise with the regional and corporate offices for deploying website enhancements and functionality upgrades. ●Review and maintain rate and room type descriptions in correspondent systems (e.g. translations, images, etc.) in coordination with the Revenue Director/Manager. ●Support and liaise with various departments to ensure optimal content delivery (PR, F&B, Marketing, Sales). ●Create and implement promotional content for special offers and packages in coordination with the hotel’s Marketing and Revenue Managers. ●Enhance brand.com revenue share YoY. ●Drive brand.com sales, including Add-Ons, and uplift revenue YoY. ●Uplift brand.com KPIs, including but not limited to Bounce Rate, Conversion Rate, Traffic, Revenue, etc. 2.Website Analytics ●Analyse website user behaviours, site performance, traffic, source of referrals, etc., and act accordingly.●Own and lead the website production and prepare action plans to enhance performance.●Provide monthly reports on website KPI to the management team of the hotel and the regional and corporate offices as defined by the regional office.3.Search Engine Optimisation (SEO) ●Review the ranking of the hotel website on search engines and update the hotel website with relevant search terms and adequate keyword frequency to ensure that it gets the best possible natural page rank in the languages available. ●Establish, develop and maintain a keyword matrix for the hotel and consider it when designing website content. ●Update and optimise meta titles, descriptions and image tags in all languages. ●Follow corporate guidelines for SEO content management and best practices. 4.Digital Paid Media Strategy ●Develop and implement digital marketing campaigns (Paid Search, Display, Paid Social Media, Meta Search, etc.) for the hotel in key feeder markets. ●Implement and manage the hotel’s annual advertising plan for all digital channels. ●Ensure that brand and marketing messages on electronic channels are consistent with overall marketing activities (e.g. special promotions/offers, etc.). ●Liaise with the Marketing/PR team and the creatives of media campaigns. ●Ensure proper management of the hotel’s annual online advertising budget so it is aligned with the budget guidelines. ●Own digital campaign performance and ensure profitability. ●Establish a good relationship with the media and other stakeholders. ●Report digital campaign data to senior managers and identify improvement opportunities. ●Review and monitor the hotel’s primary competition set on a regular basis online and ensure/maintain competitiveness and ‘web appeal’. ●Monitor, report and act upon brand-name hijacking that dilutes direct web revenues. ●Stay up to date with recent media technicalities and identify business opportunities. 5.Online Travel Agents ●Review and maintain the hotel representation on OTAs including content, images and review score. ●Maintain a good relationship with the OTAs Account Managers and meet along with the Revenue Director at regular intervals to discuss performance and opportunities. ●Manage the relevant OTA’s media investment such as sponsor listings etc… 6.Social Media ●Update and manage the hotel’s technical representation in relevant social media channels as per corporate policies and guidelines. ●Copywriting and visuals should be provided by the Marketing & PR team. ●Assist the Marketing/PR department in planning the content strategy and calendar of posts for the hotel’s relevant social media accounts. ●Ensure the content well represents the hotel and is in line with corporate guidelines. ●Stay up to date with social media trends and functionalities and liaise with the Marketing team accordingly. ●Monitor the hotel’s social media representation and use the online reputation management tool, maintaining a consistent representation of the brand. ●Ensure KPIs are within benchmark and as set by the regional and corporate offices. 7.eMail Marketing/Newsletters ●Formulate a newsletter strategy together with the other hotel teams (Marketing, PR, F&B, Spa, etc.). ●Prepare and send with regular frequency (minimum once a month) email newsletters to all qualified guests/individuals who have subscribed to receive the hotel’s e-newsletter. ●Ensure emails are in line with the strategy and corporate guidelines (e.g. Corporate Identity, preferred vendors and systems). ●Actively develop the hotel’s newsletter database while ensuring GDPR compliance. ●Analyse email productivity and profile segmentation. 8.Photo Optimisation ●Ensure the pictures loaded on all brand and third-party websites and social media are in accordance with corporate identity guidelines. ●Identify signature shots representing both the hotel and the brand and liaise accordingly with the marketing team. 9.Training/Education ●Participate in mandatory corporate and regional web-related trainings and brief the respective heads of departments when necessary. ●Participate in the monthly Revenue & eCommerce corporate calls. ●Stay up to date with new market trends and digital technologies.

岗位职责： 1.能独立完成品牌整合营销方案的撰写，包括但不限于品牌梳理/品牌策略/创意构思/媒介资源整合/营销传播方案/活动方案等； 2.根据客户需求，带领指导团队成员撰写方案和提案，对于重要项目，能够独立完成提案； 3.负责管理设计、文案、新媒体团队，与团队配合，完成客户需求沟通、方案撰写、提案及项目落地执行相关的策划工作； 4.参与项目相关品牌策略制定及策划规划到落地全过程，负责对项目方案执行过程的核心节点做好策略把控。 任职要求： 1.本科及以上学历，市场营销、品牌/广告传播、广告、新闻等相关专业； 2.三年以上大型活动独立策划经验（媒体/会展/广告行业的从业经历优先），文字功底深厚，思路清晰并富有创意，擅长广告语、slogan、创意策划案、软文等； 3.熟悉会展行业营销途径和方法，有外联活动拓展的洽谈能力优先； 4.熟悉调研、战略、品牌营销的工作方法，对品牌战略有深刻认知； 5.性格开朗，态度积极，能承受较强的工作压力，对环境及岗位适应能力强。

Job Summary: - Responsible for managing and supervising all areas of the spa, including its programs, products, services, hours of operation, facilities and staff. - Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk, spa retail, pool and locker room areas. - As a department head, directs and works with the management team and hourly associates to successfully execute all spa operations. - Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. Candidate Profile: - College Degree - Fluent in written and spoken English - Min. 5 years relevant working experience - Min. 3 years at management level - Strong leadership and management skills - Service-oriented and passionate

Job Responsibility岗位职责 1. Responsible for the work of all departments of the company to communicate, coordinate, feedback to management center. 负责公司各部门的工作传达、协调、反馈给管理中心； 2. Monitor the progress and quality of all projects and implement project performance evaluation. 监管各项目的进度及质量，落实项目绩效评估； 3. Responsible for pre-market research and business plan completion. 负责市场前期调研，完成商业计划； 4.Assist COO to carry out the company's social public relations activities and establish a good corporate image. 协助COO开展公司的社会公共关系活动，树立良好的企业形象； 5.Assist in arranging COO's daily schedule, responsible for visiting reception, business accompanying and other work. 协助安排COO的日常行程，负责来访接待、商务随行等工作； 6. Prepare documents, handle customer inquiries, sort out and file related work materials. 制作单据，处理客户的询函及整理和归档相关工作资料； 7. Responsible for communication and coordination of other delivery work. 负责沟通和协调其他交付的工作。 Post requirements岗位要求 1. Bachelor degree or above, major in hotel management, business administration, Secretary or related. 大学本科以上学历，酒店管理、工商管理、文秘及相关专业； 2. At least 2 years working experience in the same position. 2年以上同等职位工作经验。 3. Good personal quality and professional ethics, strictly abide by relevant laws, regulations and rules. 良好个人品质和职业道德，严格遵守有关法律、法规和规章。 4. Good communication skills, strong language expression ability and flexible handling ability. 良好的沟通技巧，较强的语言表达能力和灵活的处事能力。 5. Good communication, organization and coordination skills, able to independently coordinate internal and external relations. 良好的沟通、组织、协调能力，能独立协调对内对外各种关系。

岗位职责： 1、业主的要求和雅高价值观作为沟通和领导的依据。全面负责酒店人才与文化部的管理工作。 2、负责制订完善并执行酒店的规章制度，工作程序和其它人才活动。 3、负责编制年度人员预算、人才工资、福利等成本预算。 4、结合市场变化，合理控制人工成本。 5、负责人才招聘、培训发展、员工关系。 6、与有关学校、劳动社保等部门保持良好的关系。 岗位要求： 1、苏州本地人、新苏州人、长驻苏州酒店工作者优先。 2、本科以上文化程度，国际品牌酒店5年以上管理工作经验。 3、具备较好的英语听说读写能力。 4、熟悉国家和地方的劳动法律法规、有较强的亲和力、沟通协调和管理能力、工作认真负责，作风正派，处事公平公正。

Hotel Name Four Points by Sheraton Chengdu, Pujiang Resort JOB SUMMARY   The Human Resources (In-charge) will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee.  As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property.  He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner.  He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives.  Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.   CANDIDATE PROFILE    Education and Experience 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.OR 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.

负责酒店客房收益管理工作，并确保通过有效的收益管理达到所有房间的收入最大化。同时监管预订部日常客房销售政策，并提供必要的收益管理培训，房量控制，销售计划策略和预测报告； 协助市场销售总监制定年度市场计划。 准备每周预测报表， 调整各市场分额的房间分配和价格策略， 通过价格和住房率分析将收入最大化。 确保酒店各市场分类最佳搭配，最大限度提高收益及利润率。

我们是一家坐落于重庆市南岸区的知名五星级酒店，目前正在招募一位收益管理总监/收益经理。 Our well-known 5 star hotel in Nan’an District in Chongqing has an exciting opportunity for a Director of Revenue Management / Revenue Manager to join our team.   我们希望你拥有热情和上进心，必须在酒店收益管理方面有资深的背景，并通过开发和实施成功的库存和定价策略，特别是通过数字渠道管理，将酒店收入、盈利能力和市场份额最大化，有数据分析和数字销售经验者优先。 We invite passionate and driven individuals that have a high quality background in hotel revenue management, and a proven track record of maximizing hotel revenue, profitability and market share through development and implementation of successful inventory and pricing strategies, especially through digital channel management. Experience with data analysis and digital sales is highly preferred.   申请人需具备在中国工作的相关资质 Applicants should have the relevant qualifications to work in China

根据酒店标准，对部门人才/经理进行面试，选择，培训，评估，指导，咨询及纪律管理。 与酒店团队成员进行有效地沟通。 了解本行业人力资源发展的情况，制定与酒店经营需要相符合的人力资源计划。 制定并及时更新招聘、培训、人力资源管理的政策、操作程序和标准，确保其实施。 根据市场行情和酒店实际，制订各职位的工资幅度。如有需要，提出工资调整的方案。 制定年度的人力费用、人才福利及培训预算，并提交审批 组织人才的年度评估，并做好评估的后续跟进工作。 负责所有的人才活动，注重调动人才的积极性。 协调人才关系，处理人才违纪事件和人才申诉，处理劳资纠纷。 根据酒店学习与发展需求，向总经理递交年度学习与发展计划，并监管其实施。 通过合理的机构设置和人员配置及实施有效的学习与发展计划，实现劳动效率的最大化。 领导人才与文化部团队做好部门的日常工作。 了解国家及地方现行的和新的劳动法律法规，确保其在人才与文化部工作中的及时贯彻和执行。 确保所有交给集团的表格/报告准确和及时。 积极为酒店人才、主管和部门经理在人力资源管理方面提供指导和专业性意见。 总经理交办的其他工作.   Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental talents/managers according to Accorhotel and company standards. Effectively communicates with team members. Identify the industry trends of human resources development and formulates hotel Human Resource planning to cope with the requirement of hotel operation.  Formulates and updates policies, procedures and standards on recruitment, training and human resources management, and make sure its implementation.  Make out salary range for each position according to the market and hotel situation, and submit salary adjustment proposal if need.  Plans annual budget for manpower, talent benefits and training, and submit for approval.  Conducts and annual evaluation for all talent, review appraisals and follow up any particulars for further actions.  Be responsible for all talent activities as to the positive moral of talent. Coordinate talent relation, handle discipline talent case and talent grievances, deal with labor dispute. Submit the annual Learning & Development program to General Manager as per hotel Learning and Development needs, and monitor its implementation.   Ensure maximum talent productivity through advising on matters of organization design and development and by implementing effective Hotel Learning & Development plans. Provide leadership to T&C team for implementing all routine work of Human Resource Department. Have a good knowledge of current and newly published PRC and local laws as they pertain to the T&C function in order to ensure compliance in a timely manner. To ensure that all Human Resources forms/reports to be forwarded to Corporate HR Department are submitted accurately and promptly. Provide guidance and expertise to talents, supervisors and department heads in the management of the total human resources of the organization in a positive, flexible, and competent manner. Other work assigned by hotel General Manager