·        Attends and participates indaily briefings and other meetings as scheduled ·        按计划参加并参与每日例会及其它会议。 ·        Attends and participates intraining sessions as scheduled ·        按计划参加培训活动 。 ·        Prepares in advance food,beverage, material and equipment needed for the service ·        事先准备服务所需的食品、饮料、材料和设备。 ·        Cleans and re-sets his/herworking area ·        清洁并整理工作区域。

岗位职责 1.疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2.服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3.保证酒店和宾客的生命财产安全。 4.保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5.加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 6.一般性纠纷和事故立即按程序处理，并及时请示汇报。 7.一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 岗位要求 1.具有初中以上文化程度。或退伍军人。 2.处理事情要迅速，果断、准确。 3.具有较好的协调能力，懂得一定安全保卫知识。

KEY RESULT AREAS 关键领域 1.Co-ordinate group movements, preparations and maintaining correct billings. 对账调账确保账单的正确。 2.To carry out administrative requirements as directed. 落实行政要求指示。 3.Handles all incoming and outgoing mail, documenting as required. 按要求处理所有进出邮件和文件。 4.To maintain safe and hygiene work places. 维护工作场所的安全和卫生。 5.Continuously seeking for initiatives to improve operational procedures and service standards. 不断寻找方法，改善运作程序和服务标准。 PERSONAL SPECIFICATION 职位要求 1.Working knowledge of Front Office practices. 具备前台工作经验。 2.Proficient in a computer skills. 熟练掌握电脑操作。 3.Office administration skills. 办公行政管理技能。 4.Performs additional duties as directed by supervisors. 完成主管安排的其它工作。 5.Is fully conversant with all health and safety, fire and emergency procedures. 全面了解酒店安全与卫生工作标准及火灾等紧急求生程序。

岗位职责 1.制订西饼房生产计划，全面负责西饼房的餐食准备与烹制。 2.严格执行国家颁布的卫生法，搞好厨房食品卫生，保持厨具整洁，确保客人饮食安全。 3.拟定点心成本及控制毛利率。 5.下达备餐任务、数量、规格。 6.进行烹饪监督，对各岗位技术性指导，对糕点质量和数量进行把关。 岗位要求 1.中专学历以上，基础英语交流能力。 2.具有西饼房相关管理工作经验5年以上。 3.熟悉西式面包制作，有一定的创新意识 。

岗位职责 1.在西厨厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量。 2.按西厨厨师长厨分工，完成大型宴会、酒会的菜品制作任务。 岗位要求 1.专科以上文化程度，或相关专业毕业。 2.熟悉饮食的工作规范和要求，掌握配菜的各种操作技术的质量要求。 3.一年以上同星级同岗位工作经验 4.能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 5.一定的文字语言表达能力。 6.工作有责任心，做事认真负责。

品牌背景： 云品酒店作为云朗观光集团布局大陆的首家酒店，以意大利文化美学为核心设计主轴，打造 190 间以意大利经典城市为主题的特色客房。设计灵感来自意式艺术底蕴与钱塘江畔的人文意境相融，贯穿美学、思想、艺术与饮食体验，为宾客呈现独具一格的沉浸式旅居体验。 As the first： hotel of the LDC Group in mainland China, Fiore Della Cina takes Italian cultural aesthetics as its core design concept, featuring 190 distinctive guest rooms themed on classic Italian cities. Drawing inspiration from the integration of profound Italian artistic heritage and the humanistic charm by the Qiantang River, the hotel weaves together aesthetics, ideology, art and culinary experiences, offering guests a unique immersive Italian-style sojourn. 【岗位职责】 1. 制定楼层每日 / 每周工作计划，明确作业标准；管控楼层布草、清洁用品等物资的领用、消耗与库存，优化成本控制，避免浪费。 Formulate daily/weekly work plans for the floor and clarify operational standards; control the issuance, consumption and inventory of floor supplies such as linen and cleaning products, optimize cost control and avoid waste. 2. 礼貌且高效地处理（包括内部及外部）客人的投诉和建议，并跟进确保问题圆满解决，确保客人的满意度达到酒店的目标要求。 Handle complaints and suggestions from guests (both internal and external) politely and efficiently, follow up to ensure satisfactory resolution of issues, and guarantee that guest satisfaction meets the hotel's target requirements. 3. 通过员工综合技能的运用，综合工作的分派及灵活的工作时间安排，以优化工作流程，提升员工的工作效率。 By utilizing employees' comprehensive skills, coordinating work assignments, and arranging flexible working hours, the work processes can be optimized and employees' work efficiency can be improved. 4. 有处理突发事件的能力，能根据酒店相关标准及要求，快速处理突发事件。 Having the ability to handle emergencies, and being able to deal with them quickly in accordance with the relevant standards and requirements of the hotel. 5. 密切关注客户需求和市场动态，根据客人的反馈和需求调整、创新服务内容，提升客人的体验感。 Pay close attention to customer needs and market dynamics, adjust and innovate service content based on customers' feedback and demands, so as to enhance customers' sense of experience. 6. 监督并协助招聘筛选部门的所有员工，确保部门负责人遵守酒店的招聘原则，依据岗位相关要求来选择员工。 Supervise and assist all employees in the recruitment and screening department, ensuring that department heads abide by the hotel's recruitment principles and select employees in accordance with the relevant requirements of the positions. 7. 监督部门所有员工的按时出勤和仪容仪表，确保他们根据酒店的仪容仪表规范，着装整齐并保持高标准的个人卫生及形象。 Oversee all employees in the department regarding their punctual attendance and grooming, ensuring they are neatly attired and maintain a high standard of personal hygiene and appearance in accordance with the hotel's grooming regulations. 8. 进行部门负责人的年度职业发展面谈，协助他们完成职业发展目标。确保他们同样对他们的员工进行绩效评估。 Conduct annual career development interviews with department heads, assist them in achieving their career development goals, and ensure that they also conduct performance evaluations for their employees. 9. 领导和激励团队，建立积极向上的工作氛围，提高员工的工作满意度和忠诚度；鼓励员工开拓创新的精神，并认可他们所作出的贡献。 Lead and motivate the team, foster a positive working atmosphere, enhance employees' job satisfaction and loyalty; encourage employees' pioneering and innovative spirit, and recognize their contributions. 10. 执行健康及安全法规、政策及程序。 Implement health and safety regulations, policies and procedures. 11. 执行酒店安全及紧急情况政策及程序。 Implement hotel safety and emergency policies and procedures. 12. 熟悉酒店安全、急救及消防紧急情况程序。 Be familiar with hotel safety, first aid and fire emergency procedures. 13. 确保员工充分的理解并遵守员工手册内容。 Ensure that employees fully understand and comply with the contents of the employee handbook. 【岗位要求】 1. 大学专科及以上学历。 College diploma or above. 2. 至少2-3年酒店相关岗位工作经验。 At least 2-3 years of relevant work experience in hotels. 3. 熟练使用电脑办公软件。 Proficiency in using computer office software. 4. 良好的中英文读写能力 Chinese and English reading and writing skills is good.

【岗位职责】 1、保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 2、能够提出对酒店的运作及环境有益的意见或建议。 3、能够积极的向客人及供应商推荐酒店的服务及设施。 4、确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。 5、确保日常部门的培训能够按照服务标准进行。 6、通过反复检查，督导服务标准的实施工作。 7、计划，确定优先次序，组织及控制每日餐厅的运营。 8、 制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率， 特殊活动及产品促销等）。 9、分配， 指派，组织授权餐厅日常的经营工作。 10、有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。 11、确保岗位所需知识的更新。 12、保留餐厅活动记录。 13、与厨房的员工建立良好的沟通渠道。 14、确认每个班次之间做好总结，并与下个班次进行工作交接。 15、为团队提供正确的信息渠道。 16、理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。 17、随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。 18、寻找机会，增加酒店及部门的收入。 19、建立一个每个人都进行促销的工作环境。 20、共同鉴定和沟通与潜在的销售线索。 【岗位要求】 1、有3年的餐饮运营的相关工作经验。 2、良好的运营及管理经验。 3、良好的沟通能力，能指导并激励员工。

【岗位职责】 1、全面负责中厨部的日常运营管理工作，包括菜品研发、成本控制、人员调配等； 2、制定并执行中厨部的标准化操作流程，确保菜品质量稳定且符合酒店标准； 3、监督厨房卫生及食品安全管理，严格执行相关法律法规及酒店卫生制度； 4、根据市场需求及季节变化，定期更新菜单，提升菜品竞争力； 5、负责厨房设备维护及食材采购计划，优化库存管理，降低运营成本； 6、培训及指导厨房员工，提升团队专业技能及工作效率； 7、协调与其他部门的工作配合，确保餐饮服务流程顺畅。 【岗位要求】 1、具备扎实的中餐烹饪技术及丰富的厨房管理经验，熟悉粤菜或潮菜优先； 2、熟悉厨房成本核算及食材采购流程，具备较强的成本控制意识； 3、具备优秀的团队管理能力，能够有效调动员工积极性； 4、对食品安全及卫生标准有深刻理解，严格执行相关规范； 5、具备创新意识，能够根据市场趋势研发新菜品。

岗位岗位职责： 1、热情礼貌的接待顾客，及时为宾客办理入住、退租手续，确保前台接待的正常营运，及时解决顾客遇到的问题； 2、能够独立操作酒店管理系统，快速高效的为顾客提供优质的服务； 3、了解酒店房间房型、主题、价格，根据顾客需要，及时推荐、推销相关产品并办理手续； 4、管理好前台岗位的物品，未完成事项及时交接； 5、及时接听前台所有来电，确保来宾被及时的礼貌接待并得到充分的注意和重视； 6、保持前台接待处和收银台卫生整洁情况； 7、完成上级领导临时安排的其它工作； 任职要求： 1、大专及以上学历，酒店管理相关专业优先； 2、172以上或162以上，五星级酒店同岗位工作经验优先； 3、口齿清晰，沟通能力强，具有较强的服务意识，对工作认真负责； 班次时间：白夜休休 其它待遇：带薪年假、带薪培训、免费食宿、交通补助、补充医疗、免费体检、法定假三薪、夜值补助、年终奖

岗位概述 Job Overview "1.餐厅日常运营工作管理，确保餐饮出品品质与服务质量，提升客户满意度进而达成经营目标。 Manage the daily operations of the restaurant to ensure the quality and service of the food and beverages, enhance customer satisfaction, and thereby achieve the business goals. 2.严格遵守酒店规章制度、食品卫生安全与消防安全规范及国家相关法律法规。 Strictly abide by the hotel's rules and regulations, food hygiene and safety standards, fire safety norms, and relevant national laws and regulations." 核心职责 Core Responsibilities 1 "熟悉酒店酒吧的日常运作，确保日常酒水出品符合酒店标准。 Know well bar daily operation and keep daily beverage presentation according hotel group standard." 2 "维护好酒吧的设施设备，及时向上级反映工作中的问题。 Maintain bar equipment and report to superior if there is any problem." 3 "做好部门盘点工作，确保卫生状况符合标准及做好备品的准备工作。 Do daily beverage inventory, make sure sanitary condition according standard and turn on preparation." 4 "积极配合餐厅经理完成部门的推广工作和销售指标。 Works with Superior on department promotion and sells target." 5 "协助各餐厅制定物资与酒水的安全库存及最高库存标准，并结合实际经营情况进行动态调配，按季度完成标准更新。 Assist each restaurant in establishing safe inventory levels and maximum inventory standards for materials and beverages, and make dynamic adjustments based on actual business conditions. Complete the standard updates on a quarterly basis." 6 "执行餐饮部绩效考核体系，跟进指标设定及数据复盘，激励员工达成预算目标。 Implement the performance assessment system of the catering department, follow up on the setting of indicators and data review, and motivate employees to achieve the budget targets." 7 "制定和执行餐厅餐饮产品促销活动日历。 Develop and implement Promotions Calendar for F&B products in restaurant." 8 "协同上级编制部门酒水预算，全周期动态监控预算执行（确保累计偏差率≤±5%），依监控数据制定年度 CAPEX 及月度采购计划。 Collaborate with the superior's planning department to prepare the beverage budget. Conduct dynamic full-cycle monitoring of the budget execution (ensuring the cumulative deviation rate is within ±5%). Based on the monitoring data, formulate the annual CAPEX and monthly procurement plans." 9 "协同上级编制部门预算，全周期动态监控预算执行（确保累计偏差率≤±5%），依监控数据制定年度 CAPEX 及月度采购计划。 Collaborate with the superior budgeting department to prepare the budget, conduct dynamic full-cycle monitoring of budget execution (ensuring the cumulative deviation rate is within ±5%), and based on the monitoring data, formulate the annual CAPEX and monthly procurement plans." 10 "基于市场需求分析，协同直属上级及厨房拟定高性价比菜单与饮品单，严执出品标准化规范。 Based on market demand analysis, collaborate with the immediate supervisor and the kitchen to formulate cost-effective menu and beverage lists, and strictly adhere to the standardization regulations for production." 11 "实时响应并处置运营突发状况，及时通报并总结成册编制应急预案案例集，形成可复用的经验知识库。 Respond and handle operational emergencies in real time, promptly notify and summarize them into a case collection for emergency response plans, and form a reusable knowledge base of experience." 12 "承接并执行上级或跨部门协作需求的突发性、临时性运营任务，确保任务执行质量与运营效率。 Take on and execute sudden and temporary operational tasks based on the requirements from superiors or cross-departmental collaborations, ensuring the quality and efficiency of task execution." 13 "实时掌握本地竞品餐厅运营情况，对标自身开展对比分析，优化部门经营策略，精准借鉴竞品优势、补齐自身短板。 Real-time monitoring of the operational conditions of local competing restaurants, conducting comparative analysis with oneself, optimizing the department's business strategies, and accurately drawing on the advantages of competing restaurants while filling in the gaps in one's own weaknesses." 14 "市场洞察与客户需求分析，驱动产品创新研发与现有产品迭代优化的规划与执行。 Based on market insights and analysis of customer needs, drive the planning and execution of product innovation research and development as well as the iterative optimization of existing products." 15 "依托线上线下全渠道学习体系持续提升市场敏锐度，了解市场最新动态将前沿市场趋势支持日常运营的管理工作。 Relying on the all-channel learning system both online and offline, continuously enhance market sensitivity, keep abreast of the latest market trends, and support daily operation management with cutting-edge market trends." 16 "协同上级开展人力规划与需求管理，推进培训体系建设、传递企业关爱，助力员工高效达标上岗；提升企业与员工双向满意度，构建共生共赢的良性循环。 Collaborate with superiors to carry out human resource planning and demand management, promote the construction of the training system, convey corporate care, and help employees achieve their goals efficiently and start their jobs smoothly; enhance the satisfaction of both the enterprise and its employees, and build a virtuous cycle of mutual benefit and win-win results." 17 "责任意识：对管理区域的收入、成本、安全、合规等指标全权负责，具备 “结果导向” 思维。 Demonstrate a result-oriented closed-loop management mindset, assuming overall responsibility for operational indicators (revenue/cost) and control indicators (safety/compliance) in the managed area." 18 "系统掌握涵盖食品安全规范及消防安全等在内的全部合规要求。 The system comprehensively masters all compliance requirements, including those related to food safety and fire safety."

负责监督自助餐莱品得操作标准、投料标准、切配标准，制订档案。 严格控制自助餐成本费用。 1) 熟知各种海鲜产地，季节特点。 2) 熟知各种海鲜价格 3) 熟练掌握加餐技巧，有经营和管理理念 4) 具有中、西餐厨房管理专业知识 (出品管理、人员管理、原料管理、设备管理) 5) 掌握食品原料学、烹调学、食品营养卫生等方面得知识。6) 具有控制菜品生产成本 7) 掌握自助餐各档口得岗位职责和工作流 程。

【岗位职责】 1. 负责当班期间前台所有业务的统筹协调，涵盖宾客入住登记、退房结算、预订确认、行李寄存 / 运送、总机转接等全流程，确保各环节符合酒店 SOP（标准操作流程），避免流程卡顿（如高峰时段入住排队超时、退房账单争议等）。 Be responsible for the overall coordination of all front desk operations during the on-duty period, covering the entire process including guest check-in, check-out settlement, reservation confirmation, luggage storage/delivery, and switchboard transfer. Ensure each link complies with the hotel's SOPs (Standard Operating Procedures) and avoid process delays (such as prolonged queues during peak check-in hours, disputes over check-out bills, etc.). 2. 监控前台关键运营指标（KPI），如 平均入住时长退房结算准确率行李服务响应时间，及时优化流程（例如在旅游旺季增开临时登记窗口、调配行李员支援）。 Monitor the front desk's key performance indicators (KPIs), such as average check-in time, check-out settlement accuracy rate, and luggage service response time, and optimize processes in a timely manner (e.g., opening temporary check-in counters and deploying additional bellhops for support during peak tourism seasons). 3. 实时核对酒店房态（Occupied/Empty/Clean/Dirty 等），与客房部同步 待清洁房已清洁房 状态，确保 可售房 及时释放，避免因房态错误导致 超售 或 空房浪费。 Real-time verification of the hotel's room status (such as Occupied, Empty, Clean, Dirty, etc.) and synchronization of the status of rooms to be cleaned and cleaned rooms with the Housekeeping Department to ensure the timely release of available rooms and avoid overbooking or unused room waste caused by incorrect room status. 4. 礼貌且高效地处理线上、线下的（包括内部及外部）客人的投诉和建议，并跟进确保问题圆满解决，确保客人的满意度达到酒店的目标要求。 Handle online and offline complaints and suggestions from guests (both internal and external) politely and efficiently, follow up to ensure satisfactory resolution of issues, and guarantee that guest satisfaction meets the hotel's target requirements. 5. 处理前厅突发情况，如客人突发疾病、物品遗失、设备故障、安全事件等，确保响应及时、处置合规，保障客人与酒店安全。 Handle emergency situations in the front office, such as guests suffering from sudden illnesses, lost items, equipment failures, and safety incidents. Ensure timely response and compliant handling to safeguard the safety of guests and the hotel. 6. 通过员工综合技能的运用，综合工作的分派及灵活的工作时间安排，以优化工作流程，提升员工的工作效率。 By utilizing employees' comprehensive skills, coordinating work assignments, and arranging flexible working hours, the work processes can be optimized and employees' work efficiency can be improved. 7. 确保前台业务符合法律法规与酒店制度，如严格执行 实名登记 政策，杜绝 无证入住；监督发票开具合规，管理前台备用金与营收，确保资金安全。保存当班期间的运营记录，定期提交给前厅部经理，为部门复盘与管理决策提供数据支持。 Ensure that front desk operations comply with laws, regulations and hotel policies, such as strictly implementing the real-name registration policy to eliminate check-in without valid identification; supervise the compliance of invoice issuance, manage the front desk petty cash and revenue, and ensure fund security. Keep the operation records during the on-duty period and submit them to the Front Office Manager regularly to provide data support for the department's review and management decision-making. 8. 密切关注客户需求和市场动态，根据客人的反馈和需求调整、创新服务内容，提升客人的体验感。 Pay close attention to customer needs and market dynamics, adjust and innovate service content based on customers' feedback and demands, so as to enhance customers' sense of experience. 9. 监督并协助招聘筛选部门的所有员工，确保部门负责人遵守酒店的招聘原则，依据岗位相关要求来选择员工。 Supervise and assist all employees in the recruitment and screening department, ensuring that department heads abide by the hotel's recruitment principles and select employees in accordance with the relevant requirements of the positions. 10. 监督前厅部所有员工的按时出勤和仪容仪表，确保他们根据酒店的仪容仪表规范，着装整齐并保持高标准的个人卫生及形象。 Supervise the punctual attendance and appearance of all employees in the Front Office, ensuring that they are neatly dressed and maintain a high standard of personal hygiene and image in accordance with the hotel's grooming regulations. 11. 配合前厅部经理，给出部门员工年度职业发展建议，协助他们完成职业发展目标。确保他们同样对他们的员工进行绩效评估。 Cooperate with the Front Office Manager to provide annual career development suggestions for the department's employees and assist them in achieving their career development goals. Ensure that they also conduct performance evaluations for their own staff. 12. 领导和激励团队，建立积极向上的工作氛围，提高员工的工作满意度和忠诚度；鼓励员工开拓创新的精神，并认可他们所作出的贡献。 Lead and motivate the team, foster a positive working atmosphere, enhance employees' job satisfaction and loyalty; encourage employees' pioneering and innovative spirit, and recognize their contributions. 13. 执行健康及安全法规、政策及程序。 Implement health and safety regulations, policies and procedures. 14. 执行酒店安全及紧急情况政策及程序。 Implement hotel safety and emergency policies and procedures. 15. 熟悉酒店安全、急救及消防紧急情况程序。 Be familiar with hotel safety, first aid and fire emergency procedures. 16. 确保员工充分的理解并遵守员工手册内容。 Ensure that employees fully understand and comply with the contents of the employee handbook. 【岗位要求】 1. 大学专科及以上学历。 College diploma or above. 2. 至少2-3年酒店相关岗位工作经验。 At least 2-3 years of relevant work experience in hotels. 3. 熟练使用电脑办公软件。 Proficiency in using computer office software. 4. 良好的中英文读写能力 Chinese and English reading and writing skills is good.

Keep guests' safety, enjoyment, and satisfaction in mind. 保持客人的安全，享受和满足感。 Comprehensive knowledge of local tourist attractions, restaurants, shows, bars and night clubs. 全面了解当地旅游景点，餐厅，表演，酒吧等。 Extensive network in all aspects of entertainment and trendy places. 广泛的娱乐和时尚场所的网络。 Negotiate best rates for hotel guests. 协商酒店客人的最优惠价格。 Organize the transports of luggage. 负责行李运输。 Organize and lead the concierge team, valet parking and doorman to ensure service excellence. 组织和领导礼宾团队，代客泊车和门卫，以确保卓越的服务。 Bear management responsibility for the processes in the Hotel front driveway. Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.  承担酒店前车道流程的管理责任。 所有员工的专业指导和控制，受其监督和工作，工作时间表的设计和工作时间的计算，协助制定假期时间表。 Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby / Concierge area by agreement with the Front Office.  通过与前厅协议，通过高级管理信息和销售会议以及在大堂/礼宾区域优化处理任务来确保全面的客户支持。 Follow Kempinski SOP’s at all times and ensure departmental compliance. 随时关注凯宾斯基的标准运营程序，确保部门合规。 Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.  在礼宾区内，确保为团队的新成员进行部门指导并监督培训程序。 Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager. 任何其他职责，可能会根据您的主管或经理的指示不时分配给您。

1.负责热菜成品的烹制，根据标准进行烹制，保证菜肴的质量。  Be responsible for the cooking of hot dishes, cook them in accordance with standards, and ensure the quality of the dishes. 2.负责各种汤料、酱汁的熬制。 Be responsible for the preparation of various soup bases and sauces. 3.检查调味、酱汁、汤料及器皿，督促打荷厨师做好开餐前工作准备。 Inspect the seasonings, sauces, soup bases and utensils, and urge the chef to make adequate preparations before the meal. 4.组织打荷厨师研究菜品的烹调操作及其装盘摆饰，互相了解、加强沟通，确保在工作中能相互密切配合。 Organize the chefs to study the cooking operations and plating arrangements of the dishes, get to know each other, enhance communication, and ensure close cooperation in the work. 5.熟悉食品安全政策，积极配合厨房出品。 Be familiar with food safety policies and actively cooperate with the kitchen for food production. 6.熟悉本地口味，有烧大型宴会出品经验。  Familiar with local flavors and have experience in cooking for large banquets.

财务回报Financial Returns： • 协助建立人力资源部门预算，控制费用。 Assist in the creation of and work within the established Human Resources department budget and control expenses. • 监管员工与人力配置标准，管理成本。Monitor staffing to manage costs. 员工团队Our People： • 创建各种计划促进团队协作，为所有团队成员营造积极的工作环境。支持管理年度团队成员满意度调查。 Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey. • 根据酒店或公司政策，实施针对经理级员工的关于递进式员工惩戒规程与绩效管理流程等方面的教育和培训，以此推动工作效率，提升业绩。Educate and train managers on progressive discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process, and related programmes to foster productivity, and enhance performance. • 为新员工提供入职培训，告知酒店或公司标准、政策、流程及员工福利计划等信息。Conduct new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programmes. • 负责维护并更新所有员工档案与记录。Oversee maintenance of accurate and up-to-date personnel files and records for all employees. • 确保在招聘和甄选流程中随时遵守酒店或公司的聘用标准及相关法规，负责对外联络。Ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes. Build relations with outside contacts. 宾客体验Guest experience： • 运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验。Develop creative ways to inspire and motivate team members to provide guests with a unique experience. • 抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction. • 与部门经理协作共同开发达到服务行为标准和持续改善宾客体验的各类活动。Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. 企业责任Responsible business： • 提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动。Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in the local community. • 确保遵守相关劳工法规及酒店或公司的政策与流程。按规定与标准实施年度人力资源契合度/标准自审。 Ensure compliance with relevant employment laws and hotel or company policies and procedures. Conduct annual HR compliance/standards self-audit. • 对工作中发生的问题进行调查和研究，了解事实情况，即时发现对酒店或公司可能造成的潜在风险，并通过各类员工关系项目来推动问题的解决。遇重大问题及时向上级汇报。Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues in a timely manner. • 收集并维护离职面谈、人员流动统计数据、旷工报告等数据，了解各种趋势、培训需求和管理问题等。 Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues. • 完成其它分配的任务。有时可能要充当值班经理的角色。Perform other duties as assigned. May also serve as manager on duty. • 确保人力资源部的工作符合综合管理体系的要求To Ensure the works of HR in line with Integration Management System. 任职资格和要求QUALIFICATIONS AND REQUIREMENT： 本科教育或同等学历，4年人力资源相关工作经验，或具备其它同等学历及工作经验。接受过人力资源、劳工法及相关领域课程培训者优先。英语表达流利。能使用其它语言者可能优先考虑。

1.服从上级的工作安排； 2.按照行李服务流程和要求，为抵离客人提供行李搬运服务，并将每次运送情况做好记录； 3.协助做好大堂寻人服务和在大堂放置各类告示牌，及时撤换过期的告示牌并搬至指定的存放地点； 4.做好行李服务设备的清洁工作； 5.按照服务流程迎送客人，提供拉门服务； 6.维护出入车辆秩序，保证上下客车位和车道畅通； 7.准确回答客人的询问，主动做好服务工作； 8.保持岗位周围的环境整洁，发现果皮、纸屑、烟蒂等杂物及时捡掉； 9.熟悉酒店各种服务项目和营业时间，向客人推销酒店的各项服务，介绍酒店客房设施。了解本市交通、商业、旅游等方面资料； 10.随时听从接待员的召唤，迅速接受带房任务及为客提供物品转接服务； 11.为客人指路，认真回答客人的询问，尽量满足客人的需求； 12.受理客人行李寄存及领取，并做好详细的存取记录； 13.协助大堂副理维持大堂秩序，控制好大堂内外的灯光； 14.积极参与酒店和部门组织的各项活动，完成上级交予的各项工作

该招聘岗位非酒店内部招聘岗位，属于集团餐饮板块社会餐饮门店招聘岗位，门店在深圳湾，酒店代为招聘： 1、岗位工作地点为【深圳湾万象城】 2、有意向的请说明意向的餐厅 西班牙餐厅  3人 意大利餐厅  3人 汉堡店餐厅 3人 1.  为客人提供的食物做到高效率，物美价廉和要按照标准食谱制作并且符合卫生要求。 2.   协助及保持日常厨房的正常运作。 3.   协助上级领导管理厨房工作正常运作。保证食品准备和外观的高标准。 4.   在厨房运作方面支持上级领导工作，保证提供高效率的服务。 5.   参与所有厨房的食品准备工作。 6.   协助自助餐的装饰和装饰品。 7.   发展食谱卡和产品。 8.   参与菜单的制作发展。 9.  及时完成部门工作安排及临时性事务工作。 【岗位要求】 1、具备相关西餐烹饪经验1年以上，熟悉各种西式烹调方法及技巧; 2、了解基本的营养搭配知识并能够运用到实际工作中去; 3、有良好的团队合作精神和服务意识，能够承受一定的工作压力并在高峰时段保持高效率工作状态； 4、持有健康证以及相关职业资格证书者优先考虑录用； 5、热爱厨艺事业，对待工作认真负责。

岗位职责 1、保证酒店内所有人员的人身安全和财产安全，确保酒店安全的经营环境。 2、遵循所有安全政策和方针，确保每位保安人员明确其工作职责。 3、做好酒店员工的安全培训。 4、巡视所有区域并做好详细记录，避免安全事故发生。 5、健全安全和消防条例；完成材料的收集和档案整理工作。 6、对安全消防各类设施、设备、器材等进行检查、维护、保养。 7、配合当地公安部门的工作，一旦发生问题要协助调查。 岗位要求 1、高中以上学历或具有同等学历。 2、有酒店保安工作5年以上经验，接受过酒店保安培训，有一定的管理经验。 3、熟悉有关安全保卫工作知识，有较强理解与判断能力，头脑清醒，办事敏捷，具有语言组织能力，善表达。

1. Employees must perform timely maintenance on all hotel facilities, including furniture, wallpaper, interior finishes, woodwork, flooring, wall paint, stone fixtures, and decorative elements. 员工需及时对酒店的设备设施进行维护保养，具体包括酒店内的家具、墙纸、室内装修、木装饰、地板、墙面漆、石器及各类装饰物等。 2. Mechanical technicians must perform timely repairs and preventive maintenance, while conducting routine inspections of mechanical systems. This includes monitoring the operation of the hotel's chilled and hot water supply systems, sprinkler fire suppression systems, drainage systems, piping networks, laundry facilities, and kitchen equipment, ensuring all devices remain in optimal and cost-effective condition. 机修工需及时开展维修与预防性维护保养工作，并对日常机械系统运行状况进行检查，具体包括但不限于酒店内冷水及热水供应系统、消防喷淋系统、排水系统、管道系统、洗衣房设施及厨房设施等的运行情况，确保设备始终处于高效且经济的运行状态。 3. Proactively perform maintenance and repair of hotel HVAC systems, including central air conditioning, split-type air conditioners, kitchen refrigeration units, air-source heat pumps, and ventilation systems. 暖通工及时开展酒店暖通设施的维修保养工作，具体涵盖酒店中央空调系统、分体式空调、厨房制冷设备、空气能热泵及供排风系统等。 4. Assist the low-voltage supervisor in managing daily hotel maintenance tasks, ensuring all operations are executed to our professional standards to meet guest expectations and requirements. 协助弱电主管处理酒店日常维修工作，确保以本专业高标准完成各项任务，满足客人的期望与需求。 5. Power technicians must perform timely maintenance and preventive maintenance according to operational requirements, conducting routine inspections of power distribution and lighting systems. The scope includes but is not limited to high-voltage switches, transformers, low-voltage switches, overvoltage protection circuit, grounding protection devices, electricity meters, compensation capacitors, DC charging devices, diesel generators, low-voltage dimmers, and surge arresters within the hotel, ensuring all equipment operates efficiently and economically. 强电工需根据运营需求及时开展维修与预防性维护工作，并对日常配电及灯光照明系统进行运行检查，涉及范围包括但不限于酒店内的高压开关、变压器、低压开关、过压保护电路、接地保护装置、电量计量表、补偿电容器、直流充电装置、柴油发电机、弱电调光器及避雷器设备等，确保设备始终处于高效、经济的运行状态。 JOB QUALIFICATIONS 岗位要求 1. 2 years of relevant position or hotel engineering department experience 拥有2年相关岗位或酒店工程部工作经验 2. Customer Service Oriented  富有服务意识 3. Good interpersonal skills  良好的与人沟通的能力

岗位职责内容： 1.主要负责烧烤、卤菜、腊味的成品生产，同时也承担卤水和各类酱汁的熬制 2.负责烧腊食品的提供，保证染料质量和食品质量，了解各种菜肴的特点。 3.负责烧、卤、浸食品工作，能够品质各种共高级宴会所用的象生拼盘及花色拼盘。 4.与餐厅联系，保证食品正常供应，了解当地的市场行情，做好每天所需食品计划和货源计划。 5.执行食品卫生法则及有关政策，讲究个人卫生，搞好刀具及砧板的清洁卫生。 6.当天所剩的熟食品须用保鲜纸密封后整齐地放入冰箱，将冰箱调整到食品所要求的温度。 7.做好每天肉品和半成品的清洗，斩劈、上叉、扫付等工作。 8.做好各类食品，半成品，肉类品的保管工作。

【岗位职责】 1、协助总经理处理日常行政事务，包括文件起草、会议安排、行程协调等工作，确保总经理工作高效有序进行； 2、负责总经理会议的组织与记录，整理会议纪要并跟进会议决议的执行情况； 3、协调各部门之间的沟通与协作，确保信息传递准确及时，推动公司各项决策的落实； 4、参与公司重要项目的策划与执行，提供数据分析与支持，协助总经理制定战略规划； 5、处理总经理交办的临时性任务，包括商务接待、文件翻译、市场调研等； 6、负责总经理办公室的文档管理，确保重要文件分类清晰、存档完整； 7、监督公司部分行政流程的执行情况，提出优化建议以提高工作效率。 【岗位要求】 1、具备较强的组织协调能力与执行力，能够高效处理多任务并行的工作场景； 2、优秀的沟通能力，能够与公司内外各级人员顺畅交流，具备一定的商务谈判技巧； 3、熟练使用Office办公软件（Word、Excel、PPT等），具备良好的文字撰写与数据处理能力； 4、思维敏捷，逻辑清晰，能够快速理解并落实总经理的工作意图； 5、具备较强的抗压能力，适应快节奏工作环境，能够灵活应对突发情况； 6、有酒店行业或相关服务行业经验者优先，但非硬性要求； 7、工作细致认真，责任心强，具备良好的职业素养与保密意识。

工作职责： 通过确认预订，分配客房，并发放和激活客房钥匙，处理所有客人入住手续。 处理所有付款类型，如房费、现金、支票、借记卡或信用卡。 处理所有退房，包括解决任何延迟的费用和有争议的费用。 回答、记录和处理所有客人来电、信息、请求、问题或疑虑。 与客房部协调，跟踪客房的准备情况，以便客人入住。 向客人/访客传达停车程序，并根据需要安排行李员或代客泊车员。 为客人提供关于酒店和当地景点的路线指示和信息。 运行每日报告（抵达和离开的人数），确定任何特殊要求，并检查报告的准确性。 完成计算机系统中指定的交班和结算报告。 兑现客人的个人支票和旅行支票。 在每班开始和结束时清点收银柜账目。根据会计规范，结算和存放凭条。 遵守所有公司安全政策及程序；向经理报告事故、伤害和不安全的工作条件。 确保制服和个人仪表整洁而专业。 维护专有信息的机密性；保护公司资产。 根据公司的标准，欢迎和答谢所有客人。 使用清晰、专业的语言与他人交谈；以适当的礼仪接听电话。 与他人建立和保持积极的工作关系。 任职资格： 1.大专以上文化程度，良好英语对话能力。 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3.通晓酒店各项对客政策、设施设备及服务种类以及行政楼层工作程度和规范。 4.相貌端正，身体健康。

1、确保遵守酒店的信贷制度。 Ensure adherence to the hotel’s credit policy 2、 直接向财务和业务支持总监汇报并沟通所有与客户帐户和挂账有关的收款和信贷事宜。 Reports directly to and communicates with the Director of Finance and Business Support on all matters pertaining to credit and collection of guest and city ledger accounts 3、与顾客和其它部门合作，协調和交流有关信贷发放的相关事宜，跟进欠款帐目并协助处理信贷申请。 Cooperates, coordinates and communicates with guests and other departments in matters concerning issuance of credit, follow up outstanding accounts and assisting with credit requirements 4、按照酒店和部门的要求协助内部报告系统的设计工作。 Assists in the design of internal reporting systems required by the department and hotel 5、和应收主管紧密合作，负责检查和维护应收帐款的帐龄。 Liaises closely with the City Ledger Supervisor in reviewing and maintaining the Aged Trial Balance of Accounts Receivable 6、协助内部审计和外部审计的管理工作。 Assists in the management of internal and external audits when they occur 7、监控团体和会议的特殊帐目安排要求，确定入帐符合顾客的需求。 Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements 8、每天检查挂帐记录的准确性，并进行必要的纠正。 Reviews city ledger daily for correct postings of charges and take corrective action where necessary 9、监控并跟进逾期未付账户的收款。 Monitor and pursue collection of overdue accounts 10、协助每月进行会计对帐工作，审批会计对帐表。 Assists in ensuring all accounts are reconciled on monthly basis, review and approve those reconciliation’s 11、协助准备和提供准确的财务和运营信息，重点强调应收帐款的帐龄。 Assists in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable 12、协助安全存放所有合同，租约和其他财务记录，包括适当的存放和存取。 Assists in providing safe keeping, including proper storage and access, for all contracts, leases and other financial records 13、与上级一起编制和管理部门预算。 Works with Superior in the preparation and management of the department’s budget

【岗位职责】 1.执行下列政策和标准程序： -预防维护程序 -防火和人身安全程序 -申请维修程序 -节约能源计划 -安装危险警示标志 -水处理程序 -对下属员工进行培训 -零件和材料控制 -总体安全程序 To responsible for the implementation of polices & procedures as follows : -preventive maintenance program -fire & life safety program -work request program -energy conservation program -safety tag program -water treatment program -training program for associates directly under his supervision -parts and materials control -physical security program 2.保证日常运行的准确，高效和准时，并维护机电设备。提供技术支援领导员工进行故障原因分析并进行抢修。 To ensure the correct, efficient and timely operation and maintenance of all M&E services. To provide technical support and to lead and supervise in fault diagnosis and trouble shooting. 3.按照维修工作的需求制订每天，每周和每月工作分配计划。落实维修情况直到达标。 To make daily, weekly and monthly work assignment as regards to repairs and preventive maintenance and to follow through until work is completed in a satisfactory manner. 4.根据每位员工的不同情况合理分派工作，努力提高生产力，不断完善工作方法和程序。 Constantly determines opportunity for improving productivity and quality from associates in term of utilization, methods and performance. 5.经常评估系统和设备运行状况，以便及时调整和改进。 Constantly evaluate the systems, plants operation for modification and improvement.   6.根据人手情况，营业情况，季节情况和法规要求安排预防维护计划和需求。 To develop preventive maintenance schedule plan and requirement based on labor availability, business cycle, seasonal considerations, code requirement, etc.   7.根据现实情况优先安排某些预防维护计划，例如对于酒店运作比较重要的设备。维修和需更换花费较多的设备，具有安全隐患的设备和根据最近频繁故障停机抢修记录需要优先安排维护的设备等。 To establish priorities of preventive maintenance based on factors such as importance of equipment/system to business or operation, repair or replacement cost, safety factor, recent repair history, etc. 8.根据实际情况对预防性维修保养任务表进行调整，包括对工作频率、人力和材料投入的估计和可能发生的特殊情况的预测等等。 To update preventive maintenance tasks, frequencies, labor & material estimates, special conditions, etc.  9.要保证在进行预防性维修保养时所需材料和时间的充足，预先提出零部件采购申请。 To determine materials availability for preventive maintenance with sufficient lead-time for acquisition.   10.协助和执行特殊项目和承包计划。 To assist in coordinating and execution of special projects and contractual work.   11.在紧急情况下执行饭店紧急情况处理程序。 To perform emergency duties as per outline in the hotel emergency procedure. 12.协助行政助理管理仓库和控制存货。包括了解零件和材料来源以及检查其质量。 To assist the executive assistance in store management and inventory control. To involve in parts, materials sourcing and quality checking. 13.协助行政助理管理仓库和控制存货。包括了解零件和材料来源以及检查其质量。 To assist the executive assistance in store management and inventory control. To involve in parts, materials sourcing and quality checking. 14.完成总工程师安排的其它工作。 To perform all other duties as may be assigned by the Chief engineer. 15.与其它运做部门和本部门员工保持专业和合作的关系。 To maintain professional and cooperative relationships with other operating department and all associates within engineering department. 【岗位要求】 1.有机械或电力专业证书或相关学历。 Diploma in mechanical or electrical engineering or equivalent. 2.至少3年以上酒店相关岗位工作经验。 At least 3 years of work experience in hotel-related positions. 3.具有全面的技术知识和维修机电系统的技能。 Good all round technical knowledge and skills for M&E systems. 4.熟练使用电脑办公软件。 Proficiency in using computer office software. 5.良好的中英文读写能力 Chinese and English reading and writing skills is good.