Role Purpose The position needs to communicate closely with the global team and in charge of developing customized programs in GC market. Not only responsible for the marketing plan of the hotels and regions, but also have the ability to develop the business. To improve the effectiveness of marketing investment.   Key Accountabilities Support global develop field marketing’s business model to IHG GC market.  Strategic and holistic understanding of the hotels’ PR & marketing needs. Follow their strategy to localization field marketing service in GC, based on GC hotels' need to develop field marketing products & service. Set up the field marketing development plan of GC, led the whole process of project including business model design, product/service design, financial & legal process, and finally sold the product to IHG individual hotel. Guide the hotel to execute marketing activities based on marketing plan. Grows and supports the team with the aim of building a supportive, knowledgeable and commercially savvy team. Ensure that marketing plans are consistent with IHG and brand proposition. Able to work closely with commercial team to develop a sustainable business model. Strive to ensure that the project can break even.   Key Skills & Experiences Other Requirements: Ability of market analysis and planning can complete the marketing plan independently. Excellent communication and coordination skills, able to establish good cooperative relations with business partners. Strong presentation skills. Strong team management ability, able to coordinate team resources to ensure the smooth progress of marketing activities. Strong team development strategy ability, formulate team members' career development plans.

1. 根据尊茂酒店集团化管理标准，全面负责酒店的经营管理工作。 2. 带领酒店管理团队实现酒店的经营业绩最大化。 3. 建立合理的组织机构，打造高效专业团队。关爱和激励员工，培养和发展人才。 4. 按照尊茂酒店集团品牌标准，确保酒店服务与产品达到标准，并带领酒店管理团队创新管理、创新产品、创新服务。 5. 负责酒店安全管理工作，确保全年无重大安全生产和人员伤亡事故。 6. 维护酒店与社会各界的公共关系,树立酒店良好的品牌形象。

Department 部门：Human Resources人力资源部 Reporting Line 汇报对象： Director of Human Resources  人力资源部总监 Job Summary工作概述： This position is responsibility for planning, organizing, leading and supervising Learning & Development within JJIH at strategic level. 此职位是全面负责在战略层面的计划、组织、领导以及督导锦江国际酒店管理公司的人才与发展工作。 Key Responsibilities主要职责： **Strategic Planning策略规划 • Develop L&D budget & Calendar per annual operating plan 根据年度运营计划制定学习与发展的年度预算及培训日历 • Contribute to the development of the L&D strategy and to the implementation and execution of the L&D development programs 开发学习与发展的策略以及相关项目的落地与执行 • Identify L&D solutions as per business needs and encourage creation & innovation 根据业务需求识别学习与发展的解决方案并鼓励创新 • Strategize the implementation, operation, and execution of company-wide Culture initiatives. 对公司范围内的文化实施、运作和执行进行战略策划 • Identify and develop tools, programs, and strategies to build a talent pipeline essential to the growth of the company 识别并制定工具、项目、策略去搭建人才管道以确保公司的成长 **Business Acumen 商业敏锐度 • Provide learning and development strategies linked to the operational needs and requirements 提供与运营需求紧密联系的学习与发展策略 • Build and maintain effective relationships with management teams (corporate office and hotel operations) in order to understand their specific learning and development needs 建立及有效维护与管理团队的关系（总部及酒店）以便更好地了解他们的学习与发展需求 • Develop and manage performance indicators including evaluation indicators, to ensure that all training programs achieve customer satisfaction and take appropriate action where standards are not met 制定及管理绩效指标（包含评估指标）以确保所有的培训项目达到客户满意并对不达标准的地方采取有效措施 • Regular review on annual budget 定期审核年度预算 **Project Management 项目管理 • Assisted in the rollout of all group & company strategic projects 协助所有集团与公司战略型项目的开展 • Lead the implementation of assigned group project within JJIH 领导集团项目在锦江国际酒店管理公司的落地执行 • Manage E-Learning Project 管理在线学习平台 **Leadership 领导力 • Assisted in developing a hotel training team involving certified trainers / training managers and ensured that they can deliver corporate mandatory programs 协助发展酒店培训团队以确保能够开展集团必修课程 • Develop and deliver leadership training to managers up to the executive level 为经理级以上的员工开发并开展领导力的课程

（外籍/Expat) Main Duties Administration §  Ensures that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. §  Replaces the Executive Chef in his/her absence in representing the Food and Beverage function on the hotel's Executive Committee. §  Assists in overseeing the preparation and update of individual Departmental Operations Manuals. §  Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. §  Ensures the smooth operation of the Culinary Departments in the absence of the Executive Chef. Customer Service §  Ensures that all guest contact culinary employees deliver the brand promise and provide exceptional guest service at all times. §  Ensures that employees also provide excellent service to internal customers in other departments as appropriate. §  Spends time in culinary areas observing employee-guest/employee-internal customer interaction, working through Heads of Department to coach employees as necessary. §  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. §  Maintains positive guest and colleague interactions with good working relationships. Financial §  Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. §  Ensures that each profit centre (e.g. Outlet, Banquets) is operated in line with maximising profit while delivering on the brand promise. §  Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest. §  Assists in the preparation of the Annual Business Plan for Food and Beverage. §  Assists in monthly reforecast, involving the respective Heads of Department as appropriate. §  Assists in proactively managing costs based on key performance indicators, working through the respective Heads of Department as appropriate. §  Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to. §  Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. §  Assists with the input and oversight of product specifications, recipes and other data as required, supporting the smooth operation of Materials Management and Cost Audit functions. Marketing §  Constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge. §  Sources for Marketing and Public Relations opportunities to increase awareness and ultimately business. Operational §  Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. §  Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary. §  Assists in making sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. §  Ensures that the Culinary Departments respond to the results of the Consumer Audit and to ensure that the relevant changes are implemented. §  Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Operational (continued) §  Ensures that culinary employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. §  Ensures that all employees are up-to-date with the availability of seasonal and new products on the market. §  Tastes and monitors the food products served throughout the operation, providing feedback where appropriate. §  Works with the Materials Manager in the procurement of the best product for the best price and in the management of the relevant areas of the Commissary Kitchen. §  Works closely with the Stewarding Manager to ensure that hygiene standards are maintained and that operating equipment is cared for to maximise its useful life and to minimise breakage. §  Oversees the quality and variety of food and beverages served in the Employee Restaurant, ensuing that this outlet is operated to the same standard as any other outlet. Personnel §  Oversees and assists in the recruitment and selection of all Food and Beverage employees.   Ensures that Kitchen managerial employees follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees. §  Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. §  Conducts annual Performance Development Discussions with employees and supports them in their professional development goals §  Ensures effective training programmes for employees in coordination with the Training Manager and their Departmental Trainers. §  Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. §  Oversees the preparation and posting of weekly work schedules in each department, making sure that they reflect business needs and other key performance indicators. §  Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  Ensures that all employees have a complete understanding of and adhere to employee rules and regulations. §  Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. §  Provides feedback on the results of the Employee Opinion Survey and ensuring that the relevant changes are implemented. Other Duties §  Is knowledgeable in statutory legislation in employee and industrial relations. §  Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. §  Ensures high standards of personal presentation and grooming. §  Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. §  Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. §  Attends training sessions and meetings as and when required. §  Carries out any other reasonable duties and responsibilities as assigned. §  It is manager’s responsibility to ensure all food handlers are strictly following hotel food hygiene policy.

工作地点：上海金茂君悦大酒店53楼 印餐厅 Impression 职位要求： -中国人/外国人均可考虑 -基本英语沟通能力 -拥有Fine Dining餐厅或酒店西餐厅管理经验优先 -一定的文字语言表达能力。 -工作有责任心，做事认真负责。 基本工作范围及总体职责： -协助确保厨务部的各项活动与酒店的战略保持一致 -组织部门的例会，保证酒店内部信息的有效沟通 -知道并保证所有厨务部的所有产品符合酒店和凯悦国际的食品标准 -分析当地，国内和国际的市场趋势，了解同行的运营情况保证酒店的竞争力 -参与计划菜单的编写； 尽量使用多余的原材料防止浪费；估计客人的数量；预测市场情况；了解流行的菜肴并且勤更新菜单 -在厨房里协调员工和客人/员工和其他部门同事的关系， 同时协助部门总监培训下属员工 -指导员工依照菜谱烹制菜肴控制菜肴的质量和原材料的使用量 -监督食品的准备和烹饪过程，配料的使用量和菜肴的卖相保证烹制完成的菜肴符合标准 等等

1、五年以上五星级酒店工程管理经验，三年以上同等岗位工作经验。 2、有较高的素养和强烈的责任感，具有良好的沟通技巧和对客沟通能力。 3、熟悉酒店行业、商业等方面的法律知识，超前的创新意识、营销思路和丰富的房务管理经验。 4、本科以上学历，具备优秀的英语沟通能力。

酒店总工程师一职必须负责保证酒店建筑以及其所有设备的有效运行、辅助维护和修理服务以及保护业主的资产。酒店结构方面、地坪以及室外设施的维护也属于其工作范围。 教育背景： 取得电气或机械方面的证书，经过完整的培训，具有工程师任职资格，毕业于高等技术学校或高等院校。 工作经验： 至少5-10年，4或5星级酒店 副总工程师以上职位工作经验。 工作技能/知识： 1. 精通5星级酒店机械，电力，土建和相关设备的运转原理。 2. 在酒店工程设备方面具有广泛丰富的知识。 3. 掌握最新工程领域设备的趋势和应用。 4. 掌握预算和基础财务方面的知识。 5. 良好的语言沟通技能。 6. 有能力管理和激励员工。

【岗位职责】 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、本科以上文化程度；5年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、饼屋的技能及管理技巧。 3、熟悉食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。 6、有奢华酒店、筹开经验者优先考虑

【岗位职责】 - 负责规划酒店项目的市场发展策略，把握项目在行业中的发展方向，完成项目在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； - 通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； - 负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； - 负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 【岗位要求】 - 市场营销或相关专业大专以上学历，酒店管理、市场营销等相关专业优先； - 工作经验及年限：至少2年以上市场销售部负责人工作经验； - 有战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训能力； - 对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系 - 高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、大专以上文化程度；5年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

工作概述： -协助高级运营总监负责管理本部和锦江丽笙酒店的日常运营活动，内容包括监督指导成员酒店产品和服务质量等事宜，确保锦江丽笙酒店的品质。根据管理公司的组织结构、政策程序及整体目标，在高级运营总监的指导下积极引导，并与高级工程及安全经理配合，监督和完善安全生产策略的制定和开发，提升所有自有及委托管理酒店管理及盈利水平。 -该职位须有丰富的酒店营运方面的从业经验，并协助高级运营总监负责公司的质量管理体系发展及酒店运营质量审计的贯彻落实，重点关注锦江丽笙酒店整体产品及服务质量的维护和提升。 主要职责： **建立和完善运营制度与标准： -根据公司品牌管理的定位，制定、调整和完善运营制度与标准，为酒店日常运营提供良好的制度支撑。包括但不限于锦江丽笙酒店SOP、P&P、品牌检查标准等。 -制定相应的政策及规定，监督检查，确保各项政策及标准的落实。 **督管酒店提升运营质量： -通过定期视察、差旅、召集会议或电话会议等多种形式，与旗下成员酒店团队沟通，了解、监督、指导酒店日常运营工作，并积极与运营部团队分享最新信息。 -关注成员酒店社交媒体评论与分数，推进整改落实，确保酒店产品及服务质量不断提升。 任职条件： -获得业内认可的酒店或相关管理学历或证书。 -至少5年酒店管理及运营经验，包括至少3年的国际品牌酒店营运部门工作经验。 -须拥有丰富的行业经验、酒店运营优异业绩。 -必须具备全局观、大局观，以及出色的战略、方针及政策理解力和执行力，能够有效领会、分解并着力推进公司各项决议决策。 -必须有丰富的酒店餐饮、前厅、客房、销售、财务、人事及安全等方面的运营经验。 -能够用中英双语有效交流。. -精通计算机操作，并需要频繁出差。 -具有良好的沟通能力和人际交往能力，并有出色的文化适应能力和灵活性，能够合理处理冲突，有效应变。

Manager - Finance Operations and Business Support, China (Shanghai Regional Office) 中国区财务运营及业务支持经理（集团上海办公室） Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong. 朗廷酒店集团(Langham Hospitality Group)是一家全球性酒店集团，旗下品牌包括朗廷酒店及度假村(The Langham)和康迪斯酒店及度假村(Cordis)，以及Ying'nFlo。在全球四大洲的主要城市拥有酒店。它是香港房地产开发公司鹰君集团(Great Eagle Holdings)旗下的酒店管理公司。 Key responsibilities 主要职责： This role will assist Director - Finance Operations and Business Support, China and the broader finance team to review and comment on projections agreements, to review/revise policies & procedures and SOPs, to prepare for all financial and planning matters of pre-opening projects. 该职务将协助中国区财务运营及业务支持总监以及更广泛的财务团队，负责审核和评论预测协议，审查和修订相关政策、程序和标准操作程序，并为所有筹开项目的财务规划事宜做准备。 This role will partner directly with the hotels' range of stakeholders to review financial operating compliance for existing hotels, act as task force, trainer of all projects and communication channel between Finance and other divisions for pre-opening projections and to act on Short/Medium/Long Term Financial Tasks (eg. Shared Services centre) 该职务将直接与酒店的各利益相关者合作，审查现有酒店的财务运营合规性，作为短期支援团队和培训师的角色，承担财务与其他部门之间在筹开项目预测方面的沟通渠道，并执行短期、中期和长期财务任务（例如：共享服务中心）。 Participate with Corporate and Regional Development Team for negotiation of potential management / franchising agreement. 与集团及区域开发团队共同参与潜在管理/特许经营协议的谈判。 Operating Hotels Regular / AdHoc Hotel General Review. 对运营酒店进行定期/临时性的全面审查。 Understanding and influencing the underlying drivers of performance to help drive the top and bottom line by providing proactive, insightful, high-quality analysis to support decision making. 理解和影响业绩背后的驱动因素，通过提供积极、深刻、高质量的分析来支持决策制定，推动酒店的收入和利润增长。 Instill compliance to LHG Financial Manuals, ICQs and Accounting Manual Treatments and P&P on Hotels. 确保酒店遵守朗廷酒店集团财务手册、内部质量控制、会计处理手册和相关政策与程序。 Coordinate and implement changes made to systems, processes, policies and procedures. 协调并实施系统、流程、政策和程序的变更。 Identifies risk exposure and effectively leverages the organisation to manage the business and financial risk to create and preserve value. 识别风险点，并有效地利用组织来管理业务和财务风险，以创造和保持价值。 To preform duty as task force for pre-opening, rebranding, closure and existing hotels for Hotel Finance Operations. 作为酒店财务运营方面的短期支援团队，负责酒店的筹开、换牌、撤离和现有酒店的财务相关工作。 Maintain and build Talent Pool / Successors Plans for Hotels’ Financial Key Positions. 维护并构建酒店财务关键职位的人才库/继任者计划。 Maintain and build contacts with all stakeholder. 与各方利益相关者、保持并建立良好的联系。 Analysis New Technology related to Hotels’ Operations. 分析与酒店相关的新技术。 Analysis New Operation Procedures related to Hotels’ Operations. 分析与酒店运营相关的新操作流程。 Requirements 要求： Good finance, accounting and analytical skills, including experience with cash management, forecasting, revenue management strategies, capital expenditure planning and budgeting, and project management. 具备良好的财务、会计和分析技能，包括现金管理、预测、收入管理策略、资本支出规划和预算以及项目管理的经验。 Experience with complex operating and financial agreements; demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues. 熟悉复杂的运营和财务协议；具备成功评估风险并制定主动策略和计划以缓解业务问题的能力。 Fluency in English and Mandarin, both written and spoken. 熟练使用英语和普通话，书面和口头表达流利。 Ability on writing mandarin Business Letter is preferred. 具备撰写中文商务信函的能力者优先。 Bachelor's degree in Accounting/Finance/ Hotel Management/Commerce/ or equivalent required. 拥有会计/财务/酒店管理/商务或相关专业的学士学位。 5+ years of progressive and relevant financial management experience as Chief Accountant or higher whom developed through either General Ledger, Operation or Costing background. 5年以上逐步晋升的相关财务管理经验，担任总会计师或更高职位，具备总账、运营或成本核算背景。

职位描述： 监督和抽查工作质量。 确保将偏好垫中的信息键入数据库，并向一线团队成员推广使用。 制定并实施客人认可计划。 在前台服务经理的帮助下制定策略，以加强对客人的认可。 言行一致，成为取悦客户的榜样。 表彰团队成员出色地提供客户服务。 让客人能够看到和接近，并完成所有要求。 有效利用客人档案，始终如一地提供客人偏好。 与常客保持良好的关系和善意。 实践并促进客人投诉情况的有效及时恢复。 始终满足并超越客户的期望。 确保始终如一地提供所有便利设施，并保持和提供标准。 定期进行质量检查。 确保所有部门经理与各自部门有效沟通SALT结果。 全面了解客人可享受的套餐和促销活动。 协助商业发展部开展客户忠诚度促销活动。 在团队成员之间沟通并发展营销计划方面的高水平能力和知识。 创造新的创收来源。 全年积极面试和招聘个人。 聘用应聘者的依据是态度和热情，而不是技术能力。 实施和管理部门的结构化培训计划。 协助和支持部门培训协调员履行职责。 根据部门需求确定并实施培训。 确定每位经理和团队成员的职业目标。 岗位要求： 至少2年国际级同岗位工作经验。 熟悉计算机系统。 流利的英语口语和书面表达。 良好的沟通、组织和协调能力。 有上进心的团队建设者，有强烈的责任感和自我激励。 能够在巨大的身体和精神压力下工作。 能够与团队成员保持良好的关系。 能够灵活工作时间。 Position Summary: Monitor and spot check quality of work. Ensure that information from preference pads are keyed into the database and promote their use to line team members. Develop and implement the guest recognition program. Develop strategies with the help of the Front Office Service Manager to strengthen guest recognition. Walk the talk and be a role model in delighting customers. Recognize team members for outstanding delivery of customer service. Be visible and accessible to guests and follow through with all requests. Effective utilization of guest profiles and consistent delivery of guest preferences. Maintain strong relationship and goodwill with regular guests. Practice and promote effective and timely recovery of guest complaint situations. Always meet and exceed customer expectations. Ensure that all amenities are delivered consistently and standards are maintained and delivered. Conduct quality checks on a regular basis. Ensure that all section managers are effectively communicating the SALT results with their respective departments. Full knowledge of packages and promotions available to guests. Assist Commercial Development in developing customer loyalty promotions. Communicate and develop a high level of competency and knowledge in marketing programs amongst team members. Generate new revenue producing sources. Actively interview and recruit individuals throughout the year. Hire candidates based on attitude and enthusiasm rather than on technical competencies. Implement and manage structured training programs for the department. Assist and support the Divisional Training Coordinator in his / her duties. Identify and implement training based on departmental needs. Job requirements: At least 2 years of international level work experience in the same position Familiar with computer system. Fluent in verbal and written English. Good communication, organization and coordination skills. Motivated team builder with a strong sense of responsibility and self-motivation. Able to work under great physical and mental pressures. Able to maintain excellent relations with team members.                                Able to work flexible hours.  at the heart of it all!

1. 根据尊茂酒店集团化管理标准，全面负责酒店的经营管理工作。 2. 带领酒店管理团队实现酒店的经营业绩最大化。 3. 建立合理的组织机构，打造高效专业团队。关爱和激励员工，培养和发展人才。 4. 按照尊茂酒店集团品牌标准，确保酒店服务与产品达到标准，并带领酒店管理团队创新管理、创新产品、创新服务。 5. 负责酒店安全管理工作，确保全年无重大安全生产和人员伤亡事故。 6. 维护酒店与社会各界的公共关系,树立酒店良好的品牌形象。

1. 集团及酒店核心系统日常管理，定期升级等事宜，保持与市场最新技术同步。 2. 所有筹开酒店的信息技术推进工作，确保项目的及时跟进以及集团信息技术标准的有效落地。 3. 所有管理酒店的信息技术运营工作，确保酒店系统的信息安全以及集团信息技术标准的有效执行。 4. 负责集团数字化转型项目的有效落地，严格把关项目进度和数字化产品质量。 5. 负责集团的整体信息安全工作，配合上级单位做好相关任务。 6. 做好IT团队建设工作，定期对IT团队人员进行培训及技能提升。 7. 对于业务部门提出的新的系统需求，可积极响应和适时提供解决方案。 8. 保持与集团内部/外部服务商/供应商的良好沟通，与供应商建立良好的合作关系。 9. 严格执行公司关于意识形态工作相关规定。

岗位职责 1、制定工程部的组织机构和管理运行模式，使其操作快捷合理。 2、总结归纳运行和维修、制定和审定设备设施及建筑装潢的预防性维修计划、 3、负责工程部的节支运行、跟踪，控制水、电、油、等的消耗并严格控制维修费用。 4、根据营业情况和气候及市场能源价格情况，提出节能运行的计划和运行维修费用预算。 5、负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。 6、审定员工培训计划，定期对员工进行业务技能、服务意识、基本素质的培训。

岗位描述： Job Description §  确保部门活动遵循集团财务策略，恰当地完成酒店活动。 Ensures that the Department’s activities are aligned with the Corporate Finance Strategy, and that the Hotel Actions have been implemented where appropriate. §  保管所有帐册、日报、及酒店的其他会计资料，记载在凯悦会计及信息控制手册和相关刊物中。 Maintains all ledgers and journals and other accounting records of the hotel, sets down in the Hyatt Accounting and Systems Control Manual and related publications. §  礼貌、有效地处理所有内、外部客人的投诉和要求，跟进处理，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. §  与总经理和部门负责人协调并编写与酒店活动有关的所有预算与计划，完善预算控制所有流程。 Compiles in conjunction with the General Manager and Department Heads all budget and forecasts relating to all activities of the hotel and the maintenance of all budget control procedures. §  签批所有付款凭证和费用报销，确定其所附文件齐全，以审核和证明收到的商品和服务在质量、数量及价格方面的情况。 Approves all disbursements vouchers, expenses claims after ascertaining that all necessary documents are attached, processed and certified for receipt of merchandises or services in quality, quantity and prices.) §  确保财会部门的每个分部门都高效运行，最大程度地利用科技。 Ensures that each section of the Accounting and Finance Department is managed efficiently, maximising utilisation of technology. §  与凯悦国际集团的和聘请的当地的保险代理人员一起管理凯悦和当地的保险事务。 Administers Hyatt and local insurance matters in conjunction with Hyatt International’s and locally appointed insurance agents. §  帮助总经理编写各部门的政策及流程，写入酒店自己的内部政策手册内。 Assists the General Manager in the compilation of all the department’s written policies and procedures into the hotel’s own in-house policy manuals. §  充分了解国家法规中有关税务、员工和公司关系的规定。 Is knowledgeable in statutory legislation in taxes, employee and industrial relations. §  监察财务部所有员工准时上班及出勤形象，确保员工制服穿着正确，且遵守酒店和部门的仪容标准，维持高标准的个人形象和卫生。 Oversees the punctuality and appearance of all Finance employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  检查并确认采购、收货、仓储及发货职能，即物料部的流程和控制都恰当。 Reviews and ensures proper procedures and control of purchasing, receiving, storing and requisitioning functions; i.e. Materials Management functions. §  审查每天的成本报告。 Examines daily costing reports. 任职资格 1、会计专业本科以上学历（非全日制不考虑），有注册会计师资格者优先； 2、5年以上财务管理工作经验，或3年以上相近管理职位经验； 3、熟悉会计、审计、税务、财务管理、会计电算化、相关法律法规； 4、熟练掌握高级财务管理软件和办公软件； 5、出色的财务分析、融资和资金管理能力； 6、良好的组织、协调能力，良好的表达能力和团队合作精神。 7、有国际旅行社财务管理经验者优先录用。

岗位职责 1、全面负责中厨房的组织、指挥、烹饪。 2、建立并管理一个高效的中餐及宴会厨房团队、监督所有厨房的出品。 3、与各厨房厨师长一起预计、制定和监控关注食品成本控制。 4、开展新菜肴的试菜和开发工作。制定菜单计划，推荐新菜，并联系组织所有相关厨房和餐厅执行新菜的推出。 5、充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等。确保员工执行正确的卫生程序，检查和控制所有相关政策，协助厨房卫生医生 监控国家规定的执行情况。 6、监督所有供应食品的质量与数量，监督各厨房收到的食品的质量与数量。 7、经常检查厨房设备，做好维护工作。 8、确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识。 任职要求： 1、烹饪专业毕业，擅长中式菜肴烹饪、擅长粤菜、闵菜、淮阳菜菜系等。 2、有5年以上大型餐饮或酒店行政总厨、中厨房厨师长工作经历。 3、香港/澳门酒店餐饮背景优先。 4、有较强的应变能力、团队作战能力、沟通协调能力，擅长菜肴创新和研发。 5、有敏感的成本意识和计划管控能力。

1、To direct and manage the daily operating function of all operating departments ; Front Office , Housekeeping, Engineering , Security , Spa, according to the required hotel quality standards, always ensuring the hotel operating procedures are applied and a high standard of guest experience is achieved. 指导和管理各运营部门的日常运营职能：包括前厅部，客房部，工程部，安防部，水疗部，按照酒店要求的质量标准，始终确保酒店的操作程序的实施和高标准的客人体验。 2、To train and develop the operating departments, and devise and implement new operating procedures according to the requirements of the hotel, to achieve a smooth and efficient hotel operation, according to the instruction of the General Manager. 根据总经理的指示培训和发展运营部门，并根据酒店的要求制定和实施新的运营程序，以实现酒店顺利和高效的运行。 3、To meet and improve upon all agreed financial targets within the Operation department. 完成并改善其管辖运营部门内所有商定的财务目标。 4、To represent the hotel management in front of all guests and Government officials, and to constantly inform the General Manager of any developing situation which could affect the hotels performance or reputation, and develop and create solution before problems arise. 在所有客人和政府官员面前代表酒店管理层，不断向总经理汇报任何可能影响酒店业绩或声誉的发展情况，并在问题出现前制定解决方案。 5、Act on behalf of the general manager in their absence. 在总经理因休假、出差等缺席情况下，代理履行总经理的职责。 岗位职责： 1、Fluent English, a second language for where the residing hotel country will be an advantage. 英语 – 优秀，书写及会话。 2、Some operational background such as Room or F&B knowledge. 一线运营背景，如房务或餐饮知识。

【岗位职责】 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 【岗位要求】 1、 本科以上学历，相关管理专业。 2、 从事星级酒店工作8年以上，具有5年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

1、全面负责所管理酒店的经营管理工作； 2、整合资源，深入酒店各项经营管理，搭建酒店内各类标准化流程； 3、负责运营期间的市场开发和客户维护，确保酒店的平均房价，出租率等达到公司的预期目标; 4、根据季节性变化和酒店周边市场环境，制定确实有效的经营策略并执行； 5、严审查酒店各项成本费用支出，并督导酒店节能工作，确保酒店的运营成本和费用得到合理控制达到预期的考察指标； 6、积极收集竞争对手信息、行业动态信息，并沉淀建议，分享； 7、完成上级安排的其他工作任务。 岗位要求： 1、市场营销、酒店管理等相关专业 2、具有连锁行业开发或拓展等相关行业工作经验 3、优秀的人际沟通能力及协诉谈判能力，较强的逻辑分析能力，良好的数据统计分析能力，良好的职业素养； 4、有强烈的事业心和责任感； 5、能够适应出差的工作需要

Administration 行政 To ensure that meetings are well planned and results-orientated 确保安排好以结果为导向的会议。 To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized 对于销售和成本方面，随时更新与财务业绩(预算与实际)，并确保销售额和利润最大化。 To maintain all hotel records and forms as prescribed by Sofitel hotel management and policies 按照索菲特酒店管理规定和政策，维护所有酒店记录和文件。 Financial and Revenue Responsibilities 财务及收入职责 To ensure that each outlet is managed by a Manager/ Management Team who are totally accountable for their profitability 确保每个部门都是由经理/管理团队管理完全负责他们的盈利能力。 To set, in close conjunction with each Outlet Manager, Annual operating budgets, be part of the F&B business plan 密切结合每个部门经理制定餐饮营业计划的一部分，年度运营预算。 To monitor all costs and recommend/institute measures to control them 监控所有成本和提出/研究出控制成本的措施。 Conceives and develops products, concepts or changes which generate incremental revenue 构想和开发产品，概念或做出变化，总体提高收入。 Guest Service Responsibilities 对客服务的责任 Consistently monitors and adheres to Sofitel operating standards and service culture 持续监管和遵循索菲特酒店操作标准和服务文化。 Takes every opportunity to be a “sales person” and promote special events, promotions and facilities 争取每一个机会成为一名“销售人员”，对推动特别活动，促销活动和设施。 Stays focused to key priorities and manages time well 保持专注于关键优先事项和管理好时间。 Responds effectively to emergencies and changes 对于突发事件和变化，立刻做出有效的反应。 Management Skills 管理技能 Sets high standards and establishes demanding but achievable goals 制定高标准，并建立可以实现高标准目标的要求。 Motivates performance, gives helpful feedback, reviews processes 激励人心的表现，,提供有用的反馈，评审过程。 As a leader, communicates a clear vision of Sofitel Culture, values, standards and objectives through your own attitude, approach and behavior 作为一个领导人，需要通过你自己的态度，方法和行为传达一个清晰的索菲特文化愿景，价值观，标准和目标。 As a developer identifies Ambassadors development needs, ensures appropriate follow up 作为一名开发人员明确大使发展需要，确保适当的跟进。 Participates in schedule training and development programs provided by the hotel to improve self and department standards 参与酒店安排的培训和发展计划来改善自我和部门标准。 Builds a strong team which works well together and which is mutually supportive 建立一个强大，合作，相互支持的团队。 Sets priorities and organizes own work and work of others effectively 有效地，有组织地制定好自己工作和别人工作的优先顺序。 Leads team to maximize productivity, without over stretching Ambassadors current ability to meet the job demand 使团队效率最大化，但是不过度拉伸大使目前没有能力去满足工作的需求。 Miscellaneous 其他 To prepare, along with his outlet teams, a yearly Marketing Plan for each outlet, this is on the basis of the yearly business plan 和他的部门团队准备每个部门的年度营销计划，作为年度营业计划基础。 To ensure that an effective marking approach is applied to all outlets in his Food and Beverage Operations 确保一个适用于他所有餐饮运作部门的有效营销方法。 To continuously seek ways to assist management in the outlet to maximize revenues and profit 想法设法，协助管理餐厅部门的收入和利润最大化。 All Ambassadors may be assigned to other duties in the hotel as and when required by business levels 所有大使都要求体现酒店节能意识并有效地操作节约成本的程序。

工作地全国 JOB REQUIREMENTS:（无四星级以上酒店管理工作经历的均不予考虑） 1.Minimum ten (10) years experience in F&B functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Experience implementing new F&B concepts, track record developing profitable F&B promotions 3.Communicate the goals and objectives and inspire employees to achieve those goals. 4.Strong budgetary, projections, and cost control skills. 5.Create courteous, friendly, professional work environment. 6.Involve in local community to develop business. 7.Fluency in English spoken and written.

基本职责 区域工程副总监负责开业酒店的工程项目及改造项目的审计、支持和管理。向酒店工程部收集能源、材料消耗信息，进行综合、分析，向酒店提出改进方向和建议。推行集团统一的各项标准和行动计划，跟踪最新的工程管理的产品和技术并在酒店进行有效的运用。全面掌控筹建酒店的工程进度。参与预开业酒店的检查。培训、培养和发掘有潜力的酒店工程管理人才。 职责和义务 1. 对已开业酒店进行不少于一年一次的现场工程审计，包括工程、装饰的维修、维保状况，遗留问题等。向酒店总经理和工程总监提供审计报告。 2. 每月一次收集已开业酒店的能源消耗数据，对所有数据进行整合，进行横向和纵向的比较，指出能源消耗出现的问题，将意见反馈给相关酒店。 3. 组织一年一度的工程年会。包括年会的时间、地点、参与的人员确认、会议的进程安排、获奖酒店的表彰等。 4. 与酒店重要的设备供应公司保持联系，跟踪最新的技术和设备，实施集团范围的产品升级、节能改造及技术培训。 5. 对已开业酒店的重大工程事故、安全事故等进行调查和原因分析，向集团管理层提供调查报告和改进措施。 6.参与酒店工程部人事安排的意见，有计划地培养、发掘酒店的工程管理人才，为酒店工程管理人才提出职业发展计划，提升服务意识和忠诚度。 7. 全面掌控筹建酒店的工程进度，按计划巡视工地现场，协助业主方推进各项设计工作及施工进度，及时提供各项设计方案审核意见及工地现场的工程缺陷，确保酒店按计划开业。 8. 对预开业的酒店进行不少于两次的开业前检查。分析预开业酒店的工程月报，协助预开业酒店解决重要问题，支持和协助预开业酒店的工程培训和人员支援调动。 9. 协助已开业酒店的工程和装修改造，评估改造时间、费用及实施措施，提出专业性的指导意见并尽量降低对酒店运营的影响。 10. 与酒店前期技术服务项目工程师保持密切的联系，随时反馈酒店使用中的设计和运营问题，以便不断提升酒店前期服务的针对性和技术水平。 11. 协助并参与前期技术服务团队提供对新酒店的前期技术服务。 工作要求 1. 工程或建筑相关专业。 2. 至少15年的相关酒店工程管理经验，如果有项目管理经验更好。 3. 很强的领导力，做事果断，有很好的团队精神。 4. 熟练使用电脑软件word, excel, AutoCAD等 5. 能熟练使用英语进行交通和书写。 6. 了解和掌握最新专业知识。 7. 愿意经常出差。