确保总机预订部的运作符合公司的相关策略，正确的执行酒店规章。
To ensure that the GSC& Reservations activities are aligned with the respective Corporate Strategy,and that the hotel actions have been implemented where appropriate.
确保所有总机预订部员工为其他部门的同事提供优质的服务，工作的支持与合作。
To ensurethat all GSC & Reservations employees provide excellent service, supportand cooperation to internal customers of other departments as appropriate.
辅助并培训总机预订部整个团队如何处理和解决内部及外部的询问和问题。
To assist andtrain the GSC & Reservations team to handle and resolve internal / externalenquiries and issues.
确保及时与准确报告与客房预订相关的财务信息。
Toensure timely and accurate reporting of financial information related to roomreservations.
协助总机预订部门预算的准备和定期的更新，与前厅部经理密切合作，确保符合预算目标，有效的控制成本。
To assist with the preparationand regular update of the GSC & Reservations Departmental Budget in closecooperation with the Front Office Manager, ensuring targets are met and costsare effectively controlled.
确保Opera及其它所有销售渠道的酒店信息准确一致，建立和维护系统相关价格代码并跟进商务散客合同挂价。
To ensure thatinformation in Opera and all distribution channels are consistent and accurate,create and maintain the related rate codes, follow up the annual business contractsaccordingly.
确保适时维护PMS和其它预订渠道的所有预订信息，及时合并重复的客史记录，识别并跟进所有的差异信息。
To ensure allreservations information in PMS, Reserve and other reservation channels areproperly maintained, duplicate guest history records are merged, anddiscrepancies are identified and addressed.
评估与识别新预订的潜在生意，与销售保持沟通以发展新客户。
To evaluate and identifybusiness potential of new bookings and liaise with Sales for businessdevelopment.
确保所有预订准确及时录入系统，以保证数据的完整与销售客户产量统计的准确。
To ensure allreservations are properly made to ensure data integrity and accuracy ofproduction tracking of Sales accounts.
了解员工培训需求并规划培训程序，以确保部门员工具有多种工作技能，拥有必要的业务技能以便高效的完成工作；明确培训计划并对团队成员进行培训，并确保所有的培训都记录存档且及时提交给人力资源部。
To identify trainingneeds and plan training programs to ensure departmental employees are multiskilled and have necessary skills to perform duties with maximum efficiency;clarify the training topics and train all the employees accordingly, make sureall the training records are filled and pass to the HR on time.
