岗位职责： 1、定期进行行业和竞品调研，出具相关市场调查报告；  2、负责酒店客房、餐厅、宴会、会议销售工作； 3、通过参加行业聚会、关键会议等方式拓展销售线索，并做好记录以及后期跟进；  4、根据销售目标制定销售计划和策略，并实时关注销售目标完成度，及时调整销售策略完成销售目标；  5、与客户保持密切沟通，进行客户关系维护、深入挖掘客户需求并做好客户档案管理； 6、销售合同签订、盖章、归档； 7、协助完成酒店对外营销宣传资料开发制作、营销宣传活动落地；  8、完成上级领导交办的其他任务。 任职要求 ： 1、1年以上同岗位工作经验，有商务型酒店、长短租公寓从业经验者优先；  2、良好的人际交往和沟通技能； 3、抗压能力强、有韧性、有要性。  4、熟悉日常办公软件及酒店销售、客户管理系统的使用。

1.The incumbent in the position is responsible for managing the corporate accounts or area of coverage assigned to him / her which includes making regular calls to assigned accounts, developing new accounts, negotiating contracts and maintaining good working relations with actual clients in order to meet and exceed the targets set and the overall hotel budget. 负责管理公司客户和地区委派的任务，包括日常的销售拜访，发展新客户，谈判合同和与客户保持良好的工作关系以取得并超过整个酒店的预算目标。 2.Plans and manages sales calls according to Account Management procedures adhering with Pullman standards on an annual, monthly, weekly and daily basis. 以铂尔曼的标准通过客户管理程序规划和管理年度，月度，每周和每日销售拜访。 2. Handles all enquiries and leads from potential clients who involve meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel. 处理所有潜在客户的咨询，包括会议，实地考察，娱乐项目，谈判和撰写合同，并参加推广活动和酒店组织的活动。 3. Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up. 参加由现有的或新的潜在客户的销售活动，通过电话拜访和参加酒店的商业活动并跟进。 4. Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets. 与现有的客户保持良好的关系，以达到酒店的销售目标。 5. Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Pullman Hotel standards and in order to meet guest satisfaction. 根据铂尔曼的标准，组织重要客户的到访，欢送和提供给予他们入住期间的任何帮助，以达到客户的满意。 6. Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction. 在各部门的协助下计划，协调与监督使务求客户的特殊要求得到帮助，以确保客户的满意。 7. Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities. 保持与客户有相互的沟通联系，确保客户资料随时更新，高级管理在公司，市场事件，市场趋势，客户的反馈和竞争者的活动并保持随时的更新。 8. Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio. 保持随时更新的记录和电话结果，潜在客户，生产率，竞争者资料和房价历史等。 9. Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken. 制作每天和每周销售报告，并初步确认预定及生意损失，并采取纠正措施。 10. Reporting sales activity and result in daily or weekly sales meeting. 参加每日或每周销售例会并汇报销售成果及提出建议。

1. The incumbent in the position is responsible for managing the corporate accounts or area of coverage assigned to him / her which includes making regular calls to assigned accounts, developing new accounts, negotiating contracts and maintaining good working relations with actual clients in order to meet and exceed the targets set and the overall hotel budget. 负责管理公司客户和地区委派的任务，包括日常的销售拜访，发展新客户，谈判合同和与客户保持良好的工作关系以取得并超过整个酒店的预算目标。 2. Plans and manages sales calls according to Account Management procedures adhering with Pullman standards on an annual, monthly, weekly and daily basis. 以铂尔曼的标准通过客户管理程序规划和管理年度，月度，每周和每日销售拜访。 2. Handles all enquiries and leads from potential clients who involve meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel. 处理所有潜在客户的咨询，包括会议，实地考察，娱乐项目，谈判和撰写合同，并参加推广活动和酒店组织的活动。 3. Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up. 参加由现有的或新的潜在客户的销售活动，通过电话拜访和参加酒店的商业活动并跟进。 4. Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets. 与现有的客户保持良好的关系，以达到酒店的销售目标。 5. Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Pullman Hotel standards and in order to meet guest satisfaction. 根据铂尔曼的标准，组织重要客户的到访，欢送和提供给予他们入住期间的任何帮助，以达到客户的满意。 6. Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction. 在各部门的协助下计划，协调与监督使务求客户的特殊要求得到帮助，以确保客户的满意。 7. Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities. 保持与客户有相互的沟通联系，确保客户资料随时更新，高级管理在公司，市场事件，市场趋势，客户的反馈和竞争者的活动并保持随时的更新。 8. Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio. 保持随时更新的记录和电话结果，潜在客户，生产率，竞争者资料和房价历史等。 9. Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken. 制作每天和每周销售报告，并初步确认预定及生意损失，并采取纠正措施。 10. Reporting sales activity and result in daily or weekly sales meeting. 参加每日或每周销售例会并汇报销售成果及提出建议。

1. The incumbent in the position is responsible for managing the corporate accounts or area of coverage assigned to him/her which includes making regular calls to assigned accounts, developing new accounts, negotiating contracts and maintaining good working relations with actual clients in order to meet and exceed the targets set and the overall hotel budget.  现任职位负责管理公司客户或分配给他的进行定期电话，其中包括进行定期指定的客户，负责开发新客户，合同谈判和与客户保持良好的工作关系，以满足并超越确定的目标和整体酒店的预算。 2. Assists the Department Head in supervising the sales employees by providing training, coaching and managing the performance of subordinates to ensure they meet their individual targets. 协助监督销售人员提供培训，指导和管理下属的表现，确保他们履行自己的目标。 3. Also, work closely with the DOS to determine appropriate sales strategies in all market segments towards maximizing the hotel’s revenues.  同时，与销售总监紧密合作以达到酒店的收入最大化的前提下决定合适的销售策略。 4. The incumbent in the position is also required to assist in all sales efforts of the hotel totaling 434 rooms and Food & Beverage Outlets. 负责协助销售酒店434间客房和餐饮设施。 5. Plan and manage sales calls to designated key accounts according to Account Management procedures in keeping with Pullman’s standards, on an annual, monthly, weekly and daily basis. 通过铂尔曼的标准，计划和管理销售拜访并决定重要客户，提供年、月、日报表。 6. Develops and maintains key accounts through personal sales calls, correspondence with existing / potential client base, and attendance at travel and related industry meeting / trade shows / sales blitz. 通过销售拜访发展和保持重要的客户，并与潜在客户群保持书信来往，出席所有旅游和相关行业的会议，展览，销售活动。 7. Maintain good relations with key accounts and solicit daily room night production of individuals, groups and conference business from the existing and new accounts in order to meet sales targets. 与现有的客户保持良好的关系并征求所有现有的个人，群组，会议每天晚上需要的房间数，以达到酒店的销售目标。 8. Handles all inquiries from potential clients that may involve meeting, site inspection, negotiation and contract writing.   处理所有潜在客户可能涉及会议，实地考察，洽谈和合同写作的所有查询。 9. Organize VIP’s arrivals, welcome and provide them with assistance during their stay upon needs according to the standards and in order to meet guest satisfaction. 组织重要客户的到达，欢送和提供他们在入住期间任何的协助。 10. Negotiate new contracts and renewals for all key accounts in order to meet sales targets. 谈判所有的新合同和所有重要客户的续约以取得销售目标。 11. Ensure clients are kept updated with latest development in hotel, and senior managements are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities. 确保酒店客户不断更新的最新发展，高级管理人员在公司的不断变化更新，市场活动，市场趋势，客户对酒店及竞争对手反馈活动。 12. Follow-up on all enquiries pertaining to rooms, meeting and banquet until business is secured. 后续查询有关所有客房，会议和宴会的查询，直到生意确定下来。 13. Regularly entertain clients, conduct site inspection, attends promotional functions organized by the hotel or represents Hotel at external functions. 经常招待客户，进行实地考察，参加由酒店举办促销活动或代表酒店的外部活动。 14. Prepare all hotel correspondence related to rooms, meeting and banquet business. 准备酒店所有房间，会议和宴会业务的所有有关信件。 15. Prepare a monthly sales activities report on areas designated to him/her and his/her immediate sales team. 向有关的部门准备每月销售活动报告。 16. Monitors and reviews sales performance through weekly sales calls report to ensure hotel’s objectives are met with regards to rooms and banquet revenues. 监督复查每周销售拜访报告确保房间和宴会达到了酒店的目标。 17. Keeps updated on sales efforts progress and bookings, conferring closely on matters of special handlings or unusual developments, recommending necessary sales actions to better compete in the market place. 保证销售总监了解销售工作的最新进展和预订，以及特殊处理或不寻常的发展问题密切合作讯息，对必要的销售行动提出建议，以便更好地在市场上竞争。 18. Performs any other duties assigned by management. 执行任何管理部门交办的其他工作。

岗位职责 1.负责餐饮部工作,制定并实施餐饮经营的所有计划。 2.负责实现部门的营业收入指标和利润指标。 3.协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 4.餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 5.全物资管理制度，对餐厅的设备、物资、用具等严格管理。 6.责管理各个分部门的培训及卫生检查。 岗位要求 1.专以上文化程度；5年以上同岗位工作经验。 2.通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶艺的技能及各个分部门管理技巧。 3.悉 餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4.有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5.有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

1. 全面落实酒店餐饮部的各项标准。 Ensures that all Food & Beverage minimum brand standards have been implemented 2. 对于客户满意度调查的结果作出反馈并确保落实相应的改善措施。 Provides feedback on the results of the Hysat and ensures that the relevant changes are implemented. 3. 参与计划菜单的编写； 尽量使用多余的原材料防止浪费；估计客人的数量；预测市场情况；了解流行的菜肴并且勤更新菜单。 Plans or participates in planning menus and utilisation of food surpluses and leftovers, taking into account probable number of guests, market conditions, popularity of various dishes and frequency of menu 4.多在厨房里协调员工和客人/员工和其他部门同事的关系， 同时协助部门总监培训下属员工。 Spends time in kitchen areas observing associate-guest/associate-internal customer interaction, working through Division Heads to coach associates as necessary 5.审查菜单和分析菜谱，决定所需原材料，劳动力，成本和菜肴的价格。 Reviews menus, analyses recipes, determines food, labour, overhead costs and assigns prices to menu items 6.监督厨房的工作，并且与其他的厨房协调，为客人提供新鲜的菜肴同时控制原材料的浪费现象。 Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. 7. 监督食品的准备和烹饪过程，配料的使用量和菜肴的卖相保证烹制完成的菜肴符合标准。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. 8.对菜肴进行创新，对菜谱进行改良。 Devises special dishes and develops innovative recipes. 9.保证各个厨房菜肴的营养价值和卫生。 Establishes and enforces nutrition and sanitation standards for restaurant.

【岗位职责】 1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、使客房达到最高出租率，获取最佳的客房收入。 4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5、保持良好的客际关系，能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 【岗位要求】 1、大专以上学历，有同岗位工作经验三年以上。 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

岗位职责 1、制定和实施房务部的运行计划、预算计划。 2、优化房务部的管理体系。下达房务部的运行管理目标、 3、全面控制部门的管理费用、固定费用和变动费用，节约开支。 4、定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。 5、对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6、 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 领导酒店内的所有销售活动，并与房务部、餐饮部及其它创收部门密切合作，通过销售部及其他员工的努力实现销售最大化。

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 遵循餐厅的经营理念及凯悦酒店集团的标准来管理指定厨房，使之成为独立的盈利中心，并在严格按预算范围经营的同时，最大程度地提高顾客满意度，确保餐厅的盈利。

1.通过有效的收益管理流程和基于现实数据的商务决策，在最大化总体酒店收益的同时达到利润的平衡； 2.在酒店定价、分销及针对任何类型业务（机组、团队、公司客户） 的取舍决策中扮演领导及决策者的角色； 3.带领每间酒店内的收益管理委员会，运用有效的收益管理手段，加大客房收益市场份额； 4.每周指定需求预测，结合房价及入住率两方面、最大化收益的定价战略； 5.确保酒店的市场构成达到最佳，最大化收益及利润； 6.确保给予所有细分的市场最合理的价格，特别是公司散客及团队； 7.积极配合销售及市场推广总监及销售经理的工作，确保酒店收益稳步增长并达到最大化； 8.根据本地市场的属性控制市场定价； 9.监督管理团队的订房情况，如最后期限、名单等确切的订房情况； 10.与销售经理探讨及制定报价，以便挖掘更多的市场潜在业务。 岗位要求 1.一年以上同等职位工作经验； 2.性格外向； 3.良好的沟通技巧； 4.有一定的行政经验。

工作概述： •执行市场营销活动，推动收入流(包括客房、餐饮、宴会和婚礼、会议和活动)、当地知名度(酒店品牌在城市的声誉和理解)和关系(酒店客人、媒体公司、当地社区和供应商)。 •按照洲际酒店集团的标准操作流程管理酒店的营销传播职责，包括营销策划、宣传品和广告制作、内容管理、公共关系、促销和活动以及社交媒体。 •与合作伙伴团队(包括餐饮，会议和活动，销售，收益管理/预订)合作进行市场推广。 岗位职责： •根据洲际酒店营销传播标准操作程序，管理酒店的主要营销传播流程，包括营销策划、宣传品和广告制作、内容管理、公共关系、促销和活动以及社交媒体。 •为所有酒店活动、公共和媒体关系提供并执行年度营销计划;忠诚度和渠道营销等营销活动。 •将营销传播活动与酒店的关键业务部门相结合，以确保在活动投入的时间和预算上获得明确的投资回报率 •与媒体发展联系，管理媒体关系，组织媒体活动，以促进良好的宣传和提高酒店的知名度。 •通过向媒体、行业出版物和当地社区提供新的酒店故事和促销或活动的新闻稿，建立持续的酒店知名度。 •管理酒店活动，包括预算、宾客名单、议程/节目、媒体参与、摄影/视频和礼品。 •根据品牌标准制定酒店和市场宣传资料。 •管理洲际酒店内容管理系统，更新文本和图片，优化内容质量，最好地代表品牌标准。 •将负责以下渠道:IHG AIO、Web、IHG APP、微信Mini、抖音、携程、美团、大众点评(房源)、ZKT(房源)。数字经理将主动维护与上述渠道所有BD联系人的业务关系。负责推动酒店数字产品的发展，与DOSM和Revenue合作开发新产品。 •完成启动产品的整个工作流程，与收入部门合作定价和代码，与外部业务合作伙伴合作资源，与内部合作伙伴合作预订流程，起草备忘录，上传产品等。数字性能分析和业务重点聚焦。·跨职能协作·内容策划和策划。 •与市场销售部和收益部一起负责产品。 •与收益部门就新产品的定价定位进行咨询，收益部门将协助制定费率和预订部分。 •不负责酒店OTA业绩和业务关系，但是负责酒店套餐收入绩效。 job overview • Execute marketing activities to drive revenue streams (including Rooms, Food & Beverage, Banquets & Weddings, Meetings & Events), local awareness (reputation and understanding of hotel brand in the city) and relationships (hotel guests, media companies, local community, and vendors) •  Manage the hotel’s marketing communications responsibilities according to IHG standard operating procedures including Marketing Planning, Collateral and Advertising Production, Content Management, Public Relations, Promotion and Events, and Social Media. • Collaborate with partner teams (including Food & Beverage, Meetings and Events, Sales, Revenue Management/Reservations) on marketing promotions. Duties and Responsibilities •  Manage the key Marketing Communication processes at hotel including Marketing Planning, Collateral and Advertising Production, Content Management, Public Relations, Promotion and Events and Social Media according to IHG Marketing Communications standard operating procedures                                                                                                                • Deliver and execute an annual Marketing Plan for all hotel events, public and media relations, loyalty and channel marketing and other marketing activities                                                  • Align marketing communication activities to hotel’s key business segments to ensure clear return-on-investment (ROI) for time and budget invested in the activity                                     •  Develop media contacts, manage media relations, and organize media activities to promote good publicity and drive hotel awareness. •  Build continued hotel awareness by delivering new hotel stories and press releases of promotion or event to media, trade publications and local community                                                                                                                               •  Manage hotel events including budgeting, guest list, agenda/programme, media participation, photography/video and gifts                                                                                                                          •  Develop hotel and marketing collaterals according to Brand standards for promotions      Manage IHG Hotel Content Manager system to update text and images that optimizes the content quality and best represents the Brand standards  • Will be responsible for the following channels :IHG AIO, Web, IHG APP, wechat Mini, Douyin, Ctrip, Meituan, Dianping (listings), ZKT(listings). The Digital Manager will proactively maintain business relationships with all BD contacts in the above channels. Responsible for driving the development of the hotel's digital products, working with DOSM and Revenue to develop new products. •  Will be in charge of channels as below: IHG AIO, Web, IHG APP, Wechat Mini, Douyin, Trip.com, Meituan, Dianping (Room product), ZKT (Room product). •  Will take the initiative on maintaining business relationships with all BD contacts from above channels. •  Will take the responsibility of driving hotel digital product, working with DOSM and Revenue for developing new products. •  Complete the full working process of initiating the products, work with revenue for pricing and code, work with outside business partner for resources, working with internal partner for booking processes, drafting memo, uploading products, etc. •  Build up digital landscape and conduct channel & platform level practices. •   Digital performance analysis and business priorities focusing. •  Cross functional collaborations •  Content planning and curation. •  Digital manager will drive initiative. •  This role will go through products with SM and Revenue. •  This role will consult with revenue for pricing positioning of new product and revenue will assist with rate code and reservation part. •  All counter Parties except Director of MarCom are taking responsible for hotel package revenue performance. •  This role will not be responsible for hotel OTA performance and business relationships and this part remains to revenue role.

·  Manage the key Marketing Communication processes at hotel including Marketing Planning, Collateral and Advertising Production, Content Management, Public Relations, Promotion and Events and Social Media according to IHG Marketing Communications standard operating procedures      ·  根据洲际酒店营销传播的标准操作程序，管理酒店的关键营销传播流程，包括营销策划、宣传品和广告制作、内容管理、公共关系、推广和活动以及社交媒体                                                                 ·  Deliver and execute an annual Marketing Plan for all hotel events, public and media relations, loyalty and channel marketing and other marketing activities    ·  制定并执行年度营销计划，包括酒店活动、公关和媒体关系、忠诚度、渠道营销和其他营销活动                                             ·  Align marketing communication activities to hotel’s key business segments to ensure clear return-on-investment (ROI) for time and budget invested in the activity    ·  将营销传播活动与酒店的关键业务部门相结合，以确保在活动中投入的时间和预算有明确的投资回报(ROI)                                 · Develop media contacts, manage media relations, and organize media activities to promote good publicity and drive hotel awareness. · 建立媒体联系，管理媒体关系，组织媒体活动，以促进良好的宣传和提高酒店的知名度。 · Build continued hotel awareness by delivering new hotel stories and press releases of promotion or event to media, trade publications and local community  · 通过向媒体、行业出版物和当地社区发布新的酒店新闻、促销或活动新闻稿来建立持续的酒店知名度                                                  · Manage hotel events including budgeting, guest list, agenda/programme, media participation, photography/video and gifts    · 管理酒店活动，包括预算，宾客名单，议程/计划，媒体参与，摄影/视频和礼物                                                                                · Manage IHG Hotel Content Manager system to update text and images that optimizes the content quality and best represents the Brand standards  · 管理洲际酒店内容管理系统，更新文本和图片，优化内容质量，最能代表品牌标准                                                                  · Manage hotel image database from official hotel photos, event photos, staff photos to use in hotel promotion · 管理酒店官方照片、活动照片、员工照片等酒店形象数据库，用于酒店推广                                                                                        · Manage hotel social media system and processes to support tactical campaigns, engage hotel guests and build hotel client database  · 管理酒店社交媒体系统和流程以支持策略活动，吸引酒店客人并建立酒店客户数据库                                                                          · Manage the reputation and awareness of the hotel and Brand in the local city and key feeder markets      ·  管理酒店和品牌在当地城市和主要支线市场的声誉和知名度          · Monitor awareness of competitor activities and use the information to develop Marketing strategies       · 监控竞争对手的活动，并利用这些信息制定市场策略 · Develop Omni-Channel plus digital marketing capabilities/ services for China market and the property. Such as, Ctrip (OTA), Fliggy (OTP), Little Red Book (SM APP), Douyin (SM APP), WeChat (SM), etc. 为中国市场和公司开发渠道/ 数字营销能力/服务。如携程 （OTA）， Fliggy （OTP）， 小红书 （SM APP）， 抖音 （SM APP）， 微信 （SM） 等。 · Develop and implement the O2O marketing strategy for the exposure to the Omni-channel business. Develop a deep holistic knowledge of customers to generate creative insights. · 制定和实施 O2O 营销战略，以接触全渠道业务，加强客户对公司的整体认知，为公司创造创新性的建议方案。 ·Analyse markets, brands, products, communication, and market drivers from different industries to form the partnerships and innovate towards white space. · 分析不同行业的市场、品牌、产品和市场驱动因素，建立战略合作关系。 · Work with the agencies to implement the SEO/ SEM program, digital campaigns and cross-marketing activities for the hotels in GC region. Maximise the revenue for China market. · 与不同机构合作，为 酒店实施 SEO/SEM 计划、数字营销活动和跨界营销活动。最大化酒店收入。 ·         Coordinate with the teams to achieve the digital marketing goals for the hotels and group and execute the appropriate strategies, including the growth of traffic, revenues and conversions on different online platforms and channels. · 与不同团队协调，实现酒店的数字营销目标，并执行适当的战略，包括不同在线平台和渠道的流量、收入 和转化率的增长。 · Contribute to identifying new customer targets, their needs/ behaviours and relevant channels of acquisition to increase the market share with a focus on the domestic streams in GC region. · 协助确定新的目标客户、其需求/行为和相关网购渠道，以增加酒店于市场之曝光。 · Participate to adjust investment, participation and pull-through of Omni-Channel plus digital marketing strategies and plans where appropriate. · 参与和渠道/  数字营销策略计划和投资调整。 · Uses an effective interpersonal style to inspire the digital marketing teams in hotel properties to achieve the team missions and goals. · 使用有效的人际风格，激励酒店内的数字营销团队实现团队使命和目标。 · Assist the team in the conception of the marketing plans and budgeting. Support the team with the tasks and priorities on a regular basis. · 协助团队构思营销计划和预算。定期为团队提供任务和协助。 ·  Assist in delivering the digital reporting on performance and audits to optimize conversion through digital channels and highlight value contribution. · 协助提供绩效和报告，通过不同在线平台和渠道优化酒店收入。 · Support for members acquisition by partnering with different platforms. Such as, OTAs/ OTP, Business Associations, etc. · 通过与不同平台合作，获取新会员。例如，OTA/  OTP、商会等。 岗位任职要求 • Demonstrated ability to interact with and present to customers, employees and third parties that reflects highly on the hotel, owning company, the Brand and IHG. •展示与客户、员工和第三方互动和展示酒店、公司、品牌和洲际酒店的能力。 • Proven ability to lead, manage and motivate a team • 具有领导、管理和激励团队的能力 • Able to manage projects with different financial budgets and performance objectives •能够管理不同财务预算和绩效目标的项目 • Strong time-management skills and able to multi-task 较强的时间管理能力，能够同时处理多项任务 • Strong writing skills in Chinese and English •较强的中英文写作能力 • Proficient in the use of all Microsoft Office software •熟练使用各种Microsoft Office办公软件 • Proven ability to work with external vendors to deliver objectives •具有与外部供应商合作达成目标的能力

行政 Administration §  协助准备并更新部门运营手册。 To assist in the preparation and update of Departmental Operations Manuals. §  定期参与部门交流会议，确保部门简报和会议按需要有效进行。 To attend regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary. 财务 Financial §  分析当前酒店收入发展趋势，以确定提高酒店收入的重要市场。 To analyse the current revenue generation trends of the hotel in order to identify critical areas for Revenue Enhancement. §  为酒店开发和执行通过商业情报和收入管理措施来增加酒店利润的整体解决方案，关注并分析酒店房间利润产出部门，并增强成本控制。 To develop and implement integrated solutions which enable the hotel to leverage increased profitability via Business Intelligence and Revenue Management practices, focusing on revenue engineering at rooms profit centres of the hotel and improving efficiency in cost control. §  协助月度和周度收入再预测。 To assist in monthly and weekly reforecast. §  根据重要绩效指标协助管理成本。 To assist in managing costs based on key performance indicators. 市场营销 Marketing §  通过分析商业趋势，协助市场销售总监、销售总监和所有产生收入的部门将收入最大化，关注酒店机遇，确保不断进行商业情报数据的挖掘、管理收入、定价和分销策略，将数据适当保存，送达相关部门。 To assist the Director of Sales and Marketing, Director of Sales and the revenue departments in maximising revenue and yield through business trend analysis, highlighting areas of opportunity and ensuring delivery and maintenance of optimum data mining, revenue management, pricing and distribution strategies on an ongoing basis. §  协助管理剩余空房、预测散客和团体所需房间，确保酒店使用最佳策略和管理方式，减少不协调的安排，将酒店收入最大化。 To assist with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimise displacement and maximise total hotel revenues. §  监测和提供反馈，例如关于酒店是否在商业情报、收入管理、库存管理和灵活定价方面有效使用了凯悦系统、工具和程序，以使凯悦酒店在市场上最具有竞争力。 To monitor and provide feedback on the hotel’ s effective use of Hyatt systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximise Hyatt’s competitive advantage in the marketplace. 市场和商业情报 Marketing and Business Intelligence §  在分析Congos数据和PMS报告的基础上为销售团队成员提供商业情报。 To provide the hotel Sales Team with business intelligence based on Congos data mining solutions and secondary resources (PMS reports). §  确保Congos数据的准确和有效性。 To ensure the accuracy and validity of the data presented in the Congos cubes. §  协助市场销售总监、销售总监和管理层成员建立以结构化手段设计营销策略的方式，利用酒店内外部工具提供标准的研究报告，确保所采用的策略是可测量的（例如跟踪促销效果）。 To assist the Director of Sales and Marketing, Sales and the management team to have a structured approach to strategic marketing making use of all internal and external tools available to the hotel and providing standard analytical reporting to ensure the adopted strategies are measurable (i.e. promotion tracking). §  实现生意合理预测(+/-5%)。 Achieve reasonable business forecast goal (+/-5%). §  协助市场销售总监、销售部总监为销售团队提供策略性指导，协助销售经理建立个人企划书、为公司型客户分类（重要客户管理），同时协助建立月度报告书。 To assist the Director of Sales and Marketing, Director of Sales in the strategic direction of the Sales Team by assisting the Sales Managers with their Personal Business Plans, corporate account classification (key account management) as well as ensuring monthly reporting needs are met. §  积极参与年度商业计划的建立和提交。 To actively participate in the formulation and submission of the Annual Business Plan. §  以利润最大化为目标，经常开发和更新酒店“理想”客户分类，并且根据研究为相关部门作出建议。 To constantly develop and update the hotel’ s ‘ideal’ customer segmentation that leads to the highest overall profitability and to make recommendations based on the findings. §  紧密与市场传讯部经理合作，确保选择的市场传讯策略与酒店目标客户类型、喜好和行为一致。 To work in close collaboration with the Marketing Communication Manager to ensure the chosen marketing communications are consistent with the hotel’ s targeted customer’ s profile, preferences, and behaviours. §  为市场传讯部门提供关于目标市场的量化信息，包括市场大小、产出、预定、过往促销结果等，协助其进行计划和计算投入产出比。 To offer quantitative information to Marketing Communications regarding the targeted market’ s size, yield, booking, past promotion results, etc, for planning and ROI calculation. §  收入管理、定价和分销。 Revenue Management, Pricing and Distribution. §  通过商业情报和收入管理软件的使用，优化收入预测。 To optimise forecasting through the use of Business Intelligence and Revenue Management applications. §  确保对散客和团体客人的剩余房间数据控制，以及酒店整体的剩余房间控制。 To ensure optimal inventory controls are in place for FIT, Group and for the hotel as a whole. §  为周度营业产出会议提供策略性、重要的数据，当区域收益管理经理缺席时，主持并且管理营业产出会议。 To provide strategic, critical input for the weekly yield meeting. In the absence of a Regional Revenue Manger, to chair and take ownership of the yield meeting. §  根据竞争者策略和市场浮动的改变监管并且经常调整定价策略。 To monitor and constantly adapt pricing strategies in the context of competitor strategies and market fluctuations. §  根据客户需求和产品提供前后一致性制定优惠策略、调整产品包价。 To define discounting strategies and adapt product packaging according to customer needs and consistency of product delivery. §  通过Reserve对于剩余房间数目的信息、房价管理、定价和分销等系统提供策略性咨询建议，优化有效的收入产出过程。 To provide strategic consultation on effective revenue generating processes through Reserve inventory usage, rate control management, pricing and distribution. §  确保所有销售渠道都和凯悦销售策略一致，并且紧密监督不同渠道之间的流动（渠道管理）。 To ensure distribution through all channels is in line with Hyatt Distribution strategy and closely monitor business shifts between channels (Channel Management). §  确保每日定价策略（DPS）增加酒店总利润，在适当的情况下了解并且协助重新确定价格策略。 To ensure Daily Pricing Strategies (DPS) are increasing the hotel’ s overall sales and profitability and to review and assist in the re-design of the pricing strategies if necessary (in hotels that have converted to DPS). 运营 Operational §  熟悉Congos数据的本地特色和解决技术、基本数据流、数据库结构和月度数据引用程序。 To be familiar with the technical set up of the local Congos solution, general dataflow, database structure and monthly extract procedure. §  在Congos解决方案遇到问题的时候能运用附加程序解决问题，熟悉本地Congos解决方式。 To be familiar with the escalation procedure in case of support issues with the local Congos solution. §  熟悉所有数据研究工具的技术构成和使用方法，包括收入管理系统，贯穿整个市场策略程序。 To be familiar with the technical set up and usages for all tools including revenue management system (where available) throughout the strategic marketing process. 人事 Personnel §  提倡人本品牌,贯彻和加强 凯悦的价值和文化特性。 To support the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  根据员工意见调查的结果支持酒店变革的执行。 To support the implementation of changes as a result of the Associate Opinion Survey. 总则 General §   出席所要求的培训课程及会议。 To attend training sessions and meetings as and when required. §   按时上班，穿着正确的制服随时符合酒店卫生和仪容仪表的标准。 Reports for duty punctually, wearing the correct uniform and adhering to the grooming and hygiene standards of the Hotel at all times. §   确保高标准的个人展现。 Ensures high standards of personal presentation. §   与酒店竞争者、商务合作伙伴和其他组织的相关代表之间保持专业的紧密的联系。 To maintain strong, professional relationships with relevant representatives from competitor hotels and other organisations. §   对由行业、公司和酒店的收益管理职能变化做出反应。 To respond to changes in the Revenue Management function as dictated by the industry, company and hotel. §   阅读酒店员工手册，理解并严格执行员工手册中的规章制度、以及酒店其他如消防安全、食品清洁、安全健康等政策。 To read the hotel' s Associate Handbook and have an understanding of and adhere to the hotel' s rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §   执行其他分派的合理职责。 To carry out any other reasonable duties and responsibilities as assigned.

1.负责新老客户的开发和维护工作，收集客户意见和需求并及时反馈； 2.利用公关销售技巧，按照所制定的价格、优惠、折扣政策，积极做好宴会销售接待工作、协议的签定、后续跟进工作； 3.根据客户需求，提出菜品的合理建议和意见，做好菜品安排工作； 4.根据公司季节性、节假日活动对新老客户进行推广宣传； 5.对客积极主动，及时解决、跟踪有处理客户问题，并上报领导； 6.参与部门及酒店的各项培训，学习和掌握培训知识； 7.完成上级交代的各项工作。 任职要求 1.年龄22—35岁，中专及以上学历，女性身高1.60m以上，形象气质佳，身体健康，精力充沛，能适应较强的工作压力； 2.具备同岗位或餐饮服务工作经验优先录取； 3.具备良好的人际交往能力和沟通技巧能力，亲和力强。

岗位职责 1.负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2.进行有关的市场计划分析制定部门工作计划,完成工作报告。 3.使客房达到最高出租率，获取最佳的客房收 人 4.督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5.保持良好的客际关系，能独立有效地处理宾客投诉。 6.协助酒店与更高一级领导处理突发事件 岗位要求 1.大专以上学历，有同岗位工作经验2年以上。 2.熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3.督导前厅各分部员工服务质量标准、作流程标准并对前厅部各项工作实施全面监管。 4.有效贯彻、落实并完成部门制订的每月工作计戈山。 5.有较强的协调管理能力，具有一定的销售能力。 6.全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题， 7.要有一定的英文基础，有欢朋酒店工作经验的优先考虑。

岗位职责： 1、协助酒店新产品及服务的开发和推广。 2、协助酒店市场战略的制订。 3、管理财务报告，财务分析、预算，制定部门的定价策略。 4、确保按照收入和开支预算实现经营目标。 5、与客户谈判，确保满足客人的需要，同时又能够实现酒店的利润。 6、与客户保持有效的适当地交流，同时表现出专业的形象及工作方式。 7、对酒店产品及服务要有高度了解，以便更好地向客人推销酒店的服务及设施。 8、根据酒店的目标和方向，制订合适的行政及沟通规定及程序。 9、拜访有潜力的客户，发展并保持与客户合作的关系。 岗位要求： 1、大学专科或者同等学历以上，酒店管理、市场营销相关专业； 2、能够熟练运用酒店Opera系统，以及各类Office电脑办公软件； 3、抗压能力强，性格积极外向，具备基本英文书写和口语能力； 4、熟悉酒店的各项设施和会场、对公司、会展、旅游业和餐饮有了解和认识； 5、至少1年以上的同等岗位工作经历，或国际连锁酒店5年以上宴会销售经验。

1. 与销售总监合作共同制定酒店的客房价格架构，并在酒店管理系统以及不同定房平台做设置。 2. 关注竞争对手房间价格，了解本地动态市场及需求，并推荐适当的销售战略以及价格体系。 3. 了解酒店收益组成，做位酒店设定价格架构以及协议谈判的依据。 4. 监测和确定宴会市场需求，根据历史数据及酒店当时市场情况做出分析报告。 5. 负责跟踪和分析预定流程，团队流量，特别关注和加强团队预留房管理，更好的做好团队的适度减量，最大程度提高收益。 6. 根据酒店收益情况做出分析，每周召开收益会议。 7. 配合管理集团以及合作伙伴推出的各种促销活动。

Spa Manager 水疗中心经理 1.Lead and motivate AWAY Spa talent to a level of service which exceeds all guest expectations by facilitating team work and ensuring all duties are performed in a consistent manner and in the time allocated. 领导和激励水疗中心英才的服务，促进团队工作。确保建立持续一致的服务礼仪与工作表现，合理分配时间，以此超过所有客户的期望。 2.Ability to manage cultural diversity. 具备管理文化差异的能力 3.To market the service of the AWAY Spa facilities in the local and regional market, ensuring revenue target is achieved. 在当地区域市场上推销AWAY Spa的设施设备，确保实现销售目标。 4.To ensure that all facilities are operation efficiently to achieve the highest possible revenues and profit. 确保所有设施有效运行，以达到尽可能高的收入和利润。 5.Act in accordance with all policies, personnel policies, AWAY Spa policies and procedures including all health and sanitary regulations Provide optimum service through talent training, coaching, feedback and ensuring adequate talent levels. 自觉按照所有政策、人事政策、AWAY Spa的政策和程序，包括所有的公共卫生法规与要求，提供最佳的服务。通过英才培训，指导，反馈，并确保胜任的英才水准与足够的英才资源。 6.In charge of the preparation of yearly operating budget, monthly P&L analysis, relevant business plan and promotion plan as well. 负责编写水疗及康乐的年度经营预算、月度损益分析、经营计划制定及相关促销活动计划推广等。

Chef De Cuisine, SOL37 SOL37厨房厨师长   全权负责酒店各餐厅区域的丰富食品准备。   按照酒店规章制度表现得谦恭，安全和高效率的工作态度，以确保保持一个高质量的水平。   参与酒店运营物资及运营物品库存盘点。   热爱“W”品牌及其生活方式，总是对市场潮流十分敏感，总是在关注新趋势。

Quality Manager 质量管理经理 A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Talent will be required to perform any other job-related duties assigned by their supervisor. 对这一岗位描述的审查除了该职位在履行基本工作职责时附带的边缘职能。所有的职责和要求都是基本的工作职能。这份工作描述并没有明示或暗示这些是该职位的英才必须履行的唯一职责。英才将被要求履行任何其他工作相关的职责分配给他们的主管。

1、 确保客房部的日常运营工作得到准时有效的处理 ； 2、按要求按标准提供客房服务，并能为客人创造卓越服务体验 ； 3、 确保酒店所有的布草、员工制服和客洗按标准清洗 ； 4、确保 工作间所有客房操作设备和用品有序管理； 5、 管理酒店遗留物管理 ； 6、 控制客房部成本，同时，关注酒店生意； 7、 指导和协调园林工作； 8、员工管理与 发展； 9、主导酒店每周安全卫生检查。

1.及时发布酒店活动新闻稿至各类报纸杂志 To ensure press releases are sent to all local & regional newspapers and magazines on all happenings/ events in the hotel.  2.协助国内外媒体的摄影，摄像和采访 To coordinate with all activities concerning publicity in film shooting, photo shooting, interviews by local & overseas media etc.  3.及时地更新图库和宣传资料袋以维持固定资本清单。 To maintain stock inventory of an updated photo library and press kit.  4.负责酒店准备，策划和执行酒店公关活动的计划。 To be responsible for the preparation, planning and executive of the hotel’s public relations activities plan. 5.不断更新公司领导层资料。 Maintain update profiles of the hotel’s key personnel.  6.根据酒店标准设计印刷品并确保印刷品的质量。 To coordinate with the printing, design as well as adherence to the corporate guidelines for all printed materials of the hotel. 7.与当地媒体保持正常交流和宴请。 Regular communication & entertainment with the local press. 8.监督设计项目。 Supervision of design projects.