Main Duties
主要职责
Administration
行政
Assist
to prepare and update the Reservations Departmental Operations Manual.
监督并协助前厅部运营手册的准备及更新。
Conducts
regular communications meetings in the absence of Reservation Manager and
ensures that departmental briefings and meetings are effective and conducted as
necessary.
在预订部经理缺席的情况下，定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。
Ensures
that an organised and efficient filing system is implemented for the
department.
确保在部门内部建立高效有序的文件管理系统。
Ensures that the use new technology and equipment is explored
and implemented wherever appropriate.
确保适时采用新型的技术和设备。
Customer Service
宾客服务
Ensures that all Reservations associates deliver the brand
promise and provide exceptional guest service at all times.
确保所有预订部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures
that Reservations associates also provide excellent service to internal
customers as appropriate. 确保预订部员工适时的为其他部门员工同样提供优质的服务。
Handles
all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.
礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Financial
财务
Maximises room sales and revenue.
最大限度的确保客房销售和收益。
Maximises
associate productivity through the use of multi-skilling, multi-tasking and
flexible scheduling to meet the financial goals of the business as well as the
expectations of the guests.
通过多技能、多任务及灵活的日程安排最大限度地发挥员工的工作能力，以实现财政目标并达到顾客的期望。
Ensures
that the Reservations operates with the lowest possible cost structure while
also delivering on the brand promise to the guest proactively managing costs
based on key performance indicators.
在确保实现服务承诺的前提下，尽可能地降低预订部的运营成本，根据主要的绩效指标前瞻性的控制成本。
Assists
in the preparation of the Annual Business Plan.
协助准备年度业务计划。
Assists in monthly reforecast, as appropriate.
适当的协助准备月度预算
Ensures
that all relevant hotel, company and local rules, policies and regulations are
adhered to, including credit and payment policies.
确保留存所有与酒店、公司、地方法规相关的财务记录；遵循财务记账，资金处理的规定；及时准确的汇报财务信息。
Marketing
市场营销
Actively
participates in weekly yield and revenue management meetings, preparing the
information and reports as necessary to ensure a productive meeting.
积极的参与每周客房收益会议，准备相应的资料和报告以确保会议有效进行。
Assists
in the preparation, utilisation and update of an annual Marketing Plan, broken
down as necessary by department.
协助准备，使用和更新年度市场行销计划，按需分类部门。
Operational
营运
Oversees
the taking and processing of all rooms reservations according to hotel and
company guidelines. 负责监管所有客房预订的处理和程序，确保符合酒店标准。
Administers
the loading of all new rates into the relevant reservation systems, including
testing and deployment. 负责将所有新的客房销售价格输入系统，包括测试和部署。
Works
with other Rooms Departments, checking room and room-type availability, to
maximize rooms sales, yield and average room rate through upselling and other
inventory and rate management initiatives.
与房务部的其他部门合作，核查客房及房型的可用率，通过推销高价房、调控和其它房价管理运作保证客房销售，收益与平均房价。
Assists
with the processing of individual and group reservations, rooming lists,
waitlists and other reservations.
协助操作个人和团队预订，准备房间清单和候补预订及其他预订。
Ensures
the proper handling of all overbooking situations and waitlisted business,
working closely with the relevant departments.
与各相关部门紧密合作，确保正确的处理所有超额订房、候补预订的情况。
Prepares accurate advance booking counts and forecasts.
准备精确的预订计算和预算。
Builds
strong relationships with all sources of bookings and works closely with the
Marketing Department in maintaining and developing these relationships.
与所有客户资源建立巩固的关系，并与市场部紧密合作以保持和发展客户。
Ensures
that all company minimum brand standards have been implemented, and that
optional brand standards have been implemented where appropriate.
确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Responds to the results of the Consumer Audit and ensure
that the relevant changes are implemented.
根据顾客意见调查结果，确保所有改进措施贯彻执行。
Works
closely with other management personnel in a supportive and flexible manner,
focusing on the overall success of the hotel and the satisfaction of hotel
guests.
以协助和灵活的态度与其他管理层员工密切合作，关注酒店的整体成功和客人的满意度。
Ensures
that Reservations associates work in a supportive and flexible manner with
other departments, in a spirit of “We work through Teams”.
发扬“群策群力”的精神，确保预订部员工与其他部门在工作中相互支持、灵活变通。
Monitors
and follow up on group blocks and groups with no room lists.
监管和跟进团队预留以及无客人名单的团队预订。
Ensures that all guest details are entered correctly in
accordance with the principles of clean data.
确保所有何人资料都被正确的输入系统。
Personnel
人事
Assists in the recruitment and selection of all Reservations
associates, following hotel guidelines when recruiting and use a
competency-based approach to selecting associates. 协助预订部员工招聘，招聘时严格遵守酒店的指导原则，按照岗位要求挑选适当的人选。
Ensures
the punctuality and appearance of all Reservations associates, making sure that
they wear the correct uniform and maintain a high standard of personal
appearance and hygiene, according to the hotel and department’s grooming
standards.
监督所有预订部员工的出勤和仪容仪表，确保员工穿着合体的制服，并保持高标准的个人、酒店和部门的仪表卫生标准。
Conducts
annual Performance Development Discussions with Reservations associates,
supporting them in their professional development goals.
协助预订部员工的年度表现评估工作，帮助员工实现自己的职业发展目标。
Assists
in planning and implementing effective training programmes for all Reservations
associates in coordination with the Learning & Development Manager and
Departmental Trainers, using the Reservations Sales Training module and other
HI training materials.
在培训经理和部门培训员的协助下帮助计划并有效的培训预订部员工，运用预订销售培训模块和凯悦国际的培训资料。
Supports
Departmental Trainers through ongoing feedback and assistance at monthly
meetings.
通过持续的反馈和月度例会协助部门培训员不断进步。
Develops
the skills and effectiveness of all Reservations associates through the
appropriate training, coaching, and/or mentoring.
通过恰当的培训、指导和/或辅导，提高预订部员工的服务技巧和工作效率。
Prepares
and posts weekly work schedules, making sure that they reflect business needs
and other key performance indicators.
准备及发布每周班值表，确保根据工作需要及其他主要的指标作出适当安排。
Encourages
associates to be creative and innovative, challenging and recognizing them for
their contribution to the success of the operation.
鼓励员工创新、变革，以及积极面对挑战，并对他们的贡献表示认可。
Supports
the implementation of The People Brand,
demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
支持并执行“人本品牌”的理念， 体现并发扬凯悦的价值观和文化特色。
Ensures that associates have a complete understanding of and
adhere to associate rules and regulations.
确保员工理解酒店的规章制度并遵照执行。
Ensures
that associates follow all hotel, company and local rules, policies and
regulations relating to fire and hazard safety, and security.
确保员工遵守酒店、公司和地方的法律法规及与消防、安全相关的规定。
Feedbacks
the results of the Associate Engage Survey and ensure that the relevant changes
are implemented. 根据员工意见调查的结果，确保相关改进措施的执行。
Other Duties
其他
Attends and contributes to all training sessions and
meetings as required.
参加必要的培训和例会。
Is knowledgeable in statutory legislation in associate and
industrial relations.
熟知与员工和行业相关的法律法规。
Exercises responsible management and behaviour at all times
and positively representing the hotel management team and Hyatt International.
始终对管理和个人行为负责， 并且积极展现酒店管理层和凯悦国际的形象。
Maintains
strong, professional relationship with relevant representatives from competitor
hotels, business partners and other organisations.
与竞争酒店、其他公司，尤其是导游和本地的旅行社，建立长期稳定的合作关系。
Reads
the hotel's Associate Handbook and have an understanding of and adhere to the
hotel's rules and regulations and in particular, the policies and procedures
relating to computer resources, fire, hygiene, health and safety.
熟知酒店的员工手册内容，严格执行酒店的规章制度，尤其是有关消防，卫生，健康，与安全的政策和程序。
Ensures high standards of personal presentation and
grooming.
保持高标准的个人形象和仪容仪表。
Responds to changes in the Sales and Marketing function as
dictated by the industry, company and hotel.
随着行业、公司和酒店的变化，对销售部的职能作出相应调整。
Carry out any other reasonable duties and responsibilities
as assigned.
完成其他合理分配的职责和任务。
立即沟通
