.Job Purpose:
工作目的
Responsible for the entire operation and equipment within the framework
as defined in the organization chart. Supervise and delegate to all staff
within job scope and to prepare their work schedules.
负责酒店洗衣房的运营及设备管理,监管和为管辖内的所有员工委派工作任务及准备工作表。
KEY RESULT AREAS
主要工作职责
1.
Prepare weekly staffing
schedules, monitor staff attendance and plan labor to meet with activity in the
Hotel so as to maintain cost effectiveness.
准备每周员工排班表,监督员工的出勤和计划员工满足酒店的活动需要,有效利用成本。
2.
Maintain an accurate and
proper inventory of all stocks, linen etc. to prevent pilferage or losses of
any nature.
维持库存,布草的准确,避免成本的损失
3.
Ensure cleanliness, proper
usage of all equipment and their periodical servicing to ensure efficient
working conditions
确保所有设备的清洁,合理使用和使用期间高效的工作状态.。
4.
Conduct operation meetings and
inspection to review, monitor and upgrade performance of the section through
dissemination of information, explaining new directions, policies and
procedure.
开展运营会议,通过终止信息,解释新制度,政策和程序来监管和升级部门的表现。
5.
Assist in the preparation of
Capital/Operation budget and to ensure that expenditure is kept within the
budget.
协助准备资金/运营预算,确保支出在预算内
6.
Handle or resolve all guest
complaints and through close supervision recommend improvement in operation
especially in the following aspects of developing better service standard,
increasing revenue and reduction of cost.
通过密切监管和提高运营来处理或解决所有客人投诉,特别是在提高服务水平,增强利润减少成本方面
7.
Plan and organize periodically
department training for staff in the areas of courtesy, efficiency, grooming
Diplomacy and job knowledge (especially for new staff).
计划和组织部门的效率和培养培训。文凭和工作知识(特别是对新员工)
8.
Identify and develop
leadership qualities among staff in order to guide them toward the path of
career enrichment.
确认和发展员工之间的领导质量,为了更好的引导他们走向丰富职业的道路。
PERSONAL SPECIFICATION
个人能力描述
·
Good English language skills
良好的英语语言技巧
·
Good organizational skills
良好的组织能力
·
Ability to lead, motivate, and develop a team of
individuals
领导,激发和发展一个单独团队的能力
·
Ability to cope with
竞争能力
Job Purpose:
工作目的
To
assist the Front Office Manager in directing and controlling all Front Office
activities, ensuring the hotel meets its financial and guest satisfaction
objectives.
协助前厅部经理监管和控制前台所有工作,确保酒店实现其财务和客人满意度的目标。
KEY RESULT AREAS
主要工作职责
1. Handles and follow through any guests complaints,
and take corrective measures to avoid repetition.
处理客人投诉,并采取补救措施,以避免重复投诉。
2. Must be visible in the lobby during busy periods
(check-in/out, high occupancy).
在繁忙时段必须在大堂坚守自己的岗位。(抵离时间,高住房率)。
3. Checking the VIP rooms and arrangement to make sure
everything goes well.
检查VIP客人的房间和安排并保证所有安排妥当.
4. Coordinate with other departments to make sure guest
has had a wanderful experience in hotel.
处理客人投诉,并采取补救措施,以避免重复投诉。
5. Coordinate with other departments to make sure guest
has had a wanderful experience in hotel.
与其它部门协作以确保客人在酒店有美好的经历。
6. Update guest complaint log sheet both in log sheet
and opera system.
在投诉本上和系统中更新客人的投诉。
7. In charge the guest preference collection and
modifying.
管理客人的喜好,收集更新。
8. Supervision the front desk to make sure all the
standards are met.
管理前台员工确保所有操作流程都达到标准.
PERSONAL SPECIFICATION
个人能力描述
· Excellent
English language skills
优秀的英语技能
· Good
customer relations skills
良好的与客人沟通技能
· Positive
outgoing personality
积极的开朗的外向型的个性
· Ability
to lead, motivate and develop a team of individuals
领导团队的每个人,积极学习,发展自我的能力.
· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
· 按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。
· Replenishes guest supplies
· 补充客用品。
· Ensures guest services specified by superiors and guests requests are promptly and courteously met
· 及时、礼貌的完成上级指定的对客服务并满足客人的要求。
· Reports damage or malfunction in hotel rooms to superior
· 向上级汇报酒店客房内的损坏或故障情况。
· Maintains equipment in proper state of cleanliness and repair
· 保证设备的清洁和修缮。
· Maintains a section room report
· 完成区域客房报告。
· Maintains a daily room checklist
· 完成每日客房检查工作单。
· Meets with superior and takes on daily assigned tasks
· 与上级会面并承担每日分配的任务。
· Reports and submits lost and found articles to superior immediately
· 及时向上级汇报和上交与客人遗失物品。
· Report guest complaints to superior immediately
· 及时向上级汇报客人的投诉。
· Reports unusual behaviour/activities on floors to supervisor
· 向上级汇报楼层里的反常行为和活动。
· Records room status in allocated section accurately
· 准确记录在划定的区域内的房间情况。
· Complies with hotel’s health, safety and hygiene policy
· 遵守酒店的健康、安全和卫生政策。
· Adheres to personal grooming and hygiene standards
· 保持个人仪容和卫生标准。
· Attends meetings and training sessions as required
· 按要求参加会议和培训活动。
· Carry out valet services when required including delivery of linen or processing laundry orders
· 如有需求则完成贴身管家服务,包括派送布草或处理洗衣预订等。