1.      Receive all incoming calls ina courteous and friendly manner, responsible for accurate connection 2.      Answer guest’s inquires overthe phone or connect caller to relevant department 3.      Responsible for handle guestrequest efficiently 4.      Responsible for booking andplacing of guest long distance calls correctly 5.      Responsible for placing ofguests’ wake-up calls accurately and timely 6.      Responsible for monitoringwake-up call log and take appropriate action if a call is not answered. 7.      Responsible for paging ofhotel personnel correctly 8.      Have thorough knowledge ofand assists guests and callers with the hotels Voice Mail system. 9.      Contribute to overallefficiency by performing other relevant duties as assigned. 10.  Report fault promptly. 11.  Have thorough knowledge ofhotel facilities and hours of operation, to ensure correct response to guests`questions. 12.  Knowledge of daily events inthe hotel. 13.  Have a thorough knowledge ofemergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc. 14.  Ensure that the working areais kept clean and tidy at all times. 15.  Cultivate good workingrelationships with inter-related departments 16.  Identity VIP, regular guestsand long staying guests and build rapport to offer personalized service andassistance 17.  Handle “Personal GuestService” promptly and follow up that all requests have been responded to theguest’s full satisfaction 18.  Undertake assignments asdelegated by supervisors 19.  Deliver high quality serviceto guests 20.  Ensure guest needs andreasonable requests are met 21.  Seek opportunities tocontinually improve guest service 22.  Take appropriate action toresolve guest complaints 23.  Promote the hotel and  Sheraton products and services 24.  Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests 25.  Adhere to the hotel’s securityand emergency policies and procedures 26.  Ensure a high level ofcleaning is maintained in your work area 27.  Abide by the MandarinOriental service standard 28.  Abide by the Hotel’s Policiesand Procedures, Mandarin Oriental Code of Business Conduct and the hotel’sAssociate Handbook 29.  Carry out other tasks asdirected by your supervisors