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列表 明细
薪资: 8千-1万 经验:不限 企业类型:国际高端酒店/5星级
地区:国外-国外 食宿:提供食宿

 女生,年龄22-35岁; 英文能听懂以及回答问题即可; 有酒店业工作过类似的职位;至少2年的相关经验; 必须完成相关的教育课程; 必须是团队合作者和善于表现的人;

薪资: 3.5千-4.5千 经验:3年以上 企业类型:全服务中档酒店/4星级
地区:江苏-泰州 食宿:食宿情况

职位描述岗位职责:1、监督考核酒店有关部门的财务收支、资金使用和财产管理等计划的执行情况及其效果,保护酒店财产,维护财经纪律。 2、协助领导带领财务部的全体人员认真落实岗位责任制,建立良好的财务工作秩序。  3、通过财务分析,指导开源节流,提出挖潜措施,积极开辟财源,组织全酒店的经济核算,对重要经济事项作出效益评价,参与主要经济合同的谈判,并监督其执行情况。4、组织各部门编制财务收支、成本费用等计划和预算,审查核定计划外重大收支项目,并负责各项经营计划的协调平衡,落实完成计划的措施,对执行中存在的问题提出改进意见。  5、组织制定酒店财务管理制度和会计核算制度,严格会计监督,支持财务人员依法履行职责。   6、定期向领导如实反映酒店经济活动和财务收支情况,正确及时地提供管理信息,作为改善酒店经营管理决策的依。任职要求:1、3年以上酒店行业主办会计工作经验;2、熟练使用各种办公软件及财务系统。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:食宿情况

岗位职责1.在整个工作过程中,始终保持高度的客户服务意识。以最佳工作状态接待每一位客人。2.保持乐观和积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。3.能够提出对酒店的运作及环境有益的意见或建议。4.工作中保持团队精神。5.能够积极的向客人及供应商推荐酒店的服务及设施。6.在工作过程中能够做好本职工作,保证自己及其他人的安全。

薪资: 1千-2.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:北京-延庆 食宿:提供食宿

Trainee各部门实习生Job Descriptions岗位描述:1.Current graduates/interns who are willing to develop in the hotel industry.有志在酒店行业发展的应届毕业生/实习生。2.Obey the work arrangement of the department leader absolutely, and be willing to learn relevant skills and knowledge of hotel practitioners.绝对服从部门领导的工作安排,及愿意学习酒店从业人员相关技能知识。3.Love the service industry, have good customer service awareness, affinity, communication skills and teamwork spirit.热爱服务行业,具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。Intern department实习部门:前厅部 Front Office  礼宾员 Concierge餐饮部 西餐厅 F&B Western Restaurant 服务员 Waiter/Waitress餐饮部 酒吧 F&B Bar 服务员 Waiter/Waitress销售部 S&M 销售协调员  Sales Coordinator

薪资: 1千-2千 经验:不限 企业类型:国际高端酒店/5星级
地区:云南-西双版纳 食宿:提供食宿

岗位职责1.熟悉部门工作细则和流程;2.以项目方式,参与相关的公司管理工作;3.需每个工作计划阶段针对公司日常管理上交书面化建议;4.执行公司安排的其他相关工作。岗位要求1.有志在酒店行业发展的应届毕业生/实习生;2.对担任酒店管理人员具有高度期望;3.热爱服务行业,具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。提供岗位:大堂吧/酒吧中/西/泰傣餐厅各厨房前台接待总机行政酒廊

薪资: 1千以下 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-广州 食宿:面议

 §   Stock food items neat in shelves and fridges.把食品整齐摆放在货架上和冰箱内。§   Keep the section that he is assigned to in good working order.保持本部门工作场地干净、整齐。§   Assist in cleansing utensils and equipment.协助清洗设备及用具。§   Work accordingly to standard recipes.根据标准的烹饪方法在制作。§   Keep good rapport with all staff.和其它员工保持良好的工作关系。§   Follow hotel rules and regulations at all times.遵守饭店的规章制度。§   Keep good relationships with all staff at all times.和所有员工保持良好的关系。

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

•Well patrol lobby, monitor all service in lobby within standard and polite way.良好管理大堂区域,确保所有服务按照服务标准并礼貌有序。•Master all emergency procedures and well handle crisis management.掌握各种应急程序,有效进行各种危机处理。•Management of the guest service experience / personalization.确保个性化服务以提升客人体验。•Professioal to handle guest complaints and record.专业的处理宾客投诉并记录汇报。•Maintain the close relationship with guest and ensure the guest is satisfy consistently.维护与客人之间亲近的关系,确保客人始终如一的满意。•Ensures high standards of personal presentation & grooming.确保始终都有高标准的个人形象和仪容仪表。

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

Primary Responsibilities主要职责•According to the characteristics of the hotel, the fire control work is listed as the key point of safety work, the fire control inspection is strengthened, the hidden danger of fire is eliminated, the fire prevention consciousness of the whole talent is strengthened, and the fire drill is organized regularly.根据酒店的特点,将消防工作列入安全工作重点,加强消防检查,消除火灾隐患,增强全员防火意识,定期组织消防演练。•Familiar with fire protection facilities and monitoring probe location, when the monitoring room found problems can be timely in place to deal with.熟悉消防设施和监控探头的分布位置,当监控室发现问题时能够及时到位处置。•Assist Fire Supervisor to carry out fire prevention propaganda and education, do a good job of fire prevention professional knowledge training and fire drill of hotel compulsory fire brigade.协助消防主管开展消防防火宣传教育,抓好酒店义务消防队的消防专业知识培训和消防演习。•Do a Good Job in Hotel Safety and Security, and Conduct Safety Checks on All Parts of the Hotel做好酒店安全警卫工作,对酒店各部位进行安全检查•Arrange a 24 hour security patrol at the hotel, quickly and seriously investigate and deal with problems found in the work.安排对酒店进行24小时保安巡逻,迅速认真的调查处理工作中发现的问题。•To guide and supervise the safety work of various departments, to assist them in establishing and improving safety regulations and regulations and checking their implementation.指导和督促各部门的安全工作,协助各部门建立健全各项安全规章制度并检查其落实情况。•Master the operation process of fire control monitoring center and public security monitoring center, be familiar with the distribution of fire control facilities, equipment and television monitoring probe, do a good job in the use and management of fire control equipment and equipment, check regularly to ensure good and effective.掌握消防监控中心和治安监控中心的操作流程,熟悉消防设施、器材和电视监控探头的分布位置,做好消防设备、器材的使用管理,定期进行检查,确保完好、有效。•Handle General Safety Incidents and Incidents in Hotels in a Timely and Fair manner及时、公正地处理在酒店内发生的一般性安全事故和事件  •For major safety accidents, we must protect the scene, organize the investigation quickly, and report to the higher level leaders and public security organs.对重大安全事故要保护现场,迅速组织调查,并上报上级领导和公安机关。•Conduct pre-job safety training for new talents and conduct safety knowledge education and safety quality inspection for on-the-job talents.对新入店的人才进行岗前安全培训,对在岗人才进行安全知识教育与安全素质核查。•Do well in the management of vehicles entering and leaving the hotel to ensure smooth traffic and maintain the order of the hotel.抓好进出酒店车辆的管理,保证车道畅通,维护酒店的治安秩序。•Preside over pre-class meetings and after-class meetings, check the talent's appearance and instruments and ensure communication equipment, clear the day's focus and task requirements, comment on the daily work situation, timely correction of work problems.主持班前会和班后会,检查人才的仪容仪表和安保通讯装备,明确当天的工作重点和任务要求,讲评每天的工作情况,及时纠正工作中的问题。•Responsible for the declaration and approval of fire protection facilities in Hotel renovation, extension and secondary decoration projects, inspect the fire safety of construction site, and do a good job of on-site monitoring of open fire operation.负责办理酒店改、扩建和二次装修工程中有关消防设施的申报审批工作,检查施工现场的防火安全,做好明火作业现场监护工作。Knowledge and Experience工作经历•High School  diploma 高中文凭•Fire management certificate issued by fire station(Optional)消防局颁发的消防管理证书(可选)•The management position of Security Department of high star hotel is more than 3 years高星级酒店保安部管理岗位工作3年以上Competencies技能•Reliable and consistent可靠和一致•Comes across as enthusiastic, energetic充满热情,充满活力•Can work as part of a team能融入团队•Leadership skills developed – collaborative, enabling, and entrepreneurial领导力技能的提升开发-合作,可靠,和企业精神

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

Primary Responsibilities主要职责 •Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决。•Supervise cash handling and banking procedures.负责监督现金操作和交接程序。•Prepare daily banking and cash flow reports.填写部门营业收入报表。•Establish and instruct talent in cash security procedures.建立和指导人才正确处理现金程序。•Deal with irregular payments.处理非日常的付款。•Supervise the maintenance of service equipment.监管和维护服务设备。•Monitor standards of guest facilities and services.监督客人设施和服务标准。•Control stock and monitor security procedures.控制库存和进行安全监督。•Assist with menu and wine list creation.协助开发新菜单和酒水单。•Supervise functions.监督和管理所有餐饮活动。•Supervise outlet service.监督和管理部门服务标准。•Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.与所有的酒店客人建立并保持积极的关系。•Take action to address these needs in order to exceed their expectations.努力去预知客人需求以便满足并超出他们的需求。•Create a positive hotel image in every interaction with internal and external customers.在与国内外的客人交流时,努力保持酒店的正面形象。•Adhere to hotel brand standards. 坚持酒店的品牌标准。•Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 保持高水平的酒店产品和服务知识,以便向客人解释和介绍相关的服务设施。•Assist guests and escort them to locations within the hotel at their request.在酒店内部,如果客人要求,一定要帮助客人并把他带到要去的酒店内的任何地方。•Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.对特殊活动和事件要有了解以便回答客人的需求。•Maintain current Hotel information to be able to provide information to guests.了解最新的酒店知识以提供给客人最新信息。•Implements Procedures which enhance the guest experience. 执行正确的程序以提高客人的体验。•Deals diplomatically and skillfully during guest interactions.有礼貌,有技巧与客户进行接触。•Ensure that all potential and real Hazards are reported immediately and rectified.确保所有潜在的和实际的危险是被立即报告和纠正的。•Be fully conversant with all departmental Fire, Emergency and Bomb procedures.充分熟悉各个部门的消防及紧急预案程序。•Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents.为了客人们和人才们的安全和消防安全,必须确保所有的紧急程序都被预演、落实和实施。•Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.在公平的酒店规则和严格遵守的法律法规下,确保在酒店内所有人的人身和财产安全。•Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others确保所有人才都在部门内以安全的方式操作,避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。•Use safe manual handling techniques and practice safe work habits following AccorHotels Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.遵循雅高酒店集团健康、安全和环境政策,来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。•To continuously seek ways to assist management in the outlet to maximize revenues and profit.想法设法,协助管理餐厅部门的收入和利润最大化。•All Talents are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.所有人才在工作中都必须服从直属上司所发出的一切合理要求,并在正规场合一定时间里完成工作。•All Talents may be assigned to other duties in the hotel as and when required by business levels.所有人才都要求体现酒店节能意识并有效地操作节约成本的程序。Knowledge and Experience知识和经验•Good oral and written communication skills良好的口头及书面沟通能力•Experienced in all aspects of restaurants service丰富的餐饮服务经验•Hotel Restaurant Management graduate酒店管理专业毕业•Minimum 1 - 2 years Hotel experience with at least 1 year in a International operation environment至少1-2年酒店工作经验,至少一年国际品牌酒店工作经验Competencies 技能•Must be well-presented and professionally groomed at all times  始终保持良好和专业的形象•Excellent leader and trainer with solid motivational and teamwork skills优秀的领导者和培训师,具备良好的激励和团队合作能力•Attention to detail and strong interpersonal skills to deal with diverse talent注重细节,良好的人际交往能力,能够和不同的人才相处

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

Primary Responsibilities主要职责•According to the characteristics of the hotel, the fire control work is listed as the key point of safety work, the fire control inspection is strengthened, the hidden danger of fire is eliminated, the fire prevention consciousness of the whole talent is strengthened, and the fire drill is organized regularly.根据酒店的特点,将消防工作列入安全工作重点,加强消防检查,消除火灾隐患,增强全员防火意识,定期组织消防演练。•Familiar with fire protection facilities and monitoring probe location, when the monitoring room found problems can be timely in place to deal with.熟悉消防设施和监控探头的分布位置,当监控室发现问题时能够及时到位处置。•Assist Fire Supervisor to carry out fire prevention propaganda and education, do a good job of fire prevention professional knowledge training and fire drill of hotel compulsory fire brigade.协助消防主管开展消防防火宣传教育,抓好酒店义务消防队的消防专业知识培训和消防演习。•Do a Good Job in Hotel Safety and Security, and Conduct Safety Checks on All Parts of the Hotel做好酒店安全警卫工作,对酒店各部位进行安全检查•Arrange a 24 hour security patrol at the hotel, quickly and seriously investigate and deal with problems found in the work.安排对酒店进行24小时保安巡逻,迅速认真的调查处理工作中发现的问题。•To guide and supervise the safety work of various departments, to assist them in establishing and improving safety regulations and regulations and checking their implementation.指导和督促各部门的安全工作,协助各部门建立健全各项安全规章制度并检查其落实情况。•Master the operation process of fire control monitoring center and public security monitoring center, be familiar with the distribution of fire control facilities, equipment and television monitoring probe, do a good job in the use and management of fire control equipment and equipment, check regularly to ensure good and effective.掌握消防监控中心和治安监控中心的操作流程,熟悉消防设施、器材和电视监控探头的分布位置,做好消防设备、器材的使用管理,定期进行检查,确保完好、有效。•Handle General Safety Incidents and Incidents in Hotels in a Timely and Fair manner及时、公正地处理在酒店内发生的一般性安全事故和事件  •For major safety accidents, we must protect the scene, organize the investigation quickly, and report to the higher level leaders and public security organs.对重大安全事故要保护现场,迅速组织调查,并上报上级领导和公安机关。•Conduct pre-job safety training for new talents and conduct safety knowledge education and safety quality inspection for on-the-job talents.对新入店的人才进行岗前安全培训,对在岗人才进行安全知识教育与安全素质核查。•Do well in the management of vehicles entering and leaving the hotel to ensure smooth traffic and maintain the order of the hotel.抓好进出酒店车辆的管理,保证车道畅通,维护酒店的治安秩序。•Preside over pre-class meetings and after-class meetings, check the talent's appearance and instruments and ensure communication equipment, clear the day's focus and task requirements, comment on the daily work situation, timely correction of work problems.主持班前会和班后会,检查人才的仪容仪表和安保通讯装备,明确当天的工作重点和任务要求,讲评每天的工作情况,及时纠正工作中的问题。•Responsible for the declaration and approval of fire protection facilities in Hotel renovation, extension and secondary decoration projects, inspect the fire safety of construction site, and do a good job of on-site monitoring of open fire operation.负责办理酒店改、扩建和二次装修工程中有关消防设施的申报审批工作,检查施工现场的防火安全,做好明火作业现场监护工作。Knowledge and Experience工作经历•High School  diploma 高中文凭•Fire management certificate issued by fire station(Optional)消防局颁发的消防管理证书(可选)•The management position of Security Department of high star hotel is more than 3 years高星级酒店保安部管理岗位工作3年以上Competencies技能•Reliable and consistent可靠和一致•Comes across as enthusiastic, energetic充满热情,充满活力•Can work as part of a team能融入团队•Leadership skills developed – collaborative, enabling, and entrepreneurial领导力技能的提升开发-合作,可靠,和企业精神

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

Main Responsibilities 主要职责 •Update and manage the corporate representation and social media &Online channels as per corporate policies and guidelines. Drive online exposure to hotel website.按公司政策和指导方针更新和管理集团和社会媒体及线上渠道。提升酒店在社交媒体上的积极曝光度。•Creation of proper online channel and social media channel checklist. 制作正确的线上渠道及社交媒体渠道检查表。•Ensure the monitoring and active respond of the corporate social media and review site tool. Ensuring consistent representation of the brand.确保监控和积极回应企业社交媒体和网站的评论,确保与品牌宣传相一致。•Ensures that hotel presence in all approved online distribution websites are up to date and in line with the hotel branding and corporate policies and guidelines确保酒店在渠道网站上的内容及时更新,并与品牌要求和集团政策规定一致。•Monitors and manages the hotel’s online brand sentiment using the reputation monitoring tool to identify operational challenges that affect ratings and report them to senior management and related department for action. Follow up action plan execution accordingly.利用在线声誉管控工具监控和管理酒店的在线品牌人气,识别影响分数的挑战因素,汇报至管理层及相关部门,以制定行动计划并跟进行动计划完成情况。•Based on Online Feedback and Trends; liaise with DPR and propose “Online Marketing Activity” to DPR and DOS to help drive traffic to hotel. 根据线上回复和趋势,在公关总监及销售总监的帮助下提出“线上市场活动,提升酒店在线活跃度。•Based on Competitor rate check and figure analysis, create proper online package and promotion to drive online channel conversions rates.根据竞争酒店价格监测及数据分析,制定合适的线上套餐和促销价以推动线上渠道的转化率。

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

Primary Responsibilities 主要职责 •In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known. 当经理不在场时,负责人才的监督和管理指导,确保部门的正常运行。•Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决。•Supervise cash handling and banking procedures.负责监督现金操作和交接程序。•Prepare daily banking and cash flow reports.填写部门营业收入报表。•Establish and instruct talent in cash security procedures.建立和指导人才正确处理现金程序。•Deal with irregular payments.处理非日常的付款。•Supervise the maintenance of service equipment.监管和维护服务设备。•Monitor standards of guest facilities and services.监督客人设施和服务标准。•Control stock and monitor security procedures.控制库存和进行安全监督。•Assist with menu and wine list creation.协助开发新菜单和酒水单。•Supervise functions.监督和管理所有餐饮活动。•Supervise outlet service.监督和管理部门服务标准。•Recruit, manage, train and develop the Restaurant team.招聘、管理、培训和发展餐厅团队成员。•Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.与所有的酒店客人建立并保持积极的关系。•Take action to address these needs in order to exceed their expectations.努力去预知客人需求以便满足并超出他们的需求。•Create a positive hotel image in every interaction with internal and external customers.在与国内外的客人交流时,努力保持酒店的正面形象。•Adhere to hotel brand standards. 坚持酒店的品牌标准。•Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 保持高水平的酒店产品和服务知识,以便向客人解释和介绍相关的服务设施。•Assist guests and escort them to locations within the hotel at their request.在酒店内部,如果客人要求,一定要帮助客人并把他带到要去的酒店内的任何地方。•Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.对特殊活动和事件要有了解以便回答客人的需求。•Maintain current Hotel information to be able to provide information to guests.了解最新的酒店知识以提供给客人最新信息。•Implements Procedures which enhance the guest experience. 执行正确的程序以提高客人的体验。•Deals diplomatically and skillfully during guest interactions.有礼貌,有技巧与客户进行接触。•Ensure that all potential and real Hazards are reported immediately and rectified.确保所有潜在的和实际的危险是被立即报告和纠正的。•Be fully conversant with all departmental Fire, Emergency and Bomb procedures.充分熟悉各个部门的消防及紧急预案程序。•Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents.为了客人们和人才们的安全和消防安全,必须确保所有的紧急程序都被预演、落实和实施。•Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.在公平的酒店规则和严格遵守的法律法规下,确保在酒店内所有人的人身和财产安全。•Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others确保所有人才都在部门内以安全的方式操作,避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。•Use safe manual handling techniques and practice safe work habits following AccorHotels Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.遵循雅高酒店集团健康、安全和环境政策,来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。•All talents are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. 所有人才在工作中都必须服从直属上司所发出的一切合理要求,并在正规场合一定时间里完成工作。•All talents may be assigned to other duties in the hotel as and when required by business levels.当涉及到商业层面时,人才可能会签署酒店内相关的其他责任。•To continuously seek ways to assist management in the outlet to maximize revenues and profit.想法设法,协助管理餐厅部门的收入和利润最大化。•All Talents may be assigned to other duties in the hotel as and when required by business levels.所有人才都要求体现酒店节能意识并有效地操作节约成本的程序。Knowledge and Experience知识和经验•Good oral and written communication skills良好的口头及书面沟通能力•Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain至少2年酒店相关运做经验,最好具有国际连锁酒店工作经验•Hotel Restaurant Management graduate酒店管理专业毕业•Experienced in all aspects of restaurants service餐饮服务的各方面丰富经验Competencies 技能•Must be well-presented and professionally groomed at all times  始终保持良好和专业的形象•Excellent leader and trainer with solid motivational and teamwork skills优秀的领导者和培训师,具备良好的激励和团队合作能力•Attention to detail and strong interpersonal skills to deal with diverse talent注重细节,良好的人际交往能力,能够和不同的人才相处

薪资: 1千-1千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

Primary Responsibilities 主要职责•Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.进行每日巡视以确保LQA在对客服务中被遵守和执行。•Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.主动关注并礼貌高效的处理客人的要求及投诉,需要时要向上一级主管汇报,并且确保及时跟进。•Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests.确保对所有忠实会员和贵宾都执行其相关接待程序和标准。•Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.明晰酒店产品知识,确保贵宾及活动信息的时效性和准确性。•Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.工作期间保持在大堂区域巡视,主动协助前台和礼宾部的日常运营,并确保所有同事和运营设备的工作状态良好。•Ensure cleanliness, atmosphere and appearance of lobby and related areas.确保大堂及相关区域的清洁、氛围和外观符合品牌标准。•Check potential room revenue for any discrepancies and do necessary corrections.检查有可能产生的任何房费差异,并跟进解决。•To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned.与上一个班次进行完整而准确的交接,以确保所有待跟进事项都被记录和解决。•To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team.确保总机和部门日志的准确性,将当日发生的与客人相关的时间整理并记录,并将值班经理日志每日发送给总经理和行政团队。•Adheres to promote the health & safety policies to ensure a safe work environment.  Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation.坚持并推行健康与安全政策,以确保安全的工作环境;熟悉掌握安全及紧急程序, 并在危机情况作为危机处置小组的主要联络人参与危机处理。•Verifies that all information requested by the local police authorities are adhered to and prepared accurately.确保由当地执法部门所要求的全部事项都被严格遵守并实行。•Maintains all information security standards compliance of Front Office at 100%.确保所有信息安全标准被百分之百的执行。•Maintains ‘Safe Food & Hygiene Standards’ are implemented within Front Office at 100%.确保《食品安全与卫生标准》被百分之百的执行。•The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。•Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。•Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment.寻求客人满意度反馈,并根据我们的使命宣言和人才赋权的理念来解决问题。•Coordinate the Arrival, Stay and Departure experience for all loyalty/VIP guests to ensure a seamless experience.为所有忠诚会员和贵宾提供完美无瑕的到店、居住和离店体验。•Involvement in the arrival, rooming, and departure of key/VIP guests.亲自负责贵宾的入住、房间介绍以及离店。•Be recognize with frequent guest and provide individually welcoming.认知常住客人并提供个性化的欢迎。•Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.预知客人需求,收集客人喜好,并确保这些需求和喜好在客人入住期间会被一直满足。•Full utilization of all kinds of systems to embrace guest experience.充分利用各类酒店管理系统和软件以提高宾客体验。•Accuracy in link of reservations requirement to room allocation/guest needs.根据预订信息准确地为客人安排房间及满足合理需求。•Liaison between Front Office departments and rest of hotel effective for guest experience.在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。•Focuses on the stay experience for LCAH members.致力于提升雅高乐雅会会员的入住体验。•Conducts daily pre-shift briefings to talents on room occupancy, arrival and departures, functions/ event and special attention that is needed.组织每天所在班次的例会,宣布每天的住房率、到店客人、离店客人、发生的各种事件或活动以及需要特别注意的事件。•Responsible for guide the Front Desk team to complete daily up-selling and LCAH member enrollment target.负责指导前台团队完成前台房间销售升级和雅高乐雅会会员招募计划的每日目标。•Ensures that all Front office Policies and Procedures are adhered follow up by every section.确保前厅部各分部门都严格执行各项政策与程序。•Accomplish a set of administrative duties such as attending meeting, writing reports and other specific duties related to the job function.完成出席会议、撰写报告以及与工作职能有关的其他职责的一整套行政职责。•Ensure all accounting procedures are adhered to throughout the department.确保所有财务制度在部门内被严格执行。•Ensures clear communication within departments.确保部门内的沟通顺畅。•Carry out disciplinary actions in line with hotel procedures.按照酒店规章制度对不合适的行为采取相应措施。•Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.协调前台、行政楼层、礼宾部和总机等部门的工作,以确保运营顺畅及客人满意度。•Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.通过交班会、日志、电子邮件和部门运营会议等形式,为各个班次和运营提供相关信息。•Understands SOP and PNP of other operation departments to oversee the hotel operation during absence of hotel management team.理解并掌握其他运营部门的操作程序与规章制度以便在酒店管理层不在的情况下监督其他部门的运营。•Develop own knowledge and skills as a contributing member of the Front Office management team.发展个人的知识与技能成为前厅部管理团队的一员。•Well patrol lobby, monitor all service in lobby within standard and polite way.良好管理大堂区域,确保所有服务按照服务标准并礼貌有序。•Master all emergency procedures and well handle crisis management.掌握各种应急程序,有效进行各种危机处理。•Management of the guest service experience / personalization.确保个性化服务以提升客人体验。•Professioal to handle guest complaints and record.专业的处理宾客投诉并记录汇报。•Maintain the close relationship with guest and ensure the guest is satisfy consistently.维护与客人之间亲近的关系,确保客人始终如一的满意。•Ensures high standards of personal presentation & grooming.确保始终都有高标准的个人形象和仪容仪表。•Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.确保提供给同事们一个没有歧视、骚扰和危险的工作环境。Knowledge and Experience知识和经验•Diploma or Degree preferably in hospitality or related field酒店管理或相关专业的本科或专科学历•Minimum two (2) years relevant experience in a similar position in a renown international hotel brand在知名国际酒店内从事至少两年类似岗位的经验•PMS and Office software knowledge熟悉并掌握Opera酒店管理系统和各类办公软件•Excellent oral and written skills in Mandarin and English优秀的中英文听说读写能力•How to manage guest experience, understands and can use reporting RPS, etc. 了解如何管理宾客体验系统,并可熟练使用报表工具对其进行分析Competencies 技能•Strong organizational & leadership skills优秀的组织能力和领导能力•Analytical skills a must combined with creativity and initiative结合了创造性和主动性的分析能力•Excellent interpersonal & communication skills.优秀的人际关系和沟通能力•Service oriented with an eye for details以服务为导向的敏锐洞察•Confidently able to resolve problems and make decisions自信的解决问题与决策的能力•A passion for perfection追求完美•Good presentation, influencing skills优秀的表达、影响能力•Adaptable and flexible and able to embrace and respond to change effectively适应性强,灵活并能有效地接受和应对变化•Effective management style, hands-on and approachable有效的管理风格,亲力亲为,平易近人•Proven effective development of others, great motivator善于发展他人及卓越的激励能力

薪资: 1千以下 经验:2年以上 企业类型:国际高端酒店/5星级
地区:广东-湛江 食宿:提供食宿

Job Summary:Ensure that all the equipments in good order in the gym room all the time and willing to providing best service for the guests. Ensure Sheraton fitness service  on brand and promote membership.岗位概述:确保健身中心的各种设施设备都处于正常状态并且可以随时为客人提供喜来登健身的高质量的服务.促销发展会员为就店创收。Job Knowledge / Skill:Good knowledge of  sports or gym  knowledge  and understanding how to direct guest.   college /recognize school or institution on physical fitness /aerobics education.Minimum 2-3 years experience working as workout manager.专业知识技能:熟悉体育及健身知识,懂得如何指导客人健身。大专/ 被认可的体育学校健身专业。至少具有2年健身经理工作经验。

薪资: 1千以下 经验:2年以上 企业类型:国际高端酒店/5星级
地区:广东-湛江 食宿:提供食宿

Job Summary:To ensure the standards of hygiene in all Food & Beverage areas should not only be met but, exceeded wherever and whenever possible.Providing a clean and safe place to prepare, serve and store food items. The other facet of this position is planning, organizing, budgeting and maintenance of HOE, kitchen and service equipment.. The incumbents will consult with Food & Beverage Director and Executive Chef on a regular basis.岗位概述:负责餐饮部所有餐厅及厨房的卫生。一定要超越本地的标准,为准备及服务提供清洁、安全的工作区域。另一个工作职责是制定预算,维护所有厨房及服务设备的安全。这个职责直接影响部门的利润,因此必须高标准的控制及关注。与餐饮总监及行政总厨保持沟通。Job Knowledge / Skill:Good command of English language.Course on Chemical Usage and control environmental friendly waste disposal courses.Operating equipment knowledge.Computer operation and familiarity with some software packages, including Spreadsheet programs.Operational experience in a 5 Star Hotel for 2 years.专业知识技能:良好的英语基础、化学使用及控制课程;运作设备知识,精通计算机程序、熟知软件及电子表格系统;在五星酒店工作至少2年经验;

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

岗位职责:1.根据预测、宴会预定、团体餐安排及重要宾客的人数来安排工作。2.做好销售,宾客投诉、解决办法及相关员工、设备的记录。3.给领导提出建议,提高工作效率,促进销售,并达到增源节支的目的。4.建立收银调节控制程序,在服务前后,要按此程序来工作。5.参与菜单、酒水单的制定及定价。任职资格:1.专科及以上学历;至少熟练掌握一门外语。2.3年以上五星级酒店同等工作经验;精通相应餐厅的业务知识,熟练掌握本部门的技能技巧。3.具有较强的社会活动能力、组织领导工作能力和实际工作能力。4.具有食品原材料加工、餐厅成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准,控制产品质量和成本消耗。5.了解食品原料学、烹调学、食品营养卫生和餐厅管理等方面的专业知识。

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-惠州 食宿:提供食宿

岗位职责1.车辆做到勤保养、勤擦洗,解决问题。为酒店节省费用。2.上岗前检查车况,认真擦洗,做好出车准备。3.车辆有故障要及时向主管汇报,安排修理,严禁开带病车上路。4.执行交通安全法规和有关条例,确保安全行车。5.执行酒店关于在岗员工仪表着装规定,执行车队有关管理规定,优质高效完成出车任务。岗位要求1.高中毕业或同等学历。有3年以上A1驾驶经验。2.熟悉交通法规,懂得驾驶操作细则。3.能够按照出车通知单安全行车。4.熟悉当地及周边城市的交通路线。

薪资: 1千以下 经验:2年以上 企业类型:国际高端酒店/5星级
地区:福建-厦门 食宿:提供食宿

岗位职责:1.在副经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。 2.解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。3.监督现金的处理和存放程序,编制每日存款和流动资金报告,制定并指导员工执行现金安全制度,处理异常的付款情况。4.监督服务设备的维护保养。5.监督客用设施和服务的标准。6.控制存货和监督保存程序。7.监督各岗位工作职能的执行情况。8.负责员工的技能技巧及产品知识培训。9.监督餐厅的出品和服务情况。任职要求:1.酒店管理,餐饮或相关专业的大专学历。2.2年以上同等工作经历或5年以上低一级工作经历。3.良好的沟通技能。4.具有解决问题和培训的能力。5.具有组织能力。

薪资: 1千以下 经验:不限 企业类型:国际高端酒店/5星级
地区:广东-深圳

岗位职责1.直接向行政总厨负责,并能不断向餐饮部指出新的餐饮主向的工作计划。2.保证所有的厨房正常工作。3.检查厨师的仪容仪表及个人卫生。4.确保所有采购食品的质量。5.建立各种控制体系(卫生、成本等)正常运作.6.极积开创新菜,制订餐厅的菜单、自助单及特殊菜单。岗位要求1.中专以上学历,同岗位工作经验5年以上。2.接受过专业技术训练。3.有丰富的技术及行政经验,其中在五星级饭店工作不得少于5年以上。4.懂得成本核算,食物原料及食品营养知识。5.身体健康,精力充沛。

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

岗位要求1.大专以上学历,从事酒店人力资源工作5年以上,人力资源管理经验至少2年以上。2.熟知国家、地区劳动法律法规及相关政策。3.熟悉人力资源管理系统及电脑操作软件。4.良好的沟通协调能力,能独立处理员工关系事务。。5.流畅的英语听说读写能力。

薪资: 1千-1千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

1.大专及以上学历;至少熟练掌握一门外语。2.5年以上5星级酒店同等工作经验;精通中餐厅业务知识,熟练掌握本部门的技能技巧。3.具有较强的社会活动能力、组织领导工作能力和实际工作能力。4.具有食品原材料加工、中餐成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准,控制产品质量和成本消耗。5.中餐食品原料学、烹调学、食品营养卫生和西餐管理等方面的专业知识。

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都

 岗位要求1.专科以上文化程度,或相关专业毕业。2.熟悉饮食的工作规范和要求,掌握配菜的各种操作技术的质量要求。3.1年以上同星级同岗位工作经验4.能按工作规范和质量标准要求独立进行工作,并有相应的技术等级。5.一定的文字语言表达能力。6.工作有责任心,做事认真负责。

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

1.高中毕业或具有同等学历。2.有熟练的厨师技能,掌握中厨房所有点心的烹制方法。4.工作主动、热情、认真,责任心较强。5.身体健康,仪表端庄,五星级酒店相关工作经验优先。

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

  岗位要求1.专科以上文化程度,或相关专业毕业。2.熟悉饮食的工作规范和要求,掌握配菜的各种操作技术的质量要求。3.1年以上同星级同岗位工作经验4.能按工作规范和质量标准要求独立进行工作,并有相应的技术等级。5.一定的文字语言表达能力。6.工作有责任心,做事认真负责。

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

岗位要求1.大专以上文化程度,具备基础的餐饮服务知识。2.英文能力强,能熟练对话且处理文件。3.沟通能力强,具有良好的服务意识。4.有一定的应变处理问题的能力。

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

JOB SUMMAR Functions as the strategic business leader of F&B operations and acts as General Manager in his/her absence.  Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.  The position ensures the rooms operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.  Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area or 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIESManaging Property OperationsLeading Operations TeamsManaging Relationships with Property StakeholdersManaging ProfitabilityManaging the Guest Experience MANAGEMENT COMPETENICES LeadershipManaging ExecutionBuilding RelationshipsGenerating Talent and Organizational CapabilityLearning and Applying Professional Expertise

薪资: 1千-1千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都

岗位职责1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.要负责处理宾客的问题和投诉。4.要负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。岗位要求1.高中以上学历,有同岗位工作经验1年以上。2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。4.注重细节,工作有责任心,敢于承担责任,执行力较强。5.有上进心和良好的学习能力和抗压能力。

薪资: 1千以下 经验:2年以上 企业类型:国际高端酒店/5星级
地区:北京-海淀区 食宿:提供食宿

岗位职责 1.依照酒店对清洁和外观的标准为公共区域提供保洁服务; 2.熟悉酒店所有公共区域; 3.确保及时完成日常保洁工作; 4.有效地处理应急事件; 5.管理关于化学清洁用品使用的事宜,处理发现的问题并做出相应的整改; 6.安全正确地使用保洁设备; 7.合理保持保洁用品的存货量; 8.按照业务要求开展工作;9.能够接受倒班制工作,如夜班。 岗位要求 1.拥有在与他人交往时大多数时间所使用的沟通技能; 2.两年以上相关工作经验;3.有外资酒店集团相关工作经验。

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