【岗位职责】 1、负责酒店前台接待工作，为宾客提供入住、退房、问询等专业服务； 2、准确处理宾客预订信息，确保系统数据及时更新； 3、解答宾客关于酒店设施、服务及周边信息的咨询； 4、协助处理宾客投诉及特殊需求，及时反馈并跟进解决； 5、维护前台区域整洁有序，确保服务环境符合酒店标准； 6、完成每日交接班记录及现金账目核对工作； 7、配合其他部门完成接待相关协作任务。 【岗位要求】 1、具备良好的服务意识和职业素养，形象端正； 2、普通话流利，具备基础英语沟通能力者优先； 3、能适应倒班工作制（含夜班），抗压能力强； 4、熟练使用办公软件及酒店管理系统； 5、有酒店前台或相关服务行业经验者优先，无经验可培训； 6、具备团队协作精神及灵活应变能力。

【岗位职责】 1、负责餐厅日常服务工作，包括餐前准备、餐中服务及餐后收尾工作 2、按照服务标准为客人提供优质的餐饮服务，确保顾客用餐体验 3、熟悉菜单内容及酒水知识，能够为顾客提供专业的点餐建议 4、保持餐厅环境整洁，定期检查餐具及设备的使用情况 5、及时处理顾客的投诉和建议，并向上级反馈 6、完成上级安排的其他工作任务 【岗位要求】 1、具备良好的服务意识和沟通能力，热情主动 2、能够适应早晚班及节假日工作安排 3、身体健康，无不良嗜好，形象端正 4、具备团队合作精神，服从管理 5、有相关工作经验者优先，无经验可培训上岗

岗位职责：   1、负责酒店机电设备的日常维护、检修及故障排除，确保设备正常运行。   2、根据图纸进行机电设备的安装、调试及工程验收，确保符合技术标准。   3、参与酒店筹开阶段的机电系统规划、图纸审核及施工监督。   4、定期检查强电系统，保障用电安全，预防潜在风险。   岗位要求：   1、具备酒店行业机电工相关工作经验，熟悉酒店机电设备运作流程。   2、能熟练阅读和审核机电图纸，具备独立施工及验收能力。   3、有酒店筹开经验者优先，熟悉筹开阶段机电系统搭建及调试。   4、掌握强电系统操作及维护技能，持有相关电工操作证书。   5、电气工程、机电一体化或相关专业背景优先。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、中专毕业学历或同等以上。 2、有3年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，熟练使用Word、Excel等基本办公软件。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

【岗位职责】 1、 保证用具和餐具的洁净卫生。负责布草的送洗、点数与记数工作。 2、 负责场所内物品的摆设，做好服务前准备工作，保证所有的器皿无斑无迹，准备营业所需物品。 3、 补充所缺的出售品。 4、 熟悉各项服务项目，了解其价格，掌握服务方式。 5、 按所规定的服务程序与规格，为宾客提供服务。 6、 将各类用过的物品分类送至指定的地点摆放，并及时补充。 【岗位要求】 1、有相同岗位工作经验优先。 2、熟悉康乐部的服务特点和服务项目。 3、较强的酒店产品推销能力。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 2、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

We are looking for a Health Club & Spa Receptionist with following duties and requirements: 我们在寻找一位具备以下特质，并可独立承担相应岗位职责的健身中心&水疗接待人选： As a Health Club & Spa Receptionist, we rely on you to: 作为酒店健身中心&水疗接待，需承担以下主要工作职责： 1、Greet and assist guests professionally, ensuring a warm and welcoming service experience.   专业迎接并协助客人，确保提供热情周到的服务体验。 2、Handle guest check‑ins, facility bookings, and activity registrations accurately and efficiently.   负责客人的办理登记、设施预约及项目报名，确保操作准确高效。 3、Provide detailed information about recreation facilities, activities, and promotions.   向客人介绍康乐设施、活动项目及相关推广信息。 4、Maintain cleanliness and orderliness at the reception area and ensure all materials are prepared.   保持前台区域整洁有序，确保相关物品及时补充与准备。 5、Coordinate with other departments to ensure smooth daily operations and promptly handle guest inquiries or complaints.   与其他部门保持良好沟通，确保运营顺畅，并及时处理客人咨询或投诉。 We are looking someone who: 我们寻找的人选需具备： 1、Hospitality or recreation-related experience preferred.   有酒店或康乐相关经验者优先。 2、Good communication and customer service skills, with a friendly and positive attitude.   具备良好的沟通能力和客户服务意识，形象亲切、态度积极。 3、Basic English communication ability; additional language skills are a plus.   具备基本英语沟通能力，会其他语言者优先。 4、Able to work under pressure and adapt to shift schedules including weekends and holidays.   能承受一定工作压力，适应轮班制，包括周末及节假日排班。 5、Strong sense of responsibility, teamwork spirit, and professional service mindset.   具备良好的责任心、团队合作精神及专业服务意识。 If you are the right person, what are you waiting for? Click the apply button now! 如果您就是合适的人选，那还等什么？马上点击申请按钮吧！

消防中控员1名 岗位职责 1. 值守监控：24小时值守消防控制中心，严密监控火灾报警等设备。 2. 处理报警：接到火警信号，立即确认并按预案程序处理，确认真实火情立即报警。 3. 操作设备：熟练操作消防联动设备（如消防泵、广播、排烟系统等）。 4. 应急广播：在紧急情况下，通过广播沉着、清晰地引导人员疏散。 5. 记录交接：认真填写值班记录，做好设备运行、报警处理等交接班工作。 6. 维护保养：负责中控室设备日常清洁与简单维护，发现故障及时报修。 岗位要求 1. 持证上岗：必须持有有效的“消防设施操作员”国家职业资格证书。 2. 熟悉规程：熟悉酒店消防设施、应急预案和消防法律法规。 3. 责任心强：工作严谨，安全意识极高，能坚守岗位。 4. 沉着冷静：心理素质好，遇突发事件不慌乱，反应迅速。 5. 团队合作：具备良好沟通能力，能与各部门协调配合。 6. 适应倒班：身体健康，能适应24小时轮班工作制。

岗位职责 1.听从主管的工作安排。 2.严格执行安全制度，并按操作规范进行操作。 3.做好酒店高、低压配电间和变压器间配电设备的维修保养工作，确保正常供电。 4.保证电气设备的照明灯具等的正常使用。 5.各项电气工作要严格做到：装得安全，用得正确，修得及时，拆得彻底。 6.定期检查移动及半移动电具的安全绝缘用具每半年进行一次耐压试验。 7.做好值班工作日记和设备运行记录。 岗位要求 1.中专以上学历。同岗位工作一年以上 2.熟悉电气设备安装、维修和排除故障的技术知识，懂得安全用电、节约用电的政策运行记录。 3.有当地特殊工种证书和电工上岗资格证书。 4.能按工作规范和有关制度独立进行工作。

【岗位职责】 1、全面负责酒店客房部的日常运营管理工作，制定并执行部门工作计划，确保服务质量和运营效率达到酒店标准。 2、监督客房清洁、布草管理、设备维护等工作流程，定期检查客房卫生及设施状态，确保符合希尔顿品牌标准。 3、管理客房部员工团队，包括排班、培训、绩效考核及团队建设，提升员工专业素养与服务意识。 4、控制部门成本预算，优化物资采购及库存管理，降低损耗并提高资源利用率。 5、处理宾客投诉及突发事件，及时解决问题并制定预防措施，维护酒店声誉。 6、与其他部门（如前厅、工程、安保）协调合作，确保跨部门工作顺畅高效。 7、定期分析客房运营数据（如清洁效率、宾客满意度等），提出改进方案并落实执行。 【岗位要求】 1、大专及以上学历，酒店管理、旅游管理或相关专业优先，3年以上高星级酒店客房管理经验。 2、熟悉客房部运营流程及行业标准，具备希尔顿或同类国际品牌酒店工作经验者优先。 3、优秀的团队管理能力，能有效激励员工并处理复杂人际关系。 4、较强的成本控制意识及数据分析能力，熟练使用酒店管理系统（如Opera）。 5、注重细节，执行力强，能在高压环境下高效完成工作任务。 6、良好的沟通协调能力及突发事件处理经验，英语基础能力者优先。 7、身体健康，能适应弹性工作时间及必要加班。

岗位职责： 1、负责酒店消防监控系统的日常运行与管理，确保系统稳定运行； 2、执行消防设施的定期检查与记录，发现异常情况及时上报并处理； 3、配合完成各类消防安全预案演练，保障突发情况下的应急响应能力。 任职要求： 1、熟悉消防监控系统及相关设备的基本操作与维护； 2、具备相关消防操作证书及一定现场工作经验； 3、工作细致认真，具备良好的责任心和团队协作意识； 4、具备较强的安全意识和服务意识，能适应轮班工作安排。

We are looking for a Bar Manager with following duties and requirements: 我们在寻找一位具备以下特质，并可独立承担相应岗位职责的酒吧经理人选： As a Bar Manager, we rely on you to: 作为酒店酒吧经理，需承担以下主要工作职责： 1、Take full charge of the bar's daily operations, ensuring standardized and efficient service processes to achieve revenue targets.   全面负责酒吧日常运营管理，确保服务流程规范、高效运转，达成营收目标。 2、Develop beverage menus and pricing strategies, update categories based on market trends, and optimize cost control.   制定酒水菜单及定价策略，根据市场趋势更新品类，优化成本控制。 3、Lead the bar team, including training, performance evaluation, and scheduling, to enhance the team's professionalism and service awareness.  领导并管理酒吧团队，包括培训、绩效考核及排班，提升团队专业能力与服务意识。 4、Maintain customer relationships, properly handle guest complaints and special needs, and improve customer satisfaction and repurchase rate.   维护良好客户关系，处理宾客投诉与特殊需求，提升客户满意度与复购率。 5、Strictly control beverage quality and inventory management, ensure timely supply of materials that meet standards, and conduct inventory checks and cost accounting.   严格把控酒水品质与库存管理，确保物料供应及时且符合标准，做好盘点与成本核算。 6、Be responsible for bar safety management (including fire safety, beverage safety, and guest safety), and identify and avoid potential risks.   负责酒吧安全管理，包括消防安全、酒水安全及宾客安全，排查潜在风险。 We are looking someone who: 我们寻找的人选需具备： 1、 At least 3 years of management experience in bars or high-end catering establishments, familiar with beverage knowledge and bar operation processes.   具备3年以上酒吧或高端餐饮场所管理经验，熟悉酒水知识及酒吧运营流程。 2、Excellent team leadership and organizational coordination skills, able to effectively motivate the team to achieve goals.   拥有出色的团队领导与组织协调能力，能有效激励团队达成目标。 3、Strong market sensitivity and marketing planning ability, capable of organizing themed events to boost bar popularity.   具备较强的市场敏感度与营销策划能力，能策划主题活动提升酒吧人气。 4、Excellent communication skills, proficient in handling customer relationships and unexpected issues.   沟通表达能力优秀，善于处理客户关系及突发问题。 5、Good English proficiency to meet the needs of international guests.   英语良好，可应对国际宾客需求。 6、Priority will be given to those with relevant bartending or beverage service qualification certificates.   持有相关调酒或酒水服务资格证书者优先。 If you are the right person, what are you waiting for? Click the apply button now! 如果您就是合适的人选，那还等什么？马上点击申请按钮吧！

【工作职责】 协助员餐厨师长，为员工提供健康/卫生/多种花样的食品。 协助员餐厨师长，根据员工提出的见意和意见，积极做好改进工作。 根据不同的要求，切配各种肉类和蔬菜。 根据菜单烹制食品。 从仓库领取原料并保存好记录。 保持厨房的干净整洁及严格遵守酒店的卫生标准。 【福利待遇】 为了吸引和留住优秀的人才，为员工打造无与伦比的体验，深圳柏悦酒店将为你提供以下全面的福利方案。 薪资： 提供有竞争力的薪酬/绩效激励/奖金 福利： 10天起带薪年假，每满一年增加一天; 每年12晚全球凯悦酒店免费住房 免费提供设施完备，拎包入住的员工宿舍; HyCare员工认可奖励项目 职业发展： 全球凯悦旗下酒店调动机会; 国内/海外交流培训项目 凯悦在线学习平台; 系统的服务技能与领导力培训 身心健康： 丰富的员工活动及节日福利; 周期性运动俱乐部活动; 自选补充健康福利保险计划 [Job Description] Assists in providing food with qualified sanitation, hygiene and variety. Assists in making progress on task according to associate suggestion and opinion. Cuts various meats and vegetables as per established specification. Cooks foodstuff according to the menu and recipe. Collects supplies from stores and keeps records and accounts. Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy.

【岗位职责】 1、负责餐饮部日常文书工作，包括文件整理、数据录入、报表制作及归档管理； 2、协助处理餐饮部与其他部门的沟通协调工作，确保信息传递及时准确； 3、统计餐饮部运营数据，如每日收入、成本及客流量等，并定期提交分析报告； 4、协助安排部门会议，做好会议记录并跟进会议决议的执行情况； 5、管理餐饮部物资及设备台账，定期盘点并提交相关报告； 6、处理餐饮部员工的考勤记录、排班表及简单人事事务； 7、完成上级交办的其他临时性行政事务。 【岗位要求】 1、具备基本的办公软件操作能力，熟练使用Word、Excel等工具； 2、工作细致认真，具备较强的数据统计和文档处理能力； 3、良好的沟通协调能力，能够高效对接部门内外事务； 4、具备一定的抗压能力，能适应快节奏的酒店工作环境； 5、有酒店或餐饮行业相关工作经验者优先，无经验可培训上岗； 6、责任心强，具备团队合作意识，服从工作安排。

【岗位职责】 1、负责西餐厅日常菜品的制作，确保出品质量符合酒店标准 2、根据菜单要求准备食材，合理控制食材成本与损耗 3、保持厨房工作区域的清洁卫生，严格执行食品安全标准 4、协助研发新菜品，定期更新菜单以提升顾客体验 5、配合餐厅运营需求，灵活调整工作节奏与出品速度 6、正确使用和维护厨房设备，及时报告设备故障问题 【岗位要求】 1、具备西餐烹饪基础技能，掌握常见西餐烹饪技法 2、了解西餐食材特性及搭配原则，具备基础摆盘能力 3、能够适应早晚班次轮换，节假日可正常排班 4、工作细致认真，具备团队协作意识和服务精神 5、持有健康证及相关烹饪资格证书者优先 6、有酒店或高端餐厅工作经验者优先

岗位职责： ·行政助理的岗位职责稍微调整下： 1.负责组织、协调酒店早会，包括会议纪要撰写，重点事项跟进； 2.负责酒店MOD值班安排，包括p&p的修订； 3.跟进、汇总酒店及酒店所需的周报、月报、年度报告等； 4.跟进总经理要求，制定酒店的月度计划、年度计划并及时跟进； 5.负责酒店公章的保管及使用； 6.上级领导交办的其他事项。

【岗位职责】 负责管理客衣、客房、餐饮布巾 、制服等的洗涤、熨烫。 负责检查洗涤的方法和过程。 负责检查洗衣流程，如果必要进行修正和改善。 直接向客房部经理报告洗衣房的工作状况和设备状况。 和下属员工交流工作情况和工作表现等。 和有关人员沟通，解决设备维修、保养和替换的问题。 和工程部经理保持联系，改善工作方法和设备。 根据客房入住率和餐饮布巾需求量，安排好布巾、制服的洗涤工作，保证提供足够的布巾。 按照工作程序，培训员工。和员工开会时讨论工作问题、工作计划、沟通信息，并安排工作。 负责保持工作需求和人工需求的平衡。 负责检查洗衣房办公室的工作，如生产报告、工作安排和其它记录。 负责管理和调查所有有关客衣损坏的问题，如果需要赔偿，负责和管理层协商赔偿额。 负责和员工沟通，交流新的工作方法核心的工作流程。 在员工雇佣、员工需求上和人事部紧密结合。 管理和领导客衣取送部门的工作。 准备年收入预算，并每六个月进行调整。 了解市场上洗涤剂的最新发展，选择高效、高质的洗涤剂，用于提高洗涤的质量。 和其它洗衣房经理保持联系，了解好的洗涤方法、程序、洗涤剂，以及洗涤报价。 建立产品标准记录和培训技能记录。 向上级提供洗衣市场的情况，提出好的建议和采购设备的建议。 按照工作量安排人员。 完成上级交给的其他工作。

【岗位职责】 1、各种文稿的打印、发送，文件材料的领取。 2、办理各类文件的收发、登记、阅签、清退、整理、归档、保密工作。 3、部门及外包人员的日常管理工作，受理投诉和来访接待、收发传真、考勤、接听电话等工作。 4、部门会议的筹备、会议通知的拟写、下发工作，负责会议记录和文字材料的整理。 5、负责收集有关信息，向领导提供信息参考。 6、部门库房物品管理。 【岗位要求】 1、具有大专以上文化程度。 2、会中英文打字及使用办公设备。 3、具有高度责任心和良好的职业道德。 4、身体健康，相貌端庄。 5、有较好的文字组织能力，并熟练使用各种常用办公软件。

To implement HR policy and HR systems framework as directed by superior whilst maintaining good team member relations. 以酒店人力资源政策及人力资源系统构架为指导，协助完成各项事务的同时处理好与酒店员工的关系。 1.         Implements the hotel P&P regarding the team member salary and benefits. 执行酒店的工资福利政策。 2.         Develops and maintains current payroll processing procedures. 制订并维护当前薪金发放的各个环节。 3.         Maintains confidentiality at all times and maintains strict practice of office lock up and security of information. 在任何时候都要对薪金保密，并严格执行办公室出入及安全制度。 4.         Performs payroll processing and month end closing of payroll. 完成薪金的统计以及月末结算工作。 5.         Prepare the payroll issuing. 管理现行的薪金发放准备工作。 6.         Ensure overtime claims are supported by proper approval and authorization. 确保加班得到正式批准和认可。 7.         Prepares input for payroll run including hours worked, terminations, adjustments, annual, sick and recreation leave. 统计发放薪金的依据，如工作时间、起止日期、换班、休假、病假及事假等。 8.         Attend to team member enquiries in relation to pay issues. 回答员工对薪金发放的质疑。 9.         Prepares manual payment for termination. 准备已辞职员工的薪金支付。 10.     Be in charge of team members’ leave request and record. 负责员工的请假事宜及纪录。 11.     Assist  HR Manager to handle team members’ pension and benefit issue. 协助人力资源部经理处理员工保险福利等事宜。 12.     Reconciles automatic payroll deductions such as housing loan, superannuation payments, city ledger, etc. 核对薪金中自动扣除，如住房津贴、养老保险金和城市公积金等。 13.     Supervises filing of payroll reports. 管理有关薪金的档案资料。 14.     Journalizes payroll summary each month. 记录每月薪金的发放情况。 15.     Coordinates with outside data processing company as requested. 与外部的数据处理公司保持良好的合作关系。 16.     Maintains relationships with labor offices to ensure rates of pay are correct and current and maintains current copies of labor agreements (Awards) for all positions. 与劳动局保持联系，以保证薪金发放的准确性，并保管好劳动合同的复印件。 17.     Engages in competitor surveys at request of HRM. 根据人力资源部经理的要求，配合竞争对手关于薪金的调查。 18.     Coordinates with other departments as necessary. 与其他部门保持良好的合作关系。 19.     Assist HRM to handle Work Permit , visa etc for foreign team members. 协助人力资源部经理办理外籍员工的签证等事宜。 20.     Updates manning headcount and compiles the monthly manning report. 更新月度人数报告，流动率报告等相关的人力资源报告。 21.     Processes all the Personnel Action Form coming in / out of the HR Office. Administrators employee’s confirmation, promotion / demotion, transfer, salary adjustment and resignation.  Ensures all the forms and database are properly processed, filed and updated. 负责员工的个人变动表如转正，升职，离职等记录并归档。 22.     Supervises and checks all HR team to update the personnel data into the computer system. 监督并保证所有人员信息的更新并输入电脑。 23.     Maintains effective internal communication with team members. 保持和内部员工的畅通沟通。 24.     Provide necessary information and explanations to team member in the time correctly and accurately as required. 为员工的询问提供准确而正确的回答及解释。 25.     Avoids negative comments on hotel policies and procedures, financial and business performance, promotions, and activities. 避免消极评判饭店的规章制度，生意情况，提升，业绩表现等事情。 26.     Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 27.     To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 确保员工充分的理解并遵守员工手册内容。

Position Summary职位概述 General Cashier 总出纳 The basic responsibilities of the General Cashier include the collection of all daily receipts, providing change for all cashiers, daily deposits, and preparing a daily accounting of cash, including the assigned cash float. Also be responsible to act as petty cash disbursing agent. 总出纳员的基本职责包括收集所有每日收款，为所有出纳员提供零钱，每日存款，并准备每日现金结算，包括指定的现金备用金.且负责零用现金报销. 1.         Collect and count (with a witness from finance department) the contents of all cashiers’ envelopes on a daily basis. 每天收集并清点（有财务人员证明）所有出纳员信封中的内容. 2.         Receive and acknowledge copy of cheque lists and record in the General Cashier’s Daily Report; include in the daily deposit all checks or money orders received by the mail. 接收并认可收到支票列表并记录在总出纳日报告中，包括每日存放的所有支票或通过邮件收到的汇票. 3.         Include all cheques/money orders in the daily deposits to the Bank; 每日存入银行的所有支票和汇票. 4.         Prepare the daily bank deposit; 准备每日银行存款. 5.         Prepare General Cashier’s Daily Report; 准备总出纳每日报告. 6.         Provide all cashiers with change as required; 提供需要的零钱给所有出纳员. 7.         To ensure that all change orders to the bank is approved by DOF; 确保所有对银行的零钱转换经过财务总监批准. 8.         Reimburse cashiers for any disbursements/due backs made by them; 对出纳员作出的支付进行补足. 9.         Properly account for all disbursements made from the General Cashier’s float; 对总出纳备用金中支出的费用进行记账. 10.     Count the General Cashier’s float daily, ensuring that it balances correctly – this is also to be counted monthly in conjunction with either the Assistant Financial Controller or Financial Controller/Director of Finance. 每日清点总出纳备用金，确保其正确－此清点也应与助理财务总监／财务总监每月进行。 11.     Safeguard hotel funds by ensuring proper controls are in place with regard to the issue, return and use of cash floats, including the carrying out of regular independent surprise counts. 确保对酒店备用金的发出，退回和使用进行恰当控制，包括执行定期独立的清点，以保护酒店资金的安全. 12.     To properly secure the General Cashier’s office at all times. 始终确保总出纳办公室的安全. 13.     To ensure that no unauthorised personnel are allowed access to the General Cashier’s office. 确保未授权人员不得进入总出纳办公室. 14.     To ensure that all cashiers and witness drop is properly noted in the drop log. Any deviation to be highlighted. 确保投币的所有出纳员和证人被适当记录在投币登记表上.任何背离应被指出. 15.     To ensure that adequate security measures are in place in the transferring of funds to or from the hotel. 在转移资金进出酒店时，确保充分的安全措施已到位. 16.     Provide clear instructions to cashiers on how to handle their funds and secure them from loss. 就如何操作资金及保护其不受损失给出纳员提供清楚的指导. 17.     To ensure that the physical house funds are in agreement with the House Funds general ledger account and  is reconciled on a monthly basis. 确保备用金实际金额与总分类帐上的金额一致，并每月进行调节. 18.     To bring any discrepancies or irregularities to the attention of the Financial Controller/Director of Finance. 向财务总监提出一切差异或不符合规定的事宜。 19.     To safeguard and secure access to the General Cashier’s float and safe at all times. 始终保持对总出纳备用金及保险箱的安全. 20.     Not to disclose the combination numbers to the General Cashier’s safe or the Drop Safe/Remittance Depository Box. To change safe deposit box combination immediately after returning back to work from annual leaves. 不透露总出纳及前台投币保险箱的密码. 在休假结束后即刻更换保险箱密码。 21.     To handle all requests and enquiries in a timely, efficient and friendly manner. 及时,有效,友好地处理所有要求和询问. 22.     Minimises the risks of accidents and workers compensation costs by ensuring the correct work practises are used and that the area is safe from hazards. 确保正确的工作实践及该工作区域的安全不受危害,使得意外的风险和员工赔偿费用最小化. 23.     Ensures the accurate and timely input of data to the general ledger system; 确保原始数据准确并及时地输入总分类帐系统 24.     Maintains adequate and up to date files. 维护足够的并且最新的数据档案系统. 25.     Is flexible in relation to working hours, especially at month end. 灵活的工作时间,特别是在月末. 26.     To disburse petty cash only on the presentation of a petty cash voucher approved by the Director of Finance/Financial Controller or in his/her absence, the Assistant Financial Controller. 只有在财务总监或在其缺席时助理财务总监批准的小额备用金保险单出示的情况下支付小额报销. 27.     To properly record, reconcile and prepare for reimbursement, the Petty Cash Imprest on a weekly basis ensuring all transactions have supporting documentation. 恰当地记录，调节和准备补偿，零用现金每周预付，以确保所有交易都有支持文件. Finance  Admin 财务办公室行政 The basic responsibilities of the Secretary is responsible for the accurate and timely presentation of all accounting related correspondence emanating from the DOF’s office. He/She is also responsible for the organization of the DOF’s files, distribution and follow up of reports such as the financial statements, operating results and DOF’s checklist. She will assist the DOF in meeting schedules, travel arrangements and the preparation and distribution of minutes when required. 秘书的基本职责是负责准确并及时地提供从财务总监办公室得到的所有会计相关的文件. 他/她负责安排财务总监的文档，分发并跟进报告，比如财务报表，运营成果和财务总监检查清单. 她将协助财务总监安排会议时间，出差及需要时准备及分发会议纪要. 1.       To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests of customers. 始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求。             2.       To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响。 3.       To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new  skills or knowledge in order to improve your personal performance. 自我激励和承诺,主动承担所有工作并抓住机会学习新的技能或知识,从而提高个人业绩。 4.       To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 对改变的要求能够灵活,快速并积极响应,包括要求的任何任务。 5.       To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 通过展示对同事的合作和支持,以团队目标为追求,保持以团队为重点. 6.       To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 提供意见和建议,以提高酒店的运营/环境程序。 7.       To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 积极推销酒店的服务和设施给客人和酒店的供应商。 8.       To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 执行所有义务和责任以确保工作中自身和他人安全。 9.       To contribute positively to Equilibrium and Esprit by providing both guests and fellow team-members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment. 通过积极的态度提供礼貌和无障碍服务给客人和下属员工,始终保持愉快的工作环境。 10.   Ensure the departmental filing system operates smoothly, including: reports, contracts, catalog, letter, memo, fax and e-mail. 确保部门文件存档系统顺利运行，包括：报告，合同，目录，信件，备忘录，传真和电子邮件。 11.   Ensure the departmental communication operates smoothly, including: phone call, fax and e-mail. 确保部门沟通交流顺利进行，包括：电话，传真和电子邮件。 12.   Arrange appointments and meetings for the DOF; ensure the appropriate documents for each appointments. 为财务总监安排约会和会议；确保每个会面有相关的文件。 13.   Attend related meetings as departmental and hotel co-ordination meetings. 参与部门和酒店协调会议等相关会议。 14.   Take meeting minutes, accurately transcribe and circulate to appropriate personnel. 对会议做记录，准确地转录并传达给合适的人员。 15.   Take charge of administrative matters of the Division. 负责部门的行政事务。 16.   Translate Chinese correspondence and other literatures to English and vise versa. 翻译中文及其他文件为英文或反之。 17.   Act as interpreter of the DOF 作为财务总监的翻译。 18.   Submit Attendance Record and others to HR and other departments timely. 及时递交考勤记录及其他文件至人力资源部及其他部门。 19.   Play the role of Finance Asset coordinator to management the Hotel Asset under Finance Department, ensure periodically inventory taken of assets. 作为财务部门的资产协调员管理财务部的酒店资产，确保定期的资产存货盘点。 20.   Assist Credit Manager to prepare document for credit meeting. 协助信贷经理准备信贷会议的文件。 21.   Perform other duties which may be assigned from time to time. 必要时执行其他任务。 22.   Maintain strictest confidentiality at all time on all matters. 对所有事宜始终保持极严格的机密性。 23.   Well inform on all accounting matters, act as co-coordinator when is necessary. 很好地通知所有财务相关事宜，必要时作为协调者。 24.   Is flexible in relation to working hours. 灵活的工作时间。

Position Summary职位概述 The basic responsibilities of the Chief Income Auditor is to check that all charges raised by each department have been properly posted to guests accounts or otherwise accounted for and the correct procedures have been followed and that all daily income that should have been received by the hotel was received. 收入审计的基本职责是检查来自每个部门的所有费用被正确地按照程序记入客人账户或入账，且所有酒店每日应收的收入被收到。 1.       Check the previous day Night Manager Process is properly completed, ledgers are balanced, system date changed, reports are generated and distributed to designated associates.        检查前一天夜审程序正确完整的执行, 各帐目平衡,系统时间更改, 报表生成并发送到各相关人员。 2.       To ensure all hotel revenue is accounted for and correctly posted. 确保所有酒店收入准确核算并正确过帐。 3.       To investigate and report to Operation Manager any discrepancies during the Night Manager process. 调查并报告给运作经理在夜审运行中的差异。 4.       To review the various reports on room operations, such as room rates, occupancy etc.Investigate and check supporting documents for rate differences; approvals for house-use rooms and complimentary rooms. 检查各客房运作报告, 例如房费, 入住率等, 调查并检查相关原始凭证关于比率差异, 内部使用客房及免费房的批准。 5.       To verify all voided checks, rebates and discounts are properly approved. 确认作废帐单, 免单和折扣得到适当批准。 6.       To investigate all open food & beverage items and price changes. Discuss with restaurant managers on corrective actions. 调查所有OPEN食品和酒水项目及价格变化, 与餐厅经理探讨更正措施。 7.       To verify the F&B revenue to supporting documents such as event order, wedding package, tour group meal order etc. 确认餐饮收入有相关凭证支持.如宴会定单, 婚宴包价计划,团队用餐定单等等。 8.       To check all house-use and entertainment checks are authorized and recorded. 检查所有内部使用和宴请得到批准和准确记录。 9.       To compile and distribute Daily Gross Revenue Report, summaries, schedules etc. according to the format and information required by the Management. 根据管理层的要求编制收入日报,汇总,明细并送达相关部门。 10.   To prepare all accounting records including journal entries as required. 根据要求准备所有相关会计凭证。 11.   To provide courteous and professional service and to maintain good working relationships with all hotel associates.  提供有礼的，专业的服务以及保持公司同事之间的友好关系。 12.   To have a complete understanding of the hotel associate handbook and to adhere to the regulations contained therein.  充分了解酒店与员工手册内容和遵守其中的要求。 13.   To have a complete understanding of the hotel policies relating to fire, safety and hygiene.   充分了解酒店关于防火，安全以及卫生方面的相关政策。 14.   To carry out any other duties and responsibilities as assigned.        执行分派的其他工作。 15.   Prepares daily revenue report for the Director of Finance/Financial Controller. 给财务总监准备每日收入报告。 16.   Ensure that all concessionaires revenue are reconciled, and recorded accurately. 确保所有特许/租赁收入被调节，并被正确记录。 17.    Audit the daily General Cashier’s Report. 审计每日总出纳员的报表。 18.    Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades etc have been properly authorised. 检查房价差异报告以确保所有价格变动，升级等被合理批准。 19.    Is flexible in relation to working hours, especially at month end. 灵活的工作时间,特别是在月末。 20.    Conduct monthly house float count. 进行每月备用金的盘点。

Accounts Receivable 应收会计 The basic responsibilities of the AccountsReceivable Supervisor is to keep a proper record of all amounts due to thehotel from guests, concessionaires, tenants, credit card companies andemployees. It will be necessary to work closely with Operation Manager togetherin following up on overdue accounts. 应收会计的基本职责是保持对于所有酒店顾客,特许公司,住户,信用卡公司和员工所欠账务的合理记录,与运作经理紧密合作以跟进拖欠款项. 一、Account Receivable Charges Processing: 应收帐的处理： 1.      Work closely with Guest Service Officer and Front Desk to ensure thatguest folios are properly maintained and outstanding balances are undercontrol. 与宾客服务及前台密切合作确保客帐及时被处理且应收款始终在控制范围内. 2.      Ensure all folios are settled or transferred (with proper supportingdocument or authorization) upon guest checkout. 确保所有的客帐在客人离店时结清或结转到应收款(需要授权或相应的支持附件) 3.      Follow up with late charges and pending accounts 跟进未及时解决的帐务和追帐。 4.       Inform Operation Manager and AssistantController of problem account.s 将问题帐告知运作经理和助理财务总监。 5.      To reconcilethe credit card transmissions to the PMS and POS on a daily basis. 调节每天传输到PMS和POS机的信用卡付款. 二、Billing andCollections and Others 帐单、追款及其他 1.        Ensure allbillings and monthly statements are sent timely and accurately,to check back updocumentation against invoices to ensure the accuracy of all information priorto it been sent out. 确保所有帐单和月结单及时准确的发出,检查账单的支持文件,确保在单发出前，所有信息均准确. 2.        Ensures thatthe necessary documentation is submitted with invoices to substantiate chargesand to ensure payment is made on a timely basis. 3.        确保递交账单和必要文件以证明收费并确保及时付款. 4.         Make calls on all current and delinquentaccounts and maintain call log. 5.        打电话问询当月及延迟的应收款情况并做电话记录. 6.        Reply to allthe customers’ enquiries relating to payment terms and request for specialbilling. 7.        解答所有客人关于付款和帐单的问题. 8.        Ensure thatthe necessary information in regard to overdue accounts is supplied to theproper persons for follow up (i.e. Operation Manager or Director of Finance). 9.        确保有关拖欠帐款的必要信息已提供给适当的人负责跟进(比如,运作经理或财务总监). 10.     Maintainall files and records updated and intact. 11.     维护所有文件并记录更新以及保证完整无缺. 12.     Isflexible in relation to working hours, particularly around month end. 13.     灵活的工作时间,特别是在月末. 14.     Handlesall requests and enquiries in a timely, efficient and friendly manner. 15.     及时、有效、友好地处理所有要求和询问. 16.     Toperform any additional tasks assigned to ensure that the hotel functionssmoothly. 17.     执行一切额外的工作,以确保酒店顺利运作. 18.     Toprovide courteous and professional service and to maintain good workingrelationships with all hotel associates。 19.     与酒店所有同事提供得体和专业的服务并与之保持良好的关系。 20.     Tohave a complete understanding of the hotel associate handbook and to adhere tothe regulations contained therein. 21.     充分了解酒店与员工手册内容和遵守其中的要求。 22.     Tohave a complete understanding of the hotel policies relating to fire, safetyand hygiene. 23.     充分了解酒店关于防火，安全以及卫生方面的相关政策。 24.     Minimisesthe risks of accidents and workers compensation costs by ensuring the correctwork practises are used and that the area is safe from hazards. 25.     确保正确的工作实践及该工作区域的安全不受危害,使得意外的风险和员工赔偿费用最小化。 Paymaster 薪资主管 Thebasic responsibilities of the Paymaster is to maintain all payroll records,ensuring that all payrolls are correctly prepared and paid on a timely basis. 薪资主管的基本职责是维护所有工资记录,确保所有工资被正确及时地准备和支付 1.        Collection and verification of basicpayroll information from the original sources (time cards, time sheets, wagerate schedules, payroll deductions，ActionForm etc) 根据原始资源（时间卡,考勤表,工资表,工资扣除,行动表等）.收集并审核基本工资信息。 2.        Preparation of all pay vouchers andpayroll records (manual or computerised). 准备所有支付凭证和工资记录(手工或电算化的). 3.        Preparation of payroll journals forgeneral ledger postings. 制作工资凭证做总帐挂账。 4.        Preparation of all tax returns, workerscompensation, insurance, superannuation etc pertaining to payroll. 准备所有退税,员工赔偿,保险,退休金等与工资相关的内容. 5.        Preparation of regular payroll reportsincluding productivity reports, manning reports, etc ensuring they arecompleted on a timely basis. 定期准备工资报告,包括生产力报告,人员编制报告等,确保其及时完成. 6.        Has an excellent knowledge of allawards ensuring the correct rates of pay are entered into the system and paidto team members. 拥有对所有报酬的丰富的知识,确保输入系统的的工资为准确的工资数并准确的支付给员工. 7.        Has an excellent knowledge of thecomputerised payroll system and maintains all records up to date. 拥有对电算化工资系统的优越知识,并保持所有记录及时更新. 8.        Ensures that correct penalty rates(where applicable) are computed and paid to team members, with the correctauthorisation for overtime. 确保正确的加班计算并支付给员工,所有加班得到合理授权. 9.        Audits attendance sheets, overtime,leave and other additions or deductions. 审计出勤表,加班,请假和其他增加或扣减. 10.    Ensures that tax rates and compulsoryemployee and employer contributions are in accordance with governmentregulations. 确保税率和强制性的雇员和雇主的缴费遵循政府规定. 11.    Ensures that standard procedures forresigned and terminated staff are in order. 确保辞职和终止的员工根据标准程序操作. 12.    Co ordinates with Human Resources onpayroll matters and familiar with any new development or outlines of Labour Lawand personal income tax regulations. 与人事部协商工资事宜.熟悉并掌握劳动法及个人所得税法的新增条款及规定。 13.    Prepares any reports required by taxdepartment with regards to income tax, social security or superannuation etc. 根据税务部要求,准备关于个人所得税,社会保障和养老金等报告 14.    Ensures that all applications for leaveare paid correctly and in a timely manner. 确保所有请假申请得到正确及时的支付. 15.    Completes payrun as scheduled. 按时完成奖金计算. 16.    Deals with all team member queries inrelation to payroll. 处理所有员工对工资的询问. 17.    Prepares and distributes taxcertificates for team members. 准备及分发员工的税收证明. 18.    Ensures that all tax, superannuation,workers compensation payments etc are paid on time without incurring penalty. 确保所有税收,养老金,员工赔偿付款等被及时支付无罚款. 19.    Maintains strict confidentiality on allpayroll related issues. 对所有工资相关事宜保持严格保密性. 20.    To perform any additional tasksassigned to ensure that the hotel functions smoothly. 执行一切额外的工作,以确保酒店职能顺利运作。

Position Summary职位概述 Under the general guidance of the Chief Steward, within the established policies & procedures of Hilton, oversees & supervises all aspects of stewarding operation during a shift.The Steward Supervisor ensures that the cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained in accordance to established quality standards. 在管事部副经理或经理的指导监督下制定希尔顿的政策和规章，监督指导管事部的运营。管事部主管负责确保整个厨房区域的清洁度，卫生，设备和用具清洁卫生达到品质标准。 1.         To maintain a high customer service focus by approaching your job with the customers always in mind. 在服务工作的整个过程中，时刻保持高度的客户服务意识。 2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流. 3.         Responsible for guiding the  steward supervisors and stewards in the performance of their jobs. 负责在工作中指导管理管事部主管和员工的工作执行力。 4.         Assists the Chief Steward in controlling & analyzing on an on-going basis the following : Cleanliness standard for kitchen areas, banquet rooms (back of the house), equipment & utensils,Guests & team satisfaction, Operating supplies, cleaning supplies payroll and related costs,Breakage and Loss. 协助管事部经理负责工作中控制和分析以下：厨房区域的清洁标准，宴会厨房（后区）、设备和厨房用具、客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。 5.         Responsible for providing sufficient equipment which are in accordance to sanitation standards and in good condition, to the outlets and kitchen sections. 负责提供足够的设备无论是卫生标准还是好的条件。 6.         Responsible for ensuring sufficient cleaning supplies and equipment to operate the stewarding section, During a shift. 负责确保充足的清洁剂和设备在当班的时候。 7.         Responsible for the results in the implementation of the cleaning schedule. 负责按照清洁时间表执行。 8.         Takes the daily inventory and requisition of cleaning supplies. 预备每天清洁用品的申请和盘点。 9.         Responsible for the proper handling and maintenance of all equipment in the Kitchen. 负责厨房所有设备的维护。 10.     Responsible for the storage and safekeeping of all flatware, glassware, hollowware, utensils and related equipment. 负责所有库房物品的安全。 11.     Responsible for the sufficiency of cleaning supplies and equipment. 负责清洁物品和设备的充足。 12.     Assigns specific tasks among the stewarding team . 安排细节的工作内容。 13.     Maintains and updates the steward Operating manual, chemical charts and cleaning chart  for team guidance. 按照管事部的操作手册更新维护化学物品和清洁用品。 14.     Prepares and monitors the requisitions of all chemicals and equipment. 按要求准备和领取化学物品和设备。 15.     Reports all accidents and incidents. 事故报告。 16.     Conducts and prepares monthly operating equipment inventory. 准备每月的盘点。 17.     Reports and monitors the Breakage and Loss report for operating equipment. 报告和监督破损丢失。 18.     Keep the storeroom in order. 保持储物室的物品摆放整齐。 19.     Maintain the polishing machine and the deoxidizing bath in perfect order. 按规范清洗机器。 20.     Use of the automatic dishwashing machine 能熟练操作自动洗碗机。 21.     Provide the restaurants with sufficient dishes. 提供给各餐馆以足够的餐具器皿，做好补给工作。 22.     Clean the floor and the tiles in the kitchen, corridors and stewarding areas. 清洁干净厨房的地板，墙面瓷砖，走廊和所有管事工区。 23.     Assists the Chief Steward to Checks all areas of the kitchen, canteen, store rooms are  up to the level of sanitation standard. 检查所有区域包括厨房，员工餐厅，库房等的卫生标准。 24.     By completing FSMS checklist on preparing for service. 在餐厅备餐的过程中严格遵守技能标准。 25.     Check reservations for the day, ensuring that the team is aware of any busy areas in the operation. 检查餐厅，保证员工正确摆台，并致电确认预定。 26.     To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.  在工作过程中能够做好本职工作， 保证自己及他人的安全。 27.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 28.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

Position Summary职位概述 Responsible for cleanliness and service on assigned guest room floors during shift. 当班时负责所分配的楼层的清洁及服务。 1.   Responsible for assigned floors and guest rooms during shift. 当班时负表所有分配的楼层和客房。 1.   Work closely with the Reception to ensure correct room status at all times. 与前台接待密切合作确保任何时间内正确的房态。 2.   Ensure highest standard of cleaning in assigned areas. 确保所分配的区域的高度清洁。 3.   Ensure guest privacy is respected when DND status is displayed. 确保在“请勿打扰”状态下客人的隐私被维护。 4.   Supervise turndown service. 监督夜床服务。 5.   Responsible for strict key control. 负责钥匙的严格控制。 6.   Inspect regularly guestroom corridors and public areas. 对客房的走廊和公共区域进行常规检查。 7.   Report maintenance issues promptly to Engineering. 迅速向工程部汇报维护活动。 8.   Ensure compliance of Lost & Found procedures. 确保依照失物招领程序办事。 9.   Keep floor linen rooms neat and tidy. 维持楼层布草房的干净和整洁。 10.  Monitor productivity of the unit. 监督单元工作效率。 11.  Resolve disputes. 解决争端。 12.  Discipline team member when necessary. 约束员工遵守纪律。 13.  Check Housekeeping team member’s grooming, personal hygiene and appearance. 检查客房部员工的仪表,个人卫生和形象。 14.  Assist with the preparation of team member’s duty roster. 协助准备员工排班表。 15.  Facilitate multi-skill. 鼓励员工掌握多技能。 16.  Assist with team member training and development. 协助进行员工的培训和发展。 17.  Provide ongoing advice and support to team member’s under your supervision. 给予所管辖的员工以不断的建议和支持。 18.  Supervise team member’s performance. 指导员工表现。 19.  Provide one to one instruction to team member members when required. 必要时对员工进行个别面对面指导。 20.  Seek opportunities to continually improve guest service, by reporting guest comments. 通过汇总客人的意见汇总，,寻找机会不断发展对客服务。 21.  Take appropriate action to resolve guest complaints. 采取合适的行动解决客人的抱怨。 22.  Promote the hotel and Hilton products and services. 促销酒店与希尔顿的产品与服务。 23.  Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。 24.  Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况。 25.  Log security incidents and accidents in accordance with hotel requirements. 依照酒店要求记录安全日志和事故记录。 26.  Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护程序。 27.  Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。 28.  Ensure all reporting and servicing deadlines are met on a timely basis. 保证所有报告和服务都按时完成。 29.  Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 30.  The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 31.  Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。