job overview职位概述
·
To provide an appropriate
welcome at Restaurants for guests and potential guests, maximizing their dining
experience using technical and individual social skills.
·
在餐厅适当的欢迎宾客和有可能的宾客，使用技能和个人的社交技巧使客人获得最好的体验。
·
Adhere to local regulations
concerning health, safety, or other compliance requirements, as well as brand
standards and local policies and procedures.
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遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
Duties and
Responsibilities工作职责
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Meet and greet all guests, and
potential guests, at the front of the Restaurant by ensuring the following:
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在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
o
Ensure the restaurant is ready
to receive guests prior to opening and that both wait staff and tables are
ready in line with opening standards
o
确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
o
Ensure restaurant operating
equipment is clean and in working order
o
确保餐厅运营设备的清洁并正常工作。
o
Maintaining impeccable uniform
and personal presentation standards in accordance with hotel policy
o
按照酒店的规定保持工服和个人仪表的高标准。
o
Welcoming guests to the
Restaurant, by using the Bar/Restaurant name
o
迎客人光临餐厅，使用酒吧或餐厅的名称。
o
Inquiring if they have a
reservation and noting it in the reservation book if they do
o
询问客人是否有预订，如有预定在预订册上做记录。
o
Creating a reservation for them
with their dining preferences if they do not and noting it in the reservation
book
o
为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
o
Being attentive to guest
requests
o
周到的满足客人要求。
·
Escort guests to their
preferred table or reserved table and seat guests according to restaurant
standards
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陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
·
Take telephone bookings and
document in the Reservation book according to restaurant standards
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接听电话订位并按餐厅的规范在预订冊上记录。
·
Train wait staff and bus staff
in hostess standards
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按领位员的标准培训员工。
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Be attentive to guests and
resolve their complaints where possible, reporting all incidents to your
Supervisor
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周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。
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Maintain responsibility of
cleanliness of hostess stations
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保持迎宾台的清洁。
·
Maintain responsibility of
cleanliness of all menus and drink menus
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保持所有菜单和饮料单的清洁。
·
Assist with beverage service
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协助饮料服务。
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Assist with food service
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协助食品服务。
·
Maintain detailed knowledge of
menu, including daily specials
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对菜单有具体的了解，包括每日特价。
·
Complete dockets accurately and
clearly
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准确和清楚的填写收据。
·
Maintain current information on
all general activities of the hotel
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了解当前酒店所有的活动。
QUALIFICATIONS
AND REQUIREMENTS任职要求
Required
Skills –
技能要求
·
Demonstrated ability to
interact with customers, employees and third parties that reflects highly on
the hotel, the brand and the Company.
·
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
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Alcohol awareness certification
and/or food service permit or valid health/food handler card as required by
local government agency.
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持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
·
Able to read and write English
·
能够读写英语。
Qualifications –
学历
·
High School or Vocational
Certificate in Hotel Management, Food & Beverage, or related field.
·
高中或酒店管理，餐饮或相关领域的职业证书。
Experience –
经历
·
1 years related experience or
an equivalent combination of education and experience.
·
1年相关工作经历，或与此相当的教育和相关工作经验结合的背景。
