AboutFour Seasons Hotel Hangzhou at West Lake
关于杭州西子湖四季酒店
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasonsprovides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a keymember of the group, Four Seasons Hotel Hangzhou at West Lake has beenawarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023.As the ancient saying goes, “In the universe, there is heaven; on earth, there isHangzhou. ”Set along the banks of the fabled West Lake, our hotel is atranquil enclave woven with ponds,courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Walk to views of mountain peaks, ancient temples rising from the greenery or the verywaters that haven chanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles andheading out to explore the city, then come back for a soothing treatmentin our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
宝塔式的亭台楼阁掩映在精致的花园和池塘之中。四季酒店以个性化的待客之道，为您带来无与伦比的中国永恒之美体验。四季酒店及度假村是世界领先的豪华酒店管理集团。作为该集团的重要成员，杭州西子湖四季酒店荣获《福布斯旅游指南》2016 至 2023 年度五星级酒店的殊荣。古人云：“上有天堂，下有苏杭”。我们的酒店坐落于传说中的西湖之畔，由池塘、庭院、如画的中式园林、柳树和薄雾笼罩的泻湖交织成一片宁静的飞地。步入酒店，映入眼帘的是层峦叠嶂的山峰、绿树掩映中拔地而起的古寺，以及数百年来令诗人、探险家和帝王心驰神往的湖水。客人可以先在大堂酒廊品尝一杯龙井茶，然后骑上自行车去探索这座城市，最后在充满中国风情的水疗中心享受一次舒缓的理疗，然后在金沙的一间私人餐厅享用晚餐。
About the role:
关于职位:
Plan, organize, control and direct the work of employees in the Hotel’s Western Restaurant while ensuring guest satisfaction. Priority to whom is knowledgeable or with experience on mixology.
做好计划工作，组织，监管和指导酒店全日餐厅的员工，确保顾客的满意，具调酒师经验或背景者优先。
What you will do:
岗位职责：
Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Western Restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.
挑选，培训，评估，指导，鼓励，教诲和训练酒店西餐厅的所有员工，确保建立符合餐厅长远营运战略计划的文化及核心标准。负责餐厅日常的营运及发展计划。
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
在营运过程中，具备卓越的实际操作能力，保持良好的公众关系，处理各类投诉，满足顾客，委托人，公司联系人的一些特殊请求。
Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.
确保所有食品，原料及加工工艺的品质，在优雅的环境中向顾客提供专业的酒水知识，为顾客提供一个与众不同的用餐经历。
Take in charge of corresponding outlet during the absence of F&B Manager.
当餐饮部经理因任何原因缺勤时，全权负责所属部门的营运。
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
通过有效的行程安排，预算单，采购决定，库存清单管理及现金管理，控制劳动力和营运花销。
Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards.
准备和供应菜单上的精选葡萄酒、烈酒和混合饮料，同时确保按照既定食谱和四季酒店的既定标准进行正确的倒酒、混合和调配。
Confirm guest orders including any special needs or requests from the food server using the hotel’s point-of-sales system; check completed orders with the guest’s original order; anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
使用酒店的销售点系统确认客人的订单，包括餐饮服务员提出的任何特殊需求或要求；将已完成的订单与客人的原始订单进行核对；预测客人的需求，确定满意度，提出建议，并对客人的关切和要求做出紧急和适当的回应。
Provide knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beets, ports, Armagnacs, eau de vies, cognacs and specialty drinks.
提供有关葡萄酒、烈酒和混合饮料的知识，包括产地、口味和调制方法；保持对酒类、葡萄酒、甜菜、波特酒、雅马邑酒、白兰地和特色饮料的了解。
Maintain an accurate inventory count, process log entries for voids and spillage, cut and prepare fruits and other beverage garnishments.
保持准确的库存清点，处理空隙和溢出的日志条目，切割和准备水果及其他饮料装饰品。
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
在营运过程中，具备卓越的实际操作能力，保持良好的公众关系，处理各类投诉，满足顾客，委托人，公司联系人的一些特殊请求。
Be responsible for all bar job, bar area hygiene, beverage inventory, beverage service.
负责所有的酒吧工作，酒吧区域卫生，饮料库存，饮料服务。
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
参加日常营运会议，确保与各部门保持良好的合作关系。
Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
做好部门内所有设施和设备的维护工作，如需要，对于设备的改进提出建设性建议。
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
遵守四季员工手册工作行为规范中的第一部分和第二部分。
Work harmoniously and professionally with co-workers and supervisors.
与员工和主管保持专业，和谐的工作关系。
Assist with the service of food and beverages to guests.
协助向顾客提供餐饮服务。
Assist in making dining reservations and seating of guests.
协助顾客用餐预定及领位工作。
Assist with the cleaning of operational areas.
协助清洁营运区域。
What you bring:
岗位要求：
Experience 工作经验：
Minimum 5 years’ experience in related position with Four Seasons or other organization
至少5年于四季酒店或国际五星级酒店同等职位工作经验。
Skills and Abilities 技能及能力：
Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。
Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
对四季酒店的餐饮服务、政策或操作有一定的了解，并对酒店有一定的了解。工作知识一般是在工作中学习的。
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
有操作计算机设备的知识或能力，包括文字处理和电子表格软件。
Good knowledge of Word, Excel and PowerPoint
熟知电脑操作及办公软件应用。
Logic, eye for details, approachable and willing to help
逻辑性强、注重细节、平易近人及乐于帮助他人。
Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures
具备四季文化和核心标准、政策以及标准操作程序的工作知识
Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
具有较强的领导能力和人际交往能力，能够优先考虑并适应不断变化的业务需求
Has proven ability to manage multiple priorities with lean resources while delivering high-quality results
具备管理多个优先事项的能力，同时提供高质量的结果
Has the ability to operate computer equipment and other food & beverage systems
具备电脑设备及其他餐饮系统的操作能力
Is proactive, hands on and able to operate autonomously
主动、亲力亲为并能自主操作
Requires reading, writing and oral proficiency in the English and Chinese language
具备英语和中文的阅读、写作和口语能力
Has a positive attitude with a generous and uplifting team approach
具有积极的态度和慷慨、令人振奋的团队精神
Has the ability to anticipate and prioritize the needs of the guest proactively
能够主动预测并优先考虑客人的需求
Is energetic and has a professional approach to his/her craft
精力充沛，对自己的工作有专业的态度
Flexible with his/her schedule with the ability to work all shifts, weekends and holidays
能够适应工作时间灵活，能在周末和节假日轮班工作
What we offer:
福利待遇：
Competitive Salary, wages and benefits
具有竞争力的薪资及福利体系
Excellent Training andDevelopment opportunities
完善的培训与发展机会
Complimentary Accommodationat other Four Seasons Hotels and Resort
全球四季酒店及度假村免费住宿特权
Complimentary Dry Cleaningfor Employee Uniforms
员工制服免费干洗服务
Complimentary Employee Meals
免费员工工作餐
Employee service awards
员工服务年限奖励
Employee activities
丰富多彩的员工活动
Schedule& Hours:
工作时间安排：
This is afull-time position
本岗位为全职职位
Theworking hours will primarily by department, ability to work all shifts, weekends and holidays
工作时间将根据部门需求安排，需能适应轮班制（含周末及节假日值班）
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