岗位职责 1、熟悉部门工作细则和流程； 2、以项目方式，参与相关的公司管理工作； 3、需每个工作计划阶段针对公司日常管理上交书面化建议； 4、执行公司安排的其他相关工作。 岗位要求 1、有志在酒店行业发展的应届毕业生/实习生； 2、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

岗位职责 DUTIES 1、负责办理员工的入职和离职手续； Responsible for the entry and departure procedures of employees; 2、负责员工更衣柜钥匙的发放，并管理员工更衣室； Responsible for staff locker key distribution, and management of staff locker room; 3、负责员工ID卡发放，做到准确无误； Responsible for employee ID card issuance, so that accurate; 4、制作员工个人档案； Make employees' personal files; 5、更新人事档案数据库资料； Update personnel file database information; 6、负责部门各类单据文件的收发、存档、草拟、打印及传递； Responsible for sending and receiving, archiving, drafting, printing and delivery of various documents; 7、加班及补休记录的核对、员工绩效成绩的核对及录入； Check overtime and compensatory leave records, check and input employee performance; 8、考勤系统的维护及更新； Maintenance and update of attendance system; 9、负责安排、准备、提醒总监的日常会议及行程； Responsible for arranging, preparing and reminding the director of daily meetings and schedules; 10、负责领取及管理人力资源部的文具、书籍、仪器、设备、固定资产等； Responsible for receiving and managing stationery, books, instruments, equipment and fixed assets of the human resources Department; 11、协助人员招聘工作、面试接待工作。 Assist personnel recruitment, interview and reception work. 岗位要求 REQUIREMENTS 1、具有良好的沟通、分析和管理能力； Has good communication, analytical and administrative skills; 2、善于与人互动； Enjoys interacting with people; 3、懂得电脑操作，能较熟练地进行中英文打字； Understand computer operation, can be more proficient in Chinese and English typing; 4、有一定的写作能力和应变处理问题的能力； Have a certain writing ability and the ability to deal with problems; 5、有责任心、严守机密，认真仔细，讲求实效、身体健康、精力充沛、五官端正。 Responsible, strict confidentiality, careful, practical, healthy, energetic, regular features.

【岗位职责 Job Description】 1． 负责对指定设备的正常运行和维修保养。    Responsible for specified equipment’s normal operation and maintenance. 2． 负责日常的机械设备和厨房的修理工作。     Responsible for mechanical and kitchen equipment maintenance work. 3． 准确记录、保管设备运行记录表。 Accurate records of the equipment operation record chart. 4． 将更换下来的零、部件交还工程部库房。 Return the replacement parts to the engineering store. 5． 随时将日常异常情况汇报至机械维修工主管或值班工程师。    Keep daily exception reports to the supervisor or duty engineer.   6． 保持工作区的整洁。 Maintain a clean and tidy work area. 7． 上班时间衣着制服。 Wear a uniform at work. 8． 遵守安全操作规程及规章制度。 Abide by the safety operation standard. 9． 遵守饭店其它规章制度。    Abide by the other hotel system. 【岗位要求 Job Requirements】 1.高中以上文化程度;2年以上同岗位工作经验。  High school education or above; At least 2 years working experience in a similar position. 2.有强烈的事业心和责任感，行为举止文明礼貌。 Have a strong sense of career ambition and responsibility, and behave in a civilized manner.   3.身体健康，精力充沛。 Be healthy and energetic.   4.有相关工作证件。 Have relevant work documents. , air conditioning, and domestic hot water supply

【岗位职责 Job Description】 1.  建立并保管设备检修、保养的资料档案，及时检查各种设备运行的报表数据，定期整理上报。 Formulate and keep the data file about equipment maintenance. Check all kinds of equipment operation report data in time, and report regularly. 2.  及时完成值班工程师交办的各项任务，完成后及时汇报。 Timely complete the tasks assigned by the duty engineer, after finishing the report to the duty engineer on time. 3.   负责对指定设备的正常运行和维修保养。     Responsible for specified equipment normal operation and maintenance work. 4.  关心员工工作、生活和学习，深入了解员工的思想状况，积极倡导和培养员工之间和班组之间的团结合作精神。  Take care of staff’s work, life, and study. In-depth understanding of employees’ state of mind. To do good team building work. 5.  为本班组员工做准备工作计划及分配维修保养工作。 Prepare a working plan and distribute the maintenance work. 6.  对所属维修项目进行追踪检查。   Follow-up inspection of the maintenance project. 7.  根据要求和操作制度操作相关设备。 According to the standard to operate the equipment. 8.  遵守安全操作规程及规章制度。      Abide by the safety operation standard. 9.  遵守饭店的其它指示和规章制度。   Abide by the other hotel system. 【岗位要求 Job Requirements】 1.高中以上文化程度;2年以上同岗位工作经验。  High school education or above; At least 2 years working experience in a similar position. 2.熟悉掌握酒店对客服务的要求，以及水暖空调系统、给排水系统和辅件的基础知识。 Familiar with the hotel's customer service requirements, as well as the basic knowledge of water heating and air conditioning systems, water supply and drainage systems, and accessories.   3.掌握水暖空调系统及设备、一般水力机械、各种阀门等的结构和功用，并具有较强的实际操作能力。 Master the structure and function of water heating and air conditioning systems and equipment, general hydraulic machinery, various valves, etc., and have strong practical operation ability.   4.有强烈的事业心和责任感，行为举止文明礼貌。 Have a strong sense of career ambition and responsibility, and behave in a civilized manner.   5.身体健康，精力充沛。 Be healthy and energetic.   6.有相关工作证件。 Have relevant work documents.

1.    身体健康、精力充沛； 2.    对工作有责任心、细心； 3.    能吃苦耐劳； 4.    注意个人卫生； 5.    遵守食品卫生安全与消防安全制度； 6.    接受部门领导分派的工作，按照操作标准进行初加工； 7.    对原材料进行分拣、洗涤、保证加工原料的清洁卫生； 8.    为保证原材料的营养成分，初加工后及时送往各厨房； 9.    负责工作区域及所有工具、器皿的清洁工作； 10.  出现或发现任何问题，要及时与部门负责人进行沟通； 11.  服从部门领导安排的工作内容。

岗位职责： 1.  听从领导安排； 2.  严格遵守安全规章制度，并按操作规程进行工作； 3.  根据本人专业或个人意向，可以提供相关工种之间轮岗学习机会。   岗位要求： 1.有志在酒店业发展的应届毕业生或实习生，工程技术相关专业优先； 2.工作认真负责，听从指挥，有责任感，有团队合作精神； 3.身体健康，精力充沛，具有一定动手能力； 4. 实习期至少六个月。

1.要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 Be familiar with menus, food recipes and other aspects to recommend various foods and beverages to guests. 2.保持工作场地及餐具室内物品的齐全、干净、整洁。 Maintains complete, clean and tidy work area and pantry. 3.添加所需的布品及操作设备。 Add the required cloth and operating equipment. 4.根据标准的手册来完成服务工作。 Perform service work according to standard manual. 5.根据餐厅的规定来摆放餐桌。 Set tables according to restaurant policy. 6.结束服务后，要清理所有的饭菜，并清洁桌面。 After service, clean all meals and clean the table.

1.要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 Be familiar with menus, food recipes and other aspects to recommend various foods and beverages to guests. 2.保持工作场地及餐具室内物品的齐全、干净、整洁。 Maintains complete, clean and tidy work area and pantry. 3.添加所需的布品及操作设备。 Add the required cloth and operating equipment. 4.根据标准的手册来完成服务工作。 Perform service work according to standard manual. 5.根据餐厅的规定来摆放餐桌。 Set tables according to restaurant policy. 6.结束服务后，要清理所有的饭菜，并清洁桌面。 After service, clean all meals and clean the table.

确保为客人提供高水准的服务，根据酒店标准问候抵店客人，为住店客人/餐饮客人/店外客人提供相关礼宾服务店外客人提供相关礼宾服务，迎送离店客人. 提供所有行李协助。 Serve the guests in the most hospitable manner; all guests arriving to the hotel will be welcomed. Bid farewell to all departing guests in the most courteous and professional manner. Provide all Concierge related services to in-house guests, F&B patrons and visitors. Provide luggage deliveries and assistance.

1. 做好VIP客人入住的准备工作，高规格地为宾客办理登记入住手续。 Well prepared for VIP arrival and deliver high quality registration process. 2. 掌握当天客情及预订情况，及时做好相关准备。 Well known of on-day condition and reservation status, making related preparation promptly. 3. 熟记常驻客人姓名，努力提供针对性服务。 Well known the name of regular guest and effort to provide individual service. 4. 关注客人的特别需要，并及时进行协调，以便最大限度地提升客人的满意度。 Attention to guest special request, coordinate promptly to maximize guest satisfaction.

1.会基础的英语口语； Basic oral English; 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； Cheerful personality, flexible, practical work, with a strong sense of service, marketing awareness and responsibility; 3.通晓酒店各项对客政策、设施设备及服务种类。 Familiar with the hotel's guest policies, facilities and services, as well as the level and standards. 4.具有基础电脑办公软件技能。 Basic Office Software Skill.

SUMMARY:     工作概述:                     The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery and shoe shine, in a friendly and caring manner according to NUO’s policies and NEA guest journey standards.   这一职位负责为酒店客人提供个性化服务，例如：叫醒服务，报纸递送，擦鞋，员工需要报以热心积极和符合诺金服务要求的高品质服务标准。   RESPONSIBILITIES:   工作职责:     ·  VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed. 迎接VIP客人并提供专业的打包和安置行李服务 ·  All guest requests are executed highly professional and efficiently. 高效高质量的满足客人的所有要求  · Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one. 为酒店客人提供各种相关服务，为客人留下难忘的愉快经历 ·  Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the NUO and NEA standards. 为客人办理入住和离店手续，并以热情友好，符合诺金服务标准的工作态度接待和处理客人入住中的事宜。 ·  Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  为客人办理入住分配房间。尽可能的满足客人对房间的特别要求，必要的话协助客人填写入住登记单。使用有效地建设性的销售技巧促销房间和酒店其他服务。确认客人的付款方式，遵循已有的信用卡使用的规则和现金付款的方式。 ·  Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets.  Replenish them on a daily basis until the guest's departure. 每日与客房服务合作，准备鲜果拼盘并送达给VIP客人房间，直至客人离店。

岗位职责 1.负责酒店强弱电日常维修和系统的维护。 Attend to electrical equipment do daily repair and maintenance of systems of the hotel. 2.按照要求定期定时巡视设备和机房。 As requested Regular time visits equipment and plant. 3.确保对客维修及活动布置工作得以高效、有序完成 Make sure maintenance for customer and setup for function complete effectively and orderly 4.做好酒店高、低压配电间和变压器间配电设备的维修保养工作，确保正常供电。 Maintain the distribution equipment in the hotel's high and low voltage distribution rooms and transformers to ensure the normal power supply. 岗位要求 1.熟悉电气设备安装、维修和排除故障的技术知识，懂得安全用电、节约用电的政策运行记录。 Be familiar with the technical knowledge of electrical equipment installation, maintenance and troubleshooting, and know the policy operation record of safe and economical use of electricity. 2.有当地特殊工种证书和电工上岗资格证书。 Have local special work certificate and electrician working qualification certificate. 3.能按工作规范和有关制度独立进行工作。 Ability to work independently according to work standards and related systems.

该职位的主要职责是将品牌网站定位为电子分销的优先渠道，并优化酒店的整体数字化形象。 The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. 根据公司标准同时也根据CMS指南（凯宾斯基官网以及GHA)，确保网站内容（图片和内容）始终是最更新的。 Ensure website content (picture and text) is always up to date in all languages available, according to the corporate standards, and as per the CMS guidelines (on Kempinski.com and gha.com)、 监督并协助收益经理/总监确保所有电子分销渠道的价格一致性。 Monitor and assist the Revenue Manager/Director in ensuring rate parity throughout all electronic distribution channels. 参与每月收益和电子商务公司电话会议。 Participate in the monthly Revenue & E-Commerce corporate calls. 根据公司政策和指导方针更新和管理酒店代表和社交媒体渠道。 Update and manage the hotel representation and social media channels as per corporate policies and guidelines. 分析SEO活动的预算投资与投资回报率 Analyze budget investment vs ROI for corporate SEO activities 具有一年以上独立运作电子分销渠道经验（例如微信商城，美团，大众点评等等） At least 1 year experience in independent operation of electronic distribution channels (such as WeChat mall, Meituan, Dianping, etc.)

岗位职责 1. 执行前台的工作，确保向客人提供最佳的服务，并与客人建立起良好的顾客关系。 Responsible for Reception work, ensure best service was provided and good relationship was build with customers.  2. 做好酒店客人入住的准备工作，高规格地为宾客办理登记入住手续。 Well prepared for guest arrival and deliver high quality registration process.  3. 认真听取客人的意见建议，接受客人的投诉，并及时反馈。 Listen to guest suggestion and comment carefully, take guest complain and response timely.  4. 掌握当天客情及预订情况，及时做好相关准备。 Well known of on-day condition and reservation status, making related preparation promptly.  5. 检查长住客人的报表，和客人保持紧密的联系。 Check long-stay guest report and build closely relationship with customers.  6. 熟记常驻客人姓名，努力提供针对性服务。 Well known the name of regular guest and effort to provide individual service.  7. 在行政酒廊向客人提供必要的服务。 Provide necessary executive floor service to customers.  8. 关注客人的特别需要，并及时进行协调，以便最大限度地提升客人的满意度。 Attention to guest special request, coordinate promptly to maximize guest satisfaction.  9. 迅速、准确的回答客人的问讯（包括介绍店员人服务信息、市内观光、天气、交通情况等）。 Quickly and accurately answer guest's question (including service information, city tour, weather forecast and traffic situation etc.).  10. 如遇有宾客生病应及时协助处理，向上级及时汇报 Offer promptly assistance for customer's sickness, report to manager without delay.  11. 配合其他部门，做好各类客人、团队、会议的接待工作，按照诺金的服务标准，提供“一站式”服务。 Coordinate with other department for all kinds of guest, group, conference's check in work, provide "one stop" service according to NUO service standard.  12. 迎接及带领重要宾客到他们的房间，并介绍房间设施。 Welcome and escort VIP guest to their room and introduce room facilities.  13. 准确熟练地收点客人现金、支票，打印客人各项收费账单，及时、准确地为客人结账，并根据客人的合理要求开具发票。 Professionally receive cash, check from guest and count accurately. Print out billing and receipt for guest need and ready to assist guest for bill settlement. Issue Invoice (Fapiao) for reasonable requirement.  14. 每天收入现款、票据必须与账单核对相符。 All posting and transactions must be checked before cashier close, cash and receipt match with the report.  15. 每天整理“离店帐未平”客人账务。 Check out room with unbalance bill need to be checked and follow up.  16. 注意收集各种宾客意见，并及时反馈。 Attention to every customer's comment collection and give feedback promptly.  17. 完成上级交办的其他工作任务。 Complete the other tasks assigned by superiors.

1. 厨房整体运作团队奉献精神，当同事需要帮助时能提供帮助 Contributes and works as a team in the general operations of the kitchen(s), offering to assist fellow colleagues when required 2. 随时保持专业和友好的态度 Always maintains a professional and friendly attitude 3. 根据酒店仪容仪表标准确保一个干净专业的形象 Ensures a clean, professional appearance according to hotel grooming standards 4. 熟练掌握厨房所有电气设备的使用并观察安全谨慎地处理 Acquainted and familiar with the use of all electrical and mechanical equipment in the kitchen and observes the safety precautions when handling them 5. 服务优先 Ensures that mise-en-place is completed prior to service

协助餐厅经理确保根据确定的经营理念高效管理餐厅,始终提供周到、专业、高效和灵活的服务 To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 确保使用新技术和设备，简化工作系统提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 协助行政总厨/行政副总厨提出富有创意的建议和想法。 Assists in conducting monthly inventory checks on all operating equipment and supplies. 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 确保餐厅的前、后区域的洁净有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. 确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. 根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

确保为客人提供高水准的服务，根据酒店标准问候抵店客人，为住店客人/餐饮客人/店外客人提供相关礼宾服务，迎送离店客人. 提供所有行李协助。 Serve the guests in the most hospitable manner, all guests arriving to the hotel will be welcomed. Bid farewell to all departing guests in the most courteous and professional manner. Provide all Concierge related services to in-house guests, F&B patrons and visitors. Provide luggage deliveries and assistances. 确保持续地为酒店客人提供高水平的服务 Ensure that standards are maintained at a superior level on a daily basis. 为客人处理投诉，确保客人的满意度 Resolve guest complaints; communicate with guest immediately and ensuring guest satisfaction. 长期的知识储备 Maintain complete knowledge of: 1.酒店的设备以及服务，各个运营的部门的营业时间 All hotel features/services, hours of operation. 2.酒店餐厅的食品信息，价格范围，着装要求，以及就餐环境 All hotel restaurant food concepts, menu price range, dress code and ambiance. 3.所有酒店的客房类型，布局，以及客房内设施 All hotel room types, numbers/names, layout, amenities and locations. 4.每日团队客人行程安排，会议名称以及抵店 Scheduled daily group activities, names and location of meeting/banquet rooms. 5.酒店地区的景点，活动，以及为客人安排假日活动 Local events, attractions, holiday schedules. 6.提供行李搬运，存取服务 Assist with luggage loading/unloading/storage 7.为客人提供出租车叫车服务 Assist with Taxi needs 8.为进出酒店客人提供开门服务 Assist with doors at main entrance 协助客人存取行李 Assist guests in locating and retrieving lost luggage. 协助客人以及酒店部门收发包裹邮件 Distribute all guest and departmental mail.        行李服务 Luggage Delivery 

主要职责 1. 协助人力资源部进行员工宿舍的日常管理及安全工作 2. 负责打扫员工宿舍公共区域的卫生及维护工作 3. 负责员工入住及退宿的办理工作。 4. 完成人力资源部交代的其他工作。

1.优秀的中英文书面及口头表达能力。 Good command of oral & written communication, in both Mandarin and English 2.遵照相关程序为所有抵达的客人提供接引及登记服务。 Registers and escorts all arrivals according to established procedures. 3.保持与其他部门及外包公司的必要联系以确保为客人提供最优质的服务。 Liaises with other departments and necessary outside contracts to ensure excellent service delivery. 4.确保在酒店系统里的每个预订都输入完整并且正确的数据。 Ensures all data is entered completely and correctly into the hotel systems in accordance with each reservation. 5.兑现酒店客人的旅行支票及帮助客人进行外币兑换。 Assists with currency exchange. 6.夜班时，查看夜班报表，准备早班报表，检查第二天离店客人的账单以确保下个班次的离店手续顺利进行，检查所有VIP预抵客人的房间，如有问题及时汇报给值班经理/夜班经理。 When on night shift, checks night reports, prepares the morning report, checks billings of all due-outs on the following day to ensure effective check-out procedure of next shift, checks all VIP Arrivals rooms and report any defects to Duty Manager/Night Manager. 7.充分理解并展示酒店的政策和程序，确保所有的工作程序在酒店的指导方针下安全进行。 Demonstrates Awareness of hotel policies and procedures and ensure all procedures are conducted safely and within hotel guidelines. 8.关注客人的投诉，问询及要求，在前台主管或值班经理无法提供协助的情况下做出正确的判断。 Attends to guest’s complaints, inquiries and requests, referees problems to Lifestyle Host Supervisor/Duty Manger if he/she is unable to assist and inform after the fact if needed. 9.时时关注财务政策及会计程序的更新并与其保持一致。 Keeps informed of all modifications to accounting policies and procedures.

1.负责酒店和公司收入及客房销售的最大化。 To be responsible for maximisation of room sales and revenue for the Hotel and Company. 2.受理预订并按照公司标准进行相应的系统操作。 To take reservations and operate systems in accordance with company standards. 3.完全掌握Opera系统的使用。 To be fully conversant in the use of Opera. 4.保持所有预订细节和客人资料的准确，以确保各部门的运作顺畅及准确的数据分析。 To maintain the accuracy of reservation details and profile data in order to facilitate smooth operation and data analysis. 5.合并所有重复的客人资料。 To ensure duplicate guest history records are merged at all times relevant. 6.随时向预订部经理和/或领班报告部门内所有工作内容及进展。 To ensure the Reservations Manager and/or Team Leader are kept informed of all developments within the department. 7.认真记录所有预订等候名单及相关详细信息。 To ensure all waitlisted business is recorded appropriately. 8.熟知所有公司的信贷政策，确保可以收到所有待付款项。 To adhere to all company credit policies to ensure all revenue expected will be received. 9.严格按照预先规定的房量及价格处理预订查询。 To adhere to pre-set availability and rate controls. 10.确保24小时内及时回复所有信件，传真及电子邮件。 To ensure all correspondences, faxes and electronic mail to be promptly replied within 24 hours. 11.有条理的安排储存所有存档文件，档案和资料。 To maintain all files, records and documents in an orderly manner. 12.与销售及会议服务人员紧密协作，在系统中准确地录入所有团队和会议预订资料。 To co-ordinate closely with Sales/Convention Services personnel to enter all data for Groups/ Convention bookings.

岗位职责 1.要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 Be familiar with menus, food recipes and other aspects to recommend various foods and beverages to guests. 2.清洁并擦亮所有器皿。 Clean and polish all utensils. 3.保持工作场地及餐具室内物品的齐全、干净、整洁。 Maintains complete, clean and tidy work area and pantry. 4.添加所需的布品及操作设备。 Add the required cloth and operating equipment. 5.从仓库内领取物品。 Pick up items from the warehouse. 6.根据标准的手册来完成服务工作。 Perform service work according to standard manual. 7.根据餐厅的规定来摆放餐桌。 Set tables according to restaurant policy. 8.结束服务后，要清理所有的饭菜，并清洁桌面。 After service, clean all meals and clean the table. 岗位要求 1.对工作认真踏实，工作态度端正，能吃苦耐劳。 To work seriously and steadfastly, work attitude is correct, can bear hardships and stand hard work. 2.掌握必需的食品、酒水知识，有一定的西餐服务技能。 Master the necessary food, wine knowledge, have certain western food service skills. 3.身体健康，仪表端正。 Good health and good appearance.

岗位职责 1、要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 2、清洁并擦亮所有器皿。 3、保持工作场地及餐具室内物品的齐全、干净、整洁。 4、添加所需的布品及操作设备。 5、从仓库内领取物品。 6、根据标准的手册来完成服务工作。 7、根据餐厅的规定来摆放餐桌。 8、结束服务后，要清理所有的饭菜，并清洁桌面。 岗位要求 1、大专学历或同等学历。 2、对工作认真踏实，工作态度端正，能吃苦耐劳。 3、身体健康，仪表端正。 4、实习期至少6个月

主要职责: 积极协助上级，保证餐厅营运顺畅 确保每个时间段的工作准确地完成 协助上级培训新员工和实习生 岗位要求： 至少有一年以上的星级酒店西餐厅服务经验 良好的服务待客技巧，预知客人的需求 能够使用日常的办公室软件