【岗位职责】 1、按照部门的规范和程序提供高标准的餐饮服务。 2、正确处理客人的投诉。 3、根据酒吧存货量领取酒吧物品。 4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。 5、召开每日例会和参加计划好的餐饮部会议。 6、为销售，饮品创新和利润制定部门的规范和程序。 【岗位要求】 1、良好的英文书写能力和口语能力 2、掌握有关于食品，酒水，运营各个方面的知识以及工作能力 3、5年有关的工作经验，3年以上主管级经验 4、优秀的行政管理技能 5、拥有敏锐的商业嗅觉 6、懂得自我激励以及保持积极的态度 7、较强的领导能力，懂得激励团队队员以及跟团队的沟通 8、良好的仪容仪表

Duties and Supporting Responsibilities Ensure that restaurant team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest Ensure that all staff arrive for and finish shifts at correct time Develop strategies to ensure staff are correctly managed and staff problems can be remedied Ensure that tables are arranged and set up accordingly Ensure that service stations are correctly arranged and set-up Ensure that all staff are familiar with correct billing procedures Maintain all equipment in good condition and ensure staff are trained to handle all of it. Arrange daily meetings for staff/attend daily meetings Attend all training sessions arranged by MO Ensure up-to-date training materials are circulated to relevant staff Ensure small groups of VIP guests are catered for according to MO standards Ensure correct quality and presentation of all dishes and drinks is being communicated to staff Conduct and attend all meetings in absence of managers Requirement Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language Reading, writing and oral proficiency in the local language Highly self motivated and able to motivate others Work in a safe, prudent and organized manner Have an in-depth knowledge of food and its preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guest and management Have the ability to handle multiple tasks at one time Must have excellent attention to details, and extensive service knowledge Have mathematical skills, computer software aptitude and some hotel operation knowledge. Knowledge of specific hospitality industry applications Ability to recognize customers and remember their preference Desirable Globally-recognized F&B certification requested Bachelor’s degree in hospitality or other related field 工作职责 确保餐厅的员工对餐饮知识有良好的了解，并负责把这些知识传递给客人 确保所有员工在准时遵守轮班制度 制定发展战略确保员工被正确管理，员工问题可以被解决 确保餐桌依照要求正确安排和摆放 确保服务台正确安排和摆放 确保所有员工了解正确的收银程序 所有设备维持在良好的状态下并确保员工受到培训知晓如何处理 安排员工参加每日会议 参加所有文华安排的培训课程 确保所有最新的培训资料分发到相关员工 确保根据文华标准服务所有小型重要客人团队 确保所有出菜的高质量和摆放，员工知晓饮料点单 当餐厅经理缺席时，处理和参加所有会议 职位要求 在主管职位至少有3年经验，具有奢华酒店/餐厅背景为先 英语阅读，书写，口语流利 当地语言阅读，书写，口语流利 必须能够自我激励及他人 在安全，谨慎，有组织的方式下工作 具有深厚的食品和准备工作知识 了解酒和饮料知识 必须有能力使所有层次的客人和管理层相处融洽 必须有能力在同一时间处理多种任务 必须特别关注细节和拥有广泛的服务知识 具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识 酒店行业应用知识 有能力辨认客人并记住他们的喜好 需要全球认可的餐饮证书 酒店本科毕业或者其他相关领域

岗位职责 1.制定酒店公关及媒体宣传计划。 2.组织新闻界和商界人士宣传酒店。 3.策划宣传活动。 4.社交媒体运营。 5.接待饭店所有的重要人物及宣传。 6.处理负面新闻，进行危机公关。 工作要求 1.大专以上文化程度；3年以上国际品牌酒店同岗位工作经验，有筹备经验。 2.优秀的语言表达能力，能够在公关活动中进行富于感染力的演讲。 3.较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。 4.了解电子商务，大众传播，平面创意和具有创新性的写作与编辑能力。 5.个性积极主动，工作认真负责。

岗位职责： 负责现代集团旗下海河假日、亚朵天津之眼店、四季酒店的财务和运营管理相关工作。 任职要求： 5-10年甲方酒店管理公司经验或者五星级以上的国际酒店工作经验。

岗位职责 1.制定酒店公关及媒体宣传计划。 2.组织新闻界和商界人士参观饭店。 3.向市场销售总监定期提交拜访总结报告。 4.代表饭店参加所有官方活动。接待饭店所有的重要人物及宣传。 5.处理负面新闻，进行危机公关。 6.收集市场和竞争对手信息，每周向市场销售总监提交报告。 岗位要求 1.大专以上文化程度；2年以上同岗位工作经验。 2.优秀的语言表达能力，能够在公关活动中进行富于感染力的演讲。 3.较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。 4.了解电子商务，大众传播，平面创意和具有创新性的写作与编辑能力。 5.个性积极主动，工作认真负责。

岗位职责 1.在销售总监或市场销售总监的直接批准下对主要市场的地区制定销售拜访计划，对一些特别地区的市场进行电话销售，向销售总监汇报潜在市场客户的需求范围； 2.确保与组织者有效的沟通； 3.在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店； 4.了解并熟悉竞争对手的所有产品信息，包括公司协议价、主要客户及其产量、酒店客房、餐饮、会务等，并定期向销售总监汇报； 5.根据销售团队架构来协助销售总监分配对日常工作进行有效分配； 6.通过定期的回忆，确保销售团队与酒店运作团队有效的沟通； 岗位要求 1.大学商务和其他相关专业毕业； 2.4年国际酒店相关专业毕业； 3.良好的书写和口头交流技巧； 4.英文及普通话或其他一门语言流利。

Job Summary 工作简述  To manage existing accounts and develop new business for the resort from the wholesale markets. 维持度假区在旅游批发市场现有客户和开发新业务。 Key Duties and Responsibilities 关键职责  ▪ Based in Sanya this role is responsible for managing existing accounts and developing new accounts from the wholesale markets 维持度假区在旅游批发市场现有客户和开发新业务。  ▪ Responsible for growing and maintaining share of wholesale markets from assigned account base 负责指定旅游批发商市场份额的增长和维护。  ▪ Contracting and developing relationships with wholesalers, travel agencies, tour operators and DMCs. 与旅行批发商，旅行社，旅游经营者和地接社签订合同及发展合作关系。  ▪ Taking an entrepreneurial approach to dynamically leverage trade partnerships 运用企业的经营方法，对商业合作关系进行动态的杠杆调节。  ▪ Representing Atlantis Sanya at trade shows when required 在需要时代表三亚亚特兰蒂斯参加贸易展示会。  ▪ Be fully updated with all related sales data and sales action plans, keeping in mind budget expectations, cost of sale and ROI analysis 全面更新所有相关的销售数据和销售行动计划，同时考虑预期预算，销售成本和投资回报率分析。  ▪ Maintain awareness of current and potential markets/trends/, coordinates all activities to maintain and increase revenue through added business volume and increased rate 意识当前和潜在的市场/趋势，协调所有活动，通过增加业务量和增长率来维持和增加收益。  ▪ Procures new and repeat business for the resort by monitoring contact with: tour operators, wholesalers, travel agencies, and professional associations within local, regional and international markets. 通过与当地，区域和国际市场上的旅游经营者，旅游批发商，旅行社和专业协会进行监督联系，为度假区获得新的和重 复的业务。  ▪ Creates and implements special programs to achieve greater productivity through: 通过个人电话销售保持与旅游批发商和旅游经营者联系-至少每天三个电话销售：  o Increasing average rates 提高平均价格 o Increasing occupancy 增加入住率 o Increasing business volume during difficult periods 在困难时期增加业务量  ▪ Act as a single point of contact for each assigned account / territory 作为每个指定客户和区域的单一联系人。  ▪ Monitor & act upon market feedback to support relevant changes 监控并根据市场反馈采取行动，适应市场变化。  ▪ Communicate effectively to all sales colleagues relevant issues to own / teams accounts in order to maximize market penetration 与所有销售同事有效沟通相关事宜，拥护自己/团队客户，以最大化市场渗透。  ▪ Responsible for 100% account penetration by establishing a close working relationship at all levels within own accounts 通过建立起不同级别客户的紧密合作关系，将客户渗透率做到 100%。  ▪ Identify all sales opportunities and secure for the group 识别所有的销售机会并对其有把握。 ▪ Maintain and grow positive customer and partner relationship 维护和发展积极的客户和合作伙伴关系。  ▪ Set & meet customer/partner expectations with all accounts 坚持并满足所有客户/合作伙伴期望。  ▪ Responsible for managing all relevant KPI’s related to own accounts 负责管理与自己的帐户相关的所有相关 KPI。

Job Purpose:    工作目的 To assist in creating optimum customer satisfaction by providing the highest standard of food quality and presentation at the same time maximizing the profit margins through effective management of the relevant kitchen operation. 创建最佳客户满意度，通过提供最高标准的食品质量，同时最大化利润，通过有效的管理，相关的厨房操作。 KEY RESULT AREAS 主要工作职责 1.     Must have a sound knowledge of Western and Asian food preparation and presentation 必须具有丰富的中、西式食品知识 2.     Techniques suitable for Coffee Shop and Western Restaurant and Western banqueting Activities. 具有与咖啡厅、西餐厅、宴会厨房相关的技能 3.     To supervise and ensure smooth and efficient operation of the Kitchen Department     保持厨房的日常操作正常。 4.     Establishes standards of food quality and preparation and ensures they are strictly adhered to.                       保食品质与量的高水平供应。 5.     Supervises the issuance / receiving of requisitions, kitchen transfers, food costs, etc.       监督厨房的进货、出货、转移单据，及食品成本等等 6.     Develops new menus for promotions and restaurants to ensure continuous progression                   创新出品，增加营业收入                                   7.     Supervises preparation of daily market and grocery list, issues maintenance and follow-up 监督每天的市场采购单和食品清单，发出及跟进。                                                       8.     Inspects all storerooms, refrigerators, freezers and receiving areas daily      每天检查所有的冰箱、库房、及存放食品的地方。 PERSONAL SPECIFICATION 个人能力描述 ·     Reasonable English language skills 良好的英语沟通能力 ·     Sound organizational skills 健全的工作技能 ·     Ability to lead, motivate and develop a team of individuals 能过有效的管理团队 ·     Able to handle demanding workload 能够在苛求的条件下工作 ·     Sound knowledge of working practices of the kitchen 厨房工具的安全操作。

Job Purpose:    工作目的 To assist in creating optimum customer satisfaction by providing the highest standard of food quality and presentation at the same time maximizing the profit margins through effective management of the relevant kitchen operation. 创建最佳客户满意度，通过提供最高标准的食品质量，同时最大化利润，通过有效的管理，相关的厨房操作。 KEY RESULT AREAS 主要工作职责 1.     Must have a sound knowledge of Western and Asian food preparation and presentation 必须具有丰富的中、西式食品知识 2.     Techniques suitable for Coffee Shop and Western Restaurant and Western banqueting Activities. 具有与咖啡厅、西餐厅、宴会厨房相关的技能 3.     To supervise and ensure smooth and efficient operation of the Kitchen Department     保持厨房的日常操作正常。 4.     Establishes standards of food quality and preparation and ensures they are strictly adhered to.                       保食品质与量的高水平供应。 5.     Supervises the issuance / receiving of requisitions, kitchen transfers, food costs, etc.       监督厨房的进货、出货、转移单据，及食品成本等等 6.     Develops new menus for promotions and restaurants to ensure continuous progression                   创新出品，增加营业收入                                   7.     Supervises preparation of daily market and grocery list, issues maintenance and follow-up 监督每天的市场采购单和食品清单，发出及跟进。                                                       8.     Inspects all storerooms, refrigerators, freezers and receiving areas daily      每天检查所有的冰箱、库房、及存放食品的地方。 PERSONAL SPECIFICATION 个人能力描述 ·     Reasonable English language skills 良好的英语沟通能力 ·     Sound organizational skills 健全的工作技能 ·     Ability to lead, motivate and develop a team of individuals 能过有效的管理团队 ·     Able to handle demanding workload 能够在苛求的条件下工作 ·     Sound knowledge of working practices of the kitchen 厨房工具的安全操作。

主要工作职责（包括但不限于以下内容）： 餐饮销售经理负责对酒店各餐厅的客人关系进行维护、为餐厅增收。不断努力拓展新客户，同时保持现有客人的忠诚度，协助打造创新的促销活动，以最大限度地提高直销利润。监督和指导餐饮销售的相关方面，负责客户服务、组织管理、销售管理等，超越客人期望。 底薪及提成组成综合收入。   基本职责： 1.餐饮销售 2.客户关系拓展及维护 3.通过微信群或其他平台管理客人，定期推广餐厅及产品 4.收集来自各餐厅客户的反馈 5.建立受众联系人列表，与已经与众多客人保持联系的餐厅经理和助理经理密切合作

Key Responsible: 主要工作职责： Implementing and monitoring action plans toensure Revenue Plan objectives are achieved 制订与收入计划相关的工作计划，以确保收入计划目标得以实现 Oversees the selling and servicing of groupbusiness 监管团组业务的销售和服务 Works in the preparation and management ofthe Department’s budget 进行编制和管理部门预算。   Qualification： 任职资格： Demonstrated ability to interact withcustomers, employees and third parties that reflects highly on the hotel, thebrand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Problem solving, reasoning, motivating,organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力 Good writing skills 具有良好的写作技能 Leadership Skills 具有领导能力   招聘全过程受昆明洲际酒店纪检工作领导小组全程监督 监督电话：0817-63188888-6007 监督邮箱：kong.yiling@hcthotels.cn 监督邮寄地址：云南省昆明市西山区怡景路5号昆明洲际酒店 纪检领导小组

Job Summary 职位简述 To Assist Front Office Manager to oversee the front desk and back-office operation, lobby, coordinates and monitor that all guests arrival, departure and in-house experiences are as per resort standards 协助前厅经理监督前台和后台办公室的运作，大堂协调和监督所有客人的到达，离开和得到入住的体验是依照度假标准的。 Key Duties and Responsibilities 主要义务和职责 Adhere to all Resort rules and regulations as per Service Standard Policies and procedures 坚持所有酒店规章按照服务标准的政策和程序操作。 Ensure the reception team work with a sales focused attitude and are aware of sales opportunities within the resort which will assist with the maximization of revenue. 确保前台接待以专注的态度接待客人，并了解酒店内的所有增销机会，这将有助于实现收入最大化。 Attending daily operation meeting 参加每天的运营会议。 Attending all group meetings. 参与所有团队的会议。 Ensure all team members are aware of all room revenue targets and are kept informed of performance results. 确保所有团队成员都知道所有的收入目标，并保持对业绩结果的了解。 Review VIP arrival& special events. 查阅贵宾到店和特殊度假村活动。 Ensure all non-guaranteed reservations are released at the appointed time. 确保所有非担保预订在指定时间内被取消。 Adhere to the resort selling strategy by ensuring the use of correct rates. 坚持销售策略，确保使用正确的价格。 Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests. 确保所有的预订都是通过专业的方式来处理，确保客人会带来更多预定。 Ensure a consistently high standard of presentation is maintained for both the department and the team members. 确保部门成员维持一致的高标准

Job Summary 职位简述 Manage Receiving the distribution team efficiently, maintain appropriate management policies, and be responsible for the orderly operation of the receiving platform accept the audit work of health team achieve HACCP assessment pass. 确保收货组、配送组高效运作管理，维持合适的管理政策，对收货平台的运作有序负责，接受卫生团队审核工作，实现HACCP 考核通过。 Key Duties and Responsibilities 主要义务和职责 Maintain complete knowledge of and comply with all store areas, departmental policies and standards and procedures. 保持部门政策、标准和流程的完整性，确保被所有收货区域所遵守。 Maintain the hygiene standard of the receiving area as per Atlantis and China guideline and standard. 依据亚特兰蒂斯及中国政府相关准则和标准维持收货区域的卫生标准。 Ensure processes are conducted according to best practices. 确保流程依据最佳操作进行管理。 Coordinates any equipment movements and needs in indoor and outdoor set ups by the stewarding manager. 协调由管事部经理所提出的室内外任何设备的移动和需求。 Plan, organize and control the activity of the Receiving, distribution and returns operations in a safe and cost manner. 计划、组织和控制配送、收货和退货操作的活动以安全、成本可控的方式进行。 Responsible for the financial results of the operation. 对运营的财务业绩负责。 Maintain Receiving of all store items. Record any equipment or materials received and follow up any outstanding equipment loan. 保持所有接受货物的清单。 记录所有接收的设备或物资，跟踪所有未归还的借出设备。 Monitor and maintain Receiving record accuracy. Analyze data to monitor performance, problem solve, and plan improvements. 监控和保持接受清单记录准确性。 分析数据用以监控绩效、解决问题和计划改进。 Ensure that a safe workplace is maintained at all times. Provide resources necessary to be proactive towards addressing issues in the workplace. 确保工作区域一直处于安全状态。 在工作区域提供必须提前具备的相关资源。 Supervise central receiving function to include receipt of raw materials, equipment, supplies, spare parts, and finished products. 监督包括原材料、设备、零配件和制成品在内的主要收货功能。 Receiving managers coordinate processes to ensure customer satisfaction. An awareness of and strategic response to external influences, such as legislation, fuel cost and environmental pressures is vital. 收货经理协调过程以确保顾客满意。对类似立法、燃油成本、环境压力大的外部影响的战略性的意识和反应是非常重要 的。 Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods. 监控货物移动和储存的质量、数量、成本和效率。 Coordinating and controlling the order cycle and associated information systems. 协调和控制订单周期及相关的信息系统。 Analyze date to monitor performance and plan improvements and demand. 分析数据以监控绩效、改进计划和需求。 Allocating and managing staff resources according to changing needs of business. 依据业务变化配置管理人员。 Liaising and negotiating with internal guest and resolve issues. 与内部客户保持联系和商榷以解决问题。 To track supplies of law materials and finished products, ensure that all deliveries arrive on schedule, and keep the costs of operating a warehouse and fleet of delivery vehicles as low as possible. 跟踪原材料和制成品的供应，确保所有货物按计划交付，尽量降低仓库运作和运输车队的成本。 Ensure safety methods, practices and programs are implemented and maintained. 确保安全的方法、操作和计划得到实施和保持。 Familiar with all hotel services/facilities to respond to guest inquiries accurately. 熟悉所有酒店的服务/设施以准确响应客户需求。 Maintain positive employee relations at all times. 一直保持积极的雇员关系。 Assist to retrieve any loose equipment, and amenities in all areas. 协助恢复所有区域不牢固的设备设施。 Load and unload trucks, vans or golf carts to departmental standards. 按照部门标准装卸车辆。 Report delays, accidents, or other traffic and transportation situations to management. 报告延迟、事故或其他交通问题以便管理。 All accidents, damages and injuries are to be reported to the security department and director in accordance with company and departmental policy. 所有事故、损毁和受伤须依据公司和部门规定向安保部门和总监报告。 Undertake any other assignments as reasonably issued by the Director of Material Control. 完成由物控总监分配的其他工作。 Ensure there is an emphasis on continuous improvement and the bottom line. 强调持续改进和底线原则。

§   Ensure guests are welcomed by staff, seated and attended to warmly and courteously at all time and address guest issues during service according to company procedure. 确保客人受到员工的及时欢迎，一直热情周到，并根据公司政策及标准解决客户问题。 §   Maintain a complete understanding of all policies, procedures, standards, specifications, guidelines and training programmes. 确保对所有政策，程序，标准，规格，准则和培训计划时刻有着全面深刻地了解。 §   Ensure company objectives are achieved in regards to sales, service, quality, appearance and sanitation of the establishment through the training of employee’s whist maintaining a positive and productive working environment. 通过培训员工的维持积极和富有成效的工作环境来确保企业的销售，服务，质量，外观和卫生设施的目标。 §   Ensure reservations are maximised within the restaurant in liaison with Reception and the central reservations team. 与前台接待及预定中心一起协作以确保餐厅预订量最大化。 §   Maintain a comprehensive knowledge of the menu and an understanding of the wine list up selling to guests when appropriate. 保持对餐厅菜单的全面了解，并懂得运用正确的葡萄酒知识，以便在适当时向客人积极销售产品。 §   Proactively communicate with the kitchen regarding menu changes, availabilities and specials. 随时主动与厨房团队交流沟通菜单的更改、菜品的可用性及每日特荐菜品等信息。 §   Manage relevant reporting and analysis of the outlet to ensure cost effective goals are being met and surpassed. 管理餐厅的相关报告和分析，以确保成本效益目标的达成并努力超越。 §   Maintain responsibility for leading, inspiring and motivating the restaurant team to achieve workforce stability, productivity and loyalty. 保持对领导、鼓励和激励餐厅团队的责任，保证员工工作的稳定性、效率以及忠诚度。 §   Works as a team, liaises and coordinates with team, peers and other senior managers of all divisions 以良好的团队意识与团队成员及别部门管理层进行有效协调沟通。

To ensure the completeness, accuracy and timely collection of accounts receivable in accordance with approved credit terms. 确保应收账款的完整性，准确性和及时收回性，并与经过批准的信贷条款一致。 Key Duties and Responsibilities  主要职责和责任  ▪ develop, update as required and implement the departmental operations manual including policies, procedures and task-lists in line with the overall Resort policies and procedures and relevant Government Regulations  根据要求完善更新并执行部门运营手册，包括与度假村程序政策和相关政府规章相一致的部门政策程序。  ▪ ensure all subordinates are aware of and follow the operations manual, providing training as appropriate  确保所有的下属员工清楚并遵守运营手册，并给予必要的培训。 ▪ review, research and recommend to management on whether credit should or should not be granted to a debtor, as requested by Sales/other departments  根据销售部门或其他部门的要求，审查、研究并向管理层推荐是否应该或不应授予债务人信用。  ▪ liaise with approved debtors to ensure accurate information is maintained, set them up in the accounting system and maintain up to date  与已批准的债务人保持联系，确保准确的信息得到维护，在财务系统中建立并保持最新的信息 ▪ ensure Bank Guarantees obtained from Debtors are properly recorded and maintained up to date  确保债务人提供的银行担保得到正确地记录和保持最新的信息  ▪ ongoing review of the existing credit terms against actual performance and other matters with appropriate recommendations to management on amended terms  对现有的信用条款进行审查，对实际的业绩和其他事项进行评估，并对修改后的条款提出适当的建议。  ▪ maintain good communication with other Credit Managers in Sanya and elsewhere on the status of particular debtors and other relevant matters which could affect the credit situation for the Resort  与三亚和其他地方的信贷经理保持良好的沟通，特别是债务人的信用状况和其他相关事宜，这可能会影响到度假村整体的 信用状况。  ▪ organize and chair regular credit meetings with relevant members from other departments, provide up to date status information, prepare minutes and monitor follow-up action  与其他部门的相关成员组织并主持定期的信贷会议，提供最新的状态信息，准备会议记录，并监督后续行动。  ▪ constantly monitor the actual versus target Accounts Receivable Outstanding Days figure and work with the team (and others) to be better than the target  持续监控应收账款的实际和目标应收账款，并与团队(和其他人)合作，超预期完成目标。  ▪ Note: it is the responsibility of the respective departments to prepare Invoices to debtors, based on complete and accurate information. Invoices will be sent to Credit for review prior to sending out. The departments are also responsible to assist with debtor queries and collection efforts   注:根据完整、准确的信息，各部门负责开具发票给债务人。发票在发出前将被发送给信贷人员审核。本部门还负责协助 债务人查询和收集工作。  ▪ ensure Invoices are received from other departments on a timely basis, check that the Invoices are complete and accurate with all required supporting documentation attached, return to or follow-up with departments if not complete  确保发票在其他部门及时收到，检查发票是否完整，是否正确，是否有必要的支持文件，是否需要退回或跟进。

Key Duties and Responsibilities 主要职责和责任 ▪ Develop, update as required and implement the departmental operations manual including policies, procedures and task lists in line with the overall Resort policies and procedures and relevant Government Regulations 根据要求完善更新并执行部门运营手册，包括与度假村程序政策和相关政府规章相一致的部门政策程序。 ▪ Ensure all subordinates are aware of and follow the operations manual, providing training as appropriate 确保所有的下属员工清楚并遵守运营手册，并给予必要的培训。 ▪ Check the completeness of all income from the various systems (such as front office, food & beverage, communications, retail, Marine and Water Park, etc) into the accounting system and daily report 检查各种系统(如:前厅、餐饮、通讯、零售、海洋、水上乐园等)的所有收入是否完整的导入会计系统和日常报告中。 ▪ Review the daily report for unusual entries, investigate and correct as appropriate and/or bring to the attention of the Director of Finance 审查每日报告中不正常的条目,调查并适当的更正并提请财务总监注意。 ▪ Ensure all forms of rebates, allowances, complimentary, adjustments, voids, negatives and the like are test- checked for approval and against approved supporting documentation, highlight unusual or questionable items to the Director of Finance and prepare summaries with supporting documentation for approval by Senior Management and subsequent filing for audit purposes 确保所有形式的减免、折扣、免费、调整、删除以及类似测试的单据获得批准和并有相应的批准认可的支持文件,标记出不寻 常或可疑项目给到财务总监并准备高级管理层的批准与支持文件汇总用于后续审计。 ▪ Ensure all convention revenue is complete and accurate on a daily basis by comparing with BEO’s and other documentation and any variances are followed up with the Director of Events and the summary signed off by the Director of Events. 通过与 BEO 和其他文件的比较，确保所有的会议收入都是完整的和准确的，并且所有的差异和会议团队跟进，并得到财务 监的批准。 Ensure room rate variance, the complimentary in-house guest reports are test-checked on a regular basis, Ensure that these reports are approved by the rooms division and proper backups are available for upgrades and complimentary rooms. Obtain approval from Director of Finance and file. 确保房间的房价差异，以及免费的住店客人报告定期进行测试，确保这些报告是由客房部门批准的，并且适当的备份可以用 于升级和免费房间。获得财务总监和文件的批准。 ▪ Ensure the foreign exchange rates quoted at the front desk are up to date and in accordance with the agreed mark-up policy, and take into account any significant market fluctuations 确保前台的外币兑换汇率是最新的且符合标价的政策，并考虑到任何重大的市场波动。 ▪ Ensure the food & beverage functions are being followed by reviewing reports and other test-checks including open and/or missing checks, cashier closing reports and the like, following through on unusual or incomplete items and highlighting as appropriate to the Director of Finance 确保餐饮功能和信用政策的执行，包括检查报告和其他的检查，包括未付款/漏结账，收银员当班结账报告报告等等，跟进 并向财务总监强调不寻常的或不完整的项目。 ▪ Ensure all other revenue functions are being followed by reviewing reports and other test-checks including open and/or missing checks, cashier closing reports and the like, following through on unusual or incomplete items and highlighting as appropriate to the Director of Finance 确保其他收入功能和信用政策的执行，包括检查报告和其他的检查，包括未付款/漏结账，收银员当班结账报告等等，跟进 并向财务总监强调不寻常的或不完整的项目。 ▪ Ensure the relevant system reports are being prepared, completed and followed through as applicable, such as night audit, housekeeping discrepancy reports and the like, test-check on a periodic basis and highlight unusual items or incomplete procedures to the Director of Finance 确保相关系统报告是否准备、完成和跟进，如夜审、客房部房间差异报告等，定期进行检查，并向财务总监强调异常项目或 不完整的程序。 ▪ Ensure regular unannounced visits are made to the front desk, all F&B and retail outlets, Marine and Water Park and all other revenue areas for physical spot-checks and reviews of the operations, to ensure the required policies and procedures are being followed and highlight discrepancies to the Director of Finance 确保定期安排神秘客人到前台,以及所有餐饮和零售营业点,海洋馆和水上乐园以及其他收入领域做现金测试以及对服务的一 个评估,以确保所需的政策和程序被执行，并将存在的问题差异汇报给财务总监。 ▪ Ensure the procedures and reports of officer and entertainment checks are prepared on a daily basis highlighting any unusual items to the Individuals and Individual Departments. Monthly summaries for Officers & Entertainment Checks are compiled and approved by Director Finance, Director F&B, and Director Sales & Marketing. 确保每天检查日常工作餐和宴请的程序和报告都有被跟进，并获得批准，对相关个人和部门强调不正常的项目，每月汇总工 作餐和宴请，并由财务总监，餐饮总监，销售总监批准。 ▪ Spot checks to ensure that the General Cashiers perform well according to the hotel standards and requirements in the corporate General Cashiers’ Office as well as the cash control office in Aqua Venture/ Retail Village. 通过现金抽查确保总出纳根据酒店的标准和要求表现良好，以及在企业的总出纳办公室和水上乐园/零售村有相应的现金控 制。 ▪ Ensure the cashier reports are reconciled daily and any outstanding or unusual transactions are followed through promptly and completely 确保收银员报告每天都被核对一致，任何未完成的或不寻常的交易都要及时而彻底地完成。 ▪ Ensure the general cashiers reports are reconciled daily and any outstanding or unusual transactions are followed through promptly and completely and approve the reconciliations prior to submission to the Director of Finance for approval 确保总出纳报告每天都能协调一致，任何未完成的或不寻常的交易都要及时、彻底地完成，在向财务总监提交批准之前及时 调整一致 ▪ Maintain overall control of the cashier floats and ensure all floats are spot-checked at least once per month. 保持现金流的整体控制并确保每月至少抽查所有现金一次 ▪ Ensure the Income audit office is manned throughout the year. Open 365 days. 确保收入审计全年有人在岗，开放 365 天。 ▪ Ensure the scheduling is done according to the above requirement. 确保工作安排是根据上面的要求来完成的。 ▪ Ensure that all restaurant cashiers perform according to the hotel standards and requirements. 确保所有餐厅收银员根据酒店的标准和要求执行。 ▪ Use initiative to query and follow through on unusual transactions and undertake other audit techniques to assist with verifying the completeness and accuracy of the total income 使用主动查询和兑现不寻常的交易和其他审计技术来协助验证总收入的完整性和准确性 ▪ Bring to the immediate attention of the Director Finance any matters which appear to represent a material non- compliance with contractual agreements, possible fraud or irregularity, violation of laws or regulations, or significant deficiencies in internal control 带来的直接关注财务总监的任何事项似乎代表了材料与合同不符合,可能的欺诈或不规则,违反法律或法规,或在内部控制重大 缺陷 ▪ Assist as required with the month-end Accounts process to ensure the Accounts are prepared within the required timetable and is as accurate as possible 按要求协助月底结账流程,确保在规定的时间内做好账户准备并尽可能准确 ▪ Ensure all records are appropriately filed for ease of future reference, tidiness and for audit purposes, and utilize storage as much as possible taking into consideration all relevant Government Regulations 确保所有记录适当文件存档方便以后参考,整齐并符合审计的目的,利用存储尽可能多的考虑所有相关政府法规 ▪ Ensure the archive rooms are in orderly manner and the documents are stored properly. 确保存档房间以有序的方式和文件存储。 ▪ Get the old documents disposed in time and obtain a certificate from the disposal company. 及时处理旧的文件并从处置公司获得证明。 ▪ Liaise with other departments as appropriate to ensure the smooth running of the Resort operations, that there is complete communication flow and a positive working environment for the overall Resort 适当地与其他部门联系,以确保酒店运营顺利,与整个酒店有完整的通信交流以及维持一个积极的工作环境 ▪ develop, update as required and implement the departmental operations manual including policies, procedures and task-lists in line with the overall Resort policies and procedures and relevant Government Regulations 根据要求完善更新并执行部门运营手册，包括与度假村程序政策和相关政府规章相一致的部门政策程序。 ▪ ensure all subordinates are aware of and follow the operations manual, providing training as appropriate 确保所有的下属员工清楚并遵守运营手册，并给予必要的培训。 ▪ review, research and recommend to management on whether credit should or should not be granted to a debtor, as requested by Sales/other departments 根据销售部门或其他部门的要求，审查、研究并向管理层推荐是否应该或不应授予债务人信用。 ▪ liaise with approved debtors to ensure accurate information is maintained, set them up in the accounting system and maintain up to date 与已批准的债务人保持联系，确保准确的信息得到维护，在财务系统中建立并保持最新的信息 ▪ ensure Bank Guarantees obtained from Debtors are properly recorded and maintained up to date 确保债务人提供的银行担保得到正确地记录和保持最新的信息 ▪ ongoing review of the existing credit terms against actual performance and other matters with appropriate recommendations to management on amended terms 对现有的信用条款进行审查，对实际的业绩和其他事项进行评估，并对修改后的条款提出适当的建议。 ▪ maintain good communication with other Credit Managers in Sanya and elsewhere on the status of particular debtors and other relevant matters which could affect the credit situation for the Resort 与三亚和其他地方的信贷经理保持良好的沟通，特别是债务人的信用状况和其他相关事宜，这可能会影响到度假村整体的 信用状况。 ▪ organize and chair regular credit meetings with relevant members from other departments, provide up to date status information, prepare minutes and monitor follow-up action 与其他部门的相关成员组织并主持定期的信贷会议，提供最新的状态信息，准备会议记录，并监督后续行动。 ▪ constantly monitor the actual versus target Accounts Receivable Outstanding Days figure and work with the team (and others) to be better than the target 持续监控应收账款的实际和目标应收账款，并与团队(和其他人)合作，超预期完成目标。 ▪ Note: it is the responsibility of the respective departments to prepare Invoices to debtors, based on complete and accurate information. Invoices will be sent to Credit for review prior to sending out. The departments are also responsible to assist with debtor queries and collection efforts 注: 根据完整、准确的信息，各部门负责开具发票给债务人。发票在发出前将被发送给信贷人员审核。本部门还负责协助 债务人查询和收集工作。 ▪ ensure Invoices are received from other departments on a timely basis, check that the Invoices are complete and accurate with all required supporting documentation attached, return to or follow-up with departments if not complete 确保发票在其他部门及时收到，检查发票是否完整，是否正确，是否有必要的支持文件，是否需要退回或跟进。 ▪ ensure any advance deposits are properly recorded, monitored and applied against Invoices 确保任何预付帐款被正确记录、监控和应用于发票上。 ▪ ensure Invoices are recorded and forward to Debtors in the agreed format, on a timely basis, by email, mail, courier or delivery 确保发票的记录，并按照约定的格式，以电子邮件、邮件、快递或发货的方式及时向债务人提交 ▪ ensure queries from Debtors are promptly and completely resolved, liaising with other departments as required 确保来自债务人的查询及时并完全解决，并根据需要与其他部门保持联系。 ▪ visit Debtors as required in order to resolve queries, follow-up on outstanding amounts and generally to maintain a good working relationship 根据需要拜访债务人，以解决问题，跟踪未偿还金额，并保持良好的工作关系。 ▪ monitor credit terms and follow-up with Debtors to ensure receipts are received by the due date, preferably by Bank transfer or via delivery, courier or other 监控信贷条款，并与债务人跟进，以确保应收帐款在到期时及时收到，最好是通过银行转账或快递、快递或其他方式。 ▪ ensure credit card direct deposits are received when due and reconcile with transaction reports 确保信用卡的直接存款在到期时收到，并与交易报告一致。 ▪ ensure any short payments are promptly followed up with the Debtor / credit card company 确保任何短款都能及时跟进债务人/信用卡公司。 ▪ ensure credit card charge-backs are investigated, followed up and cleared 确保对信用卡的拒绝付款账进行调查，跟踪和销账。 ▪ ensure travel agency commissions are correctly calculated and recorded and where applicable, deducted from remittances or paid 确保旅行社的佣金是正确的计算和记录的，在适用的地方，从汇款或付款中扣除 ▪ ensure any short payments are promptly followed up with the Debtor 确保任何短款都能及时跟进 ▪ ensure all receipts by cheque or cash are banked intact on a daily basis following the agreed procedures 按照约定的程序，确保所有的支票和现金每天都存入银行。 ▪ ensure all receipts are applied to the respective Invoices recorded in the accounting system and maintain the aging reports 确保所有收款都被用于核销记录于财务系统中相应的发票上，并维护应收账龄分析报告。 ▪ ensure monthly Statements are sent out on a timely basis 确保每个月的对账单报表都按时发送出去。 ▪ ensure the agreed overdue letter system is applied and monitored 确保已认可的逾期催款邮件系统被应用和监控 ▪ manage any doubtful debts, skippers etc with authorities, agencies and others to achieve the best possible recovery 管控所有呆账、逃帐，可通过政府机构、代理商和其他机构来实现最大可能的偿付。 ▪ periodically review the detailed ledger for all Debtors and investigate any unusual transactions 定期检查所有债务人的详细分类帐，并调查任何不寻常的交易 ▪ ensure the detailed ledger remains in balance with the general ledger 确保明细分类帐与总帐保持平衡 ▪ implement and maintain a trace system for follow-up 执行并维护跟踪系统以进行后续跟踪 Page 5 of 7 Kerzner business use ▪ prepare and distribute reports on a timely basis, highlight and investigate major variances 及时准备和分发报告，突出并调查主要的差异 ▪ ensure regular follow-up with the main Debtors in order to maintain a good working relationship for the overall benefit of the Resort 确保与主要债务人的定期跟进，以维持良好的工作关系，为度假村的整体利益服务 ▪ use initiative to query and follow through on unusual transactions and undertake other audit techniques to assist with verifying the completeness and accuracy of the accounts receivable 利用主动性来查询和跟踪不同寻常的交易，并尝试其他审计方法，以协助核实应收账款的完整性和准确性。 ▪ ensure various systems and reports are maintained and highlighted for key performance indicators 确保各种系统和报告都保持和突出各项绩效指标 ▪ bring to the immediate attention of the Director of Finance (or more senior person) any matters which appear to represent a material non-compliance with contractual agreements, possible fraud or irregularity, violation of laws or regulations, or significant deficiencies in internal control 如果发现某些材料不符合合同约定，可能存在欺诈或违规，违反法律或法规，或在内部控制上存在重大缺陷的情况，立即告 知财务总监(或更高层人士)的注意， ▪ ensure any required General Ledger postings are prepared on a timely basis 确保所有需要录入的总分类帐及时准备好。 ▪ assist as required with the month-end Accounts process to ensure the Accounts are prepared within the required timetable and are as accurate as possible 根据月末账户的流程进行协助，确保账户在规定的时间内准备好，并且尽可能准确。 ▪ assist as required with the annual Budget and ongoing Forecast processes 根据年度预算和正在进行的预测过程提供协助 ▪ ensure all records are appropriately filed for ease of future reference, tidiness and for audit purposes, and utilize electronic storage as much as possible taking into consideration all relevant Government Regulations 确保所有的记录都被适当地归档以备将来参考、整洁和审核目的，并尽可能地利用电子存储来考虑所有相关的政府法规。 ▪ liaise with other departments as appropriate to ensure the smooth running of the Resort operations, that there is complete communication flow and a positive working environment for the overall Resort 与其他部门保持联系，确保度假村运营的顺利进行，确保整个度假村的沟通顺畅，工作环境良好。 ▪ undertake any other assignments as reasonably issued by the Associate Director of Finance and/or Director of Finance 承担财务副总监和财务总监的合理分配的其他任务 ▪ ensure there is an emphasis on continuous improvement and the bottom line 强调持续改进和底线原则

Job Summary 职位简述 According to the department sales target, make the direct channel marketing and operation proposal to implement and reach the high revenue. 根据部门销售目标、负责规划度假区餐厅的线上运营方案，制定营销计划并负责实施，让渠道销售达成高收益。 Key Duties and Responsibilities 主要义务和职责 In charge of F&B online channels operation management, including the daily operation, technology function, online promotion, campaign schedule and brand promotion. 负责餐饮线上渠道管理工作，包括设计和实施线上运营模式、在线宣传推广、活动策划、品牌定位包装及日常运营。 Organize the E-commerce team and in charge of team orientation, evaluation and management, make the high speed operation plan and reach the sales target. 组建餐饮线上销售团队，负责电子商务人员的培训、考核、管理工作，制定高效运作计划，带领整个团队实现营销目标； Develop the online marketing source and relevant channels then complete it according to the sales . 根据实际销售情况，开拓网络营销资源及相关渠道，并完成与相关网络平台合作工作； Monitor, adjust and analyze the operation data and draft the website operation analysis report, and come up with reasonable suggestions to deal with these issues. 监控、整理和分析运营的各项数据，及时撰写网站运营分析报告，及时提出合理化建议并处理问题； In charge of collecting the marketing and industry information and analyze the competitors and supply the advice for the company strategy. 负责收集市场和行业信息，分析总结竞争对手，行业信息，为公司的总体战略制定提供相关依据； Skills, Experience & Educational Requirements 技能、经验和教育要求 College degree or above, E-commerce or marketing major, 2 years F&B E-commerce operation working experience 大专以上学历，电子商务、市场营销等专业， 2 年以上餐饮电商运营经验； Grasp the 020 E-commerce operation mode, specification and operation procedure, get achievement in the tourism product operation 熟悉 O2O 电商平台的操作模式、规范和运营流程，并有成功运营旅游产品的经验； Proficient in the Internet and E-commerce relevant industry and grasp the Internet, E-commerce technology development trend 精通互联网、电子商务等相关行业，能较好地把握互联网、电子商务平台技术发展趋势、动态； Good communication and team management ability, individually organize the team, make sales strategy and management system. 具备良好的沟通与团队管理能力，能够独立组建团队，制定销售政策和管理制度； High strong responsibility, communicate and organize ability, and be good at communicate with team. 有强烈的责任感，上进心和事业心，沟通与组织协调能力，善于与团队进行交流合作。

【岗位职责】 1、负责完成宴会销售目标， 营业指标和酒店的指标。 2、协助市场销售总监管理并协调餐饮部，确保顺畅运作，及时有效的完成每日工作任务。 3、协助酒店新产品及服务的开发和推广。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、合同、广告宣传服务协议。 7、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务的战略规划。 8、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 9、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 10、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 【岗位要求】 1、大专以上文化程度；1年以上同岗位工作经验。 2、办公系统及软件操作熟练 3、良好的沟通组织协调能力 4、熟悉大连本地市场及资源

1、对湘菜有专业了解，协助中餐总厨编列餐厅湘菜菜单。 2、以湘菜的制作与研发为主要的工作内容，具有较高的烹饪技术，保证出品质量。 3、熟悉各种原材料的名称、产地、特点、价格，检查购进货源的质量、数量。 4、收集顾客对菜肴的意见，作为完善菜肴制作标准的参考依据。 5、严格执行中餐厨房的各项规章制度，确保食品卫生安全，执行相关预算并合理控制成本。

1、对川菜有专业了解，协助中餐总厨编列餐厅川菜菜单。 2、以川菜的制作与研发为主要的工作内容，具有较高的烹饪技术，保证出品质量。 3、熟悉各种原材料的名称、产地、特点、价格，检查购进货源的质量、数量。 4、收集顾客对菜肴的意见，作为完善菜肴制作标准的参考依据。 5、严格执行中餐厨房的各项规章制度，确保食品卫生安全，执行相关预算并合理控制成本。

岗位职责 1、制定及执行酒店市场销售计划 2、酒店市场开发、客源组织和酒店客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 岗位要求 1、28-45岁，大专以上文化程度；5年以上四星级以上相关岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

【岗位职责】 1、负责主持楼面服务工作，服从餐饮总监和上级领导的安排。对本部门各项工作有计划的安排、检查、督导、协调、考核下属工作。确保完成酒店各项经营指标。各项工作规范性、程序化、标准化、制度化。 2、主持本楼面的工作例会，听取汇报，督促工作建设，提高工作质量、工作效率，及时调整、协调各部门的工作，及时发现解决工作中存在的问题。 3、根据市场情况和季节变化，了解宾客需求及时将信息反馈给厨师长，并配合厨房拟定菜肴回复计划。控制物品标准规格和要求，满足市场供应。 4、负责要求和监督各岗位执行各项规章制度，负责楼面范围的卫生，对餐厅环境及餐厅卫生负有领导责任，负责本部门的消防安全和质量管理工作。 5、注重现场管理，安排大型团体宴会并接待好VIP客人，妥善处理客人的投诉。 6、负责督促各部门保持设备整洁完好和正确使用，家强餐具价值易耗品的费用控制，制定餐具管理赔偿制度，节约费用成本。 7、建立良好的公共关系，加强沟通，广泛收集宾客及其他部门的意见，总结经验纠正错误，不断改进工作。 8、审阅每天业务报表，掌握当日客情预定，资源准备及厨房准备工作，了解当日的重要客情，以及宾客的有关情况和特殊要求，认真组织安排各项当前准备工作。 9、协助配合本部门员工的专业节能培训及日常的质量管理工作，提高全面综合素质。 10、做好思想政治工作，抓好本楼面精神文明建设，宣传企业文化，关心员工生活，增强企业凝聚力，奖罚分明，激发员工工作的积极性，更好的开展工作。 11、协调本部门与其他部门的关系，做好总监和总经理交办的其他工作。 【岗位要求】 1、五官端正，沟通能力良好，处事灵活，服务意识强； 2、有丰富的大型中餐管理经验； 3、具备良好的职业道德和餐饮服务精神。

高级宴会及会议统筹经理协助宴会及会议统筹总监领导和监督管理宴会会议统筹团队。他 / 她负责监督和指导各方面的谈判和协调进程，同时要确保分派的公司/散客/MICE/私人/旅游团队等活动成功举办。带领宴会会议统筹团队进行顺畅的运作，最大化生意机会，提供高标准的服务。 岗位职责： 1、协助宴会及会议统筹总监，根据团队图表的状况为宴会会议统筹团队分派活动 2、负责将团队相关信息传达给其他部门，如：签发宴会会议订单，团队简历和主持活动前的筹备会。 3、联系客户，确认细节，并对于活动的摆台和策划给予专业的意见。 4、根据市场趋势回馈，时刻掌握客户最新动态，通过与销售总监和销售经理的密切沟通全面了解市场目标 岗位要求： 1、有至少5年从事酒店宴会统筹、销售的工作经历 2、对高档宴会的组织及执行有丰富的经验。 3、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议 4、良好的英语书写及口语能力

岗位职责 1、主持康体部工作；实施各经营项目；提供经营与日常管理的方案。 2、巡视各营业网点，确保营业的正常进行。 3、抽查各种设施，确定能正常营业。 4、抽查员工上岗情况，确定设备正常运作；对人员、物资、服务质量、安全、防火负全责。 5、处理重大宾客投诉，尽量满足宾客要求，维护酒店利益。 6、对员工进行培训，并制定相关管理规范，保证服务质量。 7、负责酒店对客项目活动，能够组织开展各类如亲子、情侣、家庭活动等。 岗位要求 1、大专以上学历，有相同岗位工作经验5年以上。有度假型酒店工作经验优先。 2、掌握酒店基础管理知识，懂得成本管理与核算，熟悉康乐设施管理，了解市场营销学和公关知识。 3、熟悉工商管理法规、治安消防条例及音像管理规定。 4、具有级织，指挥、计划、控制和协调能力。 5、有拓展市场，发展业务的能力。 6、有较好的文字组织和语言组织表达能力。