Scope of Position The Restaurant Manager oversees the operational and financial aspects of the restaurant operation. He/she insures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property. Requirements Bachelor’s degree in hospitality or other related field is desirable Minimum of 3 years experience in a similar position, preferable in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge 职责范围 部门经理需监督餐厅运营的经营和财务的相关方面。他/她需保证公司标准的完成度和一致性，并支持餐饮总监完成酒店餐饮目标。 职位要求                                酒店专业本科或者任何相关领域者优先                                          至少3年以上相关职位经验，具有奢华酒店/餐厅经验者为先              英语读，写，说流利 必须愿意为了完成所有职责和任务在灵活的时间下工作 必须能够自我激励及他人. 必须在安全，谨慎，有组织的方式下工作 必须有能力使所有层次的客人和管理层相处融洽 必须有能力在同一时间处理多种任务 必须能够让我们的客人感到一贯的喜悦满意 必须有良好的沟通技巧 必须特别关注细节和拥有广泛的服务知识

Scope of Position The F&B Outlet Manager oversees the operational and financial aspects of Chinese or Western outlet operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property. Requirements Bachelor’s degree in hospitality or another related field is desirable Minimum of 3 years’ experience in a similar position, preferable in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge

Job Summary To Assist the Director, Learning and Development to develop, plan and manage the learning and development programs for all team Members to meet both the individual and organizational needs and to ensure that Atlantis Sanya is the Employer of Choice. Key Duties and Responsibilities ▪ To assist Director, Learning and Development to plan, manage and administer the pre-opening training plans and requirements for Atlantis Sanya. ▪ To plan, design and facilitate the delivery of programs as designated. ▪ To plan, manage and facilitate departmental training. ▪ To work alongside and develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments ▪ To assist in sourcing and managing e-learning programs as determined by Training Needs Analysis and Atlantis Sanya. ▪ To assist in conducting Training Needs Analysis and to plan and deliver the required programs accordingly. ▪ To design the necessary programs as identified in the annual Training Needs Analysis. ▪ To deliver or facilitate the delivery of the necessary programs. ▪ To co-ordinate preparation of training handouts, training support material other training related matters ▪ To ensure training records are accurate and up to date ▪ To facilitate the feedback received from programs and to manage and administer them appropriately. ▪ To utilize all Development Plans from Individual Performance Appraisals to ensure that individual Team Member requirements that achieve individual and organizational goals are followed through. ▪ To source and liaise with all external institutions and organizations for all appropriate external programs that Team members will be nominated for. ▪ To liaise with required external consultants and facilitate the delivery of identified programs to fulfill the needs of Atlantis Sanya. ▪ To assist in managing the programs for all Management Trainees. ▪ To liaise and manage pre-opening support for Team Members. ▪ To execute any other duties as assigned by Director, Learning and Development. 有海外留学及工作经验者优先考虑,需要有3年及以上的培训工作经验，有很强的个人影响力和感染力。

职位描述： 1、制定年度公关计划，促进和保持良好的对外关系，以保持酒店的声望。具体任务包括计划、指导、管理、协调和参与所有公关活动。 2、依照酒店的市场目标制定全年营销计划，并根据计划与各部门负责人保持联系，牵头落实各项营销计划活动。 3、开发和组织产品促销活动，与相关部门协调，通过直播、短视频等方式对外宣传展示。 4、负责IHG评论和舆情管理指标的完成。 5、协助公司网上商城业务推流。 职位要求： 1、设计类/美术类专业优先。 2、有较好的审美，擅于发现美好的事物。 3、喜欢摄影，具备一定的拍摄技能。 4、会设计，熟练使用PS、CAD、AI、剪映等绘图和视频剪辑软件。 5、懂新媒体业务，熟悉抖音、视频号、小红书等平台流量引流规则。 6、具备一定的写作能力。

▪ Based in Sanya this role is responsible for managing existing accounts and developing new accounts from the wholesale markets  办公点在三亚，维持度假区在旅游批发市场现有客户和开发新业务。  ▪ Responsible for growing and maintaining share of wholesale markets from assigned account base   负责指定旅游批发商市场份额的增长和维护。  ▪ Contracting and developing relationships with wholesalers, travel agencies, tour operators and DMCs.  与旅行批发商，旅行社，旅游经营者和地接社签订合同及发展合作关系。  ▪ Taking an entrepreneurial approach to dynamically leverage trade partnerships   运用企业的经营方法，对商业合作关系进行动态的杠杆调节。  ▪ Representing Atlantis Sanya at trade shows when required   在需要时代表三亚亚特兰蒂斯参加贸易展示会。  ▪ Be fully updated with all related sales data and sales action plans, keeping in mind budget expectations, cost of sale and ROI analysis  全面更新所有相关的销售数据和销售行动计划，同时考虑预期预算，销售成本和投资回报率分析。  ▪ Maintain awareness of current and potential markets/trends/, coordinates all activities to maintain and increase revenue through added business volume and increased rate  意识当前和潜在的市场/趋势，协调所有活动，通过增加业务量和增长率来维持和增加收益。  ▪ Procures new and repeat business for the resort by monitoring contact with: tour operators, wholesalers, travel agencies, and professional associations within local, regional and international markets.   通过与当地，区域和国际市场上的旅游经营者，旅游批发商，旅行社和专业协会进行监督联系，为度假区获得新的和重 复的业务。

职责描述： 1、确保公司法务工作健康且有效的制定并履行。 2、督促及检查各部门在工作中涉及到法律法务方面事务的合理落实并对所出现的问题给予意见及支持。 3、参与酒店经济方面的谈判签署并监督执行，力争公司权益最大化的同时促进公司与酒店项目的双赢。 4、配合人力资源部有效规避劳动风险。 5、对到任项目管理团队相关人员进行项目合同培训。 6、落实CEO办公室交办的其他工作。 任职要求： 1、国家正规院校本科以上学历，法律及相关专业。了解资本运作者优先录用。 2、 二年以上同等职位工作经验，良好的英语水平和计算机水平。 3、良好个人品质和职业道德，严格遵守有关法律、法规和规章。 4、工作严谨细致，思维灵活并具有亲和力。 5、良好的沟通技巧，较强的语言表达能力和灵活的处事能力。 6、性格开朗，具有良好的组织、协调能力，能独立协调对内对外各种关系，并能够适应出差需要。

监督客房部人员，以确保向所有客人和内部客户提供及时和礼貌的服务。 监管洗衣房的营运。 定期对客房和公共区域进行视察，以确保家具、设施和设备等得到良好的清洁和修缮。 就家具、设施和设备的保养向总经理或其代理人提出建议，确保所有家具、设施和设备均得到良好清洁和修缮。 向其它部门通报客房部与其有关的事项，特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。 建立并保持良好的人际关系，与人力资源部门一起对团队成员的工作表现进行有效管理。 在合理的成本范围内，确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。 和人力资源部一起进行人力规划和管理需求。 和财务总监一起制作和管理部门预算。 通过细致入微的管理改善饭店的运作，特别是提高服务标准，以使饭店增加收入、减少损失。 在当班时，行政管家要公正地评判任何员工的违纪行为。 要确保所有员工的日常行为，个人的仪容仪表和服务技能要符合酒店的标准。

JOB OVERVIEW 职位概述 · Execute marketing activities to drive revenue streams (including Rooms, Food & Beverage, Banquets & Weddings, Meetings & Events), local awareness (reputation and understanding of hotel brand in the city) and relationships (hotel guests, media companies, local community, and vendors) 执行营销活动，以推动收入流（包括客房、餐饮、宴会和婚礼、会议和活动）、当地关注度（城市中酒店品牌的声誉和了解）和关系（酒店客人、媒体公司、当地社区和供应商） · Manage the hotel’s marketing communications responsibilities according to IHG standard operating procedures including Marketing Planning, Collateral and Advertising Production, Content Management, Public Relations, Promotion and Events, and Social Media.关注度根据IHG标准操作程序管理酒店的营销传播职责，包括营销规划、宣传品和广告制作、内容管理、公共关系、促销和活动以及社交媒体。 ·Collaborate with partner teams (including Food & Beverage, Meetings and Events, Sales, Revenue Management/Reservations) on marketing promotions. 与合作伙伴团队（包括餐饮、会议和活动、销售、收入管理/预订）合作进行营销推广。 At InterContinental Hotels & Resorts®  we want our guests to feel special, cosmopolitan and In the Know which means we need you to: 在洲际酒店和度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·Be charming by being approachable, having confidence and showing respect. 通过亲切、充满自信和体现尊重等来展现富有魅力的你。 ·Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. 通过理解和预测宾客的需要、细心周到和具主人翁精神地把事情办好等，来保持专注当下。 ·Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 通过应知尽晓、分享故事和展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 DUTIES AND RESPONSIBILITIES 工作职责 ·Attend marketing meetings/regional sales and marketing monthly conference calls 参加市场会议，地区月度市场销售电话会议。 ·Attend key marketing meetings and follow-up on meeting tasks. 出席重要的市场推广会议并跟进会议确认的任务。 ·Deal with telephone/fax/email inquiries 处理电话，传真和电子邮件的询问。 ·Arrange journalist familiarizations/visiting journalist programs and site inspections as required 安排采访工作，了解和拜访采访节目并在必要时进行现场考察。 ·Ensure administration documents required for marketing are correct (eg: internet listings, advertising, and booking of directory advertising) 确保市场工作所需的行政文件信息准确(即互联网清单，广告，广告名录的预订)。 ·Hotel online store, e.g. Wechat/meituan/OTA achieve target 线上渠道完成既定预算，包括但不限于：微信商城/美团点评/线上旅行社 ·Monitor hotel photography shooting/talent where required 监督酒店的拍摄工作进度及成果。 ·Assist with promotions (eg: seasonal sales promotions and special events) 协助促销工作(季节性销售促销和推广活动)。 ·Maintain collateral and conduct occasional audit 维护宣传品并进行抽查。 ·Co-ordinate generic IHG merchandise and hotel brand ·协调洲际酒店集团的商品和酒店品牌。 ·Co-ordinate hotel brand standards collateral 协调酒店品牌规范宣传资料。 ·Proof read copy of advertising, collateral and press releases where appropriate 必要时审阅广告，宣传印刷品和新闻公报。 ·Monitor hotel generated content on social media platforms. 监督酒店在社交媒体渠道发布的信息。 ·Assist with brand standards policing 协助品牌规范工作 ·Work in line with business needs 依照业务需求开展工作。 ·Hotel yearly giveaway update 酒店礼品定期更新检查

【岗位职责】 1、负责酒店日常财务管理工作； 2、建立财务管理体系，完善各项财务管理制度； 3、完善内部控制体系，检查财务运行情况； 4、监督检查酒店财务运做和资金收支情况； 5、负责与财政、税务等有关部门保持良好的关系； 6、定期完成固定资产盘点等日常资产管理工作。   【岗位要求】 1、本科及以上学历，五年以上星级酒店财务工作经验，有一定的英语基础； 2、具有中级会计师以上职称，熟悉酒店帐务税务流程； 3、熟悉办公软件及财务软件，熟悉银行、锐务、工商的工作流程； 4、能独立核算企业的账务工作，懂得相关法律法规； 5、工作细致、严谨，具有较强的工作热情和责任感。

• 负责销售酒店房间，餐饮，食品和饮料，并时刻保持激励销售团队，培训销售人员，负责观光、旅行和企业的客户人员，并通过集中招标和总体目标协调实现销售目标。 • 负责协助销售酒店174间客房和餐饮设施。 • 通过铂尔曼的标准，计划和管理销售拜访并决定重要客户，提供年，月，日报表。 • 与现有的客户保持良好的关系并征求所有现有的个人，群组，会议每天晚上需要的房间数，以达到酒店的销售目标。 • 处理所有潜在客户可能涉及会议，实地考察，洽谈和合同写作的所有查询。 • 经常招待客户，进行实地考察，参加由酒店举办促销活动或代表酒店的外部活动。 • Responsible for selling hotel rooms, catering and food & beverage and should always keep focused on motivating the sales team, train sales personal, both tour and travel and corporate, and achieve goals and objectives through sales solicitation and overall co-ordination. • The incumbent in the position is also required to assist in all sales     efforts of the hotel totaling 174 rooms and Food & Beverage Outlets.  • Plan and manage sales calls to designated key accounts according to Account Management procedures in keeping with Pullman’s standards, on an annual, monthly, weekly and daily basis. • Maintain good relations with key accounts and solicit daily room night production of individuals, groups and conference business from the existing and new accounts in order to meet sales targets. • Handles all inquiries from potential clients that may involve meeting, site inspection, negotiation and contract writing.   • Regularly entertain clients, conduct site inspection, attends promotional functions organized by the hotel or represents Hotel at external functions. 

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience as Assistant Director of Rooms or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.

岗位职责 1、负责规划酒店的市场发展策略，把握酒店在行业中的发展方向，完成酒店在行业中的市场定位，及时提供市场反馈并对酒店的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场销售部的年度营销策略和产品推广计划； 岗位要求 1、学历要求：本科以上学历 2、工作经验及年限：五年以上酒店企业管理工作经验 3、 熟悉酒店市场销售，有酒店筹建经验者优先 4、 善于管理和经营团队，事业心强，能快速组建自己的管理团队 5、 有较强的沟通、计划、决策和综合判断能力 6、较强的适应能力及抗压能力。 特别要求：MICE背景，有同岗位工作经验一年以上，富有团队管理经验。

1.Leadership skills and knowledge of all tasks within the area of responsibility.    具备领导才能，了解所负责部门对各职位的责任 2.Knowledge in Corporate, Travel Industry, CI & M and Catering sales. 了解商务旅游、旅游业国际市场，会议旅游及餐饮销售 3.University Graduate 大学文化 4.Min 2-3 years experience in similar capacity with international chain hotels. 在国际连锁酒店集团担任类似的工作岗位，具有2~3年的同职位工作经验 5.Excellent written and spoken Mandarin & English are a must 必须具备优秀的中、英文书写和口头表达能力 6.Ability to work independently and as a team,Familar with local market. 独立工作及团队工作能力，熟悉本地市场

岗位职责 1、负责通过公关和促销活动实现集团和酒店在本地和国际上的定位目标。 2、协助销售总监开发公关促销计划及制作预算。 3、与媒体、本地社区、客户及酒店总部保持密切联系，代表、宣传酒店形象。 4、保证所有的宣传资料和广告都达到集团的标准，维护酒店的良好形象和定位。 5、开拓并实施公关活动，负责制作促销资料、对媒体宣传资料及安排在媒体对饭店的报道。 6、开发并跟进酒店的各项市场活动。 岗位要求 1、与媒体、各营销渠道及组织机构沟通并提供合适的材料以确保他们有足够的资料促销酒店的服务。 2、积极主动组织丰富的市场公关及广告媒体的会议活动。 3、发布酒店重大事件及促销新闻。 4、建立，保持与广告商和公共关系组织的关系。 5、在本地市场内，通过参加各种营销活动，树立饭店的形象。 6、负责各类材料、图片、数据库，资料库和文档等。 7、维护酒店和集团的形象。 8、监视并确保对竞争对手的活动有完全的了解，以便在制定战略时使用这些信息。 9、计划与协调酒店赞助的活动。 10、发现并组织有关赞助活动去提高酒店在市场的形象。 11、参与准备和制定部门/小部门/分部门的目标。 12、开发并执行市场公关/广告媒体计划去完成整个酒店的目标与媒体，并与公关客户保持联系。 13、参与准备战略计划。 14、积极地与主流媒体交流去提高酒店在市场的曝光率或撰写文章。 15、掌握市场营销数据。 16、主动承担发展，执行酒店年度公关计划和广告活动。 17、在销售总监的指导下，组织活动包括邀请媒体，本地重要人物，公司客户，旅行社和其他相关客人。 18、在团队内有效的工作。 19、遵守酒店酒店的行为准则。 20、遵守酒店酒店员工守则。 21、遵守酒店酒店的政策及程序。

1. 参加所有相关卫生、HACCP和安全标准的会议，并确保在每日厨师例会或每月的业务会议中所指派的工作已被相关人员跟进。 2. 负责配合厨房及餐饮部团队了解所有厨房和配餐间的各项标准及每日的卫生检查。 3. 通过HACCP流程监督所有关键控制点来确保食物、饮料的质量。每周一次检查， 和工程部、管事部一起巡视所有厨房， 监督维护保证工作一切运转良好， 厨房干净卫生。 4. 监督管事部负责的区域的卫生和清洁。 5. 每日对食品操作区和员工实践进行抽查。 6. 进行无公害检查并保存相关文件。 7. 确保跟进所有基础食品安全处理措施，包括储存的方法，温度控制，消毒，常规的清洁和维护。 8. 监督废物处理过程，包括环境保护和回收利用的问题。 9. 执行任何管理层委托的工作。 10.了解食品安全知识。

职位要求 1. 3年4-5星国际品牌酒店的相关部门经历 2. 1年4-5星国际品牌酒店的相关岗位管理经验 3. 具有一定的领导能力及业务拓展能力 4. 熟悉部门的操作流程和标准 5. 熟悉酒店行业要求 6. 较强的团队协作和解决问题的能力 7. 较强的语言和沟通能力 8. 熟练的英文书面及口头表达能力

作为财务副总监，您将应以最高标准完成以下任务: ·         监管并管理财务部门的日常工作； ·         确保并负责对所有费用和各项账目的准确性，且确保它们被及时记录在案； ·         确保所有资产负债表的业务被正确地入账和调节； ·         审查每周银行调节表/月度资产负债表调节的调节及分析； ·         完全熟悉希尔顿会计科目表并准确使用； ·         确保会计记录遵守当地法律法规； ·         确保月末关账流程的完成并及时准备所有需要的财务报告给财务总监审查； ·         确保每月及年末关账的及时及准确性； ·         确保所有政策和程序遵循财务标准（SPI）； ·         明白酒店内部控制程序和SOX的要求，并通过定期的审计确保酒店遵守上述两项的要求； ·         协助完成指定的预测和预算； ·         根据管理层和业主的要求，准备每月财务报告和明细表； ·         完全熟悉财务部门内受其管理的其他团队成员的责任及程序； ·         协调内部及外部审计流程； ·         进行薪酬审计，若助理财务总监独立于薪酬流程； ·         确保酒店遵守政府的税法，按时交税； ·         联络并代表酒店与政府机构处理当地税收，物价管理局，外汇，银行，养老金等问题； ·         与当地保险公司联络有关当地保险事宜； ·         熟悉,并不断更新与财务有关的酒店及希尔顿的财务政策； ·         关注本酒店银行存款余额，避免透支情况的发生； ·         能够在财务总监不在酒店的短时期内行使财务总监职能； ·         动手并积极参与部门内的工作，确保所有工作及时更新，且在必要时协助团队成员； ·         协助财务总监提供商业和财务信息以协助决策过程； ·         确保员工评估及发展计划按时完成，并积极发展团队成员的技能和行为； ·         监督财务部门员工的培训； ·         协助部门休假，并在团队成员缺席时，安排职位顶替； ·         创造一个愉快的工作环境，确保财务部门工作的有效性； ·         确保所有的内部控制程序是被严格遵守，与财务总监沟通任何可预见的弱点； ·         保持足够的和最新的的档案系统； ·         灵活的工作时间，特别是在月末和年末； ·         及时，有效，友好地处理所有的要求和询问； ·         确保正确的工作实践及该工作区域的安全不受危害，使得意外的风险和员工赔偿费用最小化； ·         完成任何其他合理的职责和被指派的职责。 我们寻找什么样的人才? 若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: 大学及以上学历，会计和管理方面的学位 财务及相关专业和证书，例如：ACCA/ CPA 至少5年相关工作经验 流畅的英语口头&书写能 系统操作技能：Onq, Check SCM, SUN, OPERA/ OnQ PMS, MICROS, HRLINK, 熟练使用办公软件: Windows, Word, Excel, PPT 良好的沟通和分析能力 工作时间灵活

负责管理餐饮部所有与市场营销相关的活动。包括但不仅限于餐饮部所有直销、促销和传播相关的活动的发 起、管理和分析。 餐饮部市场经理将关注并跟进本部门的市场趋势、面临的挑战和机遇，并就如何推广餐饮设施和创造更多收 入提出建议。他/她将通过向餐饮设施的经理提供市场需求信息和营销工具来积极参与日常营运。他/她将参 加每日的晨会，每周的收益会议，每月的预测流程和每年的预算流程。还将关注和监督 VIP 忠诚卡及其在酒店内的效能。

· Develops a public relations programme for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets · 依照酒店的市场目标开展公关活动，与市场部门联系，确定具体目标市场并通过公关策略打入这些市场。 · Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity. · 与媒体人士联系，策划新闻发布会以及其它新闻活动。代表酒店与媒体联系，以促进良好的公关形象，抵销一切不良影响。 · Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases · 开发和组织促销活动，与相关部门协调，邀请嘉宾和媒体参与促销活动，准备并进行新闻发布。 · Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments · 通过杂志、报纸和个人关系发现销售机会，与宴会及销售部就销售机会进行协调。 · Disseminates corporate press releases to appropriate local trade and consumer media · 向合适的当地商业和消费者媒体发布公司的新闻。 · Establishes a programme for sending promotional news to trade publications on a regular basis releases covering special events, promotions, etc. · 建立向行业出版物定期发送促销新闻的机制，新闻内容包括特别活动和促销活动等。 · Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel · 在酒店的客人和员工中及酒店內开展的活动中公布促销信息。 · Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests · 向其它部门就酒店内外的活动提供信息，这些信息可能会在与客户交往中发挥作用。 · Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned · 接受客户和媒体的投诉、申请和询问，并协调相关部门进行处理。 · Coordinates all activities with the Sales Manager · 与销售经理就所有活动进行协调。 · Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests · 通过向贵宾提供人性化的服务保持良好的公共关系。例如，为贵宾的预订提供后续服务，在贵宾及其随行人员到酒店时协助欢迎活动，向贵宾赠送欢迎信。 · Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc. · 就贵宾接待、午餐、晚餐等的名单和请柬等进行协调。 · Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate · 每日浏览媒体并保留与酒店相关的新闻剪辑，并视情将其呈送至总经理、其它部门、其它酒店和公关部门。 · Maintains mailing list/contact file · 保管邮寄名单和联络档案。 · Maintains hotel photo file · 保管酒店照片档案。 · Liaises with Human Resource Manager on matters affecting corporate image · 与人力资源经理就影响公司形象的相关事宜进行联系。 · Develop hotel gifts and giveaways · 准备酒店礼品和赠品。 · Builds profile within local market place through attendance at various events and local market place · 通过参与当地市场的各种活动在当地市场上树立良好形象。 · Co-ordinates hotel photography when required · 如有需要，协调酒店的摄影活动。 · Monitors awareness of competitor activities and use information when developing strategies · 观察竞争对手的活动并利用此类信息发展战略。 · Plans and coordinates sponsorship activities · 策划和协调赞助活动。 · Works with superior on manpower planning and management needs · 和上级领导一起进行人力规划和管理需求 · Works with superior in the preparation and management of the Department’s budget · 和上级领导一起进行编制和管理部门预算。

主要职责 1、主要是推广酒店以及尽可能的推广其它兄弟酒店。此职位需要【担负北京市场整体销售】，这还包括了对大客户群的客户整合以及和酒店目标匹配的收益产生。 2、协助青岛销售总监制定每年/每月的销售计划预算。 3、每个月，要提交北京客户产量报告。 4、要对过去，现在和潜力顾客进行记录和建文件，并保存在销售管理系统内。 5、持续关注跟踪各业务板块产量，并每月与青岛销售总监及收益调整价格策略方案。 6、要准确了解客户需求而且要确保有效的满足客户。 7、提供售后服务以确保相关部门了解所有客人的需求和投诉。 8、发展和培养与大众，客户以及公司会员的紧密和良好的工作关系。 9、要给下属提供持续的销售指导，这就需要通过参与销售拜访并在顾客面谈和行动计划的拓展和执行方面提供指导和方向。 10、指导涵碧楼企业文化在销售团队中的贯彻执行，确保销售团队销售行为符合涵碧楼核心价值及市场形象。 11、带领销售团队完成每月销售目标并且使销售利润最大化。 任职要求 1、具有北京的旅行社/会展公司/公司客户的资源优先。 2、了解当地客户的情况并具有很强的市场分析能力。 3、具备设立最适合酒店的总体营业目标及行动方案的能力。 4、具备制订和执行营业预算及经营计划的能力。 5、具有领导，指导和发展员工的能力。 6、具有以身作则的能力。 7、具有良好的沟通技巧，沟通协调能力，学习能力，执行能力，强烈的责任心和抗压能力。 8、具有策略性、创造性及灵活性。 9、根据酒店需要，【愿意接受北京出差】。

The Crowne Meetings Director will manage and provide day-to-day leadership to the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team, respectively. As such, the Crowne Meetings Director is responsible for an effective lead conversion process, including steps such as enquiry handling, preparation of proposals, quotations, checking product information and customer requirements, and for successful event execution, which includes steps such as meeting/event planning, co-ordination with hotel operations and clients before, during and after each meeting/event. 皇冠会务销售总监将管理及引领皇冠会务执行及管理团队，全权负责生意转换的全部过程，包括处理问询，准备建议书，报价，检查酒店产品信息及客户需求，同时就会议/宴会前期，会议/宴会执行过程中及之后的规划，运作部门间的协作全程跟进，确保成功的会议/宴会的执行。 -       Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise lead conversion rate and guest satisfaction 了解酒店目标客户的需求及相应具备的行业知识，确保酒店的产品及服务优于竞争对手酒店，最大化的提高生意装换率及客户满意度。 -       Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities 为会议产品开发提供创新的投入，同时保持一个差异点以开发创新的产品和收入的机会 -       Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion and guest experience 确保生意的及时跟进及同客户建立战略合作的关系，提升并维持生意转换率及客人满意度始终维持高水准。 -       Contribute actively to the compilation of annual business plan and strategic sales & marketing plans 积极参与年度市场营销计划的制定及执行。 -       Conduct and/or assist the sales team with customer negotiations 协助业务拓展团队开展客户谈判 -       Manage contract signing process 管理合约的签署流程 -       Ensure timely delivery of Master Invoice to customers and help with facilitating payment 确保结算环节的顺利及准确 -       Complete forecasts, plans, and productivity reports for management 为酒店管理层提供准确的生意预测，行动计划及相应的产量报告 -       Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue 参与年度收益预算的制定，同时监控预算的执行，尽可能控制成本，增加收入 -       Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines 同酒店相关运作部门通力协作及沟通，掌管酒店活动场地，酒店配套服务及食物，酒水的价格制定及控制。   -       Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members 掌管每日酒店的会议活动，工作计划及分配，为团队的每一个成员建立业绩发展目标。 -       Provide effective leadership to fulfilment and events teams, including the ability to direct activities according to the relevant detailed SOPs 有效的领导团队及生意的执行，包括根据具体的工作流程，规划行动方向的能力。 -       Enhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunities 通过同相关部门的有效沟通及协作，提高团队的业绩表现，同时根据客人的具体流量，确保足够的酒店服务人手。发展及维持良好的客户关系，最大限度的提高客人满意度及增销的机会。 -       Communicate to his/her superior any issues encountered and other relevant information 就运作中遇到的相关问题，同相应的上级主管保持及时及有效的沟通 -       Ensure the team’s accurate and timely updating of all relevant record in the Sales and Catering System 确保团队的所有成员在宴会管理系统中及时的更新每个活动的情况。 -       Organise training sessions, daily briefings and other meetings as required; ensure staff has the tools, training and equipment to carry out job duties 组织部门培训，按要求开展每日例会及其他的会议，确保团队成员拥有开展工作所需要的工具，培训及相应设备。 -       Conduct periodic formal reviews with the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team on their targets and goals 对皇冠会议执行及管理团队成员就他们的业绩目标进行定期的回顾及检查 -       Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team 为皇冠会议团队的每一位成员，按照洲际集团的标准，制定年度绩效考核目标，个人发展计划及年终绩效评估 -       Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policies 根据公司的章程及政策，在员工薪资，纪律等人事相关领域提供建议。 -       Act as escalation point for clients and members of the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team and provide resolution to issues 作为承接客户与皇冠会议执行团队之间的重要角色，就出现的问题提供有效的解决方案。 -       Process customer inquiries in accordance to specified service standards 根据具体的服务标准，合理的规划及管理客户生意问询的处理流程 -       Develop and deliver relevant documentation to the customer (e.g. proposal, contract, loyalty programmes, area attractions, restaurants, facility information) 向客户准备及提供相应的文件（例，活动建议书，合约，法律条款，当地特色，餐厅及设施情况） -       Prepare and guide the team on site inspections, entertainment, familiarisations and other events for potential customers (when necessary); ensure all details of meetings and conventions are in compliance with hotel standards, including room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services 就客户到酒店实地考察进行充分的准备及协助开展，确保会议及宴会活动的所有环节按照酒店的标准得到妥善安排，包括，房间布置，舞台安装，灯光，印象视频设施，客人流向，菜单，活动装饰，团队用房预留，交通，费用结算，贵宾服务等 -       Assign appropriate designated Event personnel based on the event requirement 根据活动的需要，分派合适及有能力的成员对活动进行有效的管理 -       In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity 在回来计划过程中，同会议主办方充分沟通，考虑活动的流程，餐饮安排，菜单定制，布置需要等因素，确保活动场地的优化使用，提高会议执行的效率。 -       Ensure the team meets with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing 确保在会议过程中同活动主办方就每日活动安排进行沟通及回顾，确认当日消费金额及账单的准确，或对最后活动所产生的费用进行适时的预估。 -       Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience 计划并开展同客户及宴会服务团队的会前协调会，努力提高客人满意度 -       Analyse and action against client satisfaction surveys to improve services and identify further business opportunities 就客户满意度调查报告进行分析及采取相应的行动，提高服务水准及确定以后的生意机会。

SCOPE Overseeing all matters related to digital marketing for the hotel. Promote the brand of Grand Kempinski Hotel Shanghai to the Chinese and International media and consumers through positive publicity, suitable social media content and appropriate awareness campaigns. Work with F&B, culinary, Spa and Revenue department to create more online promotions drive sales and maximises profit on different online social media and channels. MAIN RESPONSIBILITIES Develop and implement marketing communications plans that guide the delivery of initiatives to the sales value chain including end users that help reach corporate goals and strategies. Develop and execute comprehensive and integrated marketing communication campaigns for Kempinski across all channels, including events, trade shows, digital, media relations and social media.   Collaborate with cross functional teams particularly with Sales and Marketing leaders and product managers to develop strong tools, impactful messaging, identify channels and platforms that effectively communicate our value propositions to customers. Plan and manage the budget, continuously monitor and evaluate the effectiveness of marketing programs including PR, advertising, digital marketing and campaigns.   To protect the correct image and positioning of the hotel and Brand by meeting corporate standards in all collateral and advertising material.

Specific Job Knowledge,Skill and Ability工作技能技巧要求： 1.Planning and organizational skills. 规划和组织能力. 2.Problem solving&decision making. 解决问题与决策的能力. 3.Organisation&co-ordination skills. 组织和协调能力. 4.Good presentation skills. 良好的表达能力. Required Qualifications必要的资历要求： 1.College Graduate. 大学文凭. 2.Proficient of Mandarin and English. 普通话和英语流利. 3.Min 2-3 years PR experience in similar capacity in hotel industry. 在酒店行业最少有2-3年的公关工作经验. Preferred Qualifications更高的资历要求： 1.Fluent in English and Mandarin,written and spoken. 在当地语言流利者优先. 2.Knowledge of third language a plus. 会第3种语言者优先 3.Proficiency in Microsoft Office software:Word and Excel,Powerpoint. 熟练使用微软办公软件：Word和Excel.

岗位职责： 1. 市场传讯经理负责通过公关和促销活动以实现集团和酒店在本地和国际上的定位目标。 Responsible in achieving the Brand and Hotel positioning objectives locally and internationally through Public Relations and Promotion activities. 2.协助市场销售总监开发公关促销计划及制作预算。 Assists the Director of Sales & Marketing in the development of Public Relations and Promotion plans and in budget preparation. 3.与媒体、本地社区、客户及集团总部保持密切联系，代表并宣传酒店形象 Represents and promotes the hotel by maintaining constant contact with the media, local community, the customer base and headquarter offices. 4.管理市场传讯部，并保证每天的工作及时地完成。 Supervises the Public Relations department to ensure all daily tasks are completed in a timely fashion. 5.保证所有的宣传资料和广告都达到集团的标准，维护酒店的正确形象和定位。 To protect the correct image and positioning of the hotel and Brand by meeting corporate standards in all collateral and advertising material. 6.开拓并实施公关活动，负责制作促销资料、媒体宣传资料及安排媒体对酒店的报道。 To develop and follow through in public relations activities and be responsible for the production of promotional materials, press kits and arrange press and media coverage.