Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual 依照洲际酒店及度假村前厅部工作手册中规定的工作程序，确保所有客人进行交接班说明工作，确定了解酒店活动和运营要求和抵店和离店时均有服务人员为其提送行李，甚至为其储存。 Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements. 详细了解每天客人 进行交接班说明工作，确定了解酒店活动和运营要求抵店和离店的情况，重点留意贵宾、优悦会会员和团组的活动。  To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly 与宾客关系主任密切合作，以确保贵宾和优悦会会员的行李得到迅速派送。 To assist the Doorman and supervise on traffic control along the driveway during peak hours 在高峰期对门僮进行协助，并监督对车道的交通控制。 Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty.  Similarly, staff appearance should remain clean, smart and tidy at all times. 进行每日例会，以确保所有着装服务人员了解最新情况并得到正确指导，并保证工作开始前所有员工的穿着均符合规定、干净整齐。同样，员工的外表也应随时给人以干净、精明和整洁的印象。 Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs) 负责（通过发现培训需要）对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训。 Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas 确保所有员工了解并熟知酒店设施及周边区域的情况。 Ensure that the surrounding areas at the lobby level and main entrance are clean  确保大厅和正门周边区域的清洁。 Supervise the Parking Valets in handling guests’ vehicles properly 监督停车场服务员对客人车辆合适处理。 Prepare newspaper orders and co-ordinates with news vendor for early delivery.  Supervises Bellman for newspaper delivery 负责报纸预订工作，并与报纸供应商协调早晨送报事宜。监督应接服务员送报情况。  Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly 确保所有设备（手推车等）保养良好并得到准确记录。 Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures 熟知紧急情况疏散和防火工作程序，并确保所有穿著酒店工服装的员工了解这些程序。

Ensure manage theequipment and hygiene efficiently according published policy and procedure. 根据建立的政策和程序，确保始终有效的管理餐厅的设备和卫生。 Assist manage inoperation. 在操作中始终协助督导进行管理。 Exchange the positionflexible. 对餐饮部或酒店其他部门的岗位进行灵活的调换。 Delegate associatetask and check regularly. 给下属布置任务并定期检查他们的表现。 Establishes andstrictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 严格遵守所有的运行设备、供应品和存货是同等量的，确保餐厅有足够的设备。 Assists in conductingmonthly inventory checks on all operating equipment and supplies. 协助每月对所有设备和存货进行检查。 Assist to controlnecessity and stock items and operate the equipment carefully 协助控制必需品，存货，并小心操作所有的运营设备和供应品。 Ensure each outlet areequipped cleaning equipment. 确保每个餐厅能提供清洁、干净的运营设备。 Assist stewarding efficientand smooth in operation, ensure adhere to Hyatt standard at all times. 协助餐务部做流畅并有效的操作，确保始终能达到凯悦的标准。 Ensure food supplyarea tidy, clean and dry. 确保提供生产食物的区域是清洁并且干燥的。 Manage overnightcleaning in the kitchen area food and beverage area. 管理晚上的厨房、食物和饮料区域的清洁工作。 Ensure cleaning atheart of house area, remove the garbage according to the standard published. 确保后台的清洁安排并根据建立的标准清理垃圾。 The minimum goals inoperation is achieve Department Operations Manual. 营运最基础的标准是为了达到营运手册的服务标准。 Assist operation whenin busy period. 在繁忙的时候，协助运作。 Conduct and attenddepartment briefing accordingly. 在每日上班前，对员工做指示。 Liaise with kitchenand related department in the daily operation. 在日常的营运中，要和厨房及其他营运部门进行沟通。 Recommend to outletmanager in operation and procedure. 学习、评估营运/程序并向餐厅经理建议应该改进的地方。

1.客户提供评估和科学的健身咨询，帮助客户明确锻炼目标，负责客户的健身指导和安全防护； 2.为客户提供专业、科学的健身计划，并按公司要求，完成私教课并有效保管私教客户资料； 3.维护健身房内客户锻炼的秩序，健身器械的日常维护与清洁工作； 4.需要跟着老教练学习健身知识以及训练方法； 5.完成领导交办的其它工作。 职位要求要求： 1.全日制大专及以上学历，运动医学、康复学相关专业，持有康复治疗师资格证书优先 2.具有2年以上大型健身房及康体运动中心工作经验者优先； 3.专注于健身行业，想长期往健身行业发展

Sign in for attendance in full uniform, uniform must be cleaned and presentable. 身着全套制服签到，制服应干净整洁。  Assist to supervisor and supervise the department operation. 协助主管并监督日常工作。 Supervise and delegate duties to all staff within the job scope and to prepare their work schedules. 准备员工工作计划，在职责范围内管理并委派工作给员工。  Handle all complaints and requests immediately and tactfully. Make sure the guests are satisfied with the service before they leave the hotel. Request assistance from supervisor if complaints and requests cannot be handled. 迅速巧妙地处理客人的投诉和要求，确保客人离开酒店前对酒店提供的服务感到满意，如果无法妥善处理客人的投诉和要求应请求主管的帮助。 Should be alert and attendant while guest are swimming. Should not live the guest in any case alone. 客人游泳时提防并注意客人的安全，任何情况下不能把客人单独留在游泳池。  Should inform immediately to management in case of any incident occur around swimming pool. 泳池范围内发生任何突发事件要立即通知管理层。 Make sure that guest should be saved if he/she is drowning or face any trouble. 在客人遇到麻烦时确保他/她的安全。 Should be able to provide first aid to guest . Should call for emergency help immediately. 给客人提供急救服务并立即拨打紧急救助电话。 Conduct daily inspections of swimming pool. 每日检查游泳池。  Make sure that swimming pool are hygienically cleaned. 确保对游泳池进行消毒清洁。 Maintain a daily logbook where it should record all necessary follow-ups for the next shift. Note in logbook all complaints unusual activities and attitude of the Leisure Club staffs for the information of recreation manager / supervisor. 保管每日信息本并记录下一班应跟办的事项，客人投诉，不寻常的行为，以供康乐经理/康乐主管参考。  Report all maintenance to the Engineering Dept. and check maintenance work to be done or not. 向工程部汇报所有维修问题并检查维修是否已经完成。 Control consumption of Guest supplies/amenities and sees to the adequate stocking of cleaning supplies. 控制客用品消耗，检查清洁用品是否有足够存量。 Must be thoroughly familiar with the duties of every employee in his area. 必须非常熟悉每个员工所负责区域的工作职责。  Report any malfunctioning of equipment to Superior. 向上级报告所有机器设备故障。 Perform common duties and other duties as assigned by Management. 执行其它由管理层分派的工作。

Receives, sorts, counts, stores and issues all uniform according to established procedures 依照既定工作程序对所有制服进行接收、分类、读数、存储和发放。 Assists in inventory taking 协助进行制服盘点工作。 Assists in repairing uniform 协助修补制服。 Reports damages and loss uniform to supervisor 向主管汇报制服的损坏和丢失情况。  Maintains uniform and equipment in proper state of cleanliness and repair 保证制服和设备的清洁与修补（修缮）。  Maintains records of uniform issues and discard register 保持对制服发放和丢弃的记录。  Complies with Hotel’s health, safety and hygiene policy and adheres to conduct personal grooming and hygiene standards 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准。

Assists in sorting hotel and guest linen for washing 协助收集酒店和客人的布巾，然后清洗 Helps in timely loading and unloading of machines 及时协助装卸机器 Assists in transferring linen and clothes between machines 协助机器之间的布巾和衣物传递工作 Feeds in linen in the flat-work ironer 将布巾送入平烫机 Ensures timely addition of chemicals in proper quantity 确保及时添加适量的洗衣粉 Maintains proper temperature, pressure and water level 保持适当的温度、压力和水位 Ensures machines and areas are kept free of lint 确保机器和工作区域中无布巾残留物  Ensures general cleanliness of the entire laundry department 确保整个洗衣部的整体清洁  Attends all staff training meetings as when directed by the superiors 按上级要求参加所有员工培训会   Reports health or safety hazards to the Laundry Manager 向洗衣房经理汇报卫生或安全隐患

当面或在电话中问候 IHG One Rewards Club 优悦会会员和再次光临的宾客 收取、管理和接收宾客预订的付款  提供快捷且顺畅的入住和退房服务 提前预测宾客的需求和要求，提供定制化建议 成为宾客信任的代表，帮助宾客解决包括账单问题和餐厅建议等在内的各种问题

Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls. 快速高效的转接所有来电。 Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs. 诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间方位等。 Ensure the  Supervisor or  Manager is kept fully aware of any relevant feedback from either customers or other department. 将客人和其他部门的意见和建议及时反馈给主管或经理。 Check all the equipment in Magic Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline centre clean and tidy to ensure that all the staff may work in a comfortable environment. 时刻关注部门各项设施设备的运转是否正常，如传呼系统，语音留言，FCS 系统等。保证关爱热线的清洁干净，为员工提供一个相对舒适的工作环境。 Reviews VIP arrival and ensures proper handling of VIPs and groups. 关注VIP预抵及团队客人. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 积极的工作，友好的为客人提供服务。 Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。 Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。 Play a active role in achieving or exceeding the departmental performance test targets set up by the Hotel management which has direct connection with and influence on the individual performance test. The individual performance test target refers to the Hotel performance test policy and procedures. 在完成或超额完成酒店下达的各项经营考核指标中起积极作用，该经营考核指标与个人绩效考核挂钩。个人绩效考核办法参见酒店绩效考核制度。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked 主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。  Maintain a willingness to please attitude and give undivided attention to any approaching guest 保持令人愉悦的态度并专心接待每位到来的客人。  Adhere to guest checking in and checking out procedures pertaining to baggage handling 在与行李相关的问题上，遵守客人入住和退房工作程序。 Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members 在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。  Assist arriving and departing guests by opening and closing car and taxi doors 为来店和离店的客人开关汽车及出租车门。 Maintain a spotless Porte Cochere and Drive way 保持车辆门道和车道的清洁。 Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.  将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。  Be familiar with the layout of the hotel and memorize the preferred route for escorting guests  熟悉酒店布局并记下护送客人的最佳路线。  Be familiar with the lift workings and emergency stairs 熟悉电梯和疏散楼梯的使用。 Provide information to guests about the hotel facilities and services 向客人提供关于酒店的设施和服务的信息。  Provide guest services and guidance 向客人提供服务和引导。 Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests 熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。 Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning 保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。 Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty 上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。 Help other employees in department, replacing them temporarily when necessary  帮助部门内其它员工，如有必要则暂时代理他们的工作 。 Keep the baggage room clean and in order before going off duty on each shift 每次交班前均保持行李室的整洁。 Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain 当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。 Use the Duty Log to document matters of importance 使用工作日志来记录重要事项。 Operate Communicates equipment  操作通信设备。 Arrange transport and coordinate luggage 负责安排交通并协调行李事宜。  Manage the key system securely  对钥匙系统进行安全管理。

Registers and rooms all arrivals according to established procedures 按照既定工作程序为所有来客登记并安排房间。 Maintains intimate knowledge of departmental standards and procedures 熟知部门标准工作程序。 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。 Maintains cashier float and ensures accurate daily report of all money received 保持库存现金限额并保证每日对所收现金进行准确报告。  Cashes hotel guest’s personal and travelers checks and assists with currency exchange 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。  Keeps abreast of all modifications to accounting policies and procedures 随时留意会计政策和工作程序的变化 。 Responsible and attends to guest’s request of using the service of safety box at all times 随时负责回应客人关于使用保险箱服务的要求。 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。  Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist  处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。 Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard 力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 Replenishes guest supplies 补充客用品。 Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。  Reports damage or malfunction in hotel rooms to superior 向上级汇报酒店客房内的损坏或故障情况。  Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮。 Maintains a section room report 完成区域客房报告。 Maintains a daily room checklist 完成每日客房检查工作单。  Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务。 Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品。  Report guest complaints to superior immediately 及时向上级汇报客人的投诉。 Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动。  Records room status in allocated section accurately 准确记录在划定的区域内的房间情况。 Complies with hotel’s health, safety and hygiene policy 遵守酒店的健康、安全和卫生政策。 Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准。  Attends meetings and training sessions as required 按要求参加会议和培训活动。 Creates and maintains floral arrangements 制作并保持插花。 Carry out valet services when required including delivery of linen or processing laundry orders 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

Responsible for safe transfer of guests from all determined locations 负责将客人从所有指定地点安全送达 Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day 凭借令人愉快的性格和有效的沟通技巧取得客户的满意，并且总要主动与客人打招呼 Maintain good knowledge of the city routes locations and hotel facilities 熟知城市路线、地点和酒店设施 Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required 知晓航班时间，并按客人要求协助其处理和装载行李  Maintain a high standard of personal hygiene and be well groomed and well dressed at all times 保持个人卫生， 随时保持个人形象和穿着整洁 Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance 尽力熟知客人的名字，特别是熟客和长包房的客人，注意观察情况以向客人提供协助  Assist in valet parking when not assigned any duty 在没有工作任务时协助代客泊车 Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests 熟知酒店设施和服务情况，并以此向客人推销酒店 Keep abreast of activities in your city which may affect driving times or routes and relay this to management 了解所在城市的活动，如发现可能影响驾驶时间或路线的情况应向管理层汇报 Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards 负责载客车辆的保养和清洁，并按照酒店形象标准对车辆进行维护 Performs other duties as may be assigned by the Rooms Division Manager 执行房务部经理可能分派的其它任务 Valid driver’s license required for Hotel van and car. 拥有驾驶酒店面包车和汽车所需的有效驾驶执照。

Co-ordinate the maintenance of all recreational facilities and equipment 协调康乐设施和设备的所有保养工作。 Coordinate the delivery of all recreational guest services 协调所有对客康乐服务。 Responsible for the safety of all guest services 负责所有对客服务的安全 。  Manage all staff in this department 管理部门内全体员工。  Manage the sale and promotion of departmental products and services 对部门的产品及服务的销售工作进行管理。 Access sales and marketing data 使用市场销售数据。 Assist with the development of new products and services 协助新产品和服务的开发工作。 Assist with the evaluation of sales and marketing activities 协助对销售和市场活动的评估。 Anticipate economic business level fluctuations and makes action plans 预测业务水平并制定工作计划。  Comply with all Hotel and corporate guidelines (eg  signage guidelines, safety guidelines, etc) 遵守酒店和企业指导方针（如标识指导方针安全指导方针等）。  Deliver high quality service to guests 向客人提供高品质的服务。 Adhere to departmental cleaning and maintenance programs 遵守部门清洁和保养规定。 Attend and input at management meetings as required 按要求参加管理层会议并参与讨论。 Works with Human Resources on manpower planning and management needs Works with Director of Finance in the preparation and management of the Department’s budget.

中餐店领班、服务员、传菜员

岗位职责： 当班时管理前台接待工作并提供对客服务，确保提供给每个抵店和离店的客人满意的体验，包括其他前来前台要求相关服务的客人。   熟悉并全面负责公安局境内外人员住宿管理系统，针对出现的问题采取必要改进行动    协助调 查和解决客人的投诉   维持前台严格但灵活的现金处理程序以便向客人提供合适的服务并尽一切可能减少现金遗失和负债   协助员工的培训和发展   合理安排部门员工班次。 每班检查当日抵店 客人信息,包括贵宾、希尔顿荣誉客会顾客、常规客人、 团队的情况以及特别要求   按照希尔顿的政策和程序处理无法发现预订记录和饭店客满时婉拒客 人入住的情况   确保客人的抱怨被合适地记录并采取行动； 避免客人不满意地离开饭 店，必要时从管理人员处获得帮助   在必要时协助前厅其他岗位的工作，帮助客人登记入住，结帐离店等。 及时完成上级领导布置的任务。 任职资格： 中专及以上学历，有3年以上4-5星级酒店前台工作经验。 可接受夜班。   男女不限，形象气质佳，英语口语流利。   有良好的领导能力，熟悉前台的各项业务。具有较强的沟通能力及突发事件处理能力。   性格开朗、头脑灵活、具有较强的服务意识和责任感。

岗位职责： 负责酒店客房的到扫，确保房间整洁干净无异味，房间内设施设备良好齐全。 在楼层领班的指导下共同建立酒店、客房部的政策和流程，维持清洁保养、井然有序的状态，包括公共区域，服务区域，工作间和储藏室，电梯间和后通道。 完整且准确的填写客房清洁情况记录检查并补充迷你吧的物品，根据实际消耗情况入账清洁并整理客房检查并清洁使用的设备。 根据领导的指示为宾客提供开床服务。 完成上级领导布置的所有任务。 任职资格： 吃苦耐劳，身体健康，能胜任体力劳动。 能接受高客房率的加班。能服从部门领导工作上的安排。 诚实守信，有团队精神及责任心。有良好的服务意识。

岗位职责： 1、负责酒店食品安全卫生工作 2、充分了解本地的卫生法律和法规 3、详细了解危害分析与关键控制点（HACCP）和食品安全管理体系（SFS） 4、建立食品卫生管理档案，保存各种检查记录 5、有培训、审计等方面的工作经验，组织酒店员工进行卫生法律和卫生知识培训   岗位要求： 1、具有丰富的食品卫生安全知识，有食品处理及各种卫生标准的相关工作经验 2、持有行业卫生资格证书或者职业安全证书者优先 3、团队合作能力及较强的责任感

岗位职责 1、负责饼房制作食品的质量，检查食品所应达到的味道、温度和成色。 2、对本区域内的各种机器和设备进行检查和管理，防止酒店财产遭受损坏和丢失。 3、经常了解可改进食品质量或降低食品成本的新产品。 4、每日准时供应不同的糕点、果仁糖和各种制品，并随时查看，短缺时予以补充。 5、经常教育和训练员工提高制作糕饼的技术及装饰的技巧，短缺时予以补充。 6、负责婚礼、生日、纪念等特式糕点的准备和装饰工作。 7、负责热菜所需的各种面包、热狗包、汉堡包和各种甜点的制作。 岗位要求。 1、具有西饼房相关管理工作经验。 2、熟悉西式面包制作，有一定的创新意识 。

岗位职责： 监督并指导部门员工准确、高效的办理客人的入店及离店手续。 负责接待酒店的重要宾客及特别团队等。 及时跟踪维护酒店VIP客人的喜好及特殊要求，为宾客提供优质的服务。 负责处理当班期间发生的宾客投诉事件及意外事故等。 负责部门内的培训及考勤工作，及时做好新员工的指导培训。 监督部门员工以高标准为客人提供服务，确保宾客满意度维持在较高的水平上。 如有需要，在高客房率的情况下能支援前厅各小部门。   任职资格： 有3年及以上五星级酒店工作经验，熟悉前厅工作流程。 头脑灵活，能以较优的方法及时处理突发事件。 具有良好的英语听说能力及沟通技巧。 性格开朗，能从容应对工作上的压力；具有较强的培训服务意识、责任感及团队精神。

岗位职责1、根据房态报表合理分配并督导员工工作，制定工作计划。 2、当班时负表所有分配的楼层和客房以及公共区域。3、根据酒店的运营标准，随时对房间清洁度和设施设备及各项物品进行检查。4、负责钥匙的严格控制。5、检查客房部员工的仪表,个人卫生和形象。6、保持维护所在工作区域的高度整洁。7、保证所有报告和服务都按时完成。岗位要求1、中专毕业学历或同等以上。2、有2年以上同星级客房管理工作经验的优先考虑。3、熟悉客房部专业知识，熟练使用电脑.4、掌握熟悉客房管理、服务流程和质量标准。5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位职责： 负责欢迎客人，并在必要时，以专业、友好和真诚的态度陪同客人进入其客房。 负责时刻关注客人的行李和物品从客房、车辆和前台送达和收取。 确保客人的行李和物品寄存安全并有序。 确保时刻掌握城市信息和活动，友好并及时为客人Zui新Zui全的信息。 充分了解时刻关注客人的重要性。 任职资格： 中技及以上学历，有酒店工作经验的优先。 形象气质佳，具有基本的英语会话能力。 具有较强的沟通能力及突发事件处理能力。 性格开朗、头脑灵活、具有较强的服务意识和责任感。

岗位职责： 根据酒店标准，负责为客人领位、并提供饮料等服务。 根据客人的要求，协助领班/主管进行会议厅的布置和摆台等准备工作。 负责当天会议的看场督导工作，为宾客提供优质的服务。 灵活处理会议现场的突发情况并及时向领导汇。 负责餐厅布草及餐饮用具的存放，协助领导进行定期的盘点。 及时完成上级领导布置的任务。 任职资格： 吃苦耐劳，抗压能力强。 旺季时能接受加班。 头脑灵活、性格开朗、具有较强的服务意识和责任感。

岗位职责： 根据标准烹饪方法，制作高质量食品。 根据上级要求进行菜品烹饪的创新和改良。 确保制作的菜品符合食品卫生法要求。 及时完成上级布置的各项任务。 岗位要求： 至少有3年以上在四、五星级酒店西厨房的工作经验。 具有良好的创新和协调能力。 吃苦耐劳，能翻班。

岗位职责 1、直接负责礼宾部的工作。 2、对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。 3、管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。 4、负责所有的特殊事情和酒店服务的有关信息的公告。 5、确保工作区域内的所有设备处于良好工作状态。 6、参与员工的培训工作。负责员工的日常培训，制定培训计划。 7、宾客有要求时，为预计离店的宾客安排出租车、机场班车的服务。 岗位要求 1、身体健康，品貌端正，形象气质佳。 2、优秀的组织管理能力。 3、优秀的交际能和沟通技巧。 4、善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。