工作职责： • 运营管理：监督预订部的日常运营，确保流程高效并遵守公司政策。确保所有预订都得到准确处理和记录，包括未入住和延迟取消费用的应用。 • 收入优化：分析季节性和历史预订趋势，以优化客房入住率和平均房价。与收入和销售团队合作，实施推动收入增长的战略。 • 卓越的客户服务：监控客人满意度，及时处理查询和投诉，并确保无缝的预订体验。为客户提供准确和专业的报价和确认。 • 团队领导与发展：领导、培训和指导预订团队，培养高绩效文化。监控团队绩效，确保遵守质量标准并定期提供改进反馈。 • 协作与沟通：与销售和前台等其他部门密切合作，确保无缝的客人体验。与团队成员和管理层进行有效沟通，以协调目标和优先事项。 • 合规与流程改进：确保遵守酒店预订政策和程序。确定并实施预订流程的改进，以提高效率和准确性。 任职资格： • 拥有预订或前台运营方面的经验，在酒店业担任管理或领导职务至少 2－3 年。 • 深入了解预订系统、预订政策和收益管理原则。 • 卓越的领导和团队管理技能，注重员工发展和绩效改进。 • 熟练使用Opera系统，ONQ系统。 • 具有出色的沟通和人际交往能力，出色的客户服务意识，较强的数据分析能力。 • 具有很强的分析和组织能力，注重细节。 • 能够在快节奏的环境中茁壮成长，同时保持高服务标准。

【岗位职责】 负责消防安全保障管理工作，对酒店内的消防设施、设备进行测试及维护保养工作。对员工及外包部门进行消防及治安的管理，消除重大安全隐患，定期组织应急演练，及宣传，教育培训等工作，处理突发事件。对重大节日及客人进行安全保障，部署检查和值班工作，配合当地公安机关完成各项任务，安全营运。 【岗位要求】 1、按照消防安全要求对酒店区域的巡视与消防检查。 2、在酒店区域进行专项的消防安全检查，发现和消除隐患。 3、对酒店各区域备用钥匙的管理，执行酒店钥匙管理的规定。 4、执行部门对外来访客人及工程施工人员的管理政策。 5、对安全消防设备进行定期维护，使中控设备处于良好的状态。 6、对来店的重要宾客的安全保卫。 7、建立和管理保安部内部消防档案。 8、对安全隐患采取必要的措施，并将检查结果和整改措施报保安部经理。 9、负责酒店与政府职能部门的沟通协调。 10、有中级以上消防设施操作员证书。

Major Functions 主要职能 Ensure quality function is aligned with JW corporate standard and requirement. 保证质量功能与JW万豪标准和要求相一致 Ensure all quality information are documented, summarized and communicated. 确保所有的质量信息被准确记录，总结和交流 Assist all departments to achieve quality goals. 协助各部门质量目标的实现 Partner with operation departments to achieve their quality goals through quality initiatives. 通过质量的措施帮助运营部门达到质量目标 Participate in project teams to develop and implement quality strategies and plans. 参与项目团队开发和实施质量战略和计划 Specific Duties 具体职责 Ensure quality function is aligned with JW standard and requirement. 保证质量功能与JW万豪标准和要求相一致 Implement initiatives and projects required by JW Brand. 根据JW万豪的品牌要求实施质量相关的项目。 Attend regular quality conference calls. 定期参加电话会议 Communicate the quality issues with other departments. 与其他部门沟通质量问题 Communicate with corporate and other JW properties to share best practices. 和其他JW万豪酒店沟通并共享最佳实践 Be a quality ambassador of JW Marriott Beijing. 成为北京JW万豪酒店的质量大使 Ensure all quality information are documented, summarized and communicated. 确保所有的质量信息被准确记录，总结和交流 Document and communicate all quality information with other departments, including information from Gallup Individual GIA, IDR, Individual Guest Satisfaction Scores, Meeting Planner Satisfaction Scores, Post-con Reports, Email Surveys, etc. GSS reports from MQA website. 记录和沟通质量信息与其他部门，包括盖洛普提供的GIA，IDR，会议组织者满意度报告等。JW万豪客人的满意度报告等相关的质量数据。 Ensure Gallup Comprehensive Reports are downloaded and saved timely and accurately On 20th of each month. Ensure GSS reports are downloaded and saved every Friday and communicate with all managers. 在每个月二十号下载并保存及时准确地盖洛普报告，在每周五下载并保存GSS报告并及时和其他经理分享。 Write Monthly Top Three Individual Guest Defects and communicate with all department heads in a timely manner 记录并分享月度发生频率最高的问题，及时和部门采取行动解决 Conduct quality survey through e-mail, phone call or conversation with hotel guests. 进行质量调查，通过电子邮件，电话或与客人交谈 Track and analyze key quality drivers and communicate the interpretation to other departments 跟踪和分析关键质量驱动因素并和运营部门交流分析。 Update quality board 更新质量园地。 Assist all departments to achieve quality goals. 协助各部门质量目标的实 Provide key departments with quality consultation in departmental strategic planning 提供关键部门与部门战略规划质量咨询 Ensure quality scores and comments are communicated to concerned departments timely through conversation, emails, and presentation 及时通过交谈，电子邮件，和演示确保质量分数和意见传达到相关部门 Partner with key departments to identify the gap between current situation and quality goals. 和关键部门合作识别现状及质量目标的差距 Partner with key departments to develop and implement quality improvement plan or project 与关键部门合作制定和实施质量改进计划或项目 Partner with training department to develop quality training programs 和培训部门制定质量培训计划 Promote quality awareness and provide experienced guidance through training 提高质量意识，通过培训为员工提供指导 Energize operation departments’ reporting of service defects 帮助部门总结并分析部门的服务缺陷报告 Partner with operation departments to achieve their quality goals through quality initiatives. 通过质量的措施帮助运营部门达到质量目标 IDENTIFY the root cause of wastage and operation process deficiency or defects 确定在运行过程中的不足或缺陷的根本原因 MEASURE the financial impact caused by wastage and operation process deficiency or defects. 衡量操作过程的不足或缺陷对酒店财务的影响以及所造成的浪费 ANALYZE the operation process deficiency or defects 分析操作过程的不足或缺陷 DEVELOP efficient operation procedures and practices 开发高效的运作程序和做法 IMPLEMENT plans to reduce wastage and improve the efficiency of operation process 执行计划，降低消耗和提高业务效率 Participate in project teams to develop and implement quality strategies and plans. 参与项目团队开发和实施质量战略和计划 Develop and implement annual quality strategic plan that is consistent with corporate philosophy and business objectives. 制定和实施年度质量的战略计划，是企业文化和企业目标相一致 Identify non-conformances and recommend reactive solutions and proactive plans 识别不符合的解决方案和计划 Undertake internal quality audit to ensure that the operation departments follow the required procedures and quality standards 进行内部质量审核以确保运营部门按照规定的程序和质量标准

主要工作职责（包括但不限于以下内容）： 1. 能为客人提供符合瑰丽酒店品牌标准的优质服务并确保服务效率。 2. 能够熟练运用Mircros系统和POS预订系统。 3. 保证及时更新预订系统的信息。 4. 根据情况妥善处理预订，能够及时与主管进行沟通并更新预订系统，确保餐厅的翻台率，实现效益最大化。 5. 为等位的客人提供满意的服务。 6. 迎接客人并保证客人预订信息的准确（包括用餐人数、特殊要求等）。 7. 有能力对菜品进行促销。   任职资格： 仪容仪表以及行为都要符合酒店的专业形象。 良好的人际交往和沟通能力。  能够独立工作和团队合作。    经验要求： 餐厅领位：有相关经验者优先。 领位主管：3年以上豪华酒店相关工作经验。 OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.   As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.   THE TEAM   You will be part of the Food & Beverage team, working within one of our dining outlets and reporting directly to the Outlet Captain. The team collaborates closely across service, reservations, and guest engagement, as well as with Front Office, Butler Services, and the Dining Reservation Team, to deliver seamless and personalized dining experiences that reflect Rosewood’s service philosophy.   YOUR ROLE   As Hostess-Outlet, you are a key ambassador of the restaurant and play a vital role in creating exceptional first and last impressions for our guests. You are responsible for managing reservations, welcoming and seating guests, and ensuring their comfort throughout their dining experience. Through genuine warmth, attention to detail, and effective communication, you contribute directly to guest satisfaction, outlet efficiency, and the overall success of Rosewood Beijing, while working closely with service teams and supervisors to uphold brand standards.   HOW YOU’LL MAKE THE PLACE   -            Welcome and seat guests with warmth, professionalism, and attention to detail, creating memorable first impressions -            Manage reservations, seating plans, and waiting lists to optimize guest flow and table turnover -            Coordinate closely with outlet supervisors and service teams to ensure smooth operations and accurate information sharing -            Anticipate guest needs, recognize preferences, and deliver personalized, discreet service experiences -            Promote outlet offerings, hotel events, and special dining experiences to enhance guest engagement -            Handle guest inquiries or concerns courteously and efficiently, ensuring timely and satisfactory resolution     COULD THIS BE YOU?   -            You have previous experience in a restaurant or hospitality service role, preferably within a hotel environment -            You communicate confidently in Mandarin Chinese and basic English, both verbally and in writing -            You are guest‑driven, friendly, and naturally polished in your service approach -            You are organized, detail‑oriented, and comfortable managing reservations and guest information systems -            You enjoy working as part of a team and collaborating across departments -            You are flexible, reliable, and willing to work shifts, weekends, and public holidays   OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

（1）岗位职责： 1、根据酒店风格，设计酒店宣传册、海报、邀请函等，运用图形、文字、图像元素，准确传达酒店特色，吸引客源； 2、为酒店主题活动、节日庆典定制舞台布景、标识等，确保视觉效果与活动主题契合； 3、遵循酒店品牌视觉规范，优化品牌视觉元素，保持酒店形象统一、连贯； 4、筛选、管理印刷、制作等供应商，把控物料制作工艺与质量，确保设计方案完美落地； 5、能熟练使用制图软件，视频剪辑软件，掌握摄影摄像等技能； 6、与市场传讯团队配合，协助跟进各类平面、视频和直播等拍摄工作。 （2）任职资格： 1、熟练使用各种设计和编辑工具及软件； 2、较强的品牌调性理解和概念创意能力； 3、对设计有自己的想法和理念，可以使用新的设计工具制作新颖视频如设计动态海报和视频等，愿意研究和使用AI工具，探索新的视觉传达形式和效果； 4、娴熟的摄影、拍照技巧，工作态度端正，有责任心和团队精神。

主要工作职责（包括但不限于以下内容）： 1. 负责被分配楼层及房间的检查，报修等工作。提供高效，友好的服务。确保酒店客房始终保持整洁。 2. 掌握完整的部门知识，并遵守部门所有的政策、服务程序和标准。 3. 确保所有的新员工都能得到正确的培训并监督其是否在工作中得到正确的运用并根据酒店要求做好培训记录，存档。   任职资格： 1. 具有高等教育水平，普通话熟练，有英语听说读写技能为佳。 2. 具有楼层主管工作经验，熟知工作内容。 3. 熟知电脑操作及办公软件应用。 4. 良好的人际交往能力，具有亲合力。 5. 良好的口头及书面沟通能力。   经验要求： 1年以上相关工作经验。   OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.   As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.   THE TEAM   As part of the Housekeeping Department, the Floor Team Leader plays a vital role in delivering Rosewood’s uncompromising standards of cleanliness, comfort, and service. This position reports directly to the Assistant Floor Manager and works closely with Room Attendants and cross-functional teams to ensure guest rooms and floor operations run seamlessly.   YOUR ROLE   As Floor Team Leader, you are responsible for ensuring guest rooms are maintained in immaculate condition while fostering a positive, motivated, and well-trained housekeeping team. Your leadership directly impacts guest satisfaction, brand standards, and the overall guest experience. By coordinating daily operations, training team members, and collaborating with Engineering and other departments, you help bring Rosewood’s commitment to thoughtful, refined hospitality to life.   HOW YOU’LL MAKE THE PLACE   -      Ensure guest rooms consistently meet Rosewood’s luxury cleanliness and presentation standards  -      Supervise, support, and motivate Room Attendants to deliver seamless daily operations  -      Prepare daily work schedules, arrival lists, and essential housekeeping reports  -      Coordinate maintenance and repair requests with the Engineering team  -      Train new and existing team members, ensuring compliance with policies, procedures, and safety standards  -      Uphold key control procedures, chemical handling standards, and inventory par levels   COULD THIS BE YOU?   -      You have at least one year of experience in a similar role within a luxury or international brand hotel  -      You bring strong attention to detail and take pride in delivering flawless guest rooms  -       You are confident in leading, motivating, and training a diverse housekeeping team  -      You understand proper chemical handling, safety procedures, and operational standards  -      You remain calm under pressure, exercise good judgment, and solve problems effectively  -      You communicate clearly, work collaboratively, and value discretion and confidentiality   OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

【岗位职责】 1、协助酒店前台接待工作，包括客人入住、退房手续办理及问询服务 2、维护客房状态信息，协调客房清洁与维修事宜 3、处理客户投诉及特殊需求，确保服务质量 4、协助管理预订系统，更新房态与价格信息 5、完成日常行政事务及部门交办的其他工作 【岗位要求】 1、具备良好的沟通能力与服务意识 2、能够熟练使用办公软件（Word/Excel等） 3、可适应早晚班轮班制度 4、工作细致耐心，具备团队协作精神 5、酒店管理或相关专业优先考虑

1. Focus on the guestroom facilities maintenance, ensure guestrooms keep good condition all the time, tasks including: 重点负责客房设备设施的保养与维护，包含： a) Shift the room status as out of order for 3 days if necessary and complete the ken-fix-it program accordingly to the guestroom checklist. Special circumstances can apply for a longer time till the room defects got fixed.  依据客房保养检查表格逐一检修，必要时封闭三天处理，特殊情况可申请更长时间至修复为至。 b)  Implement the Ken-fix-it program regularly and completely at least twice a year. 按期完成年度客房保养计划，每年每间客房不低于2次全面保养。 c) For Cordis Beijing must achieve 66 rooms within one month which is 3 rooms each working day. Include but not limited to: 北京康得思酒店每月需要完成客房保养66间/套，每个工作日完成3间房保养，保养内容如下但不限于： i.Check the room fan coil unit and related devices: 检查及保养空调风机盘管及相关设备： 1. Check the level of the noise, keep it at 30 – 35 dB 检查空调噪音，保持在30到35分贝 2.  Check the cleanness of the air filter 检查空调过滤网容尘情况 3. Check the cleanness of the condensation water tray and its drainage condition, ensure the try is clean and ensure draining to be unblocked 检查接水盘垃圾及排水情况，保证干净及去水畅通 4. Check fan coil unit solenoid valve of the cool and hot system ensure they are operated in the good condition and correctly. 检查冷/热电磁阀动作情况，保证操作正确、良好 5. Check the thermostat ensure the operating in the good and correct condition 检查三速开关（温控器）操作是否正常 6. Check and see if the energy saving model is in the correct position and meets the hotel standard. 查看节能模式是否统一、正确 ii.  Test and commissioning the room control unit see if there is any defect: 检查及保养客房控制系统： 1. Check the welcome model if correct 欢迎模式是否统一、完整 2. Check all kinds of lighting if are in good condition, alcove lights without dark area. 灯光、照明是否完好，有无阴影 3. TV is in on and the display content are correctly 电视开机、显示内容是否标准 4. Curtain and drapery are in good operating condition and the switches are at correct position.   窗帘开关是否完好，开关位置是否正确 5.  All power sockets are correctly using meets the design standard. 电源插座是否符合逻辑，不间断电源及离开断电形式是否正常  iii.  Millworks visual inspection of seeing if they are in good condition in appearance and nothing damaged   固定家私装饰外观检查、表面及油漆有无损坏   iv.   Furniture visual and physical inspection see if they are in good functional condition, no damage, no scratches and stains free. 检查活动家私有无损坏、划痕、污渍  v.  Visual inspection of all plaster finished product ensure they are no hollowing and cracks, no scratches, no stains.  检查乳胶漆墙面有无裂缝、空鼓、划痕、污渍  vi. Check the wallpaper see if any joint defects or stains and scratch on 检查墙纸拼接缝有无开裂、变形  vii.  Check the flooring, carpet condition to fix the defects if any 检查地毯有无开裂、变形  viii.  Check the entrance door closer, operable window see if any noise could be produced or has noise proof issue 检查门、窗户有无产生噪音，隔音是否良好 ix. Check all wall corners in the bathroom see if there is any coating issue or mold problem. 检查卫生间防水、防霉  x. Check the floor drain, drainages of toilet, vanity count ensure they are discharging freely 检查地漏、马桶排水及浴缸排水是否畅通 xi.Check the sieves of the vanity taps, shower heads ensure there is no sediment inside 检查水龙头、花洒滤网 2.Handling daily emergency call service requests. 处理紧急维修。 3. Responsible to repair and maintenance all areas of public, restaurants, and meeting rooms building and decoration related services and its preventative maintenance. 负责公共区域所有装饰产品的日常维修及预维修保养工作。 4. Responsible to repair and maintenance all areas of heart of house area building and decoration related services and its preventative maintenance. 负责后勤区域所有装饰产品的日常维修及预维修保养工作。 5. Responsible or involved to assist hotel event set up, facilitating the power supply or other engineering needs and its reinstatement. 负责酒店大型活动场地布置及平台搭建、电源供给及拆除等协助事宜。 6. Responsible to set up or build the festival decoration and its reinstatement, for example: CNY/spring festival, Christmas etc. 负责酒店特定节日装饰布置及拆除事宜， 如春节、圣诞节等。 7.Follow up other instructions from project/maintenance engineer, maintenance supervisor or engineering management. 跟进项目/维修工程师及工程部管理交代的其它维修事宜。 8.Ensures punctual attendance and adherence to duty schedules by all subordinate supervisors, Ensures that personal grooming and hygiene standards are being observed doing spot checks in the morning. 确保工程部所有人员按时出勤并随时保持良好的个人仪表与卫生标准。 9.Ensures that house rules are followed and obeyed, Provide complete secretarial support and services and maintains confidentiality in all matters related with the position. 确保遵循酒店规章，提供全面的协助性支持与服务，同时确保与此职位有关的所有事宜的机密性 10. Provide unique and high quality service for our guests forwardly. 主动向酒店客人提供独特、高品质的服务改进。 11. To maintain a clean, organized and efficient workplace. 保持工作场地整洁有序高效地运作。 12. Keep good relationship with the rest department in the hotel. 保持与酒店各部门的良好关系。 13. Perform other duties assigned by the management. 履行管理层安排的其他工作职责。

【岗位职责】 1、指导、监督送餐部领班、服务员及订餐员的工作情况； 2、定期对本部门人员进行技能技巧，应对技巧培训； 3、督导和巡视重要宾客房间的送餐服务工作； 4、送餐前，检查送餐车、托盘及赠品，确保一切准备就绪，一旦需要即可送出； 5、送餐后,随时关注该房的动态、客人有什么需要,及时的提供服务； 6、控制营业所需的餐具，定期参加盘点； 7、编制员工排班表，监督员工考勤记录，每月进行评估员工； 8、解决各方面的服务问题，处理客人的投诉。针对客人提出的建议给予感谢。 【岗位要求】 1、大专/本科以上学历或同等学历，具有8年以上相关岗位工作经验； 2、通晓餐厅管理和服务方面的知识，具有熟练的服务技能； 3、有一定的外语会话能力和处理餐厅突发事件的应变能力。

1、年龄26岁以下，身体健康，专科以上学历； 2、具有酒店管理/财务管理专业优先； 3、有酒店实习经验优先，应届生优先考虑； 4、沟通能力强，能接受临时加班。

此岗位宿舍保洁兼员餐洗碗，月休8天，要求持退休证，能接受日常保洁及员工卫生间清扫和员餐洗碗工作，可投递。

岗位职责： 1、基本设施和相关人员的基本认识，了解酒店消防和紧急疏散程序。 2、在为客服务时，保持专业友好态度。 3、确保仪表整洁，职业化，符合酒店的仪表标准要求。 4、熟练掌握厨房电器设备的使用，操作时要注意安全防范，按照酒店的卫生程序进行食品操作。 5、确保食品达到酒店赢利标准，控制并确保开支，采购申请在预算范围内，控制食品的分量，服务，订货和收货。 6、员工管理。 7、为宴会和餐厅提供食品时，保证其质量和标准，根据需要，协助食品储存工作。 8、完成公司领导交办的其他工作。 任职要求： 【基本资质】 1、高中或烹饪学校毕业，酒店烹饪相关专业。 2、持有厨师证（初级及以上）及健康证，无传染性疾病。 3、具备3年以上四星级或五星级酒店 / 高端餐饮 / 连锁餐厅厨房工作经验，能独立完成菜品制作。 4、至少三年四星级或五星级酒店工作经验。 【能力素质】 5、根据标准的菜谱制作高质量的食品菜单，具备酒店厨房专业知识及领导能力，具有很强的计划、组织、沟通、协调、领导能力，熟练运用办公软件及相关管理软件，具备优秀的书面和口头表达能力。 6、原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正，具有较强的工作责任心和学习能力、良好的团队合作意识。

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。 Registers and rooms all arrivals according to established procedures 按照既定工作程序为所有来客登记并安排房间。 Maintains intimate knowledge of departmental standards and procedures 熟知部门标准工作程序。   Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。 Maintains cashier float and ensures accurate daily report of all money received 保持库存现金限额并保证每日对所收现金进行准确报告。 Cashes hotel guest’s personal and travelers checks and assists with currency exchange 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。 Keeps abreast of all modifications to accounting policies and procedures 随时留意会计政策和工作程序的变化 。 Responsible and attends to guest’s request of using the service of safety box at all times 随时负责回应客人关于使用保险箱服务的要求。 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。 Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels 熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 Performs the audit balances and prepares all works for audit in an orderly fashion 执行审计结余，并为审计工作进行各项有序的准备。 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。 Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard 力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

主要职责： Main responsibilities: 全面负责环球影城大酒店的餐饮运营管理工作，主要职责包括但不限于： Be fully responsible for the operation and management of Food & Beverage of The Universal Studios Grand Hotel. The main responsibilities include but are not limited to: -  以企业家的理念经营发展酒店，始终寻找机会创造更多业务。 The department is driven in an entrepreneurial manner, looking for opportunities to generate more business at all times. -  以成本效益为导向领导餐厅运营，确保厨房持续提供高品质的出品；与餐饮服务团队和厨房团队进行绩效分析，并推动高额营收与利润增长。 Lead restaurant operations with a focus on cost efficiency, ensure Culinary team constantly deliver high quality products; conduct performance analysis with Food & Beverage service team and Culinary team and drive significant revenue and profit growth. -  管理客户服务的发展和实施策略，使用给定的定量工具监控并不断提高质量和客户满意度，并寻找机会不断改善对客服务。 Manage the development and implementation of guest service strategies. Monitor and constantly improve quality and guest satisfaction with the given measurement tools and seek opportunities to continually improve guest service. -  维持高水平的产品和服务知识储备，以向客人展示和销售服务。 Maintain a high level of product and service knowledge to explain and sell services and  facilities to guests to manage the sales and promotion of products and service. -  协同财务部门准备/合并部门的年度预算，负责部门的盈利及损失。 Prepare/consolidate the yearly budget for the division in cooperation with the Finance Department and be responsible for the profit and loss performance for the division. -  协同市场部，为餐饮部制定年度营销计划，包括竞争对手分析和全球趋势分析，推进酒店餐饮运营和主题活动策划。 Prepare a yearly marketing plan for the division in cooperation with the Sales & Marketing Department including competitor analysis and a revision of global trends, and develop the hotel's Food & Beverage events. -  确保餐饮服务团队和厨房团队都充分了解市场需求和趋势，鼓励，培育，收集和实施创新和新思想，并确保其产品和服务满足市场需求。 Ensure that Food & Beverage service team and Culinary team are fully aware of market needs and trends,  innovation and new ideas are encouraged, fostered, collected and implemented，and that their product and service meet the demands. -  严格遵守并执行所有与酒店运营相关的法律法规、行业规范及内部规章制度，包括但不限于酒店的防火安全政策、食品安全管理标准、知识产权（IP）保护规范、信息安全与数据隐私政策，以及品牌运营的各项标准与流程，确保酒店运营的合规性、安全性与品牌一致性。 Strictly abide by and implement all laws, regulations, industry standards and internal rules and procedures related to hotel operations, including but not limited to the hotel's policy on fire and safety, food safety management standards, intellectual property (IP) protection regulations, information security and data privacy policies, as well as all brand operation standards and procedures, to ensure the compliance, safety and brand consistency of hotel operations. -  与人力资源部合作，识别符合公司值观的内外部人才，并通过培训和在职指导支持职业发展。 Identify internal and external talents that match the company’s values and support career development by training and on-the-job guidance, in conjunction with Human Resources Department. -  作为酒店行政管理委员会的核心成员，在总经理缺席或授权的情况下，全权代表总经理行使管理职责，确保整个酒店的正常运转及宾客满意度。 As a core member of the hotel's Executive Committee, be fully in charge of hotel management on behalf of General Manager in the absence or with the authorization of General Manager to ensure smooth operation of the entire hotel and guest satisfaction. 任职要求： Qualifications： -  任国际品牌酒店同等或相似岗位经验不少于2年    At least 2 years' experience in same or similar position in international brand hotels -  具备北京市场酒店及度假型酒店工作经验更佳    Working experience in Beijing Market and resort hotels is preferred -  具备分析数据并制定合适市场销售策略的能力   Ability to analyze data and establish appropriate sales and marketing strategies -  具备管理酒店目标的领导力   With leadership in managing the goals and objectives of the hotel -  具备在跨国环境中工作和沟通的能力   Ability to work and communicate in an international environment -  良好的沟通技能和较强的抗压能力   Good communication skill and be able to take work pressure

【岗位职责】 1、负责酒店员工薪资核算、发放，确保薪资数据的准确性和及时性 2、管理酒店日常现金收支、核对银行帐目，编制资金日报表 3、审核各部门费用报销单据、确保符合财务制度和酒店政策 4、编制月度薪资报表及相关财务分析报告 5、按银行规定限额提取库存备用金，确保各种日常经营需要。 6、负责库存现金的安全。 【岗位要求】 1、具备财务、会计相关专业知识背景。 2、掌握会计核算基础知识，熟悉有关政策规定。 3、按工作规范做好出纳工作的能力。 4、语言文字表达清晰。 5、熟练使用电脑办公自动化软件。

【岗位职责】 全面负责行政楼层工作，督导行政管家为客人提供入住、就餐、商务、离店等全程服务。 1、全面管理行政楼层的服务工作，做好行政管家培训和考核工作。 2、检查行政管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。 3、掌握贵宾楼层的房态，宾客的情况和必要的信息。 4、迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见与建议。 5、与相关部联系并协调工作，确保服务的快捷与效率。 6、及时阅读并处理客人与行政楼层之间的信函；发现问题及时向经理报告，及时得到妥善处理。 7、保证行政客房的清洁水平。 8、督导行政管家做好客史档案工作。 9、了解饭店业行政接待情况，不断完善服务品质与项目。 10、了解员工动态，调动员工积极性。 11、阅读并填写交接班日记。 12、定期总结工作，分析各种数据并上报。 13、完成上级交办的其它工作。 14、遵守国家法律和饭店规章制度。 【岗位要求】 1、教育：具有大专毕业学历或同等以上文化程度。 2、经验：有3年以上五星级行政酒廊工作经验，熟悉行政酒廊服务流程、标准，会使用opera系统。 3、技能：持有饭店英语高级证书或四级以上英语水平，善于与客沟通，有较强的协调组织能力，可合理的为解决客人问题。 4、培训：参加过集团管理干部班培训且成绩合格者。

岗位职责: 1. 负责康体区域的接待工作，为客人提供专业、热情的服务 2. 积极推销康体产品，协助处理客人需求，确保客人体验顺畅、舒适 3. 维护康体区域的整洁与秩序，营造良好的服务环境 任职要求： 1、20-30岁，身高165CM以上，形象气质佳 2、善于沟通、按时完成上级交给的工作 3、拥有良好的团队合作精神，能迅速融入团队 4、具备良好的学习能力，能够不断改进工作方法 薪资待遇： 1、4000-6000元+业绩销售提成。 2、月休4天、包吃住、有保险，有年终奖、过节费。

【岗位职责】 1、在厨师长安排下，负责各种饭菜的加工制作，保证食品质量。 2、严格遵守作息时间，不擅离职守，不脱岗，不窜岗，保证食堂按时开餐。 3、严格执行《食品卫生法》，作好食堂卫生，保证无过期变质食品。 4、厨师上岗必须工服穿戴整齐，厨房内不得吸烟，未经许可不得以任何动用食堂物品。 5、负责每餐划卡统计，无就餐卡人员不得予以就餐。 6、服从厨师长调动，维护好厨房器具，作好餐前餐后各项工作。 【岗位要求】 1、具备相应的从业经验XXX年。 2、身体健康，作风正派。 3、沟通协调能力强，服从安排。 4、持有专业的上岗证书。

1.         确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 2.         在适当的时候为其他部门的内部客人提供优质服务。 Provides excellent service to internal customers in other departments as appropriate. 3.         礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 4.         与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 5.         与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships. 6.         确保酒店最基本的品牌标准都要被贯彻执行。 Ensures that minimum brand standards have been implemented. 7.         遵循执行所有凯悦温情和餐饮经典20条的标准。 Embraces all Touches of Hyatt and the Food and Beverage Top 20. 8.         对于客户调查结果做出回应并落实相应的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 9.         以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 10.      以支持和灵活的态度和“团队协作”的精神与其他部门合作。 Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 11.      记录客人的点菜，并在结束电话前复述客人的点单。 Takes orders from guests and repeats the orders before ending the telephone conversation. 12.      确保按要求正确记录所有点菜。 Ensures all orders are properly taken as requested. 13.      将所有菜品迅速、及时地送至客房。 Delivers order to guests’ room in a prompt and timely manner. 14.      严格遵守酒店的制度和程序，特别是进入客房的制度和程序 Strictly adheres to the hotel policies and procedures especially entering guest rooms.

岗位概述： 1.按照下达的任务需求，制作各种产品。 2.检查本组员工仪容仪表及环境卫生，重视食品卫生安全。 3.注重质量，严格把好制作质量关。 4.协助厨师长成本控制。 5.负责本组员工的考勤管理等日常工作。 6.根据员工特点做好技术指导和业务培训。 7.独立操作系统下单采购，做好对接沟通工作。 8.管理本部门资产。   专业知识技能： 1.大专以上学历，熟练的饼房专业技能。 2.具有酒店饼房相关管理工作经验3年以上。 3.熟练甜品制作，有技术特长和创新能力。

Conducts shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班简报工作，以明确酒店活动和运营要求 Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure  ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 确保PCR会员所获得始终得到应有的优惠，确保常客及其它VIP客人能得到特别的关注和服务 Inspects all VIP rooms prior to arrival  在VIP客人抵店前检查其房间 Greet VIP guests personally 亲自欢迎VIP 客人 Oversee maintenance of efficient repeat guest history system  密切关注系统里常住客人的历史信息 Promote Inter-Hotel sales and in-house facilities 集团不同酒店之间的促销活动和内部设施的促销 Perform such functions as to include but not be limited to:  执行以下职能，但不局限于此 Priority Club and VIP guest welcome letters 准备优悦会会员和VIP客人的客心 Solicitation of Priority Club applications  推荐客人加入优悦会 Attending to special requests by guests 处理客人特殊需求 Handle guest complaints and refer them as necessary, follows up on corrective action 正确处理客人投诉 Compile, analyze and control guest relations’ costs 编辑，分析控制用于客户关系的成本 Review arrival lists for VIPs to check room allocations, amenities, and special requests 根据预抵VIP报表检查客房的相应的设施和摆设 Prepare requisitions for amenities on a timely basis 及时准备好相应的设施 Works on guest’s preference collection, establishing guest history 收集有关客人喜好的信息，建立客人历史纪录 Ensures guest’s room is set up upon guests’ preference, following up with related departments 根据客人喜好设置房间设施，并与相关的部门保持沟通

1.负责微信服务号推文、官网通告、新闻通稿的撰写。 2.负责短视频、宣传片的创意策划、脚本撰写。 3.负责微信、抖音等新媒体平台的日常运营，包括内容排版、发布、数据跟踪及粉丝互动。 4.监测网络及传统媒体关于酒店的报道，定期整理舆情报告，及时反馈。 5.根据节日、促销活动等需求，设计相关主题的视觉方案，提升客户体验。 要求： 1.专科及以上学历，中文、新闻、广告、传播、历史、文化管理等相关专业优先。 2.具备2年以上新媒体运营、文案策划或文化宣传相关工作经验，有大型企业。 3.工作积极主动，责任心强，能够适应快节奏的工作环境。 4.具备优秀的语言表达能力和沟通协调能力，责任心强。

岗位职责： 主要负责统筹酒店工程相关的建设、改造、维修及技术管理工作，确保工程项目按期、高质量、合规地完成。在整个项目周期中承担计划、执行、监督、沟通与验收的关键职责，以保障酒店设施安全运行并提升宾客体验。同时，担任酒店项目筹备小组长，负责筹备小组的建立。 任职条件： 1、具有丰富就酒店筹建筹开经验； 2、熟练掌握酒店强电、弱电设计思路，对智能控制有一定了解。 3、良好的协调共同能力。 4、对筹建期间的合同文案、档案管理有一定了解。

技术过关，品牌方引流，自助型美甲店，五五分成 【岗位职责】 1、负责为客户提供专业的美甲、美睫服务，包括但不限于基础护理、款式设计、延长甲制作等 2、熟练掌握各类美甲美睫工具及产品的使用，确保服务过程安全卫生 3、根据客户需求提供专业建议，完成个性化设计方案 4、维护工作区域整洁，定期消毒工具设备 5、学习新技术新款式，不断提升专业技能 【岗位要求】 1、热爱美业，对美甲美睫有浓厚兴趣 2、具备良好的审美能力和手工操作能力 3、工作细致耐心，有责任心和服务意识