Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.COREWORK ACTIVITIESManaging Sales Activities· Manages the development of a strategic account plan for the demand generators in the market.· Manages the property's reactive and proactive sales efforts. · Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. · Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.· Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.· Research competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.· Attends sales strategy meetings to provide input on weekly and overall sales strategy.· Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.· Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.· Serves as the sales contact forth General Manager, property leadership team, Group Sales and Area Sales leaders.· Serves as the sales contact for customers; serves as the customer advocate.· Serves as hotel authority on sales processes and sales contracts.· Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.· Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.· Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.· Supports the General Manager by coordinating crisis communications.· Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.· Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). · Participates in and practices daily service basics of the brand.· Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.· Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriates take holders. · Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.· Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.· Interfaces with regional marketing communications for regional and national promotions pull through.· Performs other duties, as assigned, to meet business needs.Building Successful Relationships· Develops strong partnerships with local organizations to further increase brand/product awareness.· Develops and manages internal keys take holder relationships.· Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.· Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.· Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.· Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Leadership· Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.· Develops sales goals and strategies and verifies alignment with the brand business strategy.· Executes the sales strategy in order to meet individual booking goals for both self and staff.· Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.· Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.· Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.· Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.· Creates effective structures, processes, jobs and performance management systems are in place. · Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.· Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. · Maintains an active list of the competition’s best salespeople and executes a recruitment and acquisition plan with HR.· Supports tools and training resources to educate sales associates on winning catering solutions. · Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.· Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.· Transfers functional knowledge and develops group sales skills of other discipline managers.· Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.· Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. · Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.MANAGEMENT COMPETENCIESLeadership· Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. · Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.· Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Managing Execution· Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.· Driving for Results - Focuses and guides others in accomplishing work objectives.· Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.Building Relationships· Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.· Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational Capability· Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.· Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional Expertise· Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.· Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.· Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.· Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.· Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals.· Sales Opportunity Analysis - Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies. · Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).· Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures.·Basic Competencies - Fundamental competencies required for accomplishing basic work activities.· Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).· Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.· Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.· Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.· Writing - Communicates effectively in writing as appropriate for the needs of the audience.Adhereto all company policies and procedures.CANDIDATE PROFILE Education and ExperienceRequired:· 2-yeardegree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years' experience in the sales and marketing or related professional area.· 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related major; 2 years' experience in the sales and marketing or related professional area.Preferred:· 4 year college degree.· Demonstrated skills in supervising a team.· Lodging sales experience.Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

岗位职责： 1、制定酒店年度市场销售计划。 2、负责制定酒店对外销售、招揽客人的计划及其指标，确定本部门销售业务计划的实施细则，确定市场定位及目标市场。 3、掌握省内外市场动态，提出调查报告，制定销售广告策略，在全国客源市场上开拓业务，并争取国外的客源市场。  4、根据酒店整体销售计划，编制对外开展销售业务的专项资金预算。 5、扩大与上级旅游管理部门、中外旅行社、铁路、航空公司及各饭店集团等的纵、横向联系，并与各客户间建立长期稳定的良好协作关系。 6、协助执行总经理搞好酒店产品的多种经营，并争取各有关部门的密切配合，开展多形式、多内容的对外宣传与推销工作。  7、培训营销人员的业务活动，确保营销人员知识不断更新，技能不断提高。 任职资格： 1、具有职业经理人的形象；男女不限 2、大学专科及以上学历，旅游酒店管理等相关专业 3、掌握一门外语，听说读写能力良好 4、熟练使用计算机和日常办公软件，熟练地操作电脑系统 5、持有旅游局颁发的岗位资格证书 6、在同星级酒店从事同岗位工作2年以上或副职3年以上 7、具有较强的组织能力、专业知识、先进的管理理念；能以身作则易于接受新的理念及有效的管理方法。 8、具有良好的沟通协调能力，善于处理饭店各部室及上、下级关系；善于创造轻松愉快的工作氛围 9、性格外向，爱交际，知识面广，有一定社会阅历，思路清晰、敏捷，语言表达能力强；对个人业务的学习领悟方面有可塑性，有发展前景 10、适应能力、应变力强，具有良好的素质及与同行业保持密切的往来沟通的能力，熟练掌握酒店相关知识

【岗位职责】 1、负责酒店预订系统的日常操作与管理，确保预订信息的准确性和及时性 2、处理客户电话、邮件及在线预订请求，提供专业的预订咨询服务 3、协调前台、客房等部门，确保预订信息无缝对接 4、定期整理预订数据，生成预订报表并分析预订趋势 5、处理客户特殊需求及投诉，提升客户满意度 6、维护客户档案，协助开发潜在客户资源 【岗位要求】 1、具备良好的沟通能力和服务意识，能熟练使用办公软件 2、工作细致耐心，能高效处理多任务并承受一定工作压力 3、有酒店预订或前台接待经验者优先，无经验可培训 4、能适应轮班工作制，包括周末和节假日 5、具备基础数据分析能力者优先

1、全面负责健身中心的日常运行和管理。 2、熟悉应急事故的处理程序。 3、管理健身中心所有会员的档案，有计划制定健身计划，提供针对性的服务。 4、有计划地根据不同季节，不同时间制定相应的俱乐部会员卡促销方案。 5、与健身中心所有设备的供应商保持紧密联系，做好运动器材设备的日常维护和保养。 6、与辖区内卫生管理部门保持紧密联系。等

The Restaurant Manager will be responsible for managing and training the Paulaner team to ensure outstanding guest experiences. This includes fostering excellent communication with guests, the service and kitchen teams, developing promotions, building a guest database to boost sales, and efficiently managing resources to drive profitability. Leading the team in this high-volume and well-regarded restaurant requires strong leadership skills. 餐厅经理将负责管理和培训普拉那团队，以确保卓越的宾客体验。这包括与宾客、服务团队和厨房团队建立良好的沟通，制定促销活动，建立宾客数据库以提升销售额，以及高效管理资源以提升盈利能力。在这家客流量大、口碑佳的餐厅领导团队需要卓越的领导才能。 OVERALL OBJECTIVES 总体目标 The job of Paulaner Brauhaus Manager is executed satisfactorily when: 普拉那啤酒坊经理的工作范畴应确保完成以下职责： ·     All rules & regulations are strictly adhered within the hotel includinghotel’s policy on fire and safety as well as hygiene regulations including HACCP.  严格执行酒店内部所有规章制度和法规，包括酒店消防和安全政策，以及卫生法规，包括《危害分析及关键点控制管理体系》。 ·     The sales are driven to Paulaner Brauhaus full potential and that budget is adhered to. 根据预算，创造普拉那啤酒坊的销售潜力最大化。 ·     A High quality of product and service is never compromised in the PaulanerBrauhaus operations. 在普拉那啤酒坊运营期间，同样应为客户提供高品质的产品和服务。 ·     Paulaner Brauhaus is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. 发扬普拉那啤酒坊主人翁意识的工作表现，寻找机会，创造企业业务生产最大化。 ·     Innovation and new ideas are fostered, implemented and communicated to the Head of Department. 注重培养创新和新理念，并及时与餐饮部管理者进行沟通。 ·     The growth of internal talent within Paulaner Brauhaus is successfully implemented. 确保普拉那啤酒坊内部人才持续增长并顺利实施。 At Kempinski,Talent Development is a management responsibility and consequently an integral and important part of daily activities. 在凯宾斯基，人才发展是管理层的责任，同时也是日常工作中不可或缺的重要组成部分。 The Restaurant Manager is responsible of the following Talent Development tasks for their outlet: 餐厅经理负责开展本部门的人才发展计划： Support and implement new Talent Development initiatives. 支持并实施新的人才发展计划。 Identify internal and external talents* that match Kempinski’s DNA values. 发掘部门内部和外部符合凯宾斯基DNA价值的人才。 Support career development by training and assigning multi-tasking. 通过培训和任务分配，支持职业发展。 Grow talent in order to present candidates in quarterly Talent Transfer Calls. 发展人才，参与季度人才发展电话会议。 Give constant feedback to all employees of Paulaner Restaurant. 不断为普拉纳餐厅员工提供反馈意见。 Conduct yearly performance appraisals and TTTT’s for all employee of Paulaner Brauhaus (unless Head of Department is able to do it), providing feedback on their job performance. 对普拉那啤酒坊员工进行年度绩效评估和一对一对话.（除部门负责人无法完成此项任务），对他们的工作绩效表现提出反馈意见。 MAIN RESPONSIBILITIES主要职责 Responsible to Head of Department/ Assistant Head of Department. 下属餐饮部管理人员及餐饮部副经理。 Responsible for Paulaner Brauhaus Assistant Restaurant / Brewmaster / Brewer / Restaurant Supervisor, Restaurant Captain / Waiter & Waitress, Restaurant Cashier / Vocational School Trainee. 负责管理普拉那啤酒坊副经理，酿酒师，酿酒保，餐厅主管，餐厅领班，餐厅服务员（男）/服务员（女），餐厅收款员，及在校实习生。 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 遵守饭店仪容仪表标准，守时，穿着职业装，维护个人形象和卫生标准，在任何时刻，为员工树立榜样。 Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example. 运营期间为客人提供专业，礼貌的服务，确保所有员工根据标准为客人提供服务。 Ensure that the place of work and surrounding area is kept clean and organised at all times. 定期进行组织安排工作，确保工作区域和周边地区场所保持清洁。 Execute and demand the team to execute the highest level of service and set-up standards at all times. 服务高标准化，确保员工在服务期间提供高标准的服务。 Be knowledgeable of all services and products offered by the hotel. 了解酒店所提供的产品及所有服务标准。 Understand thoroughly the concept of Paulaner Brauhaus and train all employees of the outlet in regards to the concept. 了解普拉那啤酒坊运营内容，根据部门运营内容为全体部门员工进行培训。 Set an example in terms of service, products and guidance of the team that reflects the concept. 树立服务标准，产品，并体现团队的指导方向。 Actively participate in menu design in cooperation with the Paulaner Brauhaus Head Chef and F&B Management Team. 与厨师团队及餐饮部管理层一起，共同完成普拉那啤酒坊菜单的设计制定工作。 Cooperate with Head Chef to organize tastings of daily dishes and new menus. 与厨师团队合作，组织安排每日推荐菜品和新菜单的品尝。 Know Paulaner Brauhaus scene and gastronomic character of the destination and be recognized in the market. 了解普拉那啤酒坊情况，运营目标和美食特色，制定市场定位及目标。 Perform up selling for all items offered by Dragon Palace Restaurant assigned as well as offering alternatives. 对普拉那啤酒坊所出售的产品和替代产品做好推销工作。 Be knowledgeable to operate the existing Opera, LANDA, MICROS system based on the trained responsibility level as assigned in the department. 能够熟练操作Opera, LANDA, Micros等系统，并为本部门的指定负责人做好培训工作。 Produce reports and analysis of Paulaner Brauhaus and present report in the monthly performance meeting. 准备普拉那啤酒坊报告和总结，并参加月度表现分析会议。 Lead Paulaner Brauhaus efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit. 带领普拉那啤酒坊全体员工有效做好控制成本和支出工作，不断推出高品质服务，创造收入和利润的最高峰。 Assist F&B Department in preparation of Paulaner Brauhaus’s budget. 协助餐饮部做好普拉那啤酒坊预算的准备工作。 Conduct monthly inventory of operating supplies and equipment together with the stewarding department. 与管事部共同进行月度运营物品的盘点工作。 Obtain an account for the correct settlement of all sales and be overall responsible for Paulaner Brauhaus floats when and as required. 获取普拉那啤酒坊所有出售产品的正确销售额，如有需求，对餐厅尚未关闭的账单负全责。 ·        Implement a flexible work schedule based on business patterns. 基于服务模式的灵活性，灵活安排员工工作时间表。 Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s People Services Department. 与人力资源部一起，共同创建符合标准和训练有素的全职和兼职员工。 Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments. 确保兼职员工的最大化利用率，并与其它餐饮部分部门密切合作，通过灵活的合作安排工作，有效控制工资。 Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 监控运营物品，设备；有效减少破损和浪费现象。 Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served. 组织每日班前会议，会议内容包括准备工作，客户资料信息，服务和菜单服务。 Report incidents that require disciplinary actions immediately to the Head of Department. 如遇紧急情况发生，立即向餐饮部管理人员报告，采取纪律行动。 Prepare and review outlet’s operations manual updates annually in accordance with the Assistant Head of Department. 每年根据运营状况，与餐饮部副经理共同准备并更新所有部门的运营手册。 Constantly improve the product quality by sourcing the best available products. 通过采购优质的产品，不断改善并提高产品质量。 Support activities and cooperation with the suppliers. 支持并积极与供应商合作。 Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). 通过与客人进行交流，监控并不断提高服务质量和客户满意度。 Undertake reasonable tasks and secondary duties as appointed by the Head of Department. 根据部门管理者分配的任务，承担合理工作任务和附加职责。 Respond to any changes in Dragon Palace Restaurant as dictated by the hotel management. 响应饭店管理层针对餐饮部普拉那啤酒坊发展做出的变化。 Handle guest enquirers and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest. 礼貌并高效率地处理客户需求和投诉，及时向餐饮部管理者报告，确保与客户做好跟进和沟通工作。 Ensure that the opening and closing procedures established for the Paulaner Brauhaus are followed. 创建关餐和开餐流程，确保普拉那啤酒坊全体员工严格执行。 Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically. 落实政策，实现多任务处理原则，并对下属进行定期检。 Plans and supervises the day-to-day operations of the restaurant to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients’ expectations. 计划和管理餐厅每日运营，确保按照标准，程序为客人提供舒适满意的服务，已达到客人所期待的服务标准。 Establishes and reviews the standards of performance, in line with the operating concept of the restaurant, which contribute to an attentive and distinctive experience that leaves our clients inspired. 创建和回顾服务标准，与餐厅运营需求保持一致，为客户建立体贴独特的服务体验。 Identification the training needs, assist in the development of a training plan and implementation of the training activities and follow up to ensure compliance and their effectiveness. At times, conducts training. 确定培训需求，制定培训计划。安排培训活动并跟进培训的实施，确保有效培训。与此同时，引导培训得以实施。 Inspects the dining room area, to ensure that the physical facilities and equipment’s are well kept and that coordinating the cleaning and maintenance and arranging for repairs and other services such as linen laundering adhere to, all health and safety regulations, plants servicing, etc. 检查就餐区域，硬件设施设备完善，符合环保标准，安全政策，做好长期清洁和维护保养工作以及其它相关服务工作，如布草洗涤，植物维护服务等。 Maintains high visibility during meal service in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction. 在餐厅营业期间，拜访餐厅客人就餐情况确保餐厅运转正常，创建良好公共关系，采取正确行动解决客人投诉以确保客人用餐满意。 Coordinates the service activities with the kitchen in order to achieve a timely delivery of food whilst ensuring effective communication. 在服务活动中与厨房合作，确保高效率完成客人的食品订单。 Forecasts covers and revenues and then schedules staff accordingly covering outlet opening hours, whilst controlling labor costs and minimizing overtime payment. 对餐厅客源及收入进行预算，根据部门营业时间合理安排员工班次，控制人力成本，降低加班成本。 Manages and controls stock from the beverage / bar operation effectively ensuring pars are respected. 有效的管理和控制酒吧库存量，确保所有酒吧酒水在保质期内。 Anticipates and maintains all materials and supplies ensuring their availability. Controls usage of all food items and appropriate usage of equipment’s, tools and service equipment’s ensuring all equipment’s is used in a correct and safe manner. 按时订购和维护餐厅所有物品和物资，防止缺货短货现象发生。良好控制所有食品和器皿，工具和服务用品，确保所有用具和器皿使用安全。 Monitors operating expenses to ensure the cost of sale is in line with the annual budget. 管理运营费用，确保运营成本在年预算之内。 Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that they are able to anticipate and answer clients’ requests and questions. 严格履行所有紧急政策，饭店推销，食品知识，重要客人入住，未来活动和会议传达，确保员工能正确和准确地回答客人提出的问题。 Accomplishes a set of administrative duties such as attending meeting, writing reports, maintaining a logbook and other specific duties related to the job function. 完成日常行政工作，例如参加会议，提交报告，提交餐厅日志和其它与相关的日常工作。

【岗位职责】 1、负责客房清洁与整理工作，确保房间达到酒店卫生标准 2、及时补充客房用品及消耗品，保持物品充足 3、检查房间设施设备状况，发现问题及时报修 4、按要求完成客房深度清洁及专项保洁任务 5、做好布草清点、更换及送洗登记工作6、遵守客房服务流程与操作规范，确保工作效率 【岗位要求】 1、高中及以上学历，年龄18-40周岁 2、1年以上酒店客房服务工作经验 3、掌握基本客房清洁技能，了解酒店卫生标准 4、能适应早晚班次轮换，体力良好 5、工作细致认真，具备基础服务意识 6、无不良嗜好，身体健康无传染性疾病

1、日常运营管理，开市准备、营业中的监督、收市检查工作的落实，以及每日工作的复盘 2、服务质量的监督，服务标准流程的制定与落实，收集客户体验反馈，优化服务体验，处理客诉，快速高效解决客人投诉 3、团队建设与管理，监督好员工考勤，合理安排出勤人数，赏罚分明，关注员工状态，积极处理好员工的负面情绪，和谐向上发展，每周培训计划，给员工赋能，提高服务技能，提升顾客满意度 4、合理运营与节能降耗，做好成本控制，监督食材损耗，控制水电气的消耗（非营业时段）平台上线的活动，积极推进，落地活动执行 5、客户的维护与跟踪，明确消费群体，多渠道拓客，做好与客户沟通衔接的桥梁作用，提升顾客的满意度与复购率。

Specific Duties具体职责1. Knowledge andcorrect handling of the different types of linen.熟悉并能正确处理各种不同的布草2. Ensure proper useof equipment and chemicals.确保正确使用设备和化学剂3. Report any faultsof equipment to the Laundry Shift leader or Laundry manager immediately.立即向洗衣房经理和主管汇报有关设备故障的问题4. Handle guest itemswith utmost care, to avoid damages, shrinkage, lost buttons etc.细心处理客人衣物，尽量避免损坏、缩水、丢失纽扣等5. Answer guest callsand handle guest requests in a friendly, efficient manner.用友好的、有效的态度回答客人电话、处理客人要求6. Collect guestlaundry when requested, ensuring correct room-number is noted. Inspect allitems and note any damages, discolour etc. before and after cleaning. Report tothe Shift leader if you don’t know the material of the clothes. 在有要求时收集客人衣物，确保准确记录客人房号。洗衣前后检查所有项目并记录损坏、褪色等，对自己不熟悉的衣料不能擅自处理7. Prepare costing ofguest Laundry, to ensure correct and prompt posting.核算客人洗衣的成本，并确保准确及时的寄出8. Package and deliverguest laundry to correct guestrooms.包装并把客人衣物送到正确的房间9. Deliver highquality service to guests.向客人提供优质服务10. Ensure guest needsand reasonable requests are met.确保客人需求和合理要求被满足11. Seek opportunitiesto continually improve guest service.不断地寻找机会发展对客服务12. Take appropriateaction to resolve guest complaints.采取合适的行动解决客人的抱怨13. Adhere to thehotel’s security and emergency policies and procedures.坚持酒店安全制度、紧急情况处理规定和程序14. Adhere to hotelcleaning and maintenance programs.坚持酒店的清洁和养护15. Ensure a high levelof cleaning is maintained in your work area.保持维护所在工作区域的高度整洁16. Carry out othertasks as directed by your supervisors.在上级指导下执行其它任务

岗位职责 1.Checks rooms and making sure they meet specified standards of cleanliness.  检查客房以确保客房达到清洁的特定要求。 2.Communicates with Executive Housekeeper daily.  每日与客房部管家交流情况。 3.Answers guest questions by having a full knowledge of hotel facilities.  以对宾馆的详尽了解来回答客人的提问。 4.Keeps work area clean and tidy at all times  始终保持工作区域干净整齐。 5.Ensure that all equipment is kept in clean working condition.  保证所有设备保持良好的工作 状态。 6.Co-ordinates with other departments any work necessary to maintain the efficient and effective operation of the Hotel.  与其它部门合作完成任何必要的工作，以保证酒店的高效运转。 7.Reports any suspicious persons to Security department immediately.  及时向保卫部报告可疑人物。 岗位要求 1.大专毕业学历或同等以上文化程度。 2.有3年以上客房管理工作经验或3年以上同星级酒店客房管理工作经验。 3.熟悉本部门专业知识，熟练使用电脑。 4.身体健康，相貌端正。 5.受过专业培训；并且能力出众者。

岗位职责: 1. 熟知冷菜间开餐前开档工作流程。 2. 熟悉日常菜品的制作，确保冷菜的口味、摆盘及卫生标准，以及出餐速度符合酒店餐厅标准。 3. 负责冷菜原材料的收货和储存标准，确保食材新鲜安全。 4. 严格按照酒店SFS食品卫生安全执行，保证冷菜间工作区域及个人卫生的清洁与消毒，检查设备的运行情况与表格填写等工作。 5. 检查每日餐前餐后的食品原材料消耗，及时备货补充订货补充食材，杜绝食材浪费，根据日常运营备餐。 岗位要求: 1. 拥有一年及以上星级酒店或高端餐厅的同岗位工作经验。 2. 具有菜品更新和学习的求知欲及能力，对新的菜品理念有吸收的能力，乐于接受快速的推陈出新的能力。 3. 能够在高压力、忙碌的时段下进行有序的工作。 4. 责任心强，注重细节，工作态度积极主动。 5. 具有良好的团队协作能力以及良好的团队精神。 6. 日常保证工作区域的清洁与维护，熟知食品卫生和安全法规。 7. 清洁和保护厨房设备、餐具，注重个人卫生。

该职位提供高于北京市场平均水平的薪资及加房钱 岗位职责： 1. 了解客人的需要，提供优质的服务 2. 按照酒店标准的清洁流程打扫房间 3. 正确按照失物招领程序检查客人遗留物品 4. 完成上级主管交代的其他工作 岗位要求： 1. 拥有一年及以上客房工作经验 2. 熟悉客房部专业知识及清洁流程 3. 具有良好的组织协调能力、应变能力 4. 性格外向，善于沟通

【岗位职责】 1、深度理解企业战略、业务及产品，搭建战略人才供应链； 2、负责【岗位需求梳理】到【人才入职发展跟进】的招聘全闭环，为招聘结果和质量负责; 3、招聘网站平台合同及维护跟进； 4、定期统计分析招聘数据，基于数据分析诊断招聘问题及提出解决方案，提升招聘效率； 5、招聘体系的建设与完善，把控和优化招聘流程； 6、对内赋能，通过面试工具与技巧培训提升业务部门面试能力； 7、负责经理级以下人员的离职面谈； 8、每月健康证办理通知及存档； 9、维护在职人员档案及记录； 10、负责员工入职欢迎计划管理。 【岗位要求】 1、大专及以上学历，至少1年以上招聘经验； 2、熟悉各类面试技巧、人才测评工具及方法； 3、有使命感，对企业和每一位候选人负责； 4、优秀的沟通表达能力，思路清晰，积极主动，内驱力、学习能力、责任心、亲和力强。

We are looking for a Service Leader-Floor with following duties and requirements: 我们在寻找一位具备以下特质，并可独立承担相应岗位职责的楼层主管人选： As a Service Leader-Floor, we rely on you to: 作为酒店楼层主管，需承担以下主要工作职责： 1.Assist floor manager in organizing and managing floor cleaning and maintenance, including but not limited to: 2.Manage assigned rooms and ensure daily cleaning and cleaning in accordance with company standards. 3.Check VIP rooms, floors, floor workshops and other daily activity areas. 4.Ensure regular maintenance and cleaning of guest rooms and corridors. 5.Check the cleanliness of guest linen and the inventory of guest items. 6.Ensure that items are used in accordance with standards and usage plans 1、协助楼层经理组织和管理楼层的清洁维护工作，包括但不限于: 2、管理分配的房间，确保日常清洁和打扫符合公司标准。 3、检查抵VIP的客房、所在楼层、楼层工作间和其他的日常活动区域。 4、保证执行客房及楼道的定期检修和大扫除。 5、检查客用布草的清洁度及客用物品的存货。 6、保证物品的使用符合标准和使用计划 We are looking someone who: 我们寻找的人选需具备： 1.Engaged in floor supervisor work for more than 1 year. 2.Familiar with room management expertise. 3.Cheerful, practical, strong sense of service and responsibility. 4.Have basic English ability. 5.Experience in five-star hotel preparation is preferred. 1、从事楼层主管工作1年以上。 2、熟知客房管理专业知识。性格开朗、工作踏实，有较强的服务意识和责任感。 3、具有基本的英语能力。 4、有五星级酒店筹备工作经验者优先。 If you are the right person, what are you waiting for? Click the apply button now! 如果您就是合适的人选，那还等什么？马上点击申请按钮吧！

At Empark Prime Hotel we want our guests to feel special, cosmopolitan and In the Know which means we need you to:  在北京华侨大厦睿世酒店，我们希望宾客感觉风格独特、侨文化、时尚现代和深入洞悉，这意味我们需要你： Be charming by being approachable, having confidence and showing respect.  亲切、充满自信、体现尊重来展现富有魅力的你。 Stay in the moment by understanding and anticipating guests’ needs, being attentive and takingownership of getting things done. 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 Make it memorable by being knowledgeable, sharing stories and showing your style to momentsthat make people feel special. 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

岗位职责： 1. 负责客房部的整体经营和运作；分配督导员工工作，制定工作计划； 2. 确保部门成本及各项费用，得以良好的控制； 3. 根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查； 4. 检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 任职要求： 1. 3年及以上相关工作经验； 2. 熟悉客房部专业知识，熟练使用电脑； 3. 掌握熟悉客房管理、服务流程和质量标准； 4. 具有组织协调能力、应变能力。

1. Execute all assigned tasks as directed and delegated from his or her  Manager. 执行其经理所指示委派的所有任务。 2. Assists Chinese Executive Chef and Dim Sum-NO.1 with kitchen operations as necessary. Carry out precise and clear direction from Chinese Executive Chef from recipes, systems, general standards and quality control in order to ensure best guest satisfaction. 协助行政总厨及一级点心厨师维持厨房的运营。执行行政总厨精确及明确的指示，从配方、系统到整体标准和质量控制，来确保最高的顾客满意度。 3. Follow direction of Hygiene Officer and local Hygiene Bureau as well as HACCP in order to ensure best production and high level of hygiene in order to avoiding cross infection at all times. Recognizes superior quality products, presentations and flavor. 根据卫生主任，卫生局及 HACCP 的指示，确保高标准的清洁卫生，以避免交叉感染。注重并确保食品的质量、摆盘及风味达到优良的水准。 4. Ensures compliance with all local and national (Health Department) regulations. 确保遵守当地政府及国家（卫生部门）的规定。 5. Supports procedures for food & beverage portion and waste controls. 协助对食品及饮料份量及浪费的控制。 6. Follows proper handling and right temperature of all food products. 遵循食品的适当处理及正确的保存温度的原则。 7. Enforce The CORDIS food preparation and presentation guidelines to ensure consistent quality culinary offerings to our guests. 执行康得思集团的食物制作准备及呈现方式的指南,以确保提供给客人品质如一的美食。

【岗位职责】 1、协助制定年度人工成本、福利管理制度、激励方案等。 2、执行酒店考勤审核汇总、工资福利及奖金审核、发放。 3、经办员工社保、公积金等相关工作。 4、协助监控酒店人力成本，为上层决策提供数据支持。 5、负责员工生育津贴申报、工伤申报、假期审核等工作。 6、收集内外部相关信息，完成对行业薪酬福利的调查，为上层决策提供数据支持。 7、负责人事档案, 以及劳动合同的管理工作。 【岗位要求】 1、大专以上学历，有国际/国内品牌酒店同岗位2年以上经验。 2、熟悉劳动法、税法、劳动保护和社会保险、劳动工资、福利等政策、法规。 3、为人正直，忠诚守信，工作严谨，保密性强。 4、具备良好的沟通协调能力，逻辑思维能力强，数字敏感度好，善于数据分析。

【岗位职责】 1、全面负责酒店计算机管理系统，确保系统正常运行。 2、负责与其他电脑使用部门之间的协调工作。 3、负责及时解决电脑系统中出现的故障和问题。 4、制定电脑室人员岗位职责、管理条例及在酒店紧急状态下的应急措施等，并确保执行落地。 5、检查酒店电脑系统数据备份，确保数据的安全和有效的保存。 6、设立酒店电脑系统的档案，并负责档案的管理。 7、掌握电脑业的发展动态，为酒店电脑系统的管理提出有效的建议。 【岗位要求】 1、大专以上学历，有国际/国内品牌酒店电脑房筹备及运行管理经验优先。 2、熟知酒店各项电脑管理系统的原理。 3、具有较强的分析和解决专业问题的能力、预警能力、做正确事的能力和语言文字表达能力。 4、秉公办事，坚持原则，不断创新。 5、工作细致、严谨，具有较强的工作热情和责任感。

【岗位职责】 1、负责厨房切配区域的日常运营管理，确保食材准备工作的有序进行； 2、根据菜单需求，制定切配计划，合理分配工作任务，监督切配人员按时完成准备工作； 3、确保所有食材的切配符合食品安全与卫生标准，保证食材的新鲜度和质量； 4、负责切配工具的维护与管理，确保设备正常运转，定期检查刀具的锋利度与安全性； 5、协助主厨优化切配流程，提高工作效率，减少食材浪费； 6、培训新入职的切配人员，确保其掌握正确的切配技术与操作规范； 7、定期盘点库存，协助厨房主管制定食材采购计划，确保食材供应充足。 8、参加每日厨房例会，了解特别活动、VIP订单和菜单变更。 【岗位要求】 1、中技及以上学历，烹饪、食品加工或相关专业优先； 2、3年以上厨房切配工作经验，1年以上切配团队管理经验； 3、熟练掌握各类食材的切配技巧，熟悉不同菜系对食材形状、大小的要求； 4、具备较强的食品安全与卫生意识，熟悉厨房卫生管理规范； 5、良好的团队协作能力，能够高效协调切配团队与其他厨房岗位的工作； 6、责任心强，能够在高压环境下保持高效工作状态； 7、具备一定的成本控制意识，能够合理利用食材，减少浪费。

岗位职责 -遵照食品规范烹饪方法、分量规格及装饰要求，确保食物按照规范标准呈现。 -遵照安全规范操作流程制作菜肴，准备操作所需的食材、工具和设备。 -根据菜单和客人要求备菜及烹制食品，提供礼貌和专业的服务。 -从仓库领取原料并按要求填写记录。 -与团队成员建立并保持良好的工作关系，团结协作。 -保持厨房的干净整洁并严格遵守食品卫生标准。 -按计划参加并参与培训活动和部门会议。 任职条件 具备打荷专业技能 1年以上相关岗位工作经历和经验。 热爱工作、认真负责、有责任心。

岗位职责 1、遵守酒店员工手册及酒店酒店的规章制度。 2、完成岗位工作任务，保障酒店、员工、客人的安全。 3、值守消防和监控设备，及时发现和处理各种报警。 4、发生火情时执行饭店的消防应急程序。 5、准确操作中控室的各种设备处置发生在饭店的紧急情况。 6、确保在规定的时限内完成工作。 岗位要求 1、在指定岗位上，完成安全保障和安全服务任务。 2、记录设备的报警信息，通知保安人员去确认。 3、发生火情时执行酒店的消防应急预案。 4、利用监控设备发现可疑情况和可疑人。 5、确认中控室的设备和其辅助设备处于良好工作状态。 6、妥善保管各部门寄存的钥匙，钥匙借领手续齐全。

岗位职责： 1、主要负责公共区域所辖清洁卫生和清洁保养工作； 2、合理使用并保管好清洁用品； 3、巡视岗位区域内的卫生状况，清理所辖范围的垃圾； 4、保证按质按量的完成所分配的任务； 5、听从分配和安排。 任职资格： 1、男女不限，身体健康，年龄30-50岁； 2、有相关工作经验者优先考虑。

职位描述： 1、当班期间保持良好的岗位形象和注意自身的言行举止及仪容仪表，文明执勤，礼貌待人，按规章制定严格落实每天的工作任务； 2、严格按照公司规定的收费标准，收取用户的停车费，熟悉收费系统各种操作程序，快捷、准确无误地做好收费工作； 3、当有车主对所缴费用产生异议时，向车主耐心解释，文明热情的服务； 4、在停车场道闸系统出现故障时，对缴费客人要礼貌解释，及时通知上级并报告管理处安排维护人员立即处理，并做好相关记录； 5、负责做好各种特票（优惠劵、免费劵）收缴、登记工作； 6、严禁在车场电脑中更改数据资料、玩游戏，违反者予以辞退，情节严重者送公安机关处理； 7、做好交接班记录，做好现金与发票的移交和接收工作； 8、完成领导交办的其他工作。  任职资格： 1、中专以上学历； 2、身体健康，吃苦耐劳； 3、有过同岗位相关工作经验一年以上。

1.招聘岗位： 餐饮部：中餐厅、西餐厅、宴会厅、厨房实习生 前厅部：前台接待、礼宾部、乐意服务中心实习生 2.福利待遇： -免费酒店内部独立区域宿舍4-8人间； -免费一日四餐的员工餐； -选择实习岗位的优先权； -每周双休，享受法定节假日三倍工资待遇； -了解万豪集团完善成熟的企业文化及职业发展规划 3.实习时间至少4-6个月