岗位职责 1、推动企业文化的落地与执行、开展团队建设、提高团队凝聚力,并针对执行结果进行有效反馈和改进； 2、做好各部门综合协调工作和日常事务处理，努力发挥公司的整体组织优势; 3、做好公司后勤保障工作及相关资产管理； 4、负责公司相关证件办理以及年审等工作； 5、参与组织、协调安排公司的各种会议及各种活动，做好公司的各项接待工作； 6、严格控制各项行政费用的支出，负责拟定办公室行政费用预算，合理减少成本开支,规范办公用品； 7、严格把控员工餐食堂的管理工作。 岗位要求 1、本科及以上学历，有3-5年同岗位工作经验，有相关行政管理经验者佳； 2、熟悉行政流程和制度，具备一定的行政管理能力； 3、掌握办公软件，如Excel、Word、PowerPoint等； 4、具备良好的沟通和协调能力，具备较强的责任心； 5、具备良好的逻辑思维能力，能够独立思考和解决问题。

岗位职责： 1. 18个月管培生培训项目，参照主管级别的薪酬入职 2. 管培生期间将由部门总监，人力资源部以及相关部门经理辅导，完成指定的工作内容及培训项目 3. 招聘行政管理方向和质检方向管理培训生(协助总经理处理酒店筹备期日常行政工作，在酒店开业后可以逐渐转向质检工作方向) 任职要求： 1. 优秀的服务意识，对酒店业充满热情 2. 性格外向，富有感染力，处事灵活，抗压性好 3. 优秀的英文听说读写能力，有海外教育、工作或实习经验者优先考虑 4. 优秀的电脑办公软件使用能力，如：Word, Excel, PPT等

Each year Mandarin Oriental, Guangzhou selects a number of promising, passionate young hoteliers to become our Interns or Management Trainees in selected departments within the hotel. The programs provide intensive training for some of the top students study in the hotel schools across the globe. The program provides aspiring students with a unique opportunity to develop and to learn from leading hospitality professionals. 房务部管理培训生 Rising Fan - Rooms Duties and Supporting Responsibilities: 1. Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations and accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (LRA) and Mystery Shopper (D’Richey and Coyle) 2. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements 3. Monitor FLHSS standards for achieving the goal (FLHSS Audit) of the department as well as the hotel 4. Assist to promote upselling programmes in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis 5. Monitor the standard of telephone reservation taken by colleagues and also responsible for, if applicable, Quality Track result (ResMax) 6. Continually proactively find ways to improve the scores of all audits related to the department 7. Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night 8. Develop thorough understanding of all FLHSS policies and procedures and be prepared to play an active leading role in any emergency situations 9. Handle any guest’s inquiries or complaints, emergency situations, overbook situation and ensure personally speak to any guest that are being transferred to another hotel. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (PSMS). Always share, report and consult with Director of Front Office Operations of any guest complaint/ comment/ recommendation 10. Always stationed at hotel lobby to greet and farewell guests, particularly VIPs and arrivals/ departures by limousine, take an active role in carrying out guest recognition programme (e.g. taking photograph for VIPs, giving birthday amenities etc), maintain effective guest relations, builds rapport and offer personalized service and assistance 11. Reviewing arrival list, departure list and birthday guest list on daily basis 12. Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures 13. Check all rooms assigned for VIPs prior to their arrivals ensuring amenities, room cleanliness and room facilities are ready and up to standard/ expectation 14. Work with Guest Relations Manager on extending courtesy call to VIPs and long staying guests during their stay and proactively offer assistance on any service arrangement e.g. departure transfer, restaurant booking, meeting arrangement etc as well as arranging occasional afternoon tea or morning breakfast with them 15. Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy 16. Relieve duty and day-off of Guest Relations Manager/ Guest Services Manager when needed and upon request by superior 17. Coordinate and cooperate with Guest Services team on checking/ following room discrepancies, due-out, high balanced etc 18. Maintain good knowledge of hotel’s services, facilities, room rates, packages, events, programmes and be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour to guests at anytime 19. Overseeing the execution of Frequent Flyer Programme at Front Office (Alder) including but not limited to. response to guest inquiries, retro-claim, data export etc 20. Responsible for the execution of key card system (e.g. issue employee key from key system, renew employee keys) and be the main coordinator with IT&T and Engineering during system down. Work closely with Engineering on any key lock malfunctioning situations and assist whenever required 21. Being the main coordinator of the department on monitoring and supervising the handling and daily usage of company keys (FLHSS related key management) 22. Be familiar with Guest Services, Guest Relations and Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Make recommendations on operating procedures to ensure smooth operation when necessary. Review with Assistant Front Office Manager on Assistant Manager related policies and procedures periodically to ensure information are updated to current status 23. Assist with trainings and colleague development 24. Familiar with Front Office related IT&T systems and take part in any system related activities 25. Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior 26. Ensure instructions from senior management is being conveyed and followed through 27. Always maintain a good work relationship with other departments 28.  Other ad hoc tasks and duties as required by Senior Assistant Manager, Front Office Manager, Director of Front Office Operations and Hotel Manager 餐饮部管理培训生 Rising Fan - F&B Duties and Supporting Responsibilities: 1. Provide leadership and support for Restaurant colleagues. 2. Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines. 3. Ensure the profitability, efficiency, and creativity in the Restaurant. 4. Develop and implement system for checking maintenance of tabletop supplies through staff side work duties. 5. Create side work schedules for all positions. Ensure compliance and follow through. 6. To supervise the maintenance and cleanliness of the Restaurant at all times. 7. Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans. 8. To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm. 9. To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures. 10. To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel. 11. Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues. 12. Carry out any other reasonable duties and responsibilities as assigned. 13. Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.   Job Request: 1. Strong interpersonal and problem-solving abilities. 2. Excellent FO/F&B operation skill &  product knowledge. 3. Highly responsible & reliable. 4. Works well under pressure in a fast-paced environment. 5. Ability to work cohesively as part of a team. 6. Ability to focus attention on guest needs, remaining calm and courteous at all times. 7. English language skills.

Report to Learning and Development Assistant Manager / Manager. Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two-way communication that ensures morale and productivity reach the highest possible levels. 向培训与发展经理/副经理报告。协助在酒店内保持和创造积极的氛围，允许开放的双向沟通，确保士气和生产力达到最高水平。 工作职责/职位描述 1. 通过提供一种创造性、有趣和令人激动的环境，共同协同开展入职培训和其他培训等. 2. 协助准备培训及会议所需相关文件或报告以确保达到培训或会议所需要求标准. 3. 维护培训教室包括所有设备、书本和资料以及准备培训摆台. 4. 在石基系统记录、输入和维护以确保所有同事的培训和发展有所记录. 5. 协助观察部门培训，确保部门按照培训计划开展有效的部门培训。 6. 在酒店通过以身作则和模范带头竭尽全力倡导公司的远景、业务守则和优质服务体验. 7. 与整个人力资源团队紧密合作，共同倡导“雇主选择”哲学. 8. 确保培训与发展相关的公告栏得到维护. 9. 协助人力资源在所有同事认可项目上的执行，包括聚会、庆功会和其他相关的宴会. 10. 确保同事的仪容仪表标准符合广州文华东方酒店标准. 岗位要求 1. 2年培训相关经验或同等教育和经验。 2. 熟练使用微软办公软件。 3. 良好的中英文沟通和表达能力。 4. 有责任心和积极的态度，能承受工作压力并具有团队合作精神。

To assist the Human Resources Director in the smooth and efficient running of the Human Resources Department. To keep the Human Resources Director’s diary appointments and engagements and assist in planning. Maintain good working relationship with all colleagues throughout the Hotel. Provide courteous and professional service and handle colleagues’ enquiries graciously and efficiently. Maintain a high standard of personal grooming and hygiene at all time. 协助人力资源总监顺利并高效地完成人力资源部的内部工作，记录人力资源总监的日常会议及业务往来。与各部门员工的交流并建立良好的关系。提供彬彬有礼且专业的服务，处理员工需求时做到和蔼高效。时刻保持极高的个人形象标准及卫生要求。 工作职责/职位描述 1. 检查申请表的信息准确后提交人力资源总监签字。 2. 为部门会议，及其他相关会议做会议记录。 3. 如情况需要，协助组织员工会议。 4. 协助保持并加强员工的福利以确保高士气。 5. 协助内外部关系的交流。 6. 保持高效与部门总监，主管及所有员工的内部沟通。 7. 协助酒店落实激励员工，认知及参与等项目。 8. 供应部门的日常用品，包含文具，人力资源部的日常使用表格等等。 9. 协助员工公寓经理采购相应物品。 10. 掌控所有离国服务人员的工作许可及居留许可，包含协助离国服务人员申请到中国工作的正确的签证等。 11. 制作记录部门月度考勤表，包含休假申请，加班申请等等。 12. 协助福利经理检查月度考勤表并检查休假申请记录等。 职位要求 1. 具备优秀的中英文口头和书面表达能力及积极主动的沟通技巧。 2. 具备良好的Microsoft办公软件处理能力、视频拍摄与剪辑能力。 3. 具备友好、充满活力和外向的性格。有强烈的责任心，能在压力下工作且具有团队合作精神。 3. 良好的时间管理能力和组织协调能力。

·协助行政管家建立部门的标准操作流程和政策。 ·协助行政管家监督客房部每天的日常运营，保证客房楼层和公共区域都达到清洁标准以及所有团队成员提供高标准的对客服务。 ·监督和督促部门培训，包括培训项目、计划和方法。 ·根据酒店生意情况平衡团队成员的工作安排。 ·在日常运营过程中对部门团队成员的日常表现进行评估。 ·对空房间和住客房进行常规巡查，以确保房间达到高标准的清洁。 ·巡视酒店楼层、后场楼梯通道等客房区域，确保高标准的清洁和维护。 ·行政管家不在时，监督洗衣房每天的正常运作。 ·主持每日楼层的会议，告知当天预抵的VIP的相关信息、客人的意见投诉和其它特殊任务的安排等。 · 协助行政管家定期召开客房部沟通会议，听取团队成员意见以更改完善管理办法，与团队成员沟通酒店发生的需要特别注意的分享。 ·行政管家缺席时，参加相关会议，发表关于酒店发展的建设性意见，也保证管理层信息的及时传达给团队成员。 ·和工程部保持高效沟通以维护保养客房，使房间一直处于良好的状态。 ·与前厅部协调配合，关闭需要维修和深度清洁的房间，并保证在最短时间恢复出售。 ·协助行政管家，参与并提供相关部门预算的建议 ·确保对采购物品的数量得到控制和优化，部门的费用在酒店预算可控范围内。 ·确保客房部的所需物品的充足性。 ·确保团队成员坚持酒店安全制度、紧急情况处理规定和程序。 ·执行酒店管理层委派的其它工作。

岗位职责： 协助人力资源总监及人力资源经理进行人力资源部的有效运作；建立良好的员工关系以完成饭店目标。确保严格执行当地政府制定的各项法律法规及酒店人力资源政策；同各部门有效沟通，为部门经理及员工提供人力资源方面的建议。 岗位要求： 1、为每个独立个体的发展，长处和能力提供指导和反馈，协助他们完成工作目标 2、在专业领域具有专业的理解力，技能及知识的同时，管理每日商业营运及提出创新解决方案来完成特定的工作挑战 3、具备道德标准，人事招聘过程，人员选择，培训及发展，薪酬及福利，劳动关系及谈判，人事信息的知识 4、具备道德标准，监管法律，人力资源薪酬及福利申请方式，包括员工薪酬及工作事故处理流程的知识 5、有能力招聘，面试，并且雇用符合条件的应聘人员。包括具备对每个步骤中最佳实践方案的知识 6、本科，酒店管理专业优先

岗位职责/职位描述 岗位职责 1.协助酒管理层收集对客服务过程中所产生的问题信息。 2.大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。

岗位职责： 1. 保存以前、现有客户的资料和档案。 2. 安排销售拜访。在酒店接待重要客户。 3. 记录上月的销售活动或其它相关活动。 4. 向市场销售总监提交拜访概况的报告，提交月销售拜访计划。 5. 每月提交客人客房使用量的总结报告。 6. 每周提交竞争对手情况报告。 岗位要求： 1.本科以上文化程度；2年以上同岗位工作经验。熟悉酒店领域的销售工作。 2.在当地有一定的客户群。 3.有较强的团队合作意识，及强的团队领导能力。 4.具有一定的外语水平，能够阅读预定函电并进行接待服务。 5.熟悉公关营销部的业务，能协调各岗位的工作。 6.具有一般的公关和社交能力。 7.形象气质佳。

岗位职责： 1.参与处理所有与薪资福利相关的事项，并提供建议和帮助。 2.建立、维护和管理酒店考勤系统，确保考勤和薪资发放都经过审批程序，确保薪酬发放的准确性，保证发放流程都符合集团的相关标准和规定。为各部门考勤员提供及时有效的指导和帮助。 3.负责员工档案的管理。 4.负责当地所有员工的社保、公积金、商业保险及其他劳动关系相关福利事宜。 5.和政府部门保持密切关系，及时更新在劳动法律、劳动关系和劳动仲裁方面的信息。 6.准时完成人力资源相关报表，协助人力资源总监做好劳动生产率和人工成本的预测和分析。 7.负责人力资源部的办公室的文件归档，并保持所有好的整理文件的方法。 8.及时有效的处理所有进/出备忘录和其他文件。 9. 处理在人力资源部的办公室里收到及所需派发的人事变动表。管理员工转正、升职/降职、调职、工资调整及辞职。 确保所有的表格和数据都得到准确的处理，归档和更新。 10.负责管理酒店各类劳动合同，确保所有合同都在有效期内。 11.负责部门员工所有人力资源部相关政策条例和劳动法的基础培训。 12.监督检查所有休假、医疗费用、违纪以及人员变动表格的正确管理和操作。 13. 保证工作区域及员工区域的安全及卫生，如员工宿舍、员工餐厅、倒班宿舍等。 14.指导部门员工有条不紊的处理好所有员工薪酬福利方面的运作。 15. 保证人力资源部严格遵守相关的保密政策。 16.推动新政策程序以及系统的实施，以更新人事的存档系统和人事相关的各类档案。 17.处理员工仲裁以及法律案件确保酒店形象利益不受损害。 18.负责酒店健康证的管理和保存，确保证件在有效期内。 任职要求： 1.有酒店工作经验者优先  2.具有很好的组织沟通能力 3.吃苦耐劳，态度谦虚 4.精通中英文书写、会话,有英语四六级等级证书

1. Draft the hotel's comprehensive business reports, plans, summaries, resolutions and briefs as well as the department's official correspondence. 2. Attend regular administrative meetings, take meeting minutes, and understand the implementation of decisions and resolutions. 3. Summarize all kinds of reports, and keep a good record of hotel events and foreign affairs. 4. Handle daily reception, letters and visits, etc. 5. Responsible for the daily telephone transfer of the general manager. 6. Examine and review the external and internal articles. 1、起草酒店综合性的业务报告、计划、总结、决议简报及本部门的公文函件。 2、参加行政例会，做好会议记录，了解各项决定、决议的贯彻情况。 3、汇总各类报表，做好酒店大事记和外事活动日志。 4、做好日常接待、来信来访等有关事宜。 5、负责总经理的日常电话接转。 6、审检对外发文、对内行文。

Job Description: 1. Assumes the role of a Personal or Household Secretary and, as well as keeping the family agenda, he would be expected to carry out personal shopping for his employer, handle the mail and be in charge of the household accounts. 2. Always be adaptable and flexible, ready to take on new responsibilities as and when his employer sees fit. He is the byword for common sense, patience and expertise. 3. Receiving guests. 4. Maintaining household security. 5. Assisting in cooking as well as serving meals and drinks to guests. 6. Arranging the table for serving meals. 7. Drawing household budgets,Keeping wine cellars and having knowledge regarding fine wines. 8. Possession of excellent public communication skills. 9. A passion for serving guests and collaborating with other staff. 10. Ability to work under pressure and for long unscheduled hours. 11. Excellent managerial and supervision skills. 1.主要作为客人的管家负责提供全过程的服务。例如：将负责替客人购物，帮助客人收发邮   件和管理客人的账目 2.需要有较强的适应能力，处事灵活，为了更好的适应客人，能承担新的职责。有判断力    是他的处事格言。此外，还需要耐心和专业知识 3.迎接客人 4.维护客人的安全 5.能在烹饪和就餐服务上帮助到客人 6.布置餐桌 7.为以家庭为单位的客人制定预算，对红酒知识有一定的了解 8.拥有比较强的沟通技巧 9.对客服务要有激情，能和其它工作人员合作 10.能在压力下工作，并适应不规律的工作时间 11.有卓越的管理和监督技能 Job Requirements: 1.Bilingual in both English and Mandarin （verbal & written） 2.Luxury five star experience necessary 3.Prior formalised training as a butler is highly regarded 4.Must be willing to work varied hours, including nights, weekends, holidays and split shifts （according to the needs of the guests） 1.具有良好的语言能力：英语和普通话 2.奢华五星级酒店的工作经验 3.接受过正规的贴身管家培训的优先考虑 4.必须能够根据客人的需要接受多变的不规律的工作时间。包括夜晚，周末，假日

岗位职责 1. 保存以前、现有客户的资料和档案。 2. 安排销售拜访。在酒店接待重要客户。 3. 记录上月的销售活动或其它相关活动。 4. 向市场销售总监提交拜访概况的报告，提交月销售拜访计划。 5. 每月提交客人客房使用量的总结报告。 6. 每周提交竞争对手情况报告。 岗位要求 1.大专以上文化程度；2年以上同岗位工作经验。熟悉酒店领域的销售工作。 2.在当地有一定的客户群。 3.有较强的团队合作意识，及强的团队领导能力。 4.具有一定的外语水平，能够阅读预定函电并进行接待服务。 5.熟悉公关营销部的业务，能协调各岗位的工作。 6.具有一般的公关和社交能力。 7.形象气质佳。

Responsibilities  工作职责 Create innovative publicity programs that will increase awareness and positive perception of the hotel, its spa, culinary programs, services, and personnel.  Programs should address specific needs as outlined in the marketing plan and capitalize on unexpected opportunities as they arise.   Maximize opportunities for publicity in all media through careful research and targeted editorial pitch plan, focused on key feeder markets for both the group and leisure segments.  Maintain professional relationships with media to support achieving the goals outlined in the PR plan, including the distribution of targeted media releases, media kits, pitches, and other PR related material.  Assist in the development and execution of an annual PR plan as an integral part of hotel marketing plan, based on guidelines given in the annual plan instructions, including a PR roadmap, segment strategies, and key PR initiatives.  Utilize all available electronic marketing tools to increase exposure to all available outlets, including the development of an eNewsletter; oversight of E-Mail broadcasts; Customized Mini-Sites; and all related electronic opportunities.  Maintain current image library and video footage to maximize media coverage.   Ensure that all hotel promotions, advertising, direct mail pieces, and collateral are in keeping with Four Seasons image and reflect the highest level of professionalism in content and presentation.   Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.  Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. Proof read all marketing material, including:  collateral, direct mail, advertising, printed promotional pieces, guest correspondence, etc. Perform other tasks or projects as assigned by the Manager of marketing.    1.创建创新的宣传计划，去加强品牌认知和对酒店正面的感知，它的水疗，烹调计划，服务和人员。 项目应该针对具体的需求，如在营销计划中的概述，并当这些需求出现时，抓住意想不到的机会。  2.通过仔细调查和针对性的编辑计划去最大化在媒体宣传的机会，关注主要市场，包括团队和散客市场。保持与媒体的专业关系去支持完成公关计划的目标，包括目标媒体报导的分布，媒体包，投掷，和其他相关的公关材料。 3.作为酒店营销计划的一个组成部分，协助制定和执行年度公关计划，根据年度计划说明书给出指导方针，包括公关路线图，分部战略，以及关键公关启用。 4.利用所有可用的电子营销工具去增加所有可销售点的曝光，包括开发电子报刊；电子邮件广播监督；定制网站；以及所有相关的电子机会。 维护当前的图像库和视频画面，最大限度的提高媒体覆盖率。 5.确保所有酒店促销，广告，直接邮件，和附属品都符合四季酒店的形象，并反应最高水平的专业精神，包括内容上和展示上。 6. 遵守员工手册内由四季酒店制定之第一、二类守则及操守指引。 7.协助市场销售部门所有客人的问询，包括协助应付频繁的来电及临时的酒店实地考察。 8.校对所有营销资料，包括：附属品，直接邮件，广告，印刷宣传片，客人信件等。执行公共事务经理分配的其他任务和项目。 Preferred Qualification and Skills  优先考虑的资格与技能 A minimum of three to five years’ experience in public relations A university degree in journalism or communications or equivalent experience in public relations or journalism Strong and effective interpersonal skills. Excellent English communications skills (verbal and written), a strong sense of quality and a creative mind set. Proficiency in leveraging social media networks and related monitoring tools . 1.至少三到五年的公关工作经验。 2.新闻或者传播的本科学历或者等同的公关或新闻的工作经验。 3.良好的人际交往能力。 4.优秀的英文沟通技能 （口语和书写），强烈的质量意识和创新思维。 5.熟练掌握社交媒体网络和相关监测工具。

1. 认真贯彻集团有关人事的方针、政策和指示，组织制定酒店人力资源计划，经酒店领导批准后实施； 2. 全面负责行政人力资源部工作，掌握业务范围，拟订本部门的工作计划，定期召开例会，布置、检查、总结工作，重大事项及时向有关领导汇报并共同研究、讨论决定； 3. 组织公司的绩效管理、薪酬体系建设、招聘、培训、选拔晋升、员工关系管理等工作的具体实施； 4. 按照有关政策，结合同行业标准和酒店实际制定本酒店工资、奖金、劳保、福利标准，报领导审核批准，负责工资、奖金、劳保、福利、加班费、夜班费及各种津贴报表的审核； 5. 组织制定员工培训规划，审核年度培训预算及实施方案； 6. 负责预防并解决员工与酒店认识方面的问题和投诉； 7. 管理层及员工提供劳动法律咨询和建议，解决员工有关劳动方面的争议和投诉、纠纷； 8. 下属员工管理，负责制定本部门内部员工的职责与权限； 9. 组织制定、修改、充实各项规章制度，做到管理规范化、科学化； 10. 负责定岗定编，制定劳动定员编制方案，年度人员的编制报表； 11. 根据部门人员需求情况，提出内部人员调配方案（包括人员内部调入与调出），经总经理审批后实施，促进人员的优化配置； 12. 对公司人工成本和进行统计分析，实现人工成本预算计划； 13. 公司各类证件管理，确保年检工作正常开展、完成； 14. 确保员工后勤保障工作，对于员工餐、员工宿舍监控管理，及时听取员工意见，做好员工满意度调查，并及时改进； 15. 政府相关部门关系的维护； 16. 完成领导交办的其它工作项。 l  任职要求： 1．25-45岁，大学统招本科及以上学历，人力资源管理、企业管理等相关专业； 2.至少具有5年以上酒店人力资源管理工作经验； 3.熟悉掌握薪资、招聘、福利管理技巧、熟悉人力资源日常管理工作流程 4.具有较强的组织领导能力、执行力、协调能力、团队建设能力，具有良好的语言和文字表达能力； 5.具有领导，指导和发展员工的能力； 6.具有培训、激励、评估、指导员工及经理的能力，以达到预订目标； 7.正直诚信，良好的个人素养，具有以身作则的能力； 8.与所有员工保持良好关系，在任何时候保守员工及客人的机密； 9.具有建立、完成及监督饭店及员工目标、战略计划及政策的能力； 10.良好组织及展示技巧； 11..与本地劳动局及政府机关保持良好关系； 12.熟悉国家及本地法律；  熟练掌握计算机技能。 备注：此岗位为丽江悦云别院酒店招聘。

JOB OVERVIEW This position is to assist the Global Sales team in China to achieve financial objectives through: (1) fully utilizing Lanyon and GSO systems to maintain and manage client information/ database and managing RFP leads; (2) handling incoming clients’ inquiries; (3) working together with colleagues in Wyndham Worldwide, Global Sales Organization & hotels; (4) assisting tradeshow and client events and (5) providing general administration support to the Global Sales team in China when needed. KEY RESPONSIBILITIES Use of Systems Work efficiently through the appropriate use of systems & business tools (such as Sales Force Lightning, Lanyon, Wyndham Communicate…etc) and maintain the information updated.  RFP Related ·      Manage all RFP rate loading requests and Lanyon system to make sure the information is correct and up to date. ·      Work closely with colleagues from all Wyndham Worldwide business units, master franchisees, management partners and hotels to ensure the continued success of the company. Identify and nurture key constituents that can assist in the achievement of the revenue goals. ·      Manage and prepare the necessary reports for RFP and Business Cases during the season. Help to analyze the RFP status year over year for the assigned region. ·      Support colleagues from all parts of the business that require assistance. ·      Work closely with US team for the RFP information and rate loading tasks. ·      Conduct the system training and webinar to facilitate the knowledge to help out. Tradeshows & Client events   Assist Global Sales team in China to organize tradeshow and client events when needed. External Relations        Take note and initial actions on the incoming inquiries and customer care cases on behalf of Global Sales; present in sales calls / presentations when required. General Administration support when needed           ·      Assist general administration such as maintaining the GSO presentations, promotional material and giveaways, handle incoming calls, monthly expense report process, coordinate payment, translation when needed.  ·      Assist in corporate related projects, tradeshows, client events, management & communication. ·      Approach all encounters with guests and colleagues in a friendly, service-oriented manner. ·      Maintain high standards of personal appearance and grooming. ·      Maintain a warm and friendly demeanor at all times. ·      Enforce Corporate and Office standards and procedures as it relates to all sales-related Client and Corporate Information Systems ·      Become proficient in all sales related information systems. Other duties, as required, related to Sales related systems. ·      Maintain all correspondence for global sales. ·      Compile general information pertaining to global sales. ·      Communicate and follow up with master franchisees or hotels on business inquiries. ·      Support colleagues from all parts of the business that require assistance. ·      Attend meetings / training as required by management. ·      Perform other duties as requested by management. ·      Carry out duties/projects as assigned by line manager from time to time. QUALIFICATIONS & REQUIREMENTS   College diploma or equivalent required. Hotel or Hotel manage company working experience is value added. Knowledge of hotel sales operation, especially RFP process is needed. Mandarin and English speaking and writing is a must. System management and interests on technique is preferred. Must be a team player and demonstrate ability to communicate with offices in various locations and time zones. Must be able to convey information and ideas clearly. Able to multi-task and prioritize work load: i.e. lead entry, follow up, respond in a timely manner to incoming communications, emails, faxes and phone calls. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must be effective in listening, understanding, and clarifying the issues raised by co-workers and guests. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from different sources and consider, adjust or modify to meet the constraints of the particular need. Work consists of moderately complex procedures and where basic analytic ability is required.  Selecting from choices defined in work policies and procedures solves problems.  Independent judgment is required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions.

岗位职责: Delight Guest和悦宾客 1.Check daily arrival guest information include VIP, membership, regular guest, group and relevant special requirements. 查看当天抵店客人信息，包括贵宾，会员计划，常客，团队预订及其它相关的特殊要求。 2.Responsible for correct registration procedures, filling out registration cards, room assignments, credit policies, etc. 负责正确的登记程序、填写登记卡、房间分配、信用方针等。 3.Familiar members plan to ensure proper handling, preparing reports, and actively participate in the development of new members. 熟悉会员计划，确保正确处理、准备报表以及积极参与发展新会员。 4.Assisting department training and evaluation. 协助部门培训与评估。 5.assisting department attendance. 协助部门考勤。 6.Report deficiencies and mistakes in the operation of the hotel to the superior. 向上级报告酒店在营业中存在的不足与失误。 7.Administer inspection of the facility, services and equipment in the responsible areas to make sure they are uncompromised. 视察相应区域的设施设备以及服务，保证他们的质量。 8.Be responsible for the preparation before the arrival of the team, confirm the total room rate of the team to ensure the correct collection. 负责团队抵店前的准备工作，确认团队总房价以确保正确收款。 9.Be familiar with room rates, discounts, packages, hotel facilities and special events, and ensure that the receptionist understands them correctly. 熟悉房价、折扣、包价、酒店设施和特殊活动等相关知识，同时确保接待员正确掌握。 10.Spot check all arrival registration cards and ensures details are entered accurately. 抽查客人的入住登记卡，确保准确录入客人资料。 11.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。 12.Maintains positive guest and colleague interactions with good working relationships. 保持与顾客和同事的良好合作关系。 13.Ensures that all Front Desk employees deliver the brand promise and provide exceptional guest service at all times. 确保所有前台员工遵循品牌承诺并始终提供优异的对客服务。 14.Ensures that the Department’s operational Budget is strictly adhered to and that all costs are strictly controlled. 严格遵循部门的运营预算，并严格控制成本。 15.Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 确保新技术和设备的运用，在降低系统占用的同时提高生产力。 16.Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities. 与各部门合作进行通信和同行实现高端客户的满意度和有利用人力和设施。 17.Contact the Competitor Hotel on a daily basis to obtain results on the performance of the competitor and update information in the shared drive. 每日联系竞争对手酒店，掌握其经营状况并在共享文档中更新。 18.Execute training programs and tools at Front Desk that addresses room availability, revenue, rate and selling strategies that can maximize occupancy. 了解酒店房间供应情况，收入，利润和销售策略。 19.Ensures the strict control of room keys. 确保严格的房卡管理制度。 20.Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities. 确保提前预留每日预抵贵宾房间、特殊要求房间、长住客的房间；通知客房准备房间，确保每间房间放置适当的欢迎赠品。 21.Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. 确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。 22.Responds to the results of the Service Audit and ensures that the relevant changes are implemented. 根据顾客意见调查结果，确保所有改进措施贯彻执行。 23.Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 以协助和灵活的态度与其他管理层员工密切合作，关注酒店的整体成功和客人的满意度。 24.Ensures that all guest details are entered correctly in accordance with the principles of clean data. 确保所有客人的信息的准确录入，并遵循清晰简洁的原则。 25.Oversees the punctuality and appearance of all Front desk employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 监督所有前台员工的出勤和仪容仪表，确保员工穿着合体的制服，并保持高标准的个人酒店和部门的仪表卫生标准。 26.Assist with the annual Performance Development Discussions with Front Desk employees, supports them in their professional development goals. Raining Manager and Departmental Trainers. 协助前台员工的年度表现评估工作，帮助员工实现自己的职业发展目标。 27.Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings. 通过持续的反馈和月度例会协助部门培训员不断进步。 28.Develops the skills and effectiveness of all Front Desk employees through the appropriate training coaching, and mentoring. 通过恰当的培训、指导或辅导，提高前台员工的服务技巧和工作效率。 29.Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. 鼓励员工创新、变革，以及积极面对挑战，并对他们的贡献表示认可。 30.Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. 确保员工遵守酒店、公司和地方的法律法规及与消防、安全相关的规定。 31.Feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented. 根据员工意见调查的结果，确保相关改进措施的执行。 32.Takes a proactive role in the discipline of employees, when necessary. Immediate counseling should be carried out when employees are observed to be discourteous and failing to carry out their duties responsibly 必要时承担训导员工的工作，在员工出现不当行为和未能履行应尽职责时给予及时纠正。 33.Identifies and provides feedback to the Front Office Manager on an ongoing basis, training needs of the department, as and when observed. 观察并发掘部门的培训需求，随时反馈给前厅经理。 34.Maintains close work relationships with other departments and their leaders to promote feedback cross training and efficient operations. 与其他部门及领导人保持良好的工作关系，促进交叉培训和有效行动的反馈。 35.Ensures high standards of personal presentation and grooming. 保持高标准的个人形象和仪容仪表。 36.Exercises responsible management and behavior at all times and positively representing the hotel management team. 始终对管理和个人行为负责，并且积极展现酒店管理层。 37.Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. 熟知酒店的员工手册内容，严格执行酒店的规章制度，尤其是有关消防，卫生，健康，与安全的政策和程序。 38.Attends training sessions and meetings as and when required. 参加必要的培训和例会。 39.Carries out any other reasonable duties and responsibilities as assigned. 完成其他合理分配的职责和任务。 40.Comply with the hotel's Code of conduct, staff rules and all hotel policies and procedures.  遵守酒店的行为准则、员工守则以及酒店的各项政策及程序。 41.Comply with the hotel's financial, service, safety, learning and development requirements. 遵守酒店财务、服务、安全、学习与发展的要求。 42.Practice the service culture SHINE with Service Essence Training 对客服务中践行《服务精髓》中SHINE的服务文化要求 43.Solve the guest complaints with service culture E-Leap within Service Recovery Training 当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则 44.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准 45.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 任职资格: Good health 身体健康 Good communication 良好的沟通技能 Pleasant looking 五官端正 Well presence 形象气质佳 Fluent in both verbal & written English & Mandarin 出色的普通话及英语的口语和写作能力 College degree or above 大专及以上学历 A minimum of 2 years as Front Desk in a similar size hotel 至少拥有在相当规模酒店2年酒店前台岗位的经验 Self-starter. 主动 Team-builder. 团队精神 Goals oriented. 目标明确 Tactful and sensitive to guests needs. 能体察客人需要 Positive role model. 以身作则 Ability fast learning 学习能力强 Computer knowledge. 计算机知识 Financial knowledge. 财务知识 Ability to work long hours. 能适应长时间工作

岗位职责: Delight Guest和悦宾客 1.Practice the service culture SHINE with Service Essence Training 对客服务中践行《服务精髓》中SHINE的服务文化要求 2.Solve the guest complaints with service culture E-Leap within Service Recovery Training 当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则 3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准 4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 5.Assume responsibility for all related Administrative function for the outlet 负责指定部门的相关行政工作。 6.Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 根据部门的标准和程序手册，监督执行情况。 7.Conducts regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。 8.Knowledgeable and responsible for all outlets related systems to include (POS, payroll management, work orders, cashiering and Table management) 充分了解和熟知并负责相关部门的后台运营系统（POS终端，薪资管理，工作指令，收银账户操作和餐桌管理）。 9.Responsible to drive the guest engagement and guest relations of your specific outlet. 推动所负责部门的良好客户关系。 10.Ensures that associates also provide excellent service to internal customers in other departments as appropriate. 确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务。 11.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following, through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。. 12.Personally and frequently verifies that guests in the outlet are receiving the best possible service and responsible for all guest recovery and corrective actions 经常亲自证实餐厅客人得到的是最好的服务，跟进服务补救并采取行动计划。 13.Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations. 在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。 14.Maximizes associates productivity through the use of prioritizing, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. 将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。 15.Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. 关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。 16.Achieves the monthly and annual budget target for Revenue and Covers 达到月度和年度个人目标和餐厅营业收入。 17.Assists in the preparation of the Annual Business Plan for Food and Beverage. 协助餐饮部年度经营计划的准备工作。 18.Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒、公司和本地的制度、政策和规章的规定。 19.Responsible for the inventory management and ongoing maintenance of hotel operating equipment and other assets. 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 20.Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 确保使用新技术和设备，简化工作系统提高工作效率。 任职资格: English Fluent in both writing and speaking 流利的英语说、写能力 With 3 years above 5 starts hotel working experience at All Day Dining. 具有5星级以上酒店全日餐厅同等3年以上相关工作经验 Good Leadership skills. 良好的领导能力 Good organization skills. 良好的组织能力 High energy level with presentation skills. 具备优秀展示技巧 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力 Proficient in the use of Microsoft Office 精通微软办公软件

岗位职责： 1.协助制定酒店年度培训规划和月度培训计划； 2.按期向培训经理反馈酒店培训实施结果； 3.与相关部门及培训师进行沟通，取得培训工作所需的协助； 4.深入部门，了解部门的培训需要，提出可行的教学建议； 5.协助组织开展各类员工活动。 岗位要求： 1.大专以上学历，有培训相关工作经验至少1年以上； 2.熟悉岗位培训工作程序； 3.具有良好的沟通能力和协调能力； 4.具有较强的文字综合能力和口头表达能力； 5.具备流利的英语表达能力。

工作地点：福州 （1）“菁”英生 培养规划： 第一年:确定发展方向-2个月五星酒店部门轮岗-选定工作项目3个月所属项目轮岗一定岗; 第二年:强化专业技能，以期适配行业副经理级别水准，表现优异者可提前晋升经理级别; 第三年:锻炼团队管理能力，以期适配行业经理级别水准。 岗位需求： 累计工作经验不超过3年(不含实习); 已担任国际奢华品牌(四季、文华东方等) 酒店主管岗位优先； 专业不限，专科及以上学历; 女生身高165cm以上，男生身高175cm以上，形象气质佳。 （2）“菁”禾生 培养规划： 第一年:3个月五星级酒店轮岗--确定发展方向-3个月岗位定向培养-选定工作项目-独立上岗; 第二年:岗位深度锻炼，强化专业技能，以期适配行业主管级别水准； 第三年:锻炼团队管理能力，以期适配行业副经理/经理级别水准。 岗位需求： 应届毕业生; 专业不限，本科及以上学历; 女生身高165cm以上，男生身高175cm以上，形象气质佳。

1.按要求参加部门经理会议和行政会议等，正确记录会议内容并及时传送到相关人员。 2.按要求为总经理的商务旅行进行安排。 3.根据各项工作任务的重要性帮助总经理进行安排。 4.英文口语流利，擅长书面翻译。 5.做好各类文件资料的追溯和跟进管理，以便各相关事宜能得到及时准确的处理。

1.       Arrange appointments and meetings for the GM, record same in diary and ensure the GM has the appropriate documentation for each appointment. 为总经理安排会议及预约，记录在工作日记中，确保总经理使用正确的文件。 2.       Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested. 按要求参加部门经理会议和行政会议等。 3.       Take minutes of attended meetings, accurately transcribe and circulate to relevant persons as soon as possible after the meeting. 正确记录会议并及时传送到相关人员。 4.       Assist with travels arrangements for business trips as required. 按要求为商务旅行安排行程。 5.       Receive visitors and guests. In the absence of the GM, answer questions and concerns and follow through resolutions. 接待来访者和客人。在总经理不在时回答客人的问题、帮助客人排忧解难。 6.       Assess priorities of work and, wherever possible, assist in organizing GM’s priorities. 根据各项工作任务的重要性帮助总经理安排工作。 7.       Arrange room and restaurant reservations for VIP guests/personnel if requested. 如果有需要，为重要客人预定房间及订餐。 8.       Answers telephones in the Executive Office as required. 接听行政办公室的电话。 9.       Take dictation of correspondence as required. 按照要求记录回信。 10.   Assist with translations, oral and written. 协助口头及笔头翻译。 11.   Maintain strictest confidentiality at all times on all matters. 保守秘密。 12.   Demonstrate essential overall knowledge of the organization. 充分了解酒店规划。 13.   Understand the responsibilities of other sections and departments and cooperate with them. 了解其他部门的工作职责并与部门合作。 14.   Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 15.   Demonstrate professional attitude and behavior at all times. 任何时候表现出职业态度及行为。 16.   Prepare and maintain files, reports, letters, memorandums and other relevant business documentation. 准备和维护文档、报告、信函、备忘录和其它相关业务资料。 17.   Ensure all reporting and servicing deadlines are met on a timely basis. 确保所有报告和服务都按时完成。 18.   Maintain an accurate tracking system for prompt handling of issues concerned. 作好各类文件资料的追溯和跟进管理，以便各相关事宜能得到及时准确的处理。 19.   Order and maintain office supplies. 保证办公室内办公用品的充足。 20.   Abides by the team member handbook. 遵守酒店员工守则。 21.   Abides by hotel policies and procedures. 遵守酒店的政策及程序。 22.   Abide by the hotel Code of Conduct. 遵守酒店的行为准则。 23.   Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和形为。 24.   Maintain personal presentation to hotel standards. 根据酒店标准保持个人形象。 25.   The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 26.   Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

岗位职责: Delight Guest和悦宾客 1.Practice the service culture SHINE with Service Essence Training 对客服务中践行《服务精髓》中SHINE的服务文化要求 2.Solve the guest complaints with service culture E-Leap within Service Recovery Training 当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则 3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准 4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 5.Provide Service to guests with the highest level of engagement 提供高水准的服务。 6.Ensures that associates also provide excellent service to internal customers in other departments as appropriate 确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务。 7.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following, through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 8.Maintains positive guest and colleague interactions with good working relationships 与客人和同事保持基于良好工作关系的互动接触。 9.Personally and frequently verifies that guests in the Outlet are receiving the best possible service. 经常亲自证实餐厅客人得到的是最好的服务。 任职资格: With 1 years above 5 starts hotel working experience at All Day Dining. 具有5星级以上酒店全日餐厅同级工作1年以上相关工作经验。 Good Leadership and Training skills. 良好的领导力和培训技能。 Good organization skills. 良好的组织能力。 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

岗位职责: Operate Excellently卓越运营 1.Receives guests, visitors, and candidates in a professional manner and in the DYTMGM Way. 以专业的、钓鱼台美高梅方式接待来访客人和应聘者。 2.Ensure the delivery of prompt, efficient and courteous service to guests, visitors and candidates. 保证向客人、来访者及应聘者提供及时、有效、礼貌的服务。 3.Makes suggestion on the improvement of guest service. 提供合理化建议以改进对客人的服务。 4.Receives all visitors of the hotel in a professional manner and DYTMGM Way. 以专业的钓鱼台美高梅方式接待来访的员工。 5.Function as primary support to the Hotel Operations including activities in employment, benefits, payroll, associates relations, wages and salary administration, worker’s compensation 在招聘、福利、工资、员工关系及收入管理方面支持酒店运作。 6.Maintain a favourable working relationship with all associates to foster and promote a cooperative and harmonious working climate 与所有员工保持积极的工作关系，以建立和提高团队合作和和谐 7.Maintains up-to-date personal records for all employees. 不断更新员工的档案记录。 8.Counsels employees on job related issues and where necessary on items of personal nature. 与员工进行与工作有关的沟通。 任职资格: -Positive attitude/role model 积极的态度/行动楷模 -Initiative 主动 -Customer Service Oriented 以客户服务为中心 -Good interpersonal skills 良好的交际能力 -Enthusiastic 热情 Organized 有组织能力