岗位职责 1、在宴会预定中心总监的带领下完成宴会和会议，展示会等的推销、预订工作 2、根据宴会销售的市场推销计划、推进并完善宴会销售部工作程序和标准 3、协助酒店新产品及服务的开发和推广，确保按照收入和开支预算实现经营目标 4、与客户保持有效的适当地交流，确保满足客人的需要，展示酒店的品牌风采 5、对酒店产品及服务要有高度了解，以便更好地向客人推销酒店的服务及设施 6、拜访有潜力的客户，发展并保持与客户合作的关系 7、保持和各个部门间紧密合作的工作状态 岗位要求 1、具备较强的销售能力和市场开拓意识，能够独立完成客户开发及维护工作 2、优秀的沟通与谈判技巧，能够高效处理客户需求及突发问题 3、具备流利的中英文读写及沟通能力 4、对酒店行业有基本了解，熟悉客房及宴会销售流程者优先 5、能够承受一定的工作压力，适应快节奏的工作环境 6、具备团队协作精神及良好的职业素养，责任心强，注重细节与服务品质

岗位需求： 1、具备酒店行业采购经验； 2、具备酒店全部门采购经验； 3、专科以上学历； 4、年龄30-45岁； 5、性别不限。 工作内容： 1、收集部门上交的每日市场清单及采购申请单； 2、积极进行市场调查，获得具有竞争性的报价且该报价能以低价满足酒店送货日期，质量和数量方面的要求。采购至少需要3个供应商的报价； 3、保存价格变动记录，通过定期更新记录通知各部门有关的变动，确保所有供应物品及时到货并跟进未解决的订单和未送达的物品； 4、根据酒店政策和程序，使用采购备用金支付现金采购物品； 5、与餐饮部配合了解当前的酒水存货是否合理，采购所需时间和其他条件确认是否有必要再下订单； 6、保管和按序排列所有设备和物品的报价、目录、相片和样品； 7、出面协助解决关于采购方面的问题如：未送货、迟送货，质量次、服务差以及价格方面的变动情况等； 8、参与企业招、投标管理工作； 9、通过电话与当前或潜在的供应商了解相关的新产品，折扣，促销的信息； 10、每周回顾一次未完成的请购单及事项，必要时外出采购零星物品； 11、酒店活动需要时向供应商取得赞助； 12、执行分派的其他工作。

【招聘岗位】美容师学徒 【任职要求】 1. 年龄18–35岁，形象气质佳 ​ 2. 热爱美业，踏实好学、有责任心 ​ 3. 有无经验均可，应届生也可接纳 【福利待遇】 ✔ 免费专业培训 ✔ 一对一师徒带教 ✔ 节日福利 + 定期团建 ✔ 透明晋升通道 想学技术、稳定就业，欢迎加入我们！

【岗位职责】 1、负责前台日常运营管理工作，包括接待、入住登记、退房结算等流程的监督与执行； 2、统筹前台排班安排，确保各时段人员配置合理，保障服务质量； 3、处理客户投诉及突发事件，及时协调解决并做好记录与反馈； 4、监督前台服务标准执行情况，定期组织培训提升团队业务能力； 5、负责前台物资管理，包括房卡、票据、办公用品等物品的申领与盘点； 6、配合财务部门完成每日账目核对及营业报表提交； 7、协助上级完成其他临时性工作安排。 【岗位要求】 1、具备酒店前台或相关服务行业工作经验者优先； 2、普通话流利，具备基础英语沟通能力，能处理简单涉外接待； 3、熟练使用酒店管理系统及办公软件； 4、责任心强，具备较强的抗压能力与突发事件处理能力； 5、具有良好的服务意识、团队协作精神及沟通协调能力； 6、能适应倒班工作制。

【岗位职责】 1、指导和监督餐厅的日常工作，保证经营业务的正常进行。 2、负责制打服务质量标准与服务程序。巡视检查各项工作的具体实施，纠正不符合规范的行为，改进服务方法与态度。 3、组织安排员工的工作，监督制定排班表，招聘新员工，制订培训计划。 4、评估员工的工作表现，保证执行各项规章制度，解决有关问题。 5、发展良好的客际关系，为客人进行特殊服务，处理客人投诉。 6、用纯熟的推销技巧做好促销工作。 7、协调餐厅与厨房之间的关系，及时反馈信息，建立以客人为中心的服务意识。 【岗位要求】 1、形象气质佳； 2、具有餐饮行业的从业背景，对该领域发展有深刻理解； 3、具备很强的策划能力，熟悉各类媒体运作方式，有大型市场活动推广成功经验； 4、具有敏感的商业和市场意识，分析问题及解决问题能力强； 5、具备良好的沟通合作技巧及丰富的团队建设经验。

【岗位职责】 1、负责酒店客房、会议、餐饮等产品的销售工作，完成月度销售指标； 2、开发新客户并维护现有客户关系，定期拜访客户，了解需求并提供解决方案； 3、协助制定销售计划，跟踪市场动态，分析竞争对手情况； 4、参与酒店促销活动及市场推广，提升品牌知名度； 5、及时反馈客户意见及市场信息，协助优化销售策略。 【岗位要求】 1、具备良好的沟通能力和销售技巧，能独立完成客户开发与维护； 2、性格开朗，抗压能力强，适应快节奏工作环境； 3、对酒店行业有热情，愿意长期从事销售工作； 4、能熟练使用办公软件（如Word、Excel等）； 5、有酒店或相关行业销售经验者优先，无经验者可培训。

Digital Marketing Executive Mandarin Oriental, Sanya is looking for a Digital Marketing Executive to join our Sales & Marketing team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. MANDARIN ORIENTAL, SANYA A hidden gem where nature is celebrated, and privacy is assured. Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury. The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea. About the job Lead the overall digital marketing operations of the hotel, including strategy formulation, channel operation, brand promotion, online campaign management, data analysis and reputation optimization. Responsible for driving direct online revenue, enhancing brand digital influence, improving guest conversion and user engagement, and delivering sustainable marketing growth in line with hotel business and revenue objectives. As Digital Marketing Executive, you will be responsible for the following duties:   Maintain good relations with main E-commerce representative through telephone and social contact to provide accurate information on the resort’s latest facilities, services and activities   Ensure hotel receives regular exposure in social media   Together with the Director of Communications, plan and develop promotional and communications strategies via internet, social media and e-mail.   Maintain regular contact with social media and other website representative to keep up-to-date contact lists Encourage and create regular write up material highlighting new services, special promotions and the Unique Selling Propositions of hotel   Ensure all product information is correct in all forms of social media and website.   Other tasks as deemed appropriate by the Director of Communications As Digital Marketing Executive, we expect from you:  ·         Industry-oriented and passionate ·         Minimum 1-2 years of relevant working experience with similar position ·         Proficient in English ·         Good communication skills ·         Creative and innovative Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Local benefits A competitive salary and benefits packages Annual Leave and Public Holidays Social Insurances and Housing Fund Free accommodation and meals We’re Fans. Are you?

Following and comply with each task or job assigned by the department superior leader. 服从上级领导安排的工作和任务 Ensure that the Bell Desk is attended at all times; that all posting positions are maintained. 保证礼宾部柜台的人手和各岗位的人手调配 Ensure that sufficient staffing is present to meet the daily business demands. 保证所有员工上班前的仪容仪表符合品牌标准 Document any late or absent employees. 管理所有迟到和缺勤记录 Schedule and assign staff breaks. 管理和安排员工的休假 Communicate anticipated business demands daily with each employee, (arrivals / departures group functions, etc.). 知会各部门员工每日的抵店/离店/团队/会议信息 Ensure staff's knowledge of hotel services, features and amenities. 保证员工掌握好酒店知识和服务知识 Assign specific tasks as they arise to the staff according to the rotation sequence. 根据排班情况向员工指派特定任务 Answer Bell Stand telephone within 3 minutes, using correct greeting and telephone etiquette. 铃响三声之内应答电话，并使用标准问候语和电话礼仪 Document guest calls/requests for Bell Person assistance. 记录员工对客服务和电话 Maintain security and accurate record of all guest room keys issued to Bell/Door Staff. 保管好行李员/门童进出所有住店客人的门卡 Monitor and ensure that Bell/Door Staff perform their job functions to the hotel's expected level of service. 监督和保证行李员/门童的服务达到品牌标准 Assist Bell/Door Staff whenever necessary in performing all job functions. 在有需要时协助行李员/门童完成工作任务 Conduct a week formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff. 根据部门工作要求制定针对新员工的每周培训计划，并落实到员工培训中 Accommodate all guest requests in an accurate and efficient manner. 以高效的服务随时调整并适应客人的需求 Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction. 收集和处理宾客投诉并及时按标准解决和让客人满意 Coordinate group luggage requirements. 协调处理团队行李的安排 Monitor and maintain cleanliness and working condition of departmental equipment/supplies. 监督和维护部门各项设施的日常使用 Prepare work orders for equipment repairs and distribute to Engineering. 与工程部协调沟通维修事宜 Monitor and maintain the condition of lobby, hotel entrance bell desk and luggage storage areas. 监督和维护酒店大堂设施，包括酒店入口/柜台和行李寄存区域 Prepare and submit daily/weekly payroll records and tip distributions. 记录和提交每日/每周的收益记录，并控制员工小费的分发 Ensure that all pertinent information is documented in the log book daily. 确保每日交班本例行信息的准确更新 Conduct performance appraisals of designated staff annually. 负责员工的年终评估 Assist Front Desk staff with guest room tours. 协助前台员工的客人参观引导 Retrieve theater tickets, flowers and other items as requested. 帮客人代取票务/鲜花/其他物品 Successful completion of the training/certification process. 完成必要的培训/认证过程

餐具清洗与消毒 负责餐具、厨具、器皿的清洗、分类、消毒、存放。 严格按消毒流程操作，保证餐具干净无油污、无水渍。 后厨及公共区域卫生 清洁后厨地面、墙面、排水沟、垃圾桶、洗碗间。 定期清理冰柜、货架、工作台、下水道，保持无异味、无积水。 物料与餐具管理 盘点餐具、清洁用品、易耗品，做好登记，避免丢失破损。 及时上报破损餐具、短缺物品。 垃圾与废弃物处理 分类处理厨余垃圾、生活垃圾，及时清运。 保持垃圾桶内外干净，定期消杀。 配合厨房与前厅 及时回收厅面撤下的餐具，保证周转顺畅。 协助厨师做好餐前准备、餐后收尾工作。 安全与规范操作 正确使用洗碗机、清洁剂、消毒设备。 遵守食品安全、消防安全制度，发现问题及时上报。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、国际品牌连锁主管或者领班经验。 2、有2年以上管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力

岗位职责： 1. 协助经理完成前厅日常运营事务，确保所有品牌规范运行程序和地区规范运行程序严格遵循和执行； 2. 监督并指导前厅部员工的服务标准执行，提升客户满意度； 3. 处理客人的需求与投诉，确保客人满意度与酒店形象维护； 4. 提升酒店网评； 5. 负责新员工培训； 6. 与客房，销售部等部门保持密切沟通，协调资源与满足宾客需求； 7. 完成上级领导交办的其他事务。 任职要求： 1. 大专以上学历，有同岗位工作经验； 2. 具备良好的沟通协调能力，能有效处理客诉与突发情况； 3. 熟悉酒店前厅业务流程； 4. 形象良好，普通话标准，具备英语沟通能力

【岗位职责】 1. Monitor the working condition and cleanliness of laundry/dry cleaning machinery and equipment. 监控洗衣房/干洗设备的工作状态和清洁状况。 2. Maintain accurate records of items laundered. Verify that laundry requests are completed for each department. Replenish laundry supplies.  保持清洗物品的准确记录，检查每个部门的洗衣要求是否完成，补充洗衣用品。 3. Monitor levels in chemical containers to ensure chemicals are being dispensed and notify manager of potential pump problem.  监控化学品容器内的化学品含量，确保化学品被分配，并通知经理潜在的泵问题。 4. Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps.  操作和监控洗涤，干洗和干燥机械，包括添加化学品和清洁棉绒陷阱。 5. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard.  识别有污渍或损坏的物品，确定修复、现场处理、重新清洗或丢弃的状态。 6. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. 每次负载后，从干衣机过滤网、干洗过滤器和疏水阀中清除棉絮和杂物。 7. Train associates on all laundry procedures, including safety procedures and equipment operation 培训员工所有洗衣程序，包括安全程序和设备操作。 8. Verify that laundry requests are completed for each department as needed. 根据需要验证每个部门的洗衣要求是否已完成。 【岗位要求】 1. Interpersonal Skills：Customer Service Orientation，Team Work，Diversity Relations Interpersonal Skills. 各项人际关系技巧及能力。 2. Positive Demeanor，Safety Orientation，Presentation，Stress Tolerance，Integrity. 诚实正直，有良好的抗压能力。 3. Time Management，Detail Orientation，Multi-Tasking，Planning and Organizing.     良好的时间管理和组织能力，机器设备使用经验。 4. At least 1 year of related work experience and supervisory experience. 一年以上的职位工作经验。

【岗位职责】 1. Responsible for creating a safe and secure environment for guests in or outside the store.  负责为住店或店外客人创造一个安全可靠的环境。 2. Assist loss prevention manager to be responsible for the safety of the department's duty posts. 协助防损经理对部门的当值岗位安全负责。跟进所有防损员的工作安排， 准确无误地跟进并完成工作任务。 3. Follow up the work arrangements of all loss prevention officers, follow up and complete the work tasks accurately. 协助防损经理对部门的当值岗位安全负责；跟进所有防损员的工作安排， 准确无误地跟进并完成工作任务。 4. Comply with hotel’s policies, regulations, and service standards. 遵守酒店的规章制度和服务标准。 5. Maintains hotel security policies , implements hotel standard policies and practices, adheres to departmental standards. 能维护酒店的安全政策和方针，执行酒店标准政策措施，遵守部门的标准和程序。 6. Ability to follow work schedules and organize and delegate tasks in order of priority. 能够服从工作安排，按主次组织分配和委派工作。 【岗位要求】 1. At least 2 years working experience in hotel. 具有两年以上从事酒店的工作的经历。 2. Able to organize and direct employees to complete work tasks according to work norms and requirements. 能够组织指挥员工按工作规范和要求完成工作任务。 3. Ability to participate in case and accident investigation. 能够参与案件、事故调查工作的能力。 4. Able to write general investigation reports. 能够书写一般调查报告。 5. Understand hotel safety management and be familiar with fire business knowledge. 了解酒店安全管理并熟悉消防业务知识。 6. Ability to operate office software. 能够操作办公室软件。

【岗位职责】 1. It's responsible for the integrity of the hotel physical facilities including proper operation, repair, maintenance & installation of M&E plant, fire & life safety, physical security of the building, FF&E. 保证酒店设施的完好，包括运做情况，机电系统的维修和安装情况，防火和人身安全情况，建筑安全情况及固定资产等。 2. To ensure the following policies & procedures are implemented and maintained : 保证集团的政策和标准程序得到执行： ·fire & life safety program消防生命安全程序 ·effective preventive maintenance program高效酒店预防性维护保养程序 ·work request ( work order ) program申请维修程序 ·Energy conservation program节约能源计划 ·Water & sewage quality control program供水和排水水质控制计划 ·Training program安排培训 ·Physical security program总体安全计划 ·Implement other policies & procedures of Group集团其他标准的执行 3. To ensure the correct, efficient and timely operation and maintenance of all M&E services. To provide technical support and to lead and supervise in fault diagnosis and trouble shooting. 保证日常运行的准确，高效和准时，并维护机电设备。提供技术支援领导员工进行故障原因分析并进行抢修。 4. Make sure the daily repair request is 100% completely. 确保每日的维修单100%的完成。 5. Constantly determines opportunity for improving productivity and quality from associates in term of utilization, methods and performance. 根据每位员工的不同情况合理分派工作，努力提高生产力，不断完善工作方法和程序。 6. Constantly evaluate the systems, plants operation for modification and improvement. 经常评估系统和设备运行状况，以便及时调整和改进。 7. To establish priorities of maintenance based on factors such as importance of equipment/system to business or operation, repair or replacement cost, safety factor, recent repair history, etc. 根据现实情况优先安排维修计划，例如对于酒店运做比较重要的设备。维修和需更换花费较多的设备，具有安全隐患的设备和根据最近频繁故障停机抢修记录需要优先安排维护的设备等。 8. To update maintenance tasks, frequencies, labor & material estimates, special conditions, etc. 根据实际情况对维修保养任务表进行调整，包括对工作频率、人力和材料投入的估计和可能发生的特殊情况的预测等等。 【岗位要求】 1. Min. 5 years' experience in hotel engineering operation in similar capacity, at least 3 years working experience in engineering supervisor, preferably with international hotel chain. 至少5年酒店相关运做经验，或3年以上工程主管的工作经验，具有国际连锁酒店工作经验优先。 2. Good knowledge and hand on skills of operation, repair and maintenance. 良好工程知识和全面掌握设备运行，维修和维护技能。 3. Knowledge of PC、Office、CAD and office application software. 熟练使用电脑Office、CAD和相关软件。 4. Strong ability to organize, implement and supervise. 具有很强的组织、实施和监督的能力。

【岗位职责】 1. Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews , selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for Health Club team member. Makes team member adjustments as required. 与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理健身中心员工，根据需求进行人员调配。 2. Manage the Health Club operations by completing a checklist of important daily tasks, making decisions that are in the best interest of the hotel. 监督健身中心的运转，日常工作的完成，争取利润较优化。 3. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. 能应酒店需求调整工作时间。 4. Resolves guest concerns, and implements resolutions by using discretion and judgments. 用敏锐的判断力和决断力解决客户的问题。 5. Leads and motivates team members by leading by example and employing competent and consistent management practices. 通过训练及一致的管理，领导和激励团队员工。 6. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required. 积极地参加职业培训,让员工保持水平一致。 7. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 【岗位要求】 1. Good written and verbal skills. 良好写作和口头表达能力。 2. Computer basic knowledge. 能熟练操作电脑。 3. To have a strong knowledge of fitness services, swimming and retail products available in the Fitness Department. 掌握丰富的健身、游泳知识及健身中心售卖产品相关信息。 4. To be capable of training the team member. 能够对员工进行培训。 5. Ability to lead, to provide guidance and to develop team member. 具有领导、指导和发展员工的能力。 6. Problem solving and organizational abilities. 解决问题的能力和组织能力。 7. Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods. 在与客人的交往中能，为客人提供满意的服务能面对大量工作时，能承受工作压力，能处理紧急情况。

【岗位职责】 任何时候都提供礼貌专业的服务。 始终保持良好的个人形象和仪容仪表。 保持与客人和同事间良好的工作关系。 以身作则，率先垂范，任何时候都展现出酒店和凯悦国际的良好形象。 【岗位要求】 1、接受过餐饮服务方面的专业培训； 2、了解餐厅和整个酒店的各种设施及使用情况； 3、具有一定的营养学和心理学知识，具有较强的促销能力； 4、服务意识强，性格外向，头脑灵活，工作认真、善于交际。

Plan, prepare, set up and provide quality service in all areas of food production for menu items in the designated outlets in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment.

岗位职责： 1、负责饼房各类面点、糕点及烘焙产品的制作与出品； 2、严格遵守食品安全与卫生标准，确保操作流程规范； 3、根据营业需求合理备料，控制原料成本与损耗； 4、配合团队完成日常运营任务，保障出品质量稳定； 任职要求： 1、具备基础的面点或烘焙制作技能，熟悉常见西点、中式点心制作流程； 2、工作认真负责，有较强的执行力和团队协作意识； 3、能适应餐饮行业工作节奏，服从工作安排； 4、有食品卫生相关证书或从业经验者优先。

岗位职责 1、准备所有的配料并制作各种蛋糕、面包、甜品、创意西点等食品； 2、确保有足量的包房食品供应； 岗位要求 1、熟悉面包西饼等的制作工艺及技能；身体健康，精力充沛。 2、熟悉西餐的相关知识及礼仪； 3、有星级酒店或西餐厅从事面包西饼制作工作经验优先。

Your future mission 岗位职责： · Strictly controls inventories and par stocks in the operation for all operating equipment, Food and Beverage, FF&E items and to ensure that the outlet is adequately equipped.   严格控制库存，和固定设施的使用。并且确保所有的厨房都设施完善。 · Liaises with the Food and Beverage Department and Culinary Department on daily operations and quality control.   在每日运营和质量控制上，与餐饮部和厨务部保持良好的沟通。 · Ensures that the food production areas are supplied with clean and dry kitchen utensils.    保证为所有食品生产部门提供洁净和干燥的厨房用具。 · Supervises night cleaning contractors in kitchen and back-of-house food and beverage areas.    监督夜间厨房清洁工作和餐饮部的后区区域。　 · Ensures that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to established standards.　    确保所有的清理工作严格遵守后场清理条例和垃圾处理规定。 · Maintains and updates the Hygiene operating manual, chemical charts and cleaning chart for Talent Guidance.   为人才们维护和更新卫生操作手册,化学图表和清洁指导图。 · To monitor and implement for all F&B Hygiene related SOP & P&P.   监督和实施关于所有餐饮部的卫生相关的标准操作程序政策制度。 · Reports all accidents and issues within his department to executive chef.   向行政总厨报告他部门所有的事故和问题。 · Monitors daily all aspects of F&B related Hygiene in line with FSMS/HACCP and department standards.   按照FSMS、HACCP和部门的标准监控餐饮相关的日常卫生的各个方面。 ·  Conduct documented Supplier Hygiene Audits Together with Purchasing.    与采购部一起对供应商进行卫生审核。 ·  Liaises and conducts quarterly F&B / Hotel, food and water sample testing with third party  hotel designated laboratory.   负责在指定的实验室与第三方酒店进行季度性餐饮/酒店、食物和水样品测试。 · Handle all communication concerning government hygiene departments; ensure the government’s instruction put into effect. Changed Hygiene related license.    定时更换卫生相关许可证。 · Conduct Hotel Hygiene knowledge training.   开展酒店卫生知识培训。 You are 岗位要求： · Diploma or Degree preferably in hospitality or related field.   酒店或相关专业大专或以上学历。 · 5 years in industry experience, minimum 1 years as Chief Steward.   具有5年工作经验，至少要有1年的管事部经理工作经验。 · Communication skills for all levels of talent/guests, confident, clear English.   具备一定的沟通技巧、有英语基础。 · Confidently able to resolve problems and make decisions.   具备一定的决策能力、解决问题的能力。 · Adaptable to use computer skill.   具备电脑操作技能。

1.接收流转分派各类文件、申请，保管各类合同、批文 2.严格执行公司管理和会计制度，公司费用报销的整理、财务审核和监督工作； 3.报税、整理、装订记账凭证及财务文档管理； 4.执行上级部署的其他任务 有酒店工作或实习经验者优先； 财会类专业优先

Handle each style of banquet conference’s set up. 掌握每种宴会台型的设置。 Basic set up AV related system. AV设备的基本设置。 Maintain complete knowledge of: 必须掌握以下信息： Scheduled in-house group activities, locations, and time. 记录在店客人的日常行程表，如地点和时间等。 Correct maintenance and use of equipment. 正确的保养和运用各类设备。 All departmental policies/service procedures. 所有分部门的政策/服务程序。 Maintain complete knowledge of service requirements for each scheduled function: 对每个宴会或典礼的服务要求要有全面的了解： Details of selected menu, major ingredients, appearance, texture, quality, decoration and presentation method. 所选菜单的各细节，主要成分，菜色，材料，质量，装饰和摆放方式。 Features and explanation of ordered champagne, wine and other beverage. 所点香槟, 红酒其他饮料的特点和产品解说。 Specific price contents. 特殊价目表。 Name of the organizer and host. 主办人和主人的名字。 Type of function and expected attendance/guarantee numbers. 宴会的类型和预计出席人数/保证出席数。 Scheduled hours of service. 宴会服务的时间表。 Special request/arrangements. 特别要求/安排。 Service order and L&G arrangements. 服务顺序和绅士淑女安排。 VIP’s. 贵宾。 ayment arrangements. 付款方式。 Check storage areas for proper supplies, organization and cleanliness. Maintain storage cleanliness/organization deficiencies. 检查仓库地区的存货量，摆放陈列和卫生情况。保持清洁卫生和整理货品陈列。 Complete requisitions to replenish shortages or additional items needed for anticipated business as standard. 依据标准完成对库房的补货或对增加物品的采购。 Maintain outlet’s OSE, avoid unnecessary breakage. 维护宴会厅资产，避免不必要破损。 Check function areas and rooms for cleanliness, proper furnishings and equipment. 检查会场和房间的清洁卫生，陈列品摆放是否正确和设备是否完好。 After the meeting with supervisors, review the menu for the group and needed necessary equipment. Ensure that delivery time, quantity, special requests are arranged as ordered. 在与主管开完会之后，察看团队菜单和所需设备。确保交货时间，质量和特殊要求都按要求安排好了。 Maintain high level of grooming and attire. Rectify any deficiencies. 检查绅士淑女的仪表和服装，指出不足并矫正。 Check, plan and ensure all equipments, wares and service carts are ready for service. Rectify any deficiencies with respective personnel. 检查，计划和确保所有的设备，器皿和服务车都可用。如有任何问题需及时命相关人等进行修护。 Check table set-up. Make sure its cleanliness and neatness meet group requirements and department standard. 检查摆台。确保桌面干净整洁达到宴会客人的要求和部门标准。如有问题需及时命人改正。 Check bar set-up for cleanliness, organization and agreement with group requirements and department standard; resolve any problems. 检查吧台是否按宴会客人要求和部门标准摆放整齐有序，及时解决任何问题。 Check buffet tables, registration table, coffee breaks for cleanliness, attractiveness and layout. Ensure agreement with function order and department standard; resolve any problems. Ensure replenishment of items as specified on event orders or requested by group organizer. 检查自助餐台/签名台/茶歇台是否干净，吸引人和摆放整齐。确保宴会单或宴会主办方要求的特殊物品准备充足。 Set out name cards, escort cards in accordance with group requirements and department standards. 根据宴会客人要求和部门标准展示名片。 Accordance to the group expectation, make a greeting to the guest and escort to the table. 根据宴会方的需要，当客人到达时问候客人并将客人带到座位上。 Greet guests upon arrival and assist in seating as required by group in accordance with department standard. 根据部门标准在客人到达时问候客人并将客人领到座位上。 Communicate additional meal requirements and special request to the kitchen. 传发给厨房加餐信息和特殊要求。 Observe guest reactions and confer frequently with service L&G to ensure guest satisfaction. 观察客人的反映并及时反馈给绅士淑女，确保客人满意。 Anticipate guests’ need, respond promptly and acknowledge all guests under any situations. Work to build positive relationship with guest. 预见客人的需要并积极做出响应，在任何情况下都要答谢客人。工作上要与客人建立一个良好的关系。 Be familiar with all hotel service /features and local attractions/activities to respond accurately to any guest inquiry. 熟悉所有酒店服务/特征和本地的观光景点以便可准确的回答客人的询问。 Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.运用平和的策略处理客人的投诉，并确保客人满意。 Ensure unused food and condiments (butter, cream, etc.) are returned to the kitchen. All banquet supplies are returned to designated storage areas. 确保把没有用到的食物和调料（黄油，奶油等）返还给厨房 。所有宴会用品要返还到指定的库房。 Put back and clean up function room after busy function. Ensure all department of cleanliness and tidiness standards are met. 还原和清洁宴会厅。确保符合所有的部门标准。 Maintain cleanliness of equipment, supplies, working areas and condition. 保持设备，用品，工作区域和四周环境的卫生。 Answer telephone within 3 rings, using correct salutations and telephone etiquette. 在电话铃响三声内接听电话，运用正确的问候方式和电话礼节。 Answer all telephone/PHS calls. 答复所有的来电。 Submit repair orders to Engineer when necessary. 如有需要向工程部下工程维修单。 Inspect casual labor’s work to meet standard. 检查兼职人绅士淑女作符合标准。 Inspect outside set up company remove all construction without any damage. 检查外部布展公司安全无损坏的撤展。

【岗位职责】 1、负责餐厅日常服务工作，包括餐前准备、餐中服务及餐后收尾工作； 2、热情接待顾客，提供优质的点餐、上菜、酒水服务，确保顾客用餐体验； 3、熟悉餐厅菜单及酒水知识，能够为顾客推荐合适的菜品及饮品； 4、保持餐厅环境整洁，确保餐具、桌椅等设施摆放有序； 5、协助处理顾客的投诉及建议，并及时反馈至上级； 6、配合团队完成餐厅的运营目标，包括但不限于促销活动、会员服务等； 7、遵守酒店及餐厅的各项规章制度，确保服务流程标准化。 【岗位要求】 1、具备良好的服务意识及沟通能力，能够与顾客及同事有效互动； 2、工作认真负责，能够适应快节奏的工作环境； 3、身体健康，形象端正，无不良嗜好； 4、具备团队合作精神，服从工作安排； 5、有餐饮行业工作经验者优先，无经验者可提供培训； 6、能够适应早晚班及节假日排班。

Major Responsibility 主要工作职责 Daily check in, check-out, reservation and reception work. 处理日常的入住、退房、预定及接待工作。 Ensure correct handling of billing and administrative work, including the review and report archiving. 确保正确处理开票和行政工作，包括审查和归档工作报告。 Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property. 在日常工作及对客服务中体现良好的公司和个人专业形象，保持与物业合作方的良好沟通和协调。 Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors. 妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。 Ensure compliance with related policies, procedures and standards of Ascott. 确保并遵守雅诗阁相关的政策、程序和标准。 Liaise with the department team to achieve daily tasks. 积极与团队配合完成日常工作。 In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work. 遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。 Any other tasks assigned by supervisor. 领导交办的其他工作。 Requirements 资质需求 College degree or above, major in hotel management, tourism or graduate in language related disciplines; 大专以上学历，酒店管理、旅游类或者语言类专业毕业； Relevant work experience is preferred; 有相关工作经验者优先； Good communication skills have good English or (Japanese / Korean) speaking ability; 良好的沟通能力，具备良好的英语或（日语/韩语）口语能力； Good grooming; 良好的仪容仪表； Can accept shift work. 可接受轮班工作制。