1.     To maintain a high customer service focus by approaching your job with the customersalways in mind. 在服务工作的整个过程中，时刻保持高度的客户服务意识。 2.     To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3.     To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。 4.     To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。 5.     To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 6.     To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 7.     To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能够积极的向客人及供应商推荐酒店的服务及设施