Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
Ÿ Co-ordinates and arrange activities accorded by the Director of sales & Marketing.
为商务发展总监安排活动,配合其工作。
Ÿ Arrange appointments and meetings with customers and other departments as directed by the Director of Sales & Marketing and prepares the appropriate material for each appointment or meeting.
为商务发展总监安排会议,并做记录确保其所需文件的准确性。
Ÿ Takes minutes of meetings, accurately transcribes and circulates to appropriate recipients.
准确做会议记录,发给相关人员传阅。
Ÿ Ensures all reporting and servicing deadlines are met in a timely fashion.
确保所有的报告及所需提供的服务能按时履行。
Ÿ Assists the Director of Sales & Marketing in the preparation and submission of various reports according to corporate and hotel guidelines.
协助商务发展总监完成每月销售报告及其他报告。
Ÿ Promptly handles daily in-coming mail and internal correspondence.
处理至商务发展总监的日常公务信函。
Ÿ Maintains a filing and tracing system for the Sales & Marketing Department.
建立商务发展部的档案系统。
Ÿ Answers and handles all incoming telephone calls for the department according to the hotels Standards & Procedures.
按照酒店的标准接听,转接电话,记录留言。
Ÿ Coordinates & organizes business travel arrangements for the department.
协调,安排商务发展部人员出差事宜,如机票,食宿及其他。
Ÿ Interacts with departments and hotel staff in a professional and efficient manner to foster a good rapport, promote team spirit and ensure effective two-way communication.
以职业,积极的方式与酒店其他部门沟通,建立密切关系以促进团队精神和有效的交流。
Ÿ Maintains strictest confidentiality at all times on all matters.
任何时间,对所有的事情严格保密。
Ÿ Responsible in inventory control and requisition or purchasing of office supplies according to the hotel’s policies and procedures.
根据酒店的政策和程序,负责部门办公用品的申请及收集。
Ÿ Maintains a safe and secure working environment.
维持安全可靠的工作环境。
Ÿ Be familiar with hotel safety, current first aid and fire emergency procedures.
坚持酒店安全制度,熟悉财产安全紧急救护及火警的处理程序。
Ÿ Abide by the code of conduct.
遵守酒店的行为准则。
Ÿ Abide by the Employee Handbook.
遵守酒店的员工守则。
Ÿ Abide by both the hotel and policies and procedures.
遵守酒店的政策及程序。
Ÿ Analyses, evaluates and improves personal performance on a continual basis.
坚持不断的对自己的表现进行分析评估。
Ÿ Carry out other tasks as directed by the Director of Sales & Marketing.
完成上级交给的其他任务。
遵循当地政策和酒店程序,监督和指导总机预订部在各个方面达到尽可能高的客人满意度。
Tofollow the local policies and hotel SOP, monitor and guide the GSC &Reservations employees to achieve high level guest satisfaction in all aspects.
拥有完善的专业知识,管理和监督当班员工完成所有任务。
To possesscomprehensive professional knowledge, manage and monitor the employees on dutyto complete all the tasks.
完善工作计划并制定实施目标,定期比较实际成果与目标,采取必要的纠正措施,并执行相关职责的特殊项目的分配,能够胜任多项任务并有出色的跟进技能。
Toimprove work plans and set implementation goals, compare actual results withthe goals on regularly, take necessary corrective measures, and assign specialprojects related to responsibilities, handle multiple tasks and possess excellentfollow-up skills.
协助定期监控已确认的团队用房量和未来的散客预订,以确保准确的住房率预测和更好的收入管理。
Toassist to monitor regularly on the confirmed group rooms inventory and advanceFIT bookings to ensure accurate occupancy forecast and better revenue management.
确保所有预订准确及时录入系统,以保证数据的完整与销售客户产量统计的准确。
Toensure all reservations are properly made to ensure data integrity and accuracyof production tracking of Sales accounts.