Job Summary: The Executive Chef is responsible for the operations of all the kitchens and the delivery of the highest standard of food quality as per Marriott standards and procedures. Ensures that all food in the hotel, whether cooked or uncooked is consistent in terms of quality, taste and presentation as set by him. Ensures preparation of food produce superior meals within budget parameters, which will result in a profitable food operation. He plans meals, supervises and coordinates the work of chefs, cooks and other kitchen associates. He is also to be familiar with competitive operations with regards to pricing, quality and merchandising.  岗位概述：行政总厨的职责是负责所有厨房的运作，确保所有食品按照万豪的高标准，高质量出品。酒店内食品，成品或半成品保持一贯质量、口味及外观。在预算范围内提供高质量食品并保证利润。计划出品并管理、协调主厨、厨师及其他厨房员工的工作。同时也要关注竞争对手的食品、价格及质量。 Job Knowledge / Skill: 1.Must have a good knowledge and understanding of Western and basic Asian cuisines 2.Must be “hands on” and able to practice and demonstrate excellent technical kitchen skills. 3.Must have the ability and motivation to create new dishes and establish effective standards for all food production and presentation. 4.Must be a good trainer 5.Good command of English and a good communicator 专业知识技能： 1.必须熟知西餐食品及基本的亚洲菜系 2.熟练及出色的技能 3.必须有足够的能力创建新的菜肴并对食品的出品及展示作出适当的标准 4.是一个好的训导师 5.较高的英语水平及良好的沟通 Experience: At least has 5 years kitchen experience in 5 Star Hotel at supervisory level, with a minimum of 3 years as Executive chef. 经验：至少5年以上五星酒店主管级，及3年以上行政总厨的工作经验 Additional Skill required: Training skills and leadership.  With a very Proactive and positive attitude to work and demonstrate flexibility. 其它技能要求： 培训技巧及领导技能 积极主动的工作态度及很强的适应能力

JOB OVERVIEW The Audit Manager will assist in executing the department’s & APAC strategic plan and objectives to provide independent assurance that hotels in the APAC region are reporting in compliance with brand standards & respective franchise/management agreements. The Audit Manager will have the responsibility of conducting on-site and virtual property audits, completing audit file reviews, monthly financial reports, addressing special audit requests, and interacting with various constituents within the business to develop and maintain a network of key relationships within the organization.  Additionally, the position will serve as the main point of contact to resolve audit findings and work with property owners & internal teams to institute any necessary compliance measures.  The Audit Manager/Director will work very closely with the Audit Manager based in the U.S. who performs virtual audits for the APAC region, as well as with the APAC Operations & Legal teams. KEY RESPONSIBILITIES ·       Work with property owners / property management to resolve audit findings and achieve the desired improvement actions after audits are completed.  These responsibilities may include: -       Communicating and discussing audit findings with franchise/management owners, general managers, and senior leaders within the Brand Operations, Legal, and Finance teams. -       Providing guidance to franchise/management owners and general managers regarding proper procedures for accurate revenue reporting, which impacts the revenue recognized by the company. -       Formalizing the standard process for reporting of audit findings and resolution in APAC -       Negotiating terms of “Memos of Understanding” with franchise/management owners to ensure full understanding and resolution of audit findings.  ·       Conduct property audits (either in-person or virtually) in accordance with brand standards and respective franchise/management agreements and develop audit findings and recommendations.  These responsibilities may include: -       Drafting and sending audit confirmation letters prior to performing the on-site and virtual audits to inform property owners that an audit will be performed, noting the required financial records needed to complete the audit. -       Reviewing and testing hotels’ financial information to verify the accuracy of reported gross room revenue, as well as, ensuring financial operational procedures are in accordance with the franchise/management agreements and company brand standards. -       Documenting audit test procedures, findings, and results for review. -       Formalizing the standard process of auditing APAC hotels in partnership with Wyndham Legal and Operations -       Documenting the actual findings in a systematic manner ·       Monitor financial performance of properties and track status of properties’ “Memos of Understanding” post-audit together with the efforts to support AR collections. -       Work closely with Revenue Management team to understand the basic financial performance for certain brands as benchmark to detect issues -       Partner with the AR team to develop a standard process in which audits will contribute to overall AR collection efforts. ·       Carry out duties/projects as assigned by line manager from time to time. QUALIFICATIONS & REQUIREMENTS ·       Bachelor’s degree in Accounting or Finance is preferred. ·       Bachelor’s degree in other business-related concentrations would be considered if the candidate has significant work experience within the hospitality industry. ·       6-8 years of auditing and/or accounting experience is required. Prior audit or accounting experience within the hospitality or franchise industry is not required, but is a plus. ·       CPA or other business certification is a plus. ·       Excellent time management, organization, negotiation skills and customer service skills are required. ·       Interest in learning business processes, auditing principles, internal controls and system controls in a hospitality environment. ·       Familiar with APAC key markets local finance & tax law and regulations. ·       Possesses savviness and accuracy in dealing with numbers & reports. ·       Excellent analytical skills, be able to deep dive into the revenue report and identify the revenue loss. ·       Be able to establish and maintain positive relationship with internal team members & external stakeholders, fluency in both Chinese & English is required. ·       Self-driven and be able to work independently. ·       Great leadership skills and can drive the audit program within the region. ·       Results-driven and action-oriented. ·       Problem-solving focused with a can-do attitude. ·       Open-minded and innovative, willing to try all ways to achieve desired results. ·       Available to travel at 50% of the time or greater within the region.

工作职责： 1、根据集团战略与发展规划，推进集团体系化建设工作； 2、作为总裁办负责人，牵头对各部门进行团队管理及工作任务分配、跟踪与监督； 3、结合集团现状及发展目标，提供分析意见及具体可实施方案； 4、作为总裁办负责人，带领下属管理总裁的日常行程及会议安排； 5、负责集团重要对外文件的撰稿和相关部门的沟通。 任职资格： 1、硕士及以上学历，形象气质谈吐佳； 2、具有5年以上总裁办或董事会相关工作经验； 3、具有较高的视野，逻辑思维强，工作条理清晰，执行力强； 4、强计划运营能力，目标管理能力； 5、具有良好的组织管理、沟通协调及灵活应变能力； 6、具有较好的文字功底。

工作职责： 1.建立和完善公司整体法律事务相关规章制度和流程，搭建和规划公司内控合规、知识产权、诉讼、法律研究等管控体系； 2.参与公司战略管理，了解业务现状及发展趋势，给出相适应的法律风险识别及评估意见，提供解决方案； 3.负责公司法务团队建设及管理，组织公司内法律指导、培训工作，提高部门法律专业技能及集团各部门法律意识； 4.前瞻性地主动发现业务中的法律风险，制定解决方案预防、规避公司经营中的法律风险； 5.负责管理和协调外部律师团队。 任职资格： 1、本科以上学历，法律相关专业，年轻化； 2、10年以上大中型企业法务从业经验，5年以上法务团队管理经验，主导过商业综合体项目者优先； 3、法务专业知识扎实，对经营中出现的各类问题具备良好的判断能力； 4、熟知合规法务工作，对国家对商业、地产相关的法律、监管政策有深刻的认识和解读； 5、清晰的逻辑思维能力和分析、处理、应变及解决法律问题的能力； 6、性格开朗，优秀的协作和沟通能力，具备较强的进取心和敬业精神。

1、五年以上五星级酒店工程管理经验，三年以上同等岗位工作经验。 2、有较高的素养和强烈的责任感，具有良好的沟通技巧和对客沟通能力。 3、熟悉酒店行业、商业等方面的法律知识，超前的创新意识、营销思路和丰富的房务管理经验。 4、本科以上学历，具备优秀的英语沟通能力。

Job Description With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Director of Operations overseas and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members’ trainings. He / she ensures the highest levels of customer satisfaction. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD. -In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety. -Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service). -Train and implement Hilton standards and related departmental regulations. -Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition. -Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience. -Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services. -Manage all direct reports professionally, encouraging good teamwork and operations. -Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report -Conduct regular Operations meetings including all direct reports. -Supervise team members’ performance and grooming daily. -Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws. -Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc. -Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities). -Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing. -Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc. -Evaluate competitors’ products and price policies twice a year. -Ensure that VIP guests receive the care and service they deserve every day. -Adhere to the hotel’s security and emergency policies and procedures. -Assist the General Manager in all activities and functions related to the daily operations of the hotel. -Complete relevant tasks assigned by the General Manager. -Acting deputy in the General Manager’s absence. -The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. -Carry out any other reasonable duties and responsibilities as assigned.

如果您欣赏全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿，我们永远不会忘记我们在这里的初衷：取悦我们的客人、团队成员和业主。  行政总厨负责管理和领导烹饪工作，确保烹饪工作顺利进行并达到希尔顿标准。    我将做些什么？ 作为行政总厨，您将负责按照最高标准执行以下任务：  监督所有餐厅厨房的烹饪操作，包括糕点、主厨房、中餐厨房、行政酒廊以及管事部操作。  应邀参加场外活动。 规划、准备和实施所有区域和餐厅的高品质餐饮产品和设置。 与食谱、标准和装盘指南无缝衔接。 维护酒店运营中的所有 FSAA 方面。  合理使用所有设备、工具和机器。 注重不断改进培训手册和 SOP。 积极参与质量活动，如每日厨师简报会和每月团队会议，以改进烹饪操作、实现目标并保持沟通顺畅。 协助盘点库存。 了解酒店的入住率、活动、预测和成果。 根据要求准备菜单。 为试吃和拍照制作新菜肴。 参加服务简报会。 与服务团队有效沟通。 控制厨房内的工作岗位  有效回应每位客人的要求。 学习并适应变化。 善于接受建设性的反馈意见。 采购并控制生产。 这绝不是一份详尽无遗的清单，因为它会根据手头业务的性质、菜单内容和任何其他因素发生变化，届时可能需要根据业务模式重新界定职责。 提前审核各部门厨师长编制的轮值表，确保其达到较高的业务生产率和客人满意度。 严于律己，对自己和分配给自己的团队成员始终坚持正确的工作方法。  保持良好的个人卫生、干净的工作服、适当的卫生条件以及工作站和工作工具的清洁。  意识到食品受污染的危险，确保检查和适当更换冰箱中的配料。 向厨师报告问题并采取适当行动。 确保制定并更新食谱和成本计算。 挑选具有反映部门标准的素质和特质的团队成员。 监控食品质量和数量，确保以最经济的方式使用食材。 对新菜单和季节性食品概念变化提出建议。 每天与厨师联络，就任何挑战提出建议，确保客人在用餐期间不会遇到延误。 检查团队成员准备的食物质量是否达到要求的标准，并做出必要的调整。 监控整体食品操作，确保及时、正确地准备食品。 监督厨房的清洁、卫生和维护工作，并采取必要措施，尽可能保持厨房的最高标准。 参加沟通会议，确保所有指定的团队成员都能收到相关信息。 对团队成员和主管始终保持专业和积极的态度。  遵守既定的酒店规则和团队成员手册，确保您下属的所有团队成员也遵守这些规则和手册，以保证部门顺利运作。 协调、组织并参与厨房的所有生产工作。  检查和跟进单点菜单、每日菜单和季节性特色菜的配料，始终保持预设食谱、份量控制和成本计算的标准。 管理培训职能，确保所有团队成员在负责某个责任区之前都已获得岗位认证。 控制和监督最佳食品成本，以实现餐厅利润最大化和客人满意度最大化。 与主厨密切合作，定期会面，确定既能让客人满意又能为餐厅带来利润的菜单选择和特价菜。 审核所有工时表，确保团队成员的工作时间和用餐时间准确无误。 了解、实践并促进良好的团队合作，以实现任务、目标和整体部门标准。 召开烹饪部门会议，向团队成员传达重要的酒店信息，在主厨不在的情况下接收反馈，向上沟通，确保团队成员的高度满意。 确保所有团队成员完全了解并遵守酒店的团队成员规章制度。 管理层保留自行决定对本职位说明进行修改的权利。 履行分配的任何其他合理职责和责任。  What will I be doing?  As the Executive Chef, you will be responsible for performing the following tasks to the highest standards:  Oversee culinary operations in all restaurant’s Kitchens, including Pastry, Main Kitchen, Chinese Kitchen, Executive Club Lounge Kitchen as well as stewarding operations.   Work at off-site events when requested.  Plan, prepare and implement high quality food and beverage products and set-ups in all areas and in the restaurants.  Work seamlessly with recipes, standards and plating guides.  Maintain all FSAA aspects within the hotel operation.   Use all equipment, tools and machines appropriately.  Focus on constantly improving the training manuals and SOPs.  Participate actively in quality initiatives such as the daily Chef briefings and monthly team meetings in order to improve culinary operations, meet targets and keep communication flowing.  Assist in inventory taking.  Knowledgeable of hotel’s occupancy, events, forecasts and achievements.  Prepare menus as requested.  Work on new dishes for food tastings and photo taking.  Attend service briefings.  Communicate effectively with the Service team.  Control stations within the kitchen.  Effectively respond to every guests’ requests.  Learn and adapt to changes.  Be receptive to constructive feedback.  Purchase for and control production.  This is by no means an exhaustive list as it is subject to changes according to the nature of the business at hand, the menus’ content, and any other factors when duties might have to be re-defined according to the business pattern.  Review rosters prepared by Section Chefs in advance, ensuring that they fulfil high business productivity and guest satisfaction.  Be disciplined and adhere to proper work practices at all times for yourself and team members assigned to you.   Maintain good personal hygiene, clean uniforms, proper sanitation and cleanliness of the workstations and work tools.   Be aware of the dangers of contaminated food and ensure ingredients in the refrigerators are checked and replaced appropriately.  Report to the chefs on issues and take appropriate action.  Ensure that recipes and costings are established and updated.  Select team members who display qualities and attributes that reflect the department standards.  Monitor food quality and quantity to ensure the most economical usage of ingredients.  Advise new menus and seasonal food concept changes.  Liaise with the Chefs daily to advice on any challenges and that guests will experience no delays during the service period.  Check that the quality of food prepared by team members meet the required standard and make necessary adjustments.  Monitor the overall food operation and ensure that food items are being prepared in a timely and correct manner.  Oversee the cleanliness, hygiene and maintenance of the kitchen and undertake necessary steps to maintain the highest possible standards in this area.  Attend communication meetings ensure that all assigned team members receive this communication.  Maintain at all times a professional and positive attitude towards team members and supervisors.   Adhere to established hotel rules and team member handbook, ensuring all team members under your supervision do so as well for the department to operate smoothly.  Coordinate, organize and participate in all production pertaining to the kitchen.   Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times.  Manage the training function and ensure all team members are certified in their position before taking charge of an area of responsibility.  Control and monitor optimum food costs to yield maximum amount of outlet profit and maximum guest satisfaction.  Work closely with the Chef and meet regularly to determine menu selections and specials that is both satisfying to guest and profitable to outlet.  Review all timesheets to ensure that team members’ work times and meal breaks are accurate.  Understand, practice and promote good teamwork to achieve missions, goals, and overall departmental standards.  Conduct culinary department meetings and communicate important hotel information to team members, receiving feedback in the absence of the Chef, communicating upwards to ensure a high level of team member satisfaction.  Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.  Carry out any other reasonable duties and responsibilities as assigned.  我们在寻找什么？ 为希尔顿品牌服务的行政总厨一直在为我们的客人服务，并与其他团队成员合作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观：  高中文凭或同等学历。 有在五星级酒店或高标准餐厅担任厨房负责人的经验。 有行政主厨工作经验。 掌握最新的卫生知识。 持有有效的健康证书。 良好的英语口语和书面表达能力，以满足业务需求。 具有在国际连锁酒店担任类似职务的工作经验。 主修烹饪专业者优先。 在希尔顿工作会是怎样的体验？ 希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！ What are we looking for?  An Executive Chef serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  High School diploma or equivalent.  Head of Kitchen in a 5-star category hotel or individual restaurants with high standards.  Experience as a Main Chef/ Executive Chef.  Up to date with sanitation classes.  Possess a valid health certificate.  Good command in English, both verbal and written to meet business needs.  Work experience in similar capacity with international chain hotels.  A major in cooking, advantageous.  What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

岗位职责 •Formulates and recommends policies, procedures and standards pertaining to Recruitment & Selection, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, learning and Development, Performance Management and Career Development in accordance with Raffles’ established guidelines as well as national and industry, laws and customs, and ensuring that they are complied with by all departments •Develops and proposes plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business •Liaises with employment agencies, educational institutions, government bodies etc for staff and possible sources of recruitment •Formulates and recommends a sound wage and salary system, which facilitates the attracting and retaining of staff •Identifies, prioritizes and meets the short and long term training and development needs of the Hotel •Oversees the Hotel’s staff facilities including staff locker rooms, rest rooms, and staff restaurant •Directs the Hotel’s employee events and social and recreational activities •Directs the Hotel’s employee recognition programs •在员工招聘 & 筛选、薪资及员工福利、安全以及健康、员工沟通、员工关系、学习及发展、绩效管理和职业发展等相关方面，制定并推行与莱佛士现有制度以及国家和行业的法律法规相一致的的政策、程序以及标准，并确保各部门都遵守和执行 •制定与目前及未来酒店人员需求计划，并根据酒店的经营状况确保合适的人员配置 •与招聘机构、教育机构以及政府机关等组织进行联络接洽，建立招聘渠道 •制定并推行有效的薪资系统来帮助吸引和保留员工 •觉察出并提前迎合酒店在短期或长期内可能出现的培训和发展需求 •管理酒店的员工设施，包括员工更衣室、休息室以及员工餐厅 •组织酒店的员工活动、社交和娱乐活动 •指导酒店的员工奖励计划 岗位要求 •Demonstrate leadership qualities to build strong employee engagement •Strong interpersonal skills and attention to detail •Ability to work independently •Good communicator with fluency in English and ability to communicate in Mandarin •Proven organizational skills, able to set and meet deadlines as well as follow-through •Good understanding of what it takes to build a strong service culture •High integrity and ability to keep confidentiality •Executive presence – self assured exuding quiet confidence and humility •Minimum 8 years’ experience in managing Human Resources function in a luxury hotel / hospitality industry •为建立高度的员工满意度，展现领导力品质 •熟练的人际关系技巧以及高度关注细节 •能独立承担工作 •能熟练用英语交流，普通话标准 •良好的组织能力，能及时完成工作并能做好跟进工作 •能很好地理解如何建立强大的服务文化 •为人正直并能保守工作机密 •执行力展现 – 沉着自信并谦虚 •至少8年从事奢华酒店/服务行业人力资源管理的经验

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、大专以上文化程度；5年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

【岗位职责】 1、制定及执行酒店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 【岗位要求】 1、大专以上文化程度；3年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

体系化建设： 1.负责建立并完善集团运营部内部管理流程与制度； 2.负责建立并完善集团运营部与酒店管理团队之间的管理流程与制度，创造顺畅高效的沟通与技术支持平台。 3.负责制定相关运营管理制度要求下的汇报系统。 项目管控： 1. 根据市场发展，公司战略规划和成控原则协助研发低成本、高效的酒店产品和服务，并统筹监督执行，不断更新优化； 2.负责监督旗下酒店执行雅阁集团运营标准，确保旗下酒店管理及服务质量符合雅阁集团要求； 3.负责针对酒店主要运营部门，如客房、餐饮、前厅部、工程部、财务部的运营工作提供技术支持和专业化的指导； 4.负责定期收取运营管理流程规定的报告文件等； 5.保持与酒店总经理之间定期的业务咨询沟通，及时了解酒店经营动态和支持需求，维护良好的沟通机制； 6.根据项目情况及公司发展要求，负责编制相关报告，如年度工作计划、相关部门培训要求； 7.根据公司相关规定，负责定期提交工作总结、计划等文件； 8.在保证酒店服务品质和经营结果的基础上，负责运营费用的收缴。 团队建设： 1.建立高效的运营团队，包括销售、运营工程、财务的管控，根据公司发展需求和酒店经营需要提供专业的技术支持和管理之道； 2.建立并维护运营团队与酒店管理团队的沟通及汇报程序。 商务发展支持： 1.参与商务发展洽谈项目的讨论，提供专业的意见和建议，保证后期签约项目能够符合雅阁集团运营要求和市场发展需求，确保后期运营质量 2.商务发展洽谈项目提供相关专业的报告。

岗位职责： 所有餐厅厨房，包括饼房、主厨房、中餐厨房、行政酒廊厨房、管事部、外卖宴会。 计划和准备执行高质量的食品和摆设在指定的餐厅。 严格按照菜谱、标准和摆盘标准。 在酒店运营之中保持HACCP各方面要求。 正确操作所有的设备、器具和机器。 必须对具有持续性的人员培训和SOP’s的提高和改善保持关注。 必须积极主动参加每日质量会议（每日厨师晨会、团队会议），以保持厨房运营持续地提高，达到目标和保持顺畅地交流。 协调、组织和参与和厨房有关的所有产品的制作，检查并依照零点菜单和每日菜单，季节特供菜单。时刻保持预先设置菜单的标准、份量和成本。 与厨师紧密合作，常规会面决定菜单的选择，以同时让客人满意和获得各部分满意的收益。 召开厨房会议和传达酒店通知和收集员工的反馈意见，确保员工很高的满意度。 岗位要求： 高中或相等的学历，最好是专业烹饪学校毕业。 十至十五年管理厨房经验，或级别很高的个体餐厅并有八年主厨的经历。 很好的英文掌握能力(口语和书写)。 具有在国际连锁酒店的相关经验。

职位陈述 在总经理的监督和指导下按照希尔顿酒店的标准，程序和餐饮手册，餐饮部总监要对所有相关操作行为和员工负责。建立和维护最高标准的质量，培训，动机，等。遵循以有的指导方针。   我的具体职责是什么?  作为餐饮部总监，您将应以最高标准完成以下任务： · 制定与餐饮相关的制度和标准。 · 建立标准的餐饮销售，趋势和目录。 · 不断的改进制度，程序和设备。 · 在报告，预算，政策和未来计划上与管理层协商。 · 查看价格，供货来源，餐饮销售，趋势和清单。 · 确保优质食品和服务使客人满意。 · 在月底每个管理人员提交财务报表和提出意见。 · 确保可以达到预算目标。 · 确保可以最大限度提高部门利润。 · 确保部门运转在预算内。 · 确保所有执照已经申领完成。 · 对供给和服务做出提前监督。 · 和承办商见面学习新产品的使用。 · 确保培训计划按要求准时执行。 · 确保所有员工达到希尔顿酒店国际标准。 · 查看部门计划来确保部门未来发展。 · 与总经理和运营总监回顾规则事业。 · 确保所有员工接受培训，态度正确，友好和遵守纪律。 · 查看员工年薪。 · 确保了解餐饮相关的准备和服务。 · 了解直到今日的所有价格比对。 · 维护最高的专业个人形象。 · 建立和维护员工关系。 · 保护商业机密。 · 参与和执行与企业相关的一切工作。 · 完成总经理下达的任务。 · 参与并执行任何酒店商务活动范围之内的工作任务。 · 执行任何运营总监下达的工作任务。 · 餐饮部的工作使命在所有员工当中被建立并贯彻。 · 完成任何其他合理的职责和被指派的职责。 · 如有必要 ，部门有权更改或补充该职位描述。   下级 餐饮部副经理 我们寻找什么样的人才? 希尔顿餐饮部总监职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: · 五至八年餐饮经验/四/五星级酒店或高标准的社会餐饮管理。 · 很好的英文掌握能力(口语和书写)。 · 工作中数学方面的知识。 · 计算机基本的软件知识。 · 必要的餐饮相关专业知识。 · 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 · 具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 · 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 · 较强的餐饮及会议，宴会运作方面的知识和技能。 · 优秀的领导和人员管理技能，附加培训技能。 · 以客户为导向，并能够自信地建立和超过服务标准 。 · 具有全面的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。 · 优秀的人际处理能力并关注细节。 · 在九项能力资格认证中, 人员管理沟通和计划安排为强项。 · 通晓餐饮方面的知识及管理技能。 · 数学运算的能力。 · 用英语沟通的能力，及良好的情绪控制能力。 · 能承受压力。 · 身体状况良好。

岗位职责 Administration  行政 1、To ensure that all Food and Beverage forms and reports to be forwarded to the Area Food and Beverage Department are submitted properly 确保所有转交给餐饮部门的餐饮的表格和报告都按时递交了。 2、To maintain all hotel records and forms as prescribed by Sofitel hotel management and policies 按照索菲特酒店管理规定和政策，维护所有酒店记录和文件。 3、To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized 对于销售和成本方面，随时更新与财务业绩(预算与实际)， 并确保销售额和利润最大化。 Financial and Revenue Responsibilities 财务及收入职责 1、To ensure that each outlet is accounted for separately as an individual profit center 确保每个部门都是分别以一个独立的利润中心计算。 2、To ensure that each outlet is managed by a Manager/ Management Team who are totally accountable for their profitability 确保每个部门都是由经理/管理团队管理完全负责他们的盈利能力 3、To set, in close conjunction with each Outlet Manager, Annual operating budgets, be part of the F&B business plan 密切结合每个部门经理制定餐饮营业计划的一部分，年度运营预算。 4、Meets financial objectives based on budget or forecast  基于预算或预测·达到财务目标。 5、Track operating expense to adhere to budget 遵循预算，跟踪营业花费。 6、Conceives and develops products, concepts or changes which generate incremental revenue 构想和开发产品，概念或做出变化，总体提高收入。 Training and Human Resources 培训和人力资源 1、To ensure that the various outlets and banquets adhere to all Sofitel and hotel policies, procedures and standards 确保各部门和宴会遵循所有的索菲特酒店和酒店政策,程序和标准。 2、To represent the Food and Beverage Department  代表餐饮部。 3、To ensure that all Departmental Operations Manual are prepared and updated 确保准备和更新所有餐饮部门运作手册。 4、Induct new Ambassadors into the team following F&B induction manual 引导新的大使们加入团队后，遵守餐饮部入职手册。 5、Performance reviews done in a timely manner 及时完成绩效考核。 6、Develop and maintains relation with local schools 发展和保持与本地学校的联系。 7、IIdentifies Ambassadors development needs 明确大使发展的需要。 8、Conducts training for the development of Ambassadors 为部门大使发展进行培训。 9、Implements and monitors the Supervisors Development Program 实现和监控管理人员发展计划。

工作地全国 SPECIFICATIONS:(无四星级以上酒店管理工作经历的均不予考虑) a) COMPETENCIES • Basic selling skills and techniques. • Ability to identify needs with the twin acts of probing and listening. • Strength of character coupled with determination and self-discipline. • High level of self-confidence, enthusiasm and initiative. • Fine art of communication excellence. • Ability to deal with different types of people. • Effective use of psychology. b) EDUCATION / WORK EXPERIENCE • Experience and exposure in sales/marketing environment. • Hospitality qualification or work experience preferred. c) PROBLEM SOLVING / DECISION MAKING • Evaluate and make recommendations of rates to maximise yield. • Plan and decide on an effective call plans for the team. d) TEAM LEADING This position involves working closely with colleagues within the team unit and hotel, therefore a requirement of certain degree of interpersonal skills, and result-oriented. Ability to influence others on an idea and could demonstrate team leadership ability. Another important area of leadership is through demonstration of team spirit, co-operation and understanding when working with colleagues. JOB REQUIREMENTS: 1.Minimum ten (10) years experience in Sales & Marketing functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Establish and direct profitable and cost effective marketing and sales programs. 3.Direct & coordinate effective advertising program. 4.Develop and implement marketing plan for all profit centers. 5.Ability to manage change effectively. 6.A mentor who has inspired, trained, and developed people for their career development. 7.Fluency in English spoken and written.

主要职责: 1、直接对整个餐饮部所有区域负责, 保证一切正常, 并有利酒店营运 2、负责发展、监督和管理全年的预算 3、坚持万豪集团的领导方针和营运标准, 保证服务质量 4、为员工提供相关培训以满足他们对客服务的需求 5、建立并促进部门之间的良好沟通和协作 职位要求： 1、国际品牌酒店相关工作经验 2、良好的沟通及团队管理能力

工作地全国 JOB REQUIREMENTS:（无四星级以上酒店管理工作经历的均不予考虑） 1.Minimum ten (10) years experience in F&B functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Experience implementing new F&B concepts, track record developing profitable F&B promotions 3.Communicate the goals and objectives and inspire employees to achieve those goals. 4.Strong budgetary, projections, and cost control skills. 5.Create courteous, friendly, professional work environment. 6.Involve in local community to develop business. 7.Fluency in English spoken and written.

JOB OVERVIEW 职位描述： · Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs. 参与准备部门年度预算与财务计划。监控预算并控制费用，重点监督食品、酒水与人力成本。 · In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests.与其他部门领导合作，发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。 · Ensure all credit and financial transactions are handled in a secure manner.确保安全处理信贷与财务交易。 · Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.· 处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。 · Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties.按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训，并为员工配备完成全部工作所需的工具与设备。 · Promote teamwork and quality service through daily communication and coordination with other departments.通过与其它部门进行日常沟通和协作促进团队合作、提高服务质量。 · Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. 根据公司规定和政策，对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。 · Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。 · Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.制定并达成质量目标与宾客满意度目标。礼貌、迅速高效地对所有宾客提出的问题、投诉或要求予以响应，确保宾客感到非常满意。 · Analyse guest insights to identify and meet customer expectations and build on guest loyalty.站在宾客的角度分析他们的需求，识别并满足宾客的期望，树立宾客忠诚度 · Interact with guests to ensure expectations are being met.与宾客联络互动，确保达成宾客的期望。 JOB QUALIFICATIONS AND SKILLAS 职位资格和技能 · Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field plus 4+ years of related experience, including management experience. Must speak local language. Must obtain certifications or permits as required by local governmental agencies. 酒店管理、烹饪或相关专业学士及以上学历或同等资历，4年以上相关工作经验含管理经验。必须掌握本地语言。必须持有本地政府部门规定的证书或许可证。 · The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

如果您欣赏全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿，我们永远不会忘记我们在这里的初衷：取悦我们的客人、团队成员和业主。  餐饮总监将在运营总监的总体指导和监督下，在希尔顿酒店既定政策和程序以及《餐饮手册》的范围内，全面负责制定所有运营程序。他/她将采取必要行动，指导相关部门经理和员工的所有活动，根据既定方针，建立并保持最高水平的质量、培训、激励等。  我将做些什么？  作为餐饮总监，您将负责按照最高标准执行以下任务：  - 确定酒店所有餐饮事务的运营政策和标准。 - 制定餐饮销售、趋势和库存标准。 - 就政策、程序和设备方面的变革或创新提出建议。 - 就报告、预测预算、政策和未来规划与管理层协商。 - 审查价格、供应来源、餐饮销售、趋势和库存。 - 确保一流的食品和服务质量，让客人完全满意。 - 向管理层通报销售情况，提交月度财务报表和运营意见。 - 确保实现利润预算中列出的目标。 - 确保实现部门利润最大化。 - 确保部门在预算范围内运作。 - 确保整个部门的所有许可证都得到批准并可用。 - 监督部门聘用的所有用品和服务。 - 与供应商会面，了解新产品或新方法。 - 确保提供培训计划。 - 确保所有员工接受希尔顿国际标准的培训。 - 审查部门计划，确保未来部门主管的发展。 - 与总经理和运营总监一起定期审查职业发展路径。 - 确保员工纪律严明、积极主动、待人友好、举止得体。 - 确保了解餐饮准备和服务方面的趋势、做法和设备。 - 了解竞争对手的做法，确保随时进行最新的价格比较。 - 保持与工作职责相关的最高标准的个人职业形象、行为、知识和技能。 - 始终建立并保持有效的员工关系。 - 保持专业的商业机密。 - 在公司业务范围内，参与或执行管理层指派的任何其他任务。 - 履行总经理/运营总监指派的任何其他职责  - 确保向所有团队成员传达餐饮使命。 - 履行指派的其他合理职责。  If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.    The Director of Food & Beverage, under the general guidance and supervision of the Director of Operations and within limits of established Hilton hotel policies and procedure, and the Food & Beverage Manual, he / she will be fully responsible to establish all operation procedures. This role will take the necessary actions to guide managers in all activities and staff of the concerned department, establishing and maintaining the highest level of quality, training, motivation, etc., according to established guidelines.    What will I be doing?   As the Director of Food & Beverage, you will be responsible for performing the following tasks to the highest standards:  • Determine operational policies and standards on all Food & Beverage matters at hotel level.  • Establish standards of Food & Beverage sales, trends and inventories.  • Recommend changes or innovations in policies, procedures and equipment.  • Confer with the Management on reports, forecast budgets, policies and future planning.  • Review price, sources of supply, Food & Beverage sales, trends and inventories.  • Ensure top quality food and service to have complete guest satisfaction.  • Inform the Management on sales, submit monthly financial statements and comments on the operation.  • Ensure that goals are achieved as outlined in the profit budget.  • Ensure that maximum departmental profit is achieved.  • Ensure that the department operates within the budget.  • Ensure that all licenses for the entire department is approved and available.  • Oversee all supplies and services engaged by the department.  • Meet purveyors to learn of new products or methods.  • Ensure that training programs are available.  • Ensure that all employees are trained to Hilton international standards.  • Review departmental programs to ensure development of future departmental heads.  • Review regular career paths with the General Manager and Director of Operations.  • Ensure that the staff is highly disciplined, motivated, friendly and well mannered.  • Ensure awareness of trends, practices and equipment in food and beverage preparation and service.  • Aware of what the competition is doing the make sure price comparisons are up to date at all times.  • Maintain the highest standard of personal professional image, conduct, knowledge and skills related to your job responsibilities.  • Establish and maintain effective employee relations at all times.  • Maintain professional business confidentiality.  • Participate in or execute any other tasks that may be assigned by the Management within the scope of the company’s business.  • Perform any other duties as assigned by the General Manager / Director of Operations  • Ensure that Food & Beverage mission is established and instilled in all team members.  • Carry out any other reasonable duties and responsibilities as assigned.   Qualifications - Internal 我们需要什么样的人才？ 为希尔顿品牌服务的餐饮总监总是代表我们的客人与其他团队成员一起工作。要成功胜任这一职位，您必须具备以下态度、行为、技能和价值观：  - 在奢华酒店/五星级酒店担任餐饮总监的经验。 - 良好的英语口语和书面表达能力，以满足业务需求。  - 掌握数学知识。 - 熟悉计算机系统。 - 餐饮相关知识。 - 有上进心和责任感，对所有任务都充满热情，并能抓住机会学习新技能或知识，以提高个人业绩。 - 灵活应变，对不断变化的要求做出快速、积极的反应，包括完成要求你完成的任何任务。 - 在追求团队目标的过程中，与同事合作并给予支持，从而保持高度的团队关注。 - 熟悉食品与饮料、会议与宴会的运作和技能。 - 具有很强的领导、人员管理和培训技能。 - 以客为尊，能够自信地建立并超越服务标准。 - 对服务、餐饮成本控制、劳动力控制、饮料菜单编写、维护、商品销售、计算机和会计有透彻的了解。 - 人际交往能力强，注重细节。 - 在人员管理、沟通和规划方面具有优势。  - 全面了解餐饮业务，包括食品、饮料、监管方面、服务技巧和宾客互动。 - 精通数学和使用百分比的代数方程。 - 能够用英语与客人和员工进行口头和书面交流，其中一些人需要高度的耐心、机智和外交技巧来化解怒气和收敛情绪。 - 能够承受工作压力，并在繁忙时期应对紧张局面。 - 能够连续行走、站立和/或弯腰，以履行基本工作职能。   在希尔顿工作是一种什么样的体验？ 希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让热情好客的光辉洒满大地，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！ What are we looking for?  A Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • Experience as Head of Food & Beverage in a Luxury/ 5-star category hotel.  • Good command in English, both verbal and written to meet business needs.   • Working knowledge of mathematics.  • Familiar with computer systems.  • Relevant knowledge of food and beverage.  • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.  • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.  • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.  • Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.  • Strong leadership, people management and training skills.  • Guest oriented and able to confidently build and exceed service standards.  • Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.  • Strong interpersonal skills and attention to details.  • Strengths in people management communication and planning.   • Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.  • Considerable skill in math and algebraic equations using percentages.  • Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.  • Able to work under pressure and deal with stressful situations during busy periods.  • Able to walk, stand, and /or bend continuously to perform essential job functions.    What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

SCOPE 范围 This position is responsible for managing all local computer technology and services in the fotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, ofice automation and email systems, departmental systems for front ofice, back office, sales & catering, personnel, spa, and other network based sofiware supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies. The role will be responsible for management of the IT and potentially AV staff in the hotel. Maintains inventory of all hardware products and software licenses, and reviews maintenance agreements. Supervises, supports and trains staft and team members at IT Dept. The Director ofIT role is only for larger hotels in MEA and China Regions. 这个职位是负责管理酒店所有本地计算机技术和服务，但不限于:网络，硬件，操作系统，防病毒，互联网接入及所有相关系统，办公自动化和电子邮件系统，前厅系统，后台财务系统，销售和餐饮系统，人事系统，水疗中心系统，以及其他支持上述系统的其他网络;网络安全与合规性:那些不属于工程部负责，如综合布线，门禁系统，语音和客房技术的责任。该角色将负责酒店 IT 管理和潜在 AV 工作人员。维护所有硬件产品和软件许可证的清单,并审查维护协议。监督、支持和培训IT部门的员工和团队成员。IT总监的角色只对 MEA和中国地区较大的酒店。 OVERALL OBJECTIVES  总体目标 The job of Director of I'T is executed satisfactorily when: IT 总监的工作职责 All IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive. 所有酒店的I系统平稳运行和T功能被积极主动地使用着 IT is driving effciencies in the use of applications enabling the other departments to successfully complete their tasks. IT系统被各个部门有效的使用着，顺利完成他们的日常工作 All Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out. 所有总部的有关T的政策和流程得到落实，并进行自我审查 The IT department runs to budget. 制定和实施 IT部门的预算 The hotel has an acceptable level ofPCI compliance. 酒店符合PCI的标准(PCI-Payment Card Industry) All Kempinski standards related to guest facing technology are implemented to an acceptable level. 实施凯宾斯基与客人新技术体验的标准在一个可以接受的水平上 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part ofour Managers’ daily activities. 在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成 部分 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part ofour Managers’ daily activities. 在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成 部分 The Director ofIT fulfils their role as a Talent Development Ambassador when: IT 总监履行其作为人才发展大使角色时: They actively support and implement Talent Development initiatives as a part oftheir daily activities. 作为日常工作的一部分要积极支持和实施人才发展 They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development. 在部门中确定人才的对象，并大力支持他们在凯宾酒店中的职业发展 They support and initiate transfer, cross exposure and task force assignments for their team. 支持他们在酒店间的调动，交叉培训和项目援助 They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. 定期面对面进行 TTTT评估并根据个人兴趣制定人才发展计划 They recruit and select potential talent according to the Company's current and fiture hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. 根据酒店在当前和未来的，以及地区和全球需求，他们的部门和地区的职位面试中选择有潜力的人才 *A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent. *作为一个酒店人才的员工，他/她应该能很好地完成现有的工作，并能提升到高一个级别。凯宾斯基的人才必须要有客移动性。 MAIN RESPONSIBILITIES  主要责任 First point ofcontact for all computer related issues within the hotel 第一时间了解酒店内的所有于电脑相关问题。 Solves technical or operational problems as reported by the users. 解决所有用户报告的技术或操作问题。 Ensures that equipment is in proper working order and application performance is optimized. 确保设备处于正常的工作状态和对应用程序的性能进行了优化。 Ensure that all 24/7 systems (i.e. front ofice, point of sale, email and intemet) are monitored and that technical service is available any time. 确保对所有系统(即前台系统，销售，电子邮件和互联网)进行24小时的监控和 技术支持。 Ensure that backups are performed and checked on a regular basis. 确保数据备份并定期检查。 Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law. 确保酒店网络，系统和数据安全，免受不必要的侵扰，并与法律规定给予凯宾斯基 标准和规章制度。 Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems. 确保所有关键业务领域有T应急方案，培训工作人员如何切换和使用这些应急系 统。 Follow Kempinski policies as they relate to the security and operation of the computer systems. 遵守凯宾斯基政策，因为这涉及到计算机系统的安全性和操作。 Ensure that the IT organizational requirements for legal, data protection and PCl compliance are in place. 确保T组织要求的合法，数据保护和PCI合规的到位。 Update all computer systems with the latest security patches to minimize internal and external access security risks. 所有的计算机系统使用最新的安全补丁，以减少内部和外部访问的安全风险。 Train and maintain back-up staff for each server-based application. 为每个基于服务器的应用系统培训和保持后备人员。 Ensure first level support backup is in place for all systems and network. 确保第一级支持备份应用到所有的系统和网络。 In cooperation with all other department heads, design and implement new computer based procedures that will improve profitability, operations and work efficiencies. 与所有其他部门负责人的合作:设计和实施新的电脑系统的流程，以提高盈利能力， 以及日常操作和工作效率。 Coordinate the installation ofall new applications or upgrades of existing applications. 协调安装新的应用系统或升级现有的应用系统. Coordinate and reviews all new software development specific to the hotel, in accordance to Kempinski policies and standards. 按照凯宾斯基的政策和标准，协调和审查所有为酒店开发的新的软件。 Implement all corporate IT related policies and procedures and carry out an annual self audit. 实现所有总部 IT 相关的政策和程序，并进行年度自查。 Provide advice to better expedite access and to improve the use ofinformation in the Hotel 提供建议，以更好地加快访问速度，并改善酒店信息的使用。 Take direction from the Corporate IT department as it relates to the technical operation of computertechnologyhardware and sofware. 按着总部 IT指导的T软硬件技术的发展方向制定计划。 Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT General Manager and Hotel Management. 与总部 IT，区域IT，总经理及酒店管理汇报IT现状，风险和机遇。 Responsible for communication with computer vendors and Kempinski Corporate IT Department. 负责与各计算机厂商和凯宾斯基IT总部的沟通。 Responsible for timely preparation and submission of all IT budgets 负责所有的IT 预算及时编制和提交。 Responsible for the management and control ofall IT budgets according to an agreed plan and budget. 按照商定的计划和预算，负责所有I预算的管理和控制。 Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT. 确保应急方案的建立，并由支持与各部门负责人一起测试。 Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations. 最大限度地调动部门内的员工的积极性和士气，始终保持遵守酒店的纪律和地方法 规。 Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs. 根据不同的业务需求，调整人员配备，以最大限度地提高工作效率和降低工资成本. Select and recruit suitable employees for the department using prescribed set of policies and procedures. 通过规定的政策和流程，为部门招聘合适的员工。 Identify employees with potential for promotion and/or transfer and make appropriate development plans for them together Director ofPeople Services. 确定晋升或调动有潜力的员工，并和人事总监一起为他们制定适当的发展计划。 Work within all pre-set budgetary limits. 将工作控制在所有预先设定预算内。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 额外的责任和任务，可以随时根据业务和酒店的需求进行添加。

JOB OVERVIEW    As liaison between the owners, hotel pre-opening team with all the stakeholders in the regional office to support for a successful opening on brand, on time and on quality.    KEY RESPONSIBILITIES    Partner with Development, Technical Services, E-Distribution, Guest Loyalty and Operations, Marketing, Training, Global Sales, Legal and Finance team to support the hotel owners, pre-opening team for a successful openings.  Understand the commercial tools to guide, coaching the hotel pre-opening team to complete within the requested time frame.  Understand the standards for all brands and guide the hotel owner, hotel team to compliant when in the pre-opening process.  Working with related stakeholders in the regional office and the designated hotel pre-opening team member to complete Data build-up for brand.com in a timely manner. Ensure the relative accounts setup in place in requested time frame.  Tracking and complete the direct-connected GDS/OTA channels build-up process in a timely manner.  Liaison with hotel pre-opening team and Regional Strategic Sourcing team to deliver the pre-opening integrated services in requested time frame.  Tracking the completion status of Property Improvement Plan for all transition hotels in a joint-efforts with the Regional Director of Operations & Support and hotel owners.  Coordinating with all the stakeholders for the new project kick-off meeting conduct in branded style.  Managing and updating all the hotel contacts database for direct franchised properties.  As liaison as the primary Property Opening contact with the Operations, Technical Services, E-distribution, Global Sales, Training and other internal teams.  Work with the members of Training, Marketing and other internal team (Quality Assurance, Global Sales, Wyndham Rewards, Finance) to coordinate additional support where needed.  Play as assistant in communicating, implementing and the compliance of the brand programs, policies and procedures, new initiatives to all direct franchised opening pipelines.  Collecting and vetting the required licenses and certificates when stepping into a hotel final opening phase, work with the legal team to complete the amendment process if necessary.  Draft and distribute document internally for those new opening properties.  Assist on the Contract Admin tasks assigned from the direct manager.  Carry out duties/projects as assigned by line manager from time to time.    QUALIFICATIONS & REQUIREMENTS    College degree preferably in Hotel Management, qualification in Business Management is preferred  At least 8-year experience in a first class hotel, with a minimum of 5 years gained in management positions  Business level proficiency in Chinese Language as well as English to support the tasks,  Responsiveness and prompt follow up to the calls from the hotel owners and pre-opening team.  Enthusiastic, Confident and self-reliant  Ability to facilitate a small presentation within targeted audience (hotel owners, pre-opening team), comfortable to deliver within small groups.  Tactful and sensitive to employees and guests  Effective communicator with all stakeholders from the regional office to the pre-opening hotel projects  Excellent interpersonal skills to build the trust with all the stakeholders and ability to influence others by such skills.  Strong knowledge of the official tools, such as Microsoft Word, Excel, Powerpoint.  Knowledge on the key system applications used in this position such as  MyPortal, Salesforce, also familiar with the hotel PMS system such as Opera, Foxhis, Cloud Wisdom etc.  Ability to an extensive working hours to achieve the goal within the time frame.  Limited travel time requested for this position.

工作职责： 1. 财务回报 1）制定餐饮运营部门财务预算、市场计划、运营计划 2）发掘、提高餐饮各营业点营收的各种销售和运营机会 3）负责成本管控，具有细节的成本控制方法，审核和批准营运部门的所有花费 4）确保用工根据需求/活动/季节来合理安排的，平衡质量和成本。 2. 服务品质和运营管理 1）建立和完善运营体系标准、质量体系标准，确保各项业务开展都制度化、流程化、规范化 2）确保运营维持集团、品牌要求的质量标准 3）管理、监督、检查各运营点位服务及品质 4）负责业态筹备、点位运营、服务规划及实施 5）负责卫生、安全及风险管理，作为应急第一责任对接人 6）发现、预见潜在的质量问题和隐患并针对性提出解决方案 2. 团队建设和管理 1）负责统筹完善体系标准培训工作，确保员工获得质量与服务标准方面的培训 2）负责团队的人才发展、学习力提升，发展关键岗位继任者，搭建梯队人才 3）对团队目标及计划达成情况进行结果评估、绩效考核及计划改进 4）用专业的和激励的方法管理直接管理范围内的团队 任职资格： 1.大学本科学历或同等学历以上，工商管理、酒店管理相关专业 2.8年以上高端奢华酒店餐饮运营负责人，餐饮运营管理经验丰富，具备跨部门运营部门经验优先 3.团队管理能力强，思维灵活，适应能力强 4.良好的职业化形象、谈吐，品味高端，适配高端餐饮运营 5.成长性强，具备高级管理人员发展潜力

工作职责： 1）市场资源引进 负责拓展接洽市场类资源、拓展联名类运营/活动资源以提升运营亮点/活动亮点/营收为目标，并建立资源库； 通过异业合作，实现公司品牌知晓度和美誉度的不断提升； 2）企业及品牌活动开拓 3）活动执行及资源管理 － 根据商业实际经营情况，有针对性的制定全年市场方案； － 建立和维护与媒体、潜在客户等的良好关系，树立良好的品牌形象； － 负责产品活动统筹，对不同业态进行不同活动规划，并实现增长收入及引流； 4）数字化新媒体运管 － 根据品牌定位和策略，主导跟项目运营相关的新媒体传播及日常运营，确保传播匹配企业调性及受众群体； － 与垂直、门户、电商、异业等媒体通过各种方式达成合作关系，推动线上营销为主的KOL资源且不限合作形式引入流量及产品评估； － 制定线上营销目标及策略、管控制度及要求，统筹整体网络资源，负责各线上营销平台渠道优化、获取客户、维稳转化及垂直媒体或私域平台运营及流量获取； 5）物料设计管理 － 确保市场部门视觉物料的设计、制作、拍摄符合企业品牌及标准。 任职资格： 1. 本科及以上学历，形象气质佳； 2. 具备高端纯商业、五星级奢华酒店市场工作经验，有跨行业如地产、公关公司背景等优先； 3. 8年及以上高端活动策划经验，具备高端品牌品牌资源、活动策划案例/资源； 4. 具备敏锐的市场及商业洞察力，思路清晰，善于规划整理、总结分析； 5. 性格开朗外向、责任心强; 6. 工作勤奋、上进及抗压力，具有良好的团队协作精神； 7. 有良好的视觉审美、文字功底，热衷艺术文化等； 8. 熟练操作office等相关办公软件。

行政 Administration 1.建立完善并且维护部门营运手册，部门营运手册应当反映出酒店政策和程序以及工作过程和标准。确保每年进行回顾，反映出改变。 Develops, maintains and updates a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.  2.负责准备餐饮部年度商业计划，确保部门目标充分体现酒店目标并满足员工需要。 Responsible for preparing the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates.  3.与总经理和餐饮部总监密切合作准备和定期更新餐饮部预算，确保达到预算目标并且有效控制成本。 Prepares and regularly updates Food and Beverage Departmental Budget in close cooperation with the General Manager and Director of Food and Beverage, ensuring targets are met and costs are effectively controlled.  4.确保厨房所有表格及报告准时上交到总部。 Ensures that all Kitchen forms and reports are forwarded in time to the Corporate/ Divisional Food and Beverage Departments.  5.确保烹饪配方、转换烹饪配方、收益表和生产说明的准确维护。 Ensures accurate maintenance of recipes, conversion recipes, yield tables and product specifications.  6.负责所有集团报告、部门报告、酒店报告及政府报告的准确性并及时提交。 Responsible for ensuring that all Corporate, Divisional, Hotel and Governmental reports are compiled accurately and submitted in a timely manner.  营运 Operational 1.尽可能购买当地新鲜产品，通过有限的菜单的频繁更换，确保为客人提供花样繁多的菜肴。 Buys locally available fresh products wherever possible and has limited menus which are changed frequently to ensure that the guest is always offered a variety of food items.  2.考虑到正确的就餐人数、市场条件、菜肴的受欢迎程度及菜单不断更新的因素，监督菜单的设计及利用剩余的食品原料， Oversees the planning of menus and utilisation of food surpluses and leftovers, taking into account probable number of guests, market conditions, and popularity of various dishes and frequency of menu.  3.回顾菜单、分析烹饪配方、确定选材、进行人员分配、计算管理费用的成本及菜式定价。 Reviews menus, analyses recipes, determines food, labour, overhead costs and assigns prices to menu items.  4.指导原材料分摊制度，以控制成本。 Directs food apportionment policy to control costs.  5.根据价格及产品的市场导向，引进及尝试市场中出现的新产品。 Introduces and tests the market with new products which are market-orientated in terms of price and product.  6.经常检查，确保餐饮准备中必须使用新鲜的食物。 Frequently verifies that only fresh products are used in Food & Beverage preparation.  7.为客人提供新鲜食物，即使是最后一分钟准备，都要保证食物的高质量，并持之以恒，充分体现餐厅的风格及经营概念。 Serves fresh food to guests, which is prepared a la minute which is consistently of high quality, and which reflects the style of the outlet concept.  8.监督各厨房厨师及中央厨房人员并协调他们的工作任务，确保经济省时的食物生产。 Supervises Outlet Chefs and Commissary Kitchen personnel and coordinates their assignments to ensure economical and timely food production.  9.观察食物准备及烹饪的方法、食物的大小及分量和食物的装饰，确保食物按照所规定的方式准备。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner.  10.经常到各厨房及餐厅进行食物和饮料品尝测试，并严格要求达到质量标准。 Frequently tastes food and beverage in all outlets and is demanding and critical in standards and quality.  11.对食物的消费、采购、食物原材料及供应进行评估。 Estimates food consumption and purchases or requisitions of foodstuffs and kitchen supplies.  12.设计特殊菜肴，以及发展革新的烹饪处方。 Devises special dishes and develops innovative recipes.  13.建立及加强食品营养以及各餐厅的卫生环境。 Establishes and enforces nutrition and sanitation standards for all restaurants.  14.与餐饮部总监工作，鼓励创新，支持市场营销及促销活动。 Works together with the Director of Food and Beverage, encouraging creativity, supporting marketing and up-selling activities.