工作职责：
The Hilton portfolio of hotels is comprised of 25 industry leading and world－class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Signia, Curio Collection, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Spark, Homewood Suites, Home2 Suites, and Hilton Grand Vacations, etc. In Asia Pacific, the company has over 1000 trading and over 800 pipeline hotels. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio.
What will I be doing?
Position Statement:
Reporting to the Senior Director, Focused Service Brand Management APAC, this position is responsible for day－to－day support in delivering on our brand strategy and priorities.
This includes new brand market entry, creating and maintaining differentiation across the brands within Hilton and amongst the competitors through clear positioning, deploying meaningful and locally relevant product and service initiatives and standards that reinforce and reflect the brand personality, managing the innovation cycle of our prototypes and programmatic elements, ensuring long－term brand equity through system management, and supporting enterprise unit distribution strategies.
Position Summary:
Senior Manager, Focused Service Brands Brand Management － GCM is responsible for:
Project Management
• Drive project progress, provide regular updates to leadership team and business stakeholders.
• Project management and drive process optimization throughout the development process.
• Assign project/task prioritization and schedule co－development with internal and external teams.
• Identify key blockers and propose solutions, call out and escalate if needed.
Executing for Results
• Deliver competitive, locally relevant products and services aligned with the focused service space as demanded by owners and guests alike. Conduct or collaborate on all activities needed to grow the brand, including research, prototype and design development or optimization, F&B programming and brand personality localization.
• Lead, manage, and assist with enterprise and brand initiatives designed to enhance the on－property customer experience and drive programs and products that foster a commercial culture across all aspects of the business while adhering to owner friendly economics.
• Work with various enterprise stakeholders to drive innovation, improve integration, increase automation, and develop, create, and implement successful and measurable programs to assist in growing revenue, driving loyalty, improving service culture, delivering on our Customer Promise, increasing profitability, and executing brand and enterprise objectives within all operating models.
• Develop and maintain guides for brand programs and initiatives for successful implementation by hotel teams.
• Conduct cost－benefit analysis for brand standards and programs to ensure they drive guest experience and positive owner returns.
• Work closely with the Development Team to ensure a pragmatic approach to new deals while balancing a growth mindset with long－term brand equity and support with presentations and pitches.
• Work closely with Communications Team on brand launches, FAM trips, press releases, and brand promotional content.
• Create and maintain impactful regional brand storytelling materials for various purposes and stakeholders including prospective and current owners, General Managers, internal audiences, media, etc.
• Monitor holistic brand health and liaise across the enterprise to develop strategies and tactics for trending portfolio opportunities.
• Work with enterprise partners to establish development, operational, and performance reporting standardization and manage the brand’s quarterly business review cycle.
Relationships and Influence
• Lead quarterly Brand Connect Calls and GM Panels.
• Capable of representing the brands and someone who promotes and builds excitement for the All Suites & Focused Service category to a broad range of external and internal stakeholders to include owners, guests, and team members.
Direct Reports: None
任职资格：
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
• Demonstrates strong emotional intelligence and excellent communication skills, both written and verbal in English and Mandarin is a must.
• Innate strength to build and maintain positive and productive relationships at all levels of an organization.
• Highly organized with ability to prioritize.
• Pay attention to details.
• Strong time management skills and ability to work independently in a fast paced and agile environment.
• Ability to listen, gather critical information, identify opportunities, and problem solving.
• Data－driven decision－maker, with an ability to thrive in both strategic and tactical environments.
• Comfortable dealing with ambiguous situations, in setting expectations, and using influence to achieve desired outcomes.
• Collaborative team player, politically savvy, and great at building relationships across all levels of business and with external high－ranking executives
• Ability to write reports, develop and deliver impactful presentations.
• Strong project and change management skills with ability to assist with multiple projects at a time.
• Working knowledge of Microsoft Office 365 and a demonstrated aptitude for learning new systems
• Absolute discretion and confidentiality regarding sensitive information
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
• Minimum Education: BA/BS/bachelor’s degree.
• Minimum Years of Management Experience: 7 years
• Management Experience （type）: Executive Committee experience （General Manager, AGM, Director of Sales, Revenue Management, or similar organizational role）.
• Licenses or Certificates Required: N
• Ability to travel domestically and globally as required, approximately 30%
• Language: excellent English and Chinese （reading, writing, listening, speaking, interpretation and translation）
What is it like working for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full－service hotels and resorts to extended－stay suites and mid－priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all！
We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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