岗位职责： 1.全面负责客房部的整体运营和日常管理，保持高标准的服务。 2.分配督导员工工作，制定工作计划。 3.制定部门的年度预算，确保部门的成本及各项费用控制在预算之内。 4.根据酒店的运营标准，随时对房间的设施设备及各项物品进行检查。 5.检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6.组织编制部门工作程序及工作考评。 任职要求： 1.形象、气质良好，身体健康。 2.有3年以上星级酒店客房管理工作经验。 3.具备楼层，公共区域，布草及制服间的营运和管理知识 4.熟悉客房管理、工作流程和质量标准。 5.具有组织协调能力、应变能力。 6.大专以上学历。 7.有万豪集团酒店从业经验者优先。

1.       To be responsible for deputizing the Front Office Manager, ensuring the maximization of room revenue and profit and maintaining a consistently high standard of guest service within the department. 主要的职责是代表前厅部经理，确保实现酒店收益，并在部门内保持一贯的高水准的对客服务。 2.       To carry out all out-bookings as necessary. 必要时刻采取的超额预定，确保实现酒店利益。 3.       To supervise daily operation, ensuring standards are adhered to and maintained. 监督管理每日部门的正常运营，并确保品牌标准被有效地坚持和维护。 4.       To review, maintain and amend systems/procedures within Front Office Department. 适时修改并维护前厅部的相关制度和规定。 5.       To ensure a consistently high standard of presentation is maintained for both the department and team members. 确保部门和员工之间保持一贯的高水准的服务。 6.       To ensure training records are kept updated and all planned training is carried out. 确保培训记录得到及时更新，所有的培训计划被有效的实施。 7.       To review and approve departmental work schedules of various sections of Front Office. 批准并回复前厅部其他部门的工作进度表。 8.       To supervise the up selling scheme. 监督管理前厅部的销售计划。 9.       To monitor guest feedback and advise Front Office Manager where necessary. 管理顾客意见回复，并在需要时向前厅部经理提供建议。 10.   To ensure Front Office Manger is kept informed of all developments within the department. 确保前厅部经理及时获悉部门发展动向。 11.   To ensure the well being of all Front Office team member. 确保前厅部所有员工的福利待遇。 12.   To ensure communication meetings are held daily. 确保每日的交班会议按时举行。 13.   To ensure departmental orientation is carried out for all new team members of the Front Office team. 确保给前厅部的每一位新入职的员工进行相关的入店培训。 14.   To carry out re-training and corrective training as necessary. 必要时刻对员工进行再培训。 15.   To Compiles daily reports as designed by the Front Office Manager. 整理和编辑由前厅经理制定的每日工作报告。 16.   To work within all pre-set budgetary limits. 在预先制定的预算范围内工作。 17.   To comply with all company policies relating to Front Office Department. 遵守前厅部相关政策。 18.   To comply with all systems and procedures, as laid down by the Front Office Manager. 遵守相关的规章制度，例如按照前厅部经理制定的计划展开工作。 19.     Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 20.     To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 确保员工充分的理解并遵守员工手册内容。 21.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 22.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

此职位的工作职责包括负责整个前厅部的运营工作和前厅员工的管理工作，同时负责与其他部门经理之间进行有效的沟通。是负责酒店大堂和前厅部的重要部分—代表酒店和品牌标准的大使。作为前厅部经理需要以身作则，为员工树立榜样，为客人提供高水准服务并始终关注我们的宾客体验。从最初的欢迎开始,前厅部经理持续高效的去了解客人,这样有意义的信息和建议会让客人留下更多的灵感。在整个客人入住期间，前厅部经理将寻找机会与客人互动，通过观察和互动所得到信息的基础上，为客人入住过程增添更多的价值和个性化。做一个好的倾听者及收集者，在客人入住的整个过程中任何细小的细节，都被注意并用来提高客人入住体验。所有的想法都必须跟进，以超越客人的期望。引导并培训员工主动协助客人以确保我们的服务能够一直满足并超越客人的期望。 1.       To be responsible for the maximization of room revenue and profit through commercial rooms management; ensuring a consistently high standard of guest service within the department. 通过有效的商业运营，达到酒店利益的最大化；确保部门员工给客人提供一贯高标准的服务。 2.       To maximize room sales and revenue for the hotel. Planning and monitoring of any upselling campaign being established at the Font Desk.  为酒店创造最高的收益。制定计划并时时监控前台已实施的促销活动。 3.       To ensure commercial management techniques of availability control are applied, to achieve the maximization of room sales and revenue. 确保运用商业管理手段所达到的有效管理是可行的，并获得客房出租利益的最大化。 4.       To make all decisions regarding overbooking the hotel on same day, ensure all out bookings are carried out by a member of management. Overbooking levels for future days will be monitored by the Revenue team. 全权处理同一天内酒店内的超额预定，并确保所有的超出预定由管理层的一名成员决定。超额预定的标准需要应收团队进行有效的监控。 5.       To maintain a high standard of guest relations/guest service within Front Office.  维护并保持前厅部与住店客人之间良好的关系，同时提供高标准的服务。 6.       To ensure Front Office operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel which will assist with the maximization of revenue. 确保时时保持销售的心态运营和管理前厅部，并确保员工也具有此种销售意识，这对于实现酒店收入的最大化有良好的辅助作用。 7.       To ensure the necessary forward planning is carried out to achieve the pre-set annual budget for room revenue. 确保实施必要的及时计划已达到年度收入预算。 8.       To keep senior management informed of any risk or opportunity in relation to the pre-set performance figures. 保持向高层管理人员通报任何风险或者是任何发展机会，这些风险或机会关系到酒店预先设定的业绩数字。 9.       To ensure availability is reviewed as per minimum required standards. 确保每一个标准，即使是最小的但却是必要的标准，都及时有效的得以实施。 10.   To ensure accurate advance booking count and forecasting is carried out. 采取措施以确保准确的提前预订计数和预测。 11.   To ensure all Front Office personnel are aware of all rooms sales/revenue targets and are kept informed of performance results. 确保前厅部所有的工作人员都知道客房销售及收入目标，并获知业绩。 12.   To adhere to company credit policies to ensure revenue expected will be received. 根据公司的信用政策，确保达到预期的收益目标。 13.   To develop and maintain a high performance of communication relating to business opportunity between the hotel and the Sales and Revenue team. 发展和保持酒店与销售部门和收入部门之间关于寻找商业发展机会上高效沟通。 14.   To ensure a high standard of liaison is maintained between Front Office and all other departments within the hotel. 确保维护前厅部与酒店其他部门之间高效的接触和沟通。 15.   Leads and motivates curators by leading by example and employing competent and consistent management practices. 通过训练领导和激发团队员工。 16.   Identifies needs and training requirements of team members. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required. 考察团队成员的训练需求。积极地参加职业培训, 让员工保持水平一致。 17.   Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 做队员的导师，提高员工水平，促进他们完成所设立的目标。 18.   Responsible for conducting all PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. Ensures that all HR related documents on curators performance is received by HR in a timely manner. 根据希尔顿PDR标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。 19.   Keeps up to date files on all team members, ensuring that team members’ progress, successes and failures can be tracked and monitored for praise of correction. 及时更新员工档案，掌握员工进步、成功和失败的状况，鼓励更正。 20.   Responsible for the departments succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 为部门计划和培训高潜能成员，促进他们提高工作水平。 21.   Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 22.   Responsible for the hiring and termination of team members, ensuring that all available positions are filled and grooming team members to fill vacancies. Ensuring that there is a consistent quality of team members employed in the department. 对雇用和解雇员工负责, 确定所有的位置都有合适的人选。确保部门中成员的一致水平。     23.   Communicates results from GTMS, SALT,QA, informing the team of results, areas of weakness and strength and the following action. 熟悉GTMS，SALT ，QA 报告，告之团队成员所存在的问题，强处和弱处，以及接下来要做的事情。 24.   Handles complaints promptly and efficiently, taking the necessary action and follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行动，及时有效的处理顾客的不满并进行跟踪。回访客人，确保客人对解决方法满意。 25.   Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation. 维护顾客档案和信息，确保有效的预定。 26.   Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Follows up on a daily basis to meet and greet VIP’s ensuring that a personalized level of service is given. 每日问候VIP客人，确保VIP客人的个性化服务待遇。 27.   Liaises with Sales, Reservations and the Business Development team to handle corporate guests and contracts. 和销售，预定和业务发展团队共同为客人提供服务。 28.   Promotes and enrollment Hilton HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 确保为希尔顿荣誉会员顾客提供优质专业的服务，建议顾客加入会员。  29.   Allocates rooms in accordance to the guests reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management. 按照客人的预定或喜好安排房间，并做详细目录管理。 30.   Ensures that guests profiles and information is input in to the Police Report system in a timely and accurate way. 确保宾客档案信息及时录入公安报告系统。 31.   Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 遵循希尔顿品牌标准。 32.   Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, and other Hilton properties in China. 掌握希尔顿酒店集团及希尔顿在中国其他地区的基本概况。 33.   Is up to date with information on facilities, attractions, places of interest, sights and activities in and around Hotel. 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。 34.   Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 保持酒店数据的准确，便于操作。维持前厅设备的正常运做和工作区域的清洁。 35.   Review and implement procedures and systems where applicable. 回顾 ，完成进度以及制定制度。 36.   Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members. 确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。 40.     Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 41.     To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 确保员工充分的理解并遵守员工手册内容。 37.   The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。

1.         Greets customers immediately with a friendly and sincere welcome . Responds to inquires with accurate information regarding hours of outlet operation , directions to local attractions , or meeting rooms , car rentals and airline shuttle service , etc ,according to individual needs. 诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间，景区景点指南，租车服务及机场接送服务等。 2.         Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest . Retrieves mail , small packages , and facsimiles for guests as requested . 负责接听礼宾部电话，处理客人留言，包裹，邮件及传真。 3.         Arranges and confirms recreation , business and dining activities both inside and outside the hotel . Promptly responds to requests for dentists , doctors ,child care , florists , etc. 代客预订店内及店外的餐厅和娱乐场所。为医疗保健，托婴，送花等服务提供协助。 4.         Hires ,trains , supervises ,disciplines concierge curators. Scheldules curators in accordance with hotel manages department budget , including approval of payroll . 依照酒店人员录用及相关条例应聘，培训，监督，管理礼宾部员工。 5.         Creates activities and provides information and support to ensure total guest satisfaction for group clientele . Works with the sales department and attends pre –con meetings . 协助酒店销售部门处理好会议及团队客户的各项需求，提高客户满意度。 6.         Responds to guest complaints , conducts research to develop such as price conflicts , insufficient heating or air conditioning , etc. Remains calm and alert especially during emergency situations and heavy hotel activity . 沉着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。 7.         Leads and motivates curators by leading by example and employing competent and consistent management practices. 通过训练及一致的管理，领导和激励团队员工. 8.         Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all curators are follow the same standard. Also attends training where and when required 积极地参加职业培训,让员工保持水平一致。 9.         Acts as a coach and mentor to curators, reinforcing standards and expectations and motivating curators to strive for established targets. 做队员的导师，提高员工水平，促进他们完成所设立的目标。 10.     Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to curators is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 根据希尔顿PDR标准，每年度进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。 11.     Is involved with succession planning and development of high potential curators to ensure that all curators are trained to progress to the next level of their career. 培训部门高潜能员工，促进工作水平的提高及进一步的职业规划。 12.     Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to curators and guests. 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 13.     Responsible for the smooth induction and facilitation of training for new curators, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them. 简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。 14.     Takes an active role in the front desk and concierge, ensuring effective communication and working as a team in order to reach goals and targets. 积极主动的加强前台与礼宾部的有效沟通，确保达到目标提供高质量的服务。 15.     Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 为顾客提供热情周到的服务，有宾至如归感。 16.     Ensures that the Conrad concierge escorts guests to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner. 将客人送至客房，介绍客房布局，确保行李及时送达。 17.     Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager for follow up. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理跟进。回访客人，确保客人对解决方法满意。 18.     Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation. 维护顾客档案和信息，确保预订的有效性和准确性。 19.     Ensures that VIP guests are treated personally and recognized as an individual. 亲自迎接VIP客户。 20.     Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 21.     Ensures that the concierge team facilitate a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered team member when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell. 如有需要，帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。 22.     Manages the storage and organization of guests luggage in a safe and secure, organized and systemized way. 有条理的安放和储存客人的行李并确保安全。 23.     Ensures that the concierge team maintains the lobby appearance is neat and tidy, and that public areas are cleaned when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests. 确保大厅的整洁卫生，及常用客用资料和物品等的补充更新。 24.     Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, and other Hilton properties in China. 掌握希尔顿酒店集团及希尔顿在中国其他地区项目的基本概况。 25.     Is up to date with information and has detailed knowledge of facilities, attractions, places of interest, sights and activities in and around hotel. Imparts this knowledge to other team members. 了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。将这些知识与团队成员分享。   26.     Ensures that the concierge team correctly carries out ticket reconfirmation, safari bookings and makes guest reservations when required. 确保根据不同需求为宾客提供票务信息确认，预定等服务。 27.     Ensures that the concierge team correctly handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel 确保礼宾部准确的信息传递，保证酒店和宾客每日包裹邮件的正常收发。 28.     Responsible for managing guest airport transportation, ensuring pick-ups and drop-offs are completed on time and the most effective use of the drivers time is made. 为客户提供机场接送服务并最大效率的安排司机的工作时间。 29.     Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members. 将准确完整的信息录入酒店管理系统，以便大家分享。 30.     Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 遵循希尔顿品牌标准并贯彻实施。 31.     Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT 与餐饮部，客房部，工程部，IT等进行有效的沟通及合作。 32.     Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。 33.     Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 确保信息的有效传达，及时解决问题提高满意度，参加例会及日常会议等。 34.     Manages and maintains the Concierge Desk stock and that it is not wasted, maintaining costs where able. 对礼宾部日常用品予以管理控制，节约成本。 35.     Keeps up to date and aware of competitor activities in order to be informed. 警惕商业竞争行为，并及时上报。 36.     Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed. 遵照执行健康安全，危机管理，灾难救助，火灾预警程序。必要的时候加入 救火。 37.     Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly. 严格遵守现金收付手续，收取现金，信用卡，转帐，代金券等。 38.     Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 收取现金，信用卡，代金券，或第三方付费等服务时要严格遵守酒店规定。 39.     Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards. 抓住商机，用合理的方式提高酒店收入，确保客人物有所值。 40.     Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 41.     To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 确保员工充分的理解并遵守员工手册内容。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情； 3、熟练总台各项专业业务和技能，搞好对客服务； 4、熟练掌握店内信息，提供准确的问讯服务； 5、负责为下榻酒店的宾客办理入住登记手续； 6、负责客房钥匙的管理和发放工作并严格遵守验证制度； 7、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专及以上学历，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

【岗位职责】 1、全面统筹酒店工程部运营管理，制定年度设备维护计划及预算方案。 2、主导酒店机电系统（电力/暖通/给排水/消防等）的日常运维与技术改造。 3、建立设备管理制度，完善巡检、维保、应急响应标准化流程。 4、负责工程团队建设，包括人员排班、技能培训及绩效考核管理。 5、监督外包服务商施工质量，控制维修成本及能耗指标。 6、处理突发性设备故障，组织抢修并制定预防性改进措施。 7、确保所有设施符合政府安全规范，完成相关年检报备工作。 【岗位要求】 1、机电/自动化/暖通相关专业大专及以上学历。 2、具有5年以上酒店任职经验和酒店装修改造经验。 3、精通酒店强弱电/暖通/给排水系统原理及运维标准。 4、必须持有高压电工证/制冷操作证/消防设施操作员等职业资格证书。 5、年龄35-46周岁，身体健康，能适应倒班及应急值班。 6、熟悉北京地区特种设备管理规范者优先考虑。

【岗位职责】 1、负责酒店各类中式点心的研发、制作及出品，确保点心品质符合酒店标准； 2、根据季节变化及市场需求，定期更新点心菜单，推出创新产品； 3、严格把控点心制作流程，包括原料选择、加工、成型、烘焙等环节，确保食品安全与卫生； 4、管理点心厨房的日常运营，包括设备维护、库存管理及成本控制； 5、培训并指导厨房员工，提升团队整体技能水平； 6、配合餐饮部门完成各类宴会、会议及活动的点心供应任务。 【岗位要求】 1、具备扎实的点心制作技能，熟悉中式点心的制作工艺及流程； 2、有较强的创新能力，能够独立研发新式点心； 3、对食品安全及卫生有深刻认识，严格遵守相关规范； 4、具备良好的团队管理能力，能够有效协调厨房工作； 5、工作细致认真，责任心强，能适应高强度工作环境； 6、有酒店或高端餐饮行业工作经验者优先。

1.协助前厅经理收集对客服务过程中所产生的问题信息。 2.在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.负责处理宾客的问题和投诉。 4.负责重要宾客的迎领工作。 5.解决当班期间发生的安全问题。 6.向其它班次协调交班记录上需要沟通的事项。

【岗位职责】 1、负责酒店设施设备的日常巡检、维护及故障排除，确保设备正常运行 2、及时响应并处理客房、公共区域的维修请求，保障酒店运营顺畅 3、定期检查电力、供水、空调等系统，做好预防性维护工作 4、协助完成酒店小型改造及装修项目的现场协调与监督 5、做好维修记录及设备档案管理，定期提交维护报告 【岗位要求】 1、具备基本的水电、暖通或机电维修技能，持有相关职业资格证书优先 2、能独立处理常见设施故障，有酒店工程维修经验者优先考虑 3、工作细致认真，具备较强的安全意识和应急处理能力 4、身体健康，能适应倒班工作制 5、具有良好的团队协作精神和服务意识

工作地点：西安 岗位职责 1.协助集团财务总监每月按时提交集团要求的各类财务报表及报告，包括不限于：月度资产负债表、损益表、成本控制表等。 2.协助财务总监完善集团财务体系与集团财务资料库，督促并确保集团酒店报告的按时上传与提交，包括不限于：集团旗下酒店预算、年度工作计划、年度工作目标及各类分析报告等。 3.协助财务总监确保集团应收账务的完成，包括不限于：瑞斯丽旗下酒店基本管理费、品牌使用费等各项费用。 4.协助财务总监开展财务运营管理审计，包括不限于：审查所有宴请账单、高管用餐、旗下各酒店免费房使用等，以确保所有签批权限合规。 5.督查各店固定资产运营管理合规，确保资产的安全，完善固定资产、经营设备、物品和存货的记录与监管。 6.协助财务总监按照集团采购体系，监控管理集团旗下酒店的采购，并在需要的时候提供协助。 7.配合财务总监完成集团交办的各项工作。 岗位要求 1.会计，财务或相关专业的学士学位，注册会计师优先。 2.4-8年酒店会计或审计工作经历，至少做过一年助理财务总监或类似管理类工作，或与此相当的教育背景和相关工作经验。 3.通晓财务、会计、金融、税务知识、掌握法律相关知识，具备基本计算机应用知识。 4.具有一定的外部关系协调和统筹管理能力。 5.良好的团队领导力、协作能力，优秀的沟通、分析能力，对企业忠诚度高。

· 执行财务总监的工作指令，向其负责并报告工作，全面负责酒店物资食品采购工作。 · 熟悉市场行情和信息，沟通物资供货渠道，坚持货比三家的规定，努力降低物资食品采购成本，为酒店提供价格合理质量好的各类物资及食品。 · 熟悉酒店物资使用情况和库存物资动态，会同有关部门根据实际经营情况，合理、科学地编制年度、季度、月度采购计划。 · 根据酒店需求与市场供应审定价格合理、货品质量可靠、信誉好、售后服务优的供应厂商，确定供应关系。 · 负责组织市场调查研究，及时酒店提供市场信息，指导下属按计划完成酒店的各类采购任务，并在预算内尽量做到降低成本、节省开支。 · 制订物资采购程序，建立各项物资采购管理制度，提出对物资采购工作责任制和考核的奖惩措施。 · 主动协调与酒店内其他各部门的关系，经常倾听使用部门对物资采购工作的意见，及时改进采购工作。 · 加强采购合同的管理，严格合同条款的把关，认真执行合同法，确保经济合同的合法履行。 · 负责审核所有采购申请单、订货单，并将审核意见报请财务总监和总经理审批。 · 与供应商洽谈最佳报价（每项目最少三家报价）。 · 寻找需要的货源，满足申购需求。 · 必要时就申购需求提出意见。 · 跟进所订购商品的送货日期。 · 所有采购事项按酒店的规定和工作程式进行。 · 保持采购的物品目录和供应商的姓名等完整记录，以备日后参考。 · 与马哥孛罗酒店集团采购中心联系所有关采购事宜。 · 全面负责采购部的日常工作，遵守国家有关物资及食品管理的规定。 · 审核各项物资的申购计划，调查了解物品的购进量，使用量避免因物资库存过高而积压资金。 · 抓好采购部门的日常管理工作及员工的日常培训，加强员工的组织纪律性，认真贯彻财务总监下达的各项工作指令。 · 完成分配的其他任务。

【岗位职责】 1、负责为客人提供行李搬运服务，确保客人行李安全、准确送达指定地点； 2、协助客人办理入住和退房手续，提供高效、礼貌的礼宾服务； 3、为客人提供酒店设施、周边景点及交通信息的咨询与指引； 4、维护酒店大堂及礼宾区域的整洁与秩序，确保服务环境专业、舒适； 5、协助处理客人特殊需求或突发情况，及时反馈并协调相关部门解决； 6、配合前台、客房等部门完成日常接待工作，确保服务流程顺畅； 7、完成上级交办的其他临时性工作任务。 【岗位要求】 1、具备良好的服务意识和职业素养，热情主动，耐心细致； 2、身体健康，能够胜任长时间站立、行走及搬运行李的工作； 3、具备基本的沟通表达能力，能使用普通话进行交流，掌握简单英语对话者优先； 4、适应倒班工作制，包括夜班及节假日值班； 5、无不良嗜好，形象端正，着装整洁，符合酒店服务标准； 6、有酒店行业相关工作经验者优先，无经验者可提供岗前培训。

1、有度假酒店客房或房务管理经验； 2、有持续高开房率的组织能力； 3、最近服务酒店携程评分不低于4.7分； 4、稳定性强，过往3份工作经历中至少一份3年以上； 5、条件优秀者给予房务副总监岗位； 6、有PA、园林、消杀经历者优先。

【岗位职责】 1、全面负责厨房的日常运营管理工作，包括菜品研发、菜单设计、成本控制及人员排班等； 2、监督并确保所有西餐菜品的出品质量、口味及摆盘符合酒店标准及客人需求； 3、制定并执行厨房操作流程及卫生标准，确保食品安全及厨房环境符合相关法规要求； 4、负责厨房原材料的采购计划及库存管理，合理控制成本，减少浪费； 5、培训并指导厨房团队成员，提升整体技能水平及工作效率； 6、与其他部门（如前厅、采购等）保持良好沟通，协调解决运营中的问题； 7、定期分析客人反馈及市场趋势，优化菜单及服务流程。 【岗位要求】 1、具备扎实的西餐烹饪技能及丰富的厨房管理经验，能兼顾中厨； 2、了解食品安全法规及厨房卫生标准，具备较强的成本控制意识； 3、具备良好的团队管理能力，能够有效协调及激励团队成员； 4、具备较强的沟通能力及抗压能力，能够适应高强度工作环境； 5、具备创新意识，能够根据市场需求研发新菜品； 6、有中西餐工作经验者优先。

职责内容： 1、根据公司实际情况和发展规划，招聘公司所需各类人员。贯彻、执行公司劳动人事诸方面的方针、政策、指令、决议, 2、负责拟订公司机构设置或重组方案、定编定员方案的上报。 3、协助制订公司用工制度、人事管理制度、劳动工资制度、人事档案管理制度、员工手册、培训大纲等规章制度、实施细则，负责人才引进工作的计划与落实，负责员工录用、晋升、调配、下岗、辞退、退休、培训、考绩、惩罚审核，并提交总经理决定。 4、制订人力资源专业培训计划，负责员工资格培训与干部素质培训的计划与实施，负责拟定绩效考核、薪级评定等员工激励措施方案，并提交总经理决定后执行。 5、负责编订和修改公司各项劳动、人事、劳保、安全、保险的定额和标准，并及时监督、检查其执行情况 6、负责职能机构人员编制的核定与人事调配，执行职能考核，就公司重大人事任免事项提供参考依据。 7、负责人事劳资部门的管理制度建设，建全和完善部门工作程序，不断改善工作质量和服务态度，做好员工的绩效考核和积分奖励惩罚事项。 8、负责受理员工投诉和员工与公司劳动争议事宜，及时合理合法解决公司与员工的劳动争议。 9、收集分析公司人事、劳资信息并定期向总经理提交报告，负责部门文件等资料的保管和定期归档工作。 10、负责完成总经理临时交办的其他工作。

【职责内容】 文件打印，收发快递，员工考勤等

1，熟悉本岗位的任务与要求，对酒店各区域严格按照酒店巡查制度进行巡查。 2，熟悉巡查区域各种消防、供水等设备的分布、作用及使用方法，严格按规定的巡查路线，内容，频率开展巡查； 3，仪表，仪容符合要求，遇见客人主动礼貌问好，向客人提供有关咨询与服务。 4，及时、果断地按有关程序处理本岗位发生的安全问题，发现可疑情况要及时监控，并向上级汇报。 5，发现危及客人和酒店安全的情况和行为，及时果断地制止和排除，并迅速报告上级。 6，详细记录巡查情况，做好交接班工作。

工作职责： 熟悉客房协调员工作流程与标准，熟悉使用Opera系统，熟悉使用office等办公软件；有较好的组织协调能力，语音表达能力，工作认真仔细，责任心强。 任职资格： 熟悉客房协调员工作流程与标准，熟悉使用Opera系统，熟悉使用office等办公软件；有较好的组织协调能力，语音表达能力，工作认真仔细，责任心强。

【岗位职责】 1、负责酒店厨房日常菜品制作，确保出品质量符合酒店标准； 2、根据菜单要求，高效完成食材准备、烹饪及装盘工作； 3、保持厨房卫生及食品安全，严格执行5S管理标准； 4、协助研发新菜品，定期更新菜单以提升顾客满意度； 5、合理控制食材成本，避免浪费，确保厨房运营高效； 6、配合团队完成大型宴会或特殊活动的餐饮服务需求； 7、遵守酒店安全规范，正确使用和维护厨房设备。 【岗位要求】 1、具备扎实的烹饪基本功，熟悉中式或西式烹饪技法； 2、能适应快节奏工作环境，具备团队协作精神； 3、对食材新鲜度、卫生标准及食品安全有严格要求； 4、有酒店或餐饮行业工作经验者优先； 5、身体健康，能适应倒班及高强度工作安排； 6、具备创新意识，愿意学习并提升烹饪技能。

KEY RESULT AREAS 关键领域 1.Conduct all preparatory work in a timely and effective manner according to standards and requirements. 依照标准及要求及时有效的进行所有准备性工作。 2.To engage in food and beverage service delivery according to specified standards and procedures. 按照指定的服务标准及流程从事餐前准备。 3.To have thorough knowledge of the menu, beverage menu and wine list and to be able to respond to guest inquiries. 熟悉菜单，饮料单及酒水单并能够正确的回应客人的需求。 4.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service. 以高效、友好、切实的服务达到并超越客人的期望。 5.Coordinate with relevant departments such as kitchen, steward, bar, housekeeping and engineering to ensure the operation runs smoothly. 与厨房、管事部、酒吧，客房部及工程部等相关部门协调以确保每日运营顺利进行。 PERSONAL SPECIFICATION 职位要求 1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates. 和同事保持良好的关系以促进酒店的士气和团队精神。 2.Performs additional duties as directed by supervisors. 按照上级指示完成额外的工作职责。 3.Make appropriate suggestions and recommendations to captains for the general improvement of the hotel. 为了酒店的改进与提升向领班提出合理的意见和建议。 4.Is fully conversant with all health and safety, fire and emergency procedures. 熟悉掌握酒店在食品健康安全方面、火灾和紧急情况方面的处理程序。 5.Maintain a high standard of personal hygiene, uniform, and body language. 保持个人卫生、衣着和举止方面的高标准。

KEY RESULT AREAS 关键领域 1.Follow the hotel and housekeeping department policies and procedures. 服从酒店和客房部的政策和程序。 2.To collect all Laundry from the guest services. 收取所有客人要求的洗衣。 3.To ensure that all laundered items are delivered to there respective rooms correctly and on time. 确保所有洗衣都及时准确地返还房间。 4.Correct operation of the work, safe, quality, quantity to complete the day's washing task on time. 对工作进行正确的操作，安全、保质、保量按时完成当天的洗涤任务。 5.Regularly report the consumption of washing supplies to superiors, receive all kinds of work supplies, fill in production records. 定时向上级报告洗涤用品的消耗量，领取各类工作用品，填报生产记录。 PERSONAL SPECIFICATION 职位要求 1.Ability to read and write. 读写能力。 2.Positive guest service attitude. 积极的对客服务态度。 3.Able to handle physically demanding workload. 能胜任体力劳动。 4.Attend meetings and training as required by supervisors. 参加主管要求的会议和培训。 5.Complete additional duties as directed by supervisors. 完成主管安排的其它工作

协助一家餐飲營業場所或一班厨房的運營管理或餐飲運營的一部份，包括菜单计划和成本核算， 组织特别活动，开发新菜，了解食品质量标准和关于产品的综合性知识。 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 具有解决问题，推理，号召，组织和培训能力 3年厨师工作经历，包括1年的管理经验，或与此相当的教育和相关工作经验结合的背景。

1. 确保所有食物在准备和制作期间符合所定的标准。 2. 检查每日的所有食物。 3. 准备食物的请购单，检查厨房内部调拨，核对数量和质量。 4. 确保所有的机器设备及器具的清洁，并能正常工作。 5. 协助厨师长指导和培训厨房人员的工作。 6. 履行行政总厨或厨师长指派的其他职责。 实际招聘岗位：上什/切配主管/打荷

Shangri-La Yiwu 义乌香格里拉 Shangri-La Yiwu is located in the city's landmark building—the Yiwu World Trade Center, at the heart of the financial and business district. It is a multifunctional urban complex integrating residential, commercial, office, retail, and entertainment spaces. The main tower stands at an impressive height of 215 meters, a playful nod to the Chinese homophone "Ai Yiwu" (Love Yiwu). Facing the Yiwu International Trade City (Phase 1) across the street, Shangri-La is also adjacent to the International Expo Center and Meihu Stadium. Floors 9 to 38 of Shangri-La Yiwu feature luxurious guest rooms (with a minimum floor area of 48㎡) and comprehensive serviced apartments (with a minimum floor area of 72㎡). Guests can enjoy panoramic views of the Yiwu River and the International Trade City from their windows. The property boasts multiple outlets, including Brown Sugar, Mix and Zui Xi Hu・Yue Xiu Wok. Whether it's traditional Western à la carte dishes, a fusion feast blending Chinese, Western, and Japanese flavors, or exquisite Jiang-Zhe cuisine crafted by a master Chinese chef, we offers a culinary experience that will delight every palate. 香格里拉位于城市地标建筑-义乌世贸中心，地处金融商务区核心地带，集住宅、商业、办公、购物、娱乐于一体的多功能城市综合体。主楼楼体高达215米，取自谐音“爱义乌”。香格里拉与义乌国际商贸城一区隔街相望；毗邻国际博览中心及梅湖体育馆。 香格里拉9层至38层，由豪华客房（建筑面积不小于48㎡）及综合型服务式公寓（建筑面积不小于72㎡）组成。入住宾客可凭窗可远眺义乌江江景及国际商贸城。 设有红堂、食尚汇、醉西湖・越绣灶等多个餐厅。无论是传统西式零点，还是中西日式融合美食畅飨，亦或是中国烹饪大师主理精致融合江浙菜，香格里拉总有一款美味惊艳您的味蕾。 We are currently looking for a Service Manager - Laundry to join our team. As a Service Manager - Laundry, we rely on you to: 1. To have knowledge of the operations of uniform/linen room and is familiar with the linen pars. 2. Update guest history remarks (Opera system) for any guest complain or comments, to make sure delighted service presentation upon next arrival. 3. Ensure that all guest clothing is carefully treated to minimize damage. 4. Apply for all kinds of laundry articles and ensure that chemical agents are used properly and in the correct quantity to reduce costs, improve quality and avoid accidents. 5. Assigns and delegates daily work and tasks to staff. 6. Complete other related work assigned by superior. We are looking for someone who: 1. Minimum two years’ experience in an International class Hotel； 2. Basic knowledge of laundry operation； 3. Good health, able to work under pressure； 4. Self-motivated and good team player. 工作概述： 1. 具有全面的制服/布草房的运做知识，并熟知布草备量标准。 2. 将客人的投诉、意见记录在其个人档案内（Opera系统），以便其日后再次入住时，得到喜出望外的服务。 3. 确保所有客人衣物被仔细对待，把损坏率降到最低。 4. 申领洗衣房各类物品并确保化学剂等被恰当地使用，使用正确的数量以降低成本、提高质量，避免事故。 5. 分配、安排员工每日的工作。 6. 完成上级交办的其他相关工作。   岗位要求： 1. 至少两年国际品牌酒店工作经验； 2. 有洗衣房详细操作的基本知识； 3. 身体健康，能承受工作压力； 4. 积极主动，善于团队合作。   If you are the right person, what are you waiting for？ Click the apply button now！