协助推广艾迪逊品牌文化及理念，并且确保所有的培训和发展计划与集团的愿景及使命紧密关联。该职位须与行政委员会及酒店指导团队探讨并确定员工及公司的发展需求。该职位有责任确保开展有效培训帮助达到所要求的经营业绩。培训课程必须关注多个方面，包括产品知识，公司理念，客户服务以及领导力技能。培训的展开需要评估，设计及制定培训计划，并且开展宾客及集团的培训课程。评估培训效果，确保艾迪逊及酒店业主的培训投资得到相应的回报CORE WORK ACTIVITIES核心工作内容： Managing and Administering Employee Training管理员工培训课程 Managing Training Budgets 管理培训预算 Developing Training Program Plans and Budgets 设计培训课程 Evaluating Training Programs Effectiveness 评估培训项目效果 Managing Employee Development Programs 管理员工发展计划 Others 其他

与顾客建立并保持融洽的客户关系，有效处理客人的投诉，满足客人的需求和对理疗服务的咨询，及时对客人的意见作出反馈和记录 Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback 亲自与各位顾客确认并确保客人享受到了凯悦标准规定的“最佳体验” Personally verify that all guests are receiving the best possible service in line with the “Spa Experience Programme” and the hotel standards 确保及时更新当前的促销，政策改动和备忘录 Awareness of all current promotions, policy changes and memorandums 准备每日，每周，每月的报表，包括数据的统计分析，设备的使用，市场的评估 Prepares all daily, weekly and monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation 根据区域水疗总监和酒店管理层的要求按时出席各种会议 Attends meetings and briefings as required by Hotel Management and Area Spa Director 定期回顾Spa的各项政策和进程，采取有效的措施，制定并提出改进建议 Regular review all policies and procedures relating to the spa taking action to formulate and propose improvements 确保员工完全理解凯悦国际关于水疗的各项政策和规定，并按照规章制度执行 To ensure that the associate have a complete understanding of and adhere to all polices and procedures 协助准备年度水疗中心商业计划与月度水疗市场推广计划 Assist with the preparation of annual Spa Business Plan and prepare Spa Marketing Workbook on a monthly basis 每天更新和回顾水疗中心日营业报表 Updates and reviews Daily Revenue Report, each day

监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。 监管洗衣房的营运。 定期对客房和公共区域进行视察，以确保家具、设施和设备等得到良好的清洁和修缮。 就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。 向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。 建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。 在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。 和人力资源部一起进行人力规划和管理需求。 和财务总监一起制作和管理部门预算。 通过细致入微的管理改善饭店的运作，特别是提高服务标准，以使饭店增加收入、减少损失。 在当班时，行政管家要公正地评判任何员工的违纪行为。 要确保所有员工的日常行为，个人的仪容仪表和服务技能要符合酒店的标准。

岗位职责 §  Plans and implements hotel’s Marketing Communications policies and procedures. 制定和执行酒店市场传讯政策程序。 §  Directs press relations including preparation of news releases and feature articles, making arrangements for interviews and photo and video shootings between company and press, radio, and television representatives. 主导媒体关系，包括：新闻发布和主要文章的准备、各媒体对酒店采访摄影录像的安排等。 §  Provides assistance to hotel personnel in writing speeches, preparing letters and drafting articles that are to be made public. 协助酒店员工在对外讲话、信函和文章方面的准备。 §  Advises on the preparation and presentation of product shows, displays and exhibits. 为酒店产品展览的准备和演示提供建议。 §  Coordinates with marketing and advertising personnel the advertising and sales promotion material with public relations objectives. 与营销和广告相关的员工协调准备一切与公共关系相关的广告和销售推广资料。 §  Advises management on community relations’ projects and activities. 为社会团体项目和活动管理提供相关建议。 岗位要求 §  Ensures high standards of personal presentation & grooming. 确保个人精神面貌的高度标准性。 §  Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International. 任何时候都展现有责任的管理和行为，为酒店管理层和凯悦国际建立正面的形象。

岗位职责： 1. 熟悉酒店酒吧、酒廊和餐厅的服务流程,按流程向客人提供优质服务； 2. 熟悉酒水相关知识，向客人介绍并制作酒水及饮品等。 岗位要求： 1. 熟练掌握调酒相关技能，能够独立创新制作各种酒水，熟悉调酒工艺工序及工作流程； 2. 至少一年或以上相关工作经验，具有国际品牌五星级酒店或福布斯/米其林/黑珍珠星级餐厅服务经验优先考虑； 3. 良好的英文能力，广东话流利优先考虑； 4. 可接受24小时轮班或落场班工作。

岗位职责： 1. 协助餐厅经理和及主管完成餐厅的财务、服务和其他相关目标； 2. 对餐饮部服务员进行工作上的指导，为他们提供协助，并与他们紧密合作；在餐厅繁忙时段及需要的时候，能够履行服务员的职责，为客人提供服务； 3. 与厨房和饮品准备团队保持联系，保证服务流程的顺畅； 4. 了解并记录客人对餐厅的反馈意见及评论，并与餐厅经理进行讨论分析。 岗位要求： 1. 至少备具备一年以上国际品牌五星级酒店餐饮团队管理工作经验； 2. 国语标准，英语流利，会粤语者可优先； 3. 具有良好的宾客服务意识； 4. 可接受24小时轮班工作及落场班工作。

岗位职责： 1. 负责SPA中心的电话预订、接待、回访细节工作。提供五星级酒店服务水平给每一位尊享贵宾； 2. 协助经理完成制作每月销售任务图表，以及执行完成每月理疗疗程销售目标和产品零售目标； 3. 注重与上级和理疗师之间在沟通和合作，合理安排接待贵宾。负责日常用品的管理，保证硬件环境安全清洁和充足。 岗位要求： 1. 大专以上文化程度，流利的粤语、普通话及良好的英语口语； 2. 性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感； 3. 具有品牌酒店宾客服务经验优先考虑； 4. 形象气质佳； 5. 可接受轮班。

岗位职责： 1. 密切关注泳池环境，对异常情况迅速作出处理； 2. 保证泳池环境安全，对游泳者做好安全管理。 岗位要求： 1. 两年以上相关工作经验； 2. 必须具有救生员证书； 3. 良好的沟通技巧，会英文或粤语优先考虑。

确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships. 对于客户调查结果做出回应并落实相应的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 向客人呈送菜单，回答客人问询并为客人提供关于酒水、食物及服务的建议。 Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests. 根据所定的程序接受点菜并为客人服务酒水和食品。 Takes orders and serves food and beverage to guest according to the established sequence and procedures. 根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。 Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements. 熟悉并对餐厅菜单和酒单有相当的了解。 Familiars and have good knowledge of the Outlet’s Menu and Wine List. 促销酒水以提高营业收入。 Up-sells beverage to increase the revenue.

【岗位职责】 1、负责规划酒店的市场发展策略，把握酒店在行业中的发展方向，完成酒店在行业中的市场定位，及时提供市场反馈并对酒店的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划。 【岗位要求】 1、学历要求：市场营销或相关专业大专以上学历，广告、市场营销、新闻、大众传播等相关专业优先 2、工作经验及年限：2年以上市场部经理工作经验 3、专业技能：对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系 4、熟练使用办公软件。普通话、英语标准流利 5、职业素养及胜任能力要求：高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力 6、有筹开经验优先

岗位职责： 1. 以专业及热情的态度为宾客提供咨询、预订、票务、款接等服务，并协助处理结帐； 2. 确保根据标准与程序向客人解释及适当的推销服务和设施； 3. 在酒店礼宾台或大堂及商场区域内进行所有活动； 4. 及时、专业地处理所有客人的安排，同时确保这些安排与最新信息的使用相协调。 岗位职位： 1. 英语及国语流利；具有良好的沟通技巧； 2. 形象气质佳； 3. 熟悉ACSC、Opera、OWS、Table、Touch等系统者优先考虑； 4. 有国际品牌五星级酒店/福布斯星级酒店相关工作经验者优先考虑； 5. 可接受轮班及通宵班工作。

岗位职责：  1. 接受餐厅培训及安排，严格遵守服务流程及卫生要求； 2. 以热情，贴心和专业的态度为每位客人提供食品或饮品相关服务。 岗位要求： 1. 形象气质优秀； 2. 具备国际品牌五星级酒店餐饮服务工作经验者优先； 3. 国语标准，英语及广东话可沟通者优先； 4. 良好的宾客服务意识，可接受24小时轮班或落场班工作。

People Service Manager will be directly report to P&CD. 人才服务经理直接向人才与文化总监汇报工作。。 Duties and Supporting Responsibilities 1.Familiarizes and enforces the MO P&C framework including systems of: -Interviewing and Recruitment -Move in programme. -Performance Appraisal -Associate Administration -Managing performance and development 2.Familiarizes and enforces local P&C policies and procedures. 3.Liaises with individuals outside the hotel including, but not limited to, associate benefits representatives, attorneys, applicants, government officials, colleges and universities, competitors and other members of the local community. 4.Manages People & Culture Department, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices. 5.Assists the People & Culture Director, where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme 6.Ensures clear lines of communication exist to disseminate information affecting employer - associate relations, associate activities and hotel policies and programmes 7.Maintains and updates files on employee records, legal documents and other Personnel matters, efficiently and confidentiality. 8.Maintains effective communications at all levels of management and staff. 9.Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two-way communication that ensures morale and productivity reach the highest possible levels 10.Develops and implements recruiting and screening systems and procedures to attract qualified candidates for position vacancies. 11.Monitors the administration of the Performance Appraisal Programme and acts in an advisory capacity to hotel department heads on the process. 12.Regularly analyses hotel manpower requirements and recommends selection and development activities to meet those requirements. 13.Contributes to the development and implementation of improved methods of work and better utilization of staff in all areas. 14.Counsels’ hotel personnel as needed in areas such as career planning, training and development, associate\personal relations and legal issues related to personnel 15.Participates in developing and implementing programmes to ensure associate security and safety. 16.Ensures all staff facilities are maintained in good order and meet the hotel’s cleanliness standards. 17.Deals with all problems relating to individuals in an understanding, caring and confidential manner. 18.Ensures all staff are aware of company benefits and make these available 19.Reviews hotel benefits and compensation levels in comparison with service sector competitors and makes recommendations to ensure the hotel remains competitive within the local employment market as appropriate 20.Monitors present and future trends, practices and systems in the personnel field and makes recommendations as appropriate 21.Maintains hotel Disciplinary Procedures, conducts disciplinary meetings and completes the necessary documentation as necessary 22.Ensures that all staff abide by the hotel dress codes and hotel rules 23.Contributes towards regional activities as directed 24.Manage the Department’s expenses 25.Assisting P&CD to run the departmental operations well. Job Requested 1.Minimum 5 years’ relevant experience in a luxury hotel at the same level, compensation & benefits, and recruitment area 2.Proficient in the use of Microsoft Office. 3.Effective communication and presentation skills in both Chinese & English. 4.A responsible and positive attitude can work under pressure and with teamwork spirit. 6.Able to manage, train and motivate the team. 7.Liaises with individuals outside the hotel including, but not limited to, associate benefits representatives, attorneys, applicants, government officials, colleges and universities, competitors and other members of the local community.

Your success:  ·  Connect with guests, prior, during and after their stay   ·  Ensure guests are properly greeted upon their arrival   ·  Monitor daily bookings and ensure assigned rooms are prepared prior to check-in   ·  Coordinate amenities, welcome cards, gifts, room drops and/or any other in room arrangements   ·  Oversee check-in and check-out procedures, including room allocation, reservations and financial transactions   ·  Promptly address guests and assist with any arrangements needed   ·  Actively listen to and resolve concerns and complaints   ·  Ensure special guests, like Heavy Hitter, elderly, children and VIPs, receive personalized services   ·  Coordinate and manage communication between guests and staff and follow up to ensure we resolve guest concerns   ·  Inform guests of our hotel services, including dining options and recreation facilities   ·  Be innovative and come up with creative tailormade amenities, welcome cards, gifts or any kind of wow factors that would impress our guests   ·  Be a host, engage, socialize and entertain guests around the hotel   ·  Appraise team’s performance and produce regular reports   ·  Liaise with Housekeeping, Director of Spa and Outlet Managers to provide an overall comfortable guest experience throughout the hotel   ·  Examine daily duties, assign tasks and check on progress   ·  Analyze customer feedback from online reviews and suggest ways to improve ratings   ·  Recommend local tourist spots, including places to dine, shop and sight-seeing, happenings in the city   ·  Establish friendly relationships with regular hotel guests and build a community among our long stay and repeat guests     WHAT YOU’LL GET: At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/ dental and leave entitlement, we’ll shower you with perks, including:  Fun: Meet with hoteliers who bring playfulness at work each day! Location: Access to three Metro lines nearby, get here quickly thanks to our highly accessible location. Development: Trainings to enhance your skills to upgrade yourself & equip you for challenges ahead in the evolving environment! Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you! WHAT YOU’LL NEED: Experience: 3 years’ experience in similar position. Good knowledge of all areas of hotel operations. Education: Degree from an accredited university, college or hotel school management school. Skills: Local knowledge and ability to relate with all nationalities. Effective interpersonal skill. Excellent oral & written communication, in both Chinese and English. Preferably in other languages. Personality: Very flexible and able to adapt to changing environments and management demands. Goal driven personality.

岗位职责： 1. 为酒店客人提供优质的服务，按照标准操作程序处理到达和离开的客人行李； 2. 熟悉酒店功能、服务及运营，准确回答客人的疑问； 3. 轮班期间管理酒店主门。 岗位要求： 1. 英语良好及国语流利； 2. 具有良好的沟通技巧； 3. 具有有国际品牌五星级酒店/福布斯星级酒店相关工作经验者优先考虑； 4. 可接受轮班及通宵班工作。

Meet and exceed sales target set in the monthly and yearly forecast and to direct all efforts towards maximizing the hotel’s profit on all operating departments. 满足和超越销售在每个月和每年设定的预测和尽最大的努力使酒店各个部门的利益最大化。 Assist in identifying market needs and trends in travel industry, defining the target markets, monitoring and analysing competitor’s sales promotion and activities. 协助识别市场需求和旅游行业的趋势，定义目标市场，监控和分析竞争对手的促销和活动。 Implement an effective sales plan and promotional activities for the department; to organize an effective selling approach to be used by members of the sales team; to conduct sales calls and to develop and maintain new potential, productive accounts in local, domestic and overseas market. 有效完成部门的销售促销活动；组织一个有效的销售方法；开展电话销售,开发和维护新的有潜力的客户, 在本地，本国和国外有所成绩。 Supervise and ensure sales staffs are selling services and products of the hotel in their respective territories.  Ensure rates quoted by sales staff are accurate and in line with hotel pricing policy.  监督并确保酒店的销售人员销售服务和产品在各自的领域。确保酒店的员工符合酒店的定价政策。 Maintain an efficient customer filing system and to ensure all sales activity is managed effectively. 保持一个有效的客户档案系统,确保所有的销售活动进行有效管理。 Generate, develop, promote and solicit accommodation, food and beverage business with special emphasis on commercial accounts. 在商业客上产生，发展，促进和征求住宿，食品的业务。 Assist to implement and monitor an efficient administration system in the sales and marketing department to ensure a smooth and effective operation. 协助实施和监督市场销售部的一个高效的管理系统,以确保顺利和有效的操作。 Conduct international and domestic sales trips, attend local functions, trade shows and promotion to maintain a high level of exposure for the hotel in all markets. 进行国外和国内的商务出差，参加当地的展会和促销会以便在所有酒店市场保持高水平。 Closely monitors accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts. 密切监控公司/自由者/ 餐会住宿客户的账户收入。 Assists Account director / Director of Sales in the forecasting of rooms revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups. 协助客户总监/销售总监预测房间收入的利益。 Plans sales trips, under the direct approval of the Director of Sales or Director of Marketing to major market areas, calling on accounts within the pacific market areas. Reports to the Director of Sales on potential markets needing coverage. 在销售总监的批准下计划商业到主要的市场出差。反馈有潜力的市场给销售总监。 Keeps updated with client relationships and overall business goals through close communication with Events Management Team. 不断更新客户关系和整体业务目标通过与宴会销售团队密切沟通。 Attends the pre-event meeting and post-event meeting as required, chaired by Events   Management Team. 参加宴会销售团队的会前和会后的会议。 Handles all aspects of Familiarization Groups including enquiry, co-ordination and execution thereof. 处理所有团队的要求，合作和执行。

岗位职责： 1. 按指引和要求，打板及裁剪布料，制作服饰或饰物； 2. 以手工或利用机器裁剪、缝合、修改、补缀衣服及饰物等成品； 3. 配合日常制服房运作，包括试身、修改、洗水和更改员工制服； 4. 配合特别项目的流程运作，包括运送服饰及提供支援； 5. 有设计经验者更佳。 岗位要求： 1. 三年以上的相关工作经验； 2. 良好的剪裁技术及运用缝纫机的技能； 3. 能接受轮班。

【岗位职责】 1、全面负责宴会和会议，展示会等的推销、预订工作； 2、制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施； 3、参加酒店管理人员会议、完成上传下达工作； 4、安排布置并督导下属人员的正常工作； 5、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段； 6、与餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格； 7、与其他部门沟通、协调、密切配合； 8、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 【岗位要求】 1、具有酒店宴会销售岗位工作经验，特别是包厢宴会的销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2、对高档宴会的组织及执行有丰富的经验； 3、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 4、工作细致、严谨，并具有战略前瞻性思维。

岗位职责 1.负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2.确保部门成本及各项费用，得以良好的控制。 3.根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4.制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5.检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6.组织编制部门工作程序及工作考评。 岗位要求 1.大学专科毕业学历或同等以上。 2.有8年以上同星级客房管理工作经验。 3.熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4.掌握熟悉客房管理、服务流程和质量标准。 5.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

Major Function 主要功能 : Ensure that all corporation & group businesses are handled professionally and under superior Manager in maximizing the Revenue. Major Responsibilites责任概要: Exploring and following corporation & group account with professional skills by internal strategies.   Profile of Competency 工作能力: Minimum 3-year similar work experience in hotel industry from a sizeable international hotel organization with sales / operation experience. Knowledge of local market and business practise. Ability to comply reports as required using appropriate computer software. Good interpersonal skills. Ability to communicate effectively with various departments.   Language 语言能力:    Proficiency in written & spoken English. Education 教育:  Good general education, preferably University graduates. 

岗位职责： 1. 负责清洗、整理、搬运及保养餐厅、宴会及厨房的碗盘、餐具、炉灶及煮食用具，并需使用清洁机器以完成工作；  2. 需按上级要求，于指定时限内搬运及清洗大型碗盘、煮食用具及炉具；  3. 根据指引，检查上述范畴的整洁程度，确保符合标准及规格。 岗位要求： 1. 工作认真，负责； 2. 良好的沟通能力，掌握国语； 3. 可接受轮班及通宵班。

岗位职责： 1. 根据服务程序及服务标准为宾客提供优质、专业的足疗按摩服务； 2. 根据宾客需要，通过以专业的方式向宾客推荐理疗服务； 3. 保持水疗室环境清洁，遵守每个水疗室和设施的所有安全规程。 岗位要求： 1. 中专以上学历； 2. 具备足疗相关专业知识，熟悉足疗按摩手法（按摩疗法及足反射学）； 3. 三年以上足疗相关经验，具有品牌酒店相关工作经验者优先考虑； 4. 普通话流利，英语一般； 5. 专业的工作态度及良好的合作精神。

岗位职责 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 岗位要求 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，熟练使用Office办公软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。 其他 1、主要负责公司销售方向（Corporate）。

The Chief Concierge will provide supervision, direction and leadership in Concierge in accordance with the objectives, performance and quality standards established by the hotel. Duties and Supporting Responsibilities 1. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect, and colleague commitment. 2. Closely monitor individual colleague’s performance and proactively provide feedback, training, coaching and mentoring if appropriate. Responsible for colleague performance appraisal and development plan. Ensure standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations. 3. Identify training needs of the department and establish effective training programmes to ensure service standards and colleagues’ knowledge are met with required standards.  4. Liaises with Learning and Development team when planning and reviewing the training needs 5. Have in depth knowledge of directions, travel time, cost and various forms of transportations. Provide clear directions and information for all guests travelling outside the hotel 6. Maintain a good relationship with local community and service vendors to enable a smooth arrangement of tickets for theatre, sporting events, festival, exhibition, local attractions, transportation etc as well as arranging table reservations at famous restaurants 7. As the hotel ambassador always maintain an alert posture at hotel lobby be ready to offer sincere and warm services to guests 8. Work with and cooperate with Assistant Manager on handling any guest complaints and emergency situations tactfully and ensure guest satisfaction is attained with a good balance of the interest of the company. Always share, report and consult with Assistant Director of Rooms of any guest complaint/ comment/ recommendation 9. Familiar with Concierge related IT&T systems and take part in any system related activities 10. Arrange monthly meeting with service vendors to review guest satisfaction result and seek ways to continually to keep us the best 11.Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior 12. Control costs and be knowledgeable on all monthly and annual targets as well as expenses. Be always creative, positive and proactive in recommending ways of achieving better business result 13. Always maintain a good work relationship with other departments   Job Requested 1. At least 6 years of relevant experiences in luxury hotel, of which 3 years in a similar capacity 2. Member of Clefs d'Or 3. Excellent leadership and interpersonal skills 4. Professional appearance, demeanor, and etiquette 5. Has a long-term vision and foresight, along with outstanding organizational and management skills. 6. Strong sense of responsibility and execution can decisively deal with complaints and emergencies. 7. Fluent in spoken English, Mandarin