Essential Duties and Responsibilities 基本工作职责： ·   Process all incoming and outgoing calls accurately and courteously 准确并有礼貌地处理所有打进和打出的电话。 ·   Records and controls accurately wake up calls 满足客人需要被叫醒的要求。 ·   Assists guests with international calls and directory queries 协助客人拨打国际长途及为客人提供区号引导。 ·   Calls guests by name whenever 能够用名字称呼客人。 ·   Abides by principles of guest privacy. 尊重客人隐私。 ·   Handles guests needs or requests and reports complaints to the Service Center Supervisor or A.M 处理客人要求，并把客人投诉报告给服务中心主管或者大堂经理Report on logbook daily 每天在记事薄中作出记录。 ·   Check the Bill call costs 查询客人电话费。 ·   Aware of local telephone listings and frequently dialed numbers 了解本地常用电话号码。 ·   Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations 在突发事件发生时，严格按政策执行，如火灾、炸弹威胁及其他危险事件， ·   Advises defects on switchboard equipment to Supervisor 通过服务中心设备向主管报告过失。 ·   Maintains a clean work environment 保持工作环境的清洁。 ·   Attends to all guest queries and requests promptly 迅速回答客人疑问，满足客人要求 ·   Maintains detailed knowledge of the Hotel’s fire, life and safety system 了解酒店的防火、安全系统。 ·   Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard 详细了解突发事件的对应策略。 ·   Maintain Hotel Information. 了解酒店信息。