- 6个月以上全职实习。酒店内部相关任意部门皆可。
- 尊重客人需求,认真对待客人的提问或投诉,热衷于满足客人期望,时刻提供专业和高水平的服务质量
- 工作自觉主动、负责任
- 具有良好的团队合作精神,全力支持并协助他人工作
- 出色的沟通及表达能力
- 性格开朗,能从容应对压力
- 愿意接受轮班工作
- 基本英语口语
- Full time traineeship with a minimum duration of 6 months. Students can be placed at any hotel departments if vacancies allow.
- Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards
- Acts on own initiative and takes responsibility for own work
- Has team spirit, willing to provide assistance and helpful
- Has good communication & interpersonal skills
- Has a bright and cheerful disposition,can contend with pressure
- Accepts to take shift work
- Basic oral English skills
To perform reception duties and ensure all the fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. Providing guidance for the guest on how to safely use the fitness equipment, ensuring guest satisfaction at all times.
负责接待客人,保证所有的健身设备运作正常及干净清洁,包括游泳池的水压、水温等。指导客人正确使用健身设施,保证客人满意。
1.To maintain a high guest service focus and excellent rapport by approaching the job with the guests always in mind and being proactive in a timely manner towards their needs and requests as detailed in the Hilton Brand Architecture section the Spirit of The Individuality Program handout.
根据希尔顿品牌建设及精神所述,秉承以客为先的宗旨,主动及时关注意客人的需求。
2.To be able to assist and explain the use of Health Club facilities.
能协助并解释健身中心设备的使用方法。
3.To check and ensure the audio-visual equipment is well maintained and in good condition.
确保视听设备保存完好及能正常使用。
4.To check and ensure all stock and supplies are replenished adequately – like the towels and water.检查与确所有保库存及用品准备充足,如毛巾和饮用水。5.To ensure the safety of all guest using the health club facilities.确保所有客人在使用健身设备时的安全。6.To ensure that all activities and job functions are performed in a safe environment using proper safety techniques.游泳池的设备摆放整齐;保持游泳池区域干净,将垃圾投放到垃圾桶内;运用正确安全的技术确保所有的活动及工作在安全的环境中进行。7.To ensure the opening and closing of the Health Club procedures are carried out smoothly and efficiently.确保健身中心的营业和关闭顺利有效地进行。
1.To fill out status reports.
填写房态表。
2. To give turn down service which may consist of the following:
按下列内容提供开床服务。
-To empty ash-trays and waste baskets.
清理烟缸和垃圾。
-To remove soiled glasses.
更换用过的杯子。
-To turn beds down.
开床。
-To turn on bedside lamp (one only).
只将床边灯打开。
-To check bathroom for cleanliness.
检查浴室是否清洁。
-To replace used towels.
更换用过的毛巾。
-To check bathroom supplies.
检查浴室内的客用品。
-To empty bathroom ashtray and waste basket.
清理浴室内的烟缸和垃圾。
-To make certain to place additional bathroom linen, soap and extra glass if room is occupied by a third person.
如果有第三个人住在房间内,要确保补充进额外的浴巾,肥皂和袜子。
-To pull-out welcome tea set-up after the guest had consumed upon arrival.
将到店客人饮用过的迎客茶撤出。
3.To surrender Lost and Found items to Housekeeping Office.
将客人的遗留物品交到办公室。
4.To fill out room attendant’s daily report.
填写服务员每日报表。
5.To clean the corridor service area and the back stairs.
清理楼道,服务区和后楼梯。
6.To provide shoe shine service.
提供擦鞋服务。
7.To spot rugs and carpets.
清理地毯上的污点。
8.To move and arrange furniture, to turn and place mattresses.
清理家具和床垫。
9.To wax and polish floors by hand or machine.
手工或用机器对地面进行打蜡和抛光。
10.To sweep and wash stairs and landings.
清洗楼梯和楼梯平台。
11.To place items requested by guests such as extra beds, cribs, bed boards, transformers or hair dryers etc.
按客人要求增加加床,婴儿床,床板,变压器和吹风机等。
12.To collect soiled linen from maid’s carts and uses chutes.
收集用过的布巾,并扔进布巾槽。
13.To do special duties given by the supervisor.
完成楼层领班交给的任务。
14.Performs other related duties assigned by the supervisors.
完成上级交给的其它任务。